ZyXEL Communications VSG-1200 User manual

VSG-1200
Vantage Service Gateway
User’s Guide
Version 1.1.03
September 2003

VSG-1200 Vantage Service Gateway
Copyright iii
Copyright
Copyright © 2003 by ZyXEL Communications Corporation.
The contents of this publication may not be reproduced in any part or as a whole, transcribed, stored in a retrieval
system, translated into any language, or transmitted in any form or by any means, electronic, mechanical,
magnetic, optical, chemical, photocopying, manual, or otherwise, without the prior written permission of ZyXEL
Communications Corporation.
Published by ZyXEL Communications Corporation. All rights reserved.
Disclaimer
ZyXEL does not assume any liability arising out of the application or use of any products, or software described
herein. Neither does it convey any license under its patent rights nor the patents rights of others. ZyXEL further
reserves the right to make changes in any products described herein without notice. This publication is subject to
change without notice.
Trademarks
Trademarks mentioned in this publication are used for identification purposes only and may be properties of their
respective owners.

VSG-1200 Vantage Service Gateway
iv FCC Statements
Interference Statements and Warnings
FCC Interference Statement
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that may cause undesired operations.
FCC Warning
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference in which
case the user will be required to correct the interference at his own expense.
CE Mark Warning:
This is a class A product. In a domestic environment this product may cause radio interference in which case the
user may be required to take adequate measures.
Taiwanese BSMI (Bureau of Standards, Metrology and Inspection) A Warning:

VSG-1200 Vantage Service Gateway
ZyXEL Limited Warranty v
ZyXEL Limited Warranty
ZyXEL warrants to the original end user (purchaser) that this product is free from any defects in materials or
workmanship for a period of up to two years from the date of purchase. During the warranty period, and upon
proof of purchase, should the product have indications of failure due to faulty workmanship and/or materials,
ZyXEL will, at its discretion, repair or replace the defective products or components without charge for either
parts or labor, and to whatever extent it shall deem necessary to restore the product or components to proper
operating condition. Any replacement will consist of a new or re-manufactured functionally equivalent product of
equal value, and will be solely at the discretion of ZyXEL. This warranty shall not apply if the product is
modified, misused, tampered with, damaged by an act of God, or subjected to abnormal working conditions.
Note
Repair or replacement, as provided under this warranty, is the exclusive remedy of the purchaser. This warranty is
in lieu of all other warranties, express or implied, including any implied warranty of merchantability or fitness for
a particular use or purpose. ZyXEL shall in no event be held liable for indirect or consequential damages of any
kind of character to the purchaser.
To obtain the services of this warranty, contact ZyXEL's Service Center for your Return Material Authorization
number (RMA). Products must be returned postage prepaid. It is recommended that the unit be insured when
shipped.
Any returned products without proof of purchase or those with an out-dated warranty will be repaired or replaced
(at the discretion of ZyXEL) and the customer will be billed for parts and labor. All repaired or replaced products
will be shipped by ZyXEL to the corresponding return address, postage paid. This warranty gives you specific
legal rights, and you may also have other rights that vary from country to country.

VSG-1200 Vantage Service Gateway
vi Customer Support
Customer Support
If you have questions about your ZyXEL product or desire assistance, contact ZyXEL Communications
Corporation offices worldwide, in one of the following ways.
When you contact your customer support representative, have the following information ready:
♦ Warranty information.
♦ Date you received your product.
♦ Brief description of the problem and the steps you took to solve it.
METHOD E-MAIL: SUPPORT TELEPHONE WEB SITE
LOCATION SALES FAX FTP SITE
REGULAR MAIL
[email protected] [phone] www.zyxel.com
www.europe.zyxel.com
Worldwide
[email protected] [phone] ftp.europe.zyxel.com
ZyXEL Communications
Corp., 6 Innovation Road
II, Science-Based
Industrial Park, HsinChu,
Taiwan 300, R.O.C.
[email protected] [phone] www.us.zyxel.com
NORTH
AMERICA
[email protected] ftp.zyxel.com
[email protected] [phone] www.zyxel.dk
Scandinavia
[email protected] [phone] ftp.zyxel.dk
ZyXEL Communications
A/S, Columbusvej 5,
2860 Soeborg, Denmark.
[email protected] [phone] www.zyxel.de
Germany
[email protected] [phone]
ZyXEL Deutschland
GmbH. Adenauerstr.
20/A2 D-52146
Wuerselen, Germany.

VSG-1200 Vantage Service Gateway
Table of Contents vii
Table of Contents
COPYRIGHT ............................................................................................................................................................... III
INTERFERENCE STATEMENTS AND WARNINGS................................................................................................. IV
ZYXEL LIMITED WARRANTY .................................................................................................................................... V
CUSTOMER SUPPORT ............................................................................................................................................. VI
LIST OF FIGURES..................................................................................................................................................... XII
LIST OF TABLES .....................................................................................................................................................XVI
LIST OF DIAGRAMS ..............................................................................................................................................XVIII
LIST OF CHARTS...................................................................................................................................................XVIII
PREFACE .................................................................................................................................................................XIX
GETTING STARTED .................................................................................................................................................... I
Chapter 1 Getting to Know Your VSG............................................................................................................. 1-1
1.1 Introducing the VSG .................................................................................................................................. 1-1
1.2 Features .................................................................................................................................................... 1-1
1.3 Applications ............................................................................................................................................... 1-2
1.3.1 Internet Access for LAN Networks .................................................................................................... 1-2
1.3.2 Internet Access in Public Areas......................................................................................................... 1-3
1.3.3 Hotel Application with PMS ............................................................................................................... 1-3
Chapter 2 Hardware Installation and Connection.......................................................................................... 2-1
2.1 Installation Options.................................................................................................................................... 2-1
2.1.1 Desktop Installation ........................................................................................................................... 2-1
2.1.2 Rack Mount Installation ..................................................................................................................... 2-1
2.2 Hardware Connections.............................................................................................................................. 2-2
2.2.1 Front Panel ........................................................................................................................................ 2-2
2.2.2 Front Panel LEDs .............................................................................................................................. 2-3
2.2.3 Rear Panel......................................................................................................................................... 2-3
2.2.4 Turning on the VSG........................................................................................................................... 2-4
2.2.5 Methods of Restoring Factory-Defaults............................................................................................. 2-4
Chapter 3 The Web Configurator..................................................................................................................... 3-1
3.1 Introducing the Web Configurator ............................................................................................................. 3-1
3.2 Accessing the Web Configurator............................................................................................................... 3-1
3.3 The Navigation Panels .............................................................................................................................. 3-2
3.3.1 The Configuration Menu Panel.......................................................................................................... 3-2
3.3.2 Screen-Specific Link Panel ............................................................................................................... 3-2
3.4 Screen Overview ....................................................................................................................................... 3-3
3.5 General System Setting ............................................................................................................................ 3-3
3.6 System Login Accounts............................................................................................................................. 3-6
3.7 Changing System Login Passwords.......................................................................................................... 3-6
3.8 Resetting the VSG..................................................................................................................................... 3-8
3.9 Restarting the VSG ................................................................................................................................... 3-9
3.10 Logging Out of the Web Configurator ....................................................................................................... 3-9
Chapter 4 LAN, WAN and Server Setup.......................................................................................................... 4-1
4.1 Factory Ethernet Defaults.......................................................................................................................... 4-1
4.2 LANs and WANs........................................................................................................................................ 4-1

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viii Table of Contents
4.3 IP Address Assignment ............................................................................................................................. 4-1
4.4 DHCP Configuration .................................................................................................................................. 4-1
4.4.1 IP Address and Subnet Mask ............................................................................................................ 4-1
4.4.2 Private IP Addresses ......................................................................................................................... 4-2
4.5 DNS Server Address ................................................................................................................................. 4-2
4.6 LAN Configuration ..................................................................................................................................... 4-2
4.7 WAN Configuration.................................................................................................................................... 4-3
4.7.1 Configuring WAN MAC Address........................................................................................................ 4-3
4.7.2 WAN IP Address Settings.................................................................................................................. 4-3
4.7.3 PPPoE ............................................................................................................................................... 4-4
4.7.4 PPTP ................................................................................................................................................. 4-6
4.8 Server Configuration.................................................................................................................................. 4-8
WEB CONFIGURATOR SUBSCRIBER MANAGEMENT ..........................................................................................II
Chapter 5 Authentication.................................................................................................................................. 5-1
5.1 Authentication Overview............................................................................................................................ 5-1
5.1.1 User Agreement................................................................................................................................. 5-1
5.1.2 Built-in Authentication........................................................................................................................ 5-1
5.1.3 RADIUS ............................................................................................................................................. 5-1
5.2 Authentication Settings.............................................................................................................................. 5-1
5.2.1 Scenario Options (for Built-in Authentication only)............................................................................ 5-4
Chapter 6 Billing Profiles and PMS Configuration.........................................................................................6-1
6.1 About Billing Profiles.................................................................................................................................. 6-1
6.1.1 Creating a Billing Profile .................................................................................................................... 6-1
6.1.2 Editing a Billing Profile....................................................................................................................... 6-2
6.2 PMS (Property Management System)....................................................................................................... 6-4
6.2.1 Port-Location Mapping Charge Modes.............................................................................................. 6-4
6.2.2 PMS Configuration............................................................................................................................. 6-4
6.3 Types of Subscriber Accounts................................................................................................................... 6-5
Chapter 7 Static Subscriber Accounts............................................................................................................ 7-1
7.1 About Static Subscriber Accounts ............................................................................................................. 7-1
7.2 Global Static Account Settings .................................................................................................................. 7-1
7.3 Creating a Static Account .......................................................................................................................... 7-2
7.3.1 Generating Static Accounts Automatically......................................................................................... 7-2
7.3.2 Creating Static Subscriber Accounts Manually ................................................................................. 7-3
7.3.3 Backing Up a Static Account List....................................................................................................... 7-4
7.3.4 Restoring a Static Account List.......................................................................................................... 7-6
7.4 Editing Subscriber Accounts...................................................................................................................... 7-6
7.4.1 Static Account Information Print Preview .......................................................................................... 7-7
7.5 Viewing the Static Account List ................................................................................................................. 7-8
Chapter 8 Dynamic Subscriber Accounts ...................................................................................................... 8-1
8.1 About Dynamic Subscriber Accounts ........................................................................................................ 8-1
8.2 Billing Profile and General Settings........................................................................................................... 8-1
8.3 Creating Dynamic Accounts ...................................................................................................................... 8-2
8.3.1 Creating and Printing Using a Statement Printer .............................................................................. 8-3
8.4 Viewing the Dynamic Account List ............................................................................................................ 8-4

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Table of Contents ix
8.4.1 Backing Up the Dynamic Account List .............................................................................................. 8-5
Chapter 9 Port-Location Mapping ................................................................................................................... 9-1
9.1 About Port-Location Mapping.................................................................................................................... 9-1
9.2 Configuring Port-Location Mapping........................................................................................................... 9-1
WEB CONFIGURATOR ADVANCED SETTINGS..................................................................................................... III
Chapter 10 Subscriber Login Screen.............................................................................................................. 10-1
10.1 About the Subscriber Login Screen......................................................................................................... 10-1
10.2 Customizing Subscriber Login Screen .................................................................................................... 10-1
10.2.1 Standard Subscriber Login Screen ................................................................................................. 10-3
10.2.2 Redirect Subscriber Login Screen................................................................................................... 10-3
10.2.3 Advanced Subscriber Login Screen ................................................................................................ 10-4
10.2.4 Frame Subscriber Login Screen...................................................................................................... 10-5
10.2.5 Service Selection Messages ........................................................................................................... 10-6
Chapter 11 Subscriber Information Window .................................................................................................. 11-1
11.1 About the Information Window ................................................................................................................ 11-1
11.1.1 Customizing the Information Window.............................................................................................. 11-1
Chapter 12 Account Printout ........................................................................................................................... 12-1
12.1 About the Account Printout...................................................................................................................... 12-1
12.1.1 Customizing the Account Printout ................................................................................................... 12-1
Chapter 13 Bandwidth Management ............................................................................................................... 13-1
13.1 Bandwidth Management Overview.......................................................................................................... 13-1
13.1.1 Bandwidth Allocation ....................................................................................................................... 13-1
13.1.2 Activating Bandwidth Management ................................................................................................. 13-1
13.1.3 Configuring Equal Share Bandwidth Management ......................................................................... 13-2
13.1.4 Configuring Class of Service Bandwidth Management................................................................... 13-3
Chapter 14 Portal Page, Advertisement Link and Walled Garden ............................................................... 14-1
14.1 Introduction.............................................................................................................................................. 14-1
14.2 Portal Page.............................................................................................................................................. 14-1
14.3 Advertisement Links ................................................................................................................................ 14-1
14.4 Walled Garden......................................................................................................................................... 14-2
Chapter 15 Passthrough................................................................................................................................... 15-1
15.1 About the Passthrough............................................................................................................................ 15-1
15.2 Configuring Passthrough......................................................................................................................... 15-1
15.2.1 Subscriber Computer Passthrough ................................................................................................. 15-1
15.2.2 Destination URL and IP Address Passthrough ............................................................................... 15-2
Chapter 16 LAN Devices................................................................................................................................... 16-1
16.1 LAN Devices and NAT Overview ............................................................................................................ 16-1
16.1.1 Port Mapping ................................................................................................................................... 16-1
16.2 Configuring LAN Device Port Mapping ................................................................................................... 16-1
16.2.1 LAN Device Management Example ................................................................................................ 16-3
16.2.2 Specifying an Inside Server Example.............................................................................................. 16-3
Chapter 17 Syslog............................................................................................................................................. 17-1
17.1 Syslog Configuration ............................................................................................................................... 17-1
17.2 Configure Log Settings............................................................................................................................ 17-1
Chapter 18 SNMP .............................................................................................................................................. 18-1

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x Table of Contents
18.1 SNMP Overview ......................................................................................................................................18-1
18.1.1 Network Management System (NMS).............................................................................................18-2
18.2 Configuring SNMP...................................................................................................................................18-2
WEB CONFIGURATOR SYSTEM STATUS AND SSL .............................................................................................IV
Chapter 19 System Status ................................................................................................................................19-1
19.1 About System Status ...............................................................................................................................19-1
19.2 View System Information.........................................................................................................................19-1
19.3 Current User List......................................................................................................................................19-2
19.4 DHCP Client ............................................................................................................................................19-3
19.5 Session List .............................................................................................................................................19-4
19.6 LAN Device Status...................................................................................................................................19-4
19.6.1 Accessing the LAN Device ..............................................................................................................19-5
19.7 Billing Logs ..............................................................................................................................................19-5
19.7.1 Billing Logs Backup .........................................................................................................................19-6
19.8 PMS Transaction .....................................................................................................................................19-7
Chapter 20 Secure Socket Layer .....................................................................................................................20-1
20.1 About SSL................................................................................................................................................20-1
20.1.1 Certificate.........................................................................................................................................20-1
20.1.2 Certificate Authorities.......................................................................................................................20-1
20.2 Downloading SSL Certificate to the VSG ................................................................................................20-1
20.3 Activating SSL Security ...........................................................................................................................20-2
20.4 Installing SSL Certificate on a Computer ................................................................................................20-3
SMT CONFIGURATION...............................................................................................................................................V
Chapter 21 The SMT..........................................................................................................................................21-1
21.1 Introduction to the SMT ...........................................................................................................................21-1
21.1.1 Establishing a Console Port Connection .........................................................................................21-1
21.2 SMT Login Screen...................................................................................................................................21-1
21.3 The SMT Main Menu Summary...............................................................................................................21-2
21.4 Navigating the SMT Interface ..................................................................................................................21-2
21.4.1 SMT Screen Breakdown..................................................................................................................21-3
21.4.2 The Navigation Keys........................................................................................................................21-3
21.5 General System Setup ............................................................................................................................21-3
21.6 Changing the System Password ............................................................................................................. 21-4
21.7 Restarting the VSG..................................................................................................................................21-5
21.8 Reset the VSG to Factory Defaults .........................................................................................................21-5
Chapter 22 LAN and WAN Setup Using the SMT ...........................................................................................22-1
22.1 LAN and WAN Overview .........................................................................................................................22-1
22.2 WAN Configuration..................................................................................................................................22-1
22.2.1 Using a Static/Dynamic WAN IP Address .......................................................................................22-1
22.2.2 PPPoE Support................................................................................................................................22-2
22.2.3 PPTP Support.................................................................................................................................. 22-3
22.3 LAN Configuration ...................................................................................................................................22-4
22.4 View Current Configuration .....................................................................................................................22-5
SYSTEM MAINTENANCE AND ADDITIONAL INFORMATION ...............................................................................VI
Chapter 23 Configuration and Firmware Maintenance.................................................................................. 23-1

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Table of Contents xi
23.1 Filename Convention .............................................................................................................................. 23-1
23.2 Firmware Upgrade................................................................................................................................... 23-1
23.2.1 Firmware Upgrade Using the Web Configurator ............................................................................. 23-1
23.2.2 Firmware Upgrade Using SMT........................................................................................................ 23-4
23.3 Configuration File Maintenance............................................................................................................... 23-5
23.3.1 Backup Configuration Using HTTP ................................................................................................. 23-5
23.3.2 Backup Configuration Using TFTP.................................................................................................. 23-7
23.3.3 Restore Configuration Using HTTP................................................................................................. 23-8
23.3.4 Restore Configuration Using TFTP ................................................................................................. 23-8
Chapter 24 Troubleshooting ............................................................................................................................ 24-1
24.1 Using the LEDs to Diagnose Problems................................................................................................... 24-1
24.1.1 The Power LED ............................................................................................................................... 24-1
24.1.2 The LAN Port LEDs......................................................................................................................... 24-1
24.1.3 The WAN Port LEDs........................................................................................................................ 24-1
24.2 The Console Port..................................................................................................................................... 24-2
24.3 Web Configurator .................................................................................................................................... 24-2
24.4 Internet Access........................................................................................................................................ 24-2
24.5 The Statement Printer ............................................................................................................................. 24-3
APPENDIX A IP ADDRESS ASSIGNMENT CONFLICTS .........................................................................................A
APPENDIX B SUBSCRIBER LOGIN ..........................................................................................................................C
APPENDIX C CABLE TYPES AND CABLE PIN ASSIGNMENTS ............................................................................D
APPENDIX D SETTING YOUR COMPUTER IP ADDRESS ......................................................................................G
APPENDIX E IP SUBNETTING...................................................................................................................................O
APPENDIX F PPPOE ..................................................................................................................................................U
APPENDIX G PPTP..................................................................................................................................................... V
APPENDIX H PRODUCT SPECIFICATIONS ............................................................................................................. X
INDEX........................................................................................................................................................................... Z

VSG-1200 Vantage Service Gateway
xii List of Figures
List of Figures
Figure 1-1 Application: Internet Access for LAN Networks........................................................................................ 1-3
Figure 1-2 Application: Internet Access in Public Areas ............................................................................................ 1-3
Figure 1-3 Application: Hotel ..................................................................................................................................... 1-3
Figure 2-1 Rack Mount: Attaching Brackets .............................................................................................................. 2-1
Figure 2-2 Rack Mount: Securing to the Rack .......................................................................................................... 2-2
Figure 2-3 Front Panel............................................................................................................................................... 2-2
Figure 2-4 Rear Panel ............................................................................................................................................... 2-4
Figure 3-1 Entering VSG IP Address in Internet Explorer ......................................................................................... 3-1
Figure 3-2 Web Configurator: Login .......................................................................................................................... 3-1
Figure 3-3 Web Configurator: Main Menu ................................................................................................................. 3-2
Figure 3-4 Navigation Panels: Configuration Menu .................................................................................................. 3-2
Figure 3-5 Navigation Panels: Screen-specific Link Panel ....................................................................................... 3-3
Figure 3-6 System Setting: System........................................................................................................................... 3-4
Figure 3-7 System Tools: System Account ................................................................................................................ 3-7
Figure 3-8 System Tools: Reset ................................................................................................................................ 3-8
Figure 3-9 System Tools: Restart .............................................................................................................................. 3-9
Figure 3-10 System Tools: Logging Out .................................................................................................................... 3-9
Figure 4-1 System Settings: WAN/LAN: LAN Configuration ..................................................................................... 4-2
Figure 4-2 System Settings: WAN/LAN: WAN MAC Address ................................................................................... 4-3
Figure 4-3 System Settings: WAN/LAN: WAN IP ...................................................................................................... 4-4
Figure 4-4 System Settings: WAN/LAN: PPPoE ....................................................................................................... 4-5
Figure 4-5 System Settings: WAN/LAN: PPTP ......................................................................................................... 4-7
Figure 4-6 System Settings: Server .......................................................................................................................... 4-8
Figure 5-1 System Settings: Authentication .............................................................................................................. 5-2
Figure 5-2 System: Authentication: Scenario Guide.................................................................................................. 5-4
Figure 5-3 Subscriber Login: Scenario A................................................................................................................... 5-5
Figure 5-4 Subscriber Login: Scenario B .................................................................................................................. 5-5
Figure 5-5 Subscriber Login: Scenario C .................................................................................................................. 5-5
Figure 6-1 System Setting: Billing: Billing Profile ...................................................................................................... 6-1
Figure 6-2 System Settings: Billing: Billing Profile Setting ........................................................................................ 6-3
Figure 6-3 System Setting: Billing: PMS Configuration............................................................................................. 6-5
Figure 7-1 Static Account: Links ................................................................................................................................ 7-1
Figure 7-2 Static Account Settings: Global Settings .................................................................................................. 7-1
Figure 7-3 System Settings: Create Static Subscriber Account ................................................................................ 7-2
Figure 7-4 Create Static Subscriber Account: Generate Automatically ..................................................................... 7-3
Figure 7-5 Create Static Subscriber Account: Manual .............................................................................................. 7-4
Figure 7-6 Static Subscriber Account: Backup and Restore ..................................................................................... 7-5
Figure 7-7 Static Subscriber Account: Backup and Restore: File Download ............................................................ 7-5
Figure 7-8 Static Subscriber Account: Backup and Restore: Save As ...................................................................... 7-5
Figure 7-9 Static Subscriber Account: Backup and Restore ..................................................................................... 7-6
Figure 7-10 Static Account Operator ......................................................................................................................... 7-6
Figure 7-11 Static Account Information Printout Example ......................................................................................... 7-7
Figure 7-12 Static Account List.................................................................................................................................. 7-8

VSG-1200 Vantage Service Gateway
List of Figures xiii
Figure 8-1 Dynamic Account: Links........................................................................................................................... 8-1
Figure 8-2 Accounting: Dynamic Account Setting ..................................................................................................... 8-2
Figure 8-3 Dynamic Account Operator Panel............................................................................................................ 8-3
Figure 8-4 Dynamic Account Information Printout Example ..................................................................................... 8-3
Figure 8-5 Dynamic Account List .............................................................................................................................. 8-4
Figure 8-6 Dynamic Account List Backup: File Download ........................................................................................ 8-5
Figure 8-7 Dynamic Account List Backup: Save As .................................................................................................. 8-5
Figure 9-1 System Setting: Port-Location Mapping .................................................................................................. 9-1
Figure 10-1 Customization: Login Screen............................................................................................................... 10-2
Figure 10-2 Customization: Login Screen: Standard .............................................................................................. 10-3
Figure 10-3 Subscriber Login Screen Example: Standard...................................................................................... 10-3
Figure 10-4 Customization: Login Screen: Redirect ............................................................................................... 10-4
Figure 10-5 Customization: Login Screen: Advanced............................................................................................. 10-4
Figure 10-6 Subscriber Login Screen Example: Advanced .................................................................................... 10-5
Figure 10-7 Customization: Login Screen: Frame .................................................................................................. 10-5
Figure 10-8 Subscriber Login Screen Example: Frame.......................................................................................... 10-6
Figure 10-9 Customization: Service Selection Message ........................................................................................ 10-6
Figure 10-10 Subscriber Login Screen Example: Service Selection Messages..................................................... 10-7
Figure 11-1 Customization: Information Window .................................................................................................... 11-2
Figure 11-2 Subscriber Pop-up Information Window Example ............................................................................... 11-3
Figure 12-1 Customization: Account Printout.......................................................................................................... 12-2
Figure 12-2 Static Account Printout Example.......................................................................................................... 12-4
Figure 12-3 Static Account with PMS Billing Printout Example............................................................................... 12-4
Figure 12-4 Static Account Printout: Account Generator Printer Example.............................................................. 12-5
Figure 12-5 Static Account with PMS Billing Printout: Account Generator Printer Example................................... 12-5
Figure 12-6 Dynamic Account Printout Example..................................................................................................... 12-6
Figure 12-7 Dynamic Account Printout: Account Generator Printer Example......................................................... 12-6
Figure 13-1 Bandwidth Allocation: Equal Share Example....................................................................................... 13-1
Figure 13-2 Bandwidth Allocation: Class-based Example ...................................................................................... 13-1
Figure 13-3 Bandwidth Management: Activate ....................................................................................................... 13-2
Figure 13-4 Bandwidth Management: Equal Share ................................................................................................ 13-2
Figure 13-5 Bandwidth Management: Class of Service.......................................................................................... 13-3
Figure 14-1 Portal Page .......................................................................................................................................... 14-1
Figure 14-2 Advertisement ...................................................................................................................................... 14-2
Figure 14-3 Walled Garden ..................................................................................................................................... 14-3
Figure 14-4 Subscriber Login Screen with Walled Garden Links Example ............................................................ 14-4
Figure 15-1 Passthrough: Subscriber IP and MAC Address................................................................................... 15-1
Figure 15-2 Passthrough: Destination URL and IP ................................................................................................. 15-2
Figure 16-1 LAN Devices ........................................................................................................................................ 16-2
Figure 16-2 LAN Device Remote Management Example 1 .................................................................................... 16-3
Figure 16-3 LAN Devices: Example 1 ..................................................................................................................... 16-3
Figure 16-4 LAN Device Remote Management Example 2 .................................................................................... 16-4
Figure 16-5 LAN Devices: Example 2 ..................................................................................................................... 16-4
Figure 17-1 Logs: Syslog ........................................................................................................................................ 17-1
Figure 17-2 Logs: Log Settings ............................................................................................................................... 17-2

VSG-1200 Vantage Service Gateway
xiv List of Figures
Figure 18-1 SNMP Management Model..................................................................................................................18-1
Figure 18-2 SNMP...................................................................................................................................................18-2
Figure 19-1 System Status ......................................................................................................................................19-1
Figure 19-2 Current User List .................................................................................................................................. 19-3
Figure 19-3 DHCP Clients .......................................................................................................................................19-3
Figure 19-4 Session List..........................................................................................................................................19-4
Figure 19-5 System Status: LAN Device Status ......................................................................................................19-4
Figure 19-6 System Status: Billing Log ...................................................................................................................19-5
Figure 19-7 Billing Log Backup: File Download.......................................................................................................19-6
Figure 19-8 Billing Log Backup: Save As ................................................................................................................19-7
Figure 19-9 Billing Log Backup: Example File Content...........................................................................................19-7
Figure 19-10 System Status: PMS Transaction Log................................................................................................19-7
Figure 20-1 SSL Certificate: Download ................................................................................................................... 20-1
Figure 20-2 System Settings: Server Configuration: Enable SSL Security............................................................. 20-2
Figure 20-3 System Settings: Authentication: Activate SSL Login ..........................................................................20-3
Figure 20-4 Installing the SSL Security Certificate: First Security Alert...................................................................20-4
Figure 20-5 Installing the SSL Security Certificate: Second Security Alert .............................................................20-4
Figure 20-6 Installing the SSL Security Certificate: View Certificate....................................................................... 20-4
Figure 20-7 Installing the SSL Security Certificate: Certificate Import Wizard ........................................................20-5
Figure 20-8 Certificate Import Wizard: Location......................................................................................................20-5
Figure 20-9 Certificate Import Wizard: Finish..........................................................................................................20-5
Figure 20-10 Root Certificate Store......................................................................................................................... 20-6
Figure 20-11 Certificate Import Wizard.................................................................................................................... 20-6
Figure 20-12 Certificate: Detailed Information.........................................................................................................20-6
Figure 20-13 Security Alert: Trusted........................................................................................................................ 20-7
Figure 21-1 HyperTerminal Communication Parameter Settings Example.............................................................21-1
Figure 21-2 SMT: Login Screen...............................................................................................................................21-2
Figure 21-3 SMT: Main Menu ..................................................................................................................................21-2
Figure 21-4 SMT: Menu Breakdown........................................................................................................................21-3
Figure 21-5 SMT: System Configuration ................................................................................................................. 21-3
Figure 21-6 SMT: Change Administrator Password ................................................................................................21-4
Figure 21-7 SMT: Restart ........................................................................................................................................21-5
Figure 21-8 SMT: Reset to Factory Defaults ...........................................................................................................21-5
Figure 22-1 SMT: WAN Configuration: Static or Dynamic IP Address..................................................................... 22-1
Figure 22-2 SMT: WAN Configuration: PPPoE .......................................................................................................22-2
Figure 22-3 SMT: WAN Configuration: PPTP..........................................................................................................22-3
Figure 22-4 SMT: LAN Configuration ......................................................................................................................22-4
Figure 22-5 SMT: System Status.............................................................................................................................22-5
Figure 23-1 Firmware Upgrade: Links.....................................................................................................................23-1
Figure 23-2 Firmware Upgrade: Manual .................................................................................................................23-2
Figure 23-3 Web Configurator: Firmware Upgrade Successful ..............................................................................23-2
Figure 23-4 Firmware Upgrade: Manual Using a TFTP Server...............................................................................23-2
Figure 23-5 Synchronization File Example..............................................................................................................23-3
Figure 23-6 Scheduled Firmware Upgrade Example ..............................................................................................23-3
Figure 23-7 Firmware Upgrade: Scheduled ............................................................................................................23-3

VSG-1200 Vantage Service Gateway
List of Figures xv
Figure 23-8 SMT: Utilities Main Menu ..................................................................................................................... 23-4
Figure 23-9 SMT: Firmware Upgrade...................................................................................................................... 23-4
Figure 23-10 SMT: Firmware Upgrade Process...................................................................................................... 23-5
Figure 23-11 SMT: Successful Firmware File Transfer ........................................................................................... 23-5
Figure 23-12 System Tools: Configuration: Backup ................................................................................................ 23-6
Figure 23-13 Configuration Backup: File Download ............................................................................................... 23-6
Figure 23-14 Configuration Backup: Save As ......................................................................................................... 23-7
Figure 23-15 System Tools: Configuration: Backup using TFTP ............................................................................ 23-7
Figure 23-16 Configuration Backup: TFTP: Successful.......................................................................................... 23-8
Figure 23-17 System Tools: Configuration: Restore ............................................................................................... 23-8
Figure 23-18 System Tools: Configuration: Restore: TFTP .................................................................................... 23-9
Figure 24-1 Subscriber Login: Information Window Example......................................................................................C

VSG-1200 Vantage Service Gateway
xvi List of Tables
List of Tables
Table 2-1 Front Panel LEDs ...................................................................................................................................... 2-3
Table 3-1 Web Configurator Screen Overview .......................................................................................................... 3-3
Table 3-2 System Setting; System ............................................................................................................................ 3-5
Table 3-3 System Tools: System Account ................................................................................................................. 3-7
Table 4-1 System Settings: WAN/LAN: LAN Configuration....................................................................................... 4-3
Table 4-2 System Settings: WAN/LAN: WAN MAC Address..................................................................................... 4-3
Table 4-3 System Settings: WAN/LAN: WAN IP........................................................................................................ 4-4
Table 4-4 System Settings: WAN/LAN: PPPoE......................................................................................................... 4-5
Table 4-5 System Settings: WAN/LAN: PPTP........................................................................................................... 4-7
Table 4-6 System Settings: Server ............................................................................................................................ 4-9
Table 5-1 System Settings: Authentication ................................................................................................................ 5-3
Table 6-1 System Setting: Billing: Billing Profile ........................................................................................................ 6-1
Table 6-2 System Setting: Billing: Billing Profile Setting............................................................................................ 6-3
Table 6-3 System Setting: Billing: PMS Configuration .............................................................................................. 6-5
Table 7-1 Static Account Settings: Global Settings.................................................................................................... 7-1
Table 7-2 Create Static Subscriber Account: Generate Automatically....................................................................... 7-3
Table 7-3 Create Static Subscriber Account: Manual ................................................................................................ 7-4
Table 7-4 Static Account Operator ............................................................................................................................. 7-6
Table 7-5 Static Account List...................................................................................................................................... 7-8
Table 8-1 Accounting: Dynamic Account Setting ....................................................................................................... 8-2
Table 8-2 Dynamic Account List ................................................................................................................................ 8-4
Table 9-1 System Setting: Port-Location Mapping .................................................................................................... 9-1
Table 10-1 Customization: Login Screen: Standard ................................................................................................10-3
Table 10-2 Customization: Login Screen: Redirect .................................................................................................10-4
Table 10-3 Customization: Login Screen: Advanced............................................................................................... 10-4
Table 10-4 Customization: Login Screen: Frame ....................................................................................................10-5
Table 10-5 Customization: Service Selection Message ..........................................................................................10-7
Table 11-1 Customization: Information Window ...................................................................................................... 11-2
Table 12-1 Customization: Account Printout............................................................................................................12-2
Table 13-1 Bandwidth Management: Equal Share.................................................................................................. 13-2
Table 14-1 Portal Page ............................................................................................................................................ 14-1
Table 14-2 Advertisement ........................................................................................................................................14-2
Table 14-3 Walled Garden....................................................................................................................................... 14-3
Table 15-1 Passthrough: Subscriber IP and MAC Address.....................................................................................15-2
Table 15-2 Passthrough: Destination URL and IP...................................................................................................15-2
Table 16-1 LAN Devices ..........................................................................................................................................16-2
Table 17-1 Logs: Syslog ..........................................................................................................................................17-1
Table 17-2 Logs: Log Settings .................................................................................................................................17-3
Table 17-3 Logs: Log Format...................................................................................................................................17-3
Table 18-1 SNMP ....................................................................................................................................................18-2
Table 19-1 System Status: System..........................................................................................................................19-2
Table 19-2 Current User List.................................................................................................................................... 19-3
Table 19-3 DHCP Clients.........................................................................................................................................19-3

VSG-1200 Vantage Service Gateway
List of Tables xvii
Table 19-4 Session List ........................................................................................................................................... 19-4
Table 19-5 System Status: LAN Device Status ....................................................................................................... 19-5
Table 19-6 System Status: Billing Log..................................................................................................................... 19-5
Table 20-1 SSL Certificate: Download..................................................................................................................... 20-1
Table 21-1 Control Key Descriptions....................................................................................................................... 21-3
Table 21-2 SMT: System Configuration................................................................................................................... 21-3
Table 22-1 SMT: WAN Configuration: Static or Dynamic IP Address ...................................................................... 22-1
Table 22-2 SMT: WAN Configuration: PPPoE......................................................................................................... 22-2
Table 22-3 SMT: WAN Configuration: PPTP ........................................................................................................... 22-3
Table 22-4 SMT: LAN Configuration........................................................................................................................ 22-4
Table 22-5 SMT: System Status .............................................................................................................................. 22-5
Table 23-1 Firmware Upgrade: Scheduled.............................................................................................................. 23-4
Table 24-1 Troubleshooting Power LED.................................................................................................................. 24-1
Table 24-2 Troubleshooting LAN LEDs ................................................................................................................... 24-1
Table 24-3 Troubleshooting WAN LEDs.................................................................................................................. 24-1
Table 24-4 Troubleshooting Console Port ............................................................................................................... 24-2
Table 24-5 Troubleshooting Web Configurator........................................................................................................ 24-2
Table 24-6 Troubleshooting Internet Browser Display ............................................................................................ 24-2
Table 24-7 Troubleshooting Internet Access ........................................................................................................... 24-3
Table 24-8 Troubleshooting the Statement Printer.................................................................................................. 24-3

VSG-1200 Vantage Service Gateway
xviii List of Diagrams/Charts
List of Diagrams
Diagram 1 IP Address Conflicts: Case A ......................................................................................................................A
Diagram 2 IP Address Conflicts: Case B ......................................................................................................................A
Diagram 3 IP Address Conflicts: Case C......................................................................................................................A
Diagram 4 IP Address Conflicts: Case D......................................................................................................................B
Diagram 5 Subscriber Login Screen: Framed Example...............................................................................................C
Diagram 6 WAN Port Cable Pin Assignments ..............................................................................................................D
Diagram 7 LAN Port Cable Pin Assignments ...............................................................................................................E
Diagram 8 DB25 Male to DB9 Male Connector............................................................................................................ F
Diagram 9 Single-computer per Modem Hardware Configuration ...............................................................................U
Diagram 10 Transport PPP frames over Ethernet........................................................................................................V
Diagram 11 PPTP Protocol Overview...........................................................................................................................V
Diagram 12 Example Message Exchange between computer and an ANT ...............................................................W
List of Charts
Chart 1 Network Cable Types.......................................................................................................................................D
Chart 2 WAN Port Cable Ping Assignments.................................................................................................................D
Chart 3 LAN Port Cable Pin Assignments ....................................................................................................................E
Chart 4 Console Port Pin Assignment ..........................................................................................................................E
Chart 5 DB25 Male to DB9 Male Connector Ping Assignment .................................................................................... F
Chart 6 Classes of IP Addresses................................................................................................................................. O
Chart 7 Allowed IP Address Range By Class .............................................................................................................. O
Chart 8 “Natural” Masks ...............................................................................................................................................P
Chart 9 Alternative Subnet Mask Notation ...................................................................................................................P
Chart 10 Subnet 1 ....................................................................................................................................................... Q
Chart 11 Subnet 2........................................................................................................................................................ Q
Chart 12 Subnet 1 ....................................................................................................................................................... Q
Chart 13 Subnet 2 ........................................................................................................................................................R
Chart 14 Subnet 3 ........................................................................................................................................................R
Chart 15 Subnet 4 ........................................................................................................................................................R
Chart 16 Eight Subnets ................................................................................................................................................R
Chart 17 Class C Subnet Planning...............................................................................................................................S
Chart 18 Class B Subnet Planning...............................................................................................................................S

VSG-1200 Vantage Service Gateway
Preface xix
Preface
Congratulations on your purchase of the ZyXEL VSG-1200 Vantage Service Gateway.
The VSG-1200 Vantage Service Gateway is designed to provide Internet access to computers on a network with
broadband service. Subscribers enjoy easy Internet connectivity with no extra configuration. The VSG provides
basic billing functions and a subscriber database to simplify management.
General Syntax Conventions
• “Enter” means for you to type one or more characters and press the carriage return. “Select” or “Choose”
means for you to use one from the predefined choices.
• For brevity’s sake, we will use “e.g.” as shorthand for “for instance”, and “i.e.” as shorthand for “that is” or “in
other words” throughout this manual.
• The “,” notation indicates the sequence in which menus should be selected; for example “click Window, Tile”
means you first click the Windows menu and then Tile.
• The ZyXEL VSG-1200 Vantage Service Gateway may be referred to as the VSG in this user’s guide.
Related Documentation
ZyXEL Web Page and FTP Server Site
You can access release notes as well as system upgrades at ZyXEL web and FTP sites. Refer to the Customer
Support page for more information.
User Guide Feedback
Help us help you! E-mail all User’s Guide-related comments, questions or suggestions for improvement to
[email protected] or send regular mail to The Technical Writing Team, ZyXEL Communications Corp., 6
Innovation Road II, Science-Based Industrial Park, Hsinchu, 300, Taiwan. Thank you!