Wurtec S3 Communicator User manual

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• Be sure to have a fresh 9V battery. The battery will be removed
after programming and can be used to program several phones. But if a
phone becomes unresponsive with a 9V battery connected to it, usually
the problem is a dying or dead battery.
• Be sure all component connections are properly connected. All Wurtec
phones are fully tested before leaving our facility, but
occasionally components can become disconnected during the shipping
process. The connections should be as follows:
• Speaker should be connected to “SPK” on the PCB board
• LED light should be connected to “LED1” on the PCB board
• Activation button should be connected to “PBA” on the PCB board
• Microphone should be connected to “MIC” on the PCB board
• Battery connection should be connected to “BAT” on the PCB board
S3 Communicator
S3 Communicator
Quick Start Guide
• With the 9V battery connected use the keypad to program the phone. For phone numbers press the “emergency
phone numb” button. This will play an automated menu asking you to press 1 for the rst number 2 for the second
or 3 for the third. Press at least 1 if you are programming 1 number, it will ask you to enter the number followed
by #(pound). Do so, and once nished the number will repeat, if it is correct press star then zero to get out of
programming or if you need to re enter the number press 1 again for the rst number, 2 for the second, or 3 for the
third. For a “ringdown” line, you will enter a *(star) for the number. This will simply take the phone “off hook” and
allow the line to auto connect.
• To program a site ID message press the “site id msg” button. When pressed the phone will ask you to press 1
to record the message, Do so. It will then say “at the tone record your message followed by #(pound). Once you
record it will play back to you, if it’s correct you can press star then zero to leave programming if it’s incorrect you
can press 1 to re-record your message.
• When nished programming disconnect the 9V battery. This is very important. What can happen in some cases
is if the telephone line is lacking power, the battery will compensate for that lack of power causing the phone to
work properly. The problem is that the battery will eventually go dead and the phone will at that point stop
working. Always leave the battery disconnected after programming.
• Connect the phone line to the blue Telco terminal at the top of the board. Test the phone by pressing the activa-
tion button on the front. If the phone does not activate the rst thing to check will be your push button connection.
The easiest way to see if the push button is malfunctioning is to disconnect the button from the phone, and use a
small screwdriver to short out the push button pins on the board. If the phone activates then check the wiring on
the button, if it still does not operate check your telephone line voltage with a meter. The phone line should be
anywhere from 24vDC to 52vDC.

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• Once the phone has been tested, if the volume seems too low take the following steps to adjust the volume:
• Connect the 9V battery
• Press the “talk/end” key on the keypad, the phone will ask you to enter a number. Do not enter a number, you
should hear your dial tone.
• Once you hear dial tone press “talk/end” and “*(star)” at the exact same time then release, you should hear a num-
ber, this is the volume level. To go another level up press “talk/end” and “*(star)” at the exact same time and then
release and you will hear the next higher number. 8 is the highest volume. To decrease the volume use the same
procedure except you will press “talk/end” and “#(pound)”.
• Once volume is adjusted, disconnect the 9V battery.
• Keypad or Push Button Not Working The push button uses the telephone line voltage to
energize the phone. Check your telephone line connection on the phone and also do a telephone line diagnostic
by pressing the “Talk/end” key on the keypad (be sure you either have a 9V battery connected to the phone or the
external power connected to the phone to energize the keypad). Also be sure the push button is plugged into PBA
on the circuit board.
• Have a Good Telephone Line but Phone Says “Telephone Line Failure” Wurtec supplies a 12VAC
isolation transformer with the phone. This transformer should be used with the phone. If you are getting a power
source directly from the controller, it can create a ground loop with the telephone line and cause the phone to
malfunction. External building power is only needed if you are line sharing the phone or if you are going to take
advantage of the maintenance announcements (page 13). If you ARE line sharing, use the supplied transformer.
If you are NOT line sharing, simply disconnect the external power and be sure you have at least 24VDC on your
telephone line and the phone should work properly.
• Phone Does Not Respond to Touch Tone When Calling Remotely Using a land line telephone, the
S3 Communicator should respond to touch tones with no problems. If you are having a problem, check to be sure
the phone you are using to call into the S3 Communicator is not set on “pulse” dialing. If you are having trouble
programming remotely with a cellular phone it could just be because of the cellular phone reception or the nature
of the phone itself. Some cellular phones work ne, some don’t work at all. If you are having trouble with a cellular
phone, the only options are to use a land line phone or to be onsite and program the phone using the onboard
keypad.
• Phone Connects to Emergency Operator But There is Only Momentary Communication When
an operator picks up the phone, there WILL be a momentary instance where the person inside the elevator will
hear the operator then contact will be cut off, unless immediate two-way conversation is enabled. What is happen-
ing is the operator at that point is getting the automated message of the phone and contact has been temporar-
ily disabled. Once the operator presses 1 to accept the call, any Site ID message will be played, then two-way
conversation will be
re-established.
• S3 Communicator Does Not Hang Up After Conversation Ends This most commonly happens if the
S3 Communicator is on a “Ring - Down” line. On most ring-down systems a “wink” signal is not sent to the phone
to hang the phone up. If this is the case you have the following options: You can have the operator press *(star)
then zero before they hang up. You can also change the talk time to a lesser time so the phone stays online for
less time. The operator will receive a message 15 seconds before the allotted talk time to press 1 to continue the
call. Each time 1 is pressed to continue, the talk time is reloaded.
S3 Communicator