Wellcare WE-167NSHD User manual

Soothing Heating Pad
For neck and shoulder | With weighted edge
Instruction Manual
WE-167NSHD
Beruhigendes Heizkissen
Für Nacken und Schultern |
Mit beschwertem Rand
Gebrauchsanleitung
Verzachtend Verwarmingskussen
Voor nek en schouder |
Met verzwaarde rand
Gebruiksaanwijzing
Coussin Chauant Apaisant
Pour la nuque et les épaules |
Avec bord lesté
Mode d’emploi

2
MODEL: WE-167NSHD
EN Soothing Heating Pad ………………… 03
For neck and shoulder |
With weighted edge
Instruction Manual
DE Beruhigendes Heizkissen ………………… 22
Für Nacken und Schultern |
Mit beschwertem Rand
Gebrauchsanleitung
NL Verzachtend Verwarmingskussen ………………… 43
Voor nek en schouder |
Met verzwaarde rand
Gebruiksaanwijzing
FR Coussin Chauant Apaisant ………………… 64
Pour la nuque et les épaules |
Avec bord lesté
Mode d’emploi
WELLCARE CO., LTD.
16F, No. 738, Jhong Zheng Rd., Jhong He District, New Taipei City 235, Taiwan
Tel. [phone] Fax. [phone]
www.wellcare-global.com
CONTENT
B810.101-N1002

3
Explanation of symbols
Read instructions
Do not use when folded or creased
Do not pierce with needles
Not to be used by very young children
(0-3 years)
Do not dry clean
30°C extra gentle washing program
Do not bleach
Do not tumble dry
Do not iron
EN

4
Thank you for purchasing the Soothing
Heating Pad from Wellcare.
To enjoy the most comfortable
experience and the greatest satisfaction,
please take a few minutes to read this
instruction carefully before using this
product.
IMPORTANT SAFETY INSTRUCTIONS
RETAIN FOR FUTURE USE
KEEP CAREFULLY IN CASE IT IS NEEDED!
This heating pad is designed to be used for many
years if it is properly used. Read the instruction
carefully to prevent damage or danger caused
by incorrect use. Keep this instruction manual at
an easy-to-access location so you can refer back
when necessary.
If you let somebody else use this product, please
pass on this instruction manual as well and make
sure the user has read it before using.
EN

5
EN
6 1
3 4 5
A
B
C
2
78
9

6
4D DWF® Technology (please see fig. C)
This product utilizes WELLCARE’s recent and the most innovative
technology – 4D DWF®. While this technology pioneers in the flexible
heating industry, its production process is also the state of the art.
Our physical living environment consists of three dimensions, width,
length, and depth; hence, the term “3D”. As Wellcare introduces to you
the 4D DWF® technology, the “temperature” brought to you by dynamic
flow of warmth is the definition of the fourth dimension. 4D DWF®
employs concepts of breathing system which creates full-body heat
circulation for heat to disperse evenly, thoroughly, and quickly. The heat
is generated by heating elements, builds up and gathers around several
hundred uniquely designed circular holes. Through these holes, the heat
flows bi-directionally to create a gentle heat flow and the thermal energy
can flow rapidly to warm up human bodies.
There are many benefits of this innovative technology :
• Better breathability
• Rapid heating
• Higher temperature
• Uniquely designed holes to provide 360° warmth circulation
• Greater heat distributing area
• Eective heat transmission
• Strands of warmth flow retain air moisture
• Warmth kept at a constant temperature
• Energy saving
EN

7
BBC (BEST BED CLIMATE) DESIGN
What is BBC Design?
Many factors that can impact one’s sleeping quality, temperature is
one of them. There are more and more people consider that the right
temperature on the bed could lead to an ideal sleep. With that being said,
if we can create a comfortable and suitable environment, in other words,
the Best Bed Climate, then, it is more likely for us to fall asleep easier and
improve our sleep quality.
BBC (Best Bed Climate) design is originated from the elements of 4D
DWF (Dynamic Warmth Flow), breath, warmth, and nature. When the
product is switched on, cold and warm air circulates in and out each 4D
DWF circular hole, soothing warmth flow and better breathability are
created for people to have their optimal bed climate and enjoy a restful
sleep. Warmth is delivered to people’s body as natural as breathing air.
BBC Design Application
The timer function in all Wellcare electric heating products is with BBC
design, which is a function of automatic switch-o in 90 minutes, 2 hours
or 8 hours. With Wellcare’s natural prescription, you can enjoy every
sleep with healthy and rejuvenating energy especially for the busy you.
PATCHWORK DESIGN
Wellcare patchwork design, it symbolizes a connection between the past
and present, tradition and modern, heritage and innovation; and delivers
comfortable warmth in each exquisite stitch. Unwind and recharge amidst
life’s chaos. Embrace tranquility for a happier journey ahead.
EN

8
The appliance is not intended for medical use in
hospitals.
• Please read carefully and follow the instructions.
• Examine the appliance frequently for signs of
wear or damage. If there are such signs or if
the appliance has been misused or does not
work, return it to the supplier before switching
it on again.
• Do not use this appliance if there is visible
damage.
• Use the appliance only as described in this
instruction manual.
• Before connecting the device to the power
supply, please ensure that the supply voltage
stated on the rating plate is compatible with
your mains supply.
• The appliance must not be used when folded
or crumpled.
• Do not use the appliance for persons who
cannot move without help, small children,
persons who cannot feel heat, or animals.
Persons who can feel heat to some extent may
only use the appliance with supervision.
• This appliance must not be used by persons
insensitive to heat and other very vulnerable
persons who are unable to react to overheating.
• If the mains cable of the product is damaged,
it must be replaced by the manufacturer, its
customer service department or qualified
persons to prevent hazards.
• Do not treat this product as a sheet or tuck
it in the mattress.
EN

9
• Do not pierce the appliance with needles, safty
pins or other sharp objects.
• Do not tug, twist or make sharp bends to the
cables.
• Do not carry or unplug the appliance by pulling
its mains cable.
• Do not expose the controller or the mains cable
to moisture or liquids.
• Do not use this appliance when it is damp or
wet and only use it in dry environments.
• Do not sit on the heating pad.
• Avoid sharp bending or bundling of the heating
pad.
• The cable and control unit of the appliance can
give rise to risks of entanglement, strangulation,
tripping or treading if not correctly arranged.
The user shall make sure that excess ties and
electric cords shall be arranged in a safe way.
• While the heating pad is switched on,
- Do not place any large or heavy objects on it
such as suitcases, etc.
- Do not place any sources of heat on it such as
hot water bottles, heating pads or suchlike.
- Due to the components in the controller will
make it slightly warm, never let the controller
to be covered or placed on the heating pad,
pillows and the like or lie on the electric
mattress heater.
• Do not fold the heating pad when it is hot.
• This appliance is only designed to warm up the
human body. Do not use it on pets or other
EN

10
animals.
• Caution! Never fall asleep while the appliance is
in operation.
• When the appliance will be used for an
extended period (falling asleep), the
temperature setting should be adjusted to the
lowest level (setting 1) for continuous use to
avoid overheating on the same body part,
which may lead to burns to the skin.
• Prolonged use can cause burns to the skin.
• Children should be supervised to ensure that
they do not play with this appliance.
• Children below the age of three (0~3) are not
allowed to use this device due to their inability
to react to overheating.
• This device may not be used by young children
over the age of three (3) unless the control
unit has been pre-set by a parent or guardian
and unless the child has been adequately
instructed on how to operate the control unit
safely.
• The appliance can be used by children older
than 3 years and younger than 8 years under
supervision and with the control always set to
minimum temperature value.
• This appliance may be used by children over the
age of eight (8), and persons with reduced
physical, sensory or mental capabilities or
lack of experience or knowledge if they have
been supervised or instructed concerning use
of the appliance in a safe way and understand
the hazards involved.
EN

11
• Cleaning and user maintenance shall not be
made by children without supervision.
• If you have any concerns about health issues,
please consult with your doctor before using
the appliance.
• Do not use the heating pad on parts of the
body that are swollen, injured or inflamed.
• If you experience any pain or discomfort while
using the unit, stop using it immediately.
• If you use a pacemaker, please consult your
doctor and the manufacturer of the pacemaker
before using this product due to the EMF
(electromagnetic fields) emanated from this
electric product may interfere with functions of
your pacemaker under certain circumstances.
• When the heating pad is not in use :
- Set the slide switch on the controller to
setting “0” (OFF)
- The plug should be removed from the wall
socket and the heating pad should be
stored in a dry place, without additional
weight on it.
- The plug-in connector should be removed
from the heating pad to avoid damages
caused by twist or bend of the cable.
• When the product will not be used for a period
of time, we recommend that you store it the
original packaging.
- Allow it to cool down before folding and the
storage.
- Do not crease the heating pad by placing
items on top of it during storage.
EN

12
- Store it in a dry place away from any liquids
or sources of heat.
• This heating pad must be used with the type of
the controller that is marked on the rating label
only.
THE WEIGHTED EDGE DESIGN
Wellcare fills the complete round-shaped bag and
sews it along the large edge of the heating pad,
increasing the product’s weight and making it
conform to dierent parts of your body, such as
your shoulders, back, and other areas, for a more
comfortable experience. The plastic pellets are
used to be completely enclosed with double-layer
stitching, ensuring comfortable and reliable usage.
• Before using the heating pad, please inspect it
for tears or loose stitches to prevent any potential
leakage of plastic beads.
• After using the heating pad, remember to
recheck the product and store it in a location
inaccessible to children or pets.
• If the plastic beads leaks from the product :
- Clean up spilled beads immediately. Pack them
in a sealed bag and dispose in regular garbage.
- If you try to fix the loose stitches, please be
careful not to pierce the heating wires
embedded in the product. The product can no
longer be used if you accidentally pierce the
heating wires.
- After you fix all loose stitches, check again to
ensure no more plastic beads will leak before
using it again.
- Plastic beads are hazardous to children or
EN

13
pets if they accidentally swallow them. If
it happens, please seek professional medical
assistance immediately.
ITEMS INCLUDED IN THE PACKAGE
1 Heating Pad
1 Controller with Cable and Plug-in Connector
1 Instruction Manual
1 Service Instruction
1 Membership Card
DESCRIPTION OF THE DEVICE AND
CONTROLLER (please see fig.A)
1. Mains cable with plug
2. Controller
3. APS (Active Protection System) with 3-colored
LED display (on both sides)
4. Slide switch for ON, OFF and temperature
settings (1, 2, 3, 4)
5. Type of the controller
6. Detachable plug-in connector
7. Connection box
8. Heating pad
9. Plastic beads filled edges for a weighted eect
EN

14
PREPARING FOR USE
(please see fig.A, B)
The heating pad is designed especially for the neck
and shoulder, oering a warm snugness to remove
stiness and tension.
1. Only the upper dark gray collar
area with stripes can be folded.
Please make sure the other area
of the heating pad (8) is without
any folds, creases, or ruck-up
while being used or stored.
2. Join the detachable plug-in
connector (6) to the connection
box (7) (please see fig. B). This heating pad
features a safety plug design, which prevents
incorrect insertion into concealed connection
box (7). Please ensure the side marked with an
“arrow” is facing upwards and insert it parallel
into the connection box (7) inside the blanket
bag (left image). It will not fit if the side marked
with “C” faces upwards (right image).
3. Make sure the controller (2) is not covered by
the sheet, pillow or any objects.
4. Plug the mains cable (1) to the wall socket.
EN
Foldable area

15
5. To enjoy instant warmth, please put the 4D
DWF circular holes side on your body.
6. Unplug the appliance from the wall socket
when it is no longer in use
SWITCHING ON
Before each time you use the heating pad, please
make sure it is not bundled, folded or creased
before it is switched on.
Connect the heating pad only to 230 VAC. Switch
it on by using the hand-operated slide switch (4)
and there will be 3 times of beep sound (beep–
beep–beep) to ensure the product has been
operated correctly.
The warm-up time for this heating pad is 7 - 10
minutes approximately. In order to warm up the
appliance faster, it is recommended to initially
set the heating pad at the highest temperature
setting.
Temperature settings :
4
= maximum warmth
2-3 = moderate warmth
1
= minimum warmth
0
= OFF
EN

16
APS (Active Protection System) – 3-Color LED
This appliance is equipped with APS (Active
Protection System) (3) technology which detects
errors on the operation or component failures. By
the 3-color LEDs (3) which can be seen from both
sides of the controller (2) and the beep sound, APS
can help you to operate the product easily and
safely.
• Green – Your heating pad has reached the
desired temperature level
• Orange – Your heating pad is heating up to
reach the desired temperature level
Due to the temperature variation in dierent
environments (room, bed, etc.), APS LED may
change between green and orange colors within
seconds which indicates continuous heating when
the product is in use. Under this circumstance,
please note the product is functioning properly and
normally.
• Red light and Beep Sound – Possible
malfunction or overheating, switch o the
appliance immediately.
In the following situations, the red light and beep
sound will come on to indicate warning :
• When the power is on but detachable plug-in
connector (6) is not connected properly : there
will be beep sound every second with the red
light on. Please connect the detachable plug-
in connector (6) to the connection box (7) and
switch on the controller again.
• When the critical components are damaged :
EN

17
there will be continuous beep sound with the
red light on. Please disconnect the mains cable
from wall outlet immediately.
• When the heating wires or other components
are broken and the device cannot work
anymore : there will be beep sound every
second with the red light on.
• When the heating pad (8) is folded or covered
by objects, such as pillows and blankets, which
cause an overheating concern, the device will
beep every 2 seconds with the red light on.
Please switch the heating pad o and make
sure the pad is flat and/or remove the objects
that are on top of the pad. You may switch the
heating pad back on again after the pad cools
down.
The warnings mentioned above cannot cover
all defective situations as the damages on some
components will not lead to red light or beep
sound.
EN

18
TURBO HEATING
The product is with a turbo heating function for user
to feel warmth within 7-10 minutes after it is switched
on.
TIMER FUNCTION
Now you can enjoy the pleasant warmth. The product
will be switched o automatically after about 90
minutes. In order to put the product into operation
again, you must set the slide switch to setting ‘0’
first. After about 5 seconds, you can switch it on again.
CAUTION
Do not use the appliance when it is folded, creased, tucked in or drawn
together or it may lead to overheating or shutdown.
The electronic components inside the controller may cause the controller
slightly warm when the product is in use. Therefore, the controller must
not be covered or placed on top of any heating sources when it is in
operation.
You should not gauge the product’s temperature by hands because the
skin on your body is more sensitive than hands. The temperature may feel
lukewarm by hand but could be unpleasantly hot to your body.
The repairs to the product may only be undertaken by qualified persons
by using original replacement parts. Repairs carried out by unqualified
persons may cause substantial risk to the user.
EN
T

19
CLEANING AND CARE
This heating pad (8) is machine washable.
• Before cleaning the heating pad (8), always unplug
the product from the wall socket first. Let the
heating pad cool down.
• Disconnect the plug-in connector (6) from the
connection box (7). Then put the cable and the controller
(2) to a dry place where will not contact with water or other liquids.
• To clean the controller (2), use a dry, lint-free cloth. Do not use any
chemical or abrasive cleaning detergents.
• Please note that the heating pad should not be dry-cleaned, wrung
out, machine-dried, pressed or ironed or bleached.
• Small marks on the heating pad can be removed with a damp cloth.
• Before washing the heating pad, inspect it for tears or loose stitches. If
you discover any damage, refrain from washing and promptly fix the
loose stitches.
• Set washing machine to a gentle washing cycle at 30°C, the heating
pad should only be washed together with other textiles. Use a mild
washing detergent for delicate fabrics and dose it according to the
manufacturer’s instructions.
• Always use a laundry bag for better protection of the holes and fabric.
• To better protect the connection box and 4D DWF circular holes,
please refer to the below demonstration showing the best way to fold
the heating pad before putting it in the laundry bag.
• For dark color products, always wash separately.
• After washing, reshape the heating pad (8) to its original dimensions
while it is still damp, and lay the heating pad flat on a moisture-
absorbent towel, mat or clothes horse to dry it.
• Do not use pegs or similar items to attach the heating pad to the
clothes horse, they may damage the heating pad.
• Please note that excessive washing will wear out the heating pad. For
this reason, the heating pad should only be washed a maximum of 10
EN
12
34

20
DISPOSAL
This appliance must not be disposed together with
domestic waste but at a suitable local collection or
recycling point. Please dispose of the appliance in
accordance with Directive on Waste Electrical and
Electronic Equipment (WEEE). If there is any
question, please contact the municipal authority
for more information about disposal in your area.
WARRANTY
Please note Wellcare provides two-year limited warranty for this
product. Wellcare warrants that this product will be free from defects in
materials and workmanship for a period of two years beginning on the
date of purchase.
During the two-year period beginning on the date of purchase,
Wellcare will replace defective products covered under this limited
warranty. Please note a clear copy of the purchase receipt for the
product is required. To request limited warranty service, please return
the defective product to the store where you purchased it with the
clear copy of purchase receipt within the limited warranty period. The
replacement product will assume the remaining limited warranty of the
original product.
times throughout its entire life.
• Only use the heating pad when it is complete dry.
• Never switch on the product to dry it.
• For additional information on the heating pad storage and dealing
with breakage, please see the “THE WEIGHTED EDGE DESIGN”
section.
STORAGE
If the heating pad will not be used for a long time, we highly recommend :
• Remove the plug-in connector from the connection box.
• Always let the appliance to cool down first before folding and
storing it.
• Store it in the original packaging and put it in a dry place.
• Do not put any object on the top of the appliance.
EN