1/8/2023 Starline XU Series-4 Operator Manual 9
INSTALLATION TROUBLESHOOTING
DOOR NOT CLOSING PROPERLY
•Level the dishwasher.
MACHINE NOT STARTING OR FILLING
•Ensure water supply to machine is turned on.
•Ensure power supply to machine is turned on.
•Check that the water inlet hose is not twisted or kinked.
CYCLE TAKING TOO LONG
•This machine ships with Thermostop enabled, which allows a cycle to be started at any time, even if the rinse
water is not up to required temperature. To ensure a hygienic result, the wash cycle continues to run until the
rinse temperature reaches the required 83˚C. Then the machine will begin rinsing and complete the cycle.
•Check inlet water temperature is not too low as per our specifications.
•Check power supply, uprating will increase heating power and reduce recovery times.
POOR WASH RESULTS
•Check that there are adequate pre-rinse processes in place and staff use longer cycle options for more
heavily soiled items.
•Ensure high quality non-foaming commercial dishwasher detergent has been connected at the correct
dosage for your site, water quality and application. If uncertain, consult a chemical specialist.
•Check that the wash arm is spinning freely and is not being obstructed.
•Ensure that the wash temperature is between 60°C and 65°C.
•Ensure that water quality is adequate. Consult with a water specialist if not.
CHEMICAL RESIDUE AFTER CYCLE
•Check that nothing is obstructing the wash and rinse arms jets and/or rotation.
•Check detergent dosage is within the requirements.
•Check the rinse fluid dosage is not too high. If uncertain, consult your chemical specialist.
DISHWASHER FOAMING
•Check that water pressure and flow rate to the machine are adequate. Insufficient water supply will effectively
overdose the chemicals, and compromise the rinse performance.
•Ensure there is no other soap being transferred into the machine from the sink.
•Ensure high quality non-foaming commercial dishwasher detergent has been connected at the correct
dosage for your site and application. If uncertain, please consult a chemical specialist.
•Allow wash water to heat to at least 60˚C prior to starting the first cycle as some commercial dishwasher
chemical will foam at low temperatures.
OTHER UNITS HAVE WATER FILTERS AND/OR SCALE ISSUES
•Due to the high temperatures in dishwashers, scale will build up in the wash tank, on the arms and in the rinse
tank. The incoming water should be treated. If uncertain, please consult a water specialist.
•As with combi-ovens, high chloride levels will do irreversible damage to a number of the components inside a
commercial dishwasher. The incoming water should be appropriately treated. If uncertain, please consult a
water specialist.
CYCLE TIMES NOT SUITABLE FOR ITEMS BEING WASHED
•Some sites may require longer or shorter cycles depending on the items being washed and the soil levels.
•Cycle lengths can be adjusted by a qualified service agent. For adjustment instructions refer to the
adjustment section of the service manual for this model.