Whirlpool WETLV27HW0 User manual
TECHNICAL EDUCATION
JOB AID W10329932
L-84
Vertical Modular
Washer
L-95
SERVICE MANUAL
27”
GAS & ELECTRIC
STACKED LAUNDRY
CENTER
W11197006
Multimedia
Enhanced
ii n
27” Stacked Laundry Center
FORWARD
This Service Manual, (Part No. W11197006), provides the In-Home Service Professional with service
informaon for the “27” GAS & ELECTRIC STACKED LAUNDRY CENTER.”
The Wiring Diagram used in this Service Manual is typical and should be used for training purposes
only. Always use the Wiring Diagram supplied with the product tech sheet when servicing the laundry
center.
For specic operang and installaon informaon on the model being serviced, refer to the “Use and
Care Guide” or “Installaon Instrucons” provided with the product.
GOALS AND OBJECTIVES
The goal of this Service Manual is to provide informaon that will enable the In-Home Service
Professional to properly diagnose malfuncons and repair the “27” STACKED LAUNDRY CENTER.”
The objecves of this Service Manual are to:
• Understand and follow proper safety precauons.
• Successfully troubleshoot and diagnose malfuncons.
• Successfully perform necessary repairs.
• Successfully return the washer to its proper operaonal status.
WHIRLPOOL CORPORATION assumes no responsibility for any repairs made on our
products by anyone other than authorized In-Home Service Professionals.
Copyright © 2018, Whirlpool Corporaon, Benton Harbor, MI 49022
27” Stacked Laundry Center n
iii
TABLE OF CONTENTS
27” Stacked Laundry Center
.................................................................................................................................
...................................................................................................................
.......................................................................................................
USING THE WASHER...........................................................................................................................
MODEL/SERIAL NUMBER LABEL LOCATION ......................................................................................
TECH SHEET LOCATION.......................................................................................................................
MODEL AND SERIAL NUMBER NOMENCLATURE ..............................................................................
DIMENSIONS & CLEARANCES.............................................................................................................
..............................................................................................................
DIAGNOSTIC GUIDE............................................................................................................................
...................................................................................
.......................................................................................
.....................................................
.......................................................................................................................
...........................................................
..........................................................................................................
AUTOMATIC TEST MODE................................................................................................................
MANUAL TEST MODE ....................................................................................................................
CALIBRATION MODE......................................................................................................................
UI TEST MODE ...............................................................................................................................
.............................................................................................2-5
...............................................................................................2-5
...............................................................................
........................................................................................................
................................................................................................
......................................................................................................
............................................................................................
...............................................................................................
NOTES ...............................................................................................................................................
.......................................................................................................
COMPONENT LOCATIONS ..................................................................................................................
WIRING DIAGRAM..............................................................................................................................
COMPONENT TESTING .......................................................................................................................
TEST #1: MAIN CONTROL....................................................................................................................
MAIN CONTROL BOARD / CONNECTORS & PINOUTS .......................................................................
TEST #2: VALVES..................................................................................................................................
......................................................................................................................
.....................................................................................................
....................................................................................................
...............................................................................................
TEST #5: WATER LEVEL......................................................................................................................
......................................................................................................................
TEST #7: LID LOCK .............................................................................................................................
NOTES ...............................................................................................................................................
iv n
27” Stacked Laundry Center
(inside back cover)
.......................................................................................................
COMPONENT LOCATIONS ..................................................................................................................
..................................................................
...........................................................................
...........................................................................
...................................................................................
TEST #1: SUPPLY CONNECTIONS ........................................................................................................
TEST #2: MOTOR CIRCUIT...................................................................................................................
.....................................................................................................................
................................................................................................................
..........................................................................................................
....................................................................................................
........................................................................................................................
............................................................................................................
TEST #5: DOOR SWITCH....................................................................................................................
NOTES ...............................................................................................................................................
Video Available Look for this ICON throughout Secon 5
.....................................................
.........................................
.......................................................
............................................................
...............................................................................
...............................................................
.................................................................
.......................................
COMPONENT LOCATIONS ................................................................................................................
REMOVING THE DRYER ASSEMBLY..................................................................................................
REMOVING THE WASHER REAR PANEL............................................................................................
REMOVING THE DRYER REAR PANEL ...............................................................................................
REMOVING THE TRANSITION PANEL...............................................................................................
ACCESSING THE CONSOLE COMPONENTS.......................................................................................
NOTES ...............................................................................................................................................
TABLE OF CONTENTS (CONTINUED)
GENERAL INFORMATION
27” Stacked Laundry Center n
1-1
Section 1:
General Information
This secon provides general safety, parts, and informaon for
the 27” Stacked Laundry Center.
nWasher Safety
nProduct Informaon
nControl Panel and Features
nUsing the Washer
nModel/Serial Number Locaon
nTech Sheet Locaon
nModel & Serial Number Nomenclature
nDimensions & Clearances
nProduct Specicaons
1-2 n
27” Stacked Laundry Center
GENERAL INFORMATION
Washer Safety
You can be killed or seriously injured if you don't immediately
You can be killed or seriously injured if you don't follow
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can
happen if the instructions are not followed.
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety
messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or hurt you and others.
All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.”
These words mean:
follow instructions.
instructions.
DANGER
WARNING
GENERAL INFORMATION
27” Stacked Laundry Center n
1-3
Product Information
CONTROL PANEL
DOOR HANDLE
DRYER DOOR
WASHER LID
WASHER TOP
DRYER CABINET
WASHER CABINET
DRYER FRONT
COVER
TRANSITION PANEL
SUPPORT BRACKET
CONTROL KNOBS
Figure 1 - 27” Stacked Laundry Center
ANTI-TIP BRACKETS
1-4 n
27” Stacked Laundry Center
GENERAL INFORMATION
Control Panel and Features
Washer
1. WASH CYCLE KNOB
Use the Wash Cycle knob to select available cycles on your
washer. Turn the knob to select a cycle for your laundry
load.
See “Washer Cycle Guide” for detailed descripons of
cycles.
2. WASH TEMP
You may select a Wash Temperature based on the type
of fabric and soils being washed. Use the warmest
wash water safe for the fabric. Follow garment label
instrucons.
3. FABRIC SOFTENER
Set this knob to Yes when adding fabric soener to the
fabric soener dispenser.
4. WASHER START/PAUSE
Press the START/PAUSE buon to start the washer.
5. WASH STATUS INDICATOR LIGHTS
7
3
4
1
CONTROL PANEL AND FEATURES
2
WASH CYCLE KNOB
Use the Wash Cycle knob to select available cycles on your
washer. Turn the knob to select a cycle for your laundry load.
See “Washer Cycle Guide” for detailed descriptions of cycles.
WASH TEMP
You may select a Wash Temperature based on the type of
fabric and soils being washed. Use the warmest wash water
safe for the fabric. Follow garment label instructions.
FABRIC SOFTENER
Set this knob to Yes when adding fabric softener to the
fabric softener dispenser.
START/PAUSE
Press the START/PAUSE button to start the washer.
WASH STATUS INDICATOR LIGHTS
The Cycle Status lights show the progress of a cycle.
At each stage of the process, you may notice sounds
or pauses that are different from your previous washer.
SENSE FILL
When the Start/Pause button is pressed, the washer will ll
and begin sensing to determine load size and balance.
Once sensing is complete, the washer will ll to the
appropriate level for the detected load size and then begin
the wash phase of the cycle.
NOTE: Sensing and wash phases will be paused by opening
the unlocked lid. Close the lid to resume the cycle. If the lid
is left open for more than 10 minutes, the washer will cancel
the cycle and pump out the water. The lid will lock after the
wash phase to begin the initial spinout and remain locked
for the remainder of the cycle.
1
2
3
4
5
Not all features and options are available on all models. Appearance may vary.
6
WASHER
WASH
The washer will ll to the correct water level based on the load
size. Certain cycles may agitate during the ll process to boost
cleaning. You will hear the agitator rotate, followed by a pause
lasting several seconds. When the wash cycle begins, you will
hear the agitator increase speed. The motor sounds may change
at different stages in the wash cycle while the washer performs
different wash actions.
RINSE
Certain cycles use a spray rinse, which adds water to the tub
while the basket spins. You may hear the motor turning on briey
(short hum) to move the basket while lling.
DRAIN/SPIN
The washer spins the load at increasing speeds for proper water
removal, based on the selected cycle.
DONE
Once the cycle is complete, this light will come on. Remove the
load promptly for best results.
LID LOCK
The Lid Lock feature allows for
higher spin speeds. When the Lid
Lock light is lit, the lid is locked and
cannot be opened without pausing
the cycle. When the light is off, the
lid can be opened.
To open the lid after it has been
locked, press START/PAUSE.
The lid will unlock once the
washer movement has stopped.
This may take several minutes if
the load was spinning at high speed.
Press START/PAUSE again to resume the cycle.
57
3
4
1 2 6
57
STANDARD VENT MODELS
LONG VENT MODELS
The Cycle Status lights show the progress of a cycle. At
each stage of the process, you may noce sounds or
pauses that are dierent from your previous washer.
7
3
4
1
CONTROL PANEL AND FEATURES
2
WASH CYCLE KNOB
Use the Wash Cycle knob to select available cycles on your
washer. Turn the knob to select a cycle for your laundry load.
See “Washer Cycle Guide” for detailed descriptions of cycles.
WASH TEMP
You may select a Wash Temperature based on the type of
fabric and soils being washed. Use the warmest wash water
safe for the fabric. Follow garment label instructions.
FABRIC SOFTENER
Set this knob to Yes when adding fabric softener to the
fabric softener dispenser.
START/PAUSE
Press the START/PAUSE button to start the washer.
WASH STATUS INDICATOR LIGHTS
The Cycle Status lights show the progress of a cycle.
At each stage of the process, you may notice sounds
or pauses that are different from your previous washer.
SENSE FILL
When the Start/Pause button is pressed, the washer will ll
and begin sensing to determine load size and balance.
Once sensing is complete, the washer will ll to the
appropriate level for the detected load size and then begin
the wash phase of the cycle.
NOTE: Sensing and wash phases will be paused by opening
the unlocked lid. Close the lid to resume the cycle. If the lid
is left open for more than 10 minutes, the washer will cancel
the cycle and pump out the water. The lid will lock after the
wash phase to begin the initial spinout and remain locked
for the remainder of the cycle.
1
2
3
4
5
Not all features and options are available on all models. Appearance may vary.
6
WASHER
WASH
The washer will ll to the correct water level based on the load
size. Certain cycles may agitate during the ll process to boost
cleaning. You will hear the agitator rotate, followed by a pause
lasting several seconds. When the wash cycle begins, you will
hear the agitator increase speed. The motor sounds may change
at different stages in the wash cycle while the washer performs
different wash actions.
RINSE
Certain cycles use a spray rinse, which adds water to the tub
while the basket spins. You may hear the motor turning on briey
(short hum) to move the basket while lling.
DRAIN/SPIN
The washer spins the load at increasing speeds for proper water
removal, based on the selected cycle.
DONE
Once the cycle is complete, this light will come on. Remove the
load promptly for best results.
LID LOCK
The Lid Lock feature allows for
higher spin speeds. When the Lid
Lock light is lit, the lid is locked and
cannot be opened without pausing
the cycle. When the light is off, the
lid can be opened.
To open the lid after it has been
locked, press START/PAUSE.
The lid will unlock once the
washer movement has stopped.
This may take several minutes if
the load was spinning at high speed.
Press START/PAUSE again to resume the cycle.
57
3
4
1 2 6
57
STANDARD VENT MODELS
LONG VENT MODELS
SENSE/FILL
When the Start/Pause buon is pressed, the washer
will ll and begin sensing to determine load size and
balance. Once sensing is complete, the washer will ll to
the appropriate level for the detected load size and then
begin the wash phase of the cycle.
NOTE: Sensing and wash phases will be paused by
opening the unlocked lid. Close the lid to resume the
cycle. If the lid is le open for more than 10 minutes, the
washer will cancel the cycle and pump out the water.
The lid will lock aer the wash phase to begin the inial
spinout and remain locked for the remainder of the cycle.
WASH
The washer will ll to the correct water level based on
the load size. Certain cycles may agitate during the ll
process to boost cleaning. You will hear the agitator
rotate, followed by a pause lasng several seconds. When
the wash cycle begins, you will hear the agitator increase
speed. The motor sounds may change at dierent stages
in the wash cycle while the washer performs dierent
wash acons.
RINSE
Certain cycles use a spray rinse, which adds water to
the tub while the basket spins. You may hear the motor
turning on briey (short hum) to move the basket while
lling.
DRAIN/SPIN
The washer spins the load at increasing speeds for proper
water removal, based on the selected cycle.
Not all features and options are available on all models. Appearance may vary.
GENERAL INFORMATION
27” Stacked Laundry Center n
1-5
Washer (connued)
DONE
Once the cycle is complete, this light will come on.
Remove the load promptly for best results.
LID LOCK
The Lid Lock feature allows for higher spin speeds. When
the Lid Lock light is lit, the
lid is locked and cannot be
opened without pausing the
cycle. When the light is o,
the lid can be opened.
To open the lid aer it has
been locked, press START/
PAUSE. The lid will unlock
once the washer movement
has stopped. This may take
several minutes if the load
was spinning at high speed.
Press START/PAUSE again to resume the cycle.
7
3
4
1
CONTROL PANEL AND FEATURES
2
WASH CYCLE KNOB
Use the Wash Cycle knob to select available cycles on your
washer. Turn the knob to select a cycle for your laundry load.
See “Washer Cycle Guide” for detailed descriptions of cycles.
WASH TEMP
You may select a Wash Temperature based on the type of
fabric and soils being washed. Use the warmest wash water
safe for the fabric. Follow garment label instructions.
FABRIC SOFTENER
Set this knob to Yes when adding fabric softener to the
fabric softener dispenser.
START/PAUSE
Press the START/PAUSE button to start the washer.
WASH STATUS INDICATOR LIGHTS
The Cycle Status lights show the progress of a cycle.
At each stage of the process, you may notice sounds
or pauses that are different from your previous washer.
SENSE FILL
When the Start/Pause button is pressed, the washer will ll
and begin sensing to determine load size and balance.
Once sensing is complete, the washer will ll to the
appropriate level for the detected load size and then begin
the wash phase of the cycle.
NOTE: Sensing and wash phases will be paused by opening
the unlocked lid. Close the lid to resume the cycle. If the lid
is left open for more than 10 minutes, the washer will cancel
the cycle and pump out the water. The lid will lock after the
wash phase to begin the initial spinout and remain locked
for the remainder of the cycle.
1
2
3
4
5
Not all features and options are available on all models. Appearance may vary.
6
WASHER
WASH
The washer will ll to the correct water level based on the load
size. Certain cycles may agitate during the ll process to boost
cleaning. You will hear the agitator rotate, followed by a pause
lasting several seconds. When the wash cycle begins, you will
hear the agitator increase speed. The motor sounds may change
at different stages in the wash cycle while the washer performs
different wash actions.
RINSE
Certain cycles use a spray rinse, which adds water to the tub
while the basket spins. You may hear the motor turning on briey
(short hum) to move the basket while lling.
DRAIN/SPIN
The washer spins the load at increasing speeds for proper water
removal, based on the selected cycle.
DONE
Once the cycle is complete, this light will come on. Remove the
load promptly for best results.
LID LOCK
The Lid Lock feature allows for
higher spin speeds. When the Lid
Lock light is lit, the lid is locked and
cannot be opened without pausing
the cycle. When the light is off, the
lid can be opened.
To open the lid after it has been
locked, press START/PAUSE.
The lid will unlock once the
washer movement has stopped.
This may take several minutes if
the load was spinning at high speed.
Press START/PAUSE again to resume the cycle.
57
3
4
1 2 6
57
STANDARD VENT MODELS
LONG VENT MODELS
Control Panel and Features (continued)
Dryer
6. DRYER CYCLE KNOB
Use your Dryer Cycle knob to select available cycles on
your dryer. Turn the knob to select a cycle for your laundry
load. See “Dryer Cycle Guide” for detailed descripons of
cycles.
TIMED DRY
Will run the dryer for the specied me on the control.
Drying me and temperature will depend on your dryer
model.
NORMAL and DELICATE CYCLES
These cycles sense moisture in the load or air temperature
and shut o when the load reaches the selected dryness
level. They give the best drying in the shortest me.
Drying me will vary based on fabric type, load size, and
dryness seng.
AIR ONLY
This cycle will run the dryer without heat for the specied
me on the control.
7. DRYER START BUTTON
The Start buon is used to start the dryer. Promptly
removing clothes at the end of the cycle reduces
wrinkling.
1-6 n
27” Stacked Laundry Center
GENERAL INFORMATION
Using the Washer
Add Laundry Products
11
■Empty pockets. Loose change, buttons, or any small object
can pass under the agitator and become trapped, causing
unexpected sounds.
■Sort items by recommended cycle, water temperature,
and colorfastness.
■Separate heavily soiled items from lightly soiled.
■Separate delicate items from sturdy fabrics.
■Do not dry garments if stains remain after washing, because
heat can set stains into fabric.
■Treat stains promptly.
■Close zippers, fasten hooks, tie strings and sashes, and
remove non-washable trim and ornaments.
■Mend rips and tears to avoid further damage to items
during washing.
Helpful Tips:
■When washing waterproof or water-resistant items, load evenly.
■Use mesh garment bags to help avoid tangling when washing
delicate or small items.
■Turn knits inside out to avoid pilling. Separate lint-takers from
lint-givers. Synthetics, knits, and corduroy fabrics will pick up
lint from towels, rugs, and chenille fabrics.
NOTE: Always read and follow fabric care label instructions to
avoid damage to your garments.
1. Sort and prepare your laundry
USING YOUR WASHER
Add a measured amount of HE
detergent or single-dose laundry
packet into the basket.
If using Oxi-type boosters, color-safe
bleach, or fabric softener crystals, add
to the bottom of the washer basket before adding clothes.
IMPORTANT: Use only High Efciency detergents. The package
will be marked “HE” or “High Efciency.” Using non-HE
detergent will likely result in longer cycle times and reduced
rinsing performance. It may also result in component malfunction
and, over time, buildup of mold or mildew. HE detergents should
be low-sudsing and quick-dispersing to produce the right
amount of suds for the best performance. They should hold soil
in suspension so it is not redeposited onto clean clothes. Not all
detergents labeled as High Efciency are identical in formulation
and their ability to reduce suds. For example, natural, organic,
or homemade HE detergents may generate a high level of suds.
NOTE: Follow the manufacturer’s instructions to determine the
amount of laundry products to use.
2. Add laundry products
Figure X
Add a measured amount of HE detergent or single-dose
laundry packet into the basket.
If using Oxi-type boosters, color-safe bleach, or fabric soener
crystals, add to the boom of the washer basket before adding
clothes.
IMPORTANT: Use only High Eciency detergents. The
package will be marked “HE” or “High Eciency.” Using
non-HE detergent will likely result in longer cycle mes and
reduced rinsing performance. It may also result in component
malfuncon and, over me, buildup of mold or mildew. HE
detergents should be low-sudsing and quick-dispersing to
produce the right amount of suds for the best performance.
They should hold soil in suspension so it is not redeposited
onto clean clothes. Not all detergents labeled as High
Eciency are idencal in formulaon and their ability to
reduce suds. For example, natural, organic, or homemade HE
detergents may generate a high level of suds.
NOTE: Follow the manufacturer’s instrucons to determine
the amount of laundry products to use.
Add Liquid Chlorine Bleach to Dispenser
Do not overll, dilute, or use more than 1 cup (236 mL). Do
not use color-safe bleach or Oxi products in the same cycle
with liquid chlorine bleach.
12
5. Add fabric softener to dispenser
Pour a measured amount of liquid fabric
softener into dispenser; always follow
manufacturer’s directions for correct amount
of fabric softener based on your load size.
Dilute liquid fabric softener by lling the dispenser with warm
water until liquid reaches the underside of the rim. See max ll
line arrows. Do not overll.
Adding Liquid Fabric Softener Manually to Wash Load
During the nal rinse, wait until the washer has completed lling
and press the START/PAUSE button to pause the washer. Lift
the lid and add the measured recommended amount of liquid
fabric softener. Do not allow liquid fabric softener to spill, splash,
drip, or run into the basket or on load. Do not use more than
the recommended amount. Close the lid and press the START/
PAUSE button again to start the washer.
Do not overll, dilute, or use more than 1 cup (236 mL).
Do not use color-safe bleach or Oxi products in the same
cycle with liquid chlorine bleach.
Load garments in loose heaps evenly around basket wall.
For best results, do not pack the load tightly. Do not wrap large
items such as sheets around the agitator; load them in loose
piles around the sides of the basket. Try mixing different-sized
items to reduce tangling.
3. Load laundry into washer
IMPORTANT: Do not tightly pack or force items into washer.
Items need to move freely for best cleaning and to reduce
wrinkling and tangling.
Turn cycle knob to choose your wash cycle. For more
information, see “Washer Cycle Guide.”
6. Select cycle
4.
Add liquid chlorine bleach
to dispenser
MAX FILL
Liquid
Chlorine Bleach
Figure X
Add Fabric Softener to Dispenser
12
5. Add fabric softener to dispenser
Pour a measured amount of liquid fabric
softener into dispenser; always follow
manufacturer’s directions for correct amount
of fabric softener based on your load size.
Dilute liquid fabric softener by lling the dispenser with warm
water until liquid reaches the underside of the rim. See max ll
line arrows. Do not overll.
Adding Liquid Fabric Softener Manually to Wash Load
During the nal rinse, wait until the washer has completed lling
and press the START/PAUSE button to pause the washer. Lift
the lid and add the measured recommended amount of liquid
fabric softener. Do not allow liquid fabric softener to spill, splash,
drip, or run into the basket or on load. Do not use more than
the recommended amount. Close the lid and press the START/
PAUSE button again to start the washer.
Do not overll, dilute, or use more than 1 cup (236 mL).
Do not use color-safe bleach or Oxi products in the same
cycle with liquid chlorine bleach.
Load garments in loose heaps evenly around basket wall.
For best results, do not pack the load tightly. Do not wrap large
items such as sheets around the agitator; load them in loose
piles around the sides of the basket. Try mixing different-sized
items to reduce tangling.
3. Load laundry into washer
IMPORTANT: Do not tightly pack or force items into washer.
Items need to move freely for best cleaning and to reduce
wrinkling and tangling.
Turn cycle knob to choose your wash cycle. For more
information, see “Washer Cycle Guide.”
6. Select cycle
4.
Add liquid chlorine bleach
to dispenser
MAX FILL
Liquid
Chlorine Bleach
12
5. Add fabric softener to dispenser
Pour a measured amount of liquid fabric
softener into dispenser; always follow
manufacturer’s directions for correct amount
of fabric softener based on your load size.
Dilute liquid fabric softener by lling the dispenser with warm
water until liquid reaches the underside of the rim. See max ll
line arrows. Do not overll.
Adding Liquid Fabric Softener Manually to Wash Load
During the nal rinse, wait until the washer has completed lling
and press the START/PAUSE button to pause the washer. Lift
the lid and add the measured recommended amount of liquid
fabric softener. Do not allow liquid fabric softener to spill, splash,
drip, or run into the basket or on load. Do not use more than
the recommended amount. Close the lid and press the START/
PAUSE button again to start the washer.
Do not overll, dilute, or use more than 1 cup (236 mL).
Do not use color-safe bleach or Oxi products in the same
cycle with liquid chlorine bleach.
Load garments in loose heaps evenly around basket wall.
For best results, do not pack the load tightly. Do not wrap large
items such as sheets around the agitator; load them in loose
piles around the sides of the basket. Try mixing different-sized
items to reduce tangling.
3. Load laundry into washer
IMPORTANT: Do not tightly pack or force items into washer.
Items need to move freely for best cleaning and to reduce
wrinkling and tangling.
Turn cycle knob to choose your wash cycle. For more
information, see “Washer Cycle Guide.”
6. Select cycle
4.
Add liquid chlorine bleach
to dispenser
MAX FILL
Liquid
Chlorine Bleach
Pour a measured amount of liquid fabric soener into
dispenser; always follow manufacturer’s direcons for correct
amount of fabric soener based on your load size.
Dilute liquid fabric soener by lling the dispenser with warm
water unl liquid reaches the underside of the rim. See max ll
line arrows. Do not overll.
Adding Liquid Fabric Soener Manually to Wash Load
During the nal rinse, wait unl the washer has completed
lling and press the START/PAUSE buon to pause the washer.
Li the lid and add the measured recommended amount of
liquid fabric soener. Do not allow liquid fabric soener to
spill, splash, drip, or run into the basket or on load. Do not use
more than the recommended amount. Close the lid and press
the START/ PAUSE buon again to start the washer.
Figure X
GENERAL INFORMATION
27” Stacked Laundry Center n
1-7
Tech Sheet Location
(Behind Transition Panel)
To access tech sheet, re-
move the top three screws
indicated and lower transi-
tion panel.
Model/Serial Number Label & Tech Sheet Location
Model & Serial Number
Label Location
Figure 9 - Tech Sheet Location
1-8 n
27” Stacked Laundry Center
GENERAL INFORMATION
Model & Serial Number Nomenclature
MODEL NUMBER W E T 40 27 H W 0
INTERNATIONAL SALES OR
MARKETING CHANNEL
BRAND
W = Whirlpool
TYPE
E = Electric, G = Gas
ACCESS
T = Top Load
FEATURE SET
40 = Standard Vent, LV = Long Vent
SIZE
27 = 27” Width
YEAR OF INTRODUCTION
H = 2018
COLOR CODE
W = White
ENGINEERING CHANGE
0 = Basic Release; 1 = First Revision; etc.
SERIAL NUMBER M 7 25 10000
PRODUCTION SITE
M = Marion, OH
YEAR OF PRODUCTION
7 = 2017, 8 = 2018, etc.
WEEK OF PRODUCTION
PRODUCT SEQUENCE NUMBER
GENERAL INFORMATION
27” Stacked Laundry Center n
1-9
Dimensions & Clearances
8
271/4"
(692 mm)
75
½
"
(1918 mm)
39"
(991 mm)
45"
(1143 mm)
11
½
"
(292 mm)
13"
(330 mm)
3615/16"
(938 mm)
75½"
(1918 mm)
271/4"
(692 mm)
Dimensions Clearances
Side Clearances (recommended/minimum)
1"/0"
(25 mm/0 mm)
1"/0"
(25 mm/0 mm)
Dimensions/Clearances, 27" (69 cm) Models
Front/Back/Top Clearances (recommended/minimum)
Front View
Back View
Side View
75½"
(1918 mm)
47
15
/
16
"
(1218 mm) 27
11
/
16
"
(704 mm)
32
7
/
16
"
(824 mm)
35¾"
(908 mm)
61
13
/
16
"
(1570 mm)
1"
(25 mm)
(Closet)*
5"
(127 mm)**
1"/0"
(25 mm/0 mm)
**Required spacing.
**Rear clearance may be 0" (0 mm) when house exhaust system is lined up directly with dryer exhaust.
*Required spacing.
** Rear clearance may be 0” (0 mm) when house
exhaust system is lined up directly with dryer
exhaust.
1-10 n
27” Stacked Laundry Center
GENERAL INFORMATION
Product Specifications
ELECTRICAL
Line Voltage : Electric = 240 VAC
Gas = 120 VAC
Frequency : 57–63 Hz
Amps : Electric - 30A
Gas = 15 - 20A
Operang Temperature Range : 40–115°F (4.5–46°C)
UTILITIES
Water Temp : 120°F (49°C)
Water Pressure : 15–125 PSI (103-862 kPa)
Drain Height : 39 in. to 8 . (991 mm to 2.4 m)
WASHER DETAILS
Capacity : Washer = 3.5 Cu Ft
Motor Drive Type : Washer = Belt
Drum Material : Powder Coat
Control : Washer = Electronic
Advanced Vibraon Control : Yes
Automac Load Size Sensing : Yes
Cycles : (9) Bulky Items, Casual, Clean Washer, Colors, Delicates, Drain & Spin,
Heavy Duty, Normal, Quick Wash
Wash/Rinse Temperatures : (5) Cold, Cool, Hot, Tap Cold, Warm
Extra Rinse : Yes
Spin : Maximum Spin Speed (RPM) 690
Suspension System : Suspended Tub - 4 Springs
DRYER DETAILS
Capacity : Dryer = 5.9 Cu Ft
Motor Drive Type : Dryer = Belt
Drum Material : Powder Coat
Control : Dryer = Timer
Moisture Sensor : Yes (Long Vent Only)
Dryer Cycles : 4
Venng : Rear Venng Only
DIMENSIONS
Depth : 32 7/16” (824mm)
Height : 75 1/2” (1918mm)
Width : 27 1/4” (692mm)
Net Weight : 250 lbs. (113.4kg)
DIAGNOSTICS & TROUBLESHOOTING
27” Stacked Laundry Center n
2-1
Section 2:
Diagnostics &
Troubleshooting
This secon provides diagnosc, fault codes, and
troubleshoong informaon for the 27” Stacked Laundry
Center.
WASHER & DRYER
nDiagnosc Guide
WASHER ASSEMBLY
nDiagnosc LED - Main Control (Washer)
nSelf Diagnosc Test Modes (Washer)
nAcvang the Service Diagnosc Test Mode (Washer)
nUnsuccessful Entry
nExing the Service Diagnosc Test Modes
nFault Code Display Mode
nAutomac Test Mode
nManual Test Mode
nCalibraon Mode
nUI Test Mode
nSoware Version Display Mode
nTachometer Vericaon Mode
nCustomer Viewable Fault Codes (Washer)
nFault/Error Codes (Washer)
nTroubleshoong Guide (Washer)
DRYER ASSEMBLY
nTroubleshoong Guide (Dryer)
nNotes
2-2 n
27” Stacked Laundry Center
DIAGNOSTICS & TROUBLESHOOTING
For Service Technician Use Only
Before servicing, check the following:
nMake sure there is power at the wall outlet.
nHas a household fuse blown or circuit breaker tripped?
Was a regular fuse used? Inform customer that a me-
delay fuse is required.
nIs dryer vent properly installed and clear of lint or
obstrucons?
nAre both hot and cold water faucets open and water
supply hoses unobstructed?
nMake sure drain hose is not sealed into drain pipe, and
that there is an air gap for venlaon. Ensure drain
height is between 39” (991 mm) and 8’ (2.4 m) above
the oor.
nAll tests/checks should be made with a VOM (volt-
ohm-milliammeter) or DVM (digital-voltmeter) having a
sensivity of 20,000 Ω per volt DC or greater.
nResistance checks must be made with washer
unplugged or power disconnected.
nIMPORTANT: Avoid using large diameter probes
when checking harness connectors as the probes may
damage the connectors upon inseron.
nCheck all harnesses and connecons before replacing
components. Look for connectors not fully seated,
broken or loose wires and terminals, or wires not
pressed into connectors far enough to engage metal
barbs.
nA potenal cause of a control not funconing is
corrosion or contaminaon on connecons. Use an
ohmmeter to check for connuity across suspected
connecons.
A troubleshoong tool has been implemented onto the main
control board—a diagnosc LED.
LED ON – The Control is detecng correct incoming line
voltage and the processor is funconing.
LED OFF – Control malfuncon. Perform TEST #1: Main
Control, page 3-5, to verify main control funconality.
3$*(
FOR SERVICE TECHNICIAN’S USE ONLY
DO NOT REMOVE OR DESTROY
ACTIVATING THE SERVICE
DIAGNOSTIC TEST MODES (WASHER)
1. Be sure the washer/dryer is in standby
mode (plugged in with all indicators off).
NOTE: After initial power is applied, wait 10
seconds before activating Service Diagnostic
Test Modes.
2. Perform the following sequence of
movement using the cycle selector knob.
NOTE: AFTER RESET, sequence “a” through
“e” must be completed within 6 seconds.
RESET - Rotate cycle selector knob
counterclockwise one or more clicks
to clear sequence.
a. Rotate cycle selector knob clockwise
one click and wait ½ second.
b. Rotate cycle selector knob clockwise
one click and wait ½ second.
c. Rotate cycle selector knob clockwise
one click and wait ½ second.
d. Rotate cycle selector knob
counterclockwise one click and
wait ½ second.
e. Rotate cycle selector knob
clockwise one click.
¾Successful activation of Diagnostic Test
Modes will be indicated by all status
LEDs (except for Lid Lock) flashing
ON and OFF in half-second intervals.
NOTE: LED names may vary between
makes and models.
Legend: = ON = OFF
Figure 2 - Status LEDs flashing ON and OFF
¾If the status LEDs do not display as
described above, the sequence may
not have been completed within 6
seconds. Repeat step 2 to ensure this
was not the cause. If still unsuccessful,
see Unsuccessful Entry, page 3.
4
3
3
3
4
3
Sense Wash Rinse Drain Done
Fill Spin
0.5 Seconds ON
0.5 Seconds OFF
5
/
/
5
5
5
DIAGNOSTIC GUIDE
Before servicing, check the following:
Make sure there is power at the wall outlet.
Has a household fuse blown or circuit breaker
tripped? Was a regular fuse used? Inform
customer that a time-delay fuse is required.
Is dryer vent properly installed and clear
of lint or obstructions?
Are both hot and cold water faucets open
and water supply hoses unobstructed?
Make sure drain hose is not sealed into
drain pipe, and that there is an air gap for
ventilation. Ensure drain height is between
39" (991 mm) and 8' (2.4 m) above the floor.
All tests/checks should be made with a
VOM (volt-ohm-milliammeter) or DVM
(digital-voltmeter) having a sensitivity of
20,000 1per volt DC or greater.
Resistance checks must be made with washer/
dryer unplugged or power disconnected.
IMPORTANT: Avoid using large
diameter probes when checking harness
connectors as the probes may damage
the connectors upon insertion.
Check all harnesses and connections before
replacing components. Look for connectors
not fully seated, broken or loose wires and
terminals, or wires not pressed into connectors
far enough to engage metal barbs.
A potential cause of a control not
functioning is corrosion or contamination on
connections. Use an ohmmeter to check for
continuity across suspected connections.
DIAGNOSTIC LED – MAIN CONTROL (WASHER)
A troubleshooting tool has been implemented
onto the main control board—a diagnostic LED.
LED ON – The Control is detecting correct incoming
line voltage and the processor is functioning.
LED OFF – Control malfunction. Perform TEST #1:
Main Control, page 12, to verify main control
functionality.
SERVICE DIAGNOSTIC TEST MODES (WASHER)
These tests allow factory or service personnel
to test and verify all inputs to the main control
board. You may want to do a quick and overall
checkup of the washer with these tests before
going to specific troubleshooting tests.
LED Location
Figure 1
Figure 1
These tests allow factory or service personnel to test and
verify all inputs to the main control board. You may want to
do a quick and overall checkup of the washer with these tests
before going to specic troubleshoong tests.
ACTIVATING THE SERVICE
1. Be sure the washer/dryer is in standby mode (plugged
in with all indicators o). NOTE: Aer inial power
is applied, wait 10 seconds before acvang Service
Diagnosc Test Modes.
2. Perform the following sequence of movement using the
cycle selector knob. NOTE: AFTER RESET, sequence “a”
through “e” must be completed within .
3$*(
FOR SERVICE TECHNICIAN’S USE ONLY
DO NOT REMOVE OR DESTROY
ACTIVATING THE SERVICE
DIAGNOSTIC TEST MODES (WASHER)
1. Be sure the washer/dryer is in standby
mode (plugged in with all indicators off).
NOTE: After initial power is applied, wait 10
seconds before activating Service Diagnostic
Test Modes.
2. Perform the following sequence of
movement using the cycle selector knob.
NOTE: AFTER RESET, sequence “a” through
“e” must be completed within 6 seconds.
RESET - Rotate cycle selector knob
counterclockwise one or more clicks
to clear sequence.
a. Rotate cycle selector knob clockwise
one click and wait ½ second.
b. Rotate cycle selector knob clockwise
one click and wait ½ second.
c. Rotate cycle selector knob clockwise
one click and wait ½ second.
d. Rotate cycle selector knob
counterclockwise one click and
wait ½ second.
e. Rotate cycle selector knob
clockwise one click.
¾Successful activation of Diagnostic Test
Modes will be indicated by all status
LEDs (except for Lid Lock) flashing
ON and OFF in half-second intervals.
NOTE: LED names may vary between
makes and models.
Legend: = ON = OFF
Figure 2 - Status LEDs flashing ON and OFF
¾If the status LEDs do not display as
described above, the sequence may
not have been completed within 6
seconds. Repeat step 2 to ensure this
was not the cause. If still unsuccessful,
see Unsuccessful Entry, page 3.
4
3
3
3
4
3
Sense Wash Rinse Drain Done
Fill Spin
0.5 Seconds ON
0.5 Seconds OFF
5
/
/
5
5
5
DIAGNOSTIC GUIDE
Before servicing, check the following:
Make sure there is power at the wall outlet.
Has a household fuse blown or circuit breaker
tripped? Was a regular fuse used? Inform
customer that a time-delay fuse is required.
Is dryer vent properly installed and clear
of lint or obstructions?
Are both hot and cold water faucets open
and water supply hoses unobstructed?
Make sure drain hose is not sealed into
drain pipe, and that there is an air gap for
ventilation. Ensure drain height is between
39" (991 mm) and 8' (2.4 m) above the floor.
All tests/checks should be made with a
VOM (volt-ohm-milliammeter) or DVM
(digital-voltmeter) having a sensitivity of
20,000 1per volt DC or greater.
Resistance checks must be made with washer/
dryer unplugged or power disconnected.
IMPORTANT: Avoid using large
diameter probes when checking harness
connectors as the probes may damage
the connectors upon insertion.
Check all harnesses and connections before
replacing components. Look for connectors
not fully seated, broken or loose wires and
terminals, or wires not pressed into connectors
far enough to engage metal barbs.
A potential cause of a control not
functioning is corrosion or contamination on
connections. Use an ohmmeter to check for
continuity across suspected connections.
DIAGNOSTIC LED – MAIN CONTROL (WASHER)
A troubleshooting tool has been implemented
onto the main control board—a diagnostic LED.
LED ON – The Control is detecting correct incoming
line voltage and the processor is functioning.
LED OFF – Control malfunction. Perform TEST #1:
Main Control, page 12, to verify main control
functionality.
SERVICE DIAGNOSTIC TEST MODES (WASHER)
These tests allow factory or service personnel
to test and verify all inputs to the main control
board. You may want to do a quick and overall
checkup of the washer with these tests before
going to specific troubleshooting tests.
LED Location
Figure 1
LED Locaon
RESET - Rotate cycle selector knob
one or more clicks to clear
sequence.
a. Rotate cycle selector knob one click
and wait ½ second.
b. Rotate cycle selector knob one click
and wait ½ second.
c. Rotate cycle selector knob one click
and wait ½ second.
d. Rotate cycle selector knob
one click and wait ½ second.
e. Rotate cycle selector knob one
click.
3$*(
FOR SERVICE TECHNICIAN’S USE ONLY
DO NOT REMOVE OR DESTROY
ACTIVATING THE SERVICE
DIAGNOSTIC TEST MODES (WASHER)
1. Be sure the washer/dryer is in standby
mode (plugged in with all indicators off).
NOTE: After initial power is applied, wait 10
seconds before activating Service Diagnostic
Test Modes.
2. Perform the following sequence of
movement using the cycle selector knob.
NOTE: AFTER RESET, sequence “a” through
“e” must be completed within 6 seconds.
RESET - Rotate cycle selector knob
counterclockwise one or more clicks
to clear sequence.
a. Rotate cycle selector knob clockwise
one click and wait ½ second.
b. Rotate cycle selector knob clockwise
one click and wait ½ second.
c. Rotate cycle selector knob clockwise
one click and wait ½ second.
d. Rotate cycle selector knob
counterclockwise one click and
wait ½ second.
e. Rotate cycle selector knob
clockwise one click.
¾Successful activation of Diagnostic Test
Modes will be indicated by all status
LEDs (except for Lid Lock) flashing
ON and OFF in half-second intervals.
NOTE: LED names may vary between
makes and models.
Legend: = ON = OFF
Figure 2 - Status LEDs flashing ON and OFF
¾If the status LEDs do not display as
described above, the sequence may
not have been completed within 6
seconds. Repeat step 2 to ensure this
was not the cause. If still unsuccessful,
see Unsuccessful Entry, page 3.
4
3
3
3
4
3
Sense Wash Rinse Drain Done
Fill Spin
0.5 Seconds ON
0.5 Seconds OFF
5
/
/
5
5
5
DIAGNOSTIC GUIDE
Before servicing, check the following:
Make sure there is power at the wall outlet.
Has a household fuse blown or circuit breaker
tripped? Was a regular fuse used? Inform
customer that a time-delay fuse is required.
Is dryer vent properly installed and clear
of lint or obstructions?
Are both hot and cold water faucets open
and water supply hoses unobstructed?
Make sure drain hose is not sealed into
drain pipe, and that there is an air gap for
ventilation. Ensure drain height is between
39" (991 mm) and 8' (2.4 m) above the floor.
All tests/checks should be made with a
VOM (volt-ohm-milliammeter) or DVM
(digital-voltmeter) having a sensitivity of
20,000 1per volt DC or greater.
Resistance checks must be made with washer/
dryer unplugged or power disconnected.
IMPORTANT: Avoid using large
diameter probes when checking harness
connectors as the probes may damage
the connectors upon insertion.
Check all harnesses and connections before
replacing components. Look for connectors
not fully seated, broken or loose wires and
terminals, or wires not pressed into connectors
far enough to engage metal barbs.
A potential cause of a control not
functioning is corrosion or contamination on
connections. Use an ohmmeter to check for
continuity across suspected connections.
DIAGNOSTIC LED – MAIN CONTROL (WASHER)
A troubleshooting tool has been implemented
onto the main control board—a diagnostic LED.
LED ON – The Control is detecting correct incoming
line voltage and the processor is functioning.
LED OFF – Control malfunction. Perform TEST #1:
Main Control, page 12, to verify main control
functionality.
SERVICE DIAGNOSTIC TEST MODES (WASHER)
These tests allow factory or service personnel
to test and verify all inputs to the main control
board. You may want to do a quick and overall
checkup of the washer with these tests before
going to specific troubleshooting tests.
LED Location
Figure 1
3$*(
FOR SERVICE TECHNICIAN’S USE ONLY
DO NOT REMOVE OR DESTROY
ACTIVATING THE SERVICE
DIAGNOSTIC TEST MODES (WASHER)
1. Be sure the washer/dryer is in standby
mode (plugged in with all indicators off).
NOTE: After initial power is applied, wait 10
seconds before activating Service Diagnostic
Test Modes.
2. Perform the following sequence of
movement using the cycle selector knob.
NOTE: AFTER RESET, sequence “a” through
“e” must be completed within 6 seconds.
RESET - Rotate cycle selector knob
counterclockwise one or more clicks
to clear sequence.
a. Rotate cycle selector knob clockwise
one click and wait ½ second.
b. Rotate cycle selector knob clockwise
one click and wait ½ second.
c. Rotate cycle selector knob clockwise
one click and wait ½ second.
d. Rotate cycle selector knob
counterclockwise one click and
wait ½ second.
e. Rotate cycle selector knob
clockwise one click.
¾Successful activation of Diagnostic Test
Modes will be indicated by all status
LEDs (except for Lid Lock) flashing
ON and OFF in half-second intervals.
NOTE: LED names may vary between
makes and models.
Legend: = ON = OFF
Figure 2 - Status LEDs flashing ON and OFF
¾If the status LEDs do not display as
described above, the sequence may
not have been completed within 6
seconds. Repeat step 2 to ensure this
was not the cause. If still unsuccessful,
see Unsuccessful Entry, page 3.
4
3
3
3
4
3
Sense Wash Rinse Drain Done
Fill Spin
0.5 Seconds ON
0.5 Seconds OFF
5
/
/
5
5
5
DIAGNOSTIC GUIDE
Before servicing, check the following:
Make sure there is power at the wall outlet.
Has a household fuse blown or circuit breaker
tripped? Was a regular fuse used? Inform
customer that a time-delay fuse is required.
Is dryer vent properly installed and clear
of lint or obstructions?
Are both hot and cold water faucets open
and water supply hoses unobstructed?
Make sure drain hose is not sealed into
drain pipe, and that there is an air gap for
ventilation. Ensure drain height is between
39" (991 mm) and 8' (2.4 m) above the floor.
All tests/checks should be made with a
VOM (volt-ohm-milliammeter) or DVM
(digital-voltmeter) having a sensitivity of
20,000 1per volt DC or greater.
Resistance checks must be made with washer/
dryer unplugged or power disconnected.
IMPORTANT: Avoid using large
diameter probes when checking harness
connectors as the probes may damage
the connectors upon insertion.
Check all harnesses and connections before
replacing components. Look for connectors
not fully seated, broken or loose wires and
terminals, or wires not pressed into connectors
far enough to engage metal barbs.
A potential cause of a control not
functioning is corrosion or contamination on
connections. Use an ohmmeter to check for
continuity across suspected connections.
DIAGNOSTIC LED – MAIN CONTROL (WASHER)
A troubleshooting tool has been implemented
onto the main control board—a diagnostic LED.
LED ON – The Control is detecting correct incoming
line voltage and the processor is functioning.
LED OFF – Control malfunction. Perform TEST #1:
Main Control, page 12, to verify main control
functionality.
SERVICE DIAGNOSTIC TEST MODES (WASHER)
These tests allow factory or service personnel
to test and verify all inputs to the main control
board. You may want to do a quick and overall
checkup of the washer with these tests before
going to specific troubleshooting tests.
LED Location
Figure 1
3$*(
FOR SERVICE TECHNICIAN’S USE ONLY
DO NOT REMOVE OR DESTROY
ACTIVATING THE SERVICE
DIAGNOSTIC TEST MODES (WASHER)
1. Be sure the washer/dryer is in standby
mode (plugged in with all indicators off).
NOTE: After initial power is applied, wait 10
seconds before activating Service Diagnostic
Test Modes.
2. Perform the following sequence of
movement using the cycle selector knob.
NOTE: AFTER RESET, sequence “a” through
“e” must be completed within 6 seconds.
RESET - Rotate cycle selector knob
counterclockwise one or more clicks
to clear sequence.
a. Rotate cycle selector knob clockwise
one click and wait ½ second.
b. Rotate cycle selector knob clockwise
one click and wait ½ second.
c. Rotate cycle selector knob clockwise
one click and wait ½ second.
d. Rotate cycle selector knob
counterclockwise one click and
wait ½ second.
e. Rotate cycle selector knob
clockwise one click.
¾Successful activation of Diagnostic Test
Modes will be indicated by all status
LEDs (except for Lid Lock) flashing
ON and OFF in half-second intervals.
NOTE: LED names may vary between
makes and models.
Legend: = ON = OFF
Figure 2 - Status LEDs flashing ON and OFF
¾If the status LEDs do not display as
described above, the sequence may
not have been completed within 6
seconds. Repeat step 2 to ensure this
was not the cause. If still unsuccessful,
see Unsuccessful Entry, page 3.
4
3
3
3
4
3
Sense Wash Rinse Drain Done
Fill Spin
0.5 Seconds ON
0.5 Seconds OFF
5
/
/
5
5
5
DIAGNOSTIC GUIDE
Before servicing, check the following:
Make sure there is power at the wall outlet.
Has a household fuse blown or circuit breaker
tripped? Was a regular fuse used? Inform
customer that a time-delay fuse is required.
Is dryer vent properly installed and clear
of lint or obstructions?
Are both hot and cold water faucets open
and water supply hoses unobstructed?
Make sure drain hose is not sealed into
drain pipe, and that there is an air gap for
ventilation. Ensure drain height is between
39" (991 mm) and 8' (2.4 m) above the floor.
All tests/checks should be made with a
VOM (volt-ohm-milliammeter) or DVM
(digital-voltmeter) having a sensitivity of
20,000 1per volt DC or greater.
Resistance checks must be made with washer/
dryer unplugged or power disconnected.
IMPORTANT: Avoid using large
diameter probes when checking harness
connectors as the probes may damage
the connectors upon insertion.
Check all harnesses and connections before
replacing components. Look for connectors
not fully seated, broken or loose wires and
terminals, or wires not pressed into connectors
far enough to engage metal barbs.
A potential cause of a control not
functioning is corrosion or contamination on
connections. Use an ohmmeter to check for
continuity across suspected connections.
DIAGNOSTIC LED – MAIN CONTROL (WASHER)
A troubleshooting tool has been implemented
onto the main control board—a diagnostic LED.
LED ON – The Control is detecting correct incoming
line voltage and the processor is functioning.
LED OFF – Control malfunction. Perform TEST #1:
Main Control, page 12, to verify main control
functionality.
SERVICE DIAGNOSTIC TEST MODES (WASHER)
These tests allow factory or service personnel
to test and verify all inputs to the main control
board. You may want to do a quick and overall
checkup of the washer with these tests before
going to specific troubleshooting tests.
LED Location
Figure 1
3$*(
FOR SERVICE TECHNICIAN’S USE ONLY
DO NOT REMOVE OR DESTROY
ACTIVATING THE SERVICE
DIAGNOSTIC TEST MODES (WASHER)
1. Be sure the washer/dryer is in standby
mode (plugged in with all indicators off).
NOTE: After initial power is applied, wait 10
seconds before activating Service Diagnostic
Test Modes.
2. Perform the following sequence of
movement using the cycle selector knob.
NOTE: AFTER RESET, sequence “a” through
“e” must be completed within 6 seconds.
RESET - Rotate cycle selector knob
counterclockwise one or more clicks
to clear sequence.
a. Rotate cycle selector knob clockwise
one click and wait ½ second.
b. Rotate cycle selector knob clockwise
one click and wait ½ second.
c. Rotate cycle selector knob clockwise
one click and wait ½ second.
d. Rotate cycle selector knob
counterclockwise one click and
wait ½ second.
e. Rotate cycle selector knob
clockwise one click.
¾Successful activation of Diagnostic Test
Modes will be indicated by all status
LEDs (except for Lid Lock) flashing
ON and OFF in half-second intervals.
NOTE: LED names may vary between
makes and models.
Legend: = ON = OFF
Figure 2 - Status LEDs flashing ON and OFF
¾If the status LEDs do not display as
described above, the sequence may
not have been completed within 6
seconds. Repeat step 2 to ensure this
was not the cause. If still unsuccessful,
see Unsuccessful Entry, page 3.
4
3
3
3
4
3
Sense Wash Rinse Drain Done
Fill Spin
0.5 Seconds ON
0.5 Seconds OFF
5
/
/
5
5
5
DIAGNOSTIC GUIDE
Before servicing, check the following:
Make sure there is power at the wall outlet.
Has a household fuse blown or circuit breaker
tripped? Was a regular fuse used? Inform
customer that a time-delay fuse is required.
Is dryer vent properly installed and clear
of lint or obstructions?
Are both hot and cold water faucets open
and water supply hoses unobstructed?
Make sure drain hose is not sealed into
drain pipe, and that there is an air gap for
ventilation. Ensure drain height is between
39" (991 mm) and 8' (2.4 m) above the floor.
All tests/checks should be made with a
VOM (volt-ohm-milliammeter) or DVM
(digital-voltmeter) having a sensitivity of
20,000 1per volt DC or greater.
Resistance checks must be made with washer/
dryer unplugged or power disconnected.
IMPORTANT: Avoid using large
diameter probes when checking harness
connectors as the probes may damage
the connectors upon insertion.
Check all harnesses and connections before
replacing components. Look for connectors
not fully seated, broken or loose wires and
terminals, or wires not pressed into connectors
far enough to engage metal barbs.
A potential cause of a control not
functioning is corrosion or contamination on
connections. Use an ohmmeter to check for
continuity across suspected connections.
DIAGNOSTIC LED – MAIN CONTROL (WASHER)
A troubleshooting tool has been implemented
onto the main control board—a diagnostic LED.
LED ON – The Control is detecting correct incoming
line voltage and the processor is functioning.
LED OFF – Control malfunction. Perform TEST #1:
Main Control, page 12, to verify main control
functionality.
SERVICE DIAGNOSTIC TEST MODES (WASHER)
These tests allow factory or service personnel
to test and verify all inputs to the main control
board. You may want to do a quick and overall
checkup of the washer with these tests before
going to specific troubleshooting tests.
LED Location
Figure 1
3$*(
FOR SERVICE TECHNICIAN’S USE ONLY
DO NOT REMOVE OR DESTROY
ACTIVATING THE SERVICE
DIAGNOSTIC TEST MODES (WASHER)
1. Be sure the washer/dryer is in standby
mode (plugged in with all indicators off).
NOTE: After initial power is applied, wait 10
seconds before activating Service Diagnostic
Test Modes.
2. Perform the following sequence of
movement using the cycle selector knob.
NOTE: AFTER RESET, sequence “a” through
“e” must be completed within 6 seconds.
RESET - Rotate cycle selector knob
counterclockwise one or more clicks
to clear sequence.
a. Rotate cycle selector knob clockwise
one click and wait ½ second.
b. Rotate cycle selector knob clockwise
one click and wait ½ second.
c. Rotate cycle selector knob clockwise
one click and wait ½ second.
d. Rotate cycle selector knob
counterclockwise one click and
wait ½ second.
e. Rotate cycle selector knob
clockwise one click.
¾Successful activation of Diagnostic Test
Modes will be indicated by all status
LEDs (except for Lid Lock) flashing
ON and OFF in half-second intervals.
NOTE: LED names may vary between
makes and models.
Legend: = ON = OFF
Figure 2 - Status LEDs flashing ON and OFF
¾If the status LEDs do not display as
described above, the sequence may
not have been completed within 6
seconds. Repeat step 2 to ensure this
was not the cause. If still unsuccessful,
see Unsuccessful Entry, page 3.
4
3
3
3
4
3
Sense Wash Rinse Drain Done
Fill Spin
0.5 Seconds ON
0.5 Seconds OFF
5
/
/
5
5
5
DIAGNOSTIC GUIDE
Before servicing, check the following:
Make sure there is power at the wall outlet.
Has a household fuse blown or circuit breaker
tripped? Was a regular fuse used? Inform
customer that a time-delay fuse is required.
Is dryer vent properly installed and clear
of lint or obstructions?
Are both hot and cold water faucets open
and water supply hoses unobstructed?
Make sure drain hose is not sealed into
drain pipe, and that there is an air gap for
ventilation. Ensure drain height is between
39" (991 mm) and 8' (2.4 m) above the floor.
All tests/checks should be made with a
VOM (volt-ohm-milliammeter) or DVM
(digital-voltmeter) having a sensitivity of
20,000 1per volt DC or greater.
Resistance checks must be made with washer/
dryer unplugged or power disconnected.
IMPORTANT: Avoid using large
diameter probes when checking harness
connectors as the probes may damage
the connectors upon insertion.
Check all harnesses and connections before
replacing components. Look for connectors
not fully seated, broken or loose wires and
terminals, or wires not pressed into connectors
far enough to engage metal barbs.
A potential cause of a control not
functioning is corrosion or contamination on
connections. Use an ohmmeter to check for
continuity across suspected connections.
DIAGNOSTIC LED – MAIN CONTROL (WASHER)
A troubleshooting tool has been implemented
onto the main control board—a diagnostic LED.
LED ON – The Control is detecting correct incoming
line voltage and the processor is functioning.
LED OFF – Control malfunction. Perform TEST #1:
Main Control, page 12, to verify main control
functionality.
SERVICE DIAGNOSTIC TEST MODES (WASHER)
These tests allow factory or service personnel
to test and verify all inputs to the main control
board. You may want to do a quick and overall
checkup of the washer with these tests before
going to specific troubleshooting tests.
LED Location
Figure 1
¾Successful acvaon of Diagnosc Test Modes will
be indicated by all status LEDs (except for Lid Lock)
ashing ON and OFF in half-second intervals. NOTE:
LED names may vary between makes and models.
3$*(
FOR SERVICE TECHNICIAN’S USE ONLY
DO NOT REMOVE OR DESTROY
ACTIVATING THE SERVICE
DIAGNOSTIC TEST MODES (WASHER)
1. Be sure the washer/dryer is in standby
mode (plugged in with all indicators off).
NOTE: After initial power is applied, wait 10
seconds before activating Service Diagnostic
Test Modes.
2. Perform the following sequence of
movement using the cycle selector knob.
NOTE: AFTER RESET, sequence “a” through
“e” must be completed within 6 seconds.
RESET - Rotate cycle selector knob
counterclockwise one or more clicks
to clear sequence.
a. Rotate cycle selector knob clockwise
one click and wait ½ second.
b. Rotate cycle selector knob clockwise
one click and wait ½ second.
c. Rotate cycle selector knob clockwise
one click and wait ½ second.
d. Rotate cycle selector knob
counterclockwise one click and
wait ½ second.
e. Rotate cycle selector knob
clockwise one click.
¾Successful activation of Diagnostic Test
Modes will be indicated by all status
LEDs (except for Lid Lock) flashing
ON and OFF in half-second intervals.
NOTE: LED names may vary between
makes and models.
Legend: = ON = OFF
Figure 2 - Status LEDs flashing ON and OFF
¾If the status LEDs do not display as
described above, the sequence may
not have been completed within 6
seconds. Repeat step 2 to ensure this
was not the cause. If still unsuccessful,
see Unsuccessful Entry, page 3.
4
3
3
3
4
3
Sense Wash Rinse Drain Done
Fill Spin
0.5 Seconds ON
0.5 Seconds OFF
5
/
/
5
5
5
DIAGNOSTIC GUIDE
Before servicing, check the following:
Make sure there is power at the wall outlet.
Has a household fuse blown or circuit breaker
tripped? Was a regular fuse used? Inform
customer that a time-delay fuse is required.
Is dryer vent properly installed and clear
of lint or obstructions?
Are both hot and cold water faucets open
and water supply hoses unobstructed?
Make sure drain hose is not sealed into
drain pipe, and that there is an air gap for
ventilation. Ensure drain height is between
39" (991 mm) and 8' (2.4 m) above the floor.
All tests/checks should be made with a
VOM (volt-ohm-milliammeter) or DVM
(digital-voltmeter) having a sensitivity of
20,000 1per volt DC or greater.
Resistance checks must be made with washer/
dryer unplugged or power disconnected.
IMPORTANT: Avoid using large
diameter probes when checking harness
connectors as the probes may damage
the connectors upon insertion.
Check all harnesses and connections before
replacing components. Look for connectors
not fully seated, broken or loose wires and
terminals, or wires not pressed into connectors
far enough to engage metal barbs.
A potential cause of a control not
functioning is corrosion or contamination on
connections. Use an ohmmeter to check for
continuity across suspected connections.
DIAGNOSTIC LED – MAIN CONTROL (WASHER)
A troubleshooting tool has been implemented
onto the main control board—a diagnostic LED.
LED ON – The Control is detecting correct incoming
line voltage and the processor is functioning.
LED OFF – Control malfunction. Perform TEST #1:
Main Control, page 12, to verify main control
functionality.
SERVICE DIAGNOSTIC TEST MODES (WASHER)
These tests allow factory or service personnel
to test and verify all inputs to the main control
board. You may want to do a quick and overall
checkup of the washer with these tests before
going to specific troubleshooting tests.
LED Location
Figure 1
Figure 2 - Status LEDs flashing ON and OFF
¾If the status LEDs do not display as described above,
the sequence may not have been completed within
6 seconds. Repeat step 2 to ensure this was not the
cause. If sll unsuccessful, see Unsuccessful Entry,
page 2-3.
DIAGNOSTICS & TROUBLESHOOTING
27” Stacked Laundry Center n
2-3
For Service Technician Use Only
3. There are several accessible Diagnosc Test Modes
shown in the chart below. To select the desired Mode of
Operaon, turn the cycle selector knob unl the status
LEDs match the mode desired to enter.
3$*(
FOR SERVICE TECHNICIAN’S USE ONLY
DO NOT REMOVE OR DESTROY
FAULT CODE DISPLAY MODE (Pgs 6–7)
To access fault/error codes, perform steps 1
and 2 of Activating the Service Diagnostic Test
Modes. Turn the cycle selector knob until the
status LEDs correspond as follows:
“Done” LED On
Press the START button to enter Fault Code
Display Mode. The status LEDs flash on and off.
1. To view last four fault codes:
¾Turn cycle selector knob clockwise
to view fault codes in the order of most
recent to oldest. (Refer to Fault/Error
Code charts on pages 6 & 7.)
NOTE: A fault/error code will be removed
from memory if it does not reoccur after
10 consecutive wash cycles.
2. To clear fault codes:
¾Turn cycle selector knob until the status LEDs
flash ON and OFF (see figure 2, page 2).
¾Press and hold the START button
for 3 seconds to clear all fault codes
and exit Fault Code Display Mode.
Fault/Error Code Display Method
Fault/error codes are displayed by alternating the
state of the Status LEDs in one second intervals.
All fault/error codes have an F# and an E#. The
F# indicates the suspect System/Category and
the E# indicates the suspect Component system.
If the Sense/Fill LED is ON, the Fault Number
is represented; if OFF,the Error Number is
represented (see example below). The remaining
LEDs (Wash, Rinse, Drain/Spin, and Done)
represent the fault and error code in binary. (See
Fault/Error Code Charts on pages 6 & 7 for more
information.) = ON.
LED names may vary between makes and models.
3. There are several accessible Diagnostic
Test Modes shown in the chart below. To
select the desired Mode of Operation, turn
the cycle selector knob until the status LEDs
match the mode desired to enter.
4. Press the START button to enter desired
mode of operation.
Refer to the following pages for detailed
information on each mode of operation:
FAULT CODE DISPLAY MODE: Page 3
AUTOMATIC TEST MODE: Page 4
MANUAL TEST MODE: Page 4
CALIBRATION MODE: Page 4
SALES DEMO: NOT FOR SERVICE USE*
UI TEST MODE: Page 4
SW VERSION DISPLAY MODE: Page 5
FACTORY DIAGNOSTICS: NOT FOR SERVICE USE.*
If accessed, washer must be recalibrated (see
Calibration Mode)
TACHOMETER VERIFICATION MODE: Page 5
DRY FACTORY DIAGNOSTICS: NOT FOR SERVICE
USE*
FACTORY CAL TEST CYCLE: NOT FOR SERVICE USE*
AATCC CYCLE: NOT FOR SERVICE USE*
NVH CYCLE: NOT FOR SERVICE USE*
*Press and hold START for 3 seconds to exit.
Unsuccessful Entry
If entry into diagnostic test mode is unsuccessful,
refer to the following indication and action:
Indication: None of the LEDs turn on.
Action: Press START button to enter setting mode.
¾If indicators come on, repeat steps
1 through 4 of Activating the Service
Diagnostic Modes. NOTE: Rotating the
dial too fast or too slow will affect entry.
¾If no indicators come on after pressing the
START button, go to TEST #1, page 12.
EXITING THE SERVICE
DIAGNOSTIC TEST MODES
Press and hold the STARTbutton for 3 seconds
at any time to exit diagnostic test modes.
Washer will exit diagnostic test modes after 5
minutes of inactivity or unplugging the power cord.
MODE
(Status LED names may vary
between makes and models)
Fault Code Display Mode
Automatic Test Mode
Manual Test Mode
Calibration Mode
Sales Demo Mode
UI Test Mode
SW Version Display Mode
Factory Diagnostics Mode
Tachometer Verification
STATUS LEDs
DIAGNOSTIC TEST MODES
WASH
RINSE
DRAIN
SPIN
DONE
Dry Factory Diagnostics
Factory Cal Test Cycle
AATCC Cycle
NVH Cycle
DISPLAY
(Only on models
with a display)
02
03
04
05
06
07
08
09
01
10
11
14
15
1F 8421F2 0.5
20.5
3E 8421E3 0.5
41.0
Repeat…
STATUS LEDs
Frame Number
SENSE
FILL
WASH
RINSE
SPIN
DONE
Fault / Error Code
Frame Timing (sec.)
DRAIN
Sense Wash Rinse Drain Done
Fill Spin
4. Press the START buon to enter desired mode of
operaon.
Refer to the following pages for detailed informaon on
each mode of operaon:
nFAULT CODE DISPLAY MODE: Page 2-3
nAUTOMATIC TEST MODE: Page 2-4
nMANUAL TEST MODE: Page 2-4
nCALIBRATION MODE: Page 2-4
nSALES DEMO: NOT FOR SERVICE USE*
nUI TEST MODE: Page 2-4
nSW VERSION DISPLAY MODE: Page 2-5
nFACTORY DIAGNOSTICS: NOT FOR SERVICE USE.*
If accessed, washer must be recalibrated (see
Calibraon Mode)
nTACHOMETER VERIFICATION MODE: Page 2-5
nDRY FACTORY DIAGNOSTICS: NOT FOR SERVICE USE*
nFACTORY CAL TEST CYCLE: NOT FOR SERVICE USE*
nAATCC CYCLE: NOT FOR SERVICE USE*
nNVH CYCLE: NOT FOR SERVICE USE*
*Press and hold START for 3 seconds to exit.
If entry into diagnosc test mode is unsuccessful, refer to the
following indicaon and acon:
None of the LEDs turn on.
Press START buon to enter seng mode.
¾If indicators come on, repeat steps 1 through 4 of
Acvang the Service Diagnosc Modes. NOTE:
Rotang the dial too fast or too slow will aect entry.
¾If no indicators come on aer pressing the START
buon, go to TEST #1, page 3-5.
EXITING THE SERVICE DIAGNOSTIC
Press and hold the START buon for 3 seconds at any me to
exit diagnosc test modes.
Washer will exit diagnosc test modes aer 5 minutes of
inacvity or unplugging the power cord.
(Pgs 2-6 to 2-9)
To access fault/error codes, perform steps 1 and 2 of Acvang
the Service Diagnosc Test Modes. Turn the cycle selector
knob unl the status LEDs correspond as follows:
n“Done” LED On
3$*(
FOR SERVICE TECHNICIAN’S USE ONLY
DO NOT REMOVE OR DESTROY
FAULT CODE DISPLAY MODE (Pgs 6–7)
To access fault/error codes, perform steps 1
and 2 of Activating the Service Diagnostic Test
Modes. Turn the cycle selector knob until the
status LEDs correspond as follows:
“Done” LED On
Press the START button to enter Fault Code
Display Mode. The status LEDs flash on and off.
1. To view last four fault codes:
¾Turn cycle selector knob clockwise
to view fault codes in the order of most
recent to oldest. (Refer to Fault/Error
Code charts on pages 6 & 7.)
NOTE: A fault/error code will be removed
from memory if it does not reoccur after
10 consecutive wash cycles.
2. To clear fault codes:
¾Turn cycle selector knob until the status LEDs
flash ON and OFF (see figure 2, page 2).
¾Press and hold the START button
for 3 seconds to clear all fault codes
and exit Fault Code Display Mode.
Fault/Error Code Display Method
Fault/error codes are displayed by alternating the
state of the Status LEDs in one second intervals.
All fault/error codes have an F# and an E#. The
F# indicates the suspect System/Category and
the E# indicates the suspect Component system.
If the Sense/Fill LED is ON, the Fault Number
is represented; if OFF,the Error Number is
represented (see example below). The remaining
LEDs (Wash, Rinse, Drain/Spin, and Done)
represent the fault and error code in binary. (See
Fault/Error Code Charts on pages 6 & 7 for more
information.) = ON.
LED names may vary between makes and models.
3. There are several accessible Diagnostic
Test Modes shown in the chart below. To
select the desired Mode of Operation, turn
the cycle selector knob until the status LEDs
match the mode desired to enter.
4. Press the START button to enter desired
mode of operation.
Refer to the following pages for detailed
information on each mode of operation:
FAULT CODE DISPLAY MODE: Page 3
AUTOMATIC TEST MODE: Page 4
MANUAL TEST MODE: Page 4
CALIBRATION MODE: Page 4
SALES DEMO: NOT FOR SERVICE USE*
UI TEST MODE: Page 4
SW VERSION DISPLAY MODE: Page 5
FACTORY DIAGNOSTICS: NOT FOR SERVICE USE.*
If accessed, washer must be recalibrated (see
Calibration Mode)
TACHOMETER VERIFICATION MODE: Page 5
DRY FACTORY DIAGNOSTICS: NOT FOR SERVICE
USE*
FACTORY CAL TEST CYCLE: NOT FOR SERVICE USE*
AATCC CYCLE: NOT FOR SERVICE USE*
NVH CYCLE: NOT FOR SERVICE USE*
*Press and hold START for 3 seconds to exit.
Unsuccessful Entry
If entry into diagnostic test mode is unsuccessful,
refer to the following indication and action:
Indication: None of the LEDs turn on.
Action: Press START button to enter setting mode.
¾If indicators come on, repeat steps
1 through 4 of Activating the Service
Diagnostic Modes. NOTE: Rotating the
dial too fast or too slow will affect entry.
¾If no indicators come on after pressing the
START button, go to TEST #1, page 12.
EXITING THE SERVICE
DIAGNOSTIC TEST MODES
Press and hold the STARTbutton for 3 seconds
at any time to exit diagnostic test modes.
Washer will exit diagnostic test modes after 5
minutes of inactivity or unplugging the power cord.
MODE
(Status LED names may vary
between makes and models)
Fault Code Display Mode
Automatic Test Mode
Manual Test Mode
Calibration Mode
Sales Demo Mode
UI Test Mode
SW Version Display Mode
Factory Diagnostics Mode
Tachometer Verification
STATUS LEDs
DIAGNOSTIC TEST MODES
WASH
RINSE
DRAIN
SPIN
DONE
Dry Factory Diagnostics
Factory Cal Test Cycle
AATCC Cycle
NVH Cycle
DISPLAY
(Only on models
with a display)
02
03
04
05
06
07
08
09
01
10
11
14
15
1F 8421F2 0.5
20.5
3E 8421E3 0.5
41.0
Repeat…
STATUS LEDs
Frame Number
SENSE
FILL
WASH
RINSE
SPIN
DONE
Fault / Error Code
Frame Timing (sec.)
DRAIN
Sense Wash Rinse Drain Done
Fill Spin
Press the START buon to enter Fault Code
Display Mode. The status LEDs ash on and o.
1. To view last four fault codes:
¾Turn cycle selector knob clockwise to view fault codes
in the order of most recent to oldest. (Refer to Fault/
Error Code charts on pages 2-6 to 2-7.)
NOTE: A fault/error code will be removed from
memory if it does not reoccur aer 10 consecuve
wash cycles.
2. To clear fault codes:
¾Turn cycle selector knob unl the status LEDs ash ON
and OFF (see gure 2, page 2-2).
¾Press and hold the START buon for 3 seconds to clear
all fault codes and exit Fault Code Display Mode.
Fault/error codes are displayed by alternang the state of the
Status LEDs in one second intervals. All fault/error codes have
an F# and an E#. The F# indicates the suspect System/Category
and the E# indicates the suspect Component system.
If the Sense/Fill LED is ON, the is represented;
if OFF, the is represented (see example below).
The remaining LEDs (Wash, Rinse, Drain/Spin, and Done)
represent the fault and error code in binary. (See Fault/Error
Code Charts on pages 2-6 to 2-7 for more informaon.)
3$*(
FOR SERVICE TECHNICIAN’S USE ONLY
DO NOT REMOVE OR DESTROY
FAULT CODE DISPLAY MODE (Pgs 6–7)
To access fault/error codes, perform steps 1
and 2 of Activating the Service Diagnostic Test
Modes. Turn the cycle selector knob until the
status LEDs correspond as follows:
“Done” LED On
Press the START button to enter Fault Code
Display Mode. The status LEDs flash on and off.
1. To view last four fault codes:
¾Turn cycle selector knob clockwise
to view fault codes in the order of most
recent to oldest. (Refer to Fault/Error
Code charts on pages 6 & 7.)
NOTE: A fault/error code will be removed
from memory if it does not reoccur after
10 consecutive wash cycles.
2. To clear fault codes:
¾Turn cycle selector knob until the status LEDs
flash ON and OFF (see figure 2, page 2).
¾Press and hold the START button
for 3 seconds to clear all fault codes
and exit Fault Code Display Mode.
Fault/Error Code Display Method
Fault/error codes are displayed by alternating the
state of the Status LEDs in one second intervals.
All fault/error codes have an F# and an E#. The
F# indicates the suspect System/Category and
the E# indicates the suspect Component system.
If the Sense/Fill LED is ON, the Fault Number
is represented; if OFF,the Error Number is
represented (see example below). The remaining
LEDs (Wash, Rinse, Drain/Spin, and Done)
represent the fault and error code in binary. (See
Fault/Error Code Charts on pages 6 & 7 for more
information.) = ON.
LED names may vary between makes and models.
3. There are several accessible Diagnostic
Test Modes shown in the chart below. To
select the desired Mode of Operation, turn
the cycle selector knob until the status LEDs
match the mode desired to enter.
4. Press the START button to enter desired
mode of operation.
Refer to the following pages for detailed
information on each mode of operation:
FAULT CODE DISPLAY MODE: Page 3
AUTOMATIC TEST MODE: Page 4
MANUAL TEST MODE: Page 4
CALIBRATION MODE: Page 4
SALES DEMO: NOT FOR SERVICE USE*
UI TEST MODE: Page 4
SW VERSION DISPLAY MODE: Page 5
FACTORY DIAGNOSTICS: NOT FOR SERVICE USE.*
If accessed, washer must be recalibrated (see
Calibration Mode)
TACHOMETER VERIFICATION MODE: Page 5
DRY FACTORY DIAGNOSTICS: NOT FOR SERVICE
USE*
FACTORY CAL TEST CYCLE: NOT FOR SERVICE USE*
AATCC CYCLE: NOT FOR SERVICE USE*
NVH CYCLE: NOT FOR SERVICE USE*
*Press and hold START for 3 seconds to exit.
Unsuccessful Entry
If entry into diagnostic test mode is unsuccessful,
refer to the following indication and action:
Indication: None of the LEDs turn on.
Action: Press START button to enter setting mode.
¾If indicators come on, repeat steps
1 through 4 of Activating the Service
Diagnostic Modes. NOTE: Rotating the
dial too fast or too slow will affect entry.
¾If no indicators come on after pressing the
START button, go to TEST #1, page 12.
EXITING THE SERVICE
DIAGNOSTIC TEST MODES
Press and hold the STARTbutton for 3 seconds
at any time to exit diagnostic test modes.
Washer will exit diagnostic test modes after 5
minutes of inactivity or unplugging the power cord.
MODE
(Status LED names may vary
between makes and models)
Fault Code Display Mode
Automatic Test Mode
Manual Test Mode
Calibration Mode
Sales Demo Mode
UI Test Mode
SW Version Display Mode
Factory Diagnostics Mode
Tachometer Verification
STATUS LEDs
DIAGNOSTIC TEST MODES
WASH
RINSE
DRAIN
SPIN
DONE
Dry Factory Diagnostics
Factory Cal Test Cycle
AATCC Cycle
NVH Cycle
DISPLAY
(Only on models
with a display)
02
03
04
05
06
07
08
09
01
10
11
14
15
1F 8421F2 0.5
20
.5
3E 8421E3 0.5
41
.0
Repeat…
STATUS LEDs
Frame Number
SENSE
FILL
WASH
RINSE
SPIN
DONE
Fault / Error Code
Frame Timing (sec.)
DRAIN
Sense Wash Rinse Drain Done
Fill Spin
LED names may vary between makes and models.
2-4 n
27” Stacked Laundry Center
DIAGNOSTICS & TROUBLESHOOTING
For Service Technician Use Only
(Page 2-10)
To access Automac Test Mode, perform steps 1 and 2 of
Acvang the Service Diagnosc Test Modes. Turn the cycle
selector knob unl the status LEDs correspond as follows:
n“Drain/Spin” LED On
3$*(
FOR SERVICE TECHNICIAN’S USE ONLY
DO NOT REMOVE OR DESTROY
AUTOMATIC TEST MODE (Page 8)
To access Automatic Test Mode, perform steps
1 and 2 of Activating the Service Diagnostic
Test Modes. Turn the cycle selector knob until
the status LEDs correspond as follows:
“Drain/Spin” LED On
NOTE: Status LED names may vary between
makes and models.
Press the START button to begin the automatic
test. See page 8 for order of automatic test.
Upon entering the automatic test mode, the
washer will perform an automatic test with
water cycles to check major washer functions.
Pressing the START button will manually
advance to the next step.
Press and hold the STARTbutton for 3 seconds
at any time to exit Automatic Test mode.
IMPORTANT: Lid must be closed with lid lock
enabled to perform test.
MANUAL TEST MODE (Page 9)
To access Manual Test Mode, perform steps
1 and 2 of Activating the Service Diagnostic
Test Modes. Turn the cycle selector knob
until the status LEDs correspond as follows:
“Drain/Spin” & “Done” LEDs On
Press the START button to enter Manual Test
Mode. See page 9 for manual test mode.
Upon entering the manual test mode,
the washer will have all outputs OFF.
The cycle selector knob is used to select
the output to be tested.
The Start button will activate/deactivate
the selected output.
When the selected output is activated, the
corresponding status LEDs flash ON & OFF.
Press and hold the STARTbutton for 3
seconds at any time to exit Manual test mode.
IMPORTANT: As a safety feature, the lid
must be closed with lid lock enabled to
activate either Agitate or Spin Test.
NOTE: Multiple outputs may be activated
simultaneously.
NOTE: Outputs left on will time-out after 5 minutes.
CALIBRATION MODE
NOTE: Calibration only applies to models
that do not have level selection.
IMPORTANT: Calibration must be performed
when any of the following components have
been replaced: Main Control, Basket, Drive
Assembly, Suspension, Motor, and Capacitor.
Not performing calibration will result in poor
wash performance.
Do NOT interrupt calibration, disturb washer,
or remove power; otherwise, calibration
must be repeated.
Lid must be down to perform test.
Basket must be empty to perform test
(no water or clothes).
Calibration cycle runs for approximately
2–4 minutes.* Cycle completes when lid
unlocks and washer enters standby mode.
*If Calibration Mode is run on a washer
with a porcelain basket, the time necessary
to complete the calibration may be longer.
NOTE: Before beginning calibration, check
the drive system to verify that the cam on the
splutch is moving freely and not binding.
To access Calibration Mode, perform steps
1 and 2 of Activating the Service Diagnostic
Test Modes. Turn the cycle selector knob
until the status LEDs correspond as follows:
“Rinse” LED On
NOTE: Status LED names may vary between
makes and models.
Press the START button to begin washer
calibration. All status LEDs will turn on.
UI TEST MODE
To access UI (User Interface) Test Mode, perform
steps 1 and 2 of Activating the Service Diagnostic
Test Modes. Turn the cycle selector knob until the
status LEDs correspond as follows:
“Rinse” & “Drain/Spin” LEDs On
NOTE: Status LED names may vary between
makes and models. Use LED # identifications.
Press the STARTbutton to begin the UI test.
Upon entering the UI test mode, all status
LEDs will be turned ON.
Pressing the Start button will turn on and
off all status LEDs, or toggle the state of
each status LED independently. (Example:
if 2 are on, and 3 are off, then 2 will be
turned off and 3 turned on.)
Sense Wash Rinse Drain Done
Fill Spin
Sense Wash Rinse Drain Done
Fill Spin
Sense Wash Rinse Drain Done
Fill Spin
(1)Sense (2)Wash (3)Rinse (4)Drain (5)Done
(1) Fill (4)Spin
NOTE: Status LED names may vary between makes and
models.
Press the START buon to begin the automac test. See page
2-10 for order of automac test.
nUpon entering the automac test mode, the washer will
perform an automac test with water cycles to check major
washer funcons.
nPressing the START buon will manually advance to the
next step.
nPress and hold the START buon for 3 seconds at any me
to exit Automac Test mode.
IMPORTANT: Lid must be closed with lid lock enabled to
perform test.
(Page 2-11)
To access Manual Test Mode, perform steps 1 and 2 of
Acvang the Service Diagnosc Test Modes. Turn the cycle
selector knob unl the status LEDs correspond as follows:
n“Drain/Spin” & “Done” LEDs On
3$*(
FOR SERVICE TECHNICIAN’S USE ONLY
DO NOT REMOVE OR DESTROY
AUTOMATIC TEST MODE (Page 8)
To access Automatic Test Mode, perform steps
1 and 2 of Activating the Service Diagnostic
Test Modes. Turn the cycle selector knob until
the status LEDs correspond as follows:
“Drain/Spin” LED On
NOTE: Status LED names may vary between
makes and models.
Press the START button to begin the automatic
test. See page 8 for order of automatic test.
Upon entering the automatic test mode, the
washer will perform an automatic test with
water cycles to check major washer functions.
Pressing the START button will manually
advance to the next step.
Press and hold the STARTbutton for 3 seconds
at any time to exit Automatic Test mode.
IMPORTANT: Lid must be closed with lid lock
enabled to perform test.
MANUAL TEST MODE (Page 9)
To access Manual Test Mode, perform steps
1 and 2 of Activating the Service Diagnostic
Test Modes. Turn the cycle selector knob
until the status LEDs correspond as follows:
“Drain/Spin” & “Done” LEDs On
Press the START button to enter Manual Test
Mode. See page 9 for manual test mode.
Upon entering the manual test mode,
the washer will have all outputs OFF.
The cycle selector knob is used to select
the output to be tested.
The Start button will activate/deactivate
the selected output.
When the selected output is activated, the
corresponding status LEDs flash ON & OFF.
Press and hold the STARTbutton for 3
seconds at any time to exit Manual test mode.
IMPORTANT: As a safety feature, the lid
must be closed with lid lock enabled to
activate either Agitate or Spin Test.
NOTE: Multiple outputs may be activated
simultaneously.
NOTE: Outputs left on will time-out after 5 minutes.
CALIBRATION MODE
NOTE: Calibration only applies to models
that do not have level selection.
IMPORTANT: Calibration must be performed
when any of the following components have
been replaced: Main Control, Basket, Drive
Assembly, Suspension, Motor, and Capacitor.
Not performing calibration will result in poor
wash performance.
Do NOT interrupt calibration, disturb washer,
or remove power; otherwise, calibration
must be repeated.
Lid must be down to perform test.
Basket must be empty to perform test
(no water or clothes).
Calibration cycle runs for approximately
2–4 minutes.* Cycle completes when lid
unlocks and washer enters standby mode.
*If Calibration Mode is run on a washer
with a porcelain basket, the time necessary
to complete the calibration may be longer.
NOTE: Before beginning calibration, check
the drive system to verify that the cam on the
splutch is moving freely and not binding.
To access Calibration Mode, perform steps
1 and 2 of Activating the Service Diagnostic
Test Modes. Turn the cycle selector knob
until the status LEDs correspond as follows:
“Rinse” LED On
NOTE: Status LED names may vary between
makes and models.
Press the START button to begin washer
calibration. All status LEDs will turn on.
UI TEST MODE
To access UI (User Interface) Test Mode, perform
steps 1 and 2 of Activating the Service Diagnostic
Test Modes. Turn the cycle selector knob until the
status LEDs correspond as follows:
“Rinse” & “Drain/Spin” LEDs On
NOTE: Status LED names may vary between
makes and models. Use LED # identifications.
Press the STARTbutton to begin the UI test.
Upon entering the UI test mode, all status
LEDs will be turned ON.
Pressing the Start button will turn on and
off all status LEDs, or toggle the state of
each status LED independently. (Example:
if 2 are on, and 3 are off, then 2 will be
turned off and 3 turned on.)
Sense Wash Rinse Drain Done
Fill Spin
Sense Wash Rinse Drain Done
Fill Spin
Sense Wash Rinse Drain Done
Fill Spin
(1)Sense (2)Wash (3)Rinse (4)Drain (5)Done
(1) Fill (4)Spin
nPress the START buon to enter Manual Test Mode. See
page 2-11 for manual test mode.
nUpon entering the manual test mode, the washer will have
all outputs OFF.
nThe cycle selector knob is used to select the output to be
tested.
nThe Start buon will acvate/deacvate the selected
output.
nWhen the selected output is acvated, the corresponding
status LEDs ash ON & OFF.
nPress and hold the START buon for 3 seconds at any me
to exit Manual test mode.
IMPORTANT: As a safety feature, the lid must be closed with
lid lock enabled to acvate either Agitate or Spin Test.
NOTE: Mulple outputs may be acvated simultaneously.
NOTE: Outputs le on will me-out aer 5 minutes.
NOTE: Calibraon only applies to models that do not have
level selecon.
IMPORTANT: Calibraon must be performed when any of
the following components have been replaced: Main Control,
Basket, Drive Assembly, Suspension, Motor, and Capacitor. Not
performing calibraon will result in poor wash performance.
nDo NOT interrupt calibraon, disturb washer, or remove
power; otherwise, calibraon must be repeated.
nLid must be down to perform test.
nBasket must be empty to perform test (no water or
clothes).
nCalibraon cycle runs for approximately 2–4 minutes.*
Cycle completes when lid unlocks and washer enters
standby mode.
*If Calibraon Mode is run on a washer with a porcelain
basket, the me necessary to complete the calibraon may
be longer.
NOTE: Before beginning calibraon, check the drive system
to verify that the cam on the splutch is moving freely and not
binding.
To access Calibraon Mode, perform steps 1 and 2 of
Acvang the Service Diagnosc Test Modes. Turn the cycle
selector knob unl the status LEDs correspond as follows:
n“Rinse” LED On
3$*(
FOR SERVICE TECHNICIAN’S USE ONLY
DO NOT REMOVE OR DESTROY
AUTOMATIC TEST MODE (Page 8)
To access Automatic Test Mode, perform steps
1 and 2 of Activating the Service Diagnostic
Test Modes. Turn the cycle selector knob until
the status LEDs correspond as follows:
“Drain/Spin” LED On
NOTE: Status LED names may vary between
makes and models.
Press the START button to begin the automatic
test. See page 8 for order of automatic test.
Upon entering the automatic test mode, the
washer will perform an automatic test with
water cycles to check major washer functions.
Pressing the START button will manually
advance to the next step.
Press and hold the STARTbutton for 3 seconds
at any time to exit Automatic Test mode.
IMPORTANT: Lid must be closed with lid lock
enabled to perform test.
MANUAL TEST MODE (Page 9)
To access Manual Test Mode, perform steps
1 and 2 of Activating the Service Diagnostic
Test Modes. Turn the cycle selector knob
until the status LEDs correspond as follows:
“Drain/Spin” & “Done” LEDs On
Press the START button to enter Manual Test
Mode. See page 9 for manual test mode.
Upon entering the manual test mode,
the washer will have all outputs OFF.
The cycle selector knob is used to select
the output to be tested.
The Start button will activate/deactivate
the selected output.
When the selected output is activated, the
corresponding status LEDs flash ON & OFF.
Press and hold the STARTbutton for 3
seconds at any time to exit Manual test mode.
IMPORTANT: As a safety feature, the lid
must be closed with lid lock enabled to
activate either Agitate or Spin Test.
NOTE: Multiple outputs may be activated
simultaneously.
NOTE: Outputs left on will time-out after 5 minutes.
CALIBRATION MODE
NOTE: Calibration only applies to models
that do not have level selection.
IMPORTANT: Calibration must be performed
when any of the following components have
been replaced: Main Control, Basket, Drive
Assembly, Suspension, Motor, and Capacitor.
Not performing calibration will result in poor
wash performance.
Do NOT interrupt calibration, disturb washer,
or remove power; otherwise, calibration
must be repeated.
Lid must be down to perform test.
Basket must be empty to perform test
(no water or clothes).
Calibration cycle runs for approximately
2–4 minutes.* Cycle completes when lid
unlocks and washer enters standby mode.
*If Calibration Mode is run on a washer
with a porcelain basket, the time necessary
to complete the calibration may be longer.
NOTE: Before beginning calibration, check
the drive system to verify that the cam on the
splutch is moving freely and not binding.
To access Calibration Mode, perform steps
1 and 2 of Activating the Service Diagnostic
Test Modes. Turn the cycle selector knob
until the status LEDs correspond as follows:
“Rinse” LED On
NOTE: Status LED names may vary between
makes and models.
Press the START button to begin washer
calibration. All status LEDs will turn on.
UI TEST MODE
To access UI (User Interface) Test Mode, perform
steps 1 and 2 of Activating the Service Diagnostic
Test Modes. Turn the cycle selector knob until the
status LEDs correspond as follows:
“Rinse” & “Drain/Spin” LEDs On
NOTE: Status LED names may vary between
makes and models. Use LED # identifications.
Press the STARTbutton to begin the UI test.
Upon entering the UI test mode, all status
LEDs will be turned ON.
Pressing the Start button will turn on and
off all status LEDs, or toggle the state of
each status LED independently. (Example:
if 2 are on, and 3 are off, then 2 will be
turned off and 3 turned on.)
Sense Wash Rinse Drain Done
Fill Spin
Sense Wash Rinse Drain Done
Fill Spin
Sense Wash Rinse Drain Done
Fill Spin
(1)Sense (2)Wash (3)Rinse (4)Drain (5)Done
(1) Fill (4)Spin
NOTE: Status LED names may vary between makes and
models.
Press the START buon to begin washer calibraon. All status
LEDs will turn on.
To access UI (User Interface) Test Mode, perform steps 1 and 2
of Acvang the Service Diagnosc Test Modes. Turn the cycle
selector knob unl the status LEDs correspond as follows:
n“Rinse” & “Drain/Spin” LEDs On
3$*(
FOR SERVICE TECHNICIAN’S USE ONLY
DO NOT REMOVE OR DESTROY
AUTOMATIC TEST MODE (Page 8)
To access Automatic Test Mode, perform steps
1 and 2 of Activating the Service Diagnostic
Test Modes. Turn the cycle selector knob until
the status LEDs correspond as follows:
“Drain/Spin” LED On
NOTE: Status LED names may vary between
makes and models.
Press the START button to begin the automatic
test. See page 8 for order of automatic test.
Upon entering the automatic test mode, the
washer will perform an automatic test with
water cycles to check major washer functions.
Pressing the START button will manually
advance to the next step.
Press and hold the STARTbutton for 3 seconds
at any time to exit Automatic Test mode.
IMPORTANT: Lid must be closed with lid lock
enabled to perform test.
MANUAL TEST MODE (Page 9)
To access Manual Test Mode, perform steps
1 and 2 of Activating the Service Diagnostic
Test Modes. Turn the cycle selector knob
until the status LEDs correspond as follows:
“Drain/Spin” & “Done” LEDs On
Press the START button to enter Manual Test
Mode. See page 9 for manual test mode.
Upon entering the manual test mode,
the washer will have all outputs OFF.
The cycle selector knob is used to select
the output to be tested.
The Start button will activate/deactivate
the selected output.
When the selected output is activated, the
corresponding status LEDs flash ON & OFF.
Press and hold the STARTbutton for 3
seconds at any time to exit Manual test mode.
IMPORTANT: As a safety feature, the lid
must be closed with lid lock enabled to
activate either Agitate or Spin Test.
NOTE: Multiple outputs may be activated
simultaneously.
NOTE: Outputs left on will time-out after 5 minutes.
CALIBRATION MODE
NOTE: Calibration only applies to models
that do not have level selection.
IMPORTANT: Calibration must be performed
when any of the following components have
been replaced: Main Control, Basket, Drive
Assembly, Suspension, Motor, and Capacitor.
Not performing calibration will result in poor
wash performance.
Do NOT interrupt calibration, disturb washer,
or remove power; otherwise, calibration
must be repeated.
Lid must be down to perform test.
Basket must be empty to perform test
(no water or clothes).
Calibration cycle runs for approximately
2–4 minutes.* Cycle completes when lid
unlocks and washer enters standby mode.
*If Calibration Mode is run on a washer
with a porcelain basket, the time necessary
to complete the calibration may be longer.
NOTE: Before beginning calibration, check
the drive system to verify that the cam on the
splutch is moving freely and not binding.
To access Calibration Mode, perform steps
1 and 2 of Activating the Service Diagnostic
Test Modes. Turn the cycle selector knob
until the status LEDs correspond as follows:
“Rinse” LED On
NOTE: Status LED names may vary between
makes and models.
Press the START button to begin washer
calibration. All status LEDs will turn on.
UI TEST MODE
To access UI (User Interface) Test Mode, perform
steps 1 and 2 of Activating the Service Diagnostic
Test Modes. Turn the cycle selector knob until the
status LEDs correspond as follows:
“Rinse” & “Drain/Spin” LEDs On
NOTE: Status LED names may vary between
makes and models. Use LED # identifications.
Press the STARTbutton to begin the UI test.
Upon entering the UI test mode, all status
LEDs will be turned ON.
Pressing the Start button will turn on and
off all status LEDs, or toggle the state of
each status LED independently. (Example:
if 2 are on, and 3 are off, then 2 will be
turned off and 3 turned on.)
Sense Wash Rinse Drain Done
Fill Spin
Sense Wash Rinse Drain Done
Fill Spin
Sense Wash Rinse Drain Done
Fill Spin
(1)Sense (2)Wash (3)Rinse (4)Drain (5)Done
(1) Fill (4)Spin
NOTE: Status LED names may vary between makes and
models. Use LED # idencaons.
Press the START buon to begin the UI test.
nUpon entering the UI test mode, all status LEDs will be
turned ON.
nPressing the Start buon will turn on and o all status
LEDs, or toggle the state of each status LED independently.
(Example: if 2 are on, and 3 are o, then 2 will be turned o
and 3 turned on.)
DIAGNOSTICS & TROUBLESHOOTING
27” Stacked Laundry Center n
2-5
For Service Technician Use Only
nWhen rotang the cycle selector knob, each click “indent”
toggles the “Done” (5) LED.
nTurning the rotary switches will toggle the following status
LEDs on and o.
• Rotary Switch #1 – toggles (1) Sense/Fill LED
• Rotary Switch #2 – toggles (2) Wash LED
• Rotary Switch #3 – toggles (3) Rinse LED
• Rotary Switch #4 – toggles (4) Drain/Spin LED
NOTE: The number and locaon of rotary switches varies
between makes and models. Switches are read from le to
right, the lemost switch being #1.
nPress and hold the START buon for 3 seconds at any me
to exit UI test mode.
nWasher will exit UI test mode aer 5 minutes of inacvity
or unplugging the power cord.
To access Soware Version Display Mode, perform steps 1 and
2 of Acvang the Service Diagnosc Test Modes. Turn the
cycle selector knob unl the status LEDs correspond as follows:
n“Rinse,” “Drain/Spin,” and “Done” LEDs On
3$*(
FOR SERVICE TECHNICIAN’S USE ONLY
DO NOT REMOVE OR DESTROY
When rotating the cycle selector knob, each
click “indent” toggles the “Done” (5) LED.
Turning the rotary switches will toggle
the following status LEDs on and off.
• Rotary Switch #1 – toggles (1)
Sense/Fill LED
• Rotary Switch #2 – toggles (2) Wash LED
• Rotary Switch #3 – toggles (3) Rinse LED
• Rotary Switch #4 – toggles (4)
Drain/Spin LED
NOTE: The number and location of rotary
switches varies between makes and models.
Switches are read from left to right, the left-
most switch being #1.
Press and hold the START button for
3 seconds at any time to exit UI test mode.
Washer will exit UI test mode after
5 minutes of inactivity or unplugging
the power cord.
SOFTWARE VERSION DISPLAY MODE
To access Software Version Display Mode,
perform steps 1 and 2 of Activating the Service
Diagnostic Test Modes. Turn the cycle selector
knob until the status LEDs correspond as follows:
“Rinse,” “Drain/Spin,” and “Done” LEDs On
NOTE: Status LED names may vary between
makes and models.
Press the START button to begin software
display mode.
Upon entering the software version display
mode, the Major, Minor, and Test version
numbers for the software are displayed by
alternating the state of the Status LEDs in
one second intervals; the process repeats
following a pause.
For example, if the s/w version is 02.01.17,
the following sequence would be displayed:
16 8 4 2 1
02
01
17
Press and hold the START button for
3 seconds at any time to exit software
version display mode.
TACHOMETER VERIFICATION MODE
To access Tachometer Verification Mode,
perform steps 1 and 2 of Activating the Service
Diagnostic Modes. Turn the cycle selector knob
until the status LEDs correspond as follows:
“Wash” and “Done” LEDs On
NOTE: Status LED names may vary between
makes and models.
Press the START button to begin tachometer
verification mode.
Tachometer verification uses the status
LEDs to represent the tachometer
frequency (basket RPM).
For example, slowly turn the basket
by hand; as the basket turns, the DONE,
DRAIN/SPIN, RINSE, and WASH status
LEDs will illuminate one at a time in a
visually repeating cycle. The LED timing is
derived from the tachometer signal itself.
Press and hold the START button for
3 seconds at any time to exit tachometer
verification mode.
CUSTOMER VIEWABLE FAULT CODES
(WASHER)
There are three fault codes that may be visible
to the customer indicated by the following
Status LEDs:
WASH LED ON (Long Fill Fault) – Refer to
“No Fill, Long Fill” on page 7 for information.
DRAIN/SPIN LED ON (Long Drain Fault) –
Refer to “Long Drain” on page 7 for
information.
LID LOCK LED FLASHING CONTINUOUSLY
(Lid Lock Fault) – Run TEST #3: Drive
System on page 13. According to the result,
refer to “Basket Speed Fault,” “Shifter Fault,”
“Motor Fault,” or “Motor Unable to Reach
Target RPM” on page 7. Finally, refer to “Lid
Lock Fault” on page 6.
FOR SERVICE FAULT AND ERROR CODES,
CONTINUE TO PAGES 6 AND 7
Sense Wash Rinse Drain Done
Fill Spin
Sense Wash Rinse Drain Done
Fill Spin
Sense Wash Rinse Drain Done
Fill Spin
NOTE: Status LED names may vary between makes and
models.
Press the START buon to begin soware display mode.
nUpon entering the soware version display mode, the
Major, Minor, and Test version numbers for the soware
are displayed by alternang the state of the Status LEDs
in one second intervals; the process repeats following a
pause.
For example, if the s/w version is 02.01.17, the following
sequence would be displayed:
3$*(
FOR SERVICE TECHNICIAN’S USE ONLY
DO NOT REMOVE OR DESTROY
When rotating the cycle selector knob, each
click “indent” toggles the “Done” (5) LED.
Turning the rotary switches will toggle
the following status LEDs on and off.
• Rotary Switch #1 – toggles (1)
Sense/Fill LED
• Rotary Switch #2 – toggles (2) Wash LED
• Rotary Switch #3 – toggles (3) Rinse LED
• Rotary Switch #4 – toggles (4)
Drain/Spin LED
NOTE: The number and location of rotary
switches varies between makes and models.
Switches are read from left to right, the left-
most switch being #1.
Press and hold the START button for
3 seconds at any time to exit UI test mode.
Washer will exit UI test mode after
5 minutes of inactivity or unplugging
the power cord.
SOFTWARE VERSION DISPLAY MODE
To access Software Version Display Mode,
perform steps 1 and 2 of Activating the Service
Diagnostic Test Modes. Turn the cycle selector
knob until the status LEDs correspond as follows:
“Rinse,” “Drain/Spin,” and “Done” LEDs On
NOTE: Status LED names may vary between
makes and models.
Press the START button to begin software
display mode.
Upon entering the software version display
mode, the Major, Minor, and Test version
numbers for the software are displayed by
alternating the state of the Status LEDs in
one second intervals; the process repeats
following a pause.
For example, if the s/w version is 02.01.17,
the following sequence would be displayed:
16 8 4 2 1
02
01
17
Press and hold the START button for
3 seconds at any time to exit software
version display mode.
TACHOMETER VERIFICATION MODE
To access Tachometer Verification Mode,
perform steps 1 and 2 of Activating the Service
Diagnostic Modes. Turn the cycle selector knob
until the status LEDs correspond as follows:
“Wash” and “Done” LEDs On
NOTE: Status LED names may vary between
makes and models.
Press the START button to begin tachometer
verification mode.
Tachometer verification uses the status
LEDs to represent the tachometer
frequency (basket RPM).
For example, slowly turn the basket
by hand; as the basket turns, the DONE,
DRAIN/SPIN, RINSE, and WASH status
LEDs will illuminate one at a time in a
visually repeating cycle. The LED timing is
derived from the tachometer signal itself.
Press and hold the START button for
3 seconds at any time to exit tachometer
verification mode.
CUSTOMER VIEWABLE FAULT CODES
(WASHER)
There are three fault codes that may be visible
to the customer indicated by the following
Status LEDs:
WASH LED ON (Long Fill Fault) – Refer to
“No Fill, Long Fill” on page 7 for information.
DRAIN/SPIN LED ON (Long Drain Fault) –
Refer to “Long Drain” on page 7 for
information.
LID LOCK LED FLASHING CONTINUOUSLY
(Lid Lock Fault) – Run TEST #3: Drive
System on page 13. According to the result,
refer to “Basket Speed Fault,” “Shifter Fault,”
“Motor Fault,” or “Motor Unable to Reach
Target RPM” on page 7. Finally, refer to “Lid
Lock Fault” on page 6.
FOR SERVICE FAULT AND ERROR CODES,
CONTINUE TO PAGES 6 AND 7
Sense Wash Rinse Drain Done
Fill Spin
Sense Wash Rinse Drain Done
Fill Spin
Sense Wash Rinse Drain Done
Fill Spin
nPress and hold the START buon for 3 seconds at any me
to exit soware version display mode.
To access Tachometer Vericaon Mode, perform steps 1 and
2 of Acvang the Service Diagnosc Modes. Turn the cycle
selector knob unl the status LEDs correspond as follows:
n“Wash” and “Done” LEDs On
3$*(
FOR SERVICE TECHNICIAN’S USE ONLY
DO NOT REMOVE OR DESTROY
When rotating the cycle selector knob, each
click “indent” toggles the “Done” (5) LED.
Turning the rotary switches will toggle
the following status LEDs on and off.
• Rotary Switch #1 – toggles (1)
Sense/Fill LED
• Rotary Switch #2 – toggles (2) Wash LED
• Rotary Switch #3 – toggles (3) Rinse LED
• Rotary Switch #4 – toggles (4)
Drain/Spin LED
NOTE: The number and location of rotary
switches varies between makes and models.
Switches are read from left to right, the left-
most switch being #1.
Press and hold the START button for
3 seconds at any time to exit UI test mode.
Washer will exit UI test mode after
5 minutes of inactivity or unplugging
the power cord.
SOFTWARE VERSION DISPLAY MODE
To access Software Version Display Mode,
perform steps 1 and 2 of Activating the Service
Diagnostic Test Modes. Turn the cycle selector
knob until the status LEDs correspond as follows:
“Rinse,” “Drain/Spin,” and “Done” LEDs On
NOTE: Status LED names may vary between
makes and models.
Press the START button to begin software
display mode.
Upon entering the software version display
mode, the Major, Minor, and Test version
numbers for the software are displayed by
alternating the state of the Status LEDs in
one second intervals; the process repeats
following a pause.
For example, if the s/w version is 02.01.17,
the following sequence would be displayed:
16 8 4 2 1
02
01
17
Press and hold the START button for
3 seconds at any time to exit software
version display mode.
TACHOMETER VERIFICATION MODE
To access Tachometer Verification Mode,
perform steps 1 and 2 of Activating the Service
Diagnostic Modes. Turn the cycle selector knob
until the status LEDs correspond as follows:
“Wash” and “Done” LEDs On
NOTE: Status LED names may vary between
makes and models.
Press the START button to begin tachometer
verification mode.
Tachometer verification uses the status
LEDs to represent the tachometer
frequency (basket RPM).
For example, slowly turn the basket
by hand; as the basket turns, the DONE,
DRAIN/SPIN, RINSE, and WASH status
LEDs will illuminate one at a time in a
visually repeating cycle. The LED timing is
derived from the tachometer signal itself.
Press and hold the START button for
3 seconds at any time to exit tachometer
verification mode.
CUSTOMER VIEWABLE FAULT CODES
(WASHER)
There are three fault codes that may be visible
to the customer indicated by the following
Status LEDs:
WASH LED ON (Long Fill Fault) – Refer to
“No Fill, Long Fill” on page 7 for information.
DRAIN/SPIN LED ON (Long Drain Fault) –
Refer to “Long Drain” on page 7 for
information.
LID LOCK LED FLASHING CONTINUOUSLY
(Lid Lock Fault) – Run TEST #3: Drive
System on page 13. According to the result,
refer to “Basket Speed Fault,” “Shifter Fault,”
“Motor Fault,” or “Motor Unable to Reach
Target RPM” on page 7. Finally, refer to “Lid
Lock Fault” on page 6.
FOR SERVICE FAULT AND ERROR CODES,
CONTINUE TO PAGES 6 AND 7
Sense Wash Rinse Drain Done
Fill Spin
Sense Wash Rinse Drain Done
Fill Spin
Sense Wash Rinse Drain Done
Fill Spin
NOTE: Status LED names may vary between makes and
models.
Press the START buon to begin tachometer vericaon
mode.
nTachometer vericaon uses the status LEDs to represent
the tachometer frequency (basket RPM).
For example, turn the basket by hand; as the basket
turns, the DONE, DRAIN/SPIN, RINSE, and WASH status
LEDs will illuminate one at a me in a visually repeang
cycle. The LED ming is derived from the tachometer signal
itself.
nPress and hold the START buon for 3 seconds at any me
to exit tachometer vericaon mode.
There are three fault codes that may be visible to the customer
indicated by the following Status LEDs:
nWASH LED ON (Long Fill Fault) – Refer to “No Fill, Long Fill”
on page 2-8 for informaon.
nDRAIN/SPIN LED ON (Long Drain Fault) – Refer to “Long
Drain” on page 2-9 for informaon.
nLID LOCK LED FLASHING CONTINUOUSLY (Lid Lock Fault) –
Run TEST #3: Drive System on page 3-8. According to the
result, refer to “Basket Speed Fault,” “Shier Fault,” “Motor
Fault,” or “Motor Unable to Reach Target RPM” on page
2-8. Finally, refer to “Lid Lock Fault” on page 2-7.
FOR SERVICE FAULT AND ERROR CODES,
CONTINUE TO PAGES 2-6 TO 2-9
2-6 n
27” Stacked Laundry Center
DIAGNOSTICS & TROUBLESHOOTING
For Service Technician Use Only
WARNING
Electrical Shock Hazard
Disconnect power before servicing.
Failure to do so can result in death or
electrical shock.
Replace all parts and panels before operating.
See page 2-3 to access Fault Code Display Mode.
* If the Sense/Fill LED is ON, the fault code is represented; if
OFF, the error code is represented.
= ON
FAULT NUMBER ERROR NUMBER
Explanaon & Recommended Procedure
(Status LED names may vary between makes and models)
SENSE
FILL
WASH
RINSE
DRAIN
SPIN
DONE
SENSE
FILL
WASH
RINSE
DRAIN
SPIN
DONE
F0E0 - NO FAULT On 8 4 2 1 8 4 2 1
F0E2 - OVERSUDS CONDITION DETECTED F E 2
Fault is displayed when suds prevent the basket from spinning up to speed or the pressure sensor detects rising suds level. The
main control will ush water in aempt to clear suds. If the water ush is unable to correct the problem, this may indicate:
• Not using HE detergent.
• Excessive detergent usage.
• Check pressure hose connecon from tub to pressure sensor. Is hose pinched, kinked, plugged, or leaking air?
• Mechanical fricon on drive mechanism or basket (clothing between basket and tub).
F E 4
Fault is displayed when washer detects water temperature 105°F (40°C) or higher during rinse cycle.
• Hot water geng in. Make sure inlet hoses are connected correctly.
F E 4 1
Fault is displayed when an o balance condion is detected.
• Check for weak suspension. Basket should not bounce up and down more than once when pushed.
• Clothing should be distributed evenly when loading.
F 1 E 1
Indicates a main control fault.
• See TEST #1: Main Control, page 3-5.
F 1 E 2
Indicates a fault of the motor control secon of the main control.
• See TEST #3b: Drive System – Motor, page 3-10.
F 2 E 1
One or more keys on the User Interface were actuated for 15 consecuve seconds.
• Fault occurs during Diagnosc Test Mode if a stuck key is detected.
• See TEST #4: Console and Indicators, page 3-12.
Connued on next page . . .
This manual suits for next models
7
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