Issue 05.11.2012
Ref: WBMA_MAN0511
8
Warranty Policy
Stoddart are committed to providing a comprehensive and fair warranty programme for
all its products. This is a manufacturer's warranty only and covers defects in
workmanship or material resulting in the product malfunctioning whilst being used in
accordance with the manufacturer's guidelines.
Stoddart warrants to the original purchaser of any product that from 12 months from the
date of purchase, any defect in workmanship or material resulting in the product
malfunctioning while under correct usage will be repaired without charge, subject to the
following conditions:
1) Stoddart reserves the right to reject a claim for warranty if it is not completely
satisfied with the circumstances under which it occurred.
2) On site warranty service (where applicable) will be provided where the site is not in
excess of 50km from the nearest authorised service agent.
3) The cost of any travel costs for repair labour outside metropolitan areas must be met
by the customer prior to the commencement of the repair.
4) Penalties or additional labour costs will apply for installation, removal or repair of the
Product outside standard business hours of 8.00am to 4.00pm, Monday to Friday
(or on public holidays)
The warranty does not cover:
1. Any consequential loss, damage or expenses directly or indirectly arising from use
or attempted use or from any other cause.
2. Any part of the Product which has been subject to misuse, neglect, unauthorised
alteration, incorrect installation, power surges, accident, use of inappropriate
chemicals, flooding, fire or acts of God.
3. Any damage or malfunction arising as a result of the customer's failure to properly
maintain the equipment according to the manufacturer's instructions.
4. Damage caused during transportation, which is outside our standard delivery
conditions.
5. Breakage of glass, bulbs, lamps or plastic components or the replacement of
gaskets or fluorescent tubes.
6. TX valves in remote refrigeration cabinets or the cleaning of condenser units.
7. Any equipment made at the customer's own design where non-performance is a
result of the customer's design.
8. Work outside our standard business hours of 8.00am to 4.00pm Monday to Friday
(or on public holidays)
9. The cost of travel to a customer's premises that is in excess of 50 km from our
nearest service agent or not on the mainland of Australia or Tasmania.
10. Additional costs incurred by the customer failing to provide suitable access to the
product for inspection and service.
