8e6 Technologies Enterprise Filter R3000IR User manual

R3000 | Enterprise Filter
8e6R
USER
GUIDE
Model:R3000IR
Release2.0.00/VersionNo.: 1.02

ii 8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE

8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE iii
R3000 ENTERPRISE FILTER USER GUIDE
© 2007 8e6 Technologies
All rights reserved.
Version 1.02, published June 2007
To be used with R3000IR Authentication User Guide version
1.01 for software release 2.0.00
Printed in the United States of America
This document may not, in whole or in part, be copied, photo-
copied, reproduced, translated, or reduced to any electronic
medium or machine readable form without prior written con-
sent from 8e6 Technologies.
Every effort has been made to ensure the accuracy of this
document. However, 8e6 Technologies makes no warranties
with respect to this documentation and disclaims any implied
warranties of merchantability and fitness for a particular pur-
pose. 8e6 Technologies shall not be liable for any error or for
incidental or consequential damages in connection with the
furnishing, performance, or use of this manual or the exam-
ples herein. Due to future enhancements and modifications of
this product, the information described in this documentation
is subject to change without notice.
The latest version of this document can be obtained from
http://www.8e6.com/docs/ir_r3000_r2.pdf.
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and are the sole property of their respective manufacturers.
Part# IR-R3.2.0-UG_v1.02-0706

iv 8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE

8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE v
CONTENTS
INTRODUCTORY SECTION ...............................................1
R3000 Enterprise Filter ...............................................................1
About this User Guide ................................................................1
How to Use this User Guide ....................................................... 3
Conventions ...................................................................................... 3
Terminology ...................................................................................... 4
Overview ...................................................................................... 9
Environment Requirements ..................................................... 10
Workstation Requirements .............................................................. 10
Network Requirements .................................................................... 10
Chapter 1: Filtering Operations ............................................... 11
Operational Modes .......................................................................... 11
Invisible Mode ........................................................................... 12
Router Mode ............................................................................. 14
Firewall Mode ........................................................................... 15
Group Types ................................................................................... 17
Global Group ............................................................................ 17
IP Groups ................................................................................. 18
Filtering Profile Types ..................................................................... 19
Static Filtering Profiles .............................................................. 20
Master IP Group Filtering Profile......................................... 20
IP Sub-Group Filtering Profile ............................................. 20
Individual IP Member Filtering Profile ................................. 20
Active Filtering Profiles ............................................................. 21
Global Filtering Profile......................................................... 21
Override Account Profile ..................................................... 21
Time Profile ......................................................................... 21
Lock Profile ......................................................................... 21
Filtering Profile Components ........................................................... 22
Library Categories .................................................................... 23
8e6 Supplied Categories..................................................... 23
Custom Categories ............................................................. 23

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vi 8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE
Service Ports ............................................................................ 24
Rules ........................................................................................ 24
Minimum Filtering Level ............................................................ 24
Filter Settings ............................................................................ 25
Filtering Rules ................................................................................. 26
Filtering Levels Applied ............................................................ 26
Chapter 2: Logging and Blocking ............................................ 28
Web Access Logging ...................................................................... 28
Instant Messaging, Peer-to-Peer Blocking ...................................... 29
How IM and P2P Blocking Works ............................................. 29
IM Blocking.......................................................................... 29
P2P Blocking....................................................................... 30
Setting up IM and P2P .............................................................. 30
Using IM and P2P ..................................................................... 31
Block IM, P2P for All Users ................................................. 31
Block IM for All Users ................................................... 31
Block P2P for All Users................................................. 32
Block Specified Entities from Using IM, P2P....................... 32
Block IM for a Specific Entity ........................................ 32
Block P2P for a Specific Entity ..................................... 33
Chapter 3: Synchronizing Multiple Units ................................ 34
R3000 Synchronization ................................................................... 34
Synchronization Setup .................................................................... 36
Setting up a Source Server ...................................................... 36
Setting up a Target Server ....................................................... 36
Types of Synchronization Processes .............................................. 37
Filtering Profile Synchronization Process ................................. 37
Library Synchronization Process .............................................. 38
Delays in Synchronization ............................................................... 39
Synchronized, Non-Synchronized Items ......................................... 40
Synchronize All Items ............................................................... 41
Synchronized Items (All) ..................................................... 41
Functionally Synchronized Items ........................................ 41
Non-synchronized Items ..................................................... 42
Synchronize Only Library Items ................................................ 43
Synchronized Items (Library Only)...................................... 43
Functionally Synchronized Items ........................................ 43
Non-synchronized Items ..................................................... 43
Server Maintenance Procedures ..................................................... 45

CONTENTS
8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE vii
Source Server Failure Scenarios .............................................. 45
Establish Backup Procedures ................................................... 45
Use a Backup File to Set up a Source Server .......................... 46
Set up a Target Server as a Source Server ........................ 46
Set up a Replacement Target Server.................................. 47
Set up a New Source Server from Scratch ............................... 47
Set up a Target Server as a Source Server ........................ 47
Chapter 4: Getting Started ....................................................... 48
Initial Setup ..................................................................................... 48
Using the Administrator Console ..................................................... 48
Log On ...................................................................................... 48
Last Library Update message ............................................. 51
Navigation Tips ......................................................................... 53
Access Main Sections ......................................................... 53
Help Features...................................................................... 55
Access Help Topics ...................................................... 55
Tooltips ......................................................................... 56
Screen and Window Navigation .......................................... 57
Topic Links.................................................................... 58
Select Sub-topics.......................................................... 59
Navigate a Tree List...................................................... 60
Tree List Topics and Sub-topics ................................... 61
Navigate a Window with Tabs ...................................... 62
Console Tips and Shortcuts ................................................ 63
Navigation Path ............................................................ 63
Refresh the Console ..................................................... 64
Select Multiple Items..................................................... 64
Copy and Paste Text .................................................... 64
Calculate IP Ranges without Overlaps ......................... 65
Log Off ...................................................................................... 66
GLOBAL ADMINISTRATOR SECTION ..............................67
Introduction ............................................................................... 67
Chapter 1: System screen ........................................................ 68
Control ............................................................................................. 70
Filter window ............................................................................. 71
Local Filtering...................................................................... 72
Disable Local Filtering Options ..................................... 72

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viii 8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE
Enable Local Filtering Options...................................... 73
Service Blocking.................................................................. 73
Enable Options for IM, P2P .......................................... 73
Disable Options for IM, P2P ......................................... 74
HTTPS Filtering................................................................... 74
Service Control.................................................................... 75
Enable Proxy Pattern Blocking ..................................... 75
Disable Proxy Pattern Blocking .................................... 75
Target(s) Filtering................................................................ 76
Disable Filtering on Target Servers .............................. 76
Enable Filtering on Target Servers ............................... 76
Block Page Authentication window ........................................... 77
Enter, Edit Block Page Options........................................... 78
Block page .......................................................................... 80
Options page....................................................................... 82
Option 2 ........................................................................ 83
Option 3 ........................................................................ 84
ShutDown window .................................................................... 85
Shut Down the Server ......................................................... 85
Reboot window ......................................................................... 86
Reboot the Server ............................................................... 87
Network ........................................................................................... 89
LAN Settings window ................................................................ 90
Specify LAN Settings .......................................................... 91
NTP Servers window ................................................................ 92
Specify Network Time Protocol Servers.............................. 93
Add an NTP Server....................................................... 93
Remove an NTP Server................................................ 93
Regional Setting window .......................................................... 94
Specify the Time Zone, Language Set................................ 95
Block Page Route Table window .............................................. 96
Add a Router ....................................................................... 97
Remove a Router ................................................................ 97
Administrator ................................................................................... 98
Administrator window ............................................................... 98
Add a Global Administrator Account ................................... 99
Edit a Global Administrator Account ................................... 99
Delete a Global Administrator Account ............................... 99
Diagnostics .................................................................................... 100
System Command window ..................................................... 101
Perform a Diagnostic Test, View Data .............................. 102

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8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE ix
Command Selections ........................................................ 103
Ping............................................................................. 103
Trace Route ................................................................ 103
Process list ................................................................. 103
TOP CPU processes .................................................. 104
NIC configuration ........................................................ 104
Active connections...................................................... 104
Routing table............................................................... 104
Current memory usage ............................................... 105
CPU usage ................................................................. 105
System performance................................................... 105
Recent logins .............................................................. 105
View Log File window ............................................................. 106
View Log Results .............................................................. 107
Troubleshooting Mode window ............................................... 109
Use the Troubleshooting Mode ......................................... 110
Active Profile Lookup window ................................................. 111
Verify Whether a Profile is Active...................................... 112
Admin Audit Trail window ....................................................... 115
Admin Audit Trail............................................................... 115
Specify FTP Criteria.................................................... 116
FTP the Log on Demand ............................................ 116
View .................................................................................. 117
View the Log of Administrator Changes ..................... 117
Alert ............................................................................................... 118
Alert window ........................................................................... 119
Enable the Alert Feature ................................................... 121
Modify Alert Settings ......................................................... 121
Disable the Alert Feature .................................................. 121
SMTP Server Settings window ............................................... 122
Enter, Edit SMTP Server Settings..................................... 122
Verify SMTP Settings ........................................................ 123
Patch ............................................................................................. 124
Patch window ......................................................................... 125
Read Information about a Software Update...................... 126
Select and Apply a Software Update ................................ 127
Undo an Applied Software Update.................................... 129
Patch Update Log window ...................................................... 130
View Log Contents ............................................................ 130
Download Log, View, Print Contents................................. 131
Download the Log....................................................... 131

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x8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE
View the Contents of the Log...................................... 133
Save, Print the Log File Contents ............................... 135
Synchronization ............................................................................. 136
Setup window ......................................................................... 137
Using Only One R3000 on the Network ............................ 138
Using More than One R3000 on the Network ................... 138
Set up an R3000 to be a Source Server..................... 138
Sync All Target Servers with the Same Settings ........ 141
Set up an R3000 to be a Target Server...................... 142
Status window ........................................................................ 144
View the Sync Status of Targets from the Source ............ 145
View Items in the Queue............................................. 146
View Items Previously Synced to the Server .............. 147
Place Items in Queue for Syncing..................................... 147
View the Sync Status of the Target Server ....................... 148
Mode ............................................................................................. 150
Operation Mode window ......................................................... 151
Set the Operation Mode .................................................... 152
Specify the Listening Device ............................................. 152
Specify the Block Page Device ......................................... 152
Invisible Option: Specify the Block Page Delivery............. 153
Mobile Option: Specify the Mobile Client Control.............. 154
Apply Operation Mode Settings ........................................ 154
Proxy Environment Settings window ...................................... 155
Use a Local Proxy Server ................................................. 156
Use Proxy Port 80 ............................................................. 156
Authentication ............................................................................... 157
NIC Mode ...................................................................................... 158
NIC Mode window .................................................................. 158
View the NIC Negotiation .................................................. 159
Modify the NIC Mode Setting ............................................ 159
NIC Mode Speeds Chart ................................................... 160
Backup/Restore ............................................................................. 161
Backup/Restore window ......................................................... 161
Backup Procedures........................................................... 162
Perform a Backup ............................................................. 163
Download a File ................................................................ 164
Perform a Restoration ....................................................... 166
Upload a File to the Server......................................... 166
Restore Configurations to the Server ......................... 167
Remove a Backup File ...................................................... 168

CONTENTS
8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE xi
View Backup and Restoration Details ............................... 168
Reset ............................................................................................. 169
Reset window ......................................................................... 169
Radius Authentication Settings ..................................................... 170
Radius Authentication Settings window .................................. 170
Enable Radius................................................................... 171
Specify Radius Authentication Settings ...................... 171
Apply Settings............................................................. 172
Disable Radius .................................................................. 173
SNMP ............................................................................................ 174
SNMP window ........................................................................ 174
Enable SNMP.................................................................... 175
Specify Monitoring Settings............................................... 175
Set up Community Token for Public Access............... 175
Create, Build the Access Control List ......................... 175
Maintain the Access Control List ................................ 175
Hardware Failure Detection .......................................................... 176
Hardware Failure Detection window ....................................... 176
X Strikes Blocking ......................................................................... 177
X Strikes Blocking window ...................................................... 177
Configuration..................................................................... 178
Set up Blocking Criteria .............................................. 178
Reset All Workstations................................................ 179
Lock Page................................................................... 179
Overblocking or Underblocking................................... 181
Email Alert......................................................................... 182
Set up Email Alert Criteria .......................................... 183
Set up Email Alert Recipients ..................................... 184
Remove Email Alert Recipients .................................. 184
Logon Accounts ................................................................ 185
Set up Users Authorized to Unlock Workstations ....... 185
Deactivate an Authorized Logon Account................... 186
Delete a Logon Account ............................................. 186
Categories......................................................................... 187
Set up Categories to Receive Strikes or No Strikes ... 187
Go to X Strikes Unlock Workstation GUI........................... 188
Re-login window ......................................................... 188
X Strikes Unlock Workstation............................................ 189
Unlock a Workstation.................................................. 189
Set up an Email Address to Receive Alerts ................ 190
Remove an Email Address from the Alert List............ 190

CONTENTS
xii 8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE
Close the Pop-up Window .......................................... 190
Warn Option Setting ...................................................................... 191
Warn Option Setting window .................................................. 191
Specify the Interval for Re-displaying the Warn page ....... 192
Customization ............................................................................... 193
Common Customization window ............................................ 194
Enable, Disable Features.................................................. 195
Lock Page Customization window .......................................... 197
Edit Entries, Setting........................................................... 198
Preview Sample Lock Page .............................................. 198
Block Page Customization window ......................................... 200
Add, Edit Entries ............................................................... 201
Preview Sample Block Page ............................................. 201
Warn Page Customization window ......................................... 204
Add, Edit Entries ............................................................... 205
Preview Sample Warning Page ........................................ 205
Profile Control window ............................................................ 208
Edit Entries........................................................................ 209
Chapter 2: Group screen ........................................................ 210
Global Group ................................................................................. 212
Range to Detect window ......................................................... 213
Add a Segment to the Network ......................................... 214
Range to Detect Setup Wizard ................................... 216
Range to Detect Advanced Settings........................... 223
Modify a Segment of the Network ..................................... 224
Remove a Segment from the Network .............................. 224
Rules window ......................................................................... 225
Add a Rule ........................................................................ 226
Modify a Rule .................................................................... 227
Remove a Rule ................................................................. 227
Global Group Profile window .................................................. 228
Category Profile ................................................................ 229
Create, Edit a List of Selected Categories.................. 229
Port.................................................................................... 231
Create, Edit a List of Service Ports............................. 232
Default Redirect URL ........................................................ 233
Create, Edit the Redirect URL .................................... 233
Filter Options..................................................................... 234
Create, Edit the Filter Options .................................... 235
Override Account window ....................................................... 239

CONTENTS
8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE xiii
Add an Override Account .................................................. 240
Category Profile .......................................................... 241
Redirect URL .............................................................. 243
Filter Options .............................................................. 244
Edit an Override Account .................................................. 247
Change the Password ................................................ 247
Modify an Override Account ....................................... 247
Delete an Override Account .............................................. 248
Upload/Download IP Profile window ....................................... 249
Upload IP Profiles ............................................................. 250
Download Profile ............................................................... 251
Minimum Filtering Level window ............................................. 252
Minimum Filtering Categories ........................................... 252
Create, Edit Minimum Filtering Categories ................. 254
Port.................................................................................... 255
Create, Edit a List of Service Ports............................. 255
Minimum Filtering Bypass Options.................................... 257
Specify Minimum Filtering Bypass Options ................ 258
Refresh All .............................................................................. 259
Refresh All Main Branches................................................ 259
IP ................................................................................................... 260
Add Group .............................................................................. 261
Add a Master IP Group ..................................................... 261
Refresh ................................................................................... 262
Refresh IP Groups ............................................................ 262
Chapter 3: Library screen ....................................................... 263
Updates ......................................................................................... 265
Configuration window ............................................................. 266
Select the Transfer Protocol.............................................. 266
Set a Time for Updates to be Retrieved............................ 267
Optional: Specify a Proxy Server ...................................... 267
Select the Log Level.......................................................... 267
Manual Update window .......................................................... 268
Specify the Type of On Demand Update .......................... 269
Additional Language Support window .................................... 270
Select Additional Languages............................................. 270
Library Update Log window .................................................... 272
View the Library Update Process...................................... 273
Download Log, View, Print Contents................................. 273
Download the Log....................................................... 273

CONTENTS
xiv 8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE
View the Contents of the Log...................................... 275
Save, Print the Log File Contents ............................... 277
Emergency Update Log window ............................................. 279
View the Emergency Software Update Process ............... 280
Download the Software Update Log File........................... 280
Library Lookup .............................................................................. 281
Library Lookup window ........................................................... 281
URL Lookup, Removal ...................................................... 282
Perform a URL Check................................................. 282
Remove a URL ........................................................... 283
Search Engine Keyword Lookup, Removal....................... 283
Perform a Search Engine Keyword Check ................. 283
Remove a Search Engine Keyword............................ 283
Reload the Library............................................................. 283
Customer Feedback Module ......................................................... 284
Customer Feedback Module window ...................................... 284
Disable Customer Feedback Module ................................ 285
Enable Customer Feedback Module................................. 285
Category Weight System .............................................................. 288
Category Weight System window ........................................... 288
View the Current Selections.............................................. 289
Method for Weighting Library Categories.......................... 289
Weighting Library Categories............................................ 290
NNTP Newsgroup ......................................................................... 291
NNTP Newsgroup window ...................................................... 291
Add a Newsgroup to the Library........................................ 292
Remove a Newsgroup from the Library ............................ 292
Category Groups ........................................................................... 293
Library Details window ............................................................ 295
View Library Details .......................................................... 295
URLs window .......................................................................... 296
View a List of URLs in the Library Category ..................... 297
Add or Remove URLs, Reload the Library........................ 298
Add a URL to the Library Category............................. 298
Add a Wildcard URL to the Library Category.............. 299
Remove a URL from the Library Category ................. 300
Reload the Library ...................................................... 300
URL Keywords window ........................................................... 301
View a List of URL Keywords............................................ 302
Add or Remove URL Keywords ........................................ 302
Add a URL Keyword to the Library Category.............. 302

CONTENTS
8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE xv
Remove a URL Keyword from the Library .................. 302
Upload a List of URL Keywords to the Library .................. 303
Upload a List of URL Keyword Additions.................... 303
Upload a List of URL Keyword Deletions.................... 304
Reload the Library............................................................. 304
Search Engine Keywords window .......................................... 305
View a List of Search Engine Keywords ........................... 306
Add or Remove Search Engine Keywords........................ 306
Add a Search Engine Keyword to the Library............. 306
Remove a Search Engine Keyword from the Library.. 307
Upload a List of Search Engine Keywords........................ 307
Upload a List of Search Engine Keyword Additions ... 307
Upload a List of Search Engine Keyword Deletions ... 308
Reload the Library............................................................. 308
Chapter 4: Reporting screen .................................................. 309
Report Configuration ..................................................................... 310
Report Configuration window ................................................. 310
Transfer Logs to the ER .................................................... 310
Real Time Probe ........................................................................... 311
Real Time Probe window ........................................................ 311
Configuration..................................................................... 312
Enable Real Time Probes........................................... 312
Set up Real Time Probes............................................ 312
Exclude an IP Address from Real Time Probing ........ 312
Remove IPs from the White List ................................. 313
Report Recipients.............................................................. 314
Specify Email File Criteria........................................... 314
Set up Email Addresses to Receive Reports.............. 315
Remove Email Addresses .......................................... 315
Logon Accounts ................................................................ 316
Set up Users Authorized to Create Probes................. 316
Deactivate an Authorized Logon Account................... 317
Delete a Logon Account ............................................. 317
Go to Real Time Probe Reports GUI ................................ 318
Re-login window ......................................................... 318
Real Time Probe Reports.................................................. 319
Create a Real Time Probe.......................................... 319
View Real Time Probe Details .................................... 322
Usage Graphs ............................................................................... 326
Usage Graphs window ........................................................... 326

CONTENTS
xvi 8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE
Select a Graph to View ..................................................... 327
Recent Trend .............................................................. 327
Daily Peaks................................................................. 328
Shadow Log Format ...................................................................... 329
Shadow Log Format window .................................................. 329
Specify the Shadow Log Format ....................................... 330
Auto-detect option....................................................... 330
Post 2.0 log format option........................................... 331
Post 1.9 log format option........................................... 331
Pre 1.9 log format option ............................................ 331
Apply Setting ..................................................................... 331
GROUP ADMINISTRATOR SECTION .............................332
Introduction ............................................................................. 332
Chapter 1: Group screen ........................................................ 333
IP ................................................................................................... 335
Refresh ................................................................................... 335
Refresh the Master IP Group, Member ............................. 335
Master IP Group ............................................................................ 336
Group window ......................................................................... 337
Change the Group Administrator Password...................... 337
Members window .................................................................... 338
Add the IP Address of the Member ................................... 339
Add the MAC Address of the Member .............................. 339
Remove a Member from the Group .................................. 339
Override Account window ....................................................... 340
Add an Override Account .................................................. 341
Category Profile .......................................................... 342
Redirect URL .............................................................. 344
Filter Options .............................................................. 345
Edit an Override Account .................................................. 347
Change the Password ................................................ 347
Modify an Override Account ....................................... 348
Delete an Override Account .............................................. 348
Group Profile window ............................................................. 349
Category Profile ................................................................ 349
Create, Edit a List of Selected Categories.................. 350
Redirect URL..................................................................... 352
Create, Edit the Redirect URL .................................... 352

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8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE xvii
Filter Options..................................................................... 353
Create, Edit the Filter Options .................................... 354
Exception URL window ........................................................... 356
Block URL frame ............................................................... 357
ByPass URL frame............................................................ 357
Apply Settings ................................................................... 357
Time Profile window ............................................................... 358
Add a Time Profile............................................................. 359
Category Profile .......................................................... 360
Redirect URL .............................................................. 361
Filter Options .............................................................. 362
Exception URL............................................................ 363
Modify a Time Profile ........................................................ 365
Delete a Time Profile......................................................... 365
Upload/Download IP Profile window ....................................... 366
Upload IP Profiles ............................................................. 367
Download Profile ............................................................... 368
Add Sub Group ....................................................................... 369
Add an IP Sub Group ........................................................ 369
Add Individual IP ..................................................................... 370
Add an Individual IP Member ............................................ 370
Delete Group .......................................................................... 371
Delete a Master IP Group Profile ...................................... 371
Paste Sub Group .................................................................... 372
Paste a Copied IP Sub Group........................................... 372
Sub Group ..................................................................................... 373
Sub Group (IP Group) window ............................................... 374
View IP Sub-Group Details ............................................... 375
Add IP Sub-Group Details................................................. 375
Members window .................................................................... 377
Modify Sub-Group Members ............................................. 378
Sub Group Profile window ...................................................... 379
Exception URL window ........................................................... 379
Time Profile window ............................................................... 379
Delete Sub Group ................................................................... 380
Delete an IP Sub-Group.................................................... 380
Copy Sub Group ..................................................................... 380
Copy an IP Sub-Group...................................................... 380
Individual IP ................................................................................... 381
Member window ..................................................................... 382
Enter the IP Address of the Member................................. 382

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xviii 8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE
Individual IP Profile window .................................................... 383
Exception URL window ........................................................... 383
Time Profile window ............................................................... 383
Delete Individual IP ................................................................. 384
Delete an Individual IP Member ........................................ 384
Chapter 2: Library screen ....................................................... 385
Library Lookup .............................................................................. 386
Library Lookup window ........................................................... 386
Look up a URL .................................................................. 387
Look up a Search Engine Keyword................................... 388
Custom Categories ....................................................................... 389
Add Category .......................................................................... 390
Add a Custom Library Category........................................ 390
Refresh ................................................................................... 391
Refresh the Library............................................................ 391
Custom library category ................................................................ 392
Library Details window ............................................................ 393
View, Edit Library Details .................................................. 394
URLs window .......................................................................... 395
View a List of URLs in the Library Category ..................... 396
Add or Remove URLs or Wildcard URLs .......................... 397
Add a URL to the Library Category............................. 397
Add a Wildcard URL to the Library Category.............. 398
Remove a URL from the Library Category ................. 399
Upload a Master List to the Library ................................... 400
Upload a Master List of URLs..................................... 400
Upload a Master List of Wildcard URLs...................... 402
Reload the Library............................................................. 404
URL Keywords window ........................................................... 405
View a List of URL Keywords............................................ 406
Add or Remove URL Keywords ........................................ 406
Add a URL Keyword to the Library Category.............. 406
Remove a URL Keyword from the Library .................. 406
Upload a List of URL Keywords to the Library .................. 407
Reload the Library............................................................. 407
Search Engine Keywords window .......................................... 408
View a List of Search Engine Keywords ........................... 409
Add or Remove Search Engine Keywords........................ 409
Add a Search Engine Keyword to the Library............. 409
Remove a Search Engine Keyword............................ 410

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8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE xix
Upload a Master List of Search Engine Keywords............ 410
Reload the Library............................................................. 410
Delete Category ...................................................................... 411
Delete a Custom Category................................................ 411
TECHNICAL SUPPORT / PRODUCT WARRANTIES .........412
Technical Support ................................................................... 412
Hours ............................................................................................. 412
Contact Information ....................................................................... 412
Domestic (United States) ........................................................ 412
International ............................................................................ 412
E-Mail ..................................................................................... 412
Office Locations and Phone Numbers .................................... 413
8e6 Corporate Headquarters (USA).................................. 413
8e6 Taiwan........................................................................ 413
Support Procedures ...................................................................... 414
Product Warranties ................................................................. 415
Standard Warranty ........................................................................ 415
Technical Support and Service ..................................................... 416
Extended Warranty (optional) ....................................................... 417
Extended Technical Support and Service ..................................... 417
APPENDICES SECTION ...............................................418
Appendix A .............................................................................. 418
Filtering Profile Format and Rules ................................................. 418
Rule Criteria ............................................................................ 418
Appendix B .............................................................................. 421
Traveler Log Messages ................................................................. 421
General Activity ...................................................................... 422
Startup, Finish ................................................................... 422
Command Executed More than Once............................... 422
System Command Execution............................................ 422
Temp Files ........................................................................ 422
Library Download Process ................................................ 423
Customer Feedback Module Option ........................... 424
Library Update Process..................................................... 424
Printstack Trace ................................................................ 424

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xx 8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE
Error Messages................................................................. 425
Weekly Update (7 Days Library) ............................................. 426
Summary Messages ......................................................... 426
Full URL Library Update (URLs, URL Keywords) ................... 427
All Library Updates (includes all other msgs.) ........................ 427
IM and P2P Pattern File Update ....................................... 427
Newsgroup Library Update (News) ................................... 427
Search Engine Keywords Library Update ......................... 428
Patch Update .......................................................................... 428
Emergency Update ................................................................. 428
Appendix C .............................................................................. 429
Create a Custom Block Page ........................................................ 429
Part I: Modify the R3000 ......................................................... 429
1. Enable block page redirection....................................... 429
Option 1: Modify the back end .................................... 429
Option 2: Modify the R3000 console........................... 430
2. Exclude filtering <server for block page> IP.................. 430
Part II: Customize the Block Page .......................................... 431
1. Set up a Web server ..................................................... 431
2. Create a customized block page................................... 431
Show 8e6’s information in the block page (optional) .. 431
Implement the “further option” (optional) .................... 432
Customized block page examples.............................. 432
Part III: Restart the R3000 ...................................................... 432
Reference ............................................................................... 433
HTML ................................................................................ 433
CGI written in Perl ............................................................. 435
Embed data in query string......................................... 435
Use Java Script to post form data............................... 436
CGI written in C................................................................. 438
Appendix D .............................................................................. 444
Override Pop-up Blockers ............................................................. 444
Yahoo! Toolbar Pop-up Blocker .................................................... 445
If Pop-up Blocking is Enabled ................................................. 445
Add Override Account to the White List .................................. 445
Google Toolbar Pop-up Blocker .................................................... 447
If Pop-up Blocking is Enabled ................................................. 447
Add Override Account to the White List .................................. 447
AdwareSafe Pop-up Blocker ......................................................... 448