365id Scanner User manual

MANUAL
365id Scanner

2
USER MANUAL
Table of contents
USER MANUAL
General 3
Scanning identity cards and driving licenses 4
Scanning passports 6
Scanning digital identity cards and driving licenses – additional service 8
Scanning results 10
Flashing indicators 11
Indicator lights 12
Validation in external databases - additional service 13
Requesting a scanned document - additional service 13
Contact persons and other contact information 13
INSTALLATION MANUAL
General 14
Placement 15
Cleaning 15
What’s in the box 15
Installing 365id Scanner with network cable 16
Installing the 365id Scanner using Wi-Fi – additional service 17
Connecting barcode scanner to the 365id Scanner – additional service 18
Portable 365id Scanner – additional service 19
Installing Portable 365id Scanner – additional service 20
Internet sharing via Android phones 21
Internet sharing via iPhone 22
Frequently asked questions 23
Technical specications 24

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USER MANUAL
General
General
Congratulations on your choice of system for ID verication and customer data
streamlining. In a few minutes, you will be able to enjoy one of the world’s most
ecient systems for verifying ID documents and handling personal data.
In this manual there are a few sections which refer to various additional
services. Please check your agreement with 365id for which services that
are available to you.
We strongly suggest that you set up routines describing what your staff shall do
depending on the different results of a scanned document (green, yellow and red)
and a routine of what to do upon suspected fraud attempts.
If you need assistance in setting up routines, don’t hesitate to contact us.
If you have any questions regarding the installation or use of the 365id Scanner, we
are happy to assist you via phone [phone] or by e-mail support@365id.
com.
Now, enjoy a smoother customer process and stop ID fraud.

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USER MANUAL
Scanning identity cards and driving licenses
2b
2c
2d
1. Identication
Compare the persons face with that on the identity card/
driving license.
2. Scanning identity cards and driving licenses
a. Make sure the identity card/driving license is not
dirty, changed or damaged.
b. The 365id Scanner is ready to use when the purple
indicator is lit.
c. Insert the identity card/driving license with the
photo and personal data towards you.
d. Insert the identity card/driving license fully, so that
it locks in place with the latches on both sides.
Let the card remain still during the scanning process.

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USER MANUAL
Scanning identity cards and driving licenses
3. Scanning completed
a. The scanning process is complete when the white indicator is lit.
b. The result is presented on the scanner as green, yellow or red.
c. Remove the identity card/driving license by pushing it down and away from
you, the card will be released from the latches and can easily be pulled out.
d. You can start a new scanning process as soon as the purple light is lit.
Note!
If you remove the identity card/driving license too early or touch it during the
scanning process, the result may be incorrect (yellow or red indication). If so,
remove the card and start over.
3a
3a 3b 3c

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USER MANUAL
Scanning passports
Note:
Be extra careful with passports that have a thin data page to ensure it is not
damaged.
2b
2c
2d
1. Identication
Compare the persons face with that on the passport.
2. Scanning a passport
a. Make sure the passport is not dirty, changed or
damaged.
b. The 365id Scanner is ready to use when the purple
indicator is lit.
c. Insert the passport with the photo and personal
data towards you along with the passports front
cover.
d. Insert the passport all the way until it stops.
Let the passport remain still during the scanning
process.

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USER MANUAL
Scanning passports
3b
3. Scanning complete
a. The scanning process is completed when the white indicator is lit.
b. The result is presented on the scanner as green, yellow or red.
c. Remove the passport from the 365id Scanner by pulling it up out of the
scanner.
d. You can start a new scanning process as soon as the purple light is lit.
Note:
If you remove the passport too early or touch it during the scanning process, the
result may be incorrect (yellow or red indication). If so, remove the passport and
start over.
3a 3c

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USER MANUAL
Scanning digital identity cards and driving licenses – additional service
2a
2b/c
2d
1. Identication
Compare the persons face with that on the digital identity
card/driving license.
2. Scanning digital identity cards and driving licenses
a.The 365id Scanner is ready to use when the purple
indicator is lit.
b. Use the barcode scanner by pointing it at the
device with the digital document.
c. Press the trigger on the barcode scanner to read
the digital document.
d. Place the barcode scanner back in its rack.

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USER MANUAL
Scanning digital identity cards and driving licenses – additional service
3. Scanning completed
a. The scanning process is completed when the white indicator is lit.
b. The result is presented on the scanner as green, yellow or red.
c.You can start a new scanning process as soon as the purple light is lit.
3b3a

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USER MANUAL
Scanning results
Green indication
Document has been veried in the system, and is
determined to be authentic and not expired.
Yellow Indication
The system was unable to verify the document.
A yellow result may be due to the document being
unknown, wrong side scanned, dirty, broken, have too
poor security features for authentication or an unknown
forgery.
Clean the document and scan it again to verify the result.
Red Indication
Document has been veried in the system, and is
determined to be invalid.
A red result can be due to the document being expired,
dirty, broken, modied or forged.
Clean the document and scan it again to verify the result.

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USER MANUAL
Flashing indicators
Flashing indicators
Expired documents will show a ashing red result instead of a xed red one.
For documents where we fail to read the expiration date, you will get a ashing
yellow result instead of a xed yellow one.
Action
If the scan result indicator is ashing yellow or red, perform a manual check of the
document.
Flashing Yellow Indication
The system was unable to read the expiration date on the
document. Check the expiration date manually and if it is
okay you can proceed.
Flashing Red Indication
The expiration date has passed. Please check the
expiration date manually.

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USER MANUAL
Indicator lights
Picture 1.
All indicators are lit. 365id Scanner is
powering up.
Picture 3.
The indicators are ashing from left to
right. 365id Scanner lacks an internet
connection.
Picture 5.
White indicator is lit. 365id Scanner has
scanned a document and is sending
the information for verication.
Picture 6.
White indicator is ashing. 365id Scanner
is awaiting response regarding the
scanned document.
Picture 4.
All indicators ash simultaneously.
365id Scanner needs to be restarted.
Picture 2.
Purple indicator is lit. 365id Scanner is
ready to use. If the indicator is blinking
blue then the scanner is updating its
software and should not be touched.

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USER MANUAL
Additional services
Verify digital ID documents
With a barcode scanner connected to the 365id Scanner, you´re able to scan and verify
digital ID documents and driving licenses. To validate the authenticity of the digital
documents, 365id must be connected to the identity provider or transport agency that
provides the digital document. Please contact 365id to learn more about verifying digital
documents.
Validation in external databases
If validation in external databases, e.g. checking a driving license against the Transport
Agency, is included in your service then the following result indicators apply to you:
• Green result, document veried in the applicable external database.
• Yellow result, unable to verify the document in the applicable external database.
• Red result, document has been blocked, withdrawn, or a newer has been issued.
Requesting a scanned document
If storage of scanned documents is a part of your agreement with 365id then you are able
to request information and a copy about a certain scan, which may be useful during a fraud
investigation.
• Login to the 365id Portal to collect the scan.
• Or contact 365id Support and request information regarding a specic scan.
• Be prepared to answer questions such as name of the cardholder, date and time of
scan, and possibly the scanners serial number SN (is illustrated on the bottom of the
scanner).
• The requested information will only be sent to certain personnel according to a
predetermined procedure. This is to ensure correct handling of personal data.
Contact persons and other contact information
You can update contact persons, contact information or other details that affect e-mail
notications and delivery of reports in the 365id Portal. If you don’t have access to the portal
then please contact the 365id Support.

14
INSTALLATION MANUAL
General
Installing the 365id Scanner
General
365id precongures all 365id Scanners before shipment for your network and
settings. Included cables and accessories may therefore vary depending on your
order.
365id validates documents based on best practice methods. Our goal is to stop all
forged and expired documents while performing a correct validation of authentic
documents. Our validation is best in class; however, you should be aware there
might be cases where the result may be misleading.
The 365id Scanner processes personal details, you are however the legal personal
data controller, while 365id is the personal data processor. It is primarily your
responsibility to ensure that personal data processing is performed according to
applicable laws and regulation.
The responsibilities regarding the use of the 365id Scanner, and
processing of personal details is clearly dened in the agreement
between you and 365id.

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INSTALLATION MANUAL
Introduction
Placement
The 365id Scanner should be placed in an ergonomic location appropriate to the users work
environment. It should easily be within reach for those who are to use it. The 365id Scanner
is CE, FCC and ISED approved and fullls the highest EMC requirements. It can, for example,
therefore be placed near your computer screen.
Do not place your scanner where it may be exposed to direct sunlight, or under very strong
lighting. Strong light sources can negatively affect the scanning process, and therefore
affect the result of the scan.
Cleaning
To avoid damage and ensure safety, always disconnect the power adapter from the outlet
before cleaning the 365id Scanner. To remove dust and light dirt use a slightly moistened
cloth. For more in-depth cleaning add a drop of mild soap to the slightly moistened cloth.
Never spray or pour liquids on or in the 365id Scanner. If liquids end up in the 365id Scanner
it can cause serious damage to the electronics inside the scanner.
Never use solvents when cleaning, they can damage the plastic, or components within the
scanner.
What’s in the box
Your 365id Scanner is normally delivered with:
• Universal power adapter TT Electronics T5877ST
(UK, US, EU)
• Network cable RJ45, 2 meter
(Not delivered when Wi-Fi connection is orderd)
• Manual 365id Scanner (English)
Additionals
• ”365id Security” Stickers
• Barcode scanner

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INSTALLATION MANUAL
Installing 365id Scanner with network cable
Installing 365id Scanner with network cable
1. Connect the network cable to a network outlet which provides an Internet connection
and to the 365id Scanner.
2. Connect the round power connector to the 365id Scanner.
3. Attach the network cable and power cable to the clips on the bottom of the scanner.
4. Plug in the power adapter to a wall outlet.
5. During startup, all four indicators will be lit on the 365id Scanner.
6. When the purple indicator is lit, the 365id Scanner is ready for use.
Bottom of the
365id Scanner
Power CableNetwork cable

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INSTALLATION MANUAL
Installing 365id Scanner using Wi-Fi – additional service
Installing 365id Scanner using Wi-Fi – additional service
If support for a wireless internet connection was ordered with your 365id Scanner
then everything will be precongured by 365id before the delivery, according to your IT
department.
When installing or using the 365id Scanner with a wireless network a network cable should
not be used.
1. Ensure that the wireless network is active.
2. Connect the round power connector into the 365id Scanner. Attach the power cable
to the clip on the bottom of the scanner.
3. Connect the power adapter to a wall outlet.
4. During startup, all four indicators will be lit on the 365id Scanner.
5. When the purple indicator is lit, the 365id Scanner is ready for use.
If you change settings for the wireless network, please contact 365id Support. Our support
will supply you with new settings and a conguration guide to update the scanners wireless
settings.
The 365id Scanner must be updated if any of the following settings for your wireless
network are changed:
• Network name (SSID)
• Password

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INSTALLATION MANUAL
Connecting barcode scanner to the 365id Scanner - additional service
Connecting the barcode scanner to the 365id Scanner
1. Connect the usb cable running from the barcode scanner to the 365id Scanner.
2. The barcode scanner is ready to be used.

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INSTALLATION MANUAL
Portable 365id Scanner – additional service
Portable 365id Scanner - additional service
The 365id Scanner can be used in a portable conguration, for example when there is no
access to a xed Internet connection or where there is no power outlet. The 365id Scanner
is then delivered with a battery pack and an Internet connection is established through your
phone’s Internet sharing feature.
Ensure your Internet sharing is congured, this varies depending on the manufacturer of
your phone. For Android, see page 21. For iPhone see page 22.
365id precongures the 365id Scanner for
your phone’s settings according to your
order of 365id Scanners. Portable 365id
Scanners are normally delivered with a
removable sticker illustrating the settings
according of your order.

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INSTALLATION MANUAL
Installing portable 365id Scanner – additional service
Installing Portable 365id Scanner - additional service
1. Ensure Internet sharing has been activated on
your mobile phone. Be aware power save mode
may disable Internet sharing.
2. Ensure the 365id sticker is facing upwards before
opening the case.
3. Ensure the battery pack’s USB cable is connected
on the bottom of the 365id Scanner.
4. Connect the USB cable to the battery pack.
5. During startup, all for indicators will be lit on the
scanner.
6. The 365id Scanner is ready to use when the purple
indicator is lit.
7. After usage, disconnect the USB cable from
the battery pack. Charge the battery pack when
necessary.