Whirlpool GSF26C5EXW User manual

TECHNICAL EDUCATION
JOB AID W10338921
R-110
2010 Whirlpool 26’
SXS Refrigerators
GSF26C5EXW
GSF26C5EXY
GSS26C5XXA
GSS26C5XXB
GSS26C5XXW
GSS26C5XXY
GSF26C5EXS
GSF26C5EXT

- ii -
WHIRLPOOL CORPORATION assumes no responsibility for any repairs made on
our products by anyone other than authorized In-Home Service Professionals.
FORWARD
This Job Aid, Whirlpool Gold 26’ SXS 2010 Part Number W10330404 has been compiled to
provide the recent information on design, features, operation, troubleshooting and repair proce-
dures for 26’ SXS for 2010.
This Job Aid is not intended to replace or substitute for the Use and Care Guides or Tech Sheets
associated with any of the models covered. Refer to the Technical Service sheet shipped with
the refrigerator for detailed information for the unit you are servicing.
GOALS AND OBJECTIVES
The goal of this Job aid is to provide basic information that will enable the service technician to
properly diagnose malfunctions and repair 26” SXS refrigerators for 2010.
The objectives of this Job Aid are to:
• Understand and follow proper safety precautions.
• Successfully troubleshoot and diagnose malfunctions.
• Successfully perform necessary repairs.
• Successfully return the refrigerator to its proper operational status.
Copyright ©2010, Whirlpool Corporation, Benton Harbor, MI 49022
Specic components and procedures covered in this Job Aid are:
Grille Removal
Leveling
Door Alignment
Door Removal
Small 6 Cube Ice Maker
Dispenser
Thermistors
Air and Water Filters
Evaporator Fan
Defrost Heater
Defrost Bimetal
Overload Protector
Condenser Fan Motor
Start Module
Stealth Control

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TABLE OF CONTENTS
GENERAL .............................................................. 1-1
Safety................................................................ 1-1
Introduction Specifications and Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
SxS Model Number Interpretation .......................................... 1-3
6th Sense Technology ................................................... 1-4
INSTALLATION REQUIREMENTS ........................................... 2-1
InstallationInstructions ...............................................2-1,2-7
REFRIGERATOR COMPONENTS ........................................... 3-1
Disassembling Refrigerator Compartment Components . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Disassembling Refrigerator Compartment Components –Water Filter Housing . . . . . . . 3-3
RefrigeratorThermistor .................................................. 3-4
AccessingWaterReservoir............................................... 3-6
FREEZER COMPARTMENT AND ICE MAKER ................................. 4-1
Freezer Components .................................................... 4-1
Checking the Freezer Thermistor........................................... 4-1
AccessingFreezerComponents........................................4-3,4-4
Evaporator Component Identification........................................ 4-4
Removing Evaporator Fan Motor........................................... 4-5
Checking evaporator Fan motor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Checking Defrost Bimetal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Replacing the Defrost Heater.............................................. 4-8
FreezerDoorComponentLocation......................................... 4-9
Ice maker – Emitter /Receiver Boards ...................................... 4-10
Component Identification ................................................ 4-12
Accessing New In Door Ice Maker......................................... 4-13
Ice Maker ............................................................ 4-15
Modular Ice Maker & Ice Level Detector Service Sheet. . . . . . . . . . . . . . . . . . . . . . . . . 4-16
DisassemblingtheIceMaker. ............................................ 4-17
Replacing Auger Motor and Related Components............................. 4-19
RemovingAugerMotor ................................................. 4-20
CheckingtheAugerMotor............................................... 4-21
Removing Emitter and Receiver Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21
Water Tube Routing .................................................... 4-22
Programming.......................................................... 5-1
Stealth Control ......................................................... 5-1
SleepMode........................................................... 5-2
AdjustingTemperatureSetPoints.......................................... 5-4
Adjusting Temperature Settings ............................................ 5-5
Freezer Temperature Setting .............................................. 5-5
Ice Dispenser .......................................................... 5-6
Max Ice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
DispenserLight ........................................................ 5-8
Page
DISPENSER AND USER INTERFACE ........................................ 5-1

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DoorOpenAlarm ...................................................... 5-9
DispenserLock ....................................................... 5-10
Cooling Off Mode .......................................................5-11
Cooling On Mode .......................................................5-11
Water Filter Status Light................................................. 5-12
ShowroomMode...................................................... 5-13
Accessing User Interface and Dispenser Components . . . . . . . . . . . . . . . . . . . . . 5-14, 5-17
MACHINE COMPARTMENT ................................................ 6-1
Machine Compartment Components ........................................ 6-1
StartingDeviceOperation................................................ 6-3
AccessingDualWaterValve .............................................. 6-4
CondenserFan ........................................................ 6-5
Drain Pan ............................................................. 6-6
FrontWheel........................................................... 6-7
Control and Power Supply Boards.......................................... 6-8
DIAGNOSTICS, WIRING DIAGRAMS AND TROUBLESHOOTING ................. 7-1
Voltage Test Points...................................................... 7-3
Thermistor Resistance Table .............................................. 7-6
Service Sheet.......................................................7-7, 7-8
Product Specifications And Warranty Information Sources . . . . . . . . . . . . . . . . . . . . . . . 7-4
TABLE OF CONTENTS (continued)

1-1
GENERAL
Observe all safety warnings and messages.
The Use and Care manual and Installation instructions that come with the product as well as stickers and litera-
ture attached to the refrigerator contain safety symbols. These symbols contain messages telling you of potential
hazards and explain how to reduce your chance of injury. The message will also tell you what can happen if the
instructions are not followed.
Safety
You can be killed or seriously injured if you don't immediately
You can be killed or seriously injured if you don't follow
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can
happen if the instructions are not followed.
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety
messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or hurt you and others.
All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.”
These words mean:
follow instructions.
instructions.
DANGER
WARNING
IMPORTANT SAFETY INSTRUCTIONS
WARNING: To reduce the risk of fire, electric shock, or injury when using your refrigerator,
follow these basic precautions:
SAVE THESE INSTRUCTIONS
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Disconnect power before servicing.
Replace allpartsand panels before operating.
Remove doors from your old refrigerator.
Use nonflammable cleaner.
Keep flammable materials and vapors,
such as gasoline, away from refrigerator.
Use two or more people to move and install
refrigerator.
Disconnect power before installing ice maker
(on ice maker kit readymodels only).
Use a sturdy glass when dispensing ice
(on some models).

1-2
Introduction Specications and Overview
Dimensions Inches.
Capacity 26.360
Carton Depth 35
Carton Height 71 1/4
Carton Width 38
CutoutDepth (in) 29 13/16
Cutout Height (in) 69 5/16
CutoutWidth (in) 36 1/16
Depth 36
Height 69 1/4
Width 35 7/16
Depth Closed Excluding
Handles 33 1/2
Depth Closed Including
Handles 36
Depth Excluding Doors 29 3/8
Depth With Door Open 90
Degree 50 7/8
Gross Weight 298
Height To Top Of Cabinet 68 5/8
Height To Top Of Door
Hinge 68 15/16
Height To Top of Door Trim 69 1/4
Width Doors Open 90
Degrees 37 3/4
Width of Cabinet Only 35 7/16
Width with Doors Closed 35 3/4
Dimensions Inches.
Capacity 26.360
Carton Depth 35
Carton Height 71 1/4
Carton Width 38
CutoutDepth (in) 29 13/16
Cutout Height (in) 69 5/16
CutoutWidth (in) 36 1/16
Depth 36
Height 69 1/4
Width 35 7/16
Depth Closed Excluding
Handles 33 1/2
Depth Closed Including
Handles 36
Depth Excluding Doors 29 3/8
Depth With Door Open 90
Degree 50 7/8
Gross Weight 298
Height To Top Of Cabinet 68 5/8
Height To Top Of Door
Hinge 68 15/16
Height To Top of Door Trim 69 1/4
Width Doors Open 90
Degrees 37 3/4
Width of Cabinet Only 35 7/16
Width with Doors Closed 35 3/4
Dimensions Inches.
Capacity 26.360
Carton Depth 35
Carton Height 71 1/4
Carton Width 38
CutoutDepth (in) 29 13/16
Cutout Height (in) 69 5/16
CutoutWidth (in) 36 1/16
Depth 36
Height 69 1/4
Width 35 7/16
Depth Closed Excluding
Handles 33 1/2
Depth Closed Including
Handles 36
Depth Excluding Doors 29 3/8
Depth With Door Open 90
Degree 50 7/8
Gross Weight 298
Height To Top Of Cabinet 68 5/8
Height To Top Of Door
Hinge 68 15/16
Height To Top of Door Trim 69 1/4
Width Doors Open 90
Degrees 37 3/4
Width of Cabinet Only 35 7/16
Width with Doors Closed 35 3/4
26’ Dimensions
Capacity 26.360 C.F.
Gross Weight 298 LBS.

1-3

1-4
Introduction Specications and Overview (continued)
6th Sense Technology
6th Sense software makes an estimation of
the actual food temperature inside the refrig-
erator and freezer compartment and adjusts
cooling to allow the food packages to return
their initial temperature faster during pull
down, door openings, or heavy food load. 6
th
Sense algorithm runs in both freezer com-
partment and refrigerator compartment and
each contains 3 routines: Trigger, Package
Estimator, and Defrost Manager.
Trigger routine is executed every 2.5 seconds while Package Estimator and Defrost Manager
are executed every 10 seconds. The trigger routine is divided into two subroutines: door moni-
toring and temperature monitoring. Trigger parameters and performance parameters reside in
the User Interface board, the actual 6th sense algorithm resides in Gemini Flash board.
Package Estimator routine computes an estimation of food in FC and RC according to Therm-
istor reading and door status. Package estimator is run when the User Interface sends the
required parameters to Gemini flash and sets the 6th Sense Enable bit to true. If 6th Sense is
needed, it will call for additional cooling by turning on compressor, damper and evaporator fan.
Defrost manager is composed of two main states: Normal and 6th Sense.
When 6th Sense routine is active, defrost will be inhibited based on the control parameters set-
tings to allow food temperature recovery.

2-1
INSTALLATION REQUIREMENTS
This new SXS platform requires different installation steps and adjustments than current SXS refrigerators. Review the
Use and Care manual and instruction sheets shipped with the product prior to installation. See the following examples:
Installation Instructions
Door Removal, Leveling and Alignment
hex

2-2
Installation - Example
Installation Instructions (continued)
hex

2-3
Installation - Example (continued)
Installation Instructions (continued)

2-4
Installation
Refrigerators are shipped with the handles
packed in the refrigerator door.
1. Remove the handles from the door and
unwrap.
2. The instruction sheet and a Hex key tool
are attached to the handle. Review the
instruction sheet.
3. Install the handle on the mounting studs
with the hex screws facing to the center.
4. Hold the handle tight against the door as
you tighten the screws. The handle will
pull in tight against the door as the screw
is tightened.
1
2
3
4

2-5
Installation Instructions (continued)
Installation (continued)
Removing Grille
The grille is held in place with 2 ¼” screws.
2. Remove screws
3. Open the doors 90 degrees perpendicular
to the cabinet to remove the grille.
Remove 2 ¼” screws
Remove grille
Center Roller
Wiring Harnesses
Leveler Leg Leveler Leg
Water Tubes
Components Located Behind Grille
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.
WARNING
2
3
1. Disconnect power to the refrigerator.

2-6
3
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.
WARNING
Installation Instructions (continued)
Removing Freezer Door
1. Unplug or disconnect the refrigerator from
the power supply.
2. Remove the screws securing the wire
harnesses to the cabinet.
3. Disconnect water tubes form the door side
of the connector.
4. Unplug the three
wire harnesses
plugged into the
terminal board.
5. Remove strain relief from the wire harness.
This will allow the harness to pass through
the hole in the hinge.
3. Disconnect water tubes form the
door side of the connector
2
3
4
2
5

2-7
Installation Instructions (continued)
WARNING
Excessive Weight Hazard
Use two or more people to lift the freezer
door.
Failure to do so can result in back or
other injury.
6. Remove Two 3/16” hex key screws (A).
Do not remove or loosen the other
two screws (B).
9. As the door is lifted guide the wiring
harnesses and water tubes through the
hinge.
10. Lift the door straight up to prevent
damage and kinking of the water tube.
Note: When assembling, always use 2
people and make sure not to crimp the water
tubes when installing through the hinge hole.
8. Have another person open the freezer
door and lift up slowly.
7. Keep the door closed and lift off the
hinge.
Removing Freezer Door Upper Hinge
A
B
A
B
5
Lift off the hinge
6
7
8
9
6
7
8
9
10

2-8
—NOTES—

3-1
REFRIGERATOR COMPONENTS
Refrigerator Compartment
Air Damper Air Filter Water Filter
Light Bulbs
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.
WARNING
Disassembling Refrigerator Compartment Components
1. Disconnect power to the refrigerator.
2. Open the water lter door and remove the
lter.
3. Open the air lter door and remove the
lter.
4. Remove the ¼” screw securing the air
damper cover to the cabinet.
1
2
3
4
5
2
3
4

3-2
Refrigerator Compartment (continued)
5. Remove the air damper cover.
6. Remove the ¼” screw securing the air
lter housing to the cabinet and remove.
7. Disconnect the wiring harness
and remove the air damper
assembly.
8. Check the seal around the damper
housing for any damage or misplace
ment. Replace or reposition seal as
needed.
6
7
1
2
3
4
5
5
7
8
6

3-3
Refrigerator Compartment (continued)
Disassembling Refrigerator
Compartment Components –
Water Filter Housing
Remove the water lter as explained earlier.
1. Remove the ¼” screw securing the lter
cover to the lter body.
2. Remove the cover.
3. Remove the ¼” screw securing the lter
body to the cabinet wall.
4. To replace the lter housing, disconnect
the water tubes in the back of the
refrigerator and remove Permagum
seal. Pull the lter housing and water
tubes through the opening in the cabinet
and replace.
1
2
3
4

3-4
Refrigerator Compartment (continued)
Refrigerator Thermistor
Refrigerator Thermistor
The refrigerator Thermistor is a variable resistance device connected to the control board.
The temperature of the refrigerator compartment causes the resistance of the Thermistor to
change. The resistance is monitored by a circuit on the control board which controls the opera-
tion of the cooling system. The Thermistor is located on the right side of the refrigerator cabinet
attached to the back of the cover labeled 6th sense.
1. Disconnect power to the refrigerator.
2. Disconnect the wiring harness from
connector P6 on the control board.
3. Connect an Ohmmeter across the Orange
and Blue/White wires in the disconnected
wiring harness and measure the
resistance.
4. Compare the resistance measured to the
value listed on the tech sheet shipped
with the refrigerator. Replace Thermistor
if needed.
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.
WARNING