GENERAL AFTER-SALES SERVICE CONDITIONS FOR WESSELING ITEMS
The warranty has a 24-month validity from the date of delivery.
The warranty does not cover consumable items, rechargeable batteries, and generally all the material subject to wear, breakdowns caused by knocks, falls, misuse
or improper use, accidental events and transport damage. This warranty shall be automatically invalidated if the equipment is tampered with.
Repair of the equipment will be carried out in relation to the breakdown stated.
An estimate must be specifically requested.
Payment is cash on delivery, unless other agreements are made.
For any dispute, the sole competent court shall be the court of Amsterdam
WARRANTY REPAIRS
Warranty repairs must be expressly requested.
Repairs under warranty shall be carried out at our workshop and upon authorization
The return shipment for products sent in their original package will be made free of carriage charges.
A fiscal document (bill of sale, purchase invoice or cash receipt) is required to make a warranty claim; the purchase date indicated must fall within the warranty
time period.
If, upon inspection, the product appears to be fully functioning, troubleshooting expenses shall still be charged to the client.
OUT OF WARRANTY REPAIRS
For out-of-warranty repairs carried out at our workshops upon authorization, transportation charges shall be paid by the customer.
The warranty of the parts replaced during the repair operations is 12 months from the moment the equipment is collected.
If, upon inspection, the product appears to be fully functioning, troubleshooting expenses shall still be charged to the client.
REPAIRS MADE AT HOME
In the event repairs are made at the customer’s home, a written request is required indicating the complete details of the person making the request, the type of
machine and the breakdown.
The cost per kilometer for on-site technician visits will be agreed upon in relation to the urgency of the customer.
In the event the machine is under warranty, the customer will have to pay only the expenses incurred for the technician to reach the customer’s house.
Time is calculated from the moment the technician leaves our workshop until he/she returns. The time of his/her return will be estimated based on the time
required to get there.
SALE OF SPARE PARTS AND CONSUMABLE ITEMS
The orders must be in writing and specify the customer, the item and the shipping method as well as the precise fiscal data of the customer.
The order processing time can vary depending on the availability of the material.
Returned spare parts will not be accepted.
Payment will be cash on delivery, unless other agreements are made.