8e6 Technologies Enterprise Filter Authentication R3000 User manual

® R3000 | Enterprise Filter
USER
GUIDE
Model: R3000
Release 2.0.12 • Manual Version 1.01

ii 8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE

8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE iii
R3000 ENTERPRISE FILTER USER GUIDE
© 20088e6 Technologies
All rights reserved.
Version 1.01, published January 2008
To be used with the R3000 Authentication User Guide version
1.01 for software release 2.0.10
Printed in the United States of America
This document may not, in whole or in part, be copied, photo-
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sent from 8e6 Technologies.
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this product, the information described in this documentation
is subject to change without notice.
The latest version of this document can be obtained from
http://www.8e6.com/docs/r3000_ug_r2.pdf.
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Part# R3.2.0-UG_v1.01-0801

iv 8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE

8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE v
CONTENTS
INTRODUCTORY SECTION ...............................................1
R3000 Enterprise Filter ...............................................................1
About this User Guide ................................................................1
How to Use this User Guide ....................................................... 3
Conventions ...................................................................................... 3
Terminology ...................................................................................... 4
Overview ...................................................................................... 9
Environment Requirements ..................................................... 10
Workstation Requirements .............................................................. 10
Network Requirements .................................................................... 10
Chapter 1: Filtering Operations ............................................... 11
Operational Modes .......................................................................... 11
Invisible Mode ........................................................................... 12
Router Mode ............................................................................. 14
Firewall Mode ........................................................................... 15
Group Types ................................................................................... 17
Global Group ............................................................................ 17
IP Groups ................................................................................. 18
Filtering Profile Types ..................................................................... 19
Static Filtering Profiles .............................................................. 20
Master IP Group Filtering Profile......................................... 20
IP Sub-Group Filtering Profile ............................................. 20
Individual IP Member Filtering Profile ................................. 20
Active Filtering Profiles ............................................................. 21
Global Filtering Profile......................................................... 21
Override Account Profile ..................................................... 21
Time Profile ......................................................................... 21
Lock Profile ......................................................................... 21
Filtering Profile Components ........................................................... 22
Library Categories .................................................................... 23
8e6 Supplied Categories..................................................... 23
Custom Categories ............................................................. 23

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vi 8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE
Service Ports ............................................................................ 24
Rules ........................................................................................ 24
Minimum Filtering Level ............................................................ 24
Filter Settings ............................................................................ 25
Filtering Rules ................................................................................. 26
Filtering Levels Applied ............................................................ 26
Chapter 2: Logging and Blocking ............................................ 28
Web Access Logging ...................................................................... 28
Instant Messaging, Peer-to-Peer Blocking ...................................... 29
How IM and P2P Blocking Works ............................................. 29
IM Blocking.......................................................................... 29
P2P Blocking....................................................................... 30
Setting up IM and P2P .............................................................. 30
Using IM and P2P ..................................................................... 31
Block IM, P2P for All Users ................................................. 31
Block IM for All Users ................................................... 31
Block P2P for All Users................................................. 32
Block Specified Entities from Using IM, P2P....................... 32
Block IM for a Specific Entity ........................................ 32
Block P2P for a Specific Entity ..................................... 33
Chapter 3: Synchronizing Multiple Units ................................ 34
R3000 Synchronization ................................................................... 34
Synchronization Setup .................................................................... 36
Setting up a Source Server ...................................................... 36
Setting up a Target Server ....................................................... 36
Types of Synchronization Processes .............................................. 37
Filtering Profile Synchronization Process ................................. 37
Library Synchronization Process .............................................. 38
Delays in Synchronization ............................................................... 39
Synchronized, Non-Synchronized Items ......................................... 40
Synchronize All Items ............................................................... 41
Synchronized Items (All) ..................................................... 41
Functionally Synchronized Items ........................................ 41
Non-synchronized Items ..................................................... 42
Synchronize Only Library Items ................................................ 43
Synchronized Items (Library Only) ...................................... 43
Functionally Synchronized Items ........................................ 43
Non-synchronized Items ..................................................... 43
Server Maintenance Procedures ..................................................... 45

CONTENTS
8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE vii
Source Server Failure Scenarios .............................................. 45
Establish Backup Procedures ................................................... 45
Use a Backup File to Set up a Source Server .......................... 46
Set up a Target Server as a Source Server ........................ 46
Set up a Replacement Target Server.................................. 47
Set up a New Source Server from Scratch ............................... 47
Set up a Target Server as a Source Server ........................ 47
Chapter 4: Getting Started ....................................................... 48
Initial Setup ..................................................................................... 48
Using the Administrator Console ..................................................... 48
Log On ...................................................................................... 48
Last Library Update message ............................................. 51
Navigation Tips ......................................................................... 53
Access Main Sections ......................................................... 53
Help Features...................................................................... 55
Access Help Topics ...................................................... 55
Tooltips ......................................................................... 56
Screen and Window Navigation .......................................... 57
Topic Links.................................................................... 58
Select Sub-topics.......................................................... 59
Navigate a Tree List...................................................... 60
Tree List Topics and Sub-topics ................................... 61
Navigate a Window with Tabs ...................................... 62
Console Tips and Shortcuts ................................................ 63
Navigation Path ............................................................ 63
Refresh the Console ..................................................... 64
Select Multiple Items..................................................... 64
Copy and Paste Text .................................................... 64
Calculate IP Ranges without Overlaps ......................... 65
Log Off ...................................................................................... 66
GLOBAL ADMINISTRATOR SECTION ..............................67
Introduction ............................................................................... 67
Chapter 1: System screen ........................................................ 68
Control ............................................................................................. 70
Filter window ............................................................................. 71
Local Filtering...................................................................... 72
Disable Local Filtering Options ..................................... 72

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viii 8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE
Enable Local Filtering Options...................................... 73
HTTP Filtering ..................................................................... 73
Enable HTTP Packet Splitting Detection ...................... 73
Disable HTTP Packet Splitting Detection ..................... 73
HTTPS Filtering................................................................... 74
Service Control.................................................................... 75
Enable Pattern Blocking ............................................... 75
Disable Pattern Blocking............................................... 76
Target(s) Filtering................................................................ 76
Disable Filtering on Target Servers .............................. 76
Enable Filtering on Target Servers ............................... 76
Block Page Authentication window ........................................... 77
Enter, Edit Block Page Options........................................... 78
Block page .......................................................................... 80
Options page....................................................................... 82
Option 2 ........................................................................ 83
Option 3 ........................................................................ 84
ShutDown window .................................................................... 85
Shut Down the Server ......................................................... 85
Reboot window ......................................................................... 86
Reboot the Server ............................................................... 87
Network ........................................................................................... 89
LAN Settings window ................................................................ 90
Specify LAN Settings .......................................................... 91
NTP Servers window ................................................................ 92
Specify Network Time Protocol Servers.............................. 93
Add an NTP Server....................................................... 93
Remove an NTP Server................................................ 93
Regional Setting window .......................................................... 94
Specify the Time Zone, Language Set................................ 95
Block Page Route Table window .............................................. 96
Add a Router ....................................................................... 97
Remove a Router ................................................................ 97
Administrator ................................................................................... 98
Administrator window ............................................................... 98
Add a Global Administrator Account ................................... 99
Edit a Global Administrator Account ................................... 99
Delete a Global Administrator Account ............................. 100
Secure Logon ................................................................................ 101
Logon Settings window ........................................................... 102
Enable, Disable Password Expiration ............................... 103

CONTENTS
8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE ix
Enable, Disable Account Lockout ..................................... 104
Logon Management ................................................................ 106
View User Account Status, Unlock Username .................. 107
View Account Status................................................... 107
Unlock a Username .................................................... 107
View Locked IP Address, Unlock IP Address.................... 108
View Locked IPs ......................................................... 108
Unlock an IP Address ................................................. 108
Diagnostics .................................................................................... 109
System Command window ..................................................... 110
Perform a Diagnostic Test, View Data .............................. 111
Command Selections ........................................................ 112
Ping............................................................................. 112
Trace Route ................................................................ 112
Process list ................................................................. 112
TOP CPU processes .................................................. 113
NIC configuration ........................................................ 113
Active connections...................................................... 113
Routing table............................................................... 113
Current memory usage ............................................... 114
CPU usage ................................................................. 114
System performance................................................... 114
Recent logins .............................................................. 114
View Log File window ............................................................. 115
View Log Results .............................................................. 116
Troubleshooting Mode window ............................................... 118
Use the Troubleshooting Mode ......................................... 119
Active Profile Lookup window ................................................. 120
Verify Whether a Profile is Active...................................... 121
Admin Audit Trail window ....................................................... 124
Admin Audit Trail............................................................... 124
Specify FTP Criteria.................................................... 125
FTP the Log on Demand ............................................ 125
View .................................................................................. 126
View the Log of Administrator Changes ..................... 126
Alert ............................................................................................... 127
Alert window ........................................................................... 128
Enable the Alert Feature ................................................... 130
Modify Alert Settings ......................................................... 130
Disable the Alert Feature .................................................. 130
SMTP Server Settings window ............................................... 131

CONTENTS
x8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE
Enter, Edit SMTP Server Settings ..................................... 131
Verify SMTP Settings ........................................................ 132
Patch ............................................................................................. 133
Patch window ......................................................................... 134
Read Information about a Software Update...................... 135
Select and Apply a Software Update ................................ 136
Undo an Applied Software Update.................................... 138
Patch Update Log window ...................................................... 139
View Log Contents ............................................................ 139
Download Log, View, Print Contents................................. 140
Download the Log....................................................... 140
View the Contents of the Log...................................... 142
Save, Print the Log File Contents ............................... 144
Synchronization ............................................................................. 145
Setup window ......................................................................... 146
Using Only One R3000 on the Network ............................ 147
Using More than One R3000 on the Network ................... 147
Set up an R3000 to be a Source Server..................... 147
Sync All Target Servers with the Same Settings ........ 150
Set up an R3000 to be a Target Server...................... 151
Status window ........................................................................ 153
View the Sync Status of Targets from the Source ............ 154
View Items in the Queue............................................. 155
View Items Previously Synced to the Server .............. 156
Place Items in Queue for Syncing..................................... 156
View the Sync Status of the Target Server ....................... 157
Mode ............................................................................................. 159
Operation Mode window ......................................................... 160
Set the Operation Mode .................................................... 161
Specify the Listening Device ............................................. 161
Specify the Block Page Device ......................................... 161
Invisible Option: Specify the Block Page Delivery............. 162
Mobile Option: Specify the Mobile Client Control .............. 163
Apply Operation Mode Settings ........................................ 163
Proxy Environment Settings window ...................................... 164
Use a Local Proxy Server ................................................. 165
Use Proxy Port 80 ............................................................. 165
Authentication ............................................................................... 166
NIC Mode ...................................................................................... 167
NIC Mode window .................................................................. 167
View the NIC Negotiation .................................................. 168

CONTENTS
8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE xi
Modify the NIC Mode Setting ............................................ 169
NIC Mode Speeds Chart ................................................... 170
Backup/Restore ............................................................................. 171
Backup/Restore window ......................................................... 171
Backup Procedures........................................................... 172
Perform a Backup ............................................................. 173
Download a File ................................................................ 174
Perform a Restoration ....................................................... 176
Upload a File to the Server......................................... 176
Restore Configurations to the Server ......................... 177
Remove a Backup File ...................................................... 178
View Backup and Restoration Details ............................... 178
Reset ............................................................................................. 179
Reset window ......................................................................... 179
Reset All Server Settings .................................................. 180
Radius Authentication Settings ..................................................... 181
Radius Authentication Settings window .................................. 181
Enable Radius................................................................... 182
Specify Radius Authentication Settings ...................... 182
Apply Settings............................................................. 183
Disable Radius .................................................................. 184
SNMP ............................................................................................ 185
SNMP window ........................................................................ 185
Enable SNMP.................................................................... 186
Specify Monitoring Settings............................................... 186
Set up Community Token for Public Access............... 186
Create, Build the Access Control List ......................... 186
Maintain the Access Control List ................................ 186
Hardware Failure Detection .......................................................... 187
Hardware Failure Detection window ....................................... 187
View the Status of the Hard Drives ................................... 188
X Strikes Blocking ......................................................................... 189
X Strikes Blocking window ...................................................... 189
Configuration..................................................................... 190
Set up Blocking Criteria .............................................. 190
Reset All Workstations................................................ 191
Lock Page................................................................... 191
Overblocking or Underblocking................................... 193
Email Alert......................................................................... 194
Set up Email Alert Criteria .......................................... 195
Set up Email Alert Recipients ..................................... 196

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xii 8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE
Remove Email Alert Recipients .................................. 196
Logon Accounts ................................................................ 197
Set up Users Authorized to Unlock Workstations ....... 197
Deactivate an Authorized Logon Account................... 198
Delete a Logon Account ............................................. 198
Categories......................................................................... 199
Set up Categories to Receive Strikes or No Strikes ... 199
Go to X Strikes Unlock Workstation GUI........................... 200
Re-login window ......................................................... 200
X Strikes Unlock Workstation ............................................ 201
Unlock a Workstation.................................................. 201
Set up an Email Address to Receive Alerts ................ 202
Remove an Email Address from the Alert List ............ 202
Close the Pop-up Window .......................................... 202
Warn Option Setting ...................................................................... 203
Warn Option Setting window .................................................. 203
Specify the Interval for Re-displaying the Warn page ....... 204
Customization ............................................................................... 205
Common Customization window ............................................ 206
Enable, Disable Features.................................................. 207
Lock Page Customization window .......................................... 209
Edit Entries, Setting........................................................... 210
Preview Sample Lock Page .............................................. 210
Block Page Customization window ......................................... 212
Add, Edit Entries ............................................................... 213
Preview Sample Block Page ............................................. 213
Warn Page Customization window ......................................... 216
Add, Edit Entries ............................................................... 217
Preview Sample Warning Page ........................................ 217
Profile Control window ............................................................ 220
Edit Entries........................................................................ 221
Chapter 2: Group screen ........................................................ 222
Global Group ................................................................................. 224
Range to Detect window ......................................................... 225
Add a Segment to the Network ......................................... 226
Range to Detect Setup Wizard ................................... 228
Range to Detect Advanced Settings........................... 235
Modify a Segment of the Network ..................................... 236
Remove a Segment from the Network .............................. 236
Rules window ......................................................................... 237

CONTENTS
8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE xiii
Add a Rule ........................................................................ 238
Modify a Rule .................................................................... 239
Remove a Rule ................................................................. 240
Global Group Profile window .................................................. 241
Category Profile ................................................................ 242
Create, Edit a List of Selected Categories.................. 242
Port.................................................................................... 244
Create, Edit a List of Service Ports............................. 245
Default Redirect URL ........................................................ 246
Create, Edit the Redirect URL .................................... 246
Filter Options..................................................................... 247
Create, Edit the Filter Options .................................... 248
Override Account window ....................................................... 252
Add an Override Account .................................................. 253
Category Profile .......................................................... 254
Redirect URL .............................................................. 256
Filter Options .............................................................. 257
Edit an Override Account .................................................. 260
Change the Password ................................................ 260
Modify an Override Account ....................................... 260
Delete an Override Account .............................................. 261
Upload/Download IP Profile window ....................................... 262
Upload IP Profiles ............................................................. 263
Download Profile ............................................................... 264
Minimum Filtering Level window ............................................. 265
Minimum Filtering Categories ........................................... 265
Create, Edit Minimum Filtering Categories ................. 267
Port.................................................................................... 268
Create, Edit a List of Service Ports............................. 268
Minimum Filtering Bypass Options.................................... 270
Specify Minimum Filtering Bypass Options ................ 271
Refresh All .............................................................................. 272
Refresh All Main Branches................................................ 272
IP ................................................................................................... 273
Add Group .............................................................................. 274
Add a Master IP Group ..................................................... 274
Refresh ................................................................................... 275
Refresh IP Groups ............................................................ 275
Chapter 3: Library screen ....................................................... 276
Updates ......................................................................................... 278

CONTENTS
xiv 8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE
Configuration window ............................................................. 279
Select the Transfer Protocol.............................................. 279
Set a Time for Updates to be Retrieved ............................ 280
Optional: Specify a Proxy Server ...................................... 280
Select the Log Level.......................................................... 280
Manual Update window .......................................................... 281
Specify the Type of On Demand Update .......................... 282
Additional Language Support window .................................... 283
Select Additional Languages............................................. 283
Library Update Log window .................................................... 285
View the Library Update Process...................................... 286
Download Log, View, Print Contents................................. 286
Download the Log....................................................... 286
View the Contents of the Log...................................... 288
Save, Print the Log File Contents ............................... 290
Emergency Update Log window ............................................. 292
View the Emergency Software Update Process ............... 293
Download the Software Update Log File........................... 293
Library Lookup .............................................................................. 294
Library Lookup window ........................................................... 294
URL Lookup, Removal ...................................................... 295
Perform a URL Check................................................. 295
Remove a URL ........................................................... 296
Search Engine Keyword Lookup, Removal....................... 296
Perform a Search Engine Keyword Check ................. 296
Remove a Search Engine Keyword............................ 296
Reload the Library............................................................. 296
Customer Feedback Module ......................................................... 297
Customer Feedback Module window ...................................... 297
Disable Customer Feedback Module ................................ 298
Enable Customer Feedback Module................................. 298
Category Weight System .............................................................. 301
Category Weight System window ........................................... 301
View the Current Selections.............................................. 302
Method for Weighting Library Categories.......................... 302
Weighting Library Categories............................................ 303
NNTP Newsgroup ......................................................................... 304
NNTP Newsgroup window ...................................................... 304
Add a Newsgroup to the Library........................................ 305
Remove a Newsgroup from the Library ............................ 305
Category Groups ........................................................................... 306

CONTENTS
8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE xv
Library Details window ............................................................ 308
View Library Details .......................................................... 308
URLs window .......................................................................... 309
View a List of URLs in the Library Category ..................... 310
Add or Remove URLs, Reload the Library........................ 311
Add a URL to the Library Category............................. 311
Add a Wildcard URL to the Library Category.............. 312
Remove a URL from the Library Category ................. 313
Reload the Library ...................................................... 313
URL Keywords window ........................................................... 314
View a List of URL Keywords............................................ 315
Add or Remove URL Keywords ........................................ 315
Add a URL Keyword to the Library Category.............. 315
Remove a URL Keyword from the Library .................. 315
Upload a List of URL Keywords to the Library .................. 316
Upload a List of URL Keyword Additions.................... 316
Upload a List of URL Keyword Deletions.................... 317
Reload the Library............................................................. 317
Search Engine Keywords window .......................................... 318
View a List of Search Engine Keywords ........................... 319
Add or Remove Search Engine Keywords ........................ 319
Add a Search Engine Keyword to the Library............. 319
Remove a Search Engine Keyword from the Library.. 320
Upload a List of Search Engine Keywords........................ 320
Upload a List of Search Engine Keyword Additions ... 320
Upload a List of Search Engine Keyword Deletions ... 321
Reload the Library............................................................. 321
Chapter 4: Reporting screen .................................................. 322
Report Configuration ..................................................................... 324
Report Configuration window ................................................. 324
Specify the Reporting Device............................................ 325
8e6 Enterprise Reporter.................................................... 326
Edit ER Server Information ......................................... 326
Execute Log Transfer Now ......................................... 327
View Transfer Activity to the ER ................................. 328
Other Device ..................................................................... 329
Enter or Edit Server Information ................................. 329
View Transfer Activity to the Reporting Device........... 331
Real Time Probe ........................................................................... 332
Real Time Probe window ........................................................ 332

CONTENTS
xvi 8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE
Configuration..................................................................... 333
Enable Real Time Probes........................................... 333
Set up Real Time Probes............................................ 333
Exclude an IP Address from Real Time Probing ........ 333
Remove IPs from the White List ................................. 334
Report Recipients.............................................................. 335
Specify Email File Criteria........................................... 335
Set up Email Addresses to Receive Reports.............. 336
Remove Email Addresses .......................................... 336
Logon Accounts ................................................................ 337
Set up Users Authorized to Create Probes................. 337
Deactivate an Authorized Logon Account................... 338
Delete a Logon Account ............................................. 338
Go to Real Time Probe Reports GUI ................................ 339
Re-login window ......................................................... 339
Real Time Probe Reports.................................................. 340
Create a Real Time Probe.......................................... 340
View Real Time Probe Details .................................... 343
Shadow Log Format ...................................................................... 347
Shadow Log Format window .................................................. 347
Specify the Shadow Log Format ....................................... 348
Auto-detect option....................................................... 348
Post 2.0.10 log format option...................................... 349
Post 2.0 log format option........................................... 349
Post 1.9 log format option........................................... 349
Pre 1.9 log format option ............................................ 349
Apply Setting ..................................................................... 349
GROUP ADMINISTRATOR SECTION .............................350
Introduction ............................................................................. 350
Chapter 1: Group screen ........................................................ 351
IP ................................................................................................... 353
Refresh ................................................................................... 353
Refresh the Master IP Group, Member ............................. 353
Master IP Group ............................................................................ 354
Group window ......................................................................... 355
Change the Group Administrator Password...................... 355
Members window .................................................................... 356
Add the IP Address of the Member ................................... 357

CONTENTS
8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE xvii
Add the MAC Address of the Member .............................. 357
Remove a Member from the Group .................................. 357
Override Account window ....................................................... 358
Add an Override Account .................................................. 359
Category Profile .......................................................... 360
Redirect URL .............................................................. 362
Filter Options .............................................................. 363
Edit an Override Account .................................................. 365
Change the Password ................................................ 365
Modify an Override Account ....................................... 366
Delete an Override Account .............................................. 366
Group Profile window ............................................................. 367
Category Profile ................................................................ 367
Create, Edit a List of Selected Categories.................. 368
Redirect URL..................................................................... 370
Create, Edit the Redirect URL .................................... 370
Filter Options..................................................................... 371
Create, Edit the Filter Options .................................... 372
Exception URL window ........................................................... 374
Block URL frame ............................................................... 375
ByPass URL frame............................................................ 375
Apply Settings ................................................................... 375
Time Profile window ............................................................... 376
Add a Time Profile............................................................. 377
Category Profile .......................................................... 378
Redirect URL .............................................................. 379
Filter Options .............................................................. 380
Exception URL............................................................ 381
Modify a Time Profile ........................................................ 383
Delete a Time Profile......................................................... 383
Upload/Download IP Profile window ....................................... 384
Upload IP Profiles ............................................................. 385
Download Profile ............................................................... 386
Add Sub Group ....................................................................... 387
Add an IP Sub Group ........................................................ 387
Add Individual IP ..................................................................... 388
Add an Individual IP Member ............................................ 388
Delete Group .......................................................................... 389
Delete a Master IP Group Profile ...................................... 389
Paste Sub Group .................................................................... 390
Paste a Copied IP Sub Group........................................... 390

CONTENTS
xviii 8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE
Sub Group ..................................................................................... 391
Sub Group (IP Group) window ............................................... 392
View IP Sub-Group Details ............................................... 393
Add IP Sub-Group Details................................................. 393
Members window .................................................................... 395
Modify Sub-Group Members ............................................. 396
Sub Group Profile window ...................................................... 397
Exception URL window ........................................................... 397
Time Profile window ............................................................... 397
Delete Sub Group ................................................................... 398
Delete an IP Sub-Group .................................................... 398
Copy Sub Group ..................................................................... 398
Copy an IP Sub-Group...................................................... 398
Individual IP ................................................................................... 399
Member window ..................................................................... 400
Enter the IP Address of the Member................................. 400
Individual IP Profile window .................................................... 401
Exception URL window ........................................................... 401
Time Profile window ............................................................... 401
Delete Individual IP ................................................................. 402
Delete an Individual IP Member ........................................ 402
Chapter 2: Library screen ....................................................... 403
Library Lookup .............................................................................. 404
Library Lookup window ........................................................... 404
Look up a URL .................................................................. 405
Look up a Search Engine Keyword................................... 406
Custom Categories ....................................................................... 407
Add Category .......................................................................... 408
Add a Custom Library Category........................................ 408
Refresh ................................................................................... 409
Refresh the Library............................................................ 409
Custom library category ................................................................ 410
Library Details window ............................................................ 411
View, Edit Library Details .................................................. 412
URLs window .......................................................................... 413
View a List of URLs in the Library Category ..................... 414
Add or Remove URLs or Wildcard URLs .......................... 415
Add a URL to the Library Category............................. 415
Add a Wildcard URL to the Library Category.............. 416
Remove a URL from the Library Category ................. 417

CONTENTS
8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE xix
Upload a Master List to the Library ................................... 418
Upload a Master List of URLs..................................... 418
Upload a Master List of Wildcard URLs...................... 420
Reload the Library............................................................. 422
URL Keywords window ........................................................... 423
View a List of URL Keywords............................................ 424
Add or Remove URL Keywords ........................................ 424
Add a URL Keyword to the Library Category.............. 424
Remove a URL Keyword from the Library .................. 424
Upload a List of URL Keywords to the Library .................. 425
Reload the Library............................................................. 425
Search Engine Keywords window .......................................... 426
View a List of Search Engine Keywords ........................... 427
Add or Remove Search Engine Keywords ........................ 427
Add a Search Engine Keyword to the Library............. 427
Remove a Search Engine Keyword............................ 428
Upload a Master List of Search Engine Keywords............ 428
Reload the Library............................................................. 428
Delete Category ...................................................................... 429
Delete a Custom Category................................................ 429
TECHNICAL SUPPORT / PRODUCT WARRANTIES .........430
Technical Support ................................................................... 430
Hours ............................................................................................. 430
Contact Information ....................................................................... 430
Domestic (United States) ........................................................ 430
International ............................................................................ 430
E-Mail ..................................................................................... 430
Office Locations and Phone Numbers .................................... 431
8e6 Corporate Headquarters (USA).................................. 431
8e6 Taiwan........................................................................ 431
Support Procedures ...................................................................... 432
Product Warranties ................................................................. 433
Standard Warranty ........................................................................ 433
Technical Support and Service ..................................................... 434
Extended Warranty (optional) ....................................................... 435
Extended Technical Support and Service .....................................435

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xx 8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE
APPENDICES SECTION ...............................................436
Appendix A .............................................................................. 436
Filtering Profile Format and Rules ................................................. 436
Rule Criteria ............................................................................ 436
Appendix B .............................................................................. 439
Traveler Log Messages ................................................................. 439
General Activity ...................................................................... 440
Startup, Finish ................................................................... 440
Command Executed More than Once............................... 440
System Command Execution............................................ 440
Temp Files ........................................................................ 440
Library Download Process ................................................ 441
Customer Feedback Module Option ........................... 442
Library Update Process..................................................... 442
Printstack Trace ................................................................ 442
Error Messages................................................................. 443
Weekly Update (7 Days Library) ............................................. 444
Summary Messages ......................................................... 444
Full URL Library Update (URLs, URL Keywords) ................... 445
All Library Updates (includes all other msgs.) ........................ 445
IM and P2P Pattern File Update ....................................... 445
Newsgroup Library Update (News) ................................... 445
Search Engine Keywords Library Update ......................... 446
Patch Update .......................................................................... 446
Emergency Update ................................................................. 446
Appendix C .............................................................................. 447
Create a Custom Block Page ........................................................ 447
Part I: Modify the R3000 ......................................................... 447
1. Enable block page redirection ....................................... 447
Option 1: Modify the back end .................................... 447
Option 2: Modify the R3000 console........................... 448
2. Exclude filtering <server for block page> IP.................. 448
Part II: Customize the Block Page .......................................... 449
1. Set up a Web server ..................................................... 449
2. Create a customized block page................................... 449
Show 8e6’s information in the block page (optional) .. 449
Implement the “further option” (optional) .................... 450
Customized block page examples.............................. 450