2N Indoor Touch User manual

www.2n.cz
2N Indoor Touch
®
User guide
Firmware: FW 3.0.x
Version: 3.0.x

The 2N TELEKOMUNIKACE a.s. is a Czech manufacturer and supplier of
telecommunications equipment.
The product family developed by 2N TELEKOMUNIKACE a.s. includes GSM gateways,
private branch exchanges (PBX), and door and lift communicators. 2N
TELEKOMUNIKACE a.s. has been ranked among the Czech top companies for years
and represented a symbol of stability and prosperity on the telecommunications
market for almost two decades. At present, we export our products into over 120
countries worldwide and have exclusive distributors on all continents.
2N is a registered trademark of 2N TELEKOMUNIKACE a.s. Any product and/or other
®
names mentioned herein are registered trademarks and/or trademarks or brands
protected by law.
2N TELEKOMUNIKACE a.s. administers the FAQ database to help you quickly find
information and to answer your questions about 2N products and services. On www.
faq.2n.cz you can find information regarding products adjustment and instructions for
optimum use and procedures „What to do if...".
2N TELEKOMUNIKACE a.s. hereby declares that the 2N product complies with all
®
basic requirements and other relevant provisions of the 1999/5/EC directive. For the
full wording of the Declaration of Conformity see the CD-ROM (if enclosed) or our
website at www.2n.cz.
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.

The 2N TELEKOMUNIKACE a.s. is the holder of the ISO 9001:2009 certificate. All
development, production and distribution processes of the company are managed by
this standard and guarantee a high quality, technical level and professional aspect of
all our products.

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Content:
1. Product Overview
1.1 Product Description
1.2 Differences between Models
1.3 Terms and Symbols
1.4 Safety Precautions
2. Description and Installation
2.1 Before You Start
2.2 Brief Installation Guide
2.3 Installation Conditions
2.4 Status LED
2.5 First Startup
3. 2N® Indoor Touch Configuration
3.1 Factory Reset
3.2 Home Screen
3.3 Launcher Configuration
3.4 Device Upgrade

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4. 2N® Helios IP Mobile Configuration
4.1 Android and 2N® IndoorTouch Version
4.1.1 Application Description
4.1.2 Application Installation on Mobile Devices
4.1.3 Application Environment and Configuration
4.1.3.1 Devices
4.1.3.2 Call Log
4.1.3.3 Dial Pad
4.1.3.4 My2N Mobile Video
4.1.3.5 Settings
4.1.3.5.1 Settings
4.1.3.5.2 Do Not Disturb (DND)
4.1.3.6 Help
4.1.4 Notifications in 2N® Indoor Touch Environment
4.2 iOS Version
4.2.1 Application Description
4.2.2 Application Installation
4.2.3 Application Environment and Configuration
4.2.3.1 List of Devices
4.2.3.2 Call Log
4.2.3.3 Keypad
4.2.3.4 Settings
4.2.3.4.1 Do Not Disturb (DND)
4.2.3.4.2 My2N – Mobile Video Settings
4.2.3.4.3 Application Settings
4.2.3.5 Help
4.3 Application Use
4.3.1 LAN Calls
4.3.2 SIP Proxy Server Calls
4.3.3 2N® Mobile Video Calls
4.4 Supplementary Information
4.4.1 Application Limitations
4.4.2 Troubleshooting

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5. Web Interface Configuration
5.1 Login
5.2 System Info
5.2.1 Status
5.2.2 Logs
5.3 Device
5.3.1 Network
5.3.2 Home Screen
5.3.3 Local Settings
5.3.4 Display
5.3.5 Audio
5.3.6 Maintenance
5.4 Application
5.4.1 2N® Helios IP Mobile
5.4.1.1 Devices
5.4.1.2 Settings
5.4.1.2.1 Common
5.4.1.2.2 Password
5.4.1.2.3 SIP Proxy
5.4.1.2.4 Video
5.4.1.3 Info
5.4.2 Settings
5.5 Limitations
6. Technical Parameters
7. Supplementary Information
7.1 Troubleshooting
7.2 Directives, Laws and Regulation - General Instructions and Cautions

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1. Product Overview
In this section, we introduce the product, outline its application 2N Indoor Touch
®
options and highlight the advantages following from its use. The section also includes
safety precautions.
Here is what you can find in this section:
1.1 Product Description
1.2 Differences between Models
1.3 Terms and Symbols
1.4 Safety Precautions

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1.1 Product Description
Based on the Android OS, helps load third party applications to a 2N Indoor Touch
®
device (if enabled so in the device configuration), thus improving its flexibility. It
contains a 7" colour LCD display with a capacitive touch layer, loudspeaker,
microphone and Ethernet and WiFi interfaces (depending on the Part No.) for LAN
connection. Analogue inputs and outputs are also part of the equipment.
2N Indoor Touch
® has a factory pre-installed application – , which 2N Helios IP Mobile ®
helps establish video calls with any other video call supporting devices (SIP + H.263
/4). Primarily, the application is intended for the intercom family.2N Helios IP
2N Indoor Touch
® contains a specific user interface for an increased user comfort and
safety.
2N Indoor Touch
® basic features:
7" LCD colour display with capacitive touch layer
Wall mounting option
LAN interface with PoE supply option
802.11bgn WiFi interface (depending on the Part No.)
Status RGB LED at front
Binary inputs and outputs for control of other devices
Android operating system with pre-installed basic applications and own user
interface
Pre-installed application 2N Helios IP Mobile
®

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1.2 Differences between Models
This manual is valid for all the types. Therefore, please note that 2N Indoor Touch
®
several features described in this document are only available in selected models or
need to be activated with a licence key. If a feature is not available in all the models, a
note is added to the respective subsection.

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1.3 Terms and Symbols
The following symbols and pictograms are used in the manual:
Safety
Always abide by this information to prevent persons from injury.
Warning
Always abide by this information to prevent damage to the device.
Caution
Important information for system functionality.
Tip
Useful information for quick and efficient functionality.
Note
Routines or advice for efficient use of the device.
Future Functions, New Features
The text in this document designates the functions and features that are grey-marked
under preparation or development at present.

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1.4 Safety Precautions
The manufacturer reserves the right to modify the product in order to improve its
qualities. The manufacturer continuously responds to the clients' requirements by
improving the software. Refer to the company websites for the latest www.2n.cz 2N
®
firmware and User Manual.Indoor Touch
It is prohibited to use any transmitters, including with an 2N Indoor Touch
®
internal WiFi adapter, in areas where explosives are used, such as quarries.
WiFi adapters may affect sensitive life-saving devices in medical centres.
Therefore, it is prohibited to use with an internal WiFi adapter 2N Indoor Touch
®
in such facilities.
In general, any RF energy radiation prohibition regarding WiFi antenna equipped
devices applies to with an internal WiFi adapter.2N Indoor Touch
®
Where necessary, a unit can be installed at a safe distance 2N Indoor Touch
®
from the prohibited area and an Ethernet cable can only be carried to the
required site.
Although is not intended for cars or aeroplanes, all 2N Indoor Touch
®
prohibitions and regulations relating to adapter equipped devices apply to 2N
®
too.Indoor Touch

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2. Description and Installation
This section describes the installation and correct connection.2N Indoor Touch
®
Here is what you can find in this section:
2.1 Before You Start
2.2 Brief Installation Guide
2.3 Installation Conditions
2.4 Status LED
2.5 First Startup
The device is designed solely for wall mounting. Install the device with the aid of a
holder, which is included in the product and Installation Manual delivery.
Prepare the proper wall fittings (screws and wall plugs suitable for the given wall type
and structure). Respect the local standards for installation of electronic devices onto
flammable materials while mounting!
Use a cross-point screwdriver for tightening the fitting screws on the device sides to
place properly.2N Indoor Touch
®

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2.1 Before You Start
Product Completeness Check
Please check the delivery before starting installation:2N Indoor Touch
®
1 Indoor Touch
1 Quick Start manual
1 Wall holder (screwed to device)
1 Installation fittings (2 screws, 2 plugs for flush mounting)
Front Layout

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1.
2.
3.
4.
5.
6.
7.
Glass frame
LCD display with capacitive touch layer
Status RGB LED
Loudspeaker
Microphone
micro SD card slot
Contactless card reader (depending on the Part No.)
Backside Connectors

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1.
2.
3.
4.
5.
RJ-45 LAN 10/100BaseT connector
12 V / 2 A DC supply terminal board (only if PoE is not used)
Restart/Factory reset button
Binary input/output terminal board (for application control)
micro SD card slot
Caution
Press the Restart button shortly to restart the device. The front panel
LED starts shining blue to signal the resetting process.
Press the Factory reset button for a rather long time (up to 10 s) to
factory reset the device. The front panel LED starts shining yellow to
signal the resetting process.

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1.
2.
a.
b.
c.
3.
a.
b.
4.
2.2 Brief Installation Guide
Install the device holder onto a vertical wall. The recommended installation
height is 120 cm above the floor. The product package includes screws and plugs
for mounting into classic bricks. Use appropriate installation fittings for a
different type of wall material!
Feed the device via an Ethernet PoE adapter (or PoE supporting Ethernet switch
/router) or a 12 V DC 2 A power adapter.
With PoE supply, just snap RJ-45 into the appropriate connector.
With 12 V DC 2 A supply, screw the power adapter plus and minus cables
into the appropriate terminal board on the device.
Simultaneous PoE + 12 V DC 2 A supply is not recommended!
Put the device on the holder as follows:
Place the device carefully from top to bottom with its bottom part slightly
away (up to 5 cm) from the wall.
When the device fits to the main holder supports, push the device bottom
part onto the wall.
Tighten the safety screws on both the device sides.

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2.3 Installation Conditions
Make sure that the following installation conditions are met:2N Indoor Touch
®
There must be enough space for installation.2N Indoor Touch
®
2N Indoor Touch
® is designed for vertical wall mounting (perpendicular to the
floor) in the height of up to 120 cm above the floor. If necessary, operate 2N
®
in a position other than as aforementioned for a short time only, Indoor Touch
for quick testing purposes in a servicing centre, for example.
Exceeding the allowed operating temperature may not affect the device
immediately but leads to premature ageing and lower reliability. Refer to
for the acceptable range of operating temperatures and 6. Technical Parameters
relative humidity values.
2N Indoor Touch
® is not designed for environments with increased vibrations
such as means of transport, machine rooms and so on.
2N Indoor Touch
® is not intended for dusty environments and places with
unstable humidity and abrupt temperature changes.
2N Indoor Touch
®may not be exposed to aggressive gas, acid vapours,
solvents, etc.
2N Indoor Touch
® is not intended for direct connection into the Ethernet
/Internet.
2N Indoor Touch
® must be connected to the Ethernet/Internet via a separating
active network element (switch/router).
2N Indoor Touch
® is designed for indoor use. It may not be exposed to rain,
flowing water, condensing moisture, fog, etc.
2N Indoor Touch
® cannot be operated on places exposed to direct sunshine and
near heat sources.
Keep some free space above and below to allow air to flow 2N Indoor Touch
®
and conduct heat away.
No strong electromagnetic radiance is allowed on the installation site.
The VoIP connection must be configured properly according to the SIP and
other VoIP recommendations.

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1.
2.
3.
4.
5.
1.
2.
It is recommended that the power adapter be connected to the mains via a UPS
and reliable overvoltage protection.
Wall Mounting
2N Indoor Touch
® is designed for wall mounting. Follow the steps below:
Unscrew the holder-fitting screws on the device sides.
Turn the metal holder slightly aside in the upper part of the device.
Move the holder downwards.
Fit the loose holder to the wall on the installation site.
Put the device on the holder and tighten the safety screws.
Follow the installation instructions printed on the device package.
Power Supply Connection
You can feed as follows:2N Indoor Touch
®
Use any 12 V / 2 A DC power adapter connected to the terminal board (see the
figure).
Use an Ethernet cable connected to a PoE supply or PoE supporting Ethernet
switch/router.
A successful operation is indicated by a status RGB LED or LCD display.
PoE Supply Connection
Use a standard straight RJ-45 terminated cable to connect to the 2N Indoor Touch
®
Ethernet. The device supports the 10BaseT and 100BaseT protocols. The Ethernet
connection state is indicated by the LEDs placed on the RJ-45 connector.
Refer to for the factory settings of the 3.3 Launcher Configuration 2N Indoor Touch
®
Ethernet interface.
Caution
Factory reset results in a change of the Ethernet interface configuration!
A defective Ethernet cable may lead to a high packet loss in the E
thernet and subsequent instability and poor video call quality!

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Warning
Connection of a defective or improper power adapter may lead to a
temporary or permanent failure of the unit!2N Indoor Touch
®
Licence Limitations
2N Indoor Touch
® can contain time-limited software licences. Refer to 3.3 Launcher
for details.Configuration
Firmware Upgrade
We recommend you to upgrade the firmware during installation. 2N Indoor Touch
®
Refer to for the latest FW version. Refer to for the www.2n.cz 3.4. Device Upgrade
firmware upgrade procedure.

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2.4 Status LED
Status LED indicates the device states when the LCD display is switched off or the
device is in the service mode. See the table below for the LED colours and states:
Device Startup:
Colour State
Blue is on Device initialisation
Red is on First boot phase
Green is on Operating system start
Yelow is on Factory setting initialisation
Blue is flashing Factory reset
Purple is flashing System upgrade process
No light Device state is displayed
Standard Operation:
Colour State
No light Device state is displayed
Blue is on Stand-by mode (display off)
Other
states Notification of other states of applications running in the system (2N Helios IP
®
, e.g.).Mobile