Xerox DocuMate 6710 User manual

05-0969-100
August 2018
Xerox®
DocuMate®6710
Scanner
Scanner User Guide for Microsoft®Windows.

© 2018 Xerox Corporation. All rights reserved. Xerox®, Xerox and Design® and DocuMate® are
registered trademarks of Xerox Corporation in the United States and/or other countries and are
used under license from Xerox Corporation. Visioneer is a trademark licensee of Xerox®. BR24079
Content © 2018 Visioneer, Inc. All rights reserved. The Visioneer brand name and OneTouch®
logo are registered trademarks of Visioneer, Inc.
Reproduction, adaptation, or translation without prior written permission is prohibited, except as
allowed under the copyright laws. Copyright protection claimed includes all forms of matters of
copyrightable materials and information now allowed by statutory or judicial law or hereinafter
granted, including without limitation, material generated from the software programs which are
displayed on the screen such as styles, templates, icons, screen displays, looks, etc.
Document Version: 05-0969-100 (August 2018)
ISIS® is a registered trademark of EMC2® Corporation in the United States and/or other countries.
Adobe®, Adobe® Acrobat®, Adobe® Reader®, and the Adobe® PDF logo are registered
trademarks of Adobe Systems Incorporated in the United States and/or other countries.
Post-It® is a registered trademark of 3M in the United States and/or other countries.
Microsoft is a U.S. registered trademark of Microsoft Corporation. Windows™ and SharePoint® are
registered trademarks of Microsoft Corporation.
ZyINDEX is a registered trademark of ZyLAB International, Inc. ZyINDEX toolkit portions,
Copyright © 1990-1998, ZyLAB International, Inc.
TWAIN™ is a trademark of TWAIN Working Group.
Intel® and Pentium® are trademarks of Intel Corporation in the United States and/or other
countries.
Universal Serial Bus is a trademark of USB Implementers Forum, Inc. (USB-IF).
Kensington® is a registered trademark of ACCO Brands Corporation.
All other products mentioned herein may be trademarks of their respective companies and are
hereby acknowledged.
Changes are periodically made to this document. Changes, technical inaccuracies, and
typographic errors will be corrected in subsequent editions. Information is subject to change
without notice and does not represent a commitment on the part of Visioneer.
The software described is furnished under a licensing agreement. The software may be used or
copied only in accordance with the terms of such an agreement. It is against the law to copy the
software on any medium except as specifically allowed in the licensing agreement. No part of this
document may be reproduced or transmitted in any form or by any means, electronic or
mechanical, including photocopying, recording, or information storage and retrieval systems, or
translated to another language, for any purpose other than the licensee's personal use and as
specifically allowed in the licensing agreement, without the express written permission of
Visioneer.

Restricted Rights Legend
Use, duplication, or disclosure is subject to restrictions as set forth in contract subdivision (c)(1)(ii)
of the Rights in Technical Data and Computer Software Clause 52.227-FAR14. Material scanned
by this product may be protected by governmental laws and other regulations, such as copyright
laws. The customer is solely responsible for complying with all such laws and regulations.

User Guide iv
Table of Contents
1-Safety ....................................................................................................................... 1-1
Safety Introduction ...........................................................................................................................1-1
Operational Safety Information..................................................................................................1-1
Electrical Information.......................................................................................................................1-2
Warning - Electrical Safety Information......................................................................1-2
Electrical Supply......................................................................................................................1-2
Electical symbols.....................................................................................................................1-3
Disconnect Device .................................................................................................................1-3
Emergency Power Off.......................................................................................................................1-3
Maintenance Information..............................................................................................................1-3
Product Safety Certification ..........................................................................................................1-4
Environmental Health and Safety Contacts...........................................................................1-4
2-Welcome................................................................................................................. 2-1
What’s in the Box................................................................................................................................2-1
System Requirements.......................................................................................................................2-2
Documentation ...................................................................................................................................2-2
The Xerox®DocuMate®6710 Scanner Features..................................................................2-3
3-Scanner Setup....................................................................................................... 3-1
Unpack the Scanner ..........................................................................................................................3-1
Install the Separation roller............................................................................................................3-3
Connect the Scanner Power Cord................................................................................................3-4
4-Installation............................................................................................................. 4-1
Install the Software and Connect the Scanner .....................................................................4-2
Installing the Scanner Driver.............................................................................................4-5
Connect the USB Cable and Turn on the Power.......................................................4-6
Installing the User Utility....................................................................................................4-8
ISIS Driver Installation.........................................................................................................4-8
Installing Visioneer OneTouch.........................................................................................4-9
Installing Additional Applications............................................................................................ 4-10
View the User Guides.....................................................................................................................4-10
Register Your Scanner....................................................................................................................4-11
5-Loading Documents to Scan.......................................................................... 5-1
Supported Document Types..........................................................................................................5-1
Documents to Avoid Scanning .....................................................................................................5-1

Xerox®DocuMate®6710 Table of Contents
User Guide
Unsupported Document Types....................................................................................................5-2
Scanning from the Automatic Document Feeder (ADF) ..................................................5-2
Preparing Documents for Scanning...............................................................................5-2
Loading Documents..............................................................................................................5-3
Manual Feed.........................................................................................................................................5-4
Exit page control.................................................................................................................................5-4
Scanning Interfaces ..........................................................................................................................5-5
6-Maintenance......................................................................................................... 6-1
Safety Precautions .............................................................................................................................6-1
Hardware Properties..........................................................................................................................6-1
Device Settings........................................................................................................................6-2
Driver Settings .........................................................................................................................6-3
Changing the Background Color..................................................................................................6-3
Clearing Paper Jams..........................................................................................................................6-4
Cleaning the Scanner........................................................................................................................6-4
Cleaning the Outside of the Scanner ............................................................................6-4
Cleaning the Inside of the Scanner ...............................................................................6-5
Cleaning the ADF Rollers.....................................................................................................6-6
Reset the Roller Count in the User Utility ....................................................................6-6
Cleaning the Scanner Glass and Background Plates..............................................6-8
Cleaning the Paper Sensors...............................................................................................6-8
Cleaning the ADF Sensors ..................................................................................................6-9
Replacing the Rollers......................................................................................................................6-10
Replacing the Feed Roller Module............................................................................... 6-11
Replacing the Separation Roller ...................................................................................6-12
Installing an Imprinter ..................................................................................................................6-14
Installing an Ink Cartridge...........................................................................................................6-15
Adjusting the Printing Position..................................................................................................6-16
User Utility..........................................................................................................................................6-16
Main Screen Options .........................................................................................................6-17
Scanner Error Codes...........................................................................................................6-19
Setting Sleep Mode............................................................................................................6-21
Buzzer Setting .......................................................................................................................6-21
Shading Adjustment..........................................................................................................6-22
Troubleshooting...............................................................................................................................6-24
Uninstalling Your Scanner ........................................................................................................... 6-26
Xerox®DocuMate®6710 Specifications...............................................................................6-28
Xerox®DocuMate®6710 Parts List ......................................................................................... 6-30

Table of Contents Xerox®DocuMate®6710
User Guide vi
7-Appendix A: Regulatory Information......................................................... 7-1
Basic Regulations................................................................................................................................7-1
United States (FCC Regulations).....................................................................................7-1
European Union......................................................................................................................7-1
Turkey (RoHS Regulation) ..................................................................................................7-2
Copy Regulations................................................................................................................................7-2
United States ...........................................................................................................................7-2
Canada .......................................................................................................................................7-3
Other Countries.......................................................................................................................7-4
8-Appendix B: Compliance Information....................................................... 8-1
Product Recycling & Disposal........................................................................................................8-1
USA & Canada.........................................................................................................................8-1
European Union......................................................................................................................8-1
ENERGY STAR for the USA..............................................................................................................8-1

Xerox®DocuMate®6710 Table of Contents
User Guide

User Guide 1-1
1. Safety
Safety Introduction
Notices and Safety
Please read the following instructions carefully before operating the machine and refer to them as
needed to ensure the continued safe operation of your machine.
Your Xerox®product and supplies have been designed and tested to meet strict safety
requirements. These include safety agency evaluation and certification, and compliance with
electromagnetic regulations and established environmental standards.
WARNING:
The safety and environment testing and performance of this product have been verified using
Xerox®materials only. Unauthorized alterations, which may include the addition of new
functions or connection of external devices, may impact the product certification. Please
contact your Xerox representative for more information.
Operational Safety Information
Your Xerox®equipment and supplies have been designed and tested to meet strict safety
requirements. These include safety agency examination, approval, and compliance with
established environmental standards.
To ensure the continued safe operation of your Xerox®equipment, follow these safety guidelines
at all times:
Do these:
• Always follow all warnings and instructions that are marked on or supplied with the
equipment.
• Always use materials specifically designated for this product, the use of other materials may
result in poor performance and create a hazardous situation. Do not use aerosol cleaners,
they may be explosive and flammable under certain conditions.
• Always exercise care when moving or relocating equipment.
• Always locate the machine on a solid support surface that has adequate strength to support
the weight of the machine.
• Always locate the machine in an area that has adequate ventilation and room for servicing.
• Always unplug this equipment from the electrical outlet before cleaning.
Note: Your Xerox ®machine is equipped with an energy saving device to conserve power when the
machine is not in use. The machine may be left on continuously.
Do not do these:
• Never use a ground adapter plug to connect the equipment to a power outlet that lacks a
ground connection terminal.

Xerox®DocuMate®6710 Safety
1-2 User Guide
• Never attempt any maintenance function that is not specifically described in this
documentation.
• Never remove covers or guards that are fastened with screws. There are no operator
serviceable areas within these covers.
• Never locate the machine near a radiator or any other heat source.
• Never override or “cheat” any of the electrical or mechanical interlock devices.
• Never place this equipment where people might step on or trip on the power cord.
Caution: This device is not intended for use in the direct field of view at visual display
workplaces
To avoid incommoding reflections at visual display workplaces this device must not be placed in
the direct field of view.
Electrical Information
Warning - Electrical Safety Information
1. The power receptacle for the machine must meet the requirements stated on the data plate
on the rear of the machine. If you are not sure that your electrical supply meets the
requirements, please consult your local power company or an electrician for advice.
2. The socket outlet shall be installed near the equipment and shall be easily accessible.
3. Use the power cable that is supplied with your machine. Do not use an extension cord or
remove or modify the power cord plug.
4. Plug the power cable directly into a correctly grounded electrical outlet. If you are not sure
whether or not an outlet is correctly grounded, consult an electrician.
5. Do not use an adapter to connect any Xerox®equipment to an electrical outlet that lacks a
ground connection terminal.
6. Do not place this equipment where people might step or trip on the power cable.
7. Do not place objects on the power cable.
8. Do not override or disable electrical or mechanical interlock devices.
9. Do not push objects into slots or openings on the machine. Electrical shock or fire may result.
Electrical Supply
• This product shall be operated from the type of electrical supply indicted on the product’s
data plate label. If you are not sure that your electrical supply meets the requirements, please
consult your local power company for advice.
• Always connect equipment to a correctly grounded power outlet. If in doubt, have the outlet
checked by a qualified electrician.

Safety Xerox®DocuMate®6710
User Guide 1-3
Electical symbols
The following symbols are displayed on the scanners name plate:
Alternating Current
Direct Current (AC Adaptor/Imprinter)
WARNING: This equipment must be connected to a protective earth circuit
This equipment is supplied with a plug that has a protective earth pin. This plug will only fit into
an earthed electrical outlet. This is a safety feature. If you are unable to insert the plug into the
outlet, contact your electrician to replace the outlet.
Disconnect Device
The power cable is the disconnect device for this equipment. It is attached to the side of the
machine as a plug-in device. To remove all electrical power from the equipment, disconnect the
power cable(s) from the electrical outlet.
Emergency Power Off
If any of the following conditions occur, turn off the machine immediately and disconnect the
power cable(s) from the electrical outlet(s).
• The equipment emits unusual odors or makes unusual noises.
• The power cable is damaged or frayed.
• A wall panel circuit breaker, fuse, or other safety device has been tripped.
• Liquid is spilled into the machine.
• The machine is exposed to water.
• Any part of the machine is damaged.
Maintenance Information
1. Any operator product maintenance procedures will be described in the user documentation
supplied with the product.
2. Do not carry out any maintenance on this product which is not described in the customer
documentation.
3. Do not use aerosol cleaners. The use of cleaners that are not approved may cause poor
performance of the equipment, and could cause a dangerous condition.
4. Use supplies and cleaning materials only as directed in this manual.

Xerox®DocuMate®6710 Safety
1-4 User Guide
5. Do not remove covers or guards that are fastened with screws. There are no parts behind
these covers that you can maintain or service.
6. Do not perform any maintenance procedures unless you have been trained to do them by an
authorized local dealer or unless a procedure is specifically described in the user manuals.
Product Safety Certification
This product is certified by the following Agency using the Safety standards listed:
Environmental Health and Safety Contacts
Contact Information
For more information on Environment, Health, and Safety in relation to this Xerox®product and
supplies, please contact the following customer help lines:
Standard
UL60950-1 (USA)
CSA 22.2 No. 60950-1 (Canada)
IEC 60950-1
North America & Europe (Phone): 1-800-ASK-XEROX
North America & Europe (Fax): 1-585-422-8217

Welcome Xerox®DocuMate®6710
User Guide 2-1
2. Welcome
Your new Xerox®scanner can quickly scan stacks of single-sided or double-sided pages and place
their electronic images on your computer.
What’s in the Box
Before proceeding, check the contents of the box. If items are missing or damaged, contact the
dealer where you purchased the scanner.
Xerox® DocuMate® 6710 Quick Install Guide Installation Disc
USB 3.0 Cable Power Supply Technical Support Card
Warranty Card Blower Shading paper
Exit page control Separation Roller

Xerox®DocuMate®6710 Welcome
2-2 User Guide
System Requirements
*Refer to your Windows documentation for instructions on setting the color quality and resolution for the monitor.
Documentation
The following printed documentation is provided in the box:
•Installation guide—abbreviated scanner setup and installation instructions.
•Technical support card—contact information for technical support and customer service,
and a brief overview of our standard product warranty.
•Warranty card—the warranty card is provided for users in Russia and should be filled in as
described on the card. For all other users, please dispose of this card in paper recycling.
The following soft-copy documentation is available on the installation disc:
•Scanner user guide—instructions for scanner setup, installation, operation, maintenance,
safety, and warranty
•OneTouch scanning guide—instructions for configuring and scanning using OneTouch
•TWAIN scanning guide—instructions for accessing and scanning using the TWAIN interface
Minimum Recommended
Processor 2Ghz Intel Core 2 Duo 4.0GHz i7 7th generation
Optical Drive DVD Rom drive capable of
reading Dual layer DVDs
DVD Rom drive capable of reading Dual
layer DVDs
USB Port An available Universal Serial Bus
(USB) port
An available Universal Serial Bus (USB)
3.1 port
OS Microsoft® Windows® operating
system:
• 32-bit or 64-bit Windows 7
(Service Pack 1)
• 32-bit or 64-bit Windows 8 /
8.1
• 32-bit or 64-bit Windows 10
Microsoft® Windows® operating
system:
• 64-bit Windows 7 (Service Pack 1)
• 64-bit Windows 8 / 8.1
• 64-bit Windows 10
RAM 2 gigabyte (GB) of internal
memory (RAM)
8 gigabyte (GB) of internal memory
DDR4(RAM)
Hard Drive Space • 350 MB for the scanner driver
• 1 GB for Visioneer OneTouch
• 1 to 2 GB for each additional
application
• 350 MB for the scanner driver
• 1 GB for Visioneer OneTouch
• 1 to 2 GB for each additional
application
Monitor* Color quality of 16-bit or 32-bit
Resolution set to at least 1024 x
768 pixels
Color quality of 16-bit or 32-bit
Resolution set to at least 1024 x 768
pixels

Welcome Xerox®DocuMate®6710
User Guide 2-3
•Control sheets—automatically adjust the scan settings when scanning using the TWAIN
interface. The file contains layouts for various ISO and U.S. paper sizes. The TWAIN scanning
chapter contains instructions on using these sheets while scanning.
Make sure you print the page size that matches the size of the pages in your document stack.
Also, make sure the application you are using is not set to automatically scale the page to fit
on the paper in your printer.
•File separation sheets—automatically separate a stack of paper into two or more separate
files, when scanning using the TWAIN interface.
Make sure you print the page size that matches the size of the pages in your document stack.
Also, make sure the application you are using is not set to automatically scale the page to fit
on the paper in your printer.
•Patch code sheets—use with an application that supports detection of patch code data
when using the TWAIN interface. The patch code page layouts have been specifically
designed for your scanner. The file contains Patch 2, 3 and T layouts for A4 and U.S. Letter size
pages.
Make sure you print the correct page size for the paper in your printer. Also, make sure the
application you are using is not set to automatically scale the page to fit on the paper in your
printer.
The Xerox®DocuMate®6710 Scanner Features
1. Input Tray—Holds the documents in the Automatic Document Feeder for scanning.
2. Paper Guides—Slide to adjust to document width.
3. Paper Guide Switch—Move the switch to change the input tray paper guides from
synchronized adjustment to individual adjustment.
4. ADF Cover Release—Pull to open the Automatic Document Feeder.
5. Manual feed selector switch—Adjusts the rollers and input tray from continuous automatic
document feeding to manual document feeding.
6. Exit tray—Where the documents are exited out of the scanner. Flip up an exit stopper to
keep documents in the exit tray. Exit extension pulls out to support various document lengths.
1
2
3
45
6
7
8
9
10

Xerox®DocuMate®6710 Welcome
2-4 User Guide
7. Control panel—Scanner hardware controls.
–Power switch—Turns the scanner’s power on or off.
–Status light— The status light indicates the current state of the scanner.
–LCD screen—Shows the current scan settings.
–Function buttons—Selects the scan setting for the One Touch buttons. Press left/right to
select groups and up/down to select jobs.
When Group 9 is selected, scrolling to Group 10 will display Scanner Information such as
firmware and software versions.
While viewing the Scanner Information, pressing the right cursor button again will allow
you to launch the User Utility by pressing OK.
–Skip button—After a double feed or folded corner is detected and scanning has been
paused, pressing this button will cause the document to be scanned and released before
the job continues.
–Error light—After an error is detected, the light will be activated.
–Start/Stop button—Press to start scanning. Pressing the button while scanning is in
progress stops the scan. Pressing the button while a double feed or folded corner has
been detected and paused will cause the document to be ejected without being scanned
and cancel the job.
1. Pre-Imprinter Door—Open to access the pre-imprinter compartment.
2. Universal Serial Bus (USB) 3.0 port—Connects the scanner to the computer.
3. Power jack—Connects the power cord to the scanner.
Groups 1 - 9 Scanner Information
Firmware
Serial Number
Driver Version
Acuity Version
OneTouch Version
Launch User Utility
Press OK

User Guide 3-1
3. Scanner Setup
Unpack the Scanner
Use care when unpacking, moving and assembling the scanner. Follow these instructions to
prevent injury and damage to the scanner.
1. Remove the scanner from the shipping box, verify all parts listed on page 2-1 are in the box.
We recommend that you keep the original packing materials in case you need them later.
2. Always have at least two people carry the scanner, lifting the scanner up from underneath.
3. Use a desk or table that can support the weight of the scanner. Do not place the scanner on a
cloth covered surface.

Xerox®DocuMate®6710 Scanner Setup
3-2 User Guide
4. Place the scanner on a level surface near the computer.
Keep at least 10 inches of space on every side of the scanner for the input and exit tray
extensions, performing maintenance, and to have sufficient air flow for ventilation.
5. Remove all shipping tape from the top and side of the scanner.

Scanner Setup Xerox®DocuMate®6710
User Guide 3-3
Install the Separation roller
1. Pull on the scanner cover release and lift the lid to open the scanner.
2. Flip open the double feed prevention roller cover.
3. Align the plastic gear end on the right side of the roller with the gears in the roller
compartment. Make sure the flat side of the roller tip is aligned properly with the slot in the
scanner.
Carefully insert the gear end into the scanner and angle the roller down into the left side of
the compartment.

Xerox®DocuMate®6710 Scanner Setup
3-4 User Guide
4. Press gently on the metal bar on the left side to lock the roller in place with the black tab in the
compartment.
5. Press gently on the compartment cover to lock in the scanner. Make sure this cover is fully
closed as it may break and cause damage to the scanner if it is not properly in place.
6. Close the scanner when you are finished.
Connect the Scanner Power Cord
1. Select the appropriate power cord for your country.

Scanner Setup Xerox®DocuMate®6710
User Guide 3-5
2. Plug the power cord into the scanner and into a wall outlet.
Note: Do not turn on the scanner until after you install the software.