WiLife Video Security System User manual

WiLife Video Security System
User’s Guide
V2.0

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Copyright ©WiLife, Inc. 2007. No part of this document may be reproduced, transmitted, transcribed, stored
in a retrieval system, or translated into any language in any form or by any means without the written
permission of WiLife, Inc.
WiLife, WiLife Command Center, and WiLife Online are registered trademarks or trademarks of WiLife Inc.
Microsoft .NET Framework, Microsoft, Windows, Windows Me, Windows XP, Windows 2000 are registered
trademarks or trademarks of Microsoft Corporation. All other product or service names are the property of their
respective owners.
Portions of the WiLife hardware and software have pending patents.

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Table of Contents
WELCOME TO WILIFE...................................................................................................................... 1
Introduction..............................................................................................................................................1
Overview of the WiLife Video Security System.......................................................................................1
Basic Concepts....................................................................................................................................2
System Components ...............................................................................................................................5
WiLife Accessories...............................................................................................................................7
User’s Guide Chapters ............................................................................................................................7
The Command Center Help System .......................................................................................................8
GETTING STARTED.......................................................................................................................... 7
Overview...................................................................................................................................................7
System Requirements.............................................................................................................................8
Starter Kit Contents.................................................................................................................................9
Installation Procedures ...........................................................................................................................9
Step 1 - Run the Install Wizard...........................................................................................................9
Step 2 –Complete the WiLife Setup Wizard .................................................................................. 11
Firewall Setup ................................................................................................................................... 14
Additional Cameras .............................................................................................................................. 15
Indoor Camera Focus and Aim ............................................................................................................ 17
Switching Lenses on the Indoor Camera ............................................................................................ 17
Product Support.................................................................................................................................... 18
Tip of the Day........................................................................................................................................ 18
USING THE COMMAND CENTER....................................................................................................... 19
Title Bar Controls .............................................................................................................................. 19
Main Feature Buttons ...................................................................................................................... 20
Live View ............................................................................................................................................... 20
Live Video Windows.......................................................................................................................... 20
Choose a Multiple-Camera View...................................................................................................... 20
Alerts Scheduler Front Control Panel .............................................................................................. 21
Use the Camera Activity Panel......................................................................................................... 22
Switch Cameras On and Off............................................................................................................. 22
Enable or Disable E-mail Alerts ....................................................................................................... 22
Digital Pan-Tilt-Zoom Panel.............................................................................................................. 23
Live Mode Right-Click Context Menus............................................................................................. 24
Print or Save Live Video Frames...................................................................................................... 24
Change Camera Order...................................................................................................................... 25
Delete a Camera............................................................................................................................... 25
Live Mode Hot Key Assignments ......................................................................................................... 26
Playback View ....................................................................................................................................... 27
Review Stored Video Segments....................................................................................................... 27
Play Video with Onscreen Controls.................................................................................................. 30
Use Keyboard Playback Controls..................................................................................................... 30
When the Camera Records Events.................................................................................................. 31
Playback Mode Right-Click Context Menu Options ........................................................................ 31
Protect a Recorded Video Segment ................................................................................................ 32
Unprotect Video Segment ................................................................................................................ 32
Protect and Upload Video Segments .............................................................................................. 32

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Check Online Storage....................................................................................................................... 33
Print or Save Recorded Video.......................................................................................................... 33
Deleting a Video Clip ........................................................................................................................ 33
Send E-mail....................................................................................................................................... 34
Properties Dialog Window................................................................................................................ 35
Online Viewing ...................................................................................................................................... 35
Use Online Viewing........................................................................................................................... 36
Running in Background Mode ............................................................................................................. 36
Switch between Background and Full Screen................................................................................ 36
Exiting Command Center...................................................................................................................... 37
WILIFE PLATINUM FEATURES ......................................................................................................... 38
Online Connection Monitoring ............................................................................................................. 39
Online Video Storage............................................................................................................................ 41
Online Video Sharing ............................................................................................................................ 42
Online Search & Playback................................................................................................................ 43
Purchasing WiLife Platinum ................................................................................................................. 45
SETTING SYSTEM OPTIONS ............................................................................................................ 48
Overview of Command Center Settings............................................................................................... 48
Command Center Setup Tabs.......................................................................................................... 48
Camera Tab Options............................................................................................................................. 49
Launch the Camera Setup Dialog ................................................................................................... 49
Delete a Camera............................................................................................................................... 50
Recording Tab Options ......................................................................................................................... 50
Learn About Motion Detection......................................................................................................... 50
Review the Recording Dialog........................................................................................................... 51
Manage Motion Detection Zones .................................................................................................... 51
Set Motion Detection Sensitivity ..................................................................................................... 52
Schedule Recording Time ................................................................................................................ 52
Manage Disk Usage ......................................................................................................................... 53
Change Video Storage Options........................................................................................................ 53
Alerts Tab Option .................................................................................................................................. 54
E-mail and Cell Phone Alerts Setup................................................................................................. 55
Outgoing E-Mail Server Settings ...................................................................................................... 55
Add E-mail Addresses....................................................................................................................... 56
Create Cell Phone Alerts .................................................................................................................. 56
Remove E-mail Addresses ............................................................................................................... 57
E-mail Recorded Video ..................................................................................................................... 57
Desktop Notifications....................................................................................................................... 58
Setting Desktop Notifications.......................................................................................................... 59
Online Viewing Setup............................................................................................................................ 60
Verify System Requirements............................................................................................................ 60
Remote Viewing Using Cell Phones & Handhelds .......................................................................... 60
Online Dialog Screen Options.......................................................................................................... 62
Online Connection Section Descriptions......................................................................................... 63
Create Your WiLife Online Account.................................................................................................. 64
Disconnecting WiLife Online Viewing .............................................................................................. 67
Connecting WiLife Online Viewing ................................................................................................... 67
Advanced Options................................................................................................................................. 68
Review the Advanced Options Dialog.............................................................................................. 68
Find My Cameras.............................................................................................................................. 69

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Rediscover Cameras ........................................................................................................................ 72
Set or Change Your Password ......................................................................................................... 72
Set Password System & Feature Locks .......................................................................................... 72
Check for Software Updates ............................................................................................................ 74
Update Camera Firmware................................................................................................................ 74
Rebuild Video Segment List............................................................................................................. 75
Find Orphan Clips ............................................................................................................................. 76
System Information .......................................................................................................................... 77
Diagnostics Summary Report .......................................................................................................... 78
SCHEDULING ALERTS &RECORDING EVENTS .................................................................................... 79
Scheduling Alerts Overview.................................................................................................................. 79
Recording and Alerts Schedule Screen Overview .......................................................................... 79
Opening the WiLife Recording and Alerts Schedule Screen.......................................................... 81
Schedule Event Properties Screen Overview.................................................................................. 81
No Motion Detection Alerts.............................................................................................................. 82
Set Manual Alert Properties............................................................................................................. 83
Arm Event Early Properties .............................................................................................................. 83
Camera Alert Properties................................................................................................................... 84
Create a Continuous Recording Event ............................................................................................ 85
Create An Event To Turn Off Recording........................................................................................... 86
Modifying a Recording or Alert Event .............................................................................................. 86
Deleting a Recording or Alert Event ................................................................................................ 87
USING ONLINE VIEWING ................................................................................................................ 88
How Do I Access My WiLife Online Account?...................................................................................... 89
Viewing Video in Direct vs. Relayed Mode .......................................................................................... 89
Online Viewing From a PC .................................................................................................................... 90
Logging into Your WiLife Online Account ........................................................................................ 90
Using the My Cameras Page............................................................................................................ 91
View the Video for One Camera....................................................................................................... 91
View the Video for All Cameras In One Image ................................................................................ 92
View the Video for Your Cameras Using the Cycle Feature............................................................ 92
Managing Your WiLife Online Account ................................................................................................ 94
Changing Video Preferences............................................................................................................ 94
Changing Your WiLife Online Password .......................................................................................... 95
Changing Your WiLife Online Login Name ...................................................................................... 96
Changing Settings For Personal Preferences ................................................................................. 97
Manage WiLife Online Page Overview................................................................................................. 98
Removing a Location or a Camera .................................................................................................. 99
Viewing Your Cameras Using a Cell Phone or Handheld.............................................................. 100
TROUBLESHOOTING ....................................................................................................................102
Installation Problems.......................................................................................................................... 102
Setup Problems .................................................................................................................................. 103
Video Problems................................................................................................................................... 104
Maintenance Problems ...................................................................................................................... 105
Status Lights ....................................................................................................................................... 107
CONFIGURING YOUR FIREWALL .....................................................................................................109
Firewall Basics .................................................................................................................................... 109
Internet Filters ................................................................................................................................ 109
WiLife Firewall Requirements........................................................................................................ 109

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Microsoft Firewall ............................................................................................................................... 110
Norton Internet Security 2001 - 2005 .............................................................................................. 112
Norton Personal Firewall 2006.......................................................................................................... 114
Validate the Setup.......................................................................................................................... 114
Norton Internet Security 2007........................................................................................................... 115
Norton AntiVirus 2007 ....................................................................................................................... 117
Norton 360.......................................................................................................................................... 119
ZoneAlarm Firewall............................................................................................................................. 122
McAfee Security Center...................................................................................................................... 124
McAfee Personal Firewall................................................................................................................... 126
BlackICE Firewall ................................................................................................................................ 128
Windows Live OneCare .................................................................................................................. 131
Turning Off Spam Blocking for WiLife E-mails .................................................................................. 133
AOL (AIM)......................................................................................................................................... 133
EarthLink Total Access and Web Mail........................................................................................... 133
EarthLink 5.0 .................................................................................................................................. 133
HotMail............................................................................................................................................ 133
Yahoo Mail ...................................................................................................................................... 134
GMail ............................................................................................................................................... 134
Microsoft Outlook 2003................................................................................................................. 134
Microsoft Outlook Express 6.......................................................................................................... 134
Eudora............................................................................................................................................. 134
Mozilla Thunderbird 1.5................................................................................................................. 134
Opera M2 ........................................................................................................................................ 135
SPECIFICATIONS.........................................................................................................................136
System Computer Requirements ...................................................................................................... 136
Online Viewing Requirements............................................................................................................ 136
DVC-810i Indoor Camera ................................................................................................................... 137
DLC-810e Outdoor Camera ............................................................................................................... 138
DLC-810c Spy Camera ....................................................................................................................... 139
Powerline Networking......................................................................................................................... 140
Wall and Ceiling Mount Installation................................................................................................... 141
SOFTWARE LICENSE AND HARDWARE WARRANTY.............................................................................142
Command Center Software License.................................................................................................. 142
Limited Product Warranty .................................................................................................................. 144
REGULATORY AND SAFETY ...........................................................................................................146
Regulatory Information....................................................................................................................... 146
Safety Information.............................................................................................................................. 146
Use with Power Conditioning Equipment...................................................................................... 149
Powerline Network Limitations...................................................................................................... 149

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Welcome to WiLife
Introduction
Thank you for purchasing the WiLife Video Security System.
As you already know, WiLife®is a robust video monitoring
system for your home or small business allowing you to view
live, streaming video from up to six cameras.
State-of-the-art Cameras capture digital-streaming, full-color
video and transmits the live feed to the Command Center
software application, which provides a user interface that is
both user-friendly and powerful.
Homeplug®technology uses your electrical wiring to create
a high-speed network for communicating with each camera
without the complexity of wireless networks and without the
need to run network cables.
There are many great features offered in this WiLife system.
For example, consider these:
• 15-minute installation of the entire system.
• Monitor and record up to six locations in real-time.
• Search for, play back, and manage recorded video
events.
• Receive e-mail alerts when a camera detects motion.
• Set motion detection zones for each camera.
• View video over the Internet or on Smart Phones.
The ability to customize camera settings is the highlight of the WiLife Command Center application. Setup
controls allow you to view and modify settings for cameras, motion detection, video, system statistics, e-mail,
recording schedule, recently recorded video segments, and disk usage.
Moreover, the system's portable viewing architecture; unique capturing, storing, and reporting functionality;
and ability to customize camera settings make it one of the most versatile, usable, and affordable surveillance
systems in the industry today.
Overview of the WiLife Video Security System
WiLife has three primary components: Intelligent Cameras, Powerful Software, and Remote Viewing capability.
The WiLife Command Center is the name of our software. We call remote viewing WiLife Online.
At the center of the Command Center are components to view live camera video; search for, and play back
recorded video; and tools to configure system options. These components, respectively, are Live Mode,
Playback Mode, and Setup.
Here are a few great monitoring applications:
•Monitor your small business
•Watch over a second property
•Record people at your front door
•Monitor the children
•Keep an eye on your pets

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Basic Concepts
Before we dive into the overviews and how-to’s, let’s spend a few minutes explaining some basic concepts of
the WiLife system.
1. EASY SETUP
One of our first design goals was to deliver a system that you could setup in 15 minutes without having special
tools, drilling holes, running wires, or configuring networking equipment. It is important to us that you have a
great experience right out of the box –one that exceeds the capabilities possible even with a professionally-
installed home video system.
You complete the setup process in three easy steps:
Step 1 –Install the WiLife Command Center (Software)
Step 2 –Connect the USB Receiver Module
Step 3 –Mount Your Cameras
With these easy steps you are up and going. Jump to the chapter on Getting Started for more details about the
WiLife setup process.
One key to our system is our use of Homeplug technology. Homeplug allows you to turn your existing wiring into
a powerful network capable of delivering rich live video from around your property to your PC and from there
anywhere you need it. This illustration best describes how Homeplug works to give you a fast and easy setup
and a reliable video security camera network. Click here to view a full-size PDF copy.

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2. POWERFUL CAMERAS
At the heart of each Camera is an imbedded computer that actively
encodes, adjusts, and manages your video feed –Cameras are the
smartest surveillance cameras available. Because our cameras are so
powerful, they provide you with rich features without overwhelming the
CPU on your PC.
Some of the one-of-a-kind features available on the Camera include:
High-quality video imaging
Digital motion detection
User-definable motion detection zones
Auto-image lighting management
Onboard Windows Media Video encoding
Consider these system scenarios:
Camera A new way to look
Camera 1 An Indoor Camera looks out over the driveway, has Auto Brightness
set to “On,”allowing it to automatically adjust to changing light
conditions.
Camera 2 An Outdoor Camera looks out over the backyard, has a defined
Motion Detection Zone set allowing it to capture motion only along
the top of the fence line.
Camera 3 An Indoor Camera monitors the front door and has an e-mail Alert
set, which will send a notification if anyone comes into the house
e.g. when the kids come home from school.
Camera 4 A Spy Camera monitors the computer room where the kids study,
using the PC for research and typing papers.
Setup allows you to set each camera differently, based on its mission.
3. POWERFUL SOFTWARE
At the center of the WiLife Video Security System is the
WiLife Command Center, the most powerful video
security software available. The WiLife Command
Center can manage full-motion video from six
concurrent cameras, providing you with stunning live
views from every camera while simultaneously
recording any motion or scheduled events.
Additionally, the WiLife Command Center uses a
powerful Alerts engine that communicates with your e-
mail server to notify up to ten e-mail addresses or cell
phones that a camera has detected and recorded
motion. When the Command Center detects motion on
a specific camera, the Command Center will send out
an e-mail message; and at your option, you can set the
Command Center to attach either a frame from the
captured video or the video segment.
WiLife’s Command Center alerts are excellent news for
you, but perhaps bad news for your sixteen-year-old
son who wants to play around with your new sports
car. Your garage camera can send you an e-mail alert if anyone gets close to the car.