Wurtec S3 Communicator User manual

S3 Communicato r
Li n e Po w e r e d
Emergency Telephone Guide
Use with Part Numbers 11-910 through 11-919
Version 2.0 October 2008

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Contents
Getting Started ............................................................3
Introduction
Before Programming the Wurtec S3 Communicator ...............................4
Quick Set-Up (from onboard keypad)
ProgrammingPhoneNumbers...............................................5
Programming Site Identication Message.......................................5
AdjustingOnboardVolume..................................................6
AdjustingConversationVolume ..............................................6
ResettingtoFactoryDefaults ................................................7
Installation
LineConnection ..........................................................8
Power Requirements.......................................................8
Programming (Locally or Remotely)
ProgrammingPhoneNumbers...............................................8
ProgrammingRing-DownLine ...............................................9
Programming Messages (Site ID) ............................................10
Programming Messages (Announcements) ....................................10
Programming (Locally or Remotely) | Advanced Options
User Preferences - Announcements On/Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
User Preferences - Immediate Two-Way Conversation On/Off......................12
User Preferences - Call Cancellation On/Off....................................12
Talk Time ...............................................................13
Access Code ............................................................13
TouchToneID...........................................................14
RingCount .............................................................14
Program Status ..........................................................15
Calling Into Remote Phone..................................................16
Reset to Factory Defaults ...................................................16
Testing the Phone Line .....................................................16
Phone Line Volume ........................................................17
Flowchart ................................................................18
Troubleshooting ..........................................................18
Glossary .................................................................20
Warranty Policy ...........................................................21
For Quick Set-Up go immediately to page 5!
Applies to Part Numbers: 11-910, 11-911, 11-912, 11-913, 11-915, 11-916, 11-919

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1. Carefully open the shipping box and remove contents.
2. Inspect the telephone(s) for any damage.
3. Make sure the microphone, speaker and LED are connected correctly to the pins. See
drawing below for locations.
If there is any damage call us for advice at 800-837-1066 or call our tech line at 419-930-1066
Telephone Line
Program Keys
Battery (BAT)
Microphone (MIC)
Push Button (PBA)
LED (LED1)
Speaker (SPK)
Getting Started

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Introduction
There are two ways to program the Wurtec S3C: 1) locally [using onboard keypad and battery
or external power supply] or 2) remotely [accessing the S3C from another location by calling
it]. We recommend programming LOCALLY.
Power Requirements: Analog telephone line with at least 24VDC and a 9V battery for
programming.
Use the program keys on the onboard keypad to program Emergency Phone Numbers and
Site ID Message. You can perform these programming procedures and access all available
options by entering the Program Menu, which is explained on pages 8-17.
To leave any menu at any time press VOL UP then 0.
Before Programming the Wurtec S3 Communicator
STEP 1 When programming locally be sure to have a 9V battery with adequate charge
connected to the phone. This will energize the keypad so it can be programmed.
Keypad will NOT be active with telephone line power only.
STEP 2 Be sure to have all the information you need programmed ready before you begin
programming the phone. The phone will repeat itself every three seconds until
the information is programmed into the phone or you press VOL UP then 0to exit
programming mode.
STEP 3 Do NOT be afraid to program the S3 Communicator. The phone at any point can
be programmed backed to factory defaults (see page 7 ) if a mistake is made.
Also take note that if information is programmed incorrectly the rst time, just
follow the steps of programming again and it will overwrite the previous program.
For example, if an incorrect phone number was programmed, follow the steps of
programming the phone number again and the latest number programmed would
be the one saved to the phone.
STEP 4 If you are having trouble getting the keypad to work for programming at this point,
please see the trouble shooting section on page 20. The trouble shooting page
also has our help line number for any questions or problems.

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Quick Set-Up (from onboard keypad)
Programming Phone Numbers
(The number(s) you want the S3C to autodial)
STEP 1 Press the EMERG
PHONE
NUMB button on the keypad.
STEP 2 The phone will say “press 1 for rst number, 2 for second number, 3 for third
number.” Choose which number you want to enter. The phone will ask you to enter
the number followed by the #
VOL DN key. At this point enter the number you want the
phone to autodial and press the #
VOL DN key. Up to 24 digits can be programmed into
the phone. See page 9 for ring-down programming.
STEP 3 Once the number is programmed, the phone will recite the number. If the number
is correct and you are nished you may press VOL UP then 0to exit program mode.
If you have another number to program the phone will automatically revert back to
the phone number program menu and you will hear an option to program phone
numbers 2 and 3, follow the same steps to program those numbers if you choose to
do so. Note: The rst number will dial for 30 seconds, the second number will dial
for 60 seconds, and the third number will dial for 120 seconds.
Programming Site Identication Message
STEP 1 Press the SITE ID
MSG button on the keypad.
STEP 2 Press 1 to record. The phone will say “at the tone, record your message followed
by #
VOL DN . After you heard the tone, record the message and press the # VOL DN key
when nished. A typical message consists of the address, name of the building the
elevator is in, and the elevator number if more than one elevator is present, and a
call back number. The site identication message should not exceed 16 seconds.
STEP 3 If the message that has been recorded is correct you may
press VOL UP then 0to exit programming mode. If the message is incorrect and
needs to be recorded again, follow the steps for programming the site identication
message again. The new recording will automatically overwrite the old recording.
You can repeat this process until the message is correct.

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Quick Set-Up (from onboard keypad) cont.
Adjusting Onboard Volume
(volume of the programming menu voice)
STEP 1 To increase the volume of the onboard programming menu voice press the
TALK
/ END and VOL UP keys at the exact same time then release. You will hear a “beep”
tone. Continue pressing and releasing TALK
/ END and VOL UP at the same time until the
desired volume is reached. The “beep” tone will gradually increase. The phone will
say “Invalid Entry” once it has hit its maximum volume.
STEP 2 To decrease the volume of the onboard programming voice press the
TALK
/ END and #
VOL DN keys at the same time and then release. You will hear a “beep” tone.
Continue to press and release the TALK
/ END and #
VOL DN keys until the desired volume
is reached. The “beep” tone will gradually decrease. The phone will say “Invalid
Entry” one it has reached its lowest volume.
Adjusting Conversation Volume
STEP 1 Be sure the phone is connected to a live telephone line and a 9V battery.
STEP 2 To increase the volume of the person you are speaking to rst press the TALK
/ END
key. If you have a live telephone line, the phone will say “Please enter number to
be dialed” and then you will hear a standard dial tone. DO NOT dial a number.
Once you hear the dial tone, Press the TALK
/ END and VOL UP keys at the exact same time
and then release. You will hear your dial tone increase in volume. Continue to
press the TALK
/ END and VOL UP keys at the same time and then release until the desired
volume is reached. The phone will say “Invalid Entry” once the maximum volume
is reached. There are 8 volume settings. When nished press TALK
/ END to hang up the
phone. (continued on next page)

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Quick Set-Up (from onboard keypad) cont.
STEP 3 To decrease the volume of the person you are speaking to rst press the TALK
/ END key.
If you have a live telephone line, the phone will say “Please enter number to be
dialed” and then you will hear a standard dial tone. DO NOT dial a number. Once
you hear the dial tone, Press the TALK
/ END and #
VOL DN keys at the exact same time and
then release. You will hear your dial tone decrease in volume. Continue to press
TALK
/ END and #
VOL DN keys at the same time and then release until the desired volume is
reached. The phone will say “Invalid Entry” once the lowest volume is reached.
When nished press TALK
/ END to hang up the phone.
Resetting to Factory Defaults
STEP 1 To reset everything to factory defaults press the VOL UP and #
VOL DN keys at the exact
same time.
STEP 2 The phone will say “Factory defaults, press 1 to reset to default, 2 to cancel,
or VOL UP then 0to disconnect.” To reset to default press the 1button on the
keypad. The phone will then say “Reset” and then shut off. At this point anything
that has been programmed in the phone is erased and reset to factory defaults.
Factory Defaults are as follows:
Voice Announcements - On
Call Cancellation - Off
Immediate Two-Way Conversation - Off
Ring Count - 1 Ring
Volume - Mid Level (4)
Emergency Phone Numbers - None
Site ID Message - None
Announcements - None
Talk Time - 180 seconds
Touch Tone ID - None

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Installation
Line Connection
A. Connect the telephone line wires to the “TELCO” pins on the circuit board using the
supplied connector. Check the phone line for a dial tone, touch tone capabilities and
noise. You can do this by using the TALK
/ END button. We suggest you call your emergency
numbers and have them call you back. This will verify touch tone lines, phone numbers
and line conditions.
B. IMPORTANT! This step will save you time and unnecessary eld trips! Carefully
tape the shielding and any additional wires on the phone cable so they will not short
out the electronics or the telephone line at the circuit board. NOTE: GROUND THE
SHIELDING AT THE CONTROLLER OR SOURCE OF TELEPHONE LINE ONLY!
Power Requirements
A. TELCO Voltage: 24-52 VDC
B. TELCO Current: 23 mA
C. Battery Voltage: 9 VDC
The S3 Communicator is not polarity sensitive.
Programming (Locally or Remotely)
To program Phone Numbers, Messages, Advanced Options and access Program Status press
the PROG
MENU button.
Programming Phone Numbers
STEP 1 Press PROG
MENU button on the keypad.
STEP 2 Press 1for phone numbers.
STEP 3 Press 1 to program the rst number you want the phone to autodial. Press 2
for the second number you want the phone to autodial. Press 3for the third
number you want the phone to autodial. If you only want one number programmed,
continue to the next step. If you want more than one number programmed, repeat
the following steps for each corresponding number slot. (continued on next page)

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Programming (Locally or Remotely)
STEP 4 Press 1to program the number. Press 2to review the number that was
previously programmed. Press 3to delete the number. #
VOL DN to return to the
previous menu. Or VOL UP then 0to leave programming mode.
STEP 5 Press 1to program the number you want the phone to autodial. The phone will
ask you to “Enter number followed by #
VOL DN . Enter the number and press the # VOL DN
key. The phone will recite the number programmed. If the number is correct you
can continue on to programming by pressing #
VOL DN to return to the previous menu.
If you are nished programming the number you can press VOL UP then 0to leave
programming mode.
Programming Ring-Down Line
STEP 1 Press PROG
MENU button on the keypad.
STEP 2 Press 1for phone numbers.
STEP 3 Press 1 for rst emergency number.
STEP 4 Press 1 to program rst emergency number. The phone will say “enter number
followed by #
VOL DN . Since there is no number to dial on a ring-down line, program a
VOL UP for the number, then press #
VOL DN . The phone will then say “You entered star”.
STEP 5 At this point you can press #
VOL DN to return to the previous menu and continue with
programming or you can press VOL UP then 0to exit program mode.

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Programming (Locally or Remotely)
Programming Messages (Site ID)
Follow the steps below to program the Site ID message and local announcements. The Site
ID must identify where the emergency call is coming from. It’s played every time a call is
placed to or from the S3C, if not in immediate two-way. It is very important that this message
be recorded, as this is normally the way the call can be traced without verbal communication
from the passenger.
There are three in car local announcements for notifying which of the possible three
emergency numbers are being dialed.
STEP 1 Press PROG
MENU button.
STEP 2 Press 2for message menu.
STEP 3 Press 1 if you want to program the site identication message. Press 2if you
want to program for in car announcements. Press #
VOL DN to return the previous menu.
Or VOL UP then 0to exit program mode.
STEP 4 To program the site identication message press 1. The phone says “at the
tone, record your message followed by #
VOL DN . At the tone, record the message and
then press #
VOL DN . If the message is correct you can press # VOL DN to get to the previous
menu and continue programming, if you made a mistake and need to record again,
simply follow the steps again and it will automatically record over the old message.
If you are nished programming press VOL UP then 0to exit program mode.
Programming Messages (Announcements)
STEP 1 Press PROG
MENU button.
STEP 2 Press 2for message menu.
STEP 3 To program the in car announcements press 2. The phone will then ask you to
press 1 for rst announcement, 2 for second announcement, or 3for third
announcement. These announcements coincide with the emergency numbers
programmed into the phone. The message itself is played inside the elevator. For
example if the phone is set to dial 911, you may record “calling police station.” To
program an announcement for the rst number press 1then press 1again
to record. The phone will say “at the tone record your message followed by #
VOL DN .
Record your message then press #
VOL DN . (continued on next page)

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Programming (Locally or Remotely)
STEP 4 If the message is correct you can press #
VOL DN to return to the previous programming
menu, you can follow the steps again to record your new message over the old
message, or you can press VOL UP then 0to exit program mode.
Note: The recorded announcement should not exceed 6 seconds.
Programming (Locally or Remotely) | Advanced Options
In this group of menus you will have the option to choose user preferences, set talk time,
enter an access code, enter touch tone ID, set ring count and review program status.
User Preferences - Announcements On/Off
Announcements are used to notify persons in the car which of the possible three emergency
phone numbers are being dialed. Use these at your discretion.
STEP 1 Press PROG
MENU button on the keypad.
STEP 2 Press 3for advanced options.
STEP 3 Press 1for user preferences.
STEP 4 Press 1for announcements menu.
STEP 5 Once in the announcements menu you can press 1to turn on the
announcements. Press 2to review whether or not announcements are on or off.
Press 3to turn off announcements. Press #
VOL DN to return to the previous menu to
continue programming. Or press VOL UP then 0to disconnect.

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Programming (Locally or Remotely) | Advanced Options
User Preferences - Immediate Two-Way Conversation On/Off
This feature allows the persons in the car to speak immediately with the called party after
the emergency call is answered. Otherwise there is a voice prompt to press 1 to talk, then
the Site ID message is played. Otherwise the operator must press 2to play the site ID
message.
STEP 1 Press PROG
MENU button on the keypad.
STEP 2 Press 3for advanced options.
STEP 3 Press 1for user preferences.
STEP 4 Press 2for immediate two-way conversation.
STEP 5 Once in the immediate two-way conversation menu, you can press 1to turn on
immediate two-way conversation. Press 2to review whether immediate two-way
conversation is on or off (immediate two-way conversation is off by default). Press
#
VOL DN to return to the previous menu to continue on programming. Or press VOL UP then
0 to exit programming mode once you are nished.
User Preferences - Call Cancellation On/Off
When Call Cancellation is ON, the voice prompt states “Press button again to cancel” as soon
as a call is made. Pressing the button again will abort the call.
STEP 1 Press PROG
MENU button on the keypad.
STEP 2 Press 3for advanced options.
STEP 3 Press 1for user preferences.
STEP 4 Press 3for call cancellation.
STEP 5 Once in the call cancellation menu, you can press 1to turn on call cancellation.
Press 2to review whether call cancellation is on or off (by default call cancellation
is off). Press 3to turn off call cancellation. Press #
VOL DN to return to the previous
menu to continue programming. Press VOL UP then 0to exit programming when
nished.

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Programming (Locally or Remotely) | Advanced Options
Talk Time
Talk Time is the period of time allowed for two-way conversations. Fifteen (15) seconds
before the end of the time period the voice prompt will say “Timing out. Press 1to avoid
disconnection” on the operator end. Enter a number between 30 and 999 seconds. Factory
set default is 180 seconds.
STEP 1 Press PROG
MENU button on the keypad.
STEP 2 Press 3for advanced options.
STEP 3 Press 2for talk time.
STEP 4 To program a different talk time than the default 180 seconds (3 minutes) press 1
STEP 5 The phone will say “enter a number between 30 and 999 followed by #
VOL DN . The
number you enter is in seconds. For example If you press 45, that would be 45
seconds.
STEP 6 If you have entered the desired talk time correctly you can press #
VOL DN to return to the
previous menu to continue with programming, You can repeat the steps again to re-
enter a different number to overwrite the previous one, Or you can press VOL UP then
0 to exit programming if you are nished.
Access Code
This code enables password protection for programming from a remote location. Enter up to
eight (8) digits. Factory set default is none.
STEP 1 Press PROG
MENU button on the keypad.
STEP 2 Press 3for advanced options.
STEP 3 Press 3for Access Code.
STEP 4 Press 1to program an access code. Press 2to review what the already
programmed access code is (by default there is no access code). Finally you can
press 3to erase the access code altogether.
STEP 5 Press #
VOL DN to return to the previous menu and continue on programming. If you are
nished programming you can press VOL UP then 0to exit program mode.

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Programming (Locally or Remotely) | Advanced Options
Touch Tone ID
This feature is for programming with SoundNet capable call centers. If this feature is used
make sure Announcements are turned OFF and Immediate Two-Way Conversation is turned
ON. See pages 11 and 12 for those options.
STEP 1 Press PROG
MENU button on the keypad.
STEP 2 Press 3for advanced options.
STEP 3 Press 4for Touch Tone ID.
STEP 4 Press 1to program touch tone ID. Press 2to review what the already
programmed ID is (by default there is no ID). Press 3to erase the Touch Tone ID
altogether.
STEP 5 Press #
VOL DN to return to the previous menu and continue on programming. If you are
nished programming you can press VOL UP then 0to exit program mode.
Ring Count
Use this feature to program the number of rings to occur before the emergency telephone
answers a call. Enter between zero (0) and nine (9). If you enter zero (0) the telephone will
never answer an incoming call. Factory set default is 1.
STEP 1 Press PROG
MENU button on the keypad.
STEP 2 Press 3for advanced options.
STEP 3 Press 5for Ring Count.
STEP 4 At this point you can press 1to program desired ring count. Press 2to review
what the already programmed ring count is (by default the ring count is 1). Press
#
VOL DN to return to the previous menu to continue on programming. If you are nished
programming you can press VOL UP then 0to exit programming.

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Programming (Locally or Remotely) | Advanced Options
Program Status
The Program Status feature will recite the menu settings that are currently programmed in the
phone. The phone will recite in order the settings for:
- serial number
- S3 Communicator model number
- version number
- programmed phone numbers
- announcements on/off
- immediate two-way conversation on/off
- call cancellation on/off
- talk time
- access code
- touch tone ID
- ring count
STEP 1 Press PROG
MENU button on the keypad.
STEP 2 Press 4and the phone will begin to recite the information stated above.
STEP 3 At this point the phone will automatically revert back to the main program menu.
You can choose any option to continue with programming. If you are nished you
can press VOL UP then 0to exit program mode.

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Calling Into Remote Phone
It is possible to program the S3Communicator from a remote location by calling into the
telephone. Using a dedicated touch tone telephone, dial the phone number of the S3
Communicator.
STEP 1 Once the phone answers you will hear the following: “This is an emergency
telephone. Press 1 to talk, 2 to program, or VOL UP then 0to disconnect.
STEP 2 Press 1 , You will then be in a two way conversation with whomever is currently
in the elevator. If you choose to press 2it will take you into programming mode
and may prompt for pasword if one is programmed Or you can choose to press
VOL UP then 0which will hang the phone up.
Note: If the phone you are calling is line sharing with another S3 Communicator it
may ask you to enter a unit number. At this point you would need to enter the unit
number of the phone you are trying to reach. Also, if an access code has been
programmed into the phone, it will ask you to enter it in order to continue on to the
phone options stated above in steps 1 and 2.
If you do not know the Access Code you must go to the job site and gain access to
the circuit board keypad and reset to factory defaults or change the access code. If
you are unable to get to the job site, you can call Wurtec Inc. All phone numbers
are listed on troubleshooting page 20.
Reset to Factory Defaults
STEP 1 Press the VOL UP and #
VOL DN keys at the exact same time.
STEP 2 The phone will then give the option to press 1to reset back to default. Press 2
to cancel resetting back to default. You also have the option to press VOL UP then 0
to exit program mode.
Testing the Phone Line
To make sure you have a good telephone line, you can make an outside call from the S3
Communicator using the onboard keypad. This is a good time to verify emergency numbers.
(continued on next page)

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Testing the Phone Line (cont.)
STEP 1 Press TALK
/ END key on the keypad.
STEP 2 If you do not have a valid telephone line the phone will say “invalid telephone line”.
At this point you will need to trouble shoot the telephone line or call the telephone
service provider. If your phone line is valid, the phone will say “Enter number to
be dialed” and you should hear a standard dial tone. At this point you can dial the
emergency number to verify it works or you can press TALK
/ END to hang up the phone.
Phone Line Volume
STEP 1 Be sure the phone is connected to a live telephone line and a 9V battery.
STEP 2 To INCREASE the volume of the person you are speaking to rst press the TALK
/ END
key. If you have a live telephone line, the phone will say “Please enter number to
be dialed” and then you will hear a standard dial tone. DO NOT dial a number.
Once you hear the dial tone, Press the TALK
/ END and VOL UP keys at the exact same time
and then release. You will hear a beep and your dial tone increase in volume.
Continue to press the TALK
/ END and VOL UP keys at the same time and then release
until the desired volume is reached. The phone will say “Invalid Entry” once the
maximum volume is reached. When nished press TALK
/ END to hang up the phone.
STEP 3 To DECREASE the volume of the person you are speaking to rst press the TALK
/ END
key. If you have a live telephone line, the phone will say “Please enter number to
be dialed” and then you will hear a standard dial tone. DO NOT dial a number.
Once you hear the dial tone, Press the TALK
/ END and #
VOL DN keys at the exact same time
and then release. You will hear a beep and your dial tone decrease in volume.
Continue to press the TALK
/ END and #
VOL DN keys at the same time and then release until
the desired volume is reached. The phone will say “Invalid Entry” once the lowest
volume is reached. When nished press TALK
/ END to hang up the phone

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Flowchart
Note: This ow chart is for programming the phone with the onboard keypad. When calling
into the phone to program you can use this ow chart as well but you will have the added step
of pressing 2to enter program mode once the phone answers.
Troubleshooting
If you have any questions about the installation or operation of your S3 Communicator, please
call us toll free at [phone], 8:00 am—5:00 pm, Monday-Friday. You can also call our
direct Tech Line at 419-930-1066.
Keypad Not Working
If you are programming before you connect the phone in the elevator be sure you have
a fresh 9V battery connected to the phone. The 9V battery energizes the keypad when
programming outside of the elevator. CAUTION when connecting the phone to external
power be sure the 9V battery is rechargeable, otherwise you could damage the phone.
Push Probram menu
Button on Keypad
1-First Number
2-Second Number
3-Third Number
1-Announcements On/Off
2-Immediate Two-Way Conversation On/Off
3-Call Cancellation On/Off
1-To Program
2-To Review
3-To Delete
1-To Program
2-To Review
3-To Delete
1-To Program
2-To Review
1-To Program
2-To Review
1-Site ID
2-Announcements
1-First Announcement
2-Second Announcement
3-Third Announcement
Program Status
Main Menu
1-Phone Numbers 2-Messages 3-Advanced Options 4-Program Status *0-Disconnect
Advanced Options
1-User Preferences 2-Talk Time 3-Access Code 4-Touch Tone ID 5-Ring Count

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Troubleshooting (cont.)
Keypad or Push Button Not Working
The push button uses the telephone line voltage to energize the phone. Check your
telephone line connection on the phone and also do a telephone line diagnostic by pressing
the TALK
/ END key on the keypad (be sure you either have a 9V battery connected to the phone or
the external power connected to the phone to energize the keypad). Also be sure the push
button is plugged into PBA on the circuit board.
Have a Good Telephone Line but Phone Says “Telephone Line Failure”
Wurtec supplies a 12VAC isolation transformer with the phone. This transformer should be
used with the phone. If you are getting a power source directly from the controller, it can
create a ground loop with the telephone line and cause the phone to malfunction. External
building power is only needed if you are line sharing the phone or if you are going to take
advantage of the maintenance announcements (page 13). If you ARE line sharing, use the
supplied transformer. If you are NOT line sharing, simply disconnect the external power and
be sure you have at least 24VDC on your telephone line and the phone should work properly.
Phone Does Not Respond to Touch Tone When Calling Remotely
Using a land line telephone, the S3 Communicator should respond to touch tones with no
problems. If you are having a problem, check to be sure the phone you are using to call into
the S3 Communicator is not set on “pulse” dialing. If you are having trouble programming
remotely with a cellular phone it could just be because of the cellular phone reception or the
nature of the phone itself. Some cellular phones work ne, some don’t work at all. If you are
having trouble with a cellular phone, the only options are to use a landline phone or to be on
site and program the phone using the onboard keypad.
Phone Connects to Emergency Operator But There is Only Momentary
Communication
When an operator picks up the phone, there WILL be a momentary instance where the
person inside the elevator will hear the operator then contact will be cut off, unless immediate
two-way conversation is enabled. What is happening is the operator at that point is getting
the automated message of the phone and contact has been temporarily disabled. Once the
operator presses 1 to accept the call, any Site ID message will be played, then two-way
conversation will be re-established.
S3 Communicator Does Not Hang Up After Conversation Ends
This most commonly happens if the S3 Communicator is on a “Ring - Down” line. On most
ring-down systems a “wink” signal is not sent to the phone to hang the phone up. If this is
the case you have the following options: You can have the operator press VOL UP then 0
before they hang up. You can also change the talk time to a lesser time so the phone stays
online for less time. The operator will receive a message 15 seconds before the allotted talk
time to press 1to continue the call. Each time 1 is pressed to continue, the talk time is
reloaded.

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Troubleshooting (cont.)
Call Into the Phone Remotely But the Phone Doesn’t Say Anything
This typically happens when a phone is set up for line sharing and the unit number
programmed into the phone is not set to 1. When line sharing, each phone must have a
different unit number. Your rst phone should be set up as unit 1, the next phone as unit 2,
and so on. If for some reason unit one becomes unhooked or is not detected, the others
on the line will pick up but not play anything. The phone will sit and wait on the line until the
unit number is pressed. There can be up to 8 phones on a line so it can be any unit number
between 2 and 8. If the incorrect unit number is pressed the phone will hang up and you will
have to try again.
Note: The S3 Communicator requires an analog telephone line. The digital line must be ran
through an analog port and must have at least 24VDC on the telephone line to work properly.
Glossary
Immediate Two-Way Conversation
This option disables the automated message the operator will get when an emergency
call is placed from the S3 Communicator. If this option is enabled the operator will NOT
automatically receive the site ID message, the operator will have to press 2to receive the
message. The operator will not be prompted to press 2. But you WILL be able to talk
immediately.
Ring - Down Line
A ring down line is a phone line that does not require a number to be dialed. Once the phone
is picked up or “on hook” the phone will automatically dial to a predetermined phone on the
other end. When programming use a single VOL UP to add a 2 second pause.
Site ID Message
This is a message that is recorded by the person programming the S3 Communicator. This
is the message played for the operator automatically once the call is accepted. A typical site
ID message should consist of: building name, address, elevator number if more than one is
present, and a callback number.
Telco
Telephone Line
“Wink” Signal
A wink signal is a momentary drop in voltage on a telephone line. This signal is something
the phone detects and perceives it as the “hang up” signal. When a conversation is over, one
person will hang up the phone on one end, a wink signal is sent which in turn hangs up the
phone on the other end. This is an automatic process.