Whirlpool Cabrio 5800 Series User manual

DIAGNOSTIC GUIDE
Before servicing, check the following:
■Make sure there is power at the wall outlet.
■Has a household fuse blown or circuit breaker
tripped?Was a regular fuse used? Use a time-
delay fuse.
■Is dryer vent properly installed and clear of lint
or other obstructions?
■All tests/checks should be made with
a VOM (volt-ohm-milliammeter) or DVM
(digital-voltmeter) having a sensitivity
of 20,000 Ωper volt DC or greater.
■Check all connections before replacing
components. Look for broken or loose wires,
failed terminals, or wires not pressed into
connectors far enough.
■A potential cause of a control not functioning is
corrosion on connections. Observe connections
and check for continuity with an ohmmeter.
■Connectors: Look at top of connector. Check
for broken or loose wires.Check for wires not
pressed into connector far enough to engage
metal barbs.
■Resistance checks must be made with dryer
unplugged or power disconnected.
SERVICE DIAGNOSTIC MODE ENTRY
These tests allow factory or service personnel
to test and verify all inputs to the machine control
electronics.You may want to do a quick and
overall checkup of the dryer with these tests
before going to specific troubleshooting tests.
FOR SERVICE TECHNICIAN ONLY - DO NOT REMOVE OR DESTROY
PART NO. W10417013C PAGE 1
IMPORTANT
Electrostatic Discharge (ESD)
Sensitive Electronics
ESD problems are present everywhere. ESD may damage or weaken the
machine control electronics.The new control assembly may appear to work well
after repair is finished, but failure may occur at a later date due to ESD stress.
■Use an anti-static wrist strap. Connect wrist strap to green ground
connection point or unpainted metal in the appliance.
-OR-
■Touch your finger repeatedly to a green ground connection point or
unpainted metal in the appliance.
■Before removing the part from its package, touch the anti-static bag
to a green ground connection point or unpainted metal in the appliance.
■Avoid touching electronic parts or terminal contacts; handle machine
control electronics by edges only.
■When repackaging failed machine control electronics in anti-static bag,
observe above instructions.

ACTIVATING THE SERVICE
DIAGNOSTIC MODE
FOR SERVICE TECHNICIAN ONLY - DO NOT REMOVE OR DESTROY
PAGE 2
1. Be sure the dryer is in standby mode
(plugged in with all indicators off, or with only
the DONE [on some models] or DRY [on some
models] indicator on).
2. Select any three buttons and follow the steps
below, using the same buttons (remember the
buttons and the order that the buttons were
pressed):
Within 8 seconds,
Press and Release the 1st selected button,
Press and Release the 2nd selected button,
Press and Release the 3rd selected button;
Repeat this 3 button sequence 2 more times.
3. If this test mode has been entered
successfully, all indicators on the console are
illuminated for 5 seconds, with some models
showing 88 in the Estimated Time Remaining
two-digit display. If there are no saved fault
codes, all indicators on the console will
momentarily turn off, then only the seven
segment display (on some models) will come
back on and display 88, and, on other models,
only theWET indicator will come on and stay
on constantly.
SERVICE DIAGNOSTIC MEN TABLE
Button Press Function Behavior
1st Button Momentary press Activates User Interface/
Control System Test
Press and hold Exits Service Diagnostics
for 5 secs.
2nd Button Momentary press Triple Beep
Press and hold Triple Beep
for 5 secs.
3rd Button Momentary press Displays Next Error Code
Press and hold Clears the Error Codes
for 5 secs.
If any button fails to change the function,
something is faulty with the button, and it will
not be possible to enter the diagnostic mode
using that button. Replace the user interface
and housing assembly. SeeAccessing &
Removing the Electronic Assemblies, page 23.
If no indicators come on after selecting the
cycle, go to TEST #1, page 14.
Indication 2: Console indicators begin
flashing immediately.
Action: If console indicators begin flashing on
and off immediately, replace the user interface.
See Accessing & Removing the Electronic
Assemblies, page 23.
Activation With Saved Fault Codes
(models with seven segment display)
If there is a saved fault code, it will be flashing
in the display. Review the ault/Error Codes table,
page 4, for the recommended procedure.
If there is no saved fault code,88 will be displayed.
(models without seven segment display)
If there is a saved fault code, only theWET
indicator will be flashing. Review the ault/Error
Codes table for the recommended procedure.
Fault/Error Code Display Method
(models with seven segment display)
ault codes are displayed by alternately showing
# and E#. All fault codes have an # and an E#.
The # indicates the suspect System/Category.
The E# indicates the suspect Component system.
(models without seven segment display)
ault codes are displayed by a series of flashes of
the WET indicator. All fault codes have an # and
an E#.The first set of 0.5 second flashes should
be counted and used as the #.The # indicates
the suspect System/Category.The second set of
0.5 second flashes should again be counted and
used as the E#.The E# indicates the suspect
Component system.The transition from the # to
the E# is indicated by a 2 second pause.After the
E# is displayed, there will be a 5 second pause
before the # is flashed again.
Below shows how 3E6 would be displayed:
3 flashes ➔2 second pause ➔6 flashes ➔5 second pause
Unsuccessful Activation
If entry into diagnostic mode is unsuccessful,
refer to the following indications and actions:
Indication 1: None of the indicators or display
turns on.
Action: Select any cycle.
If indicators come on, try to change the
function for the three buttons used to activate
the diagnostic test mode.

Advancing Through Saved Fault/
Error Codes
Procedure for advancing through saved fault codes:
Press and release Most
the 3rd button beep recent fault
used to activate tone code is
Service Diagnostics displayed.
Second most
Repeat beep recent fault tone code is
displayed.
Third most
Repeat beep recent fault tone code is
displayed.
ourth most
Repeat beep recent fault tone code is
displayed.
Repeat Triple beep, then back to the most recent fault code.
Up to four ault/Error codes may be stored.
When the oldest fault code is displayed,additional
presses of the 3rd button will result in a triple
beep, then display of (or cycling back to) the most
recent fault code.If each press of the 3rd button
results in a triple beep and the display shows 88
(on models with seven segment display) or the
WET indicator is constantly lit (on models without
seven segment display), no saved fault codes
are present.
FOR SERVICE TECHNICIAN ONLY - DO NOT REMOVE OR DESTROY
PAGE 3
Clearing Fault Codes
To clear fault codes, enter Service Diagnostic mode.
Then press and hold the 3rd button used to enter
Service Diagnostic mode for 5 seconds. Once the
fault codes are successfully erased, the seven
segment display will show 88 (on models with
seven segment display) or the WET indicator will
be lit constantly (on models without seven
segment display).

FOR SERVICE TECHNICIAN ONLY - DO NOT REMOVE OR DESTROY
PAGE 4
FAU T/ERROR CODES
The fault codes below would be indicated when attempting to start a drying cycle, or after activating the
service diagnostic mode.
Code Description Explanation/Recommended Procedure
pf Power Failure PF indicates that a power failure occurred while the
(on some models) dryer was running.
■Press START/PAUSE to continue the cycle,or press
POWER or POWER/CANCEL (Maytag models) to clear
the display.
f1e1 Primary Control Failure F1E1 indicates a primary control failure.
■Replace the machine control electronics. See
Accessing & Removing the Electronic Assemblies,
page 23.
f2 e1 Keypad/User F2E1 indicates a stuck button or user interface
Interface Failure mismatch.This fault code will ONLY appear when
in the service diagnostic mode.
■See TEST #5, page 22.
f3 e1 Exhaust Thermistor Open F3E1 indicates that the thermistor is open.
■See TEST #3a, page 19.
f3 e2 Exhaust Thermistor horted F3E2 indicates that the thermistor has shorted.
■See TEST #3a, page 19.
f3 e6 Moisture ensor Open F3E6 indicates that the moisture sensor strip is open.
This fault code will ONLY appear when in the service
diagnostic mode.
■See TEST #4, page 20.
f3 e7 Moisture ensor horted F3E7 indicates that the moisture sensor strip has
shorted.This fault code will ONLY appear when in the
service diagnostic mode.
■See TEST #4, page 20.
f4e4 Line Voltage Error F4E4 indicates low line voltage detected.
■Check to see if a household fuse has blown or a
circuit breaker has tripped. Confirm the power cord
is properly installed and plugged into the power
outlet. Check the relay connections on the machine
control electronics.Gas Models Only:Check the P14
connection on the machine control electronics.

FOR SERVICE TECHNICIAN ONLY - DO NOT REMOVE OR DESTROY
PAGE 5
USER INTERFACE/
CONTRO SYSTEM TEST
Entry Procedure:
Press and release the first button used to activate
Service Diagnostic mode.The following tests will
be available.
NOTE: The Service Diagnostic mode must be
activated before activating the User Interface/
Control System test; see procedure on page 2.
Active Fault Code Display in ser
Interface/Control System Test:
If the display (on models with seven segment
display) orWET indicator (on models without
seven segment display) begins flashing while in
User Interface/Control System test, it is displaying
an active fault code.Active fault codes are codes
that are currently failing. Only one active fault
code can be displayed at a time.
Diagnostic Test: Console Buttons
and Indicators
Pressing buttons and rotating the cycle selector
will turn off the corresponding indicator and
sound a beep as shown in figures 1a to 1f,
Console Diagnostics, pages 7–12. If indicators
fail to come on and beep after pressing buttons
and rotating the cycle selector, go to TEST #5,
page 22.
NOTE: A second press of the POWER (POWER/
CANCEL on Maytag models) button while in
Console Buttons and Indicators mode exits the
Service Diagnostic mode and returns the dryer
to standby mode.
Diagnostic Test: Door Switch
(models with seven segment display)
Opening the door should cause a beep and an
alphanumeric number to be displayed. Closing
the door should cause a beep and 88 to be
displayed.
If opening the door fails to cause a beep and
an alphanumeric number to be displayed, go
to TEST #6, page 22.
(models without seven segment display)
When the door is opened, for electric dryers, the
dryer will beep once and the WET status indicator
will turn on. or gas dryers, the dryer will beep
twice and the DONE or DRY (depending on model)
status indicator will turn on.With the door open,
the TEMP,TEMP LEVEL, or DRY TEMP indicators
(depending on model) will be used to display the
Control Software ID. The TEMP,TEMP LEVEL, or
DRY TEMP indicators will be “On” or “Off”
according to the table below.
If opening the door fails to cause a beep(s),
Control Software ID,or fuel type to be indicated,
go to TEST #6, page 22.
Temp Indicators Temp Level Indicators
Whirlpool Models
Dry Temp Indicators
Kenmore Models
Maytag Models

Diagnostic Test: Moisture Sensor
Open the door and locate two metal strips on the
face of the lint screen housing. Bridge these strips
with a wet cloth or a finger. If a beep is heard and
an alphanumeric number is displayed on the
console (on models with seven segment display)
or STATUS and/or TEMP, TEMP LEVEL, or DRY
TEMP indicators change (on models without
seven segment display), the sensor is OK. If not,
or if a beep tone is heard before bridging the
moisture strips,go to TEST #4, page 20.
Diagnostic Test: Console ID, Motor,
and Heater (models with seven
segment display)
Close the door. Press the START button.The dryer
will beep and the motor and heater will turn on,
and the display will show the following Console
ID: 7(Whirlpool 5600 models), 8(Whirlpool 5700
and 5810 models), 2(Whirlpool 5800 models),
4(Maytag 600 models), 5(Maytag 700 models),
or a(Kenmore models).
(models without seven segment display)
Close the door. Press the START button.The dryer
will beep and the motor and heater will turn on.
The STATUS and TEMP,TEMP LEVEL, or DRY
TEMP indicators will display the console ID, and
the indicators should be lit up as indicated in the
table below.
Press and hold the 1st button used to enter the
Service Diagnostic mode for 5 seconds to exit
diagnostics.
DEACTIVATING THE SERVICE
DIAGNOSTIC MODE
FOR SERVICE TECHNICIAN ONLY - DO NOT REMOVE OR DESTROY
PAGE 6
Status Indicators Temp Indicators
Status Indicators Temp Level Indicators
(all models)
While motor is running,pressing the START
button a second time will leave on the motor and
turn off the heater. A third press of the START
button will turn off both the motor and the heater.
If the Console ID is not displayed, replace
the user interface assembly. SeeAccessing &
Removing the Electronic Assemblies, page 23.
If the motor does not turn on,go to TEST #2,
page 16.
If no heat is detected, go to TEST #3, page 17.
DEACTIVATING TEST MODES
Deactivating the ser Interface/
Control System Test
This mode can be exited by either of the two
methods listed below:
1. Pressing the POWER (POWER/CANCEL
on Maytag models) button twice.
2. Pressing and holding the 1st button used to
activate the Service Diagnostic mode for 5 seconds.
Console ID Indicator Status Table
Whirlpool Models
Maytag Models
Status Indicators Dry Temp Indicators
Kenmore Models

FOR SERVICE TECHNICIAN ONLY - DO NOT REMOVE OR DESTROY
PAGE 7
➔➔
Each press
toggles state of Wrinkle Shield
indicators.
On Off or Off On.
➔
➔
Each press toggles the Start/Pause indicator. On Off or Off On.
Press 1 turns on the motor and heater. Press 2 leaves on the motor
and turns off the heater. Press 3 turns off the motor and heater.
➔➔
First press turns off the Status and Eco Monitor
indicators. Second press exits Service Diagnostic
mode and dryer returns to standby mode.
Rotating the encoder will turn indicators on
and off individually. On ➔Off or Off ➔On.
Each press toggles state of Temp
indicators. On ➔Off or Off ➔On.
Each press toggles
state of Dryness Level
indicators. On ➔Off
or Off ➔On.
Each press toggles
state of Damp Dry
Signal indicator.
On Off or Off On.
➔➔
Each press
toggles state
of Cycle
Signal
indicators.
On Off or Off On.
➔
➔
Each press toggles state of
the right digit of the seven
segment display. On Off
or Off On.
➔
➔
Each press toggles state
of the left digit of the
seven segment display.
On Off or Off On.
➔ ➔
WHIR POO CONTRO PANE WITH SEVEN SEGMENT DISP AY (features and appearance may vary)
Figure 1a. Console Diagnostics.

FOR SERVICE TECHNICIAN ONLY - DO NOT REMOVE OR DESTROY
PAGE 8
Toggles state of Wrinkle Shield
indicators with each press.
On Off or Off On.
➔➔
First press turns off the Status
indicators. Second press exits
Service Diagnostic mode and
dryer returns to standby mode.
Each press toggles the Start/Pause indicator. On Off
or Off On. Press 1 turns on the motor and heater.
Press 2 leaves on the motor and turns off the heater.
Press 3 turns off the motor and heater.
➔
➔
Rotating the encoder will turn
indicators on and off individually.
On Off or Off On.
➔➔
Toggles state of Damp Dry
indicator with each press.
On Off or Off On.
➔➔
Toggles state of Temp indicators with
each press. On Off or Off On.
➔➔
Toggles state of
Signal indicators
with each press. On Off or Off On.
➔
➔
WHIR POO CONTRO PANE WITHOUT SEVEN SEGMENT DISP AY (features and appearance may vary)
Figure 1b. Console Diagnostics.

FOR SERVICE TECHNICIAN ONLY - DO NOT REMOVE OR DESTROY
PAGE 9
➔➔
Each press toggles the Start/Pause indicator. On Off or Off On.
Press 1 turns on the motor and heater. Press 2 leaves on the motor
and turns off the heater. Press 3 turns off the motor and heater.
➔➔
First press turns off the Status indicators. Second
press exits Service Diagnostic mode and dryer
returns to standby mode.
Rotating the encoder will turn indicators on
and off individually. On ➔Off or Off ➔On.
Each press toggles state of Temp Level
indicators. On ➔Off or Off ➔On.
Each press toggles
state of Dryness Level
indicators. On ➔Off
or Off ➔On.
Each press toggles
state of Wrinkle Prevent indicators.
On Off or Off On.
➔➔
Each press
toggles state of End Signal indicator. On Off or Off On.
➔
➔
Each press toggles state of the
right digit of the seven segment
display. On Off or Off On.
➔ ➔
Each press toggles state of the
left digit of the seven segment
display. On Off or Off On.
➔ ➔
Each press toggles state of Damp Dry
Signal indicators.
On Off or Off On.
➔
➔
MAYTAG CONTRO PANE WITH SEVEN SEGMENT DISP AY (features and appearance may vary)
Figure 1c. Console Diagnostics.

FOR SERVICE TECHNICIAN ONLY - DO NOT REMOVE OR DESTROY
PAGE 10
Toggles state of Wrinkle Prevent
indicators with each press.
On Off or Off On.
➔➔
First press turns off the Status
indicators. Second press exits
Service Diagnostic mode and
dryer returns to standby mode.
Each press toggles the Start/Pause indicator. On Off
or Off On. Press 1 turns on the motor and heater.
Press 2 leaves on the motor and turns off the heater.
Press 3 turns off the motor and heater.
➔
➔
Rotating the encoder will turn
indicators on and off individually.
On Off or Off On.
➔➔
Toggles state of Damp Dry
Signal indicator with each press.
On Off or Off On.
➔➔
Toggles state of Temp Level indicators
with each press. On Off or Off On.
➔➔
Toggles state of End Signal indicators
with each press. On Off or Off On.
➔➔
MAYTAG CONTRO PANE WITHOUT SEVEN SEGMENT DISP AY (features and appearance may vary)
Figure 1d. Console Diagnostics.