Wisenet SKY User manual

The Wisenet SKY Bridge/CMVR is a smart device that connects to your security
cameras, records the video, and transmits it to the Wisenet SKY Cloud securely. You
can access your video and manage your cameras either from your web browser or
mobile device. The Wisenet SKY Bridge/CMVR is physically installed on your network
and assigned an IP address. We recommend reading these instructions fully before
starting.
You will need the following:
•Wisenet SKY Bridge/CMVR (supplied)
• AC Power Cord (supplied)
• Ethernet Cables (not included)
• PoE Switch (not included)
If you require a static IP address on the Bridge/CMVR, you will also need:
• Monitor
• USB Keyboard
Wisenet SKY Bridge/
CMVR Quickstart Guide
The camera should be powered on after the Bridge/CMVR in order to be
discovered.
The second stream must be enabled to deliver JPEG images for
the preview stream.
Notes
Hamwha/
Wisenet
Version 20210927
500 Frank W. Burr Blvd., Suite 43, Teaneck, NJ, 07666
[phone] hanwhasecurity.com
Copyright 2021 - Hanwha Techwin America
All rights reserved. Use of this product and this manual is subject to license. Information in this document is
subject to change without notice. Wisenet SKY Bridge is a trademark of Hanwha Techwin America
If one of your cameras is not supported, request support for it. Click the email icon
and fill out the form. You must leave the camera on the same network with the Bridge/
CMVR and leave them both powered up until the camera support file is created.
For a complete list of compatible cameras:
https://www.hanwhasecurity.com/wisenet-sky-camera-compatibility-list
Wisenet SKY Support
Phone: [phone]
Email: [email protected]
1
Install Bridge/CMVR
1.Place the Wisenet SKY Bridge/CMVR in a secure location. Mount it, if needed.
2. Connect an ethernet cable from your network switch to the WAN port on the
back of the Wisenet SKY Bridge/CMVR. Do NOT connect the CamLAN port
into your local network. The CamLAN is designed for cameras only and serves
DHCP.
3. Connect the power cord of external power supply to Wisenet SKY Bridge/CMVR.
4. Connect the power cord to a power source.
5. The Bridge/CMVR should power up automatically. Press the power button
to power down the Bridge/CMVR after a few seconds. If powered off, push
the power button to turn on the Bridge/CMVR.
Configure IP Address and Network Settings
By default the Wisenent SKY Bridge obtains a DHCP address from
your network/router. If you require a static IP address please follow
these instructions:
1.Connect the monitor and keyboard to the Wisenet SKY Bridge/CMVR.
2. Login to the Administrative Console:
• Login: admin
• Password: <last 5 digits of the Bridge/CMVR serial number>
3. Select “Configure Wired Network” and configure the IP Address, Subnet
Mask, Default Gateway, Primary DNS Server and Secondary DNS
Server as appropriate for your network.
1
2

Open Firewall Ports
If your Wisenet SKY Bridge/CMVR is located behind a highly secure
corporate firewall, open the following outbound ports on your firewall:
Port Direction TCP UDP Usage
80
443 Out Yes No
773 Out Yes No
8081 Out Yes No
8082 Out No Yes
50k-60k Out Yes No
Out Yes No
Go to https://support.hanwhasecurity.com/hc/en-us/articles/4407310947611-
How-do-I-configure-the-Firewall-for-Wisenet-SKY-Bridges-
if you need the destination IP addresses.
Login to Your Account
Using a web browser, go to wisenetsky.com. Login using your email
address address and password. If you have never logged in before, you will need to
verify your email address. Call hanwha Support if you need an account.
Add Wisenet SKY Bridge/CMVR to Your Account
The Wisenet SKY Bridge/CMVR may have already been added to
your your account (it will appear at the top of the Dashboard page). If so, you can
skip to the next step. Otherwise, click “Add Bridge” and enter the attached
16-digit Attach ID as is (case sensitive with three dashes).
Setup Cameras
Before adding cameras to the Wisenet SKY Bridge/CMVR we strongly
recommend setting up the cameras. Cameras should:
1.Be plugged in and powered on (via POE or power supply).
2. Be reset to factory default if not a new camera.
3. Be configured to use DHCP IP addresses (or have non-conflicting Static
IP addresses).
4. Obtain / create ONVIF user credentials.
The recommended setup framework is shown in Figure 1.
Connect IP Cameras via Ethernet
We recommend putting your camera on a physically separate network
called the CamLAN. The Wisenet SKY Bridge/CMVR provides DHCP
addresses on the CamLAN by default. Alternatively, cameras can be
connected to the same network as the Bridge/CMVR WAN, but it is not
as secure.
Cameras that have a valid IP address (either DHCP or static) appear
in the Wisenet SKY Dashboard, provided ONVIF is enabled, and can
be added to your Account.
Add Cameras to Your Wisenet SKY Account
Go to your Dashboard and select the + sign next to the cameras you
want to add to your account. Enter the camera ONVIF username and
password if needed. See manufacturer notes for more details.
Add Tags, Configure Cameras, Create Layouts, Add Users
From the Dashboard select the gear icon and adjust the settings of
your camera, including motion detection. Create tags on your
cameras to organize them into groups. Create layouts as needed.
Create user accounts with the appropiate permissions.
View Video on Mobile via Phone or Tablet
Download the Wisenet SKY application in the Apple App Store or
the Google Play Store.
Figure 1
Suggested
Connection
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8
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7a
7
Secure Video Connection
Secure Video Connection
Secure Video Connection
Secure Video Connection
Secure Video Connection
Management Connection