Western Digital WDA4NC20000 - ShareSpace NAS 2TB HD 1TB x 2... User manual

External Desktop
My Book Live
User Manual
®™

ii
WD®Service and Support
Should you encounter any problem, please give us an opportunity to address it before
returning this product. Most technical support questions can be answered through our
knowledge base or email support service at http://support.wdc.com. If the answer is not
available or if you prefer, please contact WD at the best telephone number shown
below.
Your product includes 30 days of free telephone support during the warranty period.
This 30-day period starts on the date of your first telephone contact with WD Technical
Support. Email support is free for the entire warranty period and our extensive
knowledge base is available 24/7. To help us keep you informed of new features and
services, remember to register your product online at http://register.wdc.com.
Accessing Online Support
Visit our product support website at http://support.wdc.com and choose from these
topics:
•Downloads - Download drivers, software, and updates for your WD product.
•Registration - Register your WD product to get the latest updates and special
offers.
•Warranty & RMA Services - Get Warranty, Product Replacement (RMA), RMA
Status, and Data Recovery Information.
•Knowledge Base - Search by keyword, phrase, or answer ID.
•Installation - Get online installation help for your WD product or software.
Contacting WD Technical Support
When contacting WD for support, have your WD product serial number, system
hardware, and system software versions available.
Registering Your WD Product
Register your WD product to get the latest updates and special offers. You can easily
register your drive online at http://register.wdc.com or by using My Book Live software (see
“System Settings” on page 64).
North America Asia Pacific
English 800.ASK.4WDC Australia 1 800 42 9861
(800.275.4932) China 800 820 6682/[phone]
Spanish 800.832.4778 Hong Kong [phone]
India 1 800 11 9393 (MNTL)/1 800 200 5789 (Reliance)
011 26384700 (Pilot Line)
Europe (toll free)* 00800 ASK4 WDEU Indonesia [phone]
(00800 27549338) Japan 00 531 650442
Korea 02 703 6550
Europe [phone] Malaysia [phone]/1 800 88 1908/[phone]
Middle East [phone] Philippines 1 800 1441 0159
Africa [phone] Singapore [phone]/[phone]/[phone]
Taiwan [phone]/[phone]
* Toll free number available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy,
Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.

TABLE OF CONTENTS – iii
MY BOOK LIVE
USER MANUAL
Table of Contents
WD® Service and Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Registering Your WD Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
1 Important User Information . . . . . . . . . . . . . . . . . . . . 1
Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Recording Your WD Product Information . . . . . . . . . . . . . . . . . . . . .2
2 Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
About the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Pre-Installation Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Handling Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Product View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
3 Connecting the Drive and Getting Started . . . . . . . . 9
Connecting the Drive to Your Network . . . . . . . . . . . . . . . . . . . . . . . 9
Getting Started Using the CD (Windows and Mac) . . . . . . . . . . . . . 11
Getting Started Without the CD (Windows 7/Vista & Mac) . . . . . . . 20
What Can I Do Now? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
4 Backing Up and Retrieving Your Computer Files . 25
Using WD SmartWare . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Using Windows 7/Windows Vista Backup . . . . . . . . . . . . . . . . . . . 42
Using Apple Time Machine. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
5 Managing Your Drive With WD Quick View . . . . . . 49
Accessing WD Quick View Shortcut Options . . . . . . . . . . . . . . . . . 49
Checking Drive Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Launching WD SmartWare (Windows only) . . . . . . . . . . . . . . . . . . 51
Exiting WD SmartWare Safely (Windows only) . . . . . . . . . . . . . . . . 51
Opening Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Launching the My Book Live Dashboard . . . . . . . . . . . . . . . . . . . . 52
Mapping the Drive (Windows only) . . . . . . . . . . . . . . . . . . . . . . . . . 53
Creating a Shortcut to the Public Share (Windows only) . . . . . . . . .53
Viewing Drive Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

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USER MANUAL
Safely Shutting Down. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Monitoring Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Accessing the Learning Center . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Uninstalling the WD Quick View Icon . . . . . . . . . . . . . . . . . . . . . . . 57
6 Using the My Book Live Dashboard . . . . . . . . . . . . 58
Launching the My Book Live Dashboard . . . . . . . . . . . . . . . . . . . . 58
Starting the My Book Live Dashboard . . . . . . . . . . . . . . . . . . . . . . 59
Understanding Dashboard Components . . . . . . . . . . . . . . . . . . . . 60
Obtaining Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
What Can I Do Now? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
7 Configuring Basic Settings . . . . . . . . . . . . . . . . . . . 64
System Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Utilities Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Remote Access Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Media Server Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
8 Managing Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Viewing Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Creating a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Creating a Private Share for a User . . . . . . . . . . . . . . . . . . . . . . . .79
Changing a User’s Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Editing User Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Deleting a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
9 Managing Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Viewing a List of Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Creating a New Share . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Creating a New User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Making a Share Public . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Deleting a Share . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Opening a Share . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
10 Managing Computer Backups and Safepoints . . . 88
Listing Computer Backups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
Backing Up a My Book Live Drive With Safepoints . . . . . . . . . . . . . 89

TABLE OF CONTENTS – v
MY BOOK LIVE
USER MANUAL
11 Accessing Your My Book Live Remotely . . . . . . . . 98
WD 2go: The Pathway to Your Personal Cloud . . . . . . . . . . . . . . . 98
Enabling Remote Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Setting Up Mobile Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
Setting Up Web Access Through WD 2go . . . . . . . . . . . . . . . . . . 109
Accessing Your Personal Cloud . . . . . . . . . . . . . . . . . . . . . . . . . .112
12 Playing/Streaming Videos, Photos, & Music . . . . 116
Media Server Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116
Media Server Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Media Types Supported. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Media Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
Accessing My Book Live from Media Players . . . . . . . . . . . . . . . . 121
Accessing My Book Live Using iTunes . . . . . . . . . . . . . . . . . . . . . 127
13 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
First Steps Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129
Resetting the My Book Live . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Specific Problems and Corrective Actions . . . . . . . . . . . . . . . . . . 130
14 Regulatory and Warranty Information. . . . . . . . . . 133
Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133
Obtaining Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135
GNU General Public License (“GPL”) . . . . . . . . . . . . . . . . . . . . . . 135
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

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IMPORTANT USER INFORMATION
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MY BOOK LIVE
USER MANUAL
Important User Information
Important Safety Instructions
Recording Your WD Product Information
Important Safety Instructions
This device is designed and manufactured to assure personal safety. Improper use
can result in electric shock or fire hazard. The safeguards incorporated into this unit
will protect you if you observe the following procedures for installation, use, and
servicing.
Follow all warnings and instructions marked on the product.
Unplug this product from the wall outlet before cleaning. Do not use liquid
cleaners or aerosol cleaners. Use a damp cloth for cleaning.
Do not use this product near any liquids.
Do not place this product on an unstable surface. The product may fall,
causing serious damage to the product.
Do not drop the product.
Do not block the slots and openings on the back or bottom side of the
chassis; to ensure proper ventilation and reliable operation of the product and
to protect it from overheating, these openings must not be blocked or
covered. Making sure the drive is standing upright also helps prevent
overheating.
Operate this product only from the type of power indicated on the marking
label. If you are not sure of the type of power available, consult your dealer or
local power company.
Do not allow anything to rest on the power cord. Do not locate this product
where persons will walk on the cord.
If an extension cord is used with this product, make sure that the total
ampere rating of the equipment plugged into the extension cord does not
exceed the extension cord ampere rating. Also, make sure that the total
rating of all products plugged into the wall outlet does not exceed the fuse
rating.
Never push objects of any kind into this product through the chassis slots as
they may touch dangerous voltage points or short out parts that could result
in a fire or electric shock.
Unplug this product from the wall outlet and refer servicing to qualified service
personnel under the following conditions:
- When the power cord or plug is damaged or frayed.
- If liquid has been spilled on the product.
- If the product has been exposed to rain or water.

IMPORTANT USER INFORMATION
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MY BOOK LIVE
USER MANUAL
- If the product does not operate normally when the operating instructions are fol-
lowed. Adjust only those controls that are covered by the operating instructions
since improper adjustment may result in damage and require extensive work by a
qualified technician to the product to normal condition.
- If the product has been dropped or the chassis has been damaged.
- If the product exhibits a distinct change in performance, contact WD Customer
Support at http://support.wdc.com.
Recording Your WD Product Information
In the following table, write the serial number and model number of your new WD
product found on the label on the bottom of the device. Also, write the purchase
date and other notes such as your operating system and version. This information is
necessary for setup and technical support.
Serial Number:
Model Number:
Purchase Date:
System and Software Notes:

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PRODUCT OVERVIEW
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MY BOOK LIVE
USER MANUAL
Product Overview
About the Drive
Features
Package Contents
System Requirements
Pre-Installation Instructions
Handling Precautions
Specifications
Product View
About the Drive
Connect this powerful drive to your wireless router for shared storage on your home
network that you can access within and outside the home. Share files with Mac
computers and PCs, stream media to your television through your DLNA-enabled
devices, and access your files remotely with the WD 2go apps and web site.
This user manual provides step-by-step installation instructions and other important
information regarding your WD product. Translated versions and updates to this user
manual can be downloaded from http://products.wdc.com/mybooklive. For more
information and news about this product, visit our website at http://www.wdc.com/.
Features
Your media and files on your own personal cloud—Create your own personal
cloud, without the monthly fees and mysterious location of your data. Store your
media and files on the drive and access them securely over the Internet. Or, use
WD's mobile apps for easy access with your tablet or smartphone. It's like having up
to 3 TB terabytes of extra storage for your mobile device.
Now streaming to your HDTV—Watch your daughter's birthday party video or
show off your vacation slideshow on your TV. The built-in media server streams
music, photos, and movies to any DLNA®-certified multimedia device such as a
WD TV™ Live™ network media player, Blu-ray Disc®player, Xbox 360™,
PlayStation®3 and connected TV. DLNA 1.5 & UPnP certified.
Shared storage for all your computers—Now you can store your entire family's
movies, music, photos, and important files in one place for everyone in the home to
share. Just plug the drive into your wireless router so that you can store and access
files with any PC or Mac in your home.
Automatic, wireless backup for all your computers—Protect your precious
memories and back up all your PCs and Macs wirelessly to one reliable location over
your wireless network using WD SmartWare. Every time you save something, it's
instantly backed up. Mac users can use all the features of Apple Time Machine
backup software to protect their data.
Speed without compromise—Built with an 800 MHz CPU for maximum
performance to power all your applications from streaming to remote access.
Designed around the most recent advances in Ethernet chip technology, this
product delivers best-in-class read speeds faster than traditional USB 2.0 drives.

PRODUCT OVERVIEW
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MY BOOK LIVE
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Serve up your music with iTunes®—The drive includes iTunes server support so
you can centralize your music and video collection and stream it any Mac or PC with
iTunes.
Easy to set up, easy to find on your network—Set up is a snap. In just a few
minutes, you're up and running. Mac, Windows®7, and Windows Vista®computers
will automatically find your My Book Live drive in seconds. If you're running Windows
XP, our simple discovery software makes it easy to set up the drive.
Add an extra layer of protection for your files—You can automatically make a
second copy, or safepoint, of your My Book Live on another My Book Live or NAS
drive on your home network. Now you've got double-safe protection for all your
media and ultimate peace of mind.
WD 2go™: The Pathway to Your Personal Cloud.
What is a personal cloud?
A personal cloud is your content secure at home and under your control. Unlike
public clouds, a personal cloud allows you to keep all your content in one safe place
on your home network. Share files, stream media, and access your content
anywhere. No monthly fees. No mysterious location of your data. Keep your videos,
music, photos, and files safe at home and always with you.
Get to your content from anywhere with WD 2go web access.
If you can access the Internet from a computer, you can securely access your media
and files anywhere in the world. WD 2go web access provides fee-free remote
access to your My Book Live personal cloud storage. Once you log in, WD 2go
mounts My Book Live to your computer like a local drive and your remote folders are
available on any Mac or PC. Seamlessly open, save as, and attach files to emails
from this virtual drive.
Mobilize your media with WD 2go mobile apps.
The WD 2go and WD Photos™mobile apps bring your photos and files to your
fingertips on your Apple®iPhone®, iPod touch®, iPad™, Android™tablet, or
Android smartphone.
WD's apps for your mobile devices.
WD 2go mobile app—Access your files, music, and photos with your mobile
device. Open and view presentations and documents, stream media, and show off
photos stored on your My Book Live personal cloud storage.
WD Photos mobile app—Take a photo or video clip with your mobile device and
upload it directly to your drive. You can also access all the photos stored on your
personal cloud storage and show them off with your smartphone or tablet.
Package Contents
My Book Live personal cloud storage
Ethernet cable
AC power adapter
Installation and software CD
Quick Install Guide

PRODUCT OVERVIEW
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MY BOOK LIVE
USER MANUAL
My Book Live
Home network drive
AC adapter* Ethernet cable Installation CD with
application software
and user manual
Quick Install Guide
Global AC Adapter Configurations