ZyXEL Communications VSG-1200 User manual

VSG-1200
Vantage Service Gateway
User’s Guide
Version 1.1.03
September 2003

VSG-1200 Vantage Service Gateway
Copyright iii
Copyright
Copyright © 2003 by ZyXEL Communications Corporation.
The contents of this publication may not be reproduced in any part or as a whole, transcribed, stored in a retrieval
system, translated into any language, or transmitted in any form or by any means, electronic, mechanical,
magnetic, optical, chemical, photocopying, manual, or otherwise, without the prior written permission of ZyXEL
Communications Corporation.
Published by ZyXEL Communications Corporation. All rights reserved.
Disclaimer
ZyXEL does not assume any liability arising out of the application or use of any products, or software described
herein. Neither does it convey any license under its patent rights nor the patents rights of others. ZyXEL further
reserves the right to make changes in any products described herein without notice. This publication is subject to
change without notice.
Trademarks
Trademarks mentioned in this publication are used for identification purposes only and may be properties of their
respective owners.

VSG-1200 Vantage Service Gateway
iv FCC Statements
Interference Statements and Warnings
FCC Interference Statement
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that may cause undesired operations.
FCC Warning
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference in which
case the user will be required to correct the interference at his own expense.
CE Mark Warning:
This is a class A product. In a domestic environment this product may cause radio interference in which case the
user may be required to take adequate measures.
Taiwanese BSMI (Bureau of Standards, Metrology and Inspection) A Warning:

VSG-1200 Vantage Service Gateway
ZyXEL Limited Warranty v
ZyXEL Limited Warranty
ZyXEL warrants to the original end user (purchaser) that this product is free from any defects in materials or
workmanship for a period of up to two years from the date of purchase. During the warranty period, and upon
proof of purchase, should the product have indications of failure due to faulty workmanship and/or materials,
ZyXEL will, at its discretion, repair or replace the defective products or components without charge for either
parts or labor, and to whatever extent it shall deem necessary to restore the product or components to proper
operating condition. Any replacement will consist of a new or re-manufactured functionally equivalent product of
equal value, and will be solely at the discretion of ZyXEL. This warranty shall not apply if the product is
modified, misused, tampered with, damaged by an act of God, or subjected to abnormal working conditions.
Note
Repair or replacement, as provided under this warranty, is the exclusive remedy of the purchaser. This warranty is
in lieu of all other warranties, express or implied, including any implied warranty of merchantability or fitness for
a particular use or purpose. ZyXEL shall in no event be held liable for indirect or consequential damages of any
kind of character to the purchaser.
To obtain the services of this warranty, contact ZyXEL's Service Center for your Return Material Authorization
number (RMA). Products must be returned postage prepaid. It is recommended that the unit be insured when
shipped.
Any returned products without proof of purchase or those with an out-dated warranty will be repaired or replaced
(at the discretion of ZyXEL) and the customer will be billed for parts and labor. All repaired or replaced products
will be shipped by ZyXEL to the corresponding return address, postage paid. This warranty gives you specific
legal rights, and you may also have other rights that vary from country to country.

VSG-1200 Vantage Service Gateway
vi Customer Support
Customer Support
If you have questions about your ZyXEL product or desire assistance, contact ZyXEL Communications
Corporation offices worldwide, in one of the following ways.
When you contact your customer support representative, have the following information ready:
♦ Warranty information.
♦ Date you received your product.
♦ Brief description of the problem and the steps you took to solve it.
METHOD E-MAIL: SUPPORT TELEPHONE WEB SITE
LOCATION SALES FAX FTP SITE
REGULAR MAIL
[email protected] [phone] www.zyxel.com
www.europe.zyxel.com
Worldwide
[email protected] [phone] ftp.europe.zyxel.com
ZyXEL Communications
Corp., 6 Innovation Road
II, Science-Based
Industrial Park, HsinChu,
Taiwan 300, R.O.C.
[email protected] [phone] www.us.zyxel.com
NORTH
AMERICA
[email protected] ftp.zyxel.com
[email protected] [phone] www.zyxel.dk
Scandinavia
[email protected] [phone] ftp.zyxel.dk
ZyXEL Communications
A/S, Columbusvej 5,
2860 Soeborg, Denmark.
[email protected] [phone] www.zyxel.de
Germany
[email protected] [phone]
ZyXEL Deutschland
GmbH. Adenauerstr.
20/A2 D-52146
Wuerselen, Germany.

VSG-1200 Vantage Service Gateway
Table of Contents vii
Table of Contents
COPYRIGHT ............................................................................................................................................................... III
INTERFERENCE STATEMENTS AND WARNINGS................................................................................................. IV
ZYXEL LIMITED WARRANTY .................................................................................................................................... V
CUSTOMER SUPPORT ............................................................................................................................................. VI
LIST OF FIGURES..................................................................................................................................................... XII
LIST OF TABLES .....................................................................................................................................................XVI
LIST OF DIAGRAMS ..............................................................................................................................................XVIII
LIST OF CHARTS...................................................................................................................................................XVIII
PREFACE .................................................................................................................................................................XIX
GETTING STARTED .................................................................................................................................................... I
Chapter 1 Getting to Know Your VSG............................................................................................................. 1-1
1.1 Introducing the VSG .................................................................................................................................. 1-1
1.2 Features .................................................................................................................................................... 1-1
1.3 Applications ............................................................................................................................................... 1-2
1.3.1 Internet Access for LAN Networks .................................................................................................... 1-2
1.3.2 Internet Access in Public Areas......................................................................................................... 1-3
1.3.3 Hotel Application with PMS ............................................................................................................... 1-3
Chapter 2 Hardware Installation and Connection.......................................................................................... 2-1
2.1 Installation Options.................................................................................................................................... 2-1
2.1.1 Desktop Installation ........................................................................................................................... 2-1
2.1.2 Rack Mount Installation ..................................................................................................................... 2-1
2.2 Hardware Connections.............................................................................................................................. 2-2
2.2.1 Front Panel ........................................................................................................................................ 2-2
2.2.2 Front Panel LEDs .............................................................................................................................. 2-3
2.2.3 Rear Panel......................................................................................................................................... 2-3
2.2.4 Turning on the VSG........................................................................................................................... 2-4
2.2.5 Methods of Restoring Factory-Defaults............................................................................................. 2-4
Chapter 3 The Web Configurator..................................................................................................................... 3-1
3.1 Introducing the Web Configurator ............................................................................................................. 3-1
3.2 Accessing the Web Configurator............................................................................................................... 3-1
3.3 The Navigation Panels .............................................................................................................................. 3-2
3.3.1 The Configuration Menu Panel.......................................................................................................... 3-2
3.3.2 Screen-Specific Link Panel ............................................................................................................... 3-2
3.4 Screen Overview ....................................................................................................................................... 3-3
3.5 General System Setting ............................................................................................................................ 3-3
3.6 System Login Accounts............................................................................................................................. 3-6
3.7 Changing System Login Passwords.......................................................................................................... 3-6
3.8 Resetting the VSG..................................................................................................................................... 3-8
3.9 Restarting the VSG ................................................................................................................................... 3-9
3.10 Logging Out of the Web Configurator ....................................................................................................... 3-9
Chapter 4 LAN, WAN and Server Setup.......................................................................................................... 4-1
4.1 Factory Ethernet Defaults.......................................................................................................................... 4-1
4.2 LANs and WANs........................................................................................................................................ 4-1

VSG-1200 Vantage Service Gateway
viii Table of Contents
4.3 IP Address Assignment ............................................................................................................................. 4-1
4.4 DHCP Configuration .................................................................................................................................. 4-1
4.4.1 IP Address and Subnet Mask ............................................................................................................ 4-1
4.4.2 Private IP Addresses ......................................................................................................................... 4-2
4.5 DNS Server Address ................................................................................................................................. 4-2
4.6 LAN Configuration ..................................................................................................................................... 4-2
4.7 WAN Configuration.................................................................................................................................... 4-3
4.7.1 Configuring WAN MAC Address........................................................................................................ 4-3
4.7.2 WAN IP Address Settings.................................................................................................................. 4-3
4.7.3 PPPoE ............................................................................................................................................... 4-4
4.7.4 PPTP ................................................................................................................................................. 4-6
4.8 Server Configuration.................................................................................................................................. 4-8
WEB CONFIGURATOR SUBSCRIBER MANAGEMENT ..........................................................................................II
Chapter 5 Authentication.................................................................................................................................. 5-1
5.1 Authentication Overview............................................................................................................................ 5-1
5.1.1 User Agreement................................................................................................................................. 5-1
5.1.2 Built-in Authentication........................................................................................................................ 5-1
5.1.3 RADIUS ............................................................................................................................................. 5-1
5.2 Authentication Settings.............................................................................................................................. 5-1
5.2.1 Scenario Options (for Built-in Authentication only)............................................................................ 5-4
Chapter 6 Billing Profiles and PMS Configuration.........................................................................................6-1
6.1 About Billing Profiles.................................................................................................................................. 6-1
6.1.1 Creating a Billing Profile .................................................................................................................... 6-1
6.1.2 Editing a Billing Profile....................................................................................................................... 6-2
6.2 PMS (Property Management System)....................................................................................................... 6-4
6.2.1 Port-Location Mapping Charge Modes.............................................................................................. 6-4
6.2.2 PMS Configuration............................................................................................................................. 6-4
6.3 Types of Subscriber Accounts................................................................................................................... 6-5
Chapter 7 Static Subscriber Accounts............................................................................................................ 7-1
7.1 About Static Subscriber Accounts ............................................................................................................. 7-1
7.2 Global Static Account Settings .................................................................................................................. 7-1
7.3 Creating a Static Account .......................................................................................................................... 7-2
7.3.1 Generating Static Accounts Automatically......................................................................................... 7-2
7.3.2 Creating Static Subscriber Accounts Manually ................................................................................. 7-3
7.3.3 Backing Up a Static Account List....................................................................................................... 7-4
7.3.4 Restoring a Static Account List.......................................................................................................... 7-6
7.4 Editing Subscriber Accounts...................................................................................................................... 7-6
7.4.1 Static Account Information Print Preview .......................................................................................... 7-7
7.5 Viewing the Static Account List ................................................................................................................. 7-8
Chapter 8 Dynamic Subscriber Accounts ...................................................................................................... 8-1
8.1 About Dynamic Subscriber Accounts ........................................................................................................ 8-1
8.2 Billing Profile and General Settings........................................................................................................... 8-1
8.3 Creating Dynamic Accounts ...................................................................................................................... 8-2
8.3.1 Creating and Printing Using a Statement Printer .............................................................................. 8-3
8.4 Viewing the Dynamic Account List ............................................................................................................ 8-4

VSG-1200 Vantage Service Gateway
Table of Contents ix
8.4.1 Backing Up the Dynamic Account List .............................................................................................. 8-5
Chapter 9 Port-Location Mapping ................................................................................................................... 9-1
9.1 About Port-Location Mapping.................................................................................................................... 9-1
9.2 Configuring Port-Location Mapping........................................................................................................... 9-1
WEB CONFIGURATOR ADVANCED SETTINGS..................................................................................................... III
Chapter 10 Subscriber Login Screen.............................................................................................................. 10-1
10.1 About the Subscriber Login Screen......................................................................................................... 10-1
10.2 Customizing Subscriber Login Screen .................................................................................................... 10-1
10.2.1 Standard Subscriber Login Screen ................................................................................................. 10-3
10.2.2 Redirect Subscriber Login Screen................................................................................................... 10-3
10.2.3 Advanced Subscriber Login Screen ................................................................................................ 10-4
10.2.4 Frame Subscriber Login Screen...................................................................................................... 10-5
10.2.5 Service Selection Messages ........................................................................................................... 10-6
Chapter 11 Subscriber Information Window .................................................................................................. 11-1
11.1 About the Information Window ................................................................................................................ 11-1
11.1.1 Customizing the Information Window.............................................................................................. 11-1
Chapter 12 Account Printout ........................................................................................................................... 12-1
12.1 About the Account Printout...................................................................................................................... 12-1
12.1.1 Customizing the Account Printout ................................................................................................... 12-1
Chapter 13 Bandwidth Management ............................................................................................................... 13-1
13.1 Bandwidth Management Overview.......................................................................................................... 13-1
13.1.1 Bandwidth Allocation ....................................................................................................................... 13-1
13.1.2 Activating Bandwidth Management ................................................................................................. 13-1
13.1.3 Configuring Equal Share Bandwidth Management ......................................................................... 13-2
13.1.4 Configuring Class of Service Bandwidth Management................................................................... 13-3
Chapter 14 Portal Page, Advertisement Link and Walled Garden ............................................................... 14-1
14.1 Introduction.............................................................................................................................................. 14-1
14.2 Portal Page.............................................................................................................................................. 14-1
14.3 Advertisement Links ................................................................................................................................ 14-1
14.4 Walled Garden......................................................................................................................................... 14-2
Chapter 15 Passthrough................................................................................................................................... 15-1
15.1 About the Passthrough............................................................................................................................ 15-1
15.2 Configuring Passthrough......................................................................................................................... 15-1
15.2.1 Subscriber Computer Passthrough ................................................................................................. 15-1
15.2.2 Destination URL and IP Address Passthrough ............................................................................... 15-2
Chapter 16 LAN Devices................................................................................................................................... 16-1
16.1 LAN Devices and NAT Overview ............................................................................................................ 16-1
16.1.1 Port Mapping ................................................................................................................................... 16-1
16.2 Configuring LAN Device Port Mapping ................................................................................................... 16-1
16.2.1 LAN Device Management Example ................................................................................................ 16-3
16.2.2 Specifying an Inside Server Example.............................................................................................. 16-3
Chapter 17 Syslog............................................................................................................................................. 17-1
17.1 Syslog Configuration ............................................................................................................................... 17-1
17.2 Configure Log Settings............................................................................................................................ 17-1
Chapter 18 SNMP .............................................................................................................................................. 18-1

VSG-1200 Vantage Service Gateway
x Table of Contents
18.1 SNMP Overview ......................................................................................................................................18-1
18.1.1 Network Management System (NMS).............................................................................................18-2
18.2 Configuring SNMP...................................................................................................................................18-2
WEB CONFIGURATOR SYSTEM STATUS AND SSL .............................................................................................IV
Chapter 19 System Status ................................................................................................................................19-1
19.1 About System Status ...............................................................................................................................19-1
19.2 View System Information.........................................................................................................................19-1
19.3 Current User List......................................................................................................................................19-2
19.4 DHCP Client ............................................................................................................................................19-3
19.5 Session List .............................................................................................................................................19-4
19.6 LAN Device Status...................................................................................................................................19-4
19.6.1 Accessing the LAN Device ..............................................................................................................19-5
19.7 Billing Logs ..............................................................................................................................................19-5
19.7.1 Billing Logs Backup .........................................................................................................................19-6
19.8 PMS Transaction .....................................................................................................................................19-7
Chapter 20 Secure Socket Layer .....................................................................................................................20-1
20.1 About SSL................................................................................................................................................20-1
20.1.1 Certificate.........................................................................................................................................20-1
20.1.2 Certificate Authorities.......................................................................................................................20-1
20.2 Downloading SSL Certificate to the VSG ................................................................................................20-1
20.3 Activating SSL Security ...........................................................................................................................20-2
20.4 Installing SSL Certificate on a Computer ................................................................................................20-3
SMT CONFIGURATION...............................................................................................................................................V
Chapter 21 The SMT..........................................................................................................................................21-1
21.1 Introduction to the SMT ...........................................................................................................................21-1
21.1.1 Establishing a Console Port Connection .........................................................................................21-1
21.2 SMT Login Screen...................................................................................................................................21-1
21.3 The SMT Main Menu Summary...............................................................................................................21-2
21.4 Navigating the SMT Interface ..................................................................................................................21-2
21.4.1 SMT Screen Breakdown..................................................................................................................21-3
21.4.2 The Navigation Keys........................................................................................................................21-3
21.5 General System Setup ............................................................................................................................21-3
21.6 Changing the System Password ............................................................................................................. 21-4
21.7 Restarting the VSG..................................................................................................................................21-5
21.8 Reset the VSG to Factory Defaults .........................................................................................................21-5
Chapter 22 LAN and WAN Setup Using the SMT ...........................................................................................22-1
22.1 LAN and WAN Overview .........................................................................................................................22-1
22.2 WAN Configuration..................................................................................................................................22-1
22.2.1 Using a Static/Dynamic WAN IP Address .......................................................................................22-1
22.2.2 PPPoE Support................................................................................................................................22-2
22.2.3 PPTP Support.................................................................................................................................. 22-3
22.3 LAN Configuration ...................................................................................................................................22-4
22.4 View Current Configuration .....................................................................................................................22-5
SYSTEM MAINTENANCE AND ADDITIONAL INFORMATION ...............................................................................VI
Chapter 23 Configuration and Firmware Maintenance.................................................................................. 23-1