TROUBLESHOOTING GUIDE
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
Does not flush a. Water supply valve closed. a. Open valve and allow water to fill tank.
b. Supply line blocked. b. Shut off water supply, disconnect supply line, and inspect
all gaskets and washers. Reassemble.
c. Flush valve chain too loose or c. Readjust chain length as required.
disconnected.
d. Stuck float/float rod. d. Adjust to allow free downward movement of float arm.
e. Water control flow rate too e. Follow instructions to increase water control flow rate.
restricted.
Poor or a. Tank water level too low. a. Follow instructions to adjust water level.
sluggish flush b. Bowl water level too low. b. Check that refill tube is connected to water control and
inserted into tank overflow without being kinked or damaged.
c. Supply valve partly closed. c. Open supply valve fully. Be sure that proper supply tube
size is used.
d. Flush valve closes early due to high d. Follow instructions to reduce water control flow rate.
supply pressure.
e. Partially clogged trapway and/or e. Remove obstruction. Consult a plumber if necessary.
drain pipe and/or vent.
f. Supply pressure too low. f. Normal supply pressure must be at least 20 psi.
Toilet leaks a. Poor supply line connection. a. Review Step 9 of installation procedure.
b. Poor bowl to tank/floor connection. b. Review Step 4 through 7 of installation procedure.
Toilet does not a. Tank water level too high. a. Follow instructions to adjust water level.
shut off b. Float rod or float ball depressed by b. Readjust float rod.
tank cover.
c. Flush valve chain too tight, holding c. Readjust chain length as needed.
flush valve open.
d. Float rod interfering with flush valve d. Follow installation instructions to reduce water control flow
closing. rate, which will lift lowest position of float rod without
affecting water level.
e. Flush valve seat and/or flapper worn e. Replace flapper/flush valve assembly, as needed.
or deformed.
f. Sand or debris lodged in water f. Shut off water supply. Consult a plumber, if necessary.
control.
Noisy Flush a. Water control flow rate too restricted. a. Follow instructions to increase water control flow rate.
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WATERWORKS LIMITED LIFETIME MECHANICAL WARRANTY:
WATERWORKS warrants to the initial purchaser all plumbing and accessory products sold by Waterworks, which are installed in a residence
to be used in a residential application, to be free from manufacturing defects in materials and workmanship for as long as the purchaser continues to
own and maintain the residence where the products are initially installed.
FIVE-YEAR FINISH WARRANTY:
WATERWORKS warrants to the purchaser all plumbing and accessory products sold by Waterworks, which are installed in a residence
to be used in a residential application, to be free from manufacturing defects in materials and workmanship for a period of five years from installation
of the products. Waterworks must receive notice of any warranty claim within the five-year warranty period.
REPAIR OR REPLACEMENT:
If within the applicable warranty period the covered products shall be proved to the satisfaction of Waterworks to be defective, Waterworks
will repair or replace such products, at its expense (provided that such repair or replacement shall not include installation costs). Waterworks' obligation
shall be limited to such repair and replacement and shall be conditioned upon Waterworks' receiving notice of any alleged defect within the applicable
warranty period. [Purchaser shall be responsible for all shipping charges for returned products.]
The warranties set forth above shall be extended only to the purchaser and do not apply to any purchaser where the products are used for
commercial applications ad usage. Furthermore, the warranties do not cover installation or any other labor charges and do not apply to:
(i) products which have been repaired, altered or modified in any way by purchaser or any other person other than Waterworks or not using original
Waterworks spare parts, unless previously authorized in writing by Waterworks;
(ii) products which have not been installed, used, maintained or stored in accordance with the instructions provided to the purchaser by Waterworks;
(iii) products which have been used for purposes other than or in a manner contrary to their intended and normal use;
(iv) products which have been damaged as a result of misuse, negligence, freezing, accident or faulty installation or maintenance; and
(v) products damaged by the effects of dirt, salt water air, hard water, limescale, or abrasive or aggressive cleaners. If the normal life span of any
product is shorter than the applicable warranty period, the warranty shall apply only during the period of such shorter life span.
LIMITATIONS ON WARRANTY COVERAGE:
NOTICE OF WARRANTY CLAIMS:
For all warranty claims please call WATERWORKS PRODUCT SUPPORT at 800-927-2120, or write to Waterworks Product Support at
60 Backus Avenue, Danbury, Connecticut 06810.
