Whirlpool WFW94HEX Series User manual

ATW4475XQ
NTW4100XQ
NTW4400XQ
NTW4500XQ
RTW4100XQ
RTW4440XQ
MVWC200XW
MVWC300XW
MVWC400XW
MVWX500XW
MVWX550XW
MVWX600XW
MVWX700XW
WTW4950XW
WTW5500XW
WTW5550XW
WTW5600XW
WTW5700XW
TECHNICAL EDUCATION
JOB AID XXXXXXX
ML-XX
Direct Drive FL Washer
WFW94HEX
WFW95HEX
L-85
W10372167

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WHIRLPOOL CORPORATION assumes no responsibility for any repairs made on our prod-
ucts by anyone other than authorized In-Home Service Professionals.
FORWARD
This Whirlpool Job Aid, "Direct Drive FL Washer" (Part No. W10372167), provides
the In-Home Service Professional with informaon on the installaon, operaon, and service
of the "Direct Drive FL Washer". For specic informaon on the model
being serviced, refer to the “Use and Care Guide,” or “Tech Sheet” provided with the washer.
The Wiring Diagram used in this Job Aid is typical and should be used for training purposes only.
Always use the Wiring Diagram supplied with the product when servicing the unit.
GOALS AND OBJECTIVES
The goal of this Job Aid is to provide informaon that will enable the In-Home Service
Professional to properly diagnose malfuncons and repair the "Direct Drive FL Washer"
The objecves of this Job Aid are to:
• Understand and follow proper safety precauons.
• Successfully troubleshoot and diagnose malfuncons.
• Successfully perform necessary repairs.
• Successfully return the washer to its proper operaonal status.
Copyright ©2010, Whirlpool Corporation, Benton Harbor, MI 49022

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TABLE OF CONTENTS
SAFETY FIRST.......... .............................................................. 1-1
Model & Serial Number Designations. . . . . . . . . . . . . . . . . . . . . . . . . . ....................... 1-2
Model & Serial Number Label And Tech Sheet Locations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Specifications....................... ............................................. 1-4
INSTALLATION INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Installation Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Installation Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
PRODUCT OPERATION............................. ................................... 3-1
Control Panel And Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
UsingTheWasher................ ................................................. 3-5
WasherMaintenance.................. ........................................... 3-11
Troubleshooting........ ......................................................... 3-14
COMPONENT ACCESS ....... ......................................................... 4-1
Component Locations. . . . . . . . . ..................................................... 4-1
Removing The Dispenser Drawer Top And Console Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Removing The Central Control Unit. . . . . . . . . . . ........................................ 4-4
Removing The Water Inlet Valve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Removing The Pressure Switch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Removing The Line Filter & Power Supply Cord. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Removing The Detergent Dispenser Assembly. . . . . . . . .................................. 4-9
Removing The Detergent Dispenser Motor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Removing The Door Switch Assembly Front Panel And Bellows. . . . . . . . . . . . . . . ............ 4-12
Removing The Drain Pump. . . . . . . . . . . . . . . . ......................................... 4-14
Removing The Eco Valve. . . . . . . . . . . . . . ............................................. 4-15
Removing The Motor Control Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
RemovingTheVent/Fan.......................................................... 4-17
Removing The Temperature Sensor & Heater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
RemovingTheMotor.............................................................. 4-19
RemovingTheTubAssembly` ...................................................... 4-21
COMPONENT TESTING ................................................................ 5-1
For Service Technicians Use Only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
UserInterface.......................... .......................................... 5-2
Diagnostic Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .......... 5-3
Service Diagnostic Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Activating Service Diagnostic Mode. . . . . . . . . . . . . . . . . . . . . . ............................. 5-3
UnsuccessfulActivation.......... .................................................. 5-4
QuickDiagnosticTest.......... .................................................... 5-5
Advancing Through Saved Fault / Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . .............. 5-6
Test Procedures ................................................................... 5-7
Pressure Switch (Non-Steam Models). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12
TEST #8: Drain Pump . . . . . . . . . . ................................................... 5-13
Manually Unlocking the Door Lock System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16
Page

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DIAGNOSTICS & TROUBLESHOOTING ................................................... 6-1
TroubleshootingGuide........... .................................................. 6-1
Fault/Error Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..................................... 6-4
WIRING DIAGRAMS .................................................................. 7-1
Washer Non-Steam ................................................................ 7-1
WasherSteam.................................................................... 7-2
TABLE OF CONTENTS (connued) Page

1-1
SAFETY FIRST
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance.
Always read and obey all safety messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or hurt you and
others.
All safety messages will follow the safety alert symbol and either the word
“DANGER” or “WARNING.” These words mean:
All safety messages will tell you what the potential hazard is, tell you how to reduce the
chance of injury, and tell you what can happen if the instructions are not followed.
You can be killed or seriously injured if you don’t
immediately follow instructions.
You can be killed or seriously injured if you don’t
follow instructions.
WARNING
DANGER