Global Payments A920 User manual

Payments terminal
User Guide
Global Payments Smart
Terminal – A920
Introducing the sleek and powerful smart terminal
that does it all

Table of contents
Introduction 3
General tips 3
Basic terminal operations 3
User Access Management 7
Changing the terminal language (display and printing) 8
Adjust the volume 8
Network communication 9
Accepting payment cards 10
To enable or change tip settings 11
Sale transactions 11
Pre-Auth and completion (credit only) transactions 12
Return transactions 13
Void sale 14
Performing a settlement (Closing the terminal) 15
Re-print 15
Demo mode 15
Reports 16
Semi-Integration configuration with ECR 16
Key beep and brightness 17
Installation procedure 18
Replacing the paper roll 19
Troubleshooting 20
Cleaning 20
Terminal specifications 21
© 2022 Global Payments Inc. All Rights Reserved.
SM-212136-v1.1EN

Introduction
Global Payments is a technology company, providing the world’s only
complete commerce ecosystem to businesses of every size. We combine
market-leading technology with over 50 years of Canadian experience, to
deliver the expert advice you need to make the most of our solutions.
This guide is your primary source of information for installing, setting up,
and operating the Global Payments Smart Terminal – A920. For
terminal-related questions or support, please contact the
Global Payments Customer Care Centre, 24/7/365.
General tips
The following tips will help ensure you continue to process smoothly with
Global Payments Canada:
1. This reference guide contains information on the features and
functions capable on your terminal, as well as basic troubleshooting
techniques.
2. Perform a settlement daily. This will help ensure that your funds are
consistently deposited into your bank account on a regular basis.
3. Change your passwords frequently. Changing passwords frequently
helps protect our business from fraud through unauthorized use of
your terminal.
4. If you have a problem with your terminal, check cabling and attempt
to reboot the device.
5. If you have a communication problem with your terminal, verify that
there are currently no outages reported by your Internet or wireless
service provider.
6. The Global Payments Canada Customer Care Centre is available 24
hours a day, 7 days a week, to ensure there is always someone
available to assist you.
Basic terminal operations
Before you begin
The Global Payments Smart Terminal – A920 is an electronic
point-of-sale terminal designed to process debit and credit card
transactions via WiFi or cellular 4G LTE.
Caution:
Due to risk of shock or terminal damage, do not use the terminal near
water, in a wet basement, bathtub, washbowl, kitchen sink, laundry tub,
or near a swimming pool. Do not use in flammable environments.
Unpacking the box
Carefully inspect the shipping carton and its contents for shipping
damage. If the contents are damaged, file a claim immediately with the
shipping company and notify Global Payments Customer Care at
1-800-263-2970. Do not try to use damaged equipment.
© 2022 Global Payments Inc. All Rights Reserved.
SM-212136-v1.1EN

Remove the items from the carton. You should have the following items,
based on what was ordered:
●A Global Payments Smart Terminal – A920 with paper roll installed
●An external power supply
●USB to mini USB cable
●Roll of thermal printer paper
●Charging Base (optional)
Remove the clear protective film from the LCD screen.
Save the shipping carton and packing material for future use.
Terminal ON/OFF
When the terminal is connected to the power supply, it will automatically
power up. You can also turn on the PAX A920 using the small rectangular
button on the right side of the terminal. Press and hold the button for 2-4
seconds until the screen illuminates.
1. To turn off the device, hold down the power button until you are
presented with the following four
options:
●Airplane mode
●Sound / Vibration
●Reboot
●Power off
2. Tap “Power Off”, then tap “Power Off” again.
3. The device will then shut down.
Battery management
Designed for both indoor and outdoor uses, the portable PAX A920
comes with extended battery life and improved battery management. The
PAX A920 will charge the battery until 100% and then it will stop charging.
Voltage
Capacity
Run
time
Recharge
time
Recharge
cycles
Field
replaceable
5v
5250mAh
8
hours
3 hours
>500
Yes
Charging instructions
Before powering on the PAX A920, the battery should be fully charged.
Charge the device by plugging the USB end of the cable into a PC or
power supply and then plugging the Mini USB end into the port on the left
side of the terminal. Charge the battery until full.
Battery status display
Whether charging or not, the battery level percentage can be displayed
on the status bar by turning “show battery percentage” on.
1. At the Android Home screen, tap on Settings.
2. Enter your password.
3. Tap the green checkmark.
© 2022 Global Payments Inc. All Rights Reserved.
SM-212136-v1.1EN

4. Tap OK.
5. Scroll down and tap Battery.
6. Tap on green box to turn on to display battery level values.
7. Tap the back icon to return to the Android home screen.
8. Tap the Portico Canada icon to return to the main menu screen.
Terminal hardware description
1. 5” Touchscreen
2. Power button
3. EMV reader
4. MSR / Magstripe reader
5. Contactless / NFC reader
6. Receipt printer
7. Micro USB charging port
8. Removable battery cover
9. Charging prongs (for when docked into the optional charging base)
10. Lever to open the paper roll
© 2022 Global Payments Inc. All Rights Reserved.
SM-212136-v1.1EN

Menu screens and virtual keypad
Global Payments Smart Terminal – A920 is equipped with a 5” colour
capacitive touchscreen to facilitate data entry using a finger.
Android home screen
Main menu screen
The sample virtual keypad shown below will display when the field tapped
on the touch screen requires alpha / numeric entry.
Header and condition icons
The system supports graphical icons that will indicate conditions the
terminal may be in at various states. The condition icons are displayed in
the header of all the screens. They indicate the status of the terminal and
application and warn the merchant about conditions that may prevent
normal operation.
Functions (FUNC) Menu
The Functions menu is the place where all terminal configuration settings
are stored.
1. Settings: allows you to configure the application to meet the needs of
your business.
2. Reports: allows you to print different reports.
3. History: details transaction history.
4. Re-print: allows you to re-print receipts.
5. Operator: view, add, or delete operator(s).
6. Batch: allows you to close batch.
7. Tip menu: allows to view Tip $ amounts via different options.
8. Store and forward
NOTE:
Some setting functions are password protected.
© 2022 Global Payments Inc. All Rights Reserved.
SM-212136-v1.1EN

User Access Management
User password
The default password for your PAX A920 terminal is “9876”, unless you
decide to change it. We strongly recommend you set your own password
on the device. Merchant needs to contact the customer care center for
support to change their password.
To change the User Password
1. At Main Menu screen tap on FUNC.
2. Tap on Settings icon.
3. Enter Password provided by a customer care center agent and tap
Enter.
4. Tap on Merchant Settings.
5. Scroll down and Tap on the User Password icon.
6. Enter Current Password.
7. Enter New Password.
8. Enter New Password Again.
9. Tap keyboard icon and tap Confirm.
10. Terminal Displays Password Reset Successfully.
11. Tap the back icon to return to Main Menu screen.
To password protect transactions
1. At Main Menu screen tap on FUNC.
2. Tap on Settings icon.
3. Enter Password and tap Enter.
4. Tap on Merchant Settings.
5. Scroll down and tap on transaction type to password protect and tap
on Protected.
6. Tap the back icon twice to return to Main Menu screen.
Clerk / Server ID
Clerk ID can be set up in the FUNC menu within the Operator menu.
There is a maximum of 200 available Clerk IDs. Each Clerk ID has an
associated name. There cannot be duplicate Clerk IDs. The Clerk ID is
between one (1) and 50 alphanumeric digits. The Clerk Name is between
one (1) to 19 alphanumeric characters.
To turn on Clerk / Server ID Prompt
1. At the Main Menu screen, tap on FUNC.
2. Tap on the Settings icon.
3. Enter your password and tap Enter.
4. Tap on Merchant Settings.
5. Scroll down and tap on Clerk /Server ID Prompt to turn prompt on.
6. Tap the Back icon twice to return to the Main Menu screen.
To set up the Clerk Name and ID
1. At the Main Menu screen tap on FUNC.
2. Tap on the Operator icon.
© 2022 Global Payments Inc. All Rights Reserved.
SM-212136-v1.1EN

3. Enter your password and tap Enter.
4. Tap on Add Operator.
5. Enter Operator Name.
6. Enter Operator ID.
7. Tap Confirm.
8. Terminal displays Add Operator Successfully Continue to Add?
9. Tap on OK to add another Operator, or tap Cancel to return to the
Operator menu.
10. Tap the back icon to return to the Main Menu screen.
Changing the terminal
language (display and
printing)
1. At the Main Menu screen, tap on FUNC.
2. Tap on the Settings icon.
3. Enter your password and tap Enter.
4. Tap on System Settings.
5. Scroll down and tap on Language for Display.
6. Tap on either English or French.
7. Tap on Language for Printing.
8. Tap on either English or French.
9. Tap the Back icon twice to return to the Main Menu screen.
Adjust the volume
There are two options for adjusting the volume.
First option: press the volume button.
Second option: select the volume icon from the Android Home screen.
1. At the Android Home screen, tap the Settings icon.
2. Key in your password.
3. Tap the green checkmark button.
© 2022 Global Payments Inc. All Rights Reserved.
SM-212136-v1.1EN

4. Tap OK.
5. Scroll down to Sound & Notification.
6. The Sound menu will appear.
7. Tap the Back icon to return to the Android Home screen.
8. Tap the Portico Canada icon to return to the Main Menu screen.
Network communication
The PAX A920 terminal can support WiFi and 4G communications. You
can select any of these communication modes to use as your primary
communication method. The following instructions will help you setup
your device.
For a WiFi Set-Up
1. At the Android Home screen, tap the Settings icon.
2. Key in your Password.
3. Tap the green checkmark button.
4. Tap OK.
5. Tap WiFi from the Wireless & Networks menu to turn the WiFi option
on/off.
6. To see the available WiFi networks, turn on the WiFi option. Only local
WiFi networks that have the SSID broadcast option enabled will be
displayed.
© 2022 Global Payments Inc. All Rights Reserved.
SM-212136-v1.1EN

7. Tap the SSID name of the WiFi network that you want to connect from
list.
8. Enter case sensitive WiFi Password, and then tap Connect.
9. When the terminal has successfully connected to the WiFi access
point, the Status will display Connected.
10. Select the Back icon twice to return to the Android Home screen.
11. Tap the Portico Canada icon to return to the Main Menu screen.
NOTE:
WiFi signal range covers an area of approx. 100 feet in diameter in an
open area.
For a 4G Mobile data set-up
Your terminal supports 4G. If you have ordered a 4G configuration for your
PAX A920, Global Payments inserts and programs the network SIM Card
for your terminal prior to shipment. There is no setup required by you.
The terminal will automatically connect to the mobile data network after
powering up. It may take a few minutes to connect, depending on the
network signal in the area. The Mobile Data network, if being used, will
display at the top left of the terminal screen.
Network status indicator
Accepting payment cards
To conduct a contactless transaction
1. Tap the transaction icon on the Main Menu
screen.
2. Follow the prompts displayed on the screen
accordingly.
3. The customer taps their card or mobile device
over the contactless reader active zone above the
© 2022 Global Payments Inc. All Rights Reserved.
SM-212136-v1.1EN