Aastra AMC 3 User manual

AMC 3
Admin User Guide for
Blackberry
amc-3_blackberry_ug_en_2012-12 December 5, 2012

Contents
Contents
1 Welcome to Aastra .................................. 5
1.1 Overview .................................... 5
1.2 Fixed Mobile Convergence .......................... 5
2 Introduction to the User Guide ........................... 6
3 Introduction to the AMC ............................... 7
3.1 Feature Overview ............................... 7
3.2 How to read this Manual ........................... 8
4 Restrictions ...................................... 9
4.1 By Mobile HardWare Platform ........................ 9
4.2 By Network (Cellular) ............................. 9
4.3 By Mobile OS Version ............................. 10
4.4 Details ..................................... 10
5 Data Usage Overview ................................ 13
6 Installation and AMC configuration from the AMC Portal ............. 14
6.1 Version Requirements ............................. 14
6.2 Permissions .................................. 14
6.3 Installation ................................... 14
6.4 AMC configuration ............................... 16
6.5 AMC License activation ............................ 16
6.6 Blackberry Enterprise Server (BES) ..................... 17
7 General Operation .................................. 18
7.1 Configure Wi-Fi Access Points (APs) .................... 18
7.2 Opening the Application ............................ 18
7.3 Home Screen Navigation ........................... 20
7.4 Registration Status .............................. 20
8 Features of the AMC ................................. 22
8.1 Placing Calls .................................. 22
8.2 Accepting Calls ................................ 23
8.3 Emergency Calls ................................ 23
8.4 Corporate Phonebook ............................. 24
8.5 Call Types ................................... 25
8.5.1 Call .................................. 25
8.5.2 Callback ............................... 25
8.5.3 Call-through Call ........................... 26
8.5.4 Direct Call (Mobile call without passing the PBX) ......... 26
8.5.5 Anonymous Call ........................... 26
8.5.6 SMS .................................. 26
8.6 In-Call Features ................................ 27
8.6.1 Hold call ............................... 27
8.6.2 Enquiry/ Consultation ........................ 27
8.6.3 Blind Transfer ............................. 27
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Contents
8.6.4 Toggle, Complete Transfer, and Conference ............ 27
8.6.5 Fast Forwarding ........................... 28
8.6.6 Handover to Cellular Networks (GSM) .............. 28
8.6.7 Handover to VoIP .......................... 28
8.6.8 Automatic Handover to VoIP .................... 28
8.7 Out-Of-Call Features ............................. 29
8.7.1 Call Forwarding ........................... 29
8.7.2 Call Pickup .............................. 29
8.7.3 Call Retrieve ............................. 29
8.7.4 Voice Mail ............................... 30
8.7.5 Activate and Deactivate DnD .................... 30
8.7.6 Absence Info ............................. 30
8.7.7 SIM Switch .............................. 30
9 IM and Presence ................................... 31
9.1 Adding Contacts ................................ 31
9.2 Chatting .................................... 32
9.3 Parallel Chats ................................. 33
9.4 Setting the Presence Status ......................... 33
10 Mobile Least-Cost Routing (MLCR) ........................ 34
10.1 (HTTPS) Callback ............................... 34
10.2 Call Reverse .................................. 35
10.3 SIM Switch ................................... 35
11 User Settings ..................................... 37
11.1 Options Menu ................................. 37
11.1.1 Connect and Disconnect ...................... 37
11.1.2 Auto Handover ............................ 37
11.2 Dual Mode ................................... 38
11.3 Network Preferences ............................. 38
11.3.1 Allow VoIP over 3G ......................... 39
11.3.2 Maintain 3G Connection ....................... 39
11.4 Call Preference ................................ 39
11.4.1 Dual Identity ............................. 40
11.4.2 Always AMC ............................. 40
11.5 Exception Numbers .............................. 41
11.6 Misc. Settings ................................. 41
11.6.1 IM/Presence enabled ........................ 41
11.6.2 Automatic Start ............................ 41
11.6.3 Call Reverse Enabled ........................ 41
11.6.4 Operator Supported Dialing (OSD) ................. 41
11.7 Logging ..................................... 42
12 Administrator Settings ................................ 42
12.1 FMC Numbers ................................. 42
12.1.1 PBX Dialing-in Number ....................... 42
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Contents
12.1.2 SIM Switch Number ......................... 43
12.1.3 MTC Number(s) ........................... 44
12.1.4 Call Reverse Number ........................ 44
12.1.5 Voice Mail Number .......................... 44
12.1.6 Fast Forwarding Number ...................... 45
12.2 Dual Mode ................................... 46
12.3 VoIP Settings .................................. 46
12.3.1 Registrar and Port Settings ..................... 46
12.3.2 Username and Password ...................... 46
12.3.3 Preferred VoIP Codec ........................ 46
12.4 Network Settings ............................... 47
12.4.1 Allow VoIP over 3G ......................... 47
12.4.2 Maintain 3G Connection ....................... 47
12.4.3 Connect via BES ........................... 48
12.5 Call Preference ................................ 48
12.5.1 Dual Identity ............................. 48
12.5.2 Always AMC ............................. 49
12.5.3 Background Mode .......................... 49
12.6 Exception Numbers .............................. 50
12.7 Misc. Settings ................................. 50
12.7.1 HTTPS Port ............................. 50
12.7.2 International Prefix .......................... 50
12.7.3 Maximum Number Length ...................... 50
12.7.4 OTA-URL ............................... 51
12.7.5 Default IM Host ............................ 51
12.7.6 IM/Presence enabled ........................ 51
12.7.7 Anonymous Call Prefix ....................... 51
12.7.8 Automatic Start ............................ 52
12.7.9 Call Reverse Enabled ........................ 52
12.7.10 Show ’Close’ in menu ........................ 52
12.7.11 LCR enabled ............................. 52
12.7.12 Operator Supported Dialing (OSD) ................. 52
12.8 Logging ..................................... 52
13 Factory Reset of the AMC .............................. 53
14 Manual download from the Aastra portal ...................... 54
amc-3_blackberry_ug_en_2012-12 4

1 Welcome to Aastra
1 Welcome to Aastra
Thank you for choosing this Aastra Mobile Client product. Our product meets the
strictest requirements with regard to quality and design. The following user’s guide
will assist you in using the Aastra Mobile Client (AMC 3) application and answer most
of the questions that may arise. If you require further technical support or information
about other Aastra products, please refer to our website at http://www.aastra.com. It
provides additional notes and hints on the product.
1.1 Overview
The Aastra Mobile Client brings system telephony features to your mobile telephone. It
takes just a few steps to install after which the Aastra Mobile Client Plus can be used
immediately and conveniently without spending too much time learning it.
1.2 Fixed Mobile Convergence
Fixed Mobile Convergence (FMC) is the integration of mobile telephones into the fixed-
line communications system of a company. The Aastra Mobile Client Plus software
(AMC) allows you to access the Aastra communications system services from your mo-
bile phone, enabling complete integration with the communications system as a normal
extension.
•Use your mobile phone with the Aastra communications system - the familiar com-
munications environment accompanies you around the world and is always avail-
able.
•Switch at any time from mobile telephone to system telephone - even in the middle
of a call. Depending on the situation, select the mobile telephone or stationary
system telephone - accessible worldwide - with the best audio quality.
•Always be accessible under one single number - free people calling you from
having to keep track of several network and call numbers.
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2 Introduction to the User Guide
2 Introduction to the User Guide
This user’s guide describes the AMC application. You will find the user’s guide and
other documents for your application at:
www.aastra.com or www.aastra.com/docfinder.
For more information please refer to the documentation or to your dealer’s homepage.
It is your responsibility to inform yourself about the scope of functions, operation and
proper use of your equipment.
•Check whether you have all the user information available on your product, whether
it conforms to your product’s version and whether it is up to date.
•Read through the user information carefully before using the AMC.
•Store the user information within easy reach and refer to it whenever uncertainties
arise in connection with the use of the application.
•If individual features differ on the Aastra communications systems, a reference is
made in this user’s guide.
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3 Introduction to the AMC
3 Introduction to the AMC
Thank you for using the AMC for Blackberry-based mobile phones. The AMC is a fixed-
mobile convergence (FMC) application and runs on most phones based on the RIM
Version 6.0 - 7.1 . Blackberry devices with version 5.0 must be upgraded to 6.0.Fixed
Mobile Convergence (FMC) is the integration of mobile phones into the fixed-line com-
munications system of an enterprise. The AMC installed on your mobile phone behaves
like this. It acts as a regular desk phone, supporting all of the important PBX features
using mobile networks.
The AMC Solution utilizes existing networks, thereby avoiding additional installation
costs. To start with, the existing mobile network or Wi-Fi access point can be used.
3.1 Feature Overview
Your AMC is the key to a variety of communication services like:
1. Integrated usage of cellular networks via your corporate PBX
2. Access to PBX features (Conference, Consultation etc.)
3. Voice-over-IP (VoIP) telephony via Wi-Fi or mobile data channel *
4. Automatic handovers (VoIP » cellular network, cellular network » VoIP) *
5. Mobile Least Cost Routing (HTTPS call back & Travel SIM) *
6. Corporate directory search *
7. IM and Presence *
8. Encrypted VoIP *
Furthermore, as part of our AMC Solution, your AMC offers a range of features to make
use of mobile least-cost routing (LCR) which enables you to make dynamic use of the
most favorable rates depending on your location and on available networks. All user
relevant information regarding the above mentioned possibilities and features will be
given at the appropriate points throughout this manual.
The features marked with * require a license or depend on the used provider,
the available network and the configuration by the administrator.
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3 Introduction to the AMC
3.2 How to read this Manual
This manual is designed to guide you step by step through the installation, configuration
and usage of your AMC, providing you with useful hints and advice to facilitate the
handling of your AMC. Throughout this manual we will print any terminology used in the
AMC or in the main menu of your mobile phone in italic letters.
This manual does not describe how to operate the other functionality of your
mobile phone. Please refer to the documentation of the available desktop
software or the user manual of the device itself. General pieces of information
will be marked with the i-icon to the left.
Information for technicians and/or administrators will be given throughout this
manual. Those pieces of information will be marked with the icon to the left.
amc-3_blackberry_ug_en_2012-12 8

4 Restrictions
4 Restrictions
There are some restrictions on the Blackberry devices which the AMC is subject to.
New smart phone types/models are released every week. To avoid solution complexity
and to ease management, it is recommended to implement a mobile phone policy in
the company to standardize on a limited amount of phone models. A smart phone is
like a computer. You have to reboot them now and then to ensure consistent behavior
(the recommendation is once a day on average).
The AMC is a powerful application, and if you have all features turned on, the AMC as
well as the data connections, battery life can in worst cases be 50% shorter (dependent
on phone type, OS version, network and user scenarios).
There are a handful of destination numbers which are Emergency numbers (000, 110,
112, 118, 119, 911 and 999) which together with your mobile operator’s service num-
bers will result in pure cellular calls ("Direct calls") where the AMC should be inactive.
Please make sure these are not part of your number plan.
4.1 By Mobile HardWare Platform
Please note that there are certain restrictions for third-party applications on practically
all mobile platforms. For the Blackberry platform in particular this comprises the lack
of VoIP-capable Wi-Fi connections (only some devices), as well as certain settings in
cellular networks.
Note: CDMA phones might not support Wi-Fi.
4.2 By Network (Cellular)
The functionality and features of the AMC are also subject to the used network. In
cellular-only networks the AMC can send feature requests by calling the AMCC and
transmitting feature codes via DTMF. The restriction here is the feedback from the sys-
tem (AMCC). If no data connection is available, features requiring feedback (for ex-
ample: checking the statuses for Do not Disturb (DnD) or Call Forwarding) are not
available! If Dual-mode usage is part of the solution, you must make sure the Wi-Fi
network is "Voice ready".
Some mobile network operators does not send out their Identity in the signaling avail-
able for the AMC to present in a Network status bar. If this is the case only "Cellular
Network" will be presented.
amc-3_blackberry_ug_en_2012-12 9

4 Restrictions
4.3 By Mobile OS Version
Please note that some devices with the firmware version 4.5 slow down noticeably
during operation (while placing calls, for example, the navigation reacts unusually slow).
This is the case in the native dialer of these Smartphones and, as a consequence, also
in the AMC.
Firmware Updates
RIM releases regular firmware updates for Blackberry. It is recommended to
regularly update the firmware of your device. After updating with the Desktop
manager, the configuration of your AMC will be lost and must be reloaded.The
application itself, however, will be preserved.
4.4 Details
•From version 7.1 on, handovers can only be done from VoIP to cellular networks.
•When a HTTPS Callback comes in and if the ring-tone volume is not low, a high
frequency click sound can sometimes be heard. The generation of this cannot be
influenced by the AMC.
•Which possibilities exist to present Caller-ID information received by cellular chan-
nel are limited by the mobile platform as such.
•The establishment of mobile-data connection when the AMC has been logged off
or is activated from sleep mode, can be perceived as slow. Until the AMC is fully
registered the call setup time will be longer. With a non-Operator-Supported SIM,
the destination number will in this case be sent over DTMF.
•Muting, or changing the call volume during cellular calls always has to be done
via the native dialer menu, which means that you have to leave the in-call screen
of the AMC. A call muted in Wi-Fi will be unmuted by the mobile OS at handover
to GSM/3G! On some (particularly older) devices there is no possibility to adapt
the call volume.
•The default sound profile "Normal" sets notifications of third-party applications to
"Silent". If the AMC doesn’t replay ringtones, the sound profile has to be edited
manually. In order to do that, look for the sub-profile "Other" in the Profile you
would like to use. There you will find the setting "AMC call".
This option can also be used to assign a specific ring tone to the AMC.
•Please note that in the case of a handover, the display will "wake up". When this
occurs, please slightly remove the phone from your ear and then back to trigger
the proximity sensor once more.
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