WELLSYSTEM RELAX PLUS User manual

1020143-00 1/ en / 0 .2022
Operating instructions
Translation of the original operating instructions
wellsystem
RELAX
wellsystem PLUS
Dry water massage unit

Legal notice
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Legal notice
Manufacturer: JK-Products GmbH
Köhlershohner Straße 60
53578 Windhagen
GERMANY
Tel.: [phone] / 818-140
Fax: [phone] / 818-166
Customer service /
Technical service
(Spare part orders for
components):
JK-International GmbH,
Division JK-Global Service
Köhlershohner Straße 60
53578 Windhagen
GERMANY
Tel.: [phone] / 818-863
Fax: [phone] / 818-205
E-Mail:[e-mail]
Spare part orders for
consumables: JK-International GmbH
Köhlershohner Straße 60
53578 Windhagen
GERMANY
Tel.: [phone] / 818-257
Fax: [phone] / 818-254
E-Mail:[e-mail]
DANGER!
Failure to observe these operatinginstructions:
• can resultin serious injury and death,
• can resultin damage to the unitand the environment.
– Read theseinstructions carefully before putting this unit
into operation.
–Please observe theinstructionsand the code ofcon-
duct required tooperate the unit safely.
–Please maketheoperating instructions and additional
information from the manufacturer available to the per-
sonnel attheir workplace.
Copyright
The copyrightremains with JK-Holding GmbH.
The contentsmay not be partially or completely duplicated, distributed or
utilized for competitionpurposes without authorisation or disclosed toother
parties.
The rightto make technical changes in regard to the figures and information
contained in this instruction manual is reserved!

Table of contents
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Table of contents
1Safety instructions and warnings..................................................5
1.1 General................................................................................................5
1.1.1 Definitions............................................................................................5
1.1.2 Symbol explanation.............................................................................6
1.1.3 Symbols on the unit ............................................................................7
1.2 Intended use........................................................................................8
1.3 Foreseeable misuse............................................................................8
1.4 Safety information for the dry water massage system......................9
1.5 Safety instructions and warnings .....................................................10
1.5.1 Operator's obligations.......................................................................10
1.5.2 Personnel training.............................................................................10
1.5.3 Scope of delivery...............................................................................10
1.5.4 Transport, assembly and setup........................................................11
1.5.5 Commissioning..................................................................................14
1.5.6 Operation and maintenance.............................................................14
1.5.7 Decommissioning..............................................................................15
1.5.8 Storage..............................................................................................15
1.5.9 Disposal.............................................................................................15
1.5.10 Directives...........................................................................................16
1.5.11 Export.................................................................................................16
1.5.12 Technical modifications ....................................................................16
1.6 Signs and stickers on the unit ..........................................................17
1.7 Warranty............................................................................................20
1.8 Warranty and liability exclusions......................................................20
2Description.......................................................................................21
2.1 Scope of delivery...............................................................................21
2.1.1 Optional .............................................................................................21
2.2 Unit description..................................................................................21
2.3 Accessories (optional) ......................................................................22
2.4 Functional description.......................................................................22
2.4.1 Massage areas and massage types................................................23
3Operation..........................................................................................25
3.1 Application tips..................................................................................25
3.1.1 Safety instructions.............................................................................25
3.2 Operating overview...........................................................................26
3.3 Starting a massage...........................................................................27
3.3.1 Using a chip card to start..................................................................28
3.3.2 Using a coin unit to start...................................................................28
3.4 Ending a massage............................................................................29
3.4.1 Interrupting the massage..................................................................29
3.4.2 Terminating the massage before the time has expired..................29

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3.5 Service card......................................................................................29
3.6 Default massage program................................................................30
3.6.1 Selecting a massage program.........................................................30
3.7 Loading a chip card ..........................................................................31
3.8 Configuring the settings....................................................................32
3.8.1 Basic settings....................................................................................32
3.8.2 Variable settings ...............................................................................34
4Cleaning and maintenance............................................................36
4.1 Safety instructions for maintenance.................................................36
4.2 Faults.................................................................................................37
4.3 Cleaning and disinfection.................................................................38
4.3.1 Disinfection........................................................................................38
4.3.2 Cleaning the surfaces.......................................................................39
4.4 Maintenanceperformed by theCustomer Service department.....40
4.5 Maintenance performed by the operator.........................................42
4.5.1 Daily visual inspection......................................................................42
4.5.2 Venting...............................................................................................42
4.6 Routine checks..................................................................................42
5Technical data.................................................................................43
5.1 Power, connection rating and weight...............................................43
5.2 Water and cooling conditions...........................................................43
5.3 Dimensions........................................................................................44
6Presettings.......................................................................................45
6.1 Expanding the chip card functions...................................................46
7Index .................................................................................................49

Safety instructions and warnings
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1 Safety instructions and warnings
To ensure safeoperation of the unit, it isnecessary to read the followingsafe-
ty instructions and warnings carefully and comply with them.
The safetyinstructions summarized here are repeatedin the corresponding
chapters, where necessary.
1.1 General
1.1.1 Definitions
Operator
Person who provides dry water massage units ona commercialbasis. The
operator is responsiblefor the orderly operationof the unit as well as compli-
ance with the maintenance intervals.
User/patient
Person who uses thedry water massage unitat a commercial location.
Personnel
People who are responsiblefor the operation, cleaningand general mainte-
nance work and whoinstruct the users in the operation of the units.
Electrician
A person with suitable professional training,knowledge, experience and
knowledgeof the applicable regulations which enable them to identify and
avoid thedangers whichcan arise fromworking with electricity.
Authorized, trained and qualified personnel
Qualifiedstaff from an external company who have been trained and author-
ized by the manufacturer to undertakeassembly and maintenance work on
specific equipment.
Dry water massage unit
In theseoperating instructions the dry water massage unit is referred to inthe
short form 'unit'.

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1.1.2 Symbol explanation
The following types of safety notices are employed in these operating instruc-
tions:
DANGER!
Type and source of hazard
This safety notice indicates theexistenceof a direct danger
tobody and life.
DANGER!
Type and source of hazard
This safety notice warns ofdangers to bodyand life which
are caused by electricity.
WARNING!
Type and source of hazard
This safety notice warns of machine,material or environ-
mentaldamage.
NOTE:
This symboldoes not identify any safetynotices, but pro-
vides additional informationto better understand the pro-
cesses.

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1.1.3 Symbols on the unit
The following symbols are displayedon the unit or on the packaging:
Manufacturer, productionyear and month
Read and comply with the manufacturer’s documentation
Electric unit label (do not dispose of via householdrefuse)
ESD-sensitive components
Stack amaximum of 2units
Maximum transportweight
This way up
Only place loads on theedge
Protect againstwetness andmoisture
Temperature limits
Recyclablematerial

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1.2 Intended use
This unitis used to applya dry water massage to one adult using thepro-
grammes described inthese operatinginstructions. More detailedinformation
can also befound on pages22 and 25.
Infantsand small children up to age 7may not utilize this unit.
Children andadolescents from 8 up to and including 17 years of age are only
allowedto use this unit inagreement with a parentor guardian or after con-
sultinga doctor.
The unithas been designed for privateand commercial use.
The unit mayonly be operated by trained specialist personnel.Patients may
notoperate the unit.
The unit maynot be used by peoplewith reduced physical, sensory or mental
capabilities or who have insufficient experience and/or knowledge without
supervision.An assistantresponsible for overallsafety must be trained bythe
operating personnel to ensure that the unit is usedcorrectly and safely. If
there is anydoubt, use of theunit by these people is prohibited!
A water cooling system must be connected to the unit if it is to be used for
more than 1hour per day at maximum pressure. The pressure hoses must
not be removed.Please contact the customer service departmentwithout fail
before putting the unitinto operation - seepage 2.
The unit mayonly be operatedwith the pressure hose included inthe scope
ofdelivery.
Any other use shallbe considered improper.The manufacturer cannot be
held liable for damage or injuriesresulting from this.The operator bears the
sole risk for this.
Proper use also includescompliance with the manufacturer’s instructions and
its operating and maintenanceconditions.The unit may only be operated,
maintained and repaired by trained professionals familiar with this unit and
who have beeninformed of the dangers involved.
1.3 Foreseeable misuse
The following uses of the unit are explicitly prohibited:
The unit maynotbe usedby more thanone patient at the same time.
Peoplewith a body weightof more than 210 kg may not use the unit.
The unit mayonly be put into operation ifthe well has been filled with the
specified amount of water.
The unit maynot be connected to thepower supply during filling!
The unit mayno longer be moved once the well hasbeen filled!
Units without a cooling system connectionmay only be used for amaxi-
mum of 1hour per day at maximum pressure.

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1.4 Safety information for the dry water
massage system
The following people are not allowed to use the equipment:
Persons with:
Fresh wounds
Acuteinflammations
Infections
Suspected phlebitis and thrombosis (danger of embolism)
Severely painfulmuscle stiffnesswith additionalmyogelosis (only target-
ed,regulated and local procedures with local techniques)
The stateafter operations have been carried outon the vertebrae atthe
point in time when sufficient posture andmobility stability still cannot be
expected, i.e. in general the initial application isonly possible after 8
weeks atthe earliest
The stateafter vertebral fractures, againinitial application is only possible
after 8 weeks at the earliest
Acute disease patterns, especially with radicular symptoms, in whichhigh
tensioningof the posture muscles is actually desirable
Painfulvertebrae blockages with reactive muscle stiffness
Vertebral disorderswith increased inflammation parameters (spondylitis,
rheumatic spondylarthritis)
Acuteexacerbation ofchronic symptoms
Bechterew's disease (inflammatory condition of the bone joints)
High-grade scoliosis
The stateafter hip joint and knee-jointendoprosthetic surgery 6weeks
post-op
Neurologicaldisorders with motor and sensory defects
Haematoma in areas to be treated
Chronic polyarthritis (chronic joint inflammation)
Functionalvertebrae defects in patients with (medication-based) coagula-
tion disorders

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1.5 Safety instructions and warnings
1.5.1 Operator's obligations
As the operator you are responsiblefor providing clear operating,cleaning
and maintenance instructions and ensuring the intended use and theproper
operation ofthe unit by means of training andinstruction for the personnel.
Your operating instructions must enable thesafeuse and safe operationof
the unit andtake into account the characteristics and expertise of your com-
pany and also the national work safety andenvironmental protectionregula-
tions (withinthe European Union, the EUdirective 89/391/EEC).
1.5.2 Personnel training
As the operator you are obligedto train your personnel andinstruct themin
theestablished legaland accident prevention regulations. Ensure thatyour
staffhave understood and observe these operation instructions.This applies,
in particular to the
Information in 'Intended use' and 'Foreseeable misuse'
Safety notes in chapter 'Safety information for the dry water massage
system' and chapter 'Operation'
Operating instructions
Cleaning,disinfection and maintenance instructions
–Please makethe instructionsand additional information from the manu-
facturer available to the personnelat their workplace.
– Regularly check your personnel's safety consciousness and awareness
ofthe risks, taking into account your operating instructions.
– You must ensure that the cleaningand disinfection intervals are complied
with, in particular cleaningand disinfectionafter every session.
– You must ensure that your staff provide your customers with appropriate
advice, inparticular regarding the types ofapplication, possible risks and
theoperation of theunit.
–Do notallow children to play with the unit. Cleaning and user mainte-
nance tasks mustnot be carried outby children.
1.5.3 Scope of delivery
Information regarding the scope of delivery is contained in the 'Description'
chapter onpage 21.

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1.5.4 Transport, assembly and setup
The unit maynotbe installed on the pallet!

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The unit isdelivered by a specialist company and assembled and set upby
the manufacturer's own service personnel or by anauthorized service com-
pany.
As the operator you are responsiblefor abidingby the electrical regulations
applicableat the installation site as wellas adheringto the stipulated water
pressure and thepermitted coolant temperature,see 'Setup location'.
Assembly
DANGER!
Personal danger dueto electric shock or burns!
– The assembly andelectrical connection must comply
with the national regulations.
– The on-site electrical installation mustbe fitted with an
easily accessible all-pole isolatingdevice (master
switch), complying with overvoltage category III. This
means thateach pole must havea contact opening
width complying with the conditions of overvoltage cat-
egory III for full isolation in accordance with IEC60447.
– Assembly,installation,
upgrading or servicing ofthe unit
may onlybe carried out bypersonnel specially trained
and authorised by JK-Global Service.
Information regarding the disassembly and assemblyof the unit is available in
the separateassembly instructions. These assembly instructions are intended
solely for use by the manufacturer's service personnel or by qualified special-
ists authorized by the manufacturer.

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Setup location
WARNING!
Overheating from inadequate cooling!
The unit might be damaged!
–Maintain the minimum distances fromthe walls! Dimen-
sions are given onpage 44.
–Do notchange, obstruct or block the air inflow and
outflow to theunit or make any unauthorized changes
tothe unit.
Salty air! Contaminated air!
Unit maybe damaged due tocorrosion of the housingand
ofelectric components.
– Where possible, do notset up theunitat a swimming
pool.
– Do notoperate the unit in locations with aggressive
ambientconditions (for example, with air containing
chlorine,in an oxygen enriched environment).
Damage to unit possible!
Where there are great differences in temperature between
thetransport route and the installation site theunit may not
be put intooperation immediatelyafter being set up.
–Waitat least 2 hours before connectingthe unit to the
power supply.
Environmental conditions
Optimum ambient temperature: Between +15 °C and +32 °C
Storage and transporttemperature:
Storage temperature: Between -15 °C and +60 °C (the well, pump and
the hoses mustnot contain any water)
Relative humidity and air pressure for transport, storageand operation:
Relative humidity: Between 30 % and75 %
Air pressure: Between 794hPa and 1060 hPa
Water and coolingconditions
Permissible water pressure (water inlet):0.8 MPa (8 bar)
Maximum coolant temperature: 16°C
The unit isnot tobe usedoutdoors.
The unit isnot suitable for operationin mobile facilities (ships,buses, trains or
oil platform). The unithas to be adapted in order to guaranteetrouble-free
operation when usedin mobile facilities.
Adaptation of the unit is required for operating altitudes greater than 2000m
above sea level in order toguarantee trouble-free operation.
Please contactthe Customer service department without fail before putting
theunit into operation- see page 2.

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1.5.5 Commissioning
Initialcommissioning will beundertaken by the manufacturer's own service
personnel or by an authorized service company.The unitwill be handed over
ready for use.
If the unithas not been used for a longer period oftime then it must first be
inspected byour customer service staff or by another authorized company
before being putback into operation again.
The unit isonly to be used ifit is working correctly!
None of thesafety devices (e.g.switch) or safety warnings are to be removed
or deactivatedas this would impair the safe operation of the unit!
The unit mayonly be put into operation ifthe well has been filled with the
specified amount of water.
The unit maynot be connected to thepower supply during filling!
The unit mayno longer be moved once the well hasbeen filled!
A water cooling system must be connected to the unit if it is to be used for
more than 1hour per day at maximum pressure. The pressure hoses must
not be removed.Please contact the customer service departmentwithout fail
before putting the unitinto operation - seepage 2.
The unit mayonly be operatedwith the pressure hose included inthe scope
ofdelivery.
A water shut-off valve must be used.
Highfrequency mobile communication systems can interfere with the way the
unitfunctions.
Heat therapy devices (microwave therapy devices, etc.) installed in the vicinity
may leadto electromagnetic interference. Contact our customer service de-
partmentif this happens – seepage 2.
Venting
The tank must be vented 3 days after commissioning or after ithas been
initially filled – see page42.After this, venting is unnecessaryunless leak-
ages occur and the tank has to be topped up.
The unit mayno longer be usedin the event of water loss (puddles on the
floor).Please inform our customer service department –see page 2.
1.5.6 Operation and maintenance
Error-free operation, maintenance and service are required inorder to ensure
thatthe health and safety of the users is not endangered during operation and
toensure that the unitis in a fault-free operatingcondition.
Always abide by the information and recommendations given in this operating
manual.Please ensure that the intervals for the inspection, maintenance and
service are compliedwith. Maintenance work must be carried outin accord-
ance with the checklistsupplied by our customer servicedepartment.
Unauthorized modifications and changes to the unit and its control unitare
prohibited.Failure to comply with this voids the operating licence!
To avoid hazards, the unit must not be usedif the mains power cable is dam-
aged.A damaged mains connection cable mustbe replacedimmediately.

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1.5.7 Decommissioning
The unit mustbedisconnectedfrom the power supplyin order to temporarily
or permanently decommissionit by pullingout the mains plug.
You mustabide by the legaldisposal requirements when permanentlyde-
commissioning the unit.
1.5.8 Storage
Store theunit in a dry, frost-free locationwith a stable temperature.The well,
pump and hosesmust not contain any water. Once the unit has cooled off,
pack itin plastic wrapping to protect it against scratches.
Storage temperature between -15 °Cand +60 °C (the well,pumpand hoses
must not contain any water).
1.5.9 Disposal
Environmental regulations – disposal of batteries
Batteriescontain heavymetal compounds.
Within the European Union the national implementation of the Waste Frame-
work Directive2018/851/ECapplies. According to the national waste disposal
laws and in accordance with the community waste regulations, proof must be
provided of the proper disposal ofbatteries.
Operating water disposal
The unit isfilled with normal tap water without additives. The water can be
drained offinto the public sewage system after it has been used.

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Packaging
All packagingconsists of 100 % recyclablematerials. Packaging broughtinto
circulationby the JK Corporate Group that is no longer required can be re-
turned to the JK Corporate Group. Your partner agency or dealer will be hap-
py to advise.
Disposal of old units
The unithas been manufactured using recyclablematerials. The JK Corpo-
rate Group will provide you with information on the content or potential haz-
ards of thematerials used.
The manufacturer is obliged to take back anddispose of certain electrical and
electronic components in accordance with the 2012/19/EC Directive.
The componentsand unitsare labelled with the following symbol:
The unitwill, if requested, be properly disposed ofby the JK Corporate Group.
This service isavailable free ofcharge. Your partner agencyor dealer will be
happy to advise.
Registration numbers
Companies within the JK Corporate Group are registered asmanufacturers in
Germany andaccept allobligations in respect of the German Electrical and
Electronic Equipment Act.
Registry number JK-Products GmbH (units):WEEE-DE 62655951
1.5.10 Directives
See the included EC Declaration of Conformity.
1.5.11 Export
We emphasize thatthese units are only intended for the European market
and mustnot be exported to or operatedin other countries e.g. the USA or
Canada! Themanufacturer does not accept any liability in the event of non-
observance! We explicitly emphasize that non-compliance may result inhigh
liabilityrisks for the exporter and/or theoperator.
1.5.12 Technical modifications
The unithas been constructed in accordance with the current state-of-the-art
and the applicable safety regulations.The illustrations and specifications on
these instructions are subject totechnical modifications which are required in
order to improve the unit.
Unauthorized modifications and changes to the unit and its control unitare
prohibited.Failure to comply with this voids the operating licence!
Please use onlyoriginalspare parts. Any liability for damage or injury proven
to be the result of the use ofnon-genuine spare parts is excluded.

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1.6 Signs and stickers on the unit
Danger area warning signs andimportantinformation about components are
attached to the unit. The signs shownbelow are examples. Ensure thatthe
warning signs are always clearly recognisable and legible. Any missing warn-
ing signs or stickers must be replaced.
1a: Serial-No. plate
1b: Type plate

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2: ESD-sensitive component sticker (a) and 'Voltage present' warning
sticker (b) (1009942-..)
The sticker islocated behind the front panel onthe controlbox.
3: 'No export USA/Canada' sticker (84829-..)
The sticker islocated behind the front panel onthe controlbox.

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Warning sticker (1009943-..)

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1.7 Warranty
Wellsystem guaranteesto the customer for 24 months starting from handover
thatthe goods do not presentany faults which remove or decrease thevalue
or thecapability of the unit innormal use. The rubber blanket, toothed belt
and drive motors are components ofthe unit that aresubject to wear and tear
in everyday use.If thedefect in the goods isattributable to wear and tear of
these components,claims under warranty by the customer willnot be enter-
tained.
NOTE!
For reasonsrelated toproduction, optical differences may
occur in therubber mat.
However,no claims for defects shall
exist.Further information can be found at
www.jk-globalservice.com.
1.8 Warranty and liability exclusions
Warranty and liabilityclaims for personal injury andpropertydamage are
excluded ifthey are the resultof one or more ofthe following causes:
improper useofthe unit;
improper assembly,commissioning, operation and maintenance of the
unit;
operating theunit with faulty safety equipment or improperly attachedor
non-functionalsafety andprotective equipment including warning signs;
operating theunit at maximum pressure for longer than 1 hour a day
without a cooling system;
not complying with the information in the operating instructions regarding
transport, storage,assembly, commissioning, operation and mainte-
nance;
theuse of untrained personnel;
unauthorized changes to the unit or the control unit;
inadequate monitoring of parts subject to wear;
repairs carried outimproperly;
theuse of non-original spare parts
emergencies and disasters resulting from the influence of foreign materi-
als or force majeure.