Xerox DocuMate 4799 User manual

Xerox®
DocuMate®4799
Scanner
Scanner User Guide for Microsoft®Windows.
05-0818-200
October 2018

Design © 2018 Xerox Corporation. All rights reserved. Xerox®, Xerox and Design® and
DocuMate® are registered trademarks of Xerox Corporation in the United States and/or other
countries and are used under license from Xerox Corporation. Visioneer is a trademark licensee of
Xerox®. BR25449
Content © 2018 Visioneer, Inc. All rights reserved. The Visioneer brand name and OneTouch®
logo are registered trademarks of Visioneer, Inc.
Reproduction, adaptation, or translation without prior written permission is prohibited, except as
allowed under the copyright laws. Copyright protection claimed includes all forms of matters of
copyrightable materials and information now allowed by statutory or judicial law or hereinafter
granted, including without limitation, material generated from the software programs which are
displayed on the screen such as styles, templates, icons, screen displays, looks, etc.
Kofax® and Virtual ReScan® are registered trademarks, and VRS™ is a trademark of Kofax Image
Products, Inc.
ISIS® is a registered trademark of EMC2® Corporation in the United States and/or other
countries.
Adobe®, Adobe® Acrobat®, Adobe® Reader®, and the Adobe® PDF logo are registered
trademarks of Adobe Systems Incorporated in the United States and/or other countries.
Post-It® is a registered trademark of 3M in the United States and/or other countries.
Microsoft is a U.S. registered trademark of Microsoft Corporation. Windows™ and SharePoint® are
registered trademarks of Microsoft Corporation.
ZyINDEX is a registered trademark of ZyLAB International, Inc. ZyINDEX toolkit portions,
Copyright © 1990-1998, ZyLAB International, Inc.
All other products mentioned herein may be trademarks of their respective companies and are
hereby acknowledged.
Changes are periodically made to this document. Changes, technical inaccuracies, and
typographic errors will be corrected in subsequent editions. Information is subject to change
without notice and does not represent a commitment on the part of Visioneer.
Document Version: 05-0818-200 (October 2018)
The software described is furnished under a licensing agreement. The software may be used or
copied only in accordance with the terms of such an agreement. It is against the law to copy the
software on any medium except as specifically allowed in the licensing agreement. No part of this
document may be reproduced or transmitted in any form or by any means, electronic or
mechanical, including photocopying, recording, or information storage and retrieval systems, or
translated to another language, for any purpose other than the licensee's personal use and as
specifically allowed in the licensing agreement, without the express written permission of
Visioneer.
Restricted Rights Legend
Use, duplication, or disclosure is subject to restrictions as set forth in contract subdivision (c)(1)(ii)
of the Rights in Technical Data and Computer Software Clause 52.227-FAR14. Material scanned

by this product may be protected by governmental laws and other regulations, such as copyright
laws. The customer is solely responsible for complying with all such laws and regulations.

User Guide iv
Table of Contents
1-Safety ....................................................................................................................... 1-1
Safety Introduction ...........................................................................................................................1-1
Operational Safety Information..................................................................................................1-1
Electrical Information.......................................................................................................................1-2
Warning - Electrical Safety Information......................................................................1-2
Electrical Supply......................................................................................................................1-2
Disconnect Device .................................................................................................................1-3
Emergency Power Off.......................................................................................................................1-3
Maintenance Information..............................................................................................................1-3
Product Safety Certification ..........................................................................................................1-3
Environmental Health and Safety Contacts...........................................................................1-4
2-Welcome................................................................................................................. 2-1
What’s in the Box................................................................................................................................2-1
System Requirements.......................................................................................................................2-1
Documentation ...................................................................................................................................2-2
Xerox® DocuMate® 4799 Scanner...........................................................................................2-3
3-Scanner Setup....................................................................................................... 3-1
Unpack the Scanner ..........................................................................................................................3-1
Install the Separation Roller ..........................................................................................................3-2
Connect the Scanner Power Cord................................................................................................3-4
4-Installation............................................................................................................. 4-1
Install the Software and Connect the Scanner .....................................................................4-1
Installing the Scanner Driver.............................................................................................4-5
Connect the USB Cable and Turn on the Power.......................................................4-6
Installing the User Utility....................................................................................................4-8
ISIS Driver Installation.........................................................................................................4-8
Installing Visioneer OneTouch.........................................................................................4-9
Installing Additional Applications............................................................................................4-10
View the User Guides..................................................................................................................... 4-10
Register Your Scanner....................................................................................................................4-11
5-Loading Documents to Scan.......................................................................... 5-1
Supported Document Types..........................................................................................................5-1
Documents to Avoid Scanning .....................................................................................................5-1

Xerox®DocuMate®4799 Table of Contents
vUser Guide
Unsupported Document Types....................................................................................................5-2
Select the Paper Feeding Options...............................................................................................5-2
Select the Paper Path........................................................................................................................5-4
Scanning from the Automatic Document Feeder (ADF) ..................................................5-4
Preparing Documents for Scanning...............................................................................5-4
Loading Documents..............................................................................................................5-5
Scanning Interfaces ..........................................................................................................................5-5
6-Scanner Options, Maintenance and Troubleshooting........................ 6-1
Safety Precautions .............................................................................................................................6-1
Hardware Properties..........................................................................................................................6-1
Device Settings........................................................................................................................6-2
Driver Settings .........................................................................................................................6-3
Clearing Paper Jams..........................................................................................................................6-4
Changing the Background Color..................................................................................................6-4
Cleaning the Scanner........................................................................................................................6-5
Cleaning the Outside of the Scanner ............................................................................6-5
Cleaning the Inside of the Scanner ...............................................................................6-6
Cleaning the ADF Rollers.....................................................................................................6-7
Reset the Roller Count in the User Utility ....................................................................6-8
Cleaning the Scanner Glass and Background Plates..............................................6-8
Cleaning the Paper Sensors...............................................................................................6-9
Cleaning the ADF Sensors ...............................................................................................6-10
Replacing the Rollers......................................................................................................................6-11
Replacing the Paper Feed Rollers.................................................................................6-12
Replacing the Separation Roller ...................................................................................6-14
Installing an Imprinter ..................................................................................................................6-15
Installing a Pre-Imprinter ................................................................................................6-15
Installing a Post-Imprinter..............................................................................................6-16
Installing an Ink Cartridge........................................................................................................... 6-17
Adjusting the Printing Position..................................................................................................6-18
User Utility..........................................................................................................................................6-18
Main Screen Options .........................................................................................................6-19
Scanner Status Message Table..................................................................................... 6-21
Setting Sleep Mode............................................................................................................6-22
Buzzer Setting .......................................................................................................................6-22
Shading Adjustment..........................................................................................................6-23
Troubleshooting............................................................................................................................... 6-26
Uninstalling Your Scanner ...........................................................................................................6-29

Table of Contents Xerox®DocuMate®4799
User Guide vi
Xerox® DocuMate® 4799 Specifications ...........................................................................6-30
Xerox® DocuMate® 4799 Parts List...................................................................................... 6-31
7-Appendix A: Regulatory Information......................................................... 7-1
Basic Regulations................................................................................................................................7-1
United States (FCC Regulations).....................................................................................7-1
European Union......................................................................................................................7-1
Turkey (RoHS Regulation) ..................................................................................................7-2
Copy Regulations................................................................................................................................7-2
United States ...........................................................................................................................7-2
Canada .......................................................................................................................................7-3
Other Countries.......................................................................................................................7-4
8-Appendix B: Compliance Information....................................................... 8-1
Product Recycling & Disposal........................................................................................................8-1
USA & Canada.........................................................................................................................8-1
European Union......................................................................................................................8-1
ENERGY STAR for the USA..............................................................................................................8-1

Xerox®DocuMate®4799 Table of Contents
vii User Guide

User Guide 1-1
1. Safety
Safety Introduction
Notices and Safety
Please read the following instructions carefully before operating the machine and refer to them as
needed to ensure the continued safe operation of your machine.
Your Xerox®product and supplies have been designed and tested to meet strict safety
requirements. These include safety agency evaluation and certification, and compliance with
electromagnetic regulations and established environmental standards.
WARNING:
The safety and environment testing and performance of this product have been verified using
Xerox®materials only. Unauthorized alterations, which may include the addition of new
functions or connection of external devices, may impact the product certification. Please
contact your Xerox representative for more information.
Operational Safety Information
Your Xerox®equipment and supplies have been designed and tested to meet strict safety
requirements. These include safety agency examination, approval, and compliance with
established environmental standards.
To ensure the continued safe operation of your Xerox®equipment, follow these safety guidelines
at all times:
Do these:
• Always follow all warnings and instructions that are marked on or supplied with the
equipment.
• Always use materials specifically designated for this product, the use of other materials may
result in poor performance and create a hazardous situation. Do not use aerosol cleaners,
they may be explosive and flammable under certain conditions.
• Always exercise care when moving or relocating equipment.
• Always locate the machine on a solid support surface that has adequate strength to support
the weight of the machine.
• Always locate the machine in an area that has adequate ventilation and room for servicing.
• Always unplug this equipment from the electrical outlet before cleaning.
Note: Your Xerox®machine is equipped with an energy saving device to conserve power when the
machine is not in use. The machine may be left on continuously.
Do not do these:
• Never use a ground adapter plug to connect the equipment to a power outlet that lacks a
ground connection terminal.

Xerox®DocuMate®4799 Safety
1-2 User Guide
• Never attempt any maintenance function that is not specifically described in this
documentation.
• Never remove covers or guards that are fastened with screws. There are no operator
serviceable areas within these covers.
• Never locate the machine near a radiator or any other heat source.
• Never override or “cheat” any of the electrical or mechanical interlock devices.
• Never place this equipment where people might step on or trip on the power cord.
Caution: This device is not intended for use in the direct field of view at visual display
workplaces
To avoid incommoding reflections at visual display workplaces this device must not be placed in
the direct field of view.
Electrical Information
Warning - Electrical Safety Information
1. The power receptacle for the machine must meet the requirements stated on the data plate
on the rear of the machine. If you are not sure that your electrical supply meets the
requirements, please consult your local power company or an electrician for advice.
2. The socket outlet shall be installed near the equipment and shall be easily accessible.
3. Use the power cable that is supplied with your machine. Do not use an extension cord or
remove or modify the power cord plug.
4. Plug the power cable directly into a correctly grounded electrical outlet. If you are not sure
whether or not an outlet is correctly grounded, consult an electrician.
5. Do not use an adapter to connect any Xerox®equipment to an electrical outlet that lacks a
ground connection terminal.
6. Do not place this equipment where people might step or trip on the power cable.
7. Do not place objects on the power cable.
8. Do not override or disable electrical or mechanical interlock devices.
9. Do not push objects into slots or openings on the machine. Electrical shock or fire may result.
Electrical Supply
• This product shall be operated from the type of electrical supply indicted on the product’s
data plate label. If you are not sure that your electrical supply meets the requirements, please
consult your local power company for advice.
• Always connect equipment to a correctly grounded power outlet. If in doubt, have the outlet
checked by a qualified electrician.

Safety Xerox®DocuMate®4799
User Guide 1-3
WARNING: This equipment must be connected to a protective earth circuit
This equipment is supplied with a plug that has a protective earth pin. This plug will only fit into
an earthed electrical outlet. This is a safety feature. If you are unable to insert the plug into the
outlet, contact your electrician to replace the outlet.
Disconnect Device
The power cable is the disconnect device for this equipment. It is attached to the side of the
machine as a plug-in device. To remove all electrical power from the equipment, disconnect the
power cable(s) from the electrical outlet.
Emergency Power Off
If any of the following conditions occur, turn off the machine immediately and disconnect the
power cable(s) from the electrical outlet(s).
• The equipment emits unusual odors or makes unusual noises.
• The power cable is damaged or frayed.
• A wall panel circuit breaker, fuse, or other safety device has been tripped.
• Liquid is spilled into the machine.
• The machine is exposed to water.
• Any part of the machine is damaged.
Maintenance Information
1. Any operator product maintenance procedures will be described in the user documentation
supplied with the product.
2. Do not carry out any maintenance on this product which is not described in the customer
documentation.
3. Do not use aerosol cleaners. The use of cleaners that are not approved may cause poor
performance of the equipment, and could cause a dangerous condition.
4. Use supplies and cleaning materials only as directed in this manual.
5. Do not remove covers or guards that are fastened with screws. There are no parts behind
these covers that you can maintain or service.
6. Do not perform any maintenance procedures unless you have been trained to do them by an
authorized local dealer or unless a procedure is specifically described in the user manuals.
Product Safety Certification
This product is certified by the following Agency using the Safety standards listed:
Standard
UL60950-1 (USA)
CSA 22.2 No. 60950-1 (Canada)
IEC 60950-1

Xerox®DocuMate®4799 Safety
1-4 User Guide
Environmental Health and Safety Contacts
Contact Information
For more information on Environment, Health, and Safety in relation to this Xerox®product and
supplies, please contact the following customer help lines:
North America & Europe (Phone): 1-800-ASK-XEROX
North America & Europe (Fax): 1-585-422-8217

User Guide 2-1
2. Welcome
Your new Xerox®scanner can quickly scan stacks of single-sided or double-sided pages and place
their electronic images on your computer.
What’s in the Box
Before proceeding, check the contents of the box. If items are missing or damaged, contact the
dealer where you purchased the scanner.
System Requirements
• Pentium 4 PC or AMD equivalent
•ADVD-ROMdrive
• An available Universal Serial Bus (USB) port
Xerox® DocuMate 4799 Quick Install Guide Technical Support Card
Installation Disc USB Cable Power Cord
Shading paper Blower Brush Roller Cleaning Paper
Separation Roller

Xerox®DocuMate®4799 Welcome
2-2 User Guide
•Microsoft
®Windows®operating system:
– 32-bit or 64-bit Windows 7 (Service Pack 1)
– 32-bit or 64-bit Windows 8 / 8.1
– 32-bit or 64-bit Windows 10
• Minimum of 2 gigabyte (GB) of internal memory (RAM)
• Minimum available hard disk space:
– 350 MB for the scanner driver
– 1 GB for Visioneer OneTouch
– 1 to 2 GB for each additional application
A VGA or SVGA Monitor:
• The recommended settings for your monitor are:
– Color quality of 16-bit or 32-bit
– Resolution set to at least 800 x 600 pixels
Refer to your Windows documentation for instructions on setting the color quality and resolution
for the monitor.
Documentation
The following printed documentation is provided in the box:
•Installation guide—abbreviated scanner setup and installation instructions.
•Technical support card—contact information for technical support and customer service,
and a brief overview of our standard product warranty.
The following soft-copy documentation is available on the installation disc:
•Scanner user guide—instructions for scanner setup, installation, operation, maintenance,
safety, and warranty
•OneTouch scanning guide—instructions for configuring and scanning using OneTouch
•TWAIN scanning guide—instructions for accessing and scanning using the TWAIN interface
•Control sheets—automatically adjust the scan settings when scanning using the TWAIN
interface. The file contains layouts for various ISO and U.S. paper sizes. The TWAIN scanning
guide contains instructions on using these sheets while scanning.
Make sure you print the page size that matches the size of the pages in your document stack.
Also, make sure the application you are using is not set to automatically scale the page to fit
on the paper in your printer.
•File separation sheets—automatically separate a stack of paper into two or more separate
files, when scanning using the TWAIN interface.
•Patch code sheets—use with an application that supports detection of patch code data
when using the TWAIN interface. The patch code page layouts have been specifically
designed for your scanner. The file contains Patch 2, 3 and T layouts for A4 and U.S. Letter size
pages.

Welcome Xerox®DocuMate®4799
User Guide 2-3
•Kofax Virtual ReScan (VRS™) user’s guide—contains detailed feature and configuration
instructions for the software, including using the advanced image enhancement options to
improve the clarity of scanned images created from imperfect originals.
Xerox® DocuMate® 4799 Scanner
1. Exit tray—Where the documents are exited out of the scanner. Flip up an exit stopper to
keep documents in the exit tray. Exit extension pulls out to support various document lengths.
2. Pre-Imprinter door—Lift the output tray to access the pre-imprinter compartment.
3. Control panel—Scanner hardware controls.
–Hopper—Press the up or down arrow to manually adjust the height of the input tray level
to match the height of the document stack.
–ADF—Changes the scanner between automatic document feeding and manual
document feeding.
–Thickness—Press to change the roller position to match the paper thickness of the
documents being scanned.
–Start/Stop—Press to start scanning. Pressing the button while scanning is in progress
stops the scan.
4. ADF cover release—Pull to open the Automatic Document Feeder.
5. Paper guides—Guides adjust to support various document widths.
6. Hopper input tray—Holds the documents in the Automatic Document Feeder for scanning.
7. Power switch—Turns the scanner’s power on or off.
8. Post-Imprinter door—Open to access the post-imprinter compartment.
9. Straight path door—Lower this door to feed very thick pages straight through the scanner.
10. Power jack—Connects the power cord to the scanner.
11. Universal Serial Bus (USB) port—Connects the scanner to the computer.
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Xerox®DocuMate®4799 Welcome
2-4 User Guide

User Guide 3-1
3. Scanner Setup
Unpack the Scanner
Use care when unpacking, moving and assembling the scanner. Follow these instructions to
prevent injury and damage to the scanner.
1. Remove the scanner from the shipping box, verify all parts listed on page 2-1 are in the box.
We recommend that you keep the original packing materials in case you need them later.
2. Always have at least two people carry the scanner, lifting the scanner up from underneath.
3. Use a desk or table that can support the weight of the scanner, do not place the scanner on a
cloth covered surface.

Xerox®DocuMate®4799 Scanner Setup
3-2 User Guide
4. Place the scanner on a level surface near the computer.
Keep at least 15 inches of space on every side of the scanner for the input and exit tray
extensions, performing maintenance, and to have sufficient air flow for ventilation.
5. Remove all shipping tape from the top and side of the scanner.
Install the Separation Roller
1. Open the Pre-Imprinter door.
2. Release the retaining screw and then close the Pre-Imprinter door.

Scanner Setup Xerox®DocuMate®4799
User Guide 3-3
3. Pull on the scanner cover release and lift the lid to open the scanner.
4. Flip open the double feed prevention roller cover.
5. Align the roller bar with the brackets in the roller compartment. Make sure the groove on the
right side of the roller bar is aligned so that it slides in place into the U shape of the bracket.
The roller is properly in place when you cannot rotate the metal bar of the roller.
6. Close the double feed prevention roller cover when you are finished.

Xerox®DocuMate®4799 Scanner Setup
3-4 User Guide
7. Close the scanner when you are finished.
Connect the Scanner Power Cord
1. Select the appropriate power cord for your country.
2. Plug the power cord into the scanner and into a wall outlet.
Note: Do not turn on the scanner until after you install the software.

User Guide 4-1
4. Installation
Please make sure of the following before you begin installation:
• If you are prompted to reboot during installation, please select "No". Finish installing the rest
of the software, then close all open windows and reboot your computer.
• The information in this guide may cover software not provided with the scanner you
purchased. Please disregard any information about the software not applicable to your
scanner.
• If your computer has AntiVirus or AntiSpyware software running, you may encounter alerts or
messages during installation asking you to allow the installation to proceed. Although the
messages will differ based on the software your computer is running, in each case you should
allow the installation to proceed if that option is available. Alternatively, you can turn off the
AntiVirus or AntiSpyware software before installing your scanner, but if you do, make sure to
turn it back on again when installation is finished.
• If your computer is running Windows 7 or later, you may see the Windows User Account
Control screen asking you to confirm system changes. Click the Yes button to allow the
installation to proceed.
• The Windows User Account Control (UAC) must be turned off prior to installing the Kofax VRS
or Kofax Scan Demo software. The Kofax VRS installer will display a message stating “User
Account Control is enabled on this machine. The VRS installer will not install correctly with this
setting enabled. Please disable this setting from the User Accounts dialog in the Control
Panel.” The Kofax Scan Demo installer will display a message stating “Cannot find IC runtime.
Install IC.” Turn off the Windows UAC to complete the installation of these two software
applications. You can turn UAC back on after the installation has completed.
Install the Software and Connect the Scanner
1. Start Microsoft Windows and make sure that no other applications are running.