8e6 Technologies HL-002-006 User manual

GUIDE
Enterprise Reporter
®
QUICK START
Model: ER
SL-002-002, HL-002-002, HL-022-002, HL-002-006, HL-022-006
Release: 5.2.00 / Updated: 12.18.09

ii 8e6 enterprise reporter Quick start Guide
8e6 enterprise reporter Quick start Guide
© 2009 8e6 Technologies. All rights reserved.
This document may not, in whole or in part, be copied, photocopied, reproduced, translated, or reduced to any elec-
tronic medium or machine readable form without prior written consent from 8e6 Technologies.
Every effort has been made to ensure the accuracy of this document. However, 8e6 Technologies makes no war-
ranties with respect to this documentation and disclaims any implied warranties of merchantability and tness for a
particular purpose. 8e6 Technologies shall not be liable for any error or for incidental or consequential damages in
connection with the furnishing, performance, or use of this manual or the examples herein. The information in this
documentation is subject to change without notice.
The ER products have been tested and found to comply with the limits for a Class A digital device, pursuant to part 15
of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequen-
cy energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference
to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in
which case the user will be required to correct the interference at his own expense.
Trademarks
Other product names mentioned in this manual may be trademarks or registered trademarks of their respective com-
panies and are the sole property of their respective manufacturers.
Part# ERul-QSG-091218

8e6 enterprise reporter Quick start Guide iii
Contents
eR enteRpRise RepoRteR intRoduCtion......................................................1
About this Document ....................................................................................................................2
Conventions Used in this Document...........................................................................................3
seRviCe infoRmation ..................................................................................4
pReliminaRy setup pRoCeduRes ................................................................. 5
Unpack the Unit from the Carton .................................................................................................5
Select a Site for the Server...........................................................................................................6
Rack Mount the Server..................................................................................................................7
Check the Power Supply.............................................................................................................16
General Safety Information.........................................................................................................17
install the seRveR ..................................................................................20
Step 1: Setup Procedures...........................................................................................................20
Step 1A: Quick Start Setup Procedures....................................................................................21
Step 1B: Console Setup Procedures.........................................................................................29
Step 1C: LCD Panel Setup Procedures .....................................................................................37
Step 2: Change User Name and Password, Set Self-Monitoring ............................................43
Step 3: R3000 Conguration ......................................................................................................46
Step 4: Client Workstation Conguration .................................................................................47
Step 5: Launch the ER Client .....................................................................................................48
ConClusion .............................................................................................50
Best RepoRting pRaCtiCes ......................................................................51
Reporting Scenarios ...................................................................................................................52
impoRtant infoRmation aBout using the eR in the evaluation mode .........69
Administrator Console, Expiration Screen ...............................................................................69
ER Client, ER Server Statistics Window....................................................................................70

iv 8e6 enterprise reporter Quick start Guide
led indiCatoRs and Buttons...................................................................71
SL Unit ..........................................................................................................................................71
HL Unit .........................................................................................................................................72
HL and SL Units...........................................................................................................................74
RegulatoRy speCifiCations and disClaimeRs.............................................75
Declaration of the Manufacturer or Importer ............................................................................75
appendix: fiBRe Channel ConneCted stoRage deviCe.............................. 78
Preliminary Setup Procedures ...................................................................................................78
Install the Unit..............................................................................................................................83
Physical Components.................................................................................................................85
index .......................................................................................................88

8e6 enterprise reporter Quick start Guide 1
eR enteRpRise RepoRteR intRoduCtion
Thank you for choosing to evaluate the 8e6 Technologies ER Enterprise Reporter.
The ER is designed to readily obtain information about end users’ Internet activity via
log les (text les containing Web access data) from a source device such as the 8e6
R3000 Internet Filter.
Both SL and HL server models include RAID technology for fault tolerance and high
performance.
The ER is comprised of the ER server and client application. Once the ER server is con-
gured and log les have populated the database, an administrator can use the ER cli-
ent reporting application to virtually generate an unlimited number of queries and reports
from data in the database. This data shows which end user is accessing which site, the
duration of each site visit, and the frequency of these visits, and can help administrators
identify Internet usage abusers, develop policies, and target sites to be ltered, in order
to maximize bandwidth utilization and productivity. The client gives the administrator the
ability to interrogate massive datasets through exible drill-down technology, until the
desired view is obtained, and then memorize and save the view to a user-dened report
menu for repetitive, scheduled execution and distribution.
Quick setup procedures—to implement the best reporting practices using the ER cli-
ent—are included in the Best Reporting Practices section that follows the Conclusion of
this guide.

2 8e6 enterprise reporter Quick start Guide
About this Document
This document is divided into the following sections:
Introduction - This section is comprised of an overview of the ER product and how
to use this document
Service Information - This section provides 8e6 Technologies contact information
Preliminary Setup Procedures - This section includes instructions on how to physi-
cally set up the ER in your network environment
Install the Server - This section explains how to congure the ER for reporting
Conclusion - This section indicates that the quick start steps have been completed
Best Reporting Practices - This section includes reporting scenarios and instruc-
tions for implementing the best reporting practices to capture a snapshot of end user
activity on your network that tells you whether or not policies are being enforced
Evaluation Mode - This section gives information on using the ER in the evaluation
mode
LED Indicators and Buttons - This section explains how to read LED indicators
and use LED buttons for troubleshooting the unit
Regulatory Specications and Disclaimers - This section cites safety and emis-
sions compliance information for the ER models referenced in this document
Appendix - The appendix explains how to set up the optional NAS (Fibre Channel
Connected Storage Device or “SAN”) unit
Index - An alphabetized list of some topics included in this document
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8e6 enterprise reporter Quick start Guide 3
Conventions Used in this Document
The following icons are used throughout this document to call attention to important
information pertaining to handling, operation, and maintenance of the server; safety and
preservation of the equipment, and personal safety:
NOTE: The “note” icon is followed by additional information to be consid-
ered.
WARNING: The “warning” icon is followed by information alerting you to a
potential situation that may cause damage to property or equipment.
CAUTION: The “caution” icon is followed by information warning you that a
situation has the potential to cause bodily harm or death.
IMPORTANT: The “important” icon is followed by information 8e6 recommends
that you review before proceeding with the next action.
The “book” icon references the ER Web Client User Guide. This
icon is found in the Best Reporting Practices section of this document.

4 8e6 enterprise reporter Quick start Guide
seRviCe infoRmation
The user should not attempt any maintenance or service on the unit beyond the proce-
dures outlined in this document.
Any initial hardware setup problem that cannot be resolved at your internal organiza-
tion should be referred to an 8e6 Technologies solutions engineer or technical support
representative.
8e6 Corporate Headquarters (USA)
Local : 714.282.6111
Domestic US : 1.888.786.7999
International : +1.714.282.6111
8e6 Taiwan
Taipei Local : 2397-0300
Domestic Taiwan : 02-2397-0300
International : 886-2-2397-0300
Procedures
When calling 8e6 Technologies regarding a problem, please provide the representative
the following information:
Your contact information.
Serial number or original order number.
Description of the problem.
Network environment in which the unit is used.
State of the unit before the problem occurred.
Frequency and repeatability of the problem.
Can the product continue to operate with this problem?
Can you identify anything that may have caused the problem?
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8e6 enterprise reporter Quick start Guide 5
pReliminaRy setup pRoCeduRes
Unpack the Unit from the Carton
Inspect the packaging container for evidence of mishandling during transit. If the pack-
aging container is damaged, photograph it for reference.
Carefully unpack the unit from the carton and verify that all accessories are included.
Save all packing materials in the event that the unit needs to be returned to 8e6 Tech-
nologies.
The carton should contain the following items:
1 Enterprise Reporter (ER)
1 Bezel to be installed on the front of the chassis
1 AC Power Cord, 2 AC Power Cords for HL servers
Serial Port Cable
1 CAT-5E Crossover Cable
Rack Mount Brackets (2)
1 End User License Agreement (EULA)
1 envelope containing a CD-ROM with PDFs of the ER user guides. The latest ver-
sions of our user guides can be obtained at http://www.m86security.com/support/
Enterprise-Reporter/documentation.asp
NOTES: A spare parts kit is included with the ER unit. For HL servers, this kit
contains a hard drive and power supply. For SL servers, this kit contains a hard
drive. Please refer to the appendix of the user guide for information on replac-
ing a hard drive or power supply. If you have purchased the optional NAS (Fibre
Channel Connected Storage Device or “SAN”) unit, an additional ve-foot CAT-
5E crossover cable is also included in the carton, and this unit also comes with a
spare parts kit.
Inspect the server and accessories for damage. If the contents appear damaged, le a
damage claim with the carrier immediately.
WARNING: To avoid danger of suffocation, do not leave plastic bags used for
packaging the server or any of its components in places where children or infants
may play with them.
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6 8e6 enterprise reporter Quick start Guide
Select a Site for the Server
The server operates reliably within normal ofce environmental limits. Select a site that
meets the following criteria:
Clean and relatively free of excess dust.
Well-ventilated and away from sources of heat, with the ventilating openings on the
server kept free of obstructions.
Away from sources of vibration or physical shock.
Isolated from strong electromagnetic elds and noise caused by electrical devices
such as elevators, copy machines, air conditioners, large fans, large electric motors,
radio and TV transmitters, and high-frequency security devices.
Access space provided so the server power cord can be unplugged from the power
supply or the wall outlet—this is the only way to remove the AC power cord from the
server.
Clearance provided for cooling and airow: Approximately 30 inches (76.2 cm) in the
back and 25 inches (63.5 cm) in the front.
Located near a properly earthed, grounded, power outlet.
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8e6 enterprise reporter Quick start Guide 7
Rack Mount the Server
Rack Setup Precautions
Warning:
Before rack mounting the server, the physical environment should be set up to safely
accommodate the server. Be sure that:
The weight of all units in the rack is evenly distributed. Mounting of the equipment in
the rack should be such that a hazardous condition is not achieved due to uneven
mechanical loading.
The rack will not tip over when the server is mounted, even when the unit is fully
extended from the rack.
For a single rack installation, stabilizers are attached to the rack.
For multiple rack installations, racks are coupled together.
Reliable earthing of rack-mounted equipment is maintained at all times. Particular
attention should be given to supply connections other than direct connections to the
branch circuit (e.g. use of power strips).
A power cord will be long enough to t into the server when properly mounted in the
rack and will be able to supply power to the unit.
The connection of the server to the power supply will not overload any circuits. Con-
sideration should be given to the connection of the equipment to the supply circuit
and the effect that overloading of the circuits might have on overcurrent protection
and supply wiring. Appropriate consideration of equipment nameplate ratings should
be used when addressing this concern.
The server is only connected to a properly rated supply circuit. Reliable earthing
(grounding) of rack-mounted equipment should be maintained.
The air ow through the server’s fan or vents is not restricted. Installation of the
equipment in a rack should be such that the amount of air ow required for safe
operation of the equipment is not compromised.
The maximum operating ambient temperature does not exceed 104°F (40°C). If
installed in a closed or multi-unit rack assembly, the operating ambient temperature
of the rack environment may be greater than room ambient. Therefore, consideration
should be given to installing the equipment in an environment compatible with the
maximum ambient temperature (Tma) specied by the manufacturer.
WARNING: Extend only one component at a time. Extending two or more
components simultaneously may cause the rack to become unstable.
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Rack Mount Instructions for HL Servers
Rack Setup Suggestions
Determine the placement of each component in the rack before you install the rails.
Install the heaviest server components on the bottom of the rack rst, and then work
up.
Identify the Sections of the Rack Rails
You should have received two rack rail assemblies with the 8e6 server unit. Each of
these assemblies consists of two sections: An inner xed chassis rail that secures to the
unit (A), and an outer xed rack rail that secures directly to the rack itself (B). Two pairs
of short brackets to be used on the front side of the outer rails are also included.
Install the Inner Rails
Both the left and right side inner rails have been pre-attached to the chassis. Proceed to
the next step.
Install the Outer Rails
Begin by measuring the distance from the front rail to the rear rail of the rack. Attach a
short bracket to the front side of the right outer rail and a long bracket to the rear side of
the right outer rail. Adjust both the short and long brackets to the proper distance so that
the rail can t snugly into the rack. Secure the short bracket to the front side of the outer
rail with two M4 screws and the long bracket to the rear side of the outer rail with three
M4 screws. Repeat these steps for the left outer rail.
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8e6 enterprise reporter Quick start Guide 9
Locking Tabs: Both chassis rails have a locking tab, which serves two functions. The
rst is to lock the server into place when installed and pushed fully into the rack, which is
its normal position. Secondly, these tabs also lock the server in place when fully extend-
ed from the rack. This prevents the server from coming completely out of the rack when
you pull it out for servicing.

10 8e6 enterprise reporter Quick start Guide
Install the Server into the Rack
You should now have rails attached to both the chassis and the rack unit. The next step
is to install the server chassis into the rack. Do this by lining up the rear of the chassis
rails with the front of the rack rails. Slide the chassis rails into the rack rails, keeping the
pressure even on both sides (you may have to depress the locking tabs when inserting).
When the server has been pushed completely into the rack, you should hear the locking
tabs “click.”

8e6 enterprise reporter Quick start Guide 11
Install the Server into a Telco Rack
If you are installing the 8e6 server unit into a Telco type rack, use two L-shaped brackets
on either side of the chassis (four total). First, determine how far follow the server will ex-
tend out the front of the rack. A larger chassis should be positioned to balance the weight
between front and back. If a bezel is included on your server, remove it. Then attach
the two front brackets to each side of the chassis, then the two rear brackets positioned
with just enough space to accommodate the width of the telco rack. Finish by sliding the
chassis into the rack and tightening the brackets to the rack.

12 8e6 enterprise reporter Quick start Guide
Rack Mount Instructions for SL Servers
Rack Setup Suggestions
Determine the placement of each component in the rack before you install the rails.
Install the heaviest server components on the bottom of the rack rst, and then work
up.
Install the Inner Slides
1. Locate the right inner slide, (the slide that will be used on the right side of chassis
when facing the front panel of the chassis).
2. Align the four (4) square holes on the right inner slide against the hooks on the right
side of the chassis as show below on the left.
3. Securely attach the slide to the chassis with two M4 at head screws and repeat the
steps 1-3 to install the left inner slide to the left side of the chassis.
Install the Outer Slides
1. Measure the distance from the front rail of the rack to the rear rail of the rack.
2. Attach a short bracket to the rear side of the right outer slide, and a long bracket to
the front side of the right outer slide as shown above on the right.
3. Adjust the short and long brackets to the proper distance so that the chassis can
snugly t into the rack.
4. Secure the slides to the cabinet with screws.
5. Repeat steps 1-4 for the left outer slide.
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8e6 enterprise reporter Quick start Guide 13
Install the Slide Assemblies to the Rack
1. After you have installed the short and long brackets to the outer slides, you are ready
to install the whole slide assemblies (outer slides with short and long brackets at-
tached) to the rack. (See the previous page.)
2. Use M5 screws and washers to secure the slide assemblies into the rack as shown
below:

14 8e6 enterprise reporter Quick start Guide
Install the Chassis into the Rack
1. Push the inner slides, which are attached to the chassis, into the grooves of the outer
slide assemblies that are installed in the rack as shown below:
2. Push the chassis all the way to the back of the outer slide assemblies as shown be-
low:

8e6 enterprise reporter Quick start Guide 15
Install the SL or HL Server Bezel
After rack mounting an SL or HL server, the bezel should be installed on the front end of
the chassis.
NOTE: This portion of the installation process requires you to unpack the bezel.
The bezel has been packaged separately from the unit to prevent damage during
shipping.
A. Hold the bezel upright and facing towards you (Fig. 1).
Fig. 1 - Front of bezel
B. Note that each end of the bezel contains two raised bumps (Fig. 2).
Fig. 2 - Bumps on right end of bezel Fig. 3 - Grooves in right U-shaped handle
C. Align these bumps along the two parallel grooves inside each U-shaped aluminum
chassis handle afxed to the front end of the chassis rail (Fig. 3).
D. Push the bezel towards the front of the chassis, inserting the USB B-type plug on the
back of the bezel (Fig. 4) into the USB port on the chassis.
Fig. 4 - Section of back of bezel with USB B-type plug

16 8e6 enterprise reporter Quick start Guide
Check the Power Supply
This server is equipped with a universal power supply that handles 100-240 V, 50/60 Hz.
A standard power cord interface (IEC 950) facilitates power plugs that are suitable for
most European, North American, and Pacic Rim countries.
Power Supply Precautions
Warning:
Use a regulating uninterruptible power supply (UPS) to protect the server from power
surges, voltage spikes and to keep the server operating in case of a power failure.
In geographic regions that are susceptible to electrical storms, 8e6 highly recom-
mends plugging the AC power cord for the server into a surge suppressor.
Use appropriately rated extension cords or power strips only.
Allow power supply units to cool before touching them.
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