Wintec PP-82 User manual

Desktop POS Printer
PP-82
User Manual

WINTEC PP-82 User Manual
CONTENTS
CAUTIONS .................................................................................................................................................................... 1
IMPORTANT SAFETY INSTRUCTIONS ........................................................................................................................... 2
1 OVERVIEW ................................................................................................................................................................ 4
1.1 Introductions ................................................................................................................................................. 4
1.2 The Main Features......................................................................................................................................... 4
2 GETTING STARTED .................................................................................................................................................... 5
2.1 Packing List .................................................................................................................................................... 5
2.2 Appearance and Components ....................................................................................................................... 6
3 SPECIFICATION.......................................................................................................................................................... 7
3.1 Printer Specification ...................................................................................................................................... 7
3.2 Media Specification ....................................................................................................................................... 9
3.2.1 Continuous Thermal Paper Specification............................................................................................ 9
3.2.2Cutting Position ................................................................................................................................. 10
4 INSTALLATION AND USAGE .................................................................................................................................... 11
4.1 Open Packing ............................................................................................................................................... 11
4.2 Installation Site and Direction of Printer ..................................................................................................... 11
4.3 Connect the Printer Power Adapter ............................................................................................................ 12
4.4 Connecting the Interface Cable ................................................................................................................... 14
4.5 Connecting the Cash Drawer ....................................................................................................................... 14
4.6 Paper Roll Installation.................................................................................................................................. 15
4.6.1 Confirmation of Printing Paper......................................................................................................... 15

WINTEC PP-82 User Manual
4.6.2 Installation/Change Paper ................................................................................................................ 15
4.7 Setting DIP Switch........................................................................................................................................ 17
4.7.1 Specification of LED Indication and Beeper...................................................................................... 17
4.7.1 Specification of LED Indication ......................................................................................................... 17
4.7.2 Beeper............................................................................................................................................... 17
4.8 Print Self Testing.......................................................................................................................................... 18
4.9 Printing of Windows Driver Program........................................................................................................... 18
5 INTERFACES SIGNAL................................................................................................................................................ 19
5.1 USB............................................................................................................................................................... 19
5.2 Cash Drawer................................................................................................................................................. 20
5.3 Power Port Definition .................................................................................................................................. 21
5.4 Serial Interface............................................................................................................................................. 22
5.5 Ethernet Interface........................................................................................................................................ 23
6 TROUBLESHOOTING................................................................................................................................................ 24
6.1 Printer Not Working..................................................................................................................................... 24
6.2 LED Indicator on The Control Panel and Beeper Alarm............................................................................... 24
6.3 Troubles Occur During Printing ................................................................................................................... 25
6.4 Problems Emerge During the Paper Cutting Processes............................................................................... 26
6.5 Remove Jammed Paper ............................................................................................................................... 27
7 PRINTER CLEANING AND MAINTENANCE ............................................................................................................... 29
7.1 Cleaning Head.............................................................................................................................................. 29
7.2 Cleaning Sensors, Roller and/or Paper Path................................................................................................ 29

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CAUTIONS
Warnings:
This must be complied with in order to avoid any damage to the human body and to the equipment.
This is showing the important information and tips for the printer operating.
Note：
Due to continuous update of product, please take in kind of real machine, such as accessories, programs etc.
Note: We will keep efforts to enhance and upgrade the functions and quality of all our products. The
specifications, accessories and procedures described in the manual are based on actual machines.
And it may be changed without prior notice.

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IMPORTANT SAFETY INSTRUCTIONS
1. Safety warnings
1) The print head will become very hot during printing, please do not touch the printhead and
peripheral parts during printing and printing just finished.
2) Please do not touch the printhead and connectors, in case that static damages the printer head.
2. Instructions
Before using the printer, please carefully read the following safety consideration in case of bodily injury or
equipment damage.
1) Place the printer on a solid and even base.
2) Leave enough space around printer for operation and maintenance.
3) Keep all liquids away from the printer.
4) Do not expose the printer to high temperatures, direct sunlight or dust.
5) Protect the printer from shock, impact and vibration.
6) Ensure the printer is connected to a socket with the correct mains voltage.
7) Switch off the power supply when it is not used for a long time.
8) Do not printing when there is no paper, or it will damage printer head.
9) To ensure the printing quality and product life, suggest use the equivalent quality paper.

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10) Please switch off the power supply when connect/disconnect all the ports or it will cause damage to
the printer control circuit.
11) Never carry out maintenance or repair work by yourself. Always contact a qualified service
technician.
Caution: This is a Class A product. In a domestic environment this product may cause radio interference
in which the user may be required to take adequate measures.

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1 OVERVIEW
1.1 Introductions
PP-82 is a thermal receipt printer with auto-cutter, featured by high print quality, high print speed, high stability,
etc. It can be used in commercial POS system, food industry and occasions which need real-time field print
receipts.
PP-82 can connect to other equipment through serial, USB, and Ethernet interfaces. And the printer drivers are
available for the WINDOWS XP/7/ 8/10/Vista operating system.
1.2 The Main Features
1) Patent design of unique vertical double auto cutter
2) Low noise
3) High print speed
4) Easy paper loading
5) Support page mode printing
6) Compatible with various width paper
7) Cash drawer interface
8) Communication interfaces optional

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2 GETTING STARTED
2.1 Packing List
Please check the packing list:
1) Inspect the outside of both the box and the printer for possible damage.
2) Check whether you have received the following accessories together with the printer, if there are any items
missing, please contact your local dealer.
Note:
a. The AC adapter and power cord vary by local or region.
b. The packing materials are actually dependent on the order.

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2.2 Appearance and Components

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3 SPECIFICATION
3.1 Printer Specification
Item
Parameters
Printing
Printing method
Direct thermal line printing
Resolution
Default 203 dpi, 180 dpi can be emulated
Printing width
72mm（576dots）
Printing speed
Max. 250mm/s
Print density
Adjustable from degree 1 to degree 4
Printing Direction
Vertical and horizontal
Interface
Default
Built-in USB, RS232, LAN
Auto cutter
Partial Cut
Page mode
YES
Memory
RAM
2MB
Flash
4MB
Character set
Font
Font A:12*24 Font B:9*17 CHN: 24*24
Number of Columns
48/64
Alphanumeric
95
Expanded Character
128*47
Code page
47
Graphics
Support bitmap printing with different density and user defined
bitmap printing (Max. 64K for per bitmap, and Max. 256K for total)
Barcode
1D
UPC-A, UPC-E, EAN8, EAN13, CODE39, ITF, CODEBAR, CODE128,
CODE93
2D
PDF417, QR code
Detection
Sensor
Paper out, Cover Open

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Power supply
Input
AC100V-240V 50-60HZ
Output
DC 24V±5%, 2.5A
Paper
Paper Loading
Front loading, Up loading, Easy loading
Paper Type
Standard thermal paper
Paper Width
79.5±0.5mm/57.5±0.5mm (with 1" spacer)
Paper Thickness
0.056~0.1mm
Paper Roll Diameter
83mm Max.
Emulation
ESC/POS
Condition
Operating
0~40℃/20~85%RH
Storage
-20~70℃/5~95%RH
Reliability
TPH Life
150km
Cutter Life
2,000,000 times
Motor Life
360，000 hours
Packing
Information
Dimensions
（W*D*H）
145*197*146mm
Accessories
Power adaptor, cables, cable cover(optional), CD, Quick Guide, paper
guide for 58mm, paper roll
Driver
Windows (POSReady/Win8/Win7/Vista/XP/2000), Linux CUPS,
JavaPOS, OPOS.net, OPOS
Certifications
CE/FCC/CCC/RoHS/Energy Star
Eco Features
Paper saving mode, Energy Star qualified
Optional
Kitchen Bell
Detect Funciton
Sensors
Cover open sensor, lack of paper sensor, over-temperature sensor,
high/low pressure sensor

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3.2 Media Specification
3.2.1 Continuous Thermal Paper Specification
•Paper Type : Specified thermal paper
•Paper Width :
0
1
58+
−
mm/
0
1
80+
−
mm
•Paper Outer Diameter : Max. 81 mm
•Roll Paper Core : 13mm(Internal Diameter)
18mm(Outer Diameter)
•Paper Thickness : 0.050 ～0.090mm
Paper Type
Manufacturer
FD210,PD150R,PD160R
OJI Paper CO.,LTD.
Notes：
➢Pls. use the recommended thermal paper or same quality paper, otherwise it will influence the
print quality and decrease the life of thermal printer head.
➢Don’t stick the paper on the roll paper mandrel.
➢If the thermal paper is polluted by chemical or oil that will cause the thermal paper heat sensibility
decreases and influence the print quality.
➢Don’t use finger to touch the surface of thermal paper, otherwise it will cause color fading.
➢When the environment temperature is higher than 70°C, the thermal paper color will fade. Please
pay attention to the influence of temperature, humidity and sunlight.

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3.2.2Cutting Position
Type
Paper Cutting Position(L1)
PP-82
14.5mm

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4 INSTALLATION AND USAGE
4.1 Open Packing
After opening the package, please check if any items are missing or damaged. If there are any questions, please
consult the local dealer or manufacturer.
4.2 Installation Site and Direction of Printer
1) Install the printer on a flat and stable place; recommend to install it at horizontal line, angle of
inclination should not exceed ± 10 °(paper feed direction) if tilt install printer, it does not allow to tilt by
other direction.
2) Keep printer far away from liquids.
3) Avoid placing the printer on place where is shock.
4) Ensure printer ground connect is sate.
5) When the printer is at operation and maintenance, it is recommended to leave enough space to ensure
the printer can work in reliability and ease of operation.

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4.3 Connect the Printer Power Adapter
1) Make sure the printer's power switch is turned off.
2) Put the cable plug of power adapter facing up at flat side, insert the rear of the printer power connector.
3) Pay attention about disconnecting or connect the AC adapter at right method, or likely to cause damage.
►The plug of power adapter is designed in a switch type, when accessing power adapter and uttered the voice
"click", it means the connected socket switch is locked the adapter connect well, otherwise please connect again.
►When pull out the adapter, please pinch the shell of power adapter and pull the switch up, when the switch is
fully opened then pull out the power adapter.

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Notes：
►Please only use the power adapter are recommended by supplied or equivalent products;
►When disconnecting the AC adapter plug, handhold plug connector housing to avoid the pulling on the cable in
force.
►Avoid dragging the power adapter cable, otherwise it will damage the cables, causing fire and shock.
►Avoid putting power adapter around a heating device, otherwise the cable may melt, causing fire and shock.
►If you do not use the printer in a long time, please turn off the power supply of printer power adapter.

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4.4 Connecting the Interface Cable
1) Make sure the printer's power switch is turned off.
2) Put the interface cable into the matched interface and fixed with screws (or spring) on the plug.
3) Connect the other end of the interface cable to the host.
4.5 Connecting the Cash Drawer
1) Make sure the printer's power switch is turned off;
2) Connect the cash drawer cable into the cash drawer interface on the rear side of the printer.
Warning:
Cash drawer interface can only be connected to a voltage of 24V cash drawer device (can’t connect to the
phone line, etc.).

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4.6 Paper Roll Installation
4.6.1 Confirmation of Printing Paper
After connecting the power adapter and interface cable, you can install media for printing. Confirm the type of
paper used by the printer before printing. The default paper type is continuous paper. If you need to set the
marked paper, please contact your dealer or manufacturer.
4.6.2 Installation/Change Paper
1) Turn off printer power supply;
2) Press the cover open button to open the front cover of printer;
3) Remove the used roll paper core, if any;
4) In the correct direction of the roll paper, install the roll paper;

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5) Pull out some roll paper, and close the printer cover;
6) Tear off the extra roll paper.
Notes：
►According to the paper size to adjust the paper guide.
►Make sure the paper inside is at tight status, or it will cause paper jam or others obstacle.

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4.7 Setting DIP Switch
4.7.1 Specification of LED Indication and Beeper
4.7.1 Specification of LED Indication
Name
Status
Specification
POWER LED
(Green)
ON
The printer work well
OFF
The printer powers off.
ERROR LED
(Red)
Flash
The printer in an error state
OFF
The printer in a normal state
PAPER LED
(Red)
ON
The printer in paper end state
OFF
The printer in a normal state
4.7.2 Beeper
Description
POWER LED
ERROR LED
PAPER LED
Beeper
Cover Open
ON
ON
ON
“Beep ,Beep-,Beep”
Full of paper
ON
OFF
OFF
Silent
No Paper
ON
ON
ON
“Beep Beep Beep”.
Paper Near End
ON
OFF
ON
Silent
Cutter Jam
ON
Flash
OFF
”Beep-，Beep-”
Over-temperature
warning before stop
printing
ON
Flash
OFF
“Beep--,Beep,Beep--”
Over-temperature
alarm when stop
printing
ON
Flash
OFF
“Beep--,Beep,Beep--”
Low pressure alarm
ON
Flash
OFF
“Beep, Beep, Beep-”
High pressure alarm
ON
Flash
OFF
“Beep, Beep, Beep-”