WESTPAY Carbon Series User manual

Carbon Quick Start Guide
Standalone terminals

CARBON QUICK START GUIDE, VERSION 1.1 2 (35)
1Terminal components .................................................................................. 3
1.1 Carbon 100 (C100) .......................................................................................... 3
2Important information ................................................................................ 4
3Getting started ........................................................................................... 5
3.1 Terminal settings............................................................................................ 5
3.2 Language settings ........................................................................................... 9
3.3 Network settings .......................................................................................... 10
4Use your card on terminal ...........................................................................13
4.1 Perform a purchase....................................................................................... 13
4.2 Perform a refund .......................................................................................... 16
4.3 Perform a reversal ........................................................................................ 18
4.4 Reports........................................................................................................ 20
4.4.1 Since last report ....................................................................................................... 21
4.4.2 Current day .............................................................................................................. 22
4.4.3 Select date ............................................................................................................... 23
4.4.4 Configuration ........................................................................................................... 24
5Other settings ............................................................................................26
5.1 Wireless network –WiFi................................................................................ 26
5.2 Mobile network –GSM (3G/4G) ..................................................................... 28
5.2.1 General requirements ............................................................................................... 28
5.2.2 Operator settings ..................................................................................................... 28
6Preferred battery settings...........................................................................31
6.1 Set screen brightness .................................................................................... 32
6.2 Set sleep timer ............................................................................................. 34
6.3 Set suspend timer......................................................................................... 35
Version history
Version
Date
Notes
1.0
2018-12-12
Document created
1.1
2019-08-28
Document updated

CARBON QUICK START GUIDE, VERSION 1.1 3 (35)
1Terminal components
1.1 Carbon 100 (C100)
1
Printer
2
Status bar; current battery level, network connection, WiFi and 3G/4G
3
4” TFT Color Display, multi-touch screen, contactless card reader
4
Magnetic Card Reader
5
Keypad
6
Chip card reader
7
Power button
8
Abort button
9
Edit or back button
10
Approval or select button
11
USB-C, power supply
12
Camera
13
Battery cover
12
11
13

CARBON QUICK START GUIDE, VERSION 1.1 4 (35)
2Important information
This terminal is approved in regulation with PCI PA-DSS. It is therefore important that
you get to know its content and how to use the payment terminal in a PCI -safe way.
To get hold of the information, please download the implementation guide from the
following homepage:
http://www.westpay.se/pci
If you have any questions related to above information, contact your reseller.

CARBON QUICK START GUIDE, VERSION 1.1 5 (35)
3Getting started
3.1 Terminal settings
When the terminal is started for the first time it ask s for some configuration settings. The
addresses, which will be used for your specific card terminal , are supplied by your
terminal supplier.
The steps below are only required once per terminal installation. If the terminal for some
reason is replaced in the future these steps must be applied again.
Start the terminal by holding down the red terminal button for approximately
five seconds.
You have successfully started the terminal when a blue screen is shown.
The payment application starts and asks for the Terminal ID.
Press CHANGE on the screen and then enter the ID by using the
terminal keypad.
Press the yellow terminal button to delete an entered
value.
Once done, save the settings by pressing OK and then ACCEPT
to continue.

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On the next screen you will be asked to enter IP address for the
PPL Server. The PPL Server is a service that supplies the
terminals with its configuration. The settings make the terminal
unique for your business.
Press CHANGE on the screen and then enter the number by
using the terminal keypad.
Press the yellow terminal button to delete an entered
value.
Once done, save the settings by pressing OK and then ACCEPT
to continue.
The address should be entered in one cohesive string where
numbers with one or two digits should also be filled wit h
zeroes (0). Dots will be added automatically.
Example
IP address: 192.168.0.1
Is entered like: 192.168.000.001
Next setting is for the PPL Server Port.
Press CHANGE on the screen and then enter the number by
using the terminal keypad.
Press the yellow terminal button to delete an entered
value.
Once done, save the settings by pressing OK and then ACCEPT
to continue.
Next setting asks for SPDH Server IP Address. SPDH server is
the service to where the transactions are sent and approved by
the acquirer.
Press CHANGE on the screen and then enter the number by
using the terminal keypad.
Press the yellow terminal button to delete an entered
value.
Once done, save the settings by pressing OK and then ACCEPT
to continue.

CARBON QUICK START GUIDE, VERSION 1.1 7 (35)
Next setting is for the SPDH server port.
Press CHANGE on the screen and then enter the number by
using the terminal keypad.
Press the yellow terminal button to delete an entered
value.
Once done, save the settings by pressing OK and then ACCEPT
to continue to the next setting.
On the next screen it is possible to configure a second SPDH
server IP address.
If not using a second SPDH server, leave this field
empty.
Press CHANGE on the screen and then enter the number by
using the terminal keypad.
Press the yellow terminal button to delete an entered
value.
Once done, save the settings by pressing OK and then ACCEPT
to continue.
Next setting is for the second SPDH server port.
If not using a second SPDH server, leave this field
empty.
Press CHANGE on the screen and then enter the number by
using the terminal keypad.
Press the yellow terminal button to delete an entered
value.
Once done, save the settings by pressing OK and then ACCEPT
to continue.

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The last configuration option is DCAPP Override host. This option
will only be required if you have received information that this
should be used. To skip this step, leave field empty.
Press CHANGE on the screen and then enter the number by
using the terminal keypad.
Press the yellow terminal button to delete an entered
value.
Once done, save the settings by pressing OK and then ACCEPT
to finish the configuration.
The terminal now automatically returns to the main menu.

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3.2 Language settings
All Westpay terminals have multi-lingual support. Follow the steps below to set default
language.
In the terminal main menu, press MORE.
Select Terminal setup menu by pressing corresponding number
on the terminal keypad.
In the Terminal setup menu, select Language by pressing
corresponding number on the terminal keypad.
In the Select language menu, set default language by pressing
corresponding number on the terminal keypad.
Available languages may vary depending on the terminal
configuration.

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3.3 Network settings
The terminal is by default delivered with its network to get assigned dynamically (DHCP).
Follow the steps below to change the settings to static IP addresses.
In the Terminal main menu, press MORE.
Select Terminal setup menu by pressing corresponding number
on the terminal keypad.
In the Terminal setup menu, press MORE.
Select System functions by pressing corresponding number on
the terminal keypad.
In the System functions menu, select Status by pressing
corresponding number on the terminal keypad.