Waterway NEO 1100 User manual

NEO1200NEO1200
INSTRUCTION MANUAL
NEO 1100 CONTROL PANEL
SPA CONTROL SYSTEM
NEO 1000 CONTROL PANEL
The new standard
in Spa Control.
810-1980.1218 ©2018 Waterway Plastics
2200 E. Sturgis Road, Oxnard, CA 93030 • Phone [phone] • Fax [phone]
[email protected] • www.waterwayplastics.com
Designed,
Engineered &
Manufactured
in the USA.
C: 1.02

SAVE THIS MANUAL
PLEASE MAKE IT AVAILABLE TO ALL OTHER SPA USERS
2
WARNING! Qualified Technician Required for Service and Installation
BASIC INSTALLATION AND CONFIGURATION GUIDELINES
• Use minimum 6AWG copper conductors only.
• Readily accessible disconnecting means to be provided at time of installation.
• Permanently connected power supply.
• Connect only to a circuit protected by a Class A Ground Fault Circuit Interrupter (GFCI) or Residual Current Device (RCD) mounted at least
5’ (1.52M) from the inside walls of the spa/hot tub and in line of sight from the equipment compartment.
• CSA enclosure: Type 2
• Refer to Wiring Diagram inside the cover of the control enclosure.
• Refer to Installation and Safety Instructions provided by the spa manufacturer.
WARNING! People with infectious diseases should not use a spa or hot tub.
WARNING! To avoid injury, exercise care when entering or exiting the spa or hot tub.
WARNING! Do not use a spa or hot tub immediately following strenuous exercise.
WARNING! Prolonged immersion in a spa or hot tub may be injurious to your health.
WARNING! Maintain water chemistry in accordance with the Manufacturers instructions.
WARNING! The equipment and controls shall be located not less than 1.5 meters horizontally from the spa or hot tub.
WARNING! GFCI OR RCD PROTECTION.
The Owner should test and reset the GFCI or RCD on a regular basis to verify its function.
WARNING! SHOCK HAZARD! NO USER SERVICEABLE PARTS.
Do not attempt service of this control system. Contact your dealer or service organization for assistance. Follow all owner’s manual power connection instructions.
Installation must be performed by a licensed electrician and all grounding connections must be properly installed.
CAUTION! High voltage levels exist inside the control box and can cause injury or possibly electrocution. To prevent premature control failure do
not hose down, flood or allow water to enter the control box.
SPA CONTROL SYSTEM
CAUTION! CSA COMPLIANCE
• Test the ground fault circuit interrupter before each use of the spa.
• Read the instruction manual.
• Adequate drainage must be provided if the equipment is to be installed in a pit.
• For use only within an enclosure rated CSA Enclosure 3.
• Connect only to a circuit protected by a Class A ground fault circuit interrupter
or residual current device.
• To ensure continued protection against shock hazard, use only identical
replacement parts when servicing.
• Install a suitably rated suction guard to match the maximum flow rate marked.
WARNING!
• Water temperature in excess of 100°F may be injurious to your health.
• Disconnect the electric power before servicing. Keep access door closed.
ATTENTION! CSA CONFORMITÉ
• Toujours verifier l’efficacite du disjoncteur differentiel avant d’utiliser le bain.
• Lire la notice technique.
• Lorsque l’appareillage est installe dans une fosse, on doit assurer un
drainage adequat.
• Employer uniquement a l’interieur d’une cloture CSA Enclosure 3.
• Connecter uniquement a un circuit protege par un disjoncteur differentiel
de Class A.
• Afin d’assurer une protection permanente contre le danger de shock electrique,
lors de l’entretien employer seulement des pieces de rechange identiques.
• Les prises d’aspiration doivent etre equipees de grilles convenant au debit
maximal indique.
ADVERTISSEMENT!
• Des temperatures de l’eau superieures a 38°C peuvent presenter un danger
pour la sante.
• Deconnecter du circuit d’alimentation electrique avant l’entretien. Garder la
porte fermer.
WARRANTY
For product registration visit: www.waterwayplastics.com.
For Warranty questions or claims please contact point of purchase.

MAIN SCREEN:
The main screen displays current time, water temperature, and status
of the system accessories. The screen below from bottom, left to right
indicates LIGHT ON and JET 1 at low speed.
UP
DOWN
MENU
RETURN
LIGHT
JET 1
12:34 pm
104 ° F
11
3
NEO 1100 CONTROL PANEL
JET 1
12:34 pm
104 ° F
11
NEO 1000 CONTROL PANEL
INSTRUCTIONS APPLY TO BOTH
NEO 1100 & NEO 1000 CONTROL PANEL
ICONS & FUNCTIONS

PRIMING MODE:
When power is ON, the system will enter priming mode with ‘Priming
Mode’ displayed on the panel. In this mode, all devices such as JETS,
BLOWERS or LIGHTS are operable. JETS can be turned on and off to prime
the pump. The System will exit Priming Mode and go to the MAIN display
when the RETURN button is pushed, or after 4 minutes of inactivity.
Priming Mode
Press RETURN to exit
MENU NAVIGATING:
• MENU: use to enter Setting menu and sub-menu screens. For screens with several settable fields (example: DATE-TIME
screen), use MENU to navigate between different fields within the screen.
• UP and DOWN: use to navigate between different options or changing values of a field.
• RETURN: use to confirm the setting and go back to previous screen.
SPA OPERATION:
Turn system accessories ON and OFF by pushing button on the right side of panel (LIGHT, JET 1, BLOWER, JET 2…)
These accessories have timeout defaults from the manufacturer and will turn OFF automatically after the time has
expired. Default Timeout time for LIGHT is 60 minutes; BLOWER is 15 minutes; JET at low speed is 60 minutes; and
JET at high speed is 15 minutes. The User can change these default times in “DEVICE TIMEOUT” settings menu.
SET TEMPERATURE:
To change water Set Temperature, use UP and DOWN buttons to set
the desired temperature. The screen will display “SET TEMP” with
the current set temperature. After 5 seconds without change to the
set temperature, the screen will go back to the MAIN screen with the
current water temperature displayed. Changing the Set Temperature
will turn on a pump so that the controller will be able to get an
accurate water temperature and determine if the water needs to
be heated.
Set Temp
100 ° F
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HEATER:
When starting the heater, a pump turns on and the HEATER START-UP icon will appear.
The Heater will turn on and HEATER icon will appear after 5 minutes

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Rotate View
Special Temp
Heat Mode
Filter Cycles
Date-Time
PANEL TIMEOUT:
If a user is in Settings menu and no button is pushed within 15 seconds, the screen will timeout. The current screen setting
will be lost and the panel will revert back to the MAIN screen. In MAIN screen, if no button is pushed within 60 minutes, all
LED and LCD lights will turn off and the panel will go to sleep. Any button pushed will wake the panel, LED and LCD lights
will turn back on and panel will Poll for water temperature.
ENTER SETTING SCREENS:
Press the MENU button to display a list of setup screens.
Use UP and DOWN to navigate between various setup screens.
Press MENU again to enter a particular setup screen or
press RETURN to go back to MAIN screen.
Rotate View
Special Temp
Heat Mode
Filter Cycles
Date-Time
FILTER CYCLE 1
FILTER CYCLE 2
FILTER CYCLE 3
FILTER CYCLE 4
LIGHT ON
HEATER ON
HEATER START-UP
ENERGY SAVING HEAT MODE
VACATION HEAT MODE
CLEANER CYCLE
POLLING CYCLE
TEMPERATURE LOCK
PANEL LOCK
OZONE ON
JET ON LOW SPEED
JET ON HIGH SPEED
SPECIAL TEMP SELECT
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SELECTION ICONS:
5

SETTINGS EXPLAINED:
• ROTATE VIEW: Rotate the view 180 degrees. The UP and DOWN buttons also swap when rotated. • With ROTATE VIEW highlighted, press
MENU to enter ROTATE VIEW setting. Use UP/DOWN to select desired setting and RETURN to confirm the setting and exit.
• SPECIAL TEMP: To temporarily heat spa to 105°F or 106°F once, and return to previous temperature setting. • With SPECIAL TEMP highlighted,
press MENU to enter SPECIAL TEMP setting. Use UP/DOWN to select the desired setting and RETURN to confirm the setting and exit.
• HEAT MODE: select STANDARD heating mode (polls every Energy Interval) for most users or ENERGY SAVING mode (polls every other
Energy Interval) or VACATION mode (set temp set to 60°F). • With mode highlighted, press MENU to enter setting. Use UP/DOWN to select
the desired setting and RETURN to confirm the setting and exit.
• FILTER CYCLES: set up filter cycle START TIME, DURATION, and DATE for filtering the spa. For FILTER CYCLE 1 and 2, if DURATION is set
to ZERO the system will do a purge cycle at the start time setting. • With FILTER CYCLE highlighted, press MENU to enter FILTER CYCLE 1,
2, 3, or 4. Select a FILTER CYCLE and press MENU again to enter the TIME/DURATION setting screen. In this screen, press MENU to move
between HOURS, MINUTES and DAYS; use UP/DOWN to change the values and RETURN to exit and confirm the setting. FILTER CYCLES 3
& 4 by default are OFF. To set them, enter START TIME, DURATION and enable ALL DAYS or a specific day for both FILTER CYCLES 3 & 4.
• DATE-TIME: set up Date and Time for the spa. • With DATE-TIME highlighted, press MENU to enter the DATE-TIME setting. In this screen,
pressing MENU will move and highlight various fields that can change the setting; UP/DOWN to change the values and RETURN to confirm
the setting and exit.
• DEGREE F/C: displays spa temperature in Celsius or Fahrenheit. This option is only available for 60 Hz countries. Unit automatically
displays Celsius for 50 Hz. • With DEGREE F/C highlighted, press MENU to enter the DEGREE F/C setting. Use UP/ DOWN to select the
desired setting and RETURN to confirm the setting and exit.
• TIME DISPLAY: displays spa time in AM/PM or 24 hour time. • With TIME DISPLAY highlighted, press MENU to enter TIME DISPLAY setting.
Use UP/DOWN to select the desired setting and RETURN to confirm the setting and exit.
• DEVICES TIMEOUT: allows changes to timeout setting for various devices. LIGHT can be set to a maximum of 4 hours; PUMP in high
speed and BLOWER can be set to a maximum of 1 hour; and PUMP in low speed can be set to a maximum of 2 hours. • With DEVICES
TIMEOUT highlighted, press MENU to enter and select various devices setting. Use UP/DOWN to select the desired time setting and
RETURN to confirm the setting and exit.
• PANEL LOCK: provides a choice to select PANEL LOCK for locking all panel buttons except MENU button; use TEMP LOCK to lock
UP/DOWN button for changing set temperature; and MENU LOCK to lock MENU button (push and hold MENU button more than 15
seconds to unlock the Menu). • With PANEL LOCK highlighted, press MENU to enter PANEL LOCK setting. Use UP/DOWN to select the
desired setting and RETURN to confirm the setting and exit.
• NO HEAT TIME: set the time frame for not allowing the heater to turn on. • With NO HEAT TIME highlighted, press MENU to enter the NO
HEAT TIME setting. In this screen, pressing MENU will move and highlight various fields that can change the setting; use UP/DOWN to
change the values and RETURN to confirm the setting and exit.
• SERVICE MODE: only available for Authorized Dealers and Spa Manufacturer.
• DEMO MODE: To demonstrate all device capabilities of the spa. • With DEMO MODE highlighted, press MENU to enter MODE setting. Use
UP/DOWN to select the desired setting and RETURN to confirm the setting and exit.
• GENERAL INFORMATION: Displays general information for the spa. • With GENERAL INFORMATION highlighted, press MENU to enter the
GENERAL INFORMATION menu. Use UP/DOWN to view different pages and information, press RETURN to exit the page. This screen will
indicate which plug should be inserted to correct side connector.
• LANGUAGES: To select various languages for the spa display. • With LANGUAGES highlighted, press MENU to enter and select a specific
language. Use UP/DOWN to select the desired setting and RETURN to confirm the setting and exit.
• SERENITY MODE: Set to turn off all outputs and provide quiet while in the spa. • With SERENITY MODE highlighted, press MENU to enter
and select a specific time. Use UP/DOWN to select the desired time setting. Press MENU again to navigate to EXIT/START. Select the
desired option and RETURN to confirm the setting and exit.
• ENERGY INTERVAL: Only available for Non-Circ systems. • With ENERGY INTERVAL highlighted, press MENU to enter the ENERGY INTERVAL
setting. Use UP/DOWN to select the desired minutes setting and RETURN to confirm the setting and exit.
• SILENT TIME (FUNCTIONS PAUSE): Only available for Non-Circ systems. Set the time frame for no polling during night or other desired
periods. • With SILENT TIME highlighted, press MENU to enter the SILENT TIME setting. In this screen, pressing MENU will move and
highlight various fields that can change the setting; use UP/DOWN to change the values and RETURN to confirm the setting and exit.
• CLEANER CYCLE: Only available for Non-Circ systems. To turn on filtration after using the spa for short cleaning period. • With CLEANER
CYCLE highlighted, press MENU to enter and select a specific duration. Use UP/DOWN to select the desired time setting. Press Menu
again to navigate to Exit/Start. Select the desired option and RETURN to confirm the setting and exit.
• BLUETOOTH: Only available with Bluetooth module in the system. To use the control panel and play music from mobile devices. • With
BLUETOOTH highlighted, press MENU to enter BLUETOOTH menu. In this screen, use UP/DOWN to select an option and MENU will execute
or enter the selected option. Press RETURN to exit BLUETOOTH menu.
• RESET WI-FI: Only available with Wi-Fi module in the system. This is used to reset Wi-Fi module. • With RESET Wi-Fi
highlighted, press MENU to enter. Use UP/DOWN to select the desired setting and RETURN to confirm the setting and exit.
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Insufficient Flow
Press RETURN to clear
Low Flow
Press RETURN to clear
Water Overheat
Press RETURN to clear
Heater Overheat
Press RETURN to clear
Potential Freeze
Press RETURN to clear
Plumbing Error
Press RETURN to clear
ERROR SCREENS:
Error caused when SENSOR 1 and
SENSOR 3 have been plugged in incorrectly.
Swap the SENSOR 1 and SENSOR 3 plug in
controller to correct this problem.
Error caused by no water flow through heater
or no water in heater. Check to be sure there is
enough water flow through heater.
Check to be sure there is enough
water flow through heater.
Wait for water temperature to cool down.
Wait for water temperature to cool down.
Check to be sure there is enough water
flow through heater.
Error caused when SENSOR 1, 2, or 3 detects
low temperature. JET will turn on automatically to
protect plumbing from freezing. JET will shut down
when all 3 SENSORS reach a desired temperature.
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Sensor 1 Fault
Press RETURN to clear
Sensor 2 Fault
Press RETURN to clear
Sensor 2 Fault
Press RETURN to clear
Sensor 3 Fault
Press RETURN to clear
Sensor 3 Fault
Press RETURN to clear
Sensor 1 Fault
Press RETURN to clear
Check SENSOR 1 connection.
Check SENSOR 1 connection
or replace SENSOR 1.
Check SENSOR 2 connection.
Check SENSOR 2 connection
or replace SENSOR 2.
Check SENSOR 3 connection.
Check SENSOR 3 connection
or replace SENSOR 3.
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WIRING DIAGRAM 777-WW00110
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