Hypercom T7 series Programming manual

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Hypercom Corporation
2851 West Kathleen Road
Phoenix, Arizona 85053
USA
Corporate Telephone: [phone]
Corporate Fax: [phone]
Corporate Web Site: www.hypercom.com
COPYRIGHT 1998 by HYPERCOM CORPORATION. All rights reserved.
Printed in the United States of America.
Hypercom, the Hypercom logo, and the Integrated Enterprise Network are registered trademarks of
Hypercom Corporation.
Hypercom has attempted throughout this publication to distinguish proprietary trademarks from
descriptive terms by following the capitalization style used by the manufacturer. Any error in identifying or
reflecting any proprietary marks or notices is inadvertent and unintentional.
This document is proprietary to Hypercom Corporation and is intended solely for use by Hypercom
customers. This publication may not be reproduced or distributed for any purpose without the written
permission of Hypercom Corporation.
NOTICE
Hypercom Corporation reserves the right to make changes to specifications at any time and without
notice. The information furnished in this publication is believed to be accurate and reliable; however, no
responsibility is assumed by Hypercom Corporation for its use.
This document applies to the
T7 Series Troubleshooting Manual, version 1.2 .

This equipment complies with Part 68 of the FCC Rules. On the bottom of this equipment is a label that
contains, among other information, the FCC Registration Number and Ringer Equivalence Number (REN)
for this equipment. You must, upon request, provide this information to your telephone company.
Note: REN is not required for some types of analog or digital facilities.
This equipment uses an RJ11 jack.
An FCC compliant telephone cord and modular plug are provided with this equipment. This equipment is
designed to be connected to the telephone network or premises wiring using a compatible modular jack
which is Part 68 compliant. See installation instructions for details.
The REN is useful to determine the quantity of devices you may connect to your telephone line and still
have all those devices ring when your telephone number is called. In most, but not all areas, the sum of the
REN’s of all devices connected to one line should not exceed five (5.0). To be certain of the number of
devices you may connect to your line, as determined by the REN, you should contact your local telephone
company to determine the maximum REN for your calling area.
Note: REN is associated with loop-start and ground-start ports. Do not use for E&M or digital ports.
If your telephone equipment causes harm to the telephone network, the telephone company may
discontinue your service temporarily. If possible, they will notify you in advance. But if advance notice is not
practical, you will be notified as soon as possible. You will be informed of your right to file a compliant with
the FCC.
Your telephone company may make changes in its facilities, equipment, operations or procedures that
could affect the proper functioning of your equipment. If they do, you will be notified in advance to give you
an opportunity to maintain uninterrupted telephone service.
If you experience trouble with this telephone equipment, please contact the Hypercom Repairs Department
at [phone] for information on obtaining service or repairs. The telephone company may ask that you
disconnect this equipment from the network until the problem has been corrected or until you are sure that
the equipment is not malfunctioning.
This equipment may not be used on coin service provided by the telephone company. Connection to party
lines is subject to state tariffs.
This telephone receiver is hearing aid compatible (if applicable).
FCC PART 68 REQUIREMENTS NOTICE

940114-020 Hypercom Point-of-Sale v
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Who Should Use This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Component Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xiv
Warning and Caution Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xiv
How This Book Is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv
'LETXIV)UYMTQIRX-RJSVQEXMSR
EPROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Custom Maintenance Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Proprietary Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Hardware Conversion of Terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Terminal Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Application Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Boot Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Deleting Reversals, Batch, and Initialization at Application Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Accessing the Terminal’s Boot Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Deleting the Current Software Application at the Terminal’s Boot Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Configuring a Terminal for a Software Application Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Program Loading a Terminal with Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14
Initializing a Terminal for a Parameter Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15
Navigating through the Boot Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17
Changing Settings in the Terminal’s Boot Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17
Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20
Verifying the Printer Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21

Table of Contents
vi T7 Series Troubleshooting Manual 940114-020
Troubleshooting the Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-22
P7E Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-22
T7P/T7P-T Terminal with Integrated Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-23
P8F and P8S Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-23
T77 Terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24
Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-25
Unsupported Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-25
Track 2, Available For All Hypercom Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-25
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-26
FIP 11 Configuration for a T7P Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-27
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Please Try Again—CE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Please Try Again—TO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Please Try Again—LC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Error Call Help—SE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Please Try Again—ND . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Retry Batch Trans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Invalid Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Line Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Replace Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
NO COMMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Unsupported Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Printer Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
ERROR—Wrong Trans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Before Loading or Initializing a Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Please Initialize or Call Help—FE (Format Error) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Please Initialize or Call Help—PE (Program Error) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Host Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
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Cell Configuration in the System Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Electronic Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Cell Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

940114-020 Hypercom Point-of-Sale vii
'LETXIV'IPPYPEV,EVH[EVI
Certified Cellular Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Connecting a Cellular Bag Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Connecting a Cellular Flip Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
-RHI\

940114-020 Hypercom Point-of-Sale ix
0MWXSJ*MKYVIW
'LETXIV)UYMTQIRX-RJSVQEXMSR
Application memory diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Printer sample receipt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21
FIP 11 configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-27
'LETXIV'IPPYPEV,EVH[EVI
Certified cellular bag phone configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Non-certified cellular flip phone configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

940114-020 Hypercom Point-of-Sale xi
0MWXSJ8EFPIW
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Response code messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
User messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

940114-020 Hypercom Point-of-Sale xiii
-RXVSHYGXMSR
The T7 Series Troubleshooting Manual , is your comprehensive manual to troubleshooting the
Hypercom T7 Series Terminals with the Hypercom System Standard Software. T7 Series refers
to the Hypercom T7, T7E, T7P, T77, T7PRC, and T7PRA series of terminals.
;LS7LSYPH9WI8LMW&SSO
This document is intended for Help Desk personnel to assist Hypercom customers in
troubleshooting and diagnostics of specific functions. It contains a high level of troubleshooting
recommended solely for Help Desk personnel.
(SGYQIRX'SRZIRXMSRW
This manual contains the following special terms and style conventions.
2SXIW
Notes are indented for emphasis, as follows:
NOTE:A note is used for information that may not be mandatory for completing a procedure, but
provides details that enhance the procedure.
'SQTSRIRX2EQIW
This manual uses special bold text formatting to highlight terminal key names and field
description names, as follows:
Manually enter the card account number and press Enter.
The Surcharge field option increments the total purchase amount by the value set in Term-Master.

Introduction
xiv T7 Series Troubleshooting Manual 940114-020
4VSGIHYVIW
Procedures have a special graphic appearing in the margin of the text. The words Step-By-Step
also appear in bold at the beginning of the procedure.
Text within a box indicates a terminal display.
;EVRMRKERH'EYXMSR1IWWEKIW
When you see a Warning message or Caution message, read it promptly and carefully before
proceeding further. The format of these messages is shown in the following examples.
>'$7(@ >7,0(@
6:,3(&86720(5&$5'
WARNING
Please read this information before continuing.
CAUTION
Please read this information before continuing.

Introduction
940114-020 Hypercom Point-of-Sale xv
,S[8LMW&SSO-W3VKERM^IH
This book provides information relevant to the System Software application and Term-Master.
This book is divided into the following sections.
Introduction—This section describes information relevant to using this book.
Chapter 1 Equipment Information—This chapter describes equipment troubleshooting.
Chapter 2 Error Message—This chapter describes instructions for troubleshooting error
messages.
Chapter 3 T7PRA Troubleshooting—This chapter provides troubleshooting instructions specific to
the T7PRA.
Chapter 4 Cellular Hardware—This chapter provides instructions for connecting a cellular bag
phone or cellular flip phone to a T7E or T7P terminal.

CHAPTER 1ww
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Each of the Hypercom terminals contains an EPROM, Application, and an Initialization.
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The EPROM releases are:
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T7AEPRM045
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T7AEPRM048
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T7AEPRM109
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T7AEPRM200
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T7AEPRM300
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T7AEPRM400
n
T7AEPRM401
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Please contact the Hypercom Client Services Representative for a list of applications that your
company supports.
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The Initialization is the personality of the terminal which is the merchant-specific information.
Examples include merchant name, address, card types merchant accepts, offline options, and
phone numbers to dial for authorization and settlement.
Maintaining the specific initialization on Term Master establishes control for the Hypercom
Customer to prevent other organizations from tampering or changing information at the terminal
level.

Chapter 1
1-2 T7 Series Troubleshooting Manual 940114-020
Press the key sequence: Function, 9,1, Enter, to find out the release of the EPROM and
application. The terminal displays a prompt similar to the example below.
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A six-digit, custom maintenance password is required on some terminals when performing
certain functions such as, Function 2, and Initialization.
Certain processors have this six-digit, custom maintenance password written within their profile
parameters to prevent another processor from converting the merchant. You can delete the
terminal software, but the six-digit, custom maintenance password will remain in the terminal’s
memory. If you or the merchant do not know the correct six-digit password, the terminal will not
allow you to perform certain functions.
The only way to remove this six-digit, custom maintenance password is to download the terminal
with System Software Version 5 or lower.
Please contact Hypercom Client Services if you have any questions regarding this matter.
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The following tables list Hypercom’s proprietary equipment. Although this equipment is in the
field, it operates off different software and has a different EPROM version.
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AMEX name AMEX model Hypercom model
Express 3200 XT7 T7
Express 3200 T7E T7E
Express 2200 T7P T7P
Express 4200 T77F T77F
Express 3200 Printer P3D P7E
P8F P8F P8F
NOTE:American Express equipment cannot be converted.

Equipment Information
940114-020 Hypercom Point-of-Sale 1-3
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When converting a proprietary terminal into a Hypercom Standard terminal or vice versa, please
understand the following business issues:
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The turn-around time of the terminal is 7-10 working days.
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The cost is $50.00 per terminal.
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Terminals that are converted will have a 90 day warranty for the conversion.
NOTE:The original 5-year terminal warranty will stay in effect from the original terminal purchase
date.
The conversion includes:
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Labor
n
EPROM change
n
All ECO upgrades
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Display window change
FDMS name FDMS model Hypercom model
CT7 CT7 T7
T7E T7E T7E
T7P T1E or T7P T7P
CP7 CP7 P7E
VISA name VISA model Hypercom model
T7E T7E T7E
T7P T7P T7P
P7E P7E P7E
T77F T77F T77F
T77S T77S T77S
P8F P8F P8S
P8S P8S P8S
NOTE:Proprietary logos are on each of these terminals.