We R memory keepers PrintMaker User manual
USER MANUAL
CONTENTS
GET TO KNOW YOUR PRINTMAKER™
CHARGING
INSTALL INK
PAIRING WITH THE APP
YOUR FIRST PRINT
TROUBLESHOOTING
FAQ
Video Instructions available at:
wermemorykeepers.com/printmaker
GET TO KNOW YOUR PRINTMAKER™
COMPATIBLE DEVICES
ACTION BUTTON
This button turns your Printer on and
o. Pressing this button also initiates
a print job. It will light up to
communicate its status.
PRINTER
This is where all the magic happens!
Your Printer smoothly glides to the
right to print your designs.
LOCKING & UNLOCKING
Store your PrintMaker™ in the locked
position when not in use. This preserves
the Printhead and allows the unit to
recharge. Leaving the PrintMaker™ on
paper or an uneven surface for an
extended period of time may cause ink
color mixing or other defects. Simply twist
to lock or unlock.
HOME BASE
This is the base the printer sits in for
storage and for charging the battery.
WIPES
Absorbent wipes fit onto the wiper handle
for blotting and cleaning the Printhead.
WIPER HANDLE
Attach your Wipe around the absorbent
foam for blotting and cleaning the Printhead.
USB PORT & CHARGING CORD
This is where you’ll plug the micro-USB
Charging Cord into the home base.
INK COVER
This cover protects the Print Cartridge
housing and restart button. Sensors tell
the Printer when the cover is removed or
in place.
PRINT CARTRIDGE
LIGHT GUIDE
The PrintMaker™ lights indicate when things are going right or wrong.
Here are common light indicators and their meanings
WHITE LIGHT
POWERED ON
GREEN LIGHT
READY TO
PRINT
AMBER LIGHT
BATTERY
CHARGING
WHITE LIGHT
BATTERY
FULLY
CHARGED
FLASHING WHITE
& YELLOW LIGHT
BATTERY
CHARGING
ISSUE
FLASHING
BLUE LIGHT
PRINTER IS
CONNECTING
TO DEVICE
RED LIGHT
POWERING
OFF OR INK/
INK COVER
MISSING
The Print Cartridge houses the Printhead and
the tri-color ink. The Printhead is where the ink
is distributed when printing. This should be
face down when installed into the Printer.
A “General Compatibility” device is likely to work, perhaps even completely, but may experience some issues or incorrect behavior.
A “Full Compatibility” device should support all functionality for as long as the device continues receiving the latest major releases
of operating systems from Apple or Google. Future versions or updates of PrintMaker™ may contain features which only work in the
latest version of an operating system. In general, users should be using the latest version of the operating system that has been
released for at least 2 months.
FULL COMPATIBILITYDEVICE GENERAL COMPATIBILITY
iPod Touch iOS 14.0+
7th Generation (2019)
iOS 12.0+
6th Generation (2015)
iPad iPad iOS 14.0+
7th Generation (2019) iPad i0S 12.0+
iPhone
iOS 14.0+
7
8
X
11
12
SE 2nd Edition
iOS 12.0+
5S
6
6S
SE 1st Edition
Android Phone Android 10+ Android 10+
Android Tablet Not Available Not Available
Online Not Available
Available. Design everything you need on
the web, save your design, and print from
your mobile device.
FULL VS GENERAL COMPATIBILITY
CHARGING
1 Make sure the PrintMaker™ is in the home
base & locked position.
2 Insert the Charging Cord into the USB port.
3 Connect the Charging Cord to a charging
adapter and plug into a power outlet.
4 When successfully connected the charging
light will shine amber. To full charge allow
60-90 minutes, or until the charging light
shines white.
INSTALL INK
12 Unlock Home Base, and remove printer. 3 Remove Ink Cover from printer.
4 Remove protective film from the
Printhead before installing.
5 Align purple cover on the Print Cartridge
with the purple arrows on the printer. Your
Printhead will be facing the bottom.
67 Slide Print Cartridge in and click into
place. Replace Ink Cover on the printer.
89 Wipe Printhead with Wipe & Wiper
Handle. Return printer to Home Base.
PAIRING WITH THE APP
1 Make sure the PrintMaker™ is turned on
by pressing the Action Button & holding for
3 seconds. Also confirm that your mobile
device Bluetooth is turned on.
23 Open the PrintMaker™ App. Tap on the
printer icon in the top right corner and select
“connect a printer”.
4 Tap “Connect” once it appears next to your
device, then choose the name of your device
from the pop-up list (it may take a few
moments to appear).
1 Your mobile device is listed in the list of compatible devices.
2 Your mobile device bluetooth is turned on.
3 The Printmaker™ is charged and powered on.
4 The PrintMaker™ is not connected to another mobile device.
5 If the problem persists, try reseting the PrintMaker™ by following the steps
under Troubleshooting. Restarting your mobile device may also be necessary.
5 Once connected the printer icon in the
upper right corner of the app will display a
teal check mark.
NOT CONNECTED CONNECTED
TROUBLE CONNECTING?
Please ensure the following for a quick connection.
YOUR FIRST PRINT
10 Glide your device along your printing surface to print your design. Your machine will
chirp at the beginning and end of your print.
7 The PrintMaker™ alignment light will
shine, indicating where your print will start.
89 Press the Action Button. The PrintMaker™
will chirp and shine a green light.
34 Make sure the PrintMaker™ is turned on
and ready to go (Action Button shining
white). Tap SEND TO PRINTER.
56 When the PrintMaker™ receives your
print it will chirp and flash the Action Button.
Remove the PrintMaker™ from Home Base
and place on your printing surface.
1 In the app, tap the CREATE icon in the
bottom right corner to create a design.
2 Once your design is ready tap the PRINT
icon in the bottom right corner. This will
open the print preview menu.
3-4 Press the cirlce button near the purple
arrow. Replace the ink cover and power on
using the Action Button.
12 Make sure your mobile device is
connected to the Internet. Power on the
printer and connect to the app.
3 Manually update by opening the
PrintMaker™ App, tapping on menu >
settings > update firmware.
1 Hold down on the Action Button for thirty
seconds, or until it turns red.
4 The Action Button will shine white, and
you’re ready to go.
1-2 Remove from home base and remove
ink cover from printer.
3-4 Press the cirlce button near the purple
arrow. Replace the ink cover and power on
using the Action Button.
2-3 Release, the light will briefly turn from
red to blue. Within five seconds, press and
release the Action Button again.
45 Select the update from the list, if
available. Follow the on-screen prompts
to complete the update.
TROUBLESHOOTING
FIRMWARE UPDATES
FACTORY RESET
WARRANTY
Find product warranty information on the PrintMaker™ app by tapping the ? icon at the
top of the screen or by visiting wermemorykeepers.com/printmaker.
Updating your firmware can improve connectivity and fix unexpected issues.
To update the printer firmware, your printer must be charged to 50% or higher.
To reset the printer to factory settings:
CONNECTED
RESTARTING YOUR DEVICE
FAQ
What comes with the PrintMaker™ Subscription?
All paid content in the app.
Do I need a PrintMaker™ Subscription to use the App?
No, all the Design Editor features are available for free, as well as a number of collections
in the store to get you started.
How do I access the One Year Free Subscription?
If available, your coupon code can be found at the bottom of the quick guide included
in the box. To sign up for the subscription tap on = menu > store. Here you will have a
section to type in a promo code or purchase.
Can I print from the web app?
Unfortunately we aren’t able to support printing from web browsers. However, anything
you design and save on the web app will be available on the mobile app as long as you
have created and signed into your account on both devices.
How do I access designs and collections saved on another device?
As long as you sign into the same account you will have access to the designs and
collections you have saved.
I can’t get my PrintMaker™ to connect to my mobile device. What can I do?
Before contacting customer service, please ensure the following for a quick connection:
1. Your mobile device is listed in the list of compatible devices.
2. Your mobile device bluetooth is turned on.
3. The PrintMaker™ is charged and powered on.
4. The PrintMaker™ is not connected to another mobile device.
5. Your PrintMaker™ App and Firmware are up to date.
6. If the problem persists, try resetting the PrintMaker™ by following the steps under
Troubleshooting. Restarting your mobile device may also be necessary.
My PrintMaker™ Action Button is shining red and isn’t responding what can I do?
Your Action Button shines red to indicate a problem. Some common causes are low
battery, missing Ink Cartridge, or missing Ink Cover. If none of these are the issue,
reset your device by following the steps under Troubleshooting.
My PrintMaker™ won’t print, what can I do?
Before contacting customer service, please ensure the following:
1. Your mobile device is listed in the list of compatible devices.
2. Your mobile device bluetooth is turned on.
3. The PrintMaker™ is charged and powered on.
4. The PrintMaker™ is not connected to another mobile device.
5. Your PrintMaker™ App and Firmware are up to date.
6. Your ink is installed correctly, and has enough ink to print.
7. If the problem persists, try reseting the PrintMaker™ by following the steps under
Troubleshooting. Restarting your mobile device may also be necessary.
What do I do when ink colors mix together?
Wipe your Printhead with a clean Wipe on the Wiper Handle. If the problem persists you
can clear out the Printhead by printing out the solid color bars available by tapping on
= menu > settings > diagnostics.
What do I do when one ink color is not printing?
It may be that the particular color is out. Based on test printing, your PrintMaker™ Print
Cartridge can print approximately 1,000 inches per color for a total of 3,000 inches.
If you use one color more than the others your ink cartridge will run out of that color
first. Your Print Cartridge can also be dried out. Drying occurs when the PrintMaker™ is
left out of the home base for long periods of time or not stored properly. You can resolve
this issue by printing out the solid color bars available by tapping on = menu > settings >
diagnostics.
What do I do if the Charging Light is flashing?
A flashing Charging Light means there is an issue charging. Double check that your
printer is securely locked in Home Base, and that the Charging Cord is securely
connected to the Home Base, and adapter. Some extension cords or power strips may
aect charging as well. You may need to plug directly into a wall outlet.
How do I prevent a thin white line between repeat prints?
Make sure that your pattern starts and ends where the canvas starts and ends. Any white
space on your canvas will show up when you print.
Do the Undo & Redo Buttons work infinitely?
No, in order to maximize storage space the undo & redo buttons can take you back or
forward 10 steps.
Is printing permanent on fabric?
No, unfortunately we can’t guarantee permanent printing on fabric. We recommend treating
fabric with fixatives such as: Modge Podge® Fabric, Retanye™ Color Fixative or Bubble
Jet Set® to make printing more permanent.
* American Crafts,® We R Memory Keepers,® and PrintMaker™ are not aliated with the owners of Mod Podge®, Retanye™, or Bubble Jet Set®.
Table of contents
