If you need service or
assistance, we suggest you follow .these four steps:
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Before calling for assistance...
Performance problems often result from little things
you can find and fix yourself without tools of any kind.
If your refrigemtor will not operate:
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Isthe power supply cord plugged into a live circuit
with the proper voltage? (See page 4.)
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Have you checked your home’s main fuses or circuit
breaker box?
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Is the Refrigerator Control turned ON?
It there is a Beeping Sound:
The SYSTEMSSENTINEL@II Performance Control Pack-
age makes beeping sounds when..
- a Control Pad is touched.
- the Control Package is alerting you of a problem.
Check the display for an existing condition, Ex. Ifthe
refrigerator is warm from the door being open, the
TOO WARM and DOOR OPEN symbols will appear
in the display.
If your ice maker will not operate:
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Has the freezer had enough time to get cold? With a
new refrigerator, this might take overnight.
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Is the signal arm ON...in the down position?
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Isthe water valve turned on? Is water getting to the
ice maker?
If there Is a mffllng or jlngllng noise, or other un-
famlllar sounds:
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Issomething on top or behind the refrigerator mak-
ing noise when the refrigerator is running?
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New features on your refrigerator make new sounds.
You may hear air flowing from the fan, timer clicks
for the defrosting cycle, defrost water dripping into
the defrost pan, or water filling the molds and ice
dropping into the bin.
If there is water In me defrost pan:
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In hot, muggy weather, this is normal. The pan can
even be half full. Make sure the refrigerator islevel so
the pan doesn’t overflow.
If me lights are not worklng:
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Have you checked your home’s main fuses or circuit
breaker box?
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Isthe power supply cord plugged into a live circuit
with the proper voltage? (See page 4.)
If a bulb is burned out:
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See instructions forchanging light bulbs on page 10.
Use appliance bulbs only.
If the motor seems to run too much:
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Isthe condenser, behind the base grille, free of dust
and lint?
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On hot days, or if the room is warm, the motor natu-
rally runs longer
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If the door has been opened a lot, or if a large
amount of food has been put in, the motor will run
longer to cool down the interior.
Remember:
Motor running time depends on dif-
ferent things number of door openings, amount of
food stored, temperature of the room, setting of the
controls.
And, your new refrigerator may be larger than your
old one so it has more space to be cooled. It also has
a regular freezer instead of a frozen food compart-
ment. All this means better refrigeration and may re-
quire more running time than your old one.
2. If you need assistance*...
Call Whlrlpool COOL-LINE@service assistance
telephone number. Dial free from:
Continental U.S. , . . . . . . . . . . . . (800) 2534301
Mlchlgan . . . . . . . . . . . . . . . . . . . . (800) 632-2243
Alaska & Hawall . . . . . . . . . . . . (800) 2534121
and talk with one of our trained Consultants. The Con-
sultant can instruct you in how to obtain satisfactory
operation from your appliance or, if service is neces-
sary, recommend a qualified service company in
Your area.
3. If you need service*...
1 FRANCHtSED SERVICE 1
Whirlpool has a na-
tionwide network of
franchised TECH-CARE@
Service Companies.
TECH-CARE service
technicians are trained
to fulfill the product
warranty and provide
after-warranty service,
anywhere in the United
States To locate TECH-
CARE service in your area, call our COOL-LINE service
assistance telephone number (see Step 2) or look in
your telephone directory Yellow Pages under:
APPLIANCES-HOUSEHOLD- ELECTRICAL APPLIANCES-
MAJOR-SERVICE 6 REPAIR
OA
MAJOR- REPAIRING 6 PARTS
WHIRLPOOL APPLIANCES WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE FRANCHISEDTECH-CARE SERVICE
SERVKE COMPANIES SERVICE COMPANIES
XYZ SERVICE CO XYZ SERVICE CO
123 Maple . 999.9999 123 Maple . . . . . 999.9999
OR
WASHING MACHINES.DRYERS
L IRONERS-SERVICING
WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE
SERVICE COMPANIES
XYZ SERVICE CO
123 Maple . 999.9999
4. If you havea problem*...
Call our COOL-LINE service assistance telephone
number (see Step 2) and talk with one of our Consul-
tants, or if you prefer, write to:
Mr. Robert Stanley
Division Vice President
Whirlpool Corporation
2000
US-33, North
Benton Harbor, Ml
A9022
‘If you must call or write, please provide: model
number, serial number, date of purchase, and a com-
plete description of the problem. This information is
needed in order to better respond to your request for
assistance.