WILSON PRO PRO 1000C User manual

PRO 1000C
A Wilson Electronics Brand
wilsonpro.com 866.294.1660
User Manual
In-Building Cell Signal Amplifier
With Extended Dynamic Range & LTE Connected
Remote Monitoring

Package Content
1
About The Pro 1000C
2
Key Features
4
Competitive Advantages
5
Post Install Setup
7
Status Screen
8
Band Status Screens
9
WilsonPro Cloud
13
Local Ethernet Configuration Utility
31
Safety Guidelines
38
Warranty
41
Index

PRO 1000C IN-BUILDING CELL SIGNAL AMPLIFIER WITH REMOTE MONITORING 1
Pro 1000C
2’ Wilson
400
Lightning Surge
Protector
Wide Band Directional
Antenna + 75’
Wilson 400 Cable
Dome Antenna +
100’ Wilson 400 Cable
Kit 460242
Package
Content

IN-BUILDING CELL SIGNAL AMPLIFIER WITH REMOTE MONITORING PRO 1000C
2
Monitor Your Amplifier Installs
Online
Customizable Email/Text Alert
Notifications
Ultra-High System Reliability &
Guaranteed Uptime
Avoid Costly Troubleshooting
Location Visits
The Industry’s First Platform For Cloud-Based Management
Pro 1000C

PRO 1000C IN-BUILDING CELL SIGNAL AMPLIFIER WITH REMOTE MONITORING 3
The Pro 1000C is the industry’s first
platform for cloud-based management
and monitoring of cellular signal
amplifiers.
The WilsonPro Cloud allows an
integrator to manage and monitor
installed cellular amplifiers
from a phone, tablet, laptop, or any device that runs a Web browser. You can get
customizable email and text notifications to alert you to any status change of your
installed amplifiers, including notification if a system ever goes oine.
With the WilsonPro Cloud you can remotely reset an amp or selectively turn specific
frequency bands on and o, so the integrator avoids costly troubleshooting site visits.
The platform also provides report generation, performance and signal level histories,
and organization of monitored amps by account and location. There’s even a remote
donor antenna tuning tool.
For installers and integrators, subscribing to the WilsonPro Cloud means you can
sell your clients extended service plans, generating recurring revenue streams for
your business. And for your clients, the WilsonPro Cloud provides ultra-high system
reliability and guaranteed uptime.
The 1000C amplifier connects to the WilsonPro Cloud right out of the box via an LTE
modem on the donor antenna, or through a traditional hardwired Ethernet port. The
wireless LTE connection is included in the annual WilsonPro Cloud subscription, so no
additional Internet connection is required.
t
m
ent

IN-BUILDING CELL SIGNAL AMPLIFIER WITH REMOTE MONITORING PRO 1000C
4
Simple Wall-Mount Installation: An indoor and outdoor
port are located on top of the Pro 1000C for easy antenna
connections, while an exposed mounting flange at each
corner of the amplifier provides for simple and clean wall-
mount installation.
Onboard Software for Better Control: The amplifier is
automatically controlled with automatic onboard software,
ensuring great connectivity throughout large spaces and
multi-story buildings. The amplifier will adjust its gain level up
or down as required by the conditions of the immediate signal
environment.
Extended Dynamic Range (XDR) for continuous connectivity:
Gives the 1000C much greater tolerance for a strong incoming
signal from the tower. XDR lets the 1000 system work with an
incoming signal stronger than any competing amplifier and
never shuts down due to a strong outside signal.
Color LCD for Easier Access: Unlike other amplifiers, the
Pro 1000C has a color LCD screen with four-way navigation,
allowing integrators to optimize antenna position and
maximize the performance of the amplifier.
Remote LTE Connected Monitoring: Get immediate
notification if the 1000C stops working or if band
conditions change.
IN-BUILDING CELL SIGNAL AMPLIFIER WITH REMOTE MONITORING PRO 1000C
4
Key
Features

PRO 1000C IN-BUILDING CELL SIGNAL AMPLIFIER WITH REMOTE MONITORING 5
Highest Downlink Power: Up to +15dBm downlink output
power allows for stronger signal in environments where the
incoming signal is weak. The benefit is a stronger signal sent
to the inside antennas, providing larger coverage area from a
single amplifier.
Highest Uplink Power: This allows for a stronger signal
transmitted to the tower, up to +3dB more than the
competition, providing greater user capacity and increased
range from the cell site.
Lower Overload and Shutdown Threshold: No matter how
strong the outside signal, the Pro 1000C never shuts down.
This is a huge benefit in strong signal environments like cities
and locations close to a carrier tower.
Intelligent Control: Pro cellular amplifiers automatically
adjust signal gain while still providing even signal coverage
throughout the building.
More Secure: Connectivity and remote monitoring via LTE, so
no “sharing” of existing premises network resources which
creates a more secure system.
PRO 1000C IN-BUILDING CELL SIGNAL AMPLIFIER WITH REMOTE MONITORING 5
Competitive
Advantages

IN-BUILDING CELL SIGNAL AMPLIFIER WITH REMOTE MONITORING PRO 1000C
6
Outside
Directional
Antenna
to power
Lightning
Surge Protector
Inside Dome
Antenna
power
o p
1000C
Simple wall-mount
installation.
The direction of the
outside antenna should
be adjusted until the “DL”
bar is maximized.
A Wilson Lightning Surge Protector is recommended for all building installations. Make
sure the protector is installed outside the building at point of entry connected to a
suitable ground and in line between the Outside Antenna and the Signal Amplifier.
Installation
Diagram

PRO 1000C IN-BUILDING CELL SIGNAL AMPLIFIER WITH REMOTE MONITORING 7
5 Band Cellular Booster
5 Band Cellular
Booster
Pro 1000C
SN:
460042CO158651865
MAC:
70:B3:D5:95:C0:02
Visit cloud wilsonpro.com to register this product
MFG Data:
2018-07-06
The WilsonPro Pro 1000C oers the same cost-eective, FCC and carrier approved pas-
sive DAS amplifier solution that installers and integrators have come to trust, including
the added functionality, alerts, and troubleshooting of an enhanced cloud management
and monitoring solution.
Once the AC power cable and antenna cables are connected, scan the QR code on
the Quick Registration Card to add the amplifier to your WilsonPro Cloud account. For
detailed instructions see the WilsonPro Cloud section.
To add the amplifier to your
WilsonPro Cloud account,
scan the QR code or enter
the info in manually.
WilsonPro Cloud Quick
Registration Card
Post Install
Setup

IN-BUILDING CELL SIGNAL AMPLIFIER WITH REMOTE MONITORING PRO 1000C
8
The Pro 1000C takes about 20 seconds to boot up. Once boot up is complete, the status
screen will appear, showing the amplification and status of each port and band.
A solid green light indicates that a band
is operating correctly with maximum
allowable gain.
A solid yellow light indicates band gain
reduction because of an oscillation
condition. Reposition antennas (more
separation between indoor and outdoor
antennas, and pointed in opposite
directions) and reboot (power cycle)
the 1000C for maximum performance.
When adequate separation is achieved,
the yellow lights will return to green
upon reboot. Note that when the light
is yellow, the band is operational;
however, performance is reduced.
System Status Screen
Splash Screen
Lights Description
Status Screen

PRO 1000C IN-BUILDING CELL SIGNAL AMPLIFIER WITH REMOTE MONITORING 9
A red light indicates a band which has
been completely shut down because
of a severe oscillation condition
or repeated oscillation. Reposition
antennas (more separation between
indoor and outdoor antennas, and
point in opposite directions) and then
reboot (turn the unit on & o) the 1000C
to reactivate the band and maximize
performance. When adequate separation
is achieved, the red light(s) will return to
green upon reboot.
This screen provides specific band
information, including the strength
of the received uplink and downlink
signal, status details, and the
amplifier gain.
By pressing enter on a highlighted light,
as shown, a more detailed status screen
will be displayed for the highlighted band.
D-Pad with Enter
button
Status Screen
Close-up
Band Details Screen
Band Status Screens
Green Light

IN-BUILDING CELL SIGNAL AMPLIFIER WITH REMOTE MONITORING PRO 1000C
10
In the presence of a strong outdoor
cell tower signal, the 1000C will
reduce it’s “boost” (Gain) using
internal Automatic Gain Control (AGC).
This gain reduction is necessary
to stay within FCC requirements.
When this occurs, the 1000C has
reached the ‘speed limit’ so this is
good! The outside antenna should
always be adjusted until the “DL” bar
is maximized and “AGC” is indicated.
This may not be possible with a weak
outside signal.
Band Details Screen
This screen indicates band gain
has been reduced because of the
oscillation condition detected at a
nearby band.
Pressing enter on a highlighted light
with a yellow light (Band 12), as shown,
will display the following...
D-Pad with Enter
button Status Screen
Close-up
Band Details Screen
D-Pa
d wi
th E
nter
btt
(BAND STATUS SCREENS - GREEN LIGHT cont.)
Yellow Light

PRO 1000C IN-BUILDING CELL SIGNAL AMPLIFIER WITH REMOTE MONITORING 11
Ethernet Icon
Cellular Icon
Screen Icons
RED: Indicates the amplifier is configured
to use Ethernet and has no connection.
RED: Indicates the amplifier is configured
to use LTE and there is no connection.
White: Indicates the amplifier is not
configured to use Ethernet.
White: Indicates the modem is installed,
but the amplifier is not configured to
use LTE.
Green & Underscore: Indicates an active
connection has been established. The
underscore blinks when carrying trac.
Green & Underscore: Indicates an active
connection has been established. The
underscore blinks when carrying trac.
Yellow: Indicates an active connection
has been established, however, it is not
strong enough to maintain a reliable
cloud connection.
Yellow: Indicates the amplifier is
configured to use Ethernet and there is a
good connection with a non-networked
device (i.e., a laptop).
Green: Indicates the amplifier is
configured to use Ethernet and there is
a good connection with a network.
Green: Indicates the amplifier is
configured to use the LTE and there is a
good connection. Signal strength will be
indicated by the bars.

IN-BUILDING CELL SIGNAL AMPLIFIER WITH REMOTE MONITORING PRO 1000C
12
The internal amplifier software can be updated through the USB port with a
memory stick.
(SCREEN COMMUNICATIONS ICONS cont.)
USB Icon
RED: Indicates that the firmware
upgrade failed because of some error. It
is safe for the user to remove USB stick.
White: Indicates a USB stick is present
but no action is being taken (i.e., missing
firmware upgrade file or firmware file is
older than the currently installed version).
Yellow: Indicates firmware upgrade
is in progress. It is not safe for the
user to remove USB stick.
NOTE: Icon will not appear if USB stick is not plugged in.
Green: Indicates that firmware upgrade
has been completed successfully. It is
safe for the user to remove USB stick.

PRO 1000C IN-BUILDING CELL SIGNAL AMPLIFIER WITH REMOTE MONITORING 13
If you don’t already have a WilsonPro Cloud™ account at cloud.wilsonpro.com,
call 1-888-923-4448, Monday-Friday 8am-5pm MT so that your account can be
created. Once your account is set up, you can then add multiple customers,
locations, and amplifiers.
Your supported amplifiers can be added and managed via our WilsonPro Cloud
website located at https://cloud.wilsonpro.com. Simply log in using your email
address and password.
Pro 1000C connects to WilsonPro Cloud via the internet, through a traditional RJ-45
“hardwired” Ethernet connection or via LTE connection through the outside donor
antenna. The default setting is “Ethernet Preferred” (gives priority to Ethernet, but
will switch to LTE if Ethernet is not connected). NOTE: The LTE modem and SIM card
are installed and activated at the WilsonPro factory.
WilsonPro Cloud
Logging into the WilsonPro Cloud via Ethernet
The first cloud-based platform for remote
monitoring & control of cellular signal amplifiers.

IN-BUILDING CELL SIGNAL AMPLIFIER WITH REMOTE MONITORING PRO 1000C
14
You can quickly check the status of all of your amplifiers from the Dashboard summary
screen. The Total Unacknowledged Alerts represents the number of alert indications, for
all amplifiers assigned to your account, that have not been acknowledged. After an alert
is acknowledged, it is no longer included in this chart. Total Amplifier Status represents
the current, near real-time status of all amplifiers associated with your account.
Customer Dashboard
(WILSONPRO CLOUD cont.)
Adding a Customer
To create a new customer from the Dashboard screen, click on CREATE NEW
CUSTOMER.
NOTE: If you don’t already have a WilsonPro Cloud™ account at cloud.wilsonpro.com,
call 1-888-923-4448, Monday-Friday 8am-5pm MT.

PRO 1000C IN-BUILDING CELL SIGNAL AMPLIFIER WITH REMOTE MONITORING 15
(WILSONPRO CLOUD – ADDING A CUSTOMER cont.)
Enter information for Customer (business/organization utilizing the Pro 1000C
product), Primary Contact (notification recipient), and select a Monitor. After clicking
on SUBMIT the new customer will appear on the dashboard page below the alert
and status summary with a default location.
Primary/Secondary Contact: A point of
contact for the Customer. These fields in
this section are required.
Monitor: Individual(s) assigned to track
performance of amplifier(s). See next section
if a Monitor has not been created.
Customer Information: This section is
pertaining to the business/organization
utilizing Pro 1000C amplifier(s) at their
location(s). These fields in this section are
required.

IN-BUILDING CELL SIGNAL AMPLIFIER WITH REMOTE MONITORING PRO 1000C
16
(WILSONPRO CLOUD – ADDING A CUSTOMER cont.)
If a Monitor has not been created, click on NEW MONITOR at the top of the webpage.
Installer/Integrator can assign Monitors to track the performance of the amplifier(s). A
Monitor can be made Administrator, who can see all information within the account and
create additional Monitors.
Enter information and click SUBMIT.

PRO 1000C IN-BUILDING CELL SIGNAL AMPLIFIER WITH REMOTE MONITORING 17
(WILSONPRO CLOUD cont.)
Creating an Additional Customer Location
To create an additional customer location click VIEW / EDIT.
Then click ADD ADDITIONAL LOCATION.

IN-BUILDING CELL SIGNAL AMPLIFIER WITH REMOTE MONITORING PRO 1000C
18
(WILSONPRO CLOUD – ADDING A CUSTOMER LOCATION cont.)
Enter information and click SUBMIT.
NOTE: Customer Information and Primary Contact fields are required, these must be
populated before submitting page.