8e6 Technologies Enterprise Filter Authentication R3000 User manual

® R3000 | Enterprise Filter
USER
GUIDE
R3000IR Model: R3000
Release 2.0.12 • Manual Version 1.01

ii 8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE

8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE iii
R3000 ENTERPRISE FILTER USER GUIDE
© 20088e6 Technologies
All rights reserved.
Version 1.01, published January 2008
To be used with R3000IR Authentication User Guide version
1.01 for software release 2.0.10
Printed in the United States of America
This document may not, in whole or in part, be copied, photo-
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medium or machine readable form without prior written con-
sent from 8e6 Technologies.
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ples herein. Due to future enhancements and modifications of
this product, the information described in this documentation
is subject to change without notice.
The latest version of this document can be obtained from
http://www.8e6.com/docs/ir_r3000_r2.pdf.
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Part# IR-R3.2.0-UG_v1.01-0801

iv 8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE

8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE v
CONTENTS
INTRODUCTORY SECTION ...............................................1
R3000 Enterprise Filter ...............................................................1
About this User Guide ................................................................1
How to Use this User Guide ....................................................... 3
Conventions ...................................................................................... 3
Terminology ...................................................................................... 4
Overview ...................................................................................... 9
Environment Requirements ..................................................... 10
Workstation Requirements .............................................................. 10
Network Requirements .................................................................... 10
Chapter 1: Filtering Operations ............................................... 11
Operational Modes .......................................................................... 11
Invisible Mode ........................................................................... 12
Router Mode ............................................................................. 14
Firewall Mode ........................................................................... 15
Group Types ................................................................................... 17
Global Group ............................................................................ 17
IP Groups ................................................................................. 18
Filtering Profile Types ..................................................................... 19
Static Filtering Profiles .............................................................. 20
Master IP Group Filtering Profile......................................... 20
IP Sub-Group Filtering Profile ............................................. 20
Individual IP Member Filtering Profile ................................. 20
Active Filtering Profiles ............................................................. 21
Global Filtering Profile......................................................... 21
Override Account Profile ..................................................... 21
Time Profile ......................................................................... 21
Lock Profile ......................................................................... 21
Filtering Profile Components ........................................................... 22
Library Categories .................................................................... 23
8e6 Supplied Categories..................................................... 23
Custom Categories ............................................................. 23

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vi 8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE
Service Ports ............................................................................ 24
Rules ........................................................................................ 24
Minimum Filtering Level ............................................................ 24
Filter Settings ............................................................................ 25
Filtering Rules ................................................................................. 26
Filtering Levels Applied ............................................................ 26
Chapter 2: Logging and Blocking ............................................ 28
Web Access Logging ...................................................................... 28
Instant Messaging, Peer-to-Peer Blocking ...................................... 29
How IM and P2P Blocking Works ............................................. 29
IM Blocking.......................................................................... 29
P2P Blocking....................................................................... 30
Setting up IM and P2P .............................................................. 30
Using IM and P2P ..................................................................... 31
Block IM, P2P for All Users ................................................. 31
Block IM for All Users ................................................... 31
Block P2P for All Users................................................. 32
Block Specified Entities from Using IM, P2P....................... 32
Block IM for a Specific Entity ........................................ 32
Block P2P for a Specific Entity ..................................... 33
Chapter 3: Synchronizing Multiple Units ................................ 34
R3000 Synchronization ................................................................... 34
Synchronization Setup .................................................................... 36
Setting up a Source Server ...................................................... 36
Setting up a Target Server ....................................................... 36
Types of Synchronization Processes .............................................. 37
Filtering Profile Synchronization Process ................................. 37
Library Synchronization Process .............................................. 38
Delays in Synchronization ............................................................... 39
Synchronized, Non-Synchronized Items ......................................... 40
Synchronize All Items ............................................................... 41
Synchronized Items (All) ..................................................... 41
Functionally Synchronized Items ........................................ 41
Non-synchronized Items ..................................................... 42
Synchronize Only Library Items ................................................ 43
Synchronized Items (Library Only) ...................................... 43
Functionally Synchronized Items ........................................ 43
Non-synchronized Items ..................................................... 43
Server Maintenance Procedures ..................................................... 45

CONTENTS
8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE vii
Source Server Failure Scenarios .............................................. 45
Establish Backup Procedures ................................................... 45
Use a Backup File to Set up a Source Server .......................... 46
Set up a Target Server as a Source Server ........................ 46
Set up a Replacement Target Server.................................. 47
Set up a New Source Server from Scratch ............................... 47
Set up a Target Server as a Source Server ........................ 47
Chapter 4: Getting Started ....................................................... 48
Initial Setup ..................................................................................... 48
Using the Administrator Console ..................................................... 48
Log On ...................................................................................... 48
Last Library Update message ............................................. 51
Navigation Tips ......................................................................... 53
Access Main Sections ......................................................... 53
Help Features...................................................................... 55
Access Help Topics ...................................................... 55
Tooltips ......................................................................... 56
Screen and Window Navigation .......................................... 57
Topic Links.................................................................... 58
Select Sub-topics.......................................................... 59
Navigate a Tree List...................................................... 60
Tree List Topics and Sub-topics ................................... 61
Navigate a Window with Tabs ...................................... 62
Console Tips and Shortcuts ................................................ 63
Navigation Path ............................................................ 63
Refresh the Console ..................................................... 64
Select Multiple Items..................................................... 64
Copy and Paste Text .................................................... 64
Calculate IP Ranges without Overlaps ......................... 65
Log Off ...................................................................................... 66
GLOBAL ADMINISTRATOR SECTION ..............................67
Introduction ............................................................................... 67
Chapter 1: System screen ........................................................ 68
Control ............................................................................................. 70
Filter window ............................................................................. 71
Local Filtering...................................................................... 72
Disable Local Filtering Options ..................................... 72

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viii 8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE
Enable Local Filtering Options...................................... 72
HTTPS Filtering................................................................... 73
Service Control.................................................................... 74
Enable Proxy Pattern Blocking ..................................... 74
Disable Proxy Pattern Blocking .................................... 75
Target(s) Filtering................................................................ 75
Disable Filtering on Target Servers .............................. 75
Enable Filtering on Target Servers ............................... 75
Block Page Authentication window ........................................... 76
Enter, Edit Block Page Options........................................... 77
Block page .......................................................................... 79
Options page....................................................................... 81
Option 2 ........................................................................ 82
Option 3 ........................................................................ 83
ShutDown window .................................................................... 84
Shut Down the Server ......................................................... 84
Reboot window ......................................................................... 85
Reboot the Server ............................................................... 86
Network ........................................................................................... 88
LAN Settings window ................................................................ 89
Specify LAN Settings .......................................................... 90
NTP Servers window ................................................................ 91
Specify Network Time Protocol Servers.............................. 92
Add an NTP Server....................................................... 92
Remove an NTP Server................................................ 92
Regional Setting window .......................................................... 93
Specify the Time Zone, Language Set................................ 94
Block Page Route Table window .............................................. 95
Add a Router ....................................................................... 96
Remove a Router ................................................................ 96
Administrator ................................................................................... 97
Administrator window ............................................................... 97
Add a Global Administrator Account ................................... 98
Edit a Global Administrator Account ................................... 98
Delete a Global Administrator Account ............................... 99
Secure Logon ................................................................................ 100
Logon Settings window ........................................................... 101
Enable, Disable Password Expiration ............................... 102
Enable, Disable Account Lockout ..................................... 103
Logon Management ................................................................ 105
View User Account Status, Unlock Username .................. 106

CONTENTS
8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE ix
View Account Status................................................... 106
Unlock a Username .................................................... 106
View Locked IP Address, Unlock IP Address.................... 107
View Locked IPs ......................................................... 107
Unlock an IP Address ................................................. 107
Diagnostics .................................................................................... 108
System Command window ..................................................... 109
Perform a Diagnostic Test, View Data .............................. 110
Command Selections ........................................................ 111
Ping............................................................................. 111
Trace Route ................................................................ 111
Process list ................................................................. 111
TOP CPU processes .................................................. 112
NIC configuration ........................................................ 112
Active connections...................................................... 112
Routing table............................................................... 112
Current memory usage ............................................... 113
CPU usage ................................................................. 113
System performance................................................... 113
Recent logins .............................................................. 113
View Log File window ............................................................. 114
View Log Results .............................................................. 115
Troubleshooting Mode window ............................................... 117
Use the Troubleshooting Mode ......................................... 118
Active Profile Lookup window ................................................. 119
Verify Whether a Profile is Active...................................... 120
Admin Audit Trail window ....................................................... 123
Admin Audit Trail............................................................... 123
Specify FTP Criteria.................................................... 124
FTP the Log on Demand ............................................ 124
View .................................................................................. 125
View the Log of Administrator Changes ..................... 125
Alert ............................................................................................... 126
Alert window ........................................................................... 127
Enable the Alert Feature ................................................... 129
Modify Alert Settings ......................................................... 129
Disable the Alert Feature .................................................. 129
SMTP Server Settings window ............................................... 130
Enter, Edit SMTP Server Settings ..................................... 130
Verify SMTP Settings ........................................................ 131
Patch ............................................................................................. 132

CONTENTS
x8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE
Patch window ......................................................................... 133
Read Information about a Software Update...................... 134
Select and Apply a Software Update ................................ 135
Undo an Applied Software Update.................................... 137
Patch Update Log window ...................................................... 138
View Log Contents ............................................................ 138
Download Log, View, Print Contents................................. 139
Download the Log....................................................... 139
View the Contents of the Log...................................... 141
Save, Print the Log File Contents ............................... 143
Synchronization ............................................................................. 144
Setup window ......................................................................... 145
Using Only One R3000 on the Network ............................ 146
Using More than One R3000 on the Network ................... 146
Set up an R3000 to be a Source Server..................... 146
Sync All Target Servers with the Same Settings ........ 149
Set up an R3000 to be a Target Server...................... 150
Status window ........................................................................ 152
View the Sync Status of Targets from the Source ............ 153
View Items in the Queue............................................. 154
View Items Previously Synced to the Server .............. 155
Place Items in Queue for Syncing..................................... 155
View the Sync Status of the Target Server ....................... 156
Mode ............................................................................................. 158
Operation Mode window ......................................................... 159
Set the Operation Mode .................................................... 160
Specify the Listening Device ............................................. 160
Specify the Block Page Device ......................................... 160
Invisible Option: Specify the Block Page Delivery............. 161
Mobile Option: Specify the Mobile Client Control .............. 162
Apply Operation Mode Settings ........................................ 162
Proxy Environment Settings window ...................................... 163
Use a Local Proxy Server ................................................. 164
Use Proxy Port 80 ............................................................. 164
Authentication ............................................................................... 165
NIC Mode ...................................................................................... 166
NIC Mode window .................................................................. 166
View the NIC Negotiation .................................................. 167
Modify the NIC Mode Setting ............................................ 168
NIC Mode Speeds Chart ................................................... 169
Backup/Restore ............................................................................. 170

CONTENTS
8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE xi
Backup/Restore window ......................................................... 170
Backup Procedures........................................................... 171
Perform a Backup ............................................................. 172
Download a File ................................................................ 173
Perform a Restoration ....................................................... 175
Upload a File to the Server......................................... 175
Restore Configurations to the Server ......................... 176
Remove a Backup File ...................................................... 177
View Backup and Restoration Details ............................... 177
Reset ............................................................................................. 178
Reset window ......................................................................... 178
Radius Authentication Settings ..................................................... 179
Radius Authentication Settings window .................................. 179
Enable Radius................................................................... 180
Specify Radius Authentication Settings ...................... 180
Apply Settings............................................................. 181
Disable Radius .................................................................. 182
SNMP ............................................................................................ 183
SNMP window ........................................................................ 183
Enable SNMP.................................................................... 184
Specify Monitoring Settings............................................... 184
Set up Community Token for Public Access............... 184
Create, Build the Access Control List ......................... 184
Maintain the Access Control List ................................ 184
Hardware Failure Detection .......................................................... 185
Hardware Failure Detection window ....................................... 185
X Strikes Blocking ......................................................................... 186
X Strikes Blocking window ...................................................... 186
Configuration..................................................................... 187
Set up Blocking Criteria .............................................. 187
Reset All Workstations................................................ 188
Lock Page................................................................... 188
Overblocking or Underblocking................................... 190
Email Alert......................................................................... 191
Set up Email Alert Criteria .......................................... 192
Set up Email Alert Recipients ..................................... 193
Remove Email Alert Recipients .................................. 193
Logon Accounts ................................................................ 194
Set up Users Authorized to Unlock Workstations ....... 194
Deactivate an Authorized Logon Account................... 195
Delete a Logon Account ............................................. 195

CONTENTS
xii 8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE
Categories......................................................................... 196
Set up Categories to Receive Strikes or No Strikes ... 196
Go to X Strikes Unlock Workstation GUI........................... 197
Re-login window ......................................................... 197
X Strikes Unlock Workstation ............................................ 198
Unlock a Workstation.................................................. 198
Set up an Email Address to Receive Alerts ................ 199
Remove an Email Address from the Alert List ............ 199
Close the Pop-up Window .......................................... 199
Warn Option Setting ...................................................................... 200
Warn Option Setting window .................................................. 200
Specify the Interval for Re-displaying the Warn page ....... 201
Customization ............................................................................... 202
Common Customization window ............................................ 203
Enable, Disable Features.................................................. 204
Lock Page Customization window .......................................... 206
Edit Entries, Setting........................................................... 207
Preview Sample Lock Page .............................................. 207
Block Page Customization window ......................................... 209
Add, Edit Entries ............................................................... 210
Preview Sample Block Page ............................................. 210
Warn Page Customization window ......................................... 213
Add, Edit Entries ............................................................... 214
Preview Sample Warning Page ........................................ 214
Profile Control window ............................................................ 217
Edit Entries........................................................................ 218
Chapter 2: Group screen ........................................................ 219
Global Group ................................................................................. 221
Range to Detect window ......................................................... 222
Add a Segment to the Network ......................................... 223
Range to Detect Setup Wizard ................................... 225
Range to Detect Advanced Settings........................... 232
Modify a Segment of the Network ..................................... 233
Remove a Segment from the Network .............................. 233
Rules window ......................................................................... 234
Add a Rule ........................................................................ 235
Modify a Rule .................................................................... 236
Remove a Rule ................................................................. 237
Global Group Profile window .................................................. 238
Category Profile ................................................................ 239

CONTENTS
8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE xiii
Create, Edit a List of Selected Categories.................. 239
Port.................................................................................... 241
Create, Edit a List of Service Ports............................. 242
Default Redirect URL ........................................................ 243
Create, Edit the Redirect URL .................................... 243
Filter Options..................................................................... 244
Create, Edit the Filter Options .................................... 245
Override Account window ....................................................... 249
Add an Override Account .................................................. 250
Category Profile .......................................................... 251
Redirect URL .............................................................. 253
Filter Options .............................................................. 254
Edit an Override Account .................................................. 257
Change the Password ................................................ 257
Modify an Override Account ....................................... 257
Delete an Override Account .............................................. 258
Upload/Download IP Profile window ....................................... 259
Upload IP Profiles ............................................................. 260
Download Profile ............................................................... 261
Minimum Filtering Level window ............................................. 262
Minimum Filtering Categories ........................................... 262
Create, Edit Minimum Filtering Categories ................. 264
Port.................................................................................... 265
Create, Edit a List of Service Ports............................. 265
Minimum Filtering Bypass Options.................................... 267
Specify Minimum Filtering Bypass Options ................ 268
Refresh All .............................................................................. 269
Refresh All Main Branches................................................ 269
IP ................................................................................................... 270
Add Group .............................................................................. 271
Add a Master IP Group ..................................................... 271
Refresh ................................................................................... 272
Refresh IP Groups ............................................................ 272
Chapter 3: Library screen ....................................................... 273
Updates ......................................................................................... 275
Configuration window ............................................................. 276
Select the Transfer Protocol.............................................. 276
Set a Time for Updates to be Retrieved ............................ 277
Optional: Specify a Proxy Server ...................................... 277
Select the Log Level.......................................................... 277

CONTENTS
xiv 8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE
Manual Update window .......................................................... 278
Specify the Type of On Demand Update .......................... 279
Additional Language Support window .................................... 280
Select Additional Languages............................................. 280
Library Update Log window .................................................... 282
View the Library Update Process...................................... 283
Download Log, View, Print Contents................................. 283
Download the Log....................................................... 283
View the Contents of the Log...................................... 285
Save, Print the Log File Contents ............................... 287
Emergency Update Log window ............................................. 289
View the Emergency Software Update Process ............... 290
Download the Software Update Log File........................... 290
Library Lookup .............................................................................. 291
Library Lookup window ........................................................... 291
URL Lookup, Removal ...................................................... 292
Perform a URL Check................................................. 292
Remove a URL ........................................................... 293
Search Engine Keyword Lookup, Removal....................... 293
Perform a Search Engine Keyword Check ................. 293
Remove a Search Engine Keyword............................ 293
Reload the Library............................................................. 293
Customer Feedback Module ......................................................... 294
Customer Feedback Module window ...................................... 294
Disable Customer Feedback Module ................................ 295
Enable Customer Feedback Module................................. 295
Category Weight System .............................................................. 298
Category Weight System window ........................................... 298
View the Current Selections.............................................. 299
Method for Weighting Library Categories.......................... 299
Weighting Library Categories............................................ 300
NNTP Newsgroup ......................................................................... 301
NNTP Newsgroup window ...................................................... 301
Add a Newsgroup to the Library........................................ 302
Remove a Newsgroup from the Library ............................ 302
Category Groups ........................................................................... 303
Library Details window ............................................................ 305
View Library Details .......................................................... 305
URLs window .......................................................................... 306
View a List of URLs in the Library Category ..................... 307
Add or Remove URLs, Reload the Library........................ 308

CONTENTS
8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE xv
Add a URL to the Library Category............................. 308
Add a Wildcard URL to the Library Category.............. 309
Remove a URL from the Library Category ................. 310
Reload the Library ...................................................... 310
URL Keywords window ........................................................... 311
View a List of URL Keywords............................................ 312
Add or Remove URL Keywords ........................................ 312
Add a URL Keyword to the Library Category.............. 312
Remove a URL Keyword from the Library .................. 312
Upload a List of URL Keywords to the Library .................. 313
Upload a List of URL Keyword Additions.................... 313
Upload a List of URL Keyword Deletions.................... 314
Reload the Library............................................................. 314
Search Engine Keywords window .......................................... 315
View a List of Search Engine Keywords ........................... 316
Add or Remove Search Engine Keywords ........................ 316
Add a Search Engine Keyword to the Library............. 316
Remove a Search Engine Keyword from the Library.. 317
Upload a List of Search Engine Keywords........................ 317
Upload a List of Search Engine Keyword Additions ... 317
Upload a List of Search Engine Keyword Deletions ... 318
Reload the Library............................................................. 318
Chapter 4: Reporting screen .................................................. 319
Report Configuration ..................................................................... 320
Report Configuration window ................................................. 320
Transfer Logs to the ER .................................................... 320
Real Time Probe ........................................................................... 321
Real Time Probe window ........................................................ 321
Configuration..................................................................... 322
Enable Real Time Probes........................................... 322
Set up Real Time Probes............................................ 322
Exclude an IP Address from Real Time Probing ........ 322
Remove IPs from the White List ................................. 323
Report Recipients.............................................................. 324
Specify Email File Criteria........................................... 324
Set up Email Addresses to Receive Reports.............. 325
Remove Email Addresses .......................................... 325
Logon Accounts ................................................................ 326
Set up Users Authorized to Create Probes................. 326
Deactivate an Authorized Logon Account................... 327

CONTENTS
xvi 8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE
Delete a Logon Account ............................................. 327
Go to Real Time Probe Reports GUI ................................ 328
Re-login window ......................................................... 328
Real Time Probe Reports.................................................. 329
Create a Real Time Probe.......................................... 329
View Real Time Probe Details .................................... 332
Usage Graphs ............................................................................... 336
Usage Graphs window ........................................................... 336
Select a Graph to View ..................................................... 337
Recent Trend .............................................................. 337
Daily Peaks................................................................. 338
Shadow Log Format ...................................................................... 339
Shadow Log Format window .................................................. 339
Specify the Shadow Log Format ....................................... 340
Auto-detect option....................................................... 340
Post 2.0.10 log format option...................................... 341
Post 2.0 log format option........................................... 341
Post 1.9 log format option........................................... 341
Pre 1.9 log format option ............................................ 341
Apply Setting ..................................................................... 341
GROUP ADMINISTRATOR SECTION .............................342
Introduction ............................................................................. 342
Chapter 1: Group screen ........................................................ 343
IP ................................................................................................... 345
Refresh ................................................................................... 345
Refresh the Master IP Group, Member ............................. 345
Master IP Group ............................................................................ 346
Group window ......................................................................... 347
Change the Group Administrator Password...................... 347
Members window .................................................................... 348
Add the IP Address of the Member ................................... 349
Add the MAC Address of the Member .............................. 349
Remove a Member from the Group .................................. 349
Override Account window ....................................................... 350
Add an Override Account .................................................. 351
Category Profile .......................................................... 352
Redirect URL .............................................................. 354
Filter Options .............................................................. 355

CONTENTS
8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE xvii
Edit an Override Account .................................................. 357
Change the Password ................................................ 357
Modify an Override Account ....................................... 358
Delete an Override Account .............................................. 358
Group Profile window ............................................................. 359
Category Profile ................................................................ 359
Create, Edit a List of Selected Categories.................. 360
Redirect URL..................................................................... 362
Create, Edit the Redirect URL .................................... 362
Filter Options..................................................................... 363
Create, Edit the Filter Options .................................... 364
Exception URL window ........................................................... 366
Block URL frame ............................................................... 367
ByPass URL frame............................................................ 367
Apply Settings ................................................................... 367
Time Profile window ............................................................... 368
Add a Time Profile............................................................. 369
Category Profile .......................................................... 370
Redirect URL .............................................................. 371
Filter Options .............................................................. 372
Exception URL............................................................ 373
Modify a Time Profile ........................................................ 375
Delete a Time Profile......................................................... 375
Upload/Download IP Profile window ....................................... 376
Upload IP Profiles ............................................................. 377
Download Profile ............................................................... 378
Add Sub Group ....................................................................... 379
Add an IP Sub Group ........................................................ 379
Add Individual IP ..................................................................... 380
Add an Individual IP Member ............................................ 380
Delete Group .......................................................................... 381
Delete a Master IP Group Profile ...................................... 381
Paste Sub Group .................................................................... 382
Paste a Copied IP Sub Group........................................... 382
Sub Group ..................................................................................... 383
Sub Group (IP Group) window ............................................... 384
View IP Sub-Group Details ............................................... 385
Add IP Sub-Group Details................................................. 385
Members window .................................................................... 387
Modify Sub-Group Members ............................................. 388
Sub Group Profile window ...................................................... 389

CONTENTS
xviii 8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE
Exception URL window ........................................................... 389
Time Profile window ............................................................... 389
Delete Sub Group ................................................................... 390
Delete an IP Sub-Group .................................................... 390
Copy Sub Group ..................................................................... 390
Copy an IP Sub-Group...................................................... 390
Individual IP ................................................................................... 391
Member window ..................................................................... 392
Enter the IP Address of the Member................................. 392
Individual IP Profile window .................................................... 393
Exception URL window ........................................................... 393
Time Profile window ............................................................... 393
Delete Individual IP ................................................................. 394
Delete an Individual IP Member ........................................ 394
Chapter 2: Library screen ....................................................... 395
Library Lookup .............................................................................. 396
Library Lookup window ........................................................... 396
Look up a URL .................................................................. 397
Look up a Search Engine Keyword................................... 398
Custom Categories ....................................................................... 399
Add Category .......................................................................... 400
Add a Custom Library Category........................................ 400
Refresh ................................................................................... 401
Refresh the Library............................................................ 401
Custom library category ................................................................ 402
Library Details window ............................................................ 403
View, Edit Library Details .................................................. 404
URLs window .......................................................................... 405
View a List of URLs in the Library Category ..................... 406
Add or Remove URLs or Wildcard URLs .......................... 407
Add a URL to the Library Category............................. 407
Add a Wildcard URL to the Library Category.............. 408
Remove a URL from the Library Category ................. 409
Upload a Master List to the Library ................................... 410
Upload a Master List of URLs..................................... 410
Upload a Master List of Wildcard URLs...................... 412
Reload the Library............................................................. 414
URL Keywords window ........................................................... 415
View a List of URL Keywords............................................ 416
Add or Remove URL Keywords ........................................ 416

CONTENTS
8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE xix
Add a URL Keyword to the Library Category.............. 416
Remove a URL Keyword from the Library .................. 416
Upload a List of URL Keywords to the Library .................. 417
Reload the Library............................................................. 417
Search Engine Keywords window .......................................... 418
View a List of Search Engine Keywords ........................... 419
Add or Remove Search Engine Keywords ........................ 419
Add a Search Engine Keyword to the Library............. 419
Remove a Search Engine Keyword............................ 420
Upload a Master List of Search Engine Keywords............ 420
Reload the Library............................................................. 420
Delete Category ...................................................................... 421
Delete a Custom Category................................................ 421
TECHNICAL SUPPORT / PRODUCT WARRANTIES .........422
Technical Support ................................................................... 422
Hours ............................................................................................. 422
Contact Information ....................................................................... 422
Domestic (United States) ........................................................ 422
International ............................................................................ 422
E-Mail ..................................................................................... 422
Office Locations and Phone Numbers .................................... 423
8e6 Corporate Headquarters (USA).................................. 423
8e6 Taiwan........................................................................ 423
Support Procedures ...................................................................... 424
Product Warranties ................................................................. 425
Standard Warranty ........................................................................ 425
Technical Support and Service ..................................................... 426
Extended Warranty (optional) ....................................................... 427
Extended Technical Support and Service .....................................427
APPENDICES SECTION ...............................................428
Appendix A .............................................................................. 428
Filtering Profile Format and Rules ................................................. 428
Rule Criteria ............................................................................ 428
Appendix B .............................................................................. 431
Traveler Log Messages ................................................................. 431

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xx 8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE
General Activity ...................................................................... 432
Startup, Finish ................................................................... 432
Command Executed More than Once............................... 432
System Command Execution............................................ 432
Temp Files ........................................................................ 432
Library Download Process ................................................ 433
Customer Feedback Module Option ........................... 434
Library Update Process..................................................... 434
Printstack Trace ................................................................ 434
Error Messages................................................................. 435
Weekly Update (7 Days Library) ............................................. 436
Summary Messages ......................................................... 436
Full URL Library Update (URLs, URL Keywords) ................... 437
All Library Updates (includes all other msgs.) ........................ 437
IM and P2P Pattern File Update ....................................... 437
Newsgroup Library Update (News) ................................... 437
Search Engine Keywords Library Update ......................... 438
Patch Update .......................................................................... 438
Emergency Update ................................................................. 438
Appendix C .............................................................................. 439
Create a Custom Block Page ........................................................ 439
Part I: Modify the R3000 ......................................................... 439
1. Enable block page redirection ....................................... 439
Option 1: Modify the back end .................................... 439
Option 2: Modify the R3000 console........................... 440
2. Exclude filtering <server for block page> IP.................. 440
Part II: Customize the Block Page .......................................... 441
1. Set up a Web server ..................................................... 441
2. Create a customized block page................................... 441
Show 8e6’s information in the block page (optional) .. 441
Implement the “further option” (optional) .................... 442
Customized block page examples.............................. 442
Part III: Restart the R3000 ...................................................... 442
Reference ............................................................................... 443
HTML ................................................................................ 443
CGI written in Perl ............................................................. 445
Embed data in query string......................................... 445
Use Java Script to post form data............................... 446
CGI written in C................................................................. 448