WARRANTY EXCLUSIONS
THE FOLLOWING WILL NOT BE COVERED UNDER WARRANTY.
•Any product which has not been installed, cleaned, maintained,
or used in accordance with the directions published in the appropriate
installation sheet and/or owner’s manual as well as national and local
codes, including incorrect gas or electrical connection. Wells is not liable
for any unit which has been mishandled, abused, misapplied, subjected
to chlorides, harsh chemicals, or caustic cleaners, damaged from
exposure to hard water, modified by unauthorized personnel, damaged
by flood, fire, or other acts of nature [or God], or which have an altered
or missing serial number.
•Installation, labor, and job checkouts, calibration of heat controls, air
and gas burner/bypass/pilot adjustments, gas or electrical system
checks, voltage and phase conversions, cleaning of equipment,
or seasoning of griddle surface.
•Replacement of fuses or resetting of circuit breakers, safety controls,
or reset buttons.
•Replacement of broken or damaged glass components, quartz heating
elements, and light bulbs.
•Labor charges for all removable parts in gas charbroilers and hotplates,
including but not limited to burners, grates, and radiants.
•Any labor charges incurred by delays, waiting time, or operating
restrictions that hinder a service technician’s ability to perform service.
•Parts that fail or are damaged due to normal wear or labor for
replacement of Items that can easily be replaced during a daily cleaning
routine. such as but not limited to silicone belts, PTFE non-stick sheets,
knobs, control labels, bulbs, fuses, quartz heating elements, baskets,
racks, and grease drawers.
•Components that should be replaced when damaged or worn, but have
been field-repaired instead [eg. field-welded fry pots].
•Any loss of business or profits.
ADDITIONAL WARRANTIES
Specialty/chain specific versions may also have additional and/or
extended warranties.
LIMITED EQUIPMENT WARRANTY
Wells Manufacturing warranties new products to be free from defects
in material and/or workmanship for a period of one [1] year from the
date of original installation, except as noted below. Defects that occur
as a result of normal use, within the time period and limitations defined
in this warranty, will at Wells’ discretion have the parts replaced or
repaired by Wells or a Wells-authorized service agency.
THIS WARRANTY IS SUBJECT TO ALL LISTED CONDITIONS.
Repairs performed under this warranty are to be performed by a Wells-
authorized service agency. Wells will not be responsible for charges
incurred or service performed by non-authorized repair agencies.
In all cases, the nearest Wells-authorized service agency must be used.
Wells will be responsible for normal labor charges incurred in the repair
or replacement of a warrantied product within 50 miles (80.5 km) of
an authorized service agency. Time and expense charges for anything
beyond that distance will be the responsibility of the owner. All labor
will need to be performed during regular service hours. Any overtime
premium will be charged to the owner. For all shipments outside the
U.S.A. and Canada, please see the International Warranty for specific
details.
It is the responsibility of the owner to inspect and report any shipping
damage claims, hidden or otherwise, promptly following delivery.
No mileage or travel charges will be honored on any equipment that is
deemed portable. In general, equipment with a cord and plug weighing
less than 50 lb. (22.7 kg) is considered portable and should be taken or
shipped to the closest authorized service agency, transportation prepaid
.
CONTACT
Should you require any assistance regarding the operation or
maintenance of any Wells equipment; write, phone, fax or email
our service department. In all correspondence mention the
model number and the serial number of your unit, as well as
the voltage or type of gas you are using.
Business hours are 8:00 a.m. to 4:30 p.m. Central Standard Time
Telephone 314.678.6314
Fax 314.781.2714
Email customerservice@star-mfg.com
www.wells-mfg.com
PRODUCTS PARTS LABOR
universal ventless hoods 2 years 1 year
canopy hoods 2 years 1 year
“Cook’n Hold” equipment [HW10,
HWSMP, LLSC7, LLSC7WA, LLSC11,
and LLSC11WA]
2 years 1 year
cast iron grates, burners, and burner
shields 1 year
original Wells parts sold to repair
Wells equipment 90 days
Service First 1 year
The foregoing warranty is in lieu of any and all other warranties expressed or implied and constitutes the entire warranty. 2M-Z22393 • Rev A • 02.2018
