Waterware Protank 120L User manual

waterware.co.nz
2019v1
HOT WATER CYLINDERS
Installation Manual
120L, 180L, 250L, 350L and 400L

PROTANK INSTALLERS GUIDE CONTENTS.
Section One - Protank Cylinder Page
1. Model Specifications and Dimensions 4
2. Use and Application 6
3. Model Range 6
4. Essential Installation Requirements 7
5. Pipework 7
6. Temperature and Pressure Relief 7
7. Cold Water Expansion Control 8
8. Thermostat Control 8
9. Supply Pressure Control 8
10. Electrical Supply and Connections 8
11. Water quality 9
Section Two - Caleffi Direct Mount Mono-block Combo Set
1. Use and Application 10
2. Caleffi Mono-block Tempering Inlet Valve 11
3. Caleffi Pressure Reducing Valve 13
4. Caleffi Cold Water Expansion Valve 14
Section Three - 20 Year Limited Warranty Terms and Conditions
1. Single Residential Domestic Warranty 15
2. Commercial Applications Warranty 15
3. Terms, Conditions and Exclusions 15

3
EASY WASTE CONNECTION
TPR and cold water expansion
valve vertically aligned for easy
waste connection
SPACE SAVING
Top entry and exit ports for easy
reach and narrow installation
spaces.
LONG LASTING
Manufactured from premium grade
2304 Duplex stainless steel with
a 20 year limited warranty (refer
warranty terms and conditions for
details).
HIGH FLOW
20mm or 25mm high flow ports
according to tank size.
WIDE RANGE
120L, 180L, 250L, 300L, 350L and
400L options.
HANDSOME
Textured white powder coated
finish.
RING-MAIN
Return port for ring-main
applications.
FAST INSTALL
Available with or without the Caleffi
‘direct mount mono-block’ combo
set which can save up to 50% in
installation time.
SOLAR READY
Two direct solar ports and three
thermostat probe pockets on
models 250L and over.
POWERFUL
Dual elements on models 250L
and over.
CLEAN & TIDY
A concealed 2304 Duplex
stainless steel dip tube takes
the cold to the bottom of the
tank.

4
SECTION ONE - PROTANK CYLINDER PAGE
1. Model Specifications and Dimensions
General Specification
Manufactured by RM Cylinders
Country of origin UK
Pressure Ratings
TPR Setting 700 kPa
Cold water expansion setting 600 kPa
Maximum supply setting 500 kPa
Factory supply set point 300 kPa
Electrical
Cable / Sheath size 3x1.5mm / 8mm
Terminals Screw type, 4 mm
Thermostat supplier Thermowatt
Thermostat model RTS 3 20A 70/95
Thermostat approval number EQ739-DAT9900155
Thermostat set point range 30 ºC-70 ºC
Thermostat factory set point 62 ºC
Thermal cutout set point 90 ºC
Thermal cutout reset Manual
Heating element supplier Thermowatt
Heating element mount 1&1/4” Female threaded
Heating element sheath material Incoloy
Heating element resistance 19.2 ohm
Heating element power density 9.6 w/cm²
Shell Construction
Shell type Single skin
Shell material 2304 Duplex SS
Thickness 1 mm
Circumferential joint Tig butt weld
Longitudinal joint Tig butt weld
Case Construction
End material Polypropylene
End thickness 2 mm
Wall material Painted Galvanized steel
Wall thickness 0.45 mm
End joint Press fit
Wall joint Lock form joint
Thermal Insulation
Insulation specification EPC/IsoPMDI
Wall thickness 50 mm
Base thickness 10 mm
Top thickness 50 mm
Technical Specification
Capacity 120L 180L 250L 300L 350L 400L
Inlet / Outlet ports 20mm 20mm 20mm 20mm 25mm 25mm
TPR / CWE ports 15mm 15mm 20mm 20mm 20mm 20mm
Solar ports (qty x Ø) none none 2x20mm 2x20mm 2x20mm 2x20mm
Dry stat pockets (qty x Ø) none none 3x22mm 3x22mm 3x22mm 3x22mm
Heating element 3kW 3kW 3+3kW 3+3kW 3+3kW 3+3kW
Overall (Height x Ø) 1180x475mm 1720x475mm 1710x550mm 1965x550mm 1350x710mm 1520x710mm
Internal shell (Height x Ø) 1105x375 mm 1635x375mm 1630x445mm 1880x445mm 1250x590mm 1445x590mm
Weight full 142kg 210kg 287kg 341kg 408kg 468kg
Weight empty 22kg 30kg 37kg 44kg 59kg 68kg
Thermal Performance 45 Δ tºC
Insulation quantity 84cm² 119cm² 139cm² 159cm² 145cm² 165cm²
Standing heat loss 1.09kW/day 1.53kW/day 1.76kW/day 2.03kW/day 1.71kW/day 1.86kW/day
Reheat time 126mins 189mins 131mins 158mins 184mins 210mins
MEPS Registration # 95424 95426 95437 95427 95435 95436

5
PORT LAYOUT
120 and 180L Models 250, 300, 350 and 400L Models
Model 120L 180L
A. Inlet/Outlet height 1180mm 1710mm
B. TPR Valve 985mm 1515mm
C. Element 230mm 230mm
D. CWE Valve 170mm 170mm
E. Inlet/Outlet centers 110mm 110mm
Model 250L 300L 350L 400L
A. Inlet/Outlet height 1710mm 1965mm 1350mm 1520mm
B. Upper Stat / TPR Valve 1500mm 1760mm 1100mm 1290mm
C. Lower Element 285mm 300mm 300mm 320mm
D. Lower Stat / CWE Valve 185mm 200mm 210mm 220mm
E. Lower Solar 835mm 890mm 555mm 640mm
F. Middle Stat 935mm 990mm 655mm 740mm
G. Upper Solar 1035mm 1090mm 755mm 840mm
H. Upper Element 1270mm 1430mm 850mm 1065mm
I. Inlet/Outlet centers 110mm 110mm 135mm 135mm

6
2. Use and Application
Protank hot water cylinders are designed for indoor installation mains pressure domestic hot water systems. The internal
tank and fittings are crafted from the highest possible spec ‘Duplex’ 2304 stainless steel and performance matched to
Caleffi’s latest high flow valve set.
Features;
• Manufactured from premium grade 2304 Duplex stainless steel with a 20 year limited warranty (refer warranty terms
and conditions for details).
• 120L, 180L, 250L, 300L, 350L and 400L options
• Available with or without the Caleffi ‘direct mount mono-block’ combo set which can save up to 50% in installation time.
• Top entry and exit ports for easy reach and narrow installation spaces.
• A concealed 2304 Duplex stainless steel dip tube takes the cold to the bottom of the tank.
• TPR and cold water expansion valve vertically aligned for easy waste connection.
• The direct mount mono-block manifold features a return port for easy recirculating ring main configuration.
• 20mm or 25mm high flow ports according to tank size.
• Dual elements on models 250L and over.
• Two direct solar ports and three thermostat probe pockets on models 250L and over.
• Textured white powder coated external finish
3. Model Range
Including Valve Set Cylinder Only Description Height x Ø
PTC120 PT120 120L, 3kW 1180mm x 475mm
PTC180 PT180 180L, 3kW 1720mm x 475mm
PTC250D PT250D 250L, 3+3kW, solar ports 1710mm x 550mm
PTC300D PT300D 300L, 3+3kW, solar ports 1965mm x 550mm
PTC350D PT350D 350L, 3+3kW, solar ports 1350mm x 710mm
PTC400D PT400D 400L, 3+3kW, solar ports 1520mm x 710mm
Models with valve set include:
• Protank hot water cylinder
• Caleffi ‘direct mount mono-block’ combo set
• Caleffi TPR valve
• Thermowatt element(s) and thermostat
Models without valve set include:
• Protank hot water cylinder
• Caleffi TPR valve
• Thermowatt element(s) and thermostat

7
4. Essential Installation Requirements
• Cylinders should be installed in accordance with G12/AS1.
• Allow sufficient access room to service the element(s) and valves.
• The installation platform should be flat and level of sufficient strength to support the weight of the cylinder when full.
• The cylinder must also be suitably restrained against seismic activity according the requirements found in G12/AS1.
• A suitable duty, functioning drip tray MUST be fitted to guard against unexpected failure and subsequent water
damage. Waterware will not accept any consequential loss resulting from water damage if this requirement is not
satisfied.
• Protank cylinders must be installed with the supplied Caleffi TPR safety valve.
5. Pipe Work
It is the installer’s responsibility to adequately size the distribution pipe work to ensure sufficient performance from
all outlet fittings. Water pipe sizing should beperformed in accordance with AS/NZS 3500.4 and/or G12 AS1. Contact
Waterware for advice on system sizing and design.
6. Temperature and Pressure Relief
TPR310400 15mm (120 and 180L models)
TPR309570 20mm (250, 300, 350 and 400L models)
A Caleffi 310 series TPR is supplied with all Protank cylinders
and MUST be fitted. The TPR valve is an essential safety valve
which is the last line of defense should all other safety valves fail,
limiting both temperature and pressure within the cylinder exceeding its set points. On reaching the settings, the valve
discharges a sufficient amount of water into the atmosphere so that the temperature and pressure return within the
system’s operating limits.
Technical Specification
Body: dezincification-resistant alloy EN 12165 CW602N
Stem: brass EN 12164 CW614N
Obturator and diaphragm: EPDM
Spring: steel EN 10270-1 SH
Control knob: PA6GF
Nominal pressure: PN 10
Discharge rating: 25 kW
Temperature setting: 90°C
Pressure setting: 700 kPa
Valve Orientation and Installation
The TPR valve must be fitted to the upper port (see dimensional drawings) to ensure its probe is immersed in the hottest
water. The valve body and can vent horizontally or facing down but never facing up. This prevents deposits of
impurities from affecting correct functioning. The TPR port is vertically aligned with the CWE port for easy connection to
a shared waste pipe.
The TPR valve must be fitted with a drain pipe to direct any water discharged to a visible point outside the property and
must also be protected against freezing. In accordance with G12 AS1 the drain pipe must have a continuous fall and be
at least the same size as the valve outlet. Where the drain pipe exceeds three meters in length an air break must be
provided within 300 mm of the TPR valve outlet. Where an air break is used it is recommended that the pipe size after
the air break be increased to one size larger than the TPR valve.

8
Maintenance
The TPR valve should not vent under normal conditions so to ensure the valve does not become inoperable, instruct the
home owner to manually open and vent every 6 months according to the maintenance section in the owner’s manual.
Rotate the red knob approximately ¼ of a turn and hold in that position for 5 seconds while hot water is vented into the
drain. This helps clear any naturally occurring lime deposits that may cause it to malfunction. If it fails to vent any
water or continues to vent water when released, immediately switch off the power and replace it.
7. Cold Water Expansion Control
Protanks require a cold water expansion valve with a maximum set point of 600kPa which must also be fitted with a drain
pipe. For convenience sake the TPR and CWE valves are vertically aligned to allow an easy connection to a common drain.
8. Thermostat Control
In accordance with G12 AS1 requirement to disinfect stored water
for legionella bacteria, the cylinder thermostat has been set to 62°C.
Thermostat settings must only be adjusted by an electrician or other
suitably qualified tradesperson. The access cover to the element and
thermostat must only be removed by an electrician or other suitably
qualified tradesperson.
Delivery Temperature
In the absence of a tempering valve the delivery temperature of water will reflect the set point of the cylinder thermostat
which could cause severe scalding. G12 AS1 prescribes the maximum permissible delivery temperature according to the
installation environment;
• 45°C for early childhood centers, schools, nursing homes or similar facilities
• 55°C for all other sanitary hot water systems
To comply with these requirements, a temperature limiting device, such as a tempering or thermostatic mixing valve is
required to ensure these limits are not exceeded.
9. Supply Pressure Control
The maximum inlet supply pressure is 500kPa and the recommended inlet supply pressure is 300kPa. 300kPa pressure
is standard practice applied in Europe to protect taps and appliances, minimise the chance of water hammer and reduce
water consumption usage. Unless certain that 500kPa cannot be exceeded (e.g. a pressure controlled pumped supply)
then a pressure limiting valve must be installed on the supply side. Failure to do so may cause damage to taps and
appliances and will unnecessarily vent and waste water which will cause
premature failure of the TPR and CWE valve.
10. Electrical Supply and Connections
The electrical connection must be carried out by a qualified person in
accordance with New Zealand Electrical Regulations. The water heater
must have the heating element connected to an independent, fused, AC
230 V 50 Hz power supply capable of withstanding the appliance load
with an isolating switch installed at the switch board.
1. The water heater must be filled with water prior to connection to the
power supply.
2. Ensure the power supply is disconnected.
3. Remove the element cover fixing screws and connect all LIVE, NEUTRAL
and EARTH wires in accordance with the wiring diagram below.
4. Ensure all wiring links are secure and protected from contact with the
internal hot surface of the water heater prior to fixing the access cover
and turning the power on.
5. To ensure the over-temperature and energy cut-out is set press the
‘reset’ button on the thermostat.
NEUTRAL EARTH LIVE

9
11. Water Quality
Some New Zealand water supplies are particularly aggressive and can cause premature damage and reduced life
expectancy for hot water cylinders or any other appliance connected to them. Protank hot water cylinders are
manufactured by RM Cylinders in the UK from the highest quality Duplex 2304 stainless steel which is the most corrosion
resistant cylinder available in New Zealand.
Pitting Corrosion
Although Duplex 2304 has a very high resistance to pitting corrosion, it is not completely immune and corrosion can
still occur if the water supply has a high percentage of dissolved solids present. It is advised in areas with a high
concentration of dissolved solids in the water supply that consultation with water quality and filtration experts be
undertaken.
Hard Water
Hard water (containing calcium carbonate) can cause scaling on hot surfaces and we recommend a water storage
temperature of no more than 65 °C to minimise scale build-up. Material quality cannot influence damage due to scaling
therefore we offer no guarantee against it occurring. Scale reducing or water softening devices should be considered in
hard water areas.
Water Quality and Impurity Limits
Protank warranty conditions require the following water quality and impurity limits must not be exceeded;
TDS (Total Dissolved Solids): Up to 600 mg/L or ppm
Total Hardness CaCO3: Up to 200 mg/L or ppm
Dissolved (free) CO3: Up to 25 mg/L or ppm
pH: 6.5-8.5
Langelier Index: Between -1.0-0.8
Most metropolitan water supplies fall within these limits. If you are unsure about water quality contact Waterware for
details of an authorised water testing agency.
Sludge or Foreign Matter
If sludge or foreign matter is present in the water supply, a suitable filter should be incorporated in the water supply.
Problematic Locations
Some examples of areas where water quality issues are known;
• Hard water (areas including Whanganui)
• Aggressive water (areas including Christchurch)
• Both hard and aggressive water (some bore water)

10
SECTION TWO - CALEFFI DIRECT MOUNT COMBO SET
(applicable models only)
1. Use and Application
20mm COMBO2015PRO (120, 180L models)
20mm COMBO2020PRO (250L and 300L models)
25mm COMBO2520PRO (350 and 400L models)
Protanks are available with or without the Caleffi ‘direct mount mono-block’ combo set which can save up to 50% in
installation time when compared to installing a traditional hot water cylinder with 3rd party valves and components.
It connects to the cold and hot connections via Caleffi’s fool proof o-ring sealed union connections.
The Protank combo sets include every primary valve required to complete an installation;
• 1 x mono-block tempering inlet valve and isolators
• 1 x adjustable pressure limiting valve with strainer
• 1 x cold water expansion valve
• 1 x ball valve Installation Essentials
TV520150 20mm (120, 180, 250 and 300L)
TV520160 25mm (350 and 400L)
PR533056 20mm (120, 180, 250 and 300L)
PR533565 25mm (350 and 400L)
BV20M 20mm (120, 180, 250 and 300L)
BV25 25mm (350 and 400L)
TPR310400 15mm (120 and 180L)
TPR309570 20mm (250, 300, 350 and 400L)
DSV312460 15mm (120 and 180L)
DSV311560 20mm (250, 300, 350 and 400L)
Installation Essentials
Before installing ensure the pipe system is flushed and cleaned to remove all traces of dirt and contaminants that could
accumulate during the installation work. Failure to remove dirt and debris can negatively affect performance of the
product and invalidate the manufacturer’s warranty.
Access to the valves must not be obstructed to allow any maintenance that may be required of the valve or its fittings.

11
2. Caleffi Mono-block Tempering Inlet Valve
TV520150 20mm (120, 180, 250 and 300L models)
TV520160 25mm (350 and 400L models)
**G12 - Direct Mounting of the Tempering Valve
Notwithstanding acceptable methods detailed in G12, the manufacturer Caleffi have specifically engineered this
tempering control valve to directly mount onto the hot water cylinder with no minimum pipe length isolation requirement
as an ‘acceptable solution’ and alternative method of achieving compliance.
The mono-block tempering inlet sets function is to maintain the temperature of the mixed water supplied to the user
constant at the set value despite variations that might occur in the incoming hot and cold supply conditions. Its mono-
block design facilitates quick and easy connection directly to the hot water cylinder while providing the necessary
isolation and non-return requirements.
Recirculating Systems
The mono-block manifold has a blanking cap which when removed acts as a return port for a recirculating ring main
installations.
Contact us for the pumps advice on ring main set up and design.
Technical Specification
Mixing valve body: DR brass EN 1982 CuZn21Si3PB
Connecting fittings: Brass EN 12165 CW617N
Shutter: PSU
Springs: Stainless steel
Seals: EPDM
Knob: ABS
Temperature adjustment range: 35–65°C
Accuracy: ±2°C
Max. working pressure (static): 10 bar
Max. working pressure (dynamic): 5 bar
Max. inlet temperature: 90°C
Max. inlet pressure ratio (H/C or C/H): 2:1
Minimum temperature difference between
the hot inlet and mixed outlet water for
optimum failsafe performance: 15°C
Minimum flow rate for stable operation: 4 l/min (20mm) 6 l/min (25mm) Valve Orientation

12
Valve Orientation
The valve can be installed in any orientation and the hot
and cold water supplies must be connected as shown in the
indications on the valve body; hot water inlet is marked with
the letter H, cold water inlet is marked with the letter C and
mixed water outlet is marked with the word MIX. Check valves
are pre-fitted inside the unit to avoid undesired circulations
and backflow.
Untempered Outlet Option
In the case of an untempered hot supply being required, the Caleffi
mono-block tempering inlet valve can be installed using brass female
tee’s as pictured. The untempered hot water can be drawn directly
from the cylinder before entering the mixing valve.
Assembly and Commissioning
1. Fit the hot and cold unions to the top ports of the tank ensuring a
water tight seal is achieved.
2. Loosely assemble the cold manifold to the tempering valve body then loosely connect the completed assembly to the
top unions fitted in the tank.
3. DO NOT fully tighten one union at a time. Progressively tighten all unions equally to overcome any manufacturing
alignment tolerances. NB: To assist a good union seal, dampen the union washer before assembly.
4. Once the tank has heated, draw enough hot water to ensure flow and temperature conditions have stabilized. Set
the mixed water temperature to the desired value (refer: Thermostat Control/Delivery Temperature Control) using the
control knob. 5. Lock the knob position by unscrewing the head screw, lift off the handle and
5. Lock the knob position by unscrewing the head screw, lift off the handle and reposition it so that the handle fits into
the internal slot of the knob and retighten the head screw.

13
Maintenance
The following aspects should be checked regularly to ensure that the optimum performance levels of the valve are
maintained. Every 12 months, or more often if necessary;
• Check and clean the system filters.
• Verify that any check valves positioned upstream of the Caleffi valve are operating correctly, without problems caused
by impurities.
• Lime scale can be removed from internal components by immersion in a suitable de-scaling fluid.
• When the components which can be maintained have been checked, lubricate the O-ring with specific silicon grease
and repeat commissioning.
3. Caleffi Pressure Reducing Valve
PR533056 20mm (120, 180, 250 and 300L models)
PR533565 25mm (350 and 400L models)
Pressure reducing valves are required to reduce and stabilise the inlet
pressure supply in order to protect the pipe system and any downstream
valves or appliances connected to it.
The Caleffi 533 series are renowned for providing high flow rates while
remaining quiet and reliable.
Technical Specification
533056 Valve body: Brass EN 12165 CW617N, chrome plated
533565 Valve body: DR brass, EN 12165 CW602N
Cover: PA66GF30
Control stem: DR brass EN 12165 CW602N
Cartridge: POM
Internal components: Brass EN 12165 CW617N
Diaphragm: NBR
Seals: NBR
Strainer: Stainless steel
533056 Max. up-stream pressure: 1600 kPa
533565 Max. up-stream pressure: 2000 kPa
Downstream pressure range: 100 – 600 kPa
Factory setting: 300 kPa
533056 Max. working temperature: 60°C
533556 Max. working temperature: 80°C Valve Orientation and Installation
The pressure reducing valve can be installed in any orientation but should not be
under water or dirt due to the risk of frost damage and dirt accumulating inside
the diagram cap. The valve should be located so that the entire pipe system is
operating under a controlled pressure with the possible exception of hose taps.
A ball valve is provided in the set as the primary system isolation point and is
commonly threaded into the PRV.
Commissioning
The device is factory pre-set at 300kPa
but is adjustable via the adjusting

14
Valve Orientation and Installation
The pressure reducing valve can be installed in any orientation but should not be under water or dirt due to the risk of
frost damage and dirt accumulating inside the diagram cap. The valve should be located so that the entire pipe system is
operating under a controlled pressure with the possible exception of hose taps. A ball valve is provided in the set as the
primary system isolation point and is commonly threaded into the PRV.
Commissioning
The device is factory pre-set at 300kPa but is adjustable via the adjusting screw located at
the top of the diagram cover. Turn it clockwise to increase the pressure and anticlockwise
to decrease it. We recommend a pressure differential > 20% between the resting pressure
and the cold water expansion valve (600kPa) and the pressure limiting valve to minimise
water loss due to expansion which can also prevent premature seat failure. Therefore DO
NOT do not adjust the PRV higher than 480kPa.
Maintenance
Impurities in the water supply can accumulate and deposit on the valve’s filter gauze
and seal seats causing a reduction in flow and or downstream pressure. Periodically
clean the filter and check or replace the internal cartridge removing the upper cap and
extracting the complete assembly while the valve body remains in line. Replacement
cartridge assemblies are available as a spare part.
4. Caleffi Cold Water Expansion Valve
DSV312460 15mm (120 and 180L models)
DSV311560 20mm (250, 300, 350 and 400L models)
The cold water expansion valve is a non-adjustable 600 kPa safety valve which allows
the escape of cold water due to the increase in pressure that accumulates inside the
cylinder during a heat cycle.
Technical Specification
Body: Brass EN 12165 CW617N
Cover: Brass EN 12165 CW617N
Seat: Stainless steel
Control stem: Brass EN 12164 CW614N
Obturator seal: EPDM
Membrane: EPDM
Spring: Steel EN 12270-1
Control knob: ABS
Nominal pressure: PN 10
Working temperature range: 5 - 110°C
312460 Threaded connections: 15mm x 15mm
311560 Threaded connections: 20 x 20mm
Set pressure: 600kPa
Max. opening overpressure: Pset +20%
Min. closing differential: Pset -20%
Valve Orientation and Installation
The cold water expansion valve must be fitted to the lower port (see dimensional drawings) to ensure it draws only cold
water while in operation. The cold water expansion valve must be installed according to the flow direction indicated
by the arrow on the valve body and can vent horizontally or facing down but never facing up. This prevents deposits of
impurities from affecting correct functioning. The CWE port is vertically aligned with the TPR port for easy connection to a
shared waste pipe.

15
The cold water expansion valve must be fitted with a drain pipe to direct any water discharged to a visible point outside
the property and must also be protected against freezing. In accordance with G12 AS1 the drain pipe must have a
continuous fall and be at least the same size as the valve outlet. Where the drain pipe exceeds three meters in length an
air break must be provided within 300 mm of the CWE valve outlet. Where an air break is used it is recommended that
the pipe size after the air break be increased to one size larger than the CWE valve.
Maintenance
The valve is maintenance free and cannot be serviced. The volume of discharged water could reach 3% of the cylinders
total capacity during a heat recovery cycle. For example a 180 liter cylinder could vent 5.4 liters when heated from cold.
To check the valves correct performance, collect and measuring the discharge over a heat cycle and compare it to your
calculation as above.
SECTION THREE - PROTANK 20 YEAR LIMITED WARRANTY
All terms of the warranty, subject to the conditions below, are effective from the date of installation if proof of installation
date can be provided. Where the date of installation is not known or cannot be proven, the warranty will commence one
month after proof of purchase date.
1. SINGLE DOMESTIC RESIDENCE WARRANTY
A ‘Single Domestic Residence’ installation is defined as an installation where the hot water cylinder with a factory set
thermostat delivers hot water to a privately owned single family residential dwelling which is not used for commercial
purposes.
Protank Excluding Valves and Element
5 YEARS FREE PARTS and LABOUR costs to replace or repair the cylinder if it fails due to manufacturing defect.
Followed by;
5 YEARS FREE PARTS ONLY costs (excluding labour) to replace or repair the cylinder if it fails due to manufacturing
defect. Followed by;
10 YEARS *PRO-RATA PARTS ONLY reducing costs (excluding labour) according to the below formula, to replace or repair
the cylinder if it fails due to manufacturing defect.
*Pro-Rata Formula = Original purchase price x remaining warranty in years ÷ total warranty period of the cylinder.
Caleffi Valves (excluding any 3rd party valves)
5 YEARS FREE PARTS and LABOUR costs to replace or repair any valve that fails due to manufacturing defect. Protank
Element Only;
12 MONTHS FREE PARTS and LABOUR costs to replace or repair the element if it fails due to manufacturing defect.
2. Commercial Applications Warranty
Any installation not considered to be a single residential domestic type.
Protank and Caleffi Valves Excluding Element
5 YEARS FREE PARTS and LABOUR costs to replace or repair the cylinder or valves if failure is due to a manufacturing
defect.
Protank Element Only;
12 MONTHS FREE PARTS and LABOUR costs to replace or repair the element if it fails due to manufacturing defect.
3. Terms, Conditions and Exclusions
General Warranty Terms and Conditions
Waterware reserves the right to make modifications and change specifications and its parts without notice.
If the cylinder is being acquired for personal, domestic or household use, this warranty does not limit any consumer rights
or guarantees that may applyunder the Consumer Guarantees Act 1993. If the product is being acquired for the

16
purposes of a business, the provisions of the Consumer Guarantees Act 1993 do not apply and no other warranties (either
express or implied by law) apart from those stated in this warranty document apply.
Specific Warranty Terms and Conditions
1. All terms of this warranty are effective from the installation date or purchase date plus one month. Waterware reserves
the right to verify this date.
2. All Protank cylinders must be installed, commissioned, serviced, repaired and removed in accordance with the
installation instructions contained in this document, local regulations, and municipal building codes by persons
authorised to do so.
3. All Protank cylinders must be operated and maintained in accordance with all instructions contained in this document.
4. The warranty applies only to the components supplied by Waterware and does not extend to 3rd party components
not supplied with Protank.
5. Where the cylinder has not been installed in accordance with the installation instructions or installed such that normal
service access is difficult or inadequate, Waterware will not be responsible for rectification or the costs to rectify and
a service charge may apply (for example, removal of cupboards, doors, walls, or the use of special equipment to move
components, but not limited to these). If at the discretion of Waterware the installation is deemed illegal or access is
dangerous, service will be refused.
6. The cylinder warranty is for the period indicated in this document. Replaced or repaired components and or complete
replacements will carry a new warranty.
7. Waterware reserve the right to have the installed product returned to the factory for inspection if required.
8. Where the cylinder is installed outside the metropolitan area or further than 40km from a Waterware nominated service
agent, travel costs shall be the owner’s responsibility.
9. Waterware reserves the right to replace the cylinder for another type if upon inspection it is deemed another cylinder
of a different type is more suitable.
Warranty Exclusions
The following exclusions may cause the warranty to become void and will result in a service charge and costs of parts (if
required).
1. Accidental damage and acts of God.
2. Failure due to abuse or misuse, improper maintenance or improper storage.
3. Failure due to incorrect or unauthorised installations.
4. Failure or damage caused by alterations, service or repair work carried out by persons other than those authorised by
Waterware.
5. Where the cylinder has failed directly or indirectly as a result of poor water quality outside the limits specified in this
document.
6. Where it is found that there is no fault with the cylinder and the issue is related to the installation or is due to power
failure.
7. Subject to any statutory provisions to the contrary, Waterware does not accept:
i. Liability for consequential damage or any incidental expenses resulting from any breach of the warranty,
ii. Claims for damage to building or any other consequential loss either directly or indirectly due to leaks or any
other faults.
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