TD 600
7. Warranty and Service
7. Warranty and Service
7.1 Warranty
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Warranty TD 600 Thermo-Fastprinter
TD 600 Fastprinter Hardware: WöhlerUSA Inc. warrants to the original end user (Cus-
tomer) that this product will be free from defects in workmanship and materials, under
normal use, for one year from the date of original purchase from WöhlerUSA Inc. or its
authorized reseller. WöhlerUSA Inc.’s sole obligation under this express warranty shall
be, at WöhlerUSA Inc.’s option and expense, to replace the product or part with a com-
parable product or part or to repair the product or part. Replacement products or parts
may be new or reconditioned. WöhlerUSA Inc. warrants any repaired or replaced parts
for a period of ninety (90) days from shipment or through the end of the original war-
ranty obligation, which ever is longer. All parts or products that are replaced become
the property of WöhlerUSA Inc.
Obtaining Warranty Service:
The Customer must contact WöhlerUSA Inc. during the normal business hours of 9:00 and 4:00 EST
Monday through Friday, excluding statutory and other noted holiday periods, within the applicable warranty
period. Dated proof of purchase, the Invoice, and the applicable serial numbers of the warranted products is
required. WöhlerUSA Inc. is not responsible for Customer products returned without prior return authorizati-
on. WöhlerUSA Inc. may, at its sole option, provide advance shipment of replacement parts prior to receiving
the original product or part (advance exchange). If advance exchange is not available, then the repaired pro-
duct will be shipped as soon as possible. Repaired or replaced product or parts will be shipped at WöhlerU-
SA Inc’s expense. Products or parts returned by the Customer to WöhlerUSA Inc are done at their risk and
must be sent prepaid and packaged appropriately for safe shipment. It is recommended that they be insured
or sent by a method that provides for the tracking of the package. When advance exchange is provided and
the Customer fails to return the original product or part to WöhlerUSA Inc. within fifteen (15) days from the
date the warranty service authorization was issued, WöhlerUSA Inc. will charge the Customer the then cur-
rent published catalog price of such product or part. To obtain warranty service please call WöhlerUSA Inc.
at 919-678-8766 , or email
[email protected] during the business hours mentioned above.
Warranties Exclusive:
If this product does not operate as warranted above, the Customer’s sole remedy for breach of that warranty
shall be replacement or repair of the product or part. To the full extent allowed by law, the foregoing war-
ranties and remedies are exclusive and are in lieu of all other warranties, terms, or conditions, express or
implied, either in fact or by operation of law, statutory or otherwise, including warranties, terms, or conditions
of merchantability, fitness for a particular purpose, satisfactory quality, correspondence with description, and
non-infringement, all of which are expressly disclaimed. WöhlerUSA Inc. neither assumes nor authorizes
any other person to assume for it any other liability in connection with the sale, maintenance or use if its
products. WöhlerUSA Inc shall not be liable under this warranty if its testing and examination of returned
product shows that the alleged defect or malfunction does not exist or was caused by the Customer’s or any
third person’s misuse, neglect, improper installation or testing, unauthorized attempts to open, repair or mo-
dify the product or any other cause beyond the range of intended use, or by accident, fire, or any other ha-
zards or Acts of God. This warranty does not cover physical damage to the surface of the product including
cracks or scratches. This warranty does not apply when the malfunction results from the use of this product
outside of specified operating conditions or with accessories, other products, or peripheral equipment and
WöhlerUSA Inc. determines that there was no fault or failure of the product itself.
