WaterSoft SIDEWINDR SW10 User manual

Installation / Operation Manual

2
ABOUT YOUR SYSTEM
The Sidewindr uses the air we breath to naturally reduce the eects of Iron, Manganese and Sulfur Gas.
By introducing oxygen to the water, contaminants chemically change to a physical particle that can be
mechanically ltered out of this water. This natural process called Oxidation, is usually accomplished in
other systems by using chemicals such as chlorine or potassium permanganate. Since the Sidewindr does
not use chemicals to treat the water, maintenance and chemical byproducts associated with these types of
systems is eliminated. The energy required to operate this system is provided by using extra power that is
available in your well pump to inject free air into the water. There are several normal side eects that may
or may not occur when water is treated in this manner:
1. Cloudy or milky appearance to the treated water.
This side eect is usually more pronounced when the Iron, Manganese or Sulfur Gas levels are low. Since
the Sidewindr uses oxygen for the treatment of these contaminants, it can be expected to have some
amount left over in the treated water. The higher the contamination levels are, the less oxygen there will
be. It is the oxygen that gives the cloudy or milky appearance. Once the faucet is opened and the water is
drawn, pressure is released and allows the oxygen to escape. This usually will take from a few seconds to
a minute depending on the amount of oxygen and the pressure. This noticeable side eect tells you the
system is working properly and also will actually enhance the palatability of the water. It’s oxygen that
gives water it’s fresh, crisp taste.
2. Sputtering or slight coughing from the hot water side faucets.
This is a normal phenomenon that usually occurs rst thing in the morning. As the highly oxygenated
Sidewindr water is exposed to heat in the hot water tank a small amount of oxygen will separate. The
longer the water is allowed to sit in the hot water tank, the more this will be noticed.
Usually, this will only occur if the hot water is allowed to sit idle for eight (8) hours or more. Consequently,
when hot water is drawn after an extended period of no water use, a slight sputtering or coughing may be
experienced for a few seconds. If this causes the hot water to splash out of the sink, the problem is reduced
by simply turning on the cold water rst and blending in the hot for several seconds. If there is a large
amount of free air noticed on the cold water side, there is a possible malfunction of the system and your
Clearion Dealer should be contacted to service the unit.
FCC Compliance Statement:
http://www.chandlersystemsinc.com/files/FCC_Compliance_Statement.pdf
Industry Canada Compliance Statement:
http://www.chandlersystemsinc.com/files/Industry_Canada_Compliance_Statement.pdf
One or more features of this product are covered by U.S. patents, visit http://www.watersoftinc.com/patents.php
for more information.

3
www.watersoftinc.com
Online at
Register Your Product
General Specications................................................................................... Page 4
Valve Mounting Instructions.......................................................................... Page 5
Installation Requirements.............................................................................. Page 6
Set Up Utilizing Bluetooth App ..................................................................... Page 10
Set Up Using Buttons and Display on Valve................................................ Page 13
Master Programming...................................................................................... Page 16
Control Valve Power Assembly...................................................................... Page 17
Valve Body Assembly...................................................................................... Page 19
Tank Assembly................................................................................................ Page 21
Bypass Assembly............................................................................................ Page 23
Service Instructions........................................................................................ Page 24
Troubleshooting.............................................................................................. Page 26
Error Codes...................................................................................................... Page 27
Warranty............................................................................................................ Page 28

4
WARNING
Lubricants
Do NOT use Vaseline, oils, hydrocarbon lubricants or spray silicone anywhere! Petroleum base lubricants
will cause swelling of o-rings and seals. The use of other lubricants may attack plastic Noryl®. It is recom-
mended that Dow Corning® silicone grease be used as a lubricant for all control valves. Dow Corning® 7
Release Compound is used in the manufacture of Chandler Systems control valves. (Part # LT-150)
Sealants
Pipe dope and liquid thread sealers may contain a carrier that attacks some plastic materials. It is recom-
mended that Teon® tape be used to seal plastic Noryl® threaded ttings.
Specications
General Specications SW10 SW13
Smart Blend Media Capacity (cu ft) 1.5 cu. ft. 2.5 cu. ft.
Mineral Tank Size 10 x 54 13 x 54
Service Flow Rate - Continuous (gpm) 5 8
Service Flow Rate - Intermittent (gpm) 7 10
Backwash Flow Rate (gpm) 5.0 7.0
Gallons Used / Backwash 106 146
Space Required (D x W x H) 10 x 21 x 61 13 x 24 x 61
Approximate Shipping Weight 160 236
General Specications SW10S SW13S
Catalytic Carbon Media Capacity (cu. ft.) 1.5 cu. ft. 2.5 cu. ft.
KDF Cubes 1.5 lbs 2.5 lbs
Mineral Tank Size 10 X 54 13 X 54
Service Flow Rate - Continuous (gpm) 58
Service Flow Rate - Intermittent (gpm) 7 10
Backwash Flow Rate (gpm) 5.0 7.0
Gallons Used / Backwash 106 146
Space Required (D x W x H) 10 x 21 x 61 13 x 24 x 61
Approximate Shipping Weight 160 236

5
Valve Mounting Instructions
1. Connect the “in and out” plumbing connections loosely. Use
caution with lubricated O-rings.
2. Attach the mounting screw in the bottom before completely
tightening the plumbing connections.
3. Attach air-intake tubing to push-lock elbow on side of control
valve. Ensure that tube is pushed in beyond the O-ring,
approximately 5/8”.

6
Installation
Installation Requirements
Make sure you have level floor position ahead of piping into water heater.
Unit must be installed at least 10 feet ahead of the inlet to a water heater to prevent damage due to back-up hot
water.
DO NOT install the unit in an area of direct sunlight or where freezing temperatures may occur!
Locate the unit near an unswitched, 120 volt / 60 Hz grounded electrical outlet.
Check for distance and proper drain installation (e.g. floor drain, washing machine standpipe).
Determine type and size of piping required for filter connection (e.g. copper, galvanized, PVC plastic).
Note: If household plumbing is galvanized and you intend to make the installation with copper (or vice versa),
obtain di-electric unions to prevent dissimilar metal corrosion.
Note Where the drain line is elevated above the control valve or exceeds 20 feet in length to reach the drain, use
3/4” I.D. drain line tubing instead of 1/2” I.D. Drain line tubing is not included.
Caution: If sweat soldering copper pipe (remember to always use lead free solder and flux), cover yoke and by
pass valve with wet rags to prevent heat damage to connections and control valve. If using PVC or plas
tic pipe, primers and solvent cements specifically recommended for use with potable water are required.
Note: All plumbing lines not requiring filtered water should be connected “upstream” of the equipment installed. A
one-way check valve must be installed between the secondary service line and inlet to the filter to prevent
backflow.
(See Typical Installation Diagrams.)
Ozone
Complete
(Sold Separately)
Ozone Tube
OXY-03
Ozone Complete Optional

7
Installation Procedure
- Water Supply Connection and Bypass Valve -
To allow for lter servicing, swimming pool lling or lawn sprinkling, a manual Bypass Valve has been in-
stalled at the
factory. The Bypass allows raw water to be manually routed around the lter.
1. Position lter at desired location for installation. If a water softener is to be installed, the lter should be
positioned rst and then the softener. (See Installation Diagrams.)
2. The lter media is shipped separately from the mineral tank. The tank must be loaded with media after
tank has been placed at the desired location.
A. Remove the tank closure by unscrewing from the tank.
B. Use cap provided to place over top of distributor tube to prevent media from entering tube while
lling.
C. Place media funnel in hole on top of tank.
D. Pour several gallons of water in the tank. (Fill tank about 1/3 full.)
E. Pour in the required lter media. Gravel underbedding has been installed at the factory. The
required quantity & type of media is listed in the lter specications on page 4.
Note: The order in which the media buckets gets poured into the tank does not matter.
F. After installing lter media, add the included pack of aeration balls or KDF cubes.
G. After lling the tank with material, use a garden hose or several buckets to ll the tank with wa
ter.
Note: This will permit the ltering media to become soaked while preparing the installation and will
prevent the control valve from being plugged with oating media on initial backwash.
H. Remove funnel and clean lter media from tank threads.
I. Remove cap from distributor tube.
J. Replace tank closure on mineral tank.
3. Turn OFF main water supply and OPEN nearest faucet to relieve pressure.
4. Cut main line and install appropriate elbows and extensions.
Caution: Raised arrows located on the sides of control valve body and bypass valve indicate proper direc
tion of water ow. Install inlet and outlet piping in direction of arrows. It is recommended that a
vacuum breaker be installed on the inlet plumbing.
- Drain Line Connection -
1. The drain line ow control assembly is pre-assembled for your convenience. Should you choose to hard
plumb the drain line, please remove the barb tting. The ow control housing can be removed by remov
ing the clip and pulling straight out on housing.
Note: When re-installing the drain line ow control housing, be sure you hear and feel the O-Ring pop into
place before inserting the clip.
2. Install 1/2” I.D. drain line tubing (not included) from hose barb to an open drain. A 4” gap between end of
the drain line and the open drain is required to prevent waste water backow. Keep the drain line as
short as possible. An overhead drain line can be used if necessary, but should discharge below the con
trol valve. A syphon trap (taped loop) at the outlet of the drain line is advisable to keep the drain line full
and assure correct ow during backwash. Elbows or other ttings must be kept at a bare minimum.
Note: Where the drain line is elevated above the control valve or exceeds 20 feet in length, 3/4” I.D. drain
line tubing should be used.
Installation

8
- System Start Up Procedure -
IMPORTANT NOTE: Tank should be lled with water and media must have been soaking for at least 1 hour
before initial pressurization
1. After all plumbing and drain line connections have been made, turn main water supply back on and
check for leaks.
2. Ensure that the bypass valve is in the BYPASS position, and then cycle the control valve to RAPID RINSE.
Once the rapid rinse step is reached, slowly open the bypass valve to the service position, allowing water
to ow down through mineral tank and out the drain line. Let it continue to run for the entire rapid rinse
step (5 minutes). There may be colored water or media nes during this initial ow.
3. Once the rapid rinse ends, leave the system in service, and open a cold, treated water tap. Let water run
for several minutes to allow air and any media nes to be released from the lines. Once air is evacuated
and water runs clear, close the tap.
NOTE: Any time media (other than very ne mineral on initial startup) is apparent in the service lines, it
usually indicates one of the following problems:
A. The unit is plumbed in backward allowing the media to be carried in the service line.
B. The distributor tube inside the tank is not seated inside the valve or is damaged.
4. No further regeneration should be necessary at this time. If left at the default settings, the lter will
automatically initiate an air replenish cycle each night and will backwash every six days. If desired, these
settings can be changed in the main menu, or from the “advanced settings” screen in the Legacy View
app.
- Electrical Connection -
1. Connect the power cord and plug power supply into a 115 volt / 60 Hz receptacle.
Note : Do not plug into an outlet controlled by a wall switch or pull chain that could inadvertently be turned
o
Electronic Connections
P = Power Supply - Input Jack
OUTPUT JACKS
B = Powered in Air Replenish Step Only
(Cycle #4 - typically used for Oxy-03 Ozone)
S = Powered for Entire Backwash Cycle
(Not typically used)
P B S
Installation

9
- Final Checkout -
1. Be certain that the bypass valve is in Service position and main valve is completely on.
2. Check electrical supply to be certain the cord is connected to an uninterrupted 115 volt outlet.
3. Be certain to REGISTER YOUR PRODUCT online at www.watersoftinc.com
4. Leave this manual with the homeowner.
Important Notice - The plumbing system, piping, pressure tank, hot water tanks, softeners, etc. that have
been exposed to iron bearing water may need to be cleaned of the precipitated iron that has been collect-
ed in them or iron bleed thru may be a problem. We suggest all tanks be drained and ushed thoroughly.
Installation

10
For simplied set up and control, please install the Legacy View on a compatible Bluetooth 4.0+ enabled
smart phone or tablet.
1. Download and install the Legacy View app from the Google Play Store, Apple App Store
2. Open the Legacy View app
• Choose a valve device at any time from the list of available devices to connect to by clicking on it.
• If the valve you want to connect to doesn’t show up, or there is a problem connecting to a device
you can press the “Scan for Devices” button or the Legacy View logo at any time to refresh the list
and start the process over.
• If the valve device is a BTLE valve and it has a password other than the default password, the rst
time you connect to it the app will ask you to enter the password. After entering it the rst time
you should not need to enter it again unless it changes.
3. BTLE Valve devices can be updated by the App. When the app is updated from the Google Play Store or
the Apple App Store, it may contain an updated rmware program for the valve devices. These updates
could contain new features or operational improvements. It is up to the user to allow these updates to be
sent to the valve device. Uploading a new program takes approximately 1 minute.
Dashboard
NOTE: Consult your dealer before making any changes
From the Dashboard, all items in ORANGE can be changed, while blue fields are informational only.
If you are unsure about the function of the eld click the for more information.
Utilizing Bluetooth Control

11
Set Up Utilizing Bluetooth App
Advanced Settings
NOTE: Consult your dealer before making any changes. We do not recommend changing Advanced
Settings unless you have a good understanding of the system operation.
From the Advanced Settings, all items in ORANGE with a “set” button can be changed.
For Filters:
Set Backwash Frequency
This sets the amount of day between backwash cycles
Change Time of Day (Press “SET” to set time automatically based on
device).
Set Regeneration Time
Example: For 2a.m., just type 2, choose a.m., and press ‘OK’
Note: If you have a lter and a softener the valves should be set to re
generate at dierent times. Factory default times are 12a.m. for
lters, and 2 a.m. for softeners.

12
Status and History
From the Status and History, all items in ORANGE can be reset.
1. Start a regeneration or backwash cycle
Option 1: Click the “Regenerate Unit Now.”
Once a regeneration has been started, if you would like to force the
unit into the next cycle step click “Go to Next Regeneration Step”.
Option 2:
Touch any graph to enlarge and see
details. Enlarged graphs are able to
be zoomed in by pinching with two
ngers.
(Enlarged graph shown below)
“Regenerate Unit at Next Regen Time” button
This will take the system into a backwash cycle at the next regenera-
tion time.
Set Up Utilizing Bluetooth App
Pressing the .csv logo in the corner
will allow the graph data to be
exported and shared.
Enlarged graph showing water usage
Pressing this icon will show a list of
the data that is in the graph.

13
Main Menu
12:00
1. To enter Main Menu, press the Menu/Enter button.
(Time of Day will ash)
2. To set the Time of Day, press the Set/Change button.
(First digit will ash) Example [12:00]
- To change digit value, press the Set/Change button.
- To accept the digit value, press the Menu/Enter button.
- Next digit will flash to begin setting.
- Once the last digit display is accepted, all digits will flash.
3. To set A.M. or P.M., press the Menu/Enter button.
- To change digit value, press the Set/Change button. Example [ A ]
- To accept the digit value, press the Menu/Enter button.
- Once A.M. or P.M. is accepted, the next menu item will ash.
4. Days Between Backwash
- Press Menu / Enter Button. This display is used to set the maximum amount of time
(in days) the unit can be in service without a backwash. This option setting is identied
by the letter ‘A’ in the left digit. Backwash will begin at the set Backwash Time. A
“00” setting will cancel this feature. The Max Value for this item is 29.
Example: Every 6 days (A - 06) (Default Setting)
To Adjust this Value Press the Set / Change Button.
To Accept the Digit Value Press the Menu / Enter Button.
5. To set the Number of Days between Air Draw Cycles (d), press the Set/Change Button
- Repeat instructions from step (2) Example (d - 01 )
Notes: 1) Maximum value is 9.
2) If value set to 0, air draw is turned o, but an air cycle will still be completed when
backwash cycle occurs. If the Number of Days between Air Draw Cycles is set to
a higher number of days than the Number of Days between Backwash Cycles, it
will have no eect. In order to turn o all cycles, both the Days between Backwash
and Days between Air Draw Cycles must be set to 0.
3) Default setting is 1 day.
6. To Exit Main Menu, press the Menu/Enter button.
Note: If no buttons are pressed for 60 seconds, the Main Menu will be exited automatically.
Setting Up and Controlling the System Using the Buttons on the Valve
Set Up Using Buttons and Display on Valve

14
Normal Operation
1. Home Display
a. Alternates between the display of Time of Day and Number of Days until the Next Backwash.
- Days Remaining until the Next Backwash will count down from the entered value until it
reaches 1 day remaining.
- A Backwash Cycle will then be initiated at the next designated regeneration time.
2. Battery Back-Up (Uses a standard 9-volt alkaline battery.)
Features of Battery Back-Up:
• During power failures, the battery will maintain the time of day as long as the battery has
power.
The display is turned o to conserve battery power during this time. To conrm that the
battery is working, press either button and the display will turn on for ve (5) seconds.
• If power failure occurs while system is regenerating, the Isobar III valve will motor to a
shut o position to prevent constant ow to drain. Depending upon system pressure and
other factors, it is possible to observe a reduced ow to drain during this step. After power
is restored, the valve will return and nish the cycle where it left o prior to the power
interruption.
• When used without battery back-up, during a power failure, the unit stops at its current
point in the regeneration position and then restarts at that point when the power is re
stored. The time will be oset by the increment of time the unit was without power, so it is
necessary to reset the time of day on the unit. No other system will be aected.
Starting Extra Regeneration Cycle
1. To Start Delayed Extra Cycle Example ( 1) -
If Days Remaining Until Next Regeneration does not read ‘1’, press and hold the
Set/Change button for 3 seconds until the display reads ‘1’.
- Regeneration cycle will initiate at the next designated regeneration time.
2. To start Immediate Extra Cycle First complete above step.
- With Days Remaining Until Next Regeneration at ‘1’.
- Press and hold the Set/Change button.
- After 3 seconds, the regeneration cycle will begin.
3. To Fast Cycle thru regeneration First complete above 2 steps.
Note:Press and hold the Set/Change button for 3 seconds to advance to the next cycle step.
Fast Cycle is not necessary unless desired to manually step through each cycle step.
(Repeat until valve returns to the home display)
Set Up Using Buttons and Display on Valve

15
Sidewindr Backwash Cycle Step Explanations
Step 1: Air Release Step
-For approximately 6 minutes, Non-adjustable
This position slowly opens the treatment tank to the drain. This allows air in the top of the tank to be gently
released out the drain.
2 -05
Example: STEP TIME REMAINING
IN STEP
Step 2: Backwash Step
- Default of 10 minutes
This position does a high ow rate rinse in the opposite direction of normal water ow. This rinses any
physical particles ltered by the media in the unit down the drain.
Step 3: Rest Step
- Default of 0 minutes
This position is a rest position. If needed, this position is used to give a well time to recover after running
water in the backwash step.
Note: Depending upon system pressure and other factors, it is possible to observe a small amount of ow
to drain in the rest cycle.
Step 4: Air Replenish
- Default of 20 minutes
- Ozone Optional
Step 5: Rapid Rinse Step
- Default of 5 minutes
This position runs a higher rate rinse in the same direction as normal water ow. This packs the lter media
bed and gets the unit ready for service by rinsing any untreated water to the drain.
- The default time at which backwash or air draw cycle will occur is 12:00 a.m.
- When the valve is between positions, the display will ash the number of the step it is moving towards.
The motor’s run direction during a particular regeneration cycle step is indicated by the rotation direction
of the last 2 digit displays.
Example:
5-
Set Up Using Buttons and Display on Valve

16
Master Programming Mode
Master Programming Mode
To enter Master Programming Mode, press and hold both buttons for 5 seconds.
Note: All Master Programming functions have been preset at the factory. Unless a change is desired, it is
NOT nec
essary to enter Master Programming Mode.
1. Regeneration Time (r) Example (r12A)
-The time of day at which regeneration may take place is designated by the letter “r”.
-Default regeneration time setting is 12A
-The rst display digit indicates A.M. or P. M. To change the value, press the Set/Change button.
-Press Menu/Enter button to accept the value and move to the next digit.
-The second and third display digits indicate the hour at which the regeneration will occur.
-Change the digits with the Set/Change button and accept with the Menu/Enter button.
-After the entire display ashes, press the Menu/Enter button to move to the next menu item.
2. Backwash Cycle Step Times* (Steps 2, 3, 4, 5) Example ( 3 - 20 )
- The next 4 displays set the duration of time in minutes for each backwash cycle step.
- The step number which is currently modiable is indicated on the far left of the display screen.
- The number of minutes allotted for the selected backwash step is displayed on the far right.
- Change the digit values using the Set/Change and Menu/Enter buttons as described above.
Note on Air Draw Cycle (4):
The longer the unit is set to remain in the Air Draw cycle (4), the more air is drawn into the system.
A default setting of 20 minutes draws air down to the level of a normal media bed height. If
the system needs more air, increase the time setting for step (4) or decrease the number of days
between air draw cycles (In Main Menu).
3. Bluetooth Enabled BE - 1 (ON)
BE - 0 (OFF)
- Toggle the setting with the Set / Change button.
4. Bluetooth Password BBPP is displayed for one second, then password is displayed.
- Change the digit values using the Set / Change and Menu / Enter buttons as described above.
5. Display O Setting do 0 (ON)
do 1 (OFF)
When “display o” is enabled (do 1 ), the LED display will turn o anytime the display is not in a
menu. Touching either button will turn the display on for 5 seconds. This can be used if you
do not wish to see the LED lights or if you want to reduce the power used by the valve.
6. To Exit the Master Programming Mode, press the Menu/Enter button until time of day returns.
Note: If no buttons are pressed for 60 seconds, the Master Programming Mode will be exited automatically.

17
Control Valve Powerhead Assembly
3
4
5
6
7
8
10
11
15
14
13
18
17
12
16
E
LETTERS IN DIAGRAM REPRESENT WIRING CONNECTIONS
1
E
P
M
PP
M
9
F
F

18
Control Valve Powerhead Assembly
REF DESCRIPTION PART NO. QTY
0 Powerhead Assy. 22010X100 1
1 Circuit Board Assy. 22015X101 1
2Encoder 20001X124 1
3 Front Plate 20001X004 1
4Encoder Wheel 20001X007 1
5 Main Gear 21001X120 1
6 Power Supply 20001X125 1
7 Back Plate 20001X005 1
8 Lower Front Base For Cover 20111X002 1
9 Legacy View Motor Assy. 20016X006 1
10 Lower Back Base For Cover 20111X003 1
11 Valve Cover 20111X000 1
12 6-32 X 5/16” Phillips, Pan Head SC2 4
13 6 X 1/2” Slotted, Hex Head Black SC9 3
14 6 X 1/2” Phillips, Pan Head SC10 3
15 6 X 1/2” Slotted, Hex Head 20001X003 1
16 10-24 X 3/4” Screw SST 20001X001 2
17 Circuit Board Washer 20111X014 1
18 6 X 1/2 Fenderwasher SST 20001X002 1

19
Control Valve Powerhead Assembly Sidewindr Valve Body Assembly
2
8
1
3
19
20
27
14
15
AIR INJECTION ASSEMBLY
(Located near base of tank)
To Air Injection
Assembly
4
21A
9
10
11
12
17
18
16
13
22
26
21B
25
24
23
5
7
6
6
66A

20
Sidewindr Valve Body Assembly
REF DESCRIPTION PART NO. QTY
1 Piston Assembly Final Rinse 20009X231 1
2 10-24 X 3/4” Screw SST 20001X001 5
3 Seal and Spacer Kit 20561X253 1
4 End Spacer 20001X234 1
5Flow Control Button 5.0 GPM 20251X272 1
Flow Control Button 7.0 GPM 20251X273 1
6A DLFC Housing 20017X251 1
7 Drain Line Hose Barb 90 ° Elbow 20017X266 1
8 Brine Valve 20009X225 1
9 BLFC Assy. SST 20009X228 1
10 BLFC Ferrule 3/8” 20251X305 1
11 Plug 3/8” 20009X005 1
12 10-24 X 3/4” Screw SST 20001X226 2
13 3/8” Push Lock Plug 20009X010 1
14 Injector Cap 20009X001 1
15 Injector Seal 20001X224 1
16 Injector Assy. #1 White 20017X219 1
17 Injector Screen 20001X222 1
18 Injector Plug & O-Ring Assy 20001X217 1
19 Tank / Valve O-Ring 20015X043 1
20 Dist. O-Ring 20561X204 1
21a Meter Assembly 20017X203 1
21b Meter Plug w/ O-Ring 20017X201 1
22 3/8” Push Lock 90 ° Elbow GA-Q0620626BV 1
23 Air Injector Check Assy 20017X010 1
24 Injector, White 20017X219 1
25 Check Valve 20017X009 1
26 1/4” NPT Cap 20018X035 1