Aastra AMC 3 User manual

AMC 3
Admin User Guide for
Android
amc-3_android_ug_en_2012-10 October 29, 2012

Contents
Contents
1 Welcome to Aastra .................................. 6
1.1 Overview ................................... 6
1.2 Fixed Mobile Convergence ......................... 6
2 Introduction to the User Guide ........................... 7
3 Introduction to the AMC ............................... 8
3.1 Feature Overview .............................. 8
3.2 How to read this Manual ........................... 9
4 Restrictions ...................................... 10
4.1 By Mobile HardWare Platform ........................ 10
4.2 By Network (Cellular) ............................ 10
4.3 By Mobile OS Version ............................ 11
4.4 Details ..................................... 11
5 Data Usage Overview ................................ 13
6 Installation and AMC configuration from the AMC Portal ............. 14
6.1 Installation .................................. 14
6.2 Opening the Application ........................... 15
6.3 AMC configuration .............................. 16
6.4 AMC License activation ........................... 16
7 General Operation .................................. 17
7.1 The Widget .................................. 17
7.2 Home Screen Navigation .......................... 18
7.3 Registration Status .............................. 19
8 Features of the AMC ................................. 20
8.1 Placing Calls ................................. 20
8.2 Accepting Calls ................................ 21
8.3 Emergency Calls ............................... 21
8.4 Corporate Contacts ............................. 22
8.5 Call Types ................................... 23
8.5.1 Call ................................. 23
8.5.2 Callback ............................... 23
8.5.3 Call-through Call .......................... 24
8.5.4 Direct Call (Mobile call without passing the PBX) ........ 24
8.5.5 Anonymous Call .......................... 24
8.6 In-Call Features ............................... 25
8.6.3 Blind Transfer ............................ 25
8.6.4 Toggle, Complete Transfer, and Conference ........... 25
8.6.1 Hold call ............................... 26
8.6.2 Enquiry/ Consultation ....................... 26
8.6.5 Fast Forwarding .......................... 26
8.6.6 Handover to Cellular Networks (GSM) .............. 26
8.6.7 Handover to VoIP .......................... 27
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Contents
8.6.8 Automatic Handover to VoIP .................... 27
8.7 Out-Of-Call Features ............................. 28
8.7.1 Call Forwarding ........................... 28
8.7.2 Call Pickup ............................. 28
8.7.3 Call Retrieve ............................ 28
8.7.4 Voice Mail .............................. 29
8.7.5 Activate and Deactivate DnD ................... 29
8.7.6 Absence Info ............................ 29
8.7.7 SIM Switch ............................. 29
9 IM and Presence ................................... 30
9.1 Adding Contacts ............................... 30
9.2 Chatting .................................... 30
9.3 Parallel Chats ................................. 31
10 Mobile Least-Cost Routing (MLCR) ........................ 32
10.1 (HTTPS) Callback .............................. 32
10.2 SIM Switch .................................. 33
11 User Settings ..................................... 34
11.1 FMC Numbers ................................ 34
11.1.1 Fast Forwarding Number ...................... 34
11.1.2 Exception Numbers ........................ 34
11.2 Dual Mode Settings ............................. 35
11.3 VoIP Settings ................................. 35
11.3.1 Mic Volume ............................. 35
11.3.2 Mic ALC ............................... 35
11.4 Network Settings ............................... 36
11.4.1 Network Preferences ........................ 36
11.4.2 VoIP over 3G ............................ 36
11.5 Call Preference ................................ 37
11.5.1 Dual Identity ............................ 37
11.5.2 Always AMC ............................ 37
11.5.3 Automatic Start ........................... 38
11.5.4 Handover Settings ......................... 38
11.5.5 Operator Supported Dialing (OSD) ................ 38
11.5.6 Call Reverse Enabled ....................... 38
11.5.7 Audio Separation .......................... 38
11.5.8 Energy Saving ........................... 38
11.5.9 Log Level .............................. 39
11.5.10 Simple Logging ........................... 39
11.6 IM/Presence ................................. 39
11.6.1 Enable IM/Presence ........................ 39
11.6.2 Default IM Host ........................... 39
11.7 About Application ............................... 40
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Contents
12 Administrator Settings ................................ 41
12.1 FMC Numbers ................................ 41
12.1.1 PBX Dialing-in Number ...................... 41
12.1.2 SIM Switch Number ........................ 41
12.1.3 IMS WLAN to Cellular ....................... 42
12.1.4 MTC Number(s) .......................... 42
12.1.5 Call Reverse Number ....................... 44
12.1.6 Voice Mail Number ......................... 44
12.1.7 Fast Forwarding Number ...................... 44
12.1.8 Exception Numbers ........................ 45
12.2 Dual Mode Settings ............................. 45
12.3 VoIP Settings ................................. 45
12.3.1 Registrar and Port Settings .................... 46
12.3.2 Username and Password ..................... 46
12.3.3 Protocol (Transport) and Preferred VoIP Codec ......... 46
12.4 Echo Cancellation .............................. 46
12.4.1 Mic Volume ............................. 46
12.4.2 Mic ALC ............................... 47
12.5 Network Settings ............................... 47
12.5.1 Network Preferences ........................ 47
12.5.2 VoIP over 3G ............................ 48
12.6 Call Preference ................................ 48
12.6.1 Dual Identity ............................ 48
12.6.2 Always AMC ............................ 48
12.7 Misc. Settings ................................ 49
12.7.1 Automatic Start ........................... 49
12.7.2 International Prefix ......................... 49
12.7.3 Maximum Number Length ..................... 49
12.7.4 HTTPS Port ............................. 49
12.7.5 Handover Settings ......................... 50
12.7.6 OTA-URL .............................. 50
12.7.7 Operator Supported Dialing (OSD) ................ 50
12.7.8 User Account Key ......................... 50
12.7.9 Take Number ............................ 50
12.7.10 Feature Access ........................... 51
12.7.11 LCR ................................. 51
12.7.12 Call Reverse Enabled ....................... 51
12.7.13 Customized Features ....................... 51
12.7.14 Audio Separation .......................... 51
12.7.15 Proximity Sensor .......................... 52
12.7.16 Energy Saving ........................... 52
12.7.17 Jitter Buffer Size (ms) ....................... 52
12.7.18 Anonymous Call Prefix ....................... 52
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Contents
12.7.19 Log Level .............................. 53
12.7.20 Simple Logging ........................... 53
12.8 Licensing ................................... 53
12.9 IM/Presence ................................. 53
12.9.1 Enable IM/Presence ........................ 53
12.9.2 Default IM Host ........................... 54
12.10 About Application ............................... 54
13 Factory Reset of the AMC .............................. 55
14 Manual download from the Aastra portal ...................... 56
amc-3_android_ug_en_2012-10 5

1 Welcome to Aastra
1 Welcome to Aastra
Thank you for choosing this Aastra Mobile Client product. Our product meets the
strictest requirements with regard to quality and design. The following user’s guide
will assist you in using the Aastra Mobile Client (AMC 3) application and answer most
of the questions that may arise. If you require further technical support or information
about other Aastra products, please refer to our website at http://www.aastra.com. It
provides additional notes and hints on the product.
1.1 Overview
The Aastra Mobile Client brings system telephony features to your mobile telephone. It
takes just a few steps to install after which the Aastra Mobile Client Plus can be used
immediately and conveniently without spending too much time learning it.
1.2 Fixed Mobile Convergence
Fixed Mobile Convergence (FMC) is the integration of mobile telephones into the fixed-
line communications system of a company. The Aastra Mobile Client Plus software
(AMC) allows you to access the Aastra communications system services from your mo-
bile phone, enabling complete integration with the communications system as a normal
extension.
•Use your mobile phone with the Aastra communications system - the familiar com-
munications environment accompanies you around the world and is always avail-
able.
•Switch at any time from mobile telephone to system telephone - even in the middle
of a call. Depending on the situation, select the mobile telephone or stationary
system telephone - accessible worldwide - with the best audio quality.
•Always be accessible under one single number - free people calling you from
having to keep track of several network and call numbers.
amc-3_android_ug_en_2012-10 6

2 Introduction to the User Guide
2 Introduction to the User Guide
This user’s guide describes the AMC application. You will find the user’s guide and
other documents for your application at:
www.aastra.com or www.aastra.com/docfinder.
For more information please refer to the documentation or to your dealer’s homepage.
It is your responsibility to inform yourself about the scope of functions, operation and
proper use of your equipment.
•Check whether you have all the user information available on your product, whether
it conforms to your product’s version and whether it is up to date.
•Read through the user information carefully before using the AMC.
•Store the user information within easy reach and refer to it whenever uncertainties
arise in connection with the use of the application.
•If individual features differ on the Aastra communications systems, a reference is
made in this user’s guide.
amc-3_android_ug_en_2012-10 7

3 Introduction to the AMC
3 Introduction to the AMC
Thank you for using the AMC for Android-based mobile phones. The AMC is a fixed-
mobile convergence (FMC) application and runs on most phones based on the Android
Version 2.3 and 4.0/4.1 . Fixed Mobile Convergence (FMC) is the integration of mobile
phones into the fixed-line communications system of an enterprise. The AMC installed
on your mobile phone behaves like this. It acts as a regular desk phone, supporting all
of the important PBX features using mobile networks.
The AMC Solution utilizes existing networks, thereby avoiding additional installation
costs. To start with, the existing mobile network or Wi-Fi access point can be used.
3.1 Feature Overview
Your AMC is the key to a variety of communication services like:
1. Integrated usage of cellular networks via your corporate PBX
2. Access to PBX features (Conference, Consultation etc.)
3. Voice-over-IP (VoIP) telephony via Wi-Fi or mobile data channel *
4. Automatic handovers (VoIP » cellular network, cellular network » VoIP) *
5. Mobile Least Cost Routing (HTTPS call back & Travel SIM) *
6. Corporate directory search *
7. Encrypted VoIP *
Presently there is no access to the IM & Presence functionality for an external
application like AMC on Android.
Furthermore, as part of our AMC Solution, your AMC offers a range of features to make
use of mobile least-cost routing (LCR) which enables you to make dynamic use of the
most favorable rates depending on your location and on available networks. All user
relevant information regarding the above mentioned possibilities and features will be
given at the appropriate points throughout this manual.
The features marked with * require a license or depend on the used provider,
the available network and the configuration by the administrator.
amc-3_android_ug_en_2012-10 8

3 Introduction to the AMC
3.2 How to read this Manual
This manual is designed to guide you step by step through the installation, configuration
and usage of your AMC, providing you with useful hints and advice to facilitate the
handling of your AMC. Throughout this manual we will print any terminology used in the
AMC or in the main menu of your mobile phone in italic letters.
This manual does not describe how to operate the other functionality of your
mobile phone. Please refer to the documentation of the available desktop
software or the user manual of the device itself. General pieces of information
will be marked with the i-icon to the left.
Information for technicians and/or administrators will be given throughout this
manual. Those pieces of information will be marked with the icon to the left.
Terminology
The picture below illustrates the denomination of your mobile phone’s keys as used in
this manual:
Figure 1: Button names used in this document. If pure touch-screen devices are used,
button names refer to the touch buttons and options with the respective func-
tionality.
amc-3_android_ug_en_2012-10 9

4 Restrictions
4 Restrictions
Please note that there are certain restrictions for third-party applications on practically
all mobile platforms. There are some restrictions on the Android devices which the
AMC is subject to. New smart phone types/models are released every week. To avoid
solution complexity and to ease management, it is recommended to implement a mobile
phone policy in the company to standardize on a limited amount of phone models. A
smart phone is like a computer. You have to reboot them now and then to ensure
consistent behavior (the recommendation is once a day on average).
The AMC is a powerful application, and if you have all features turned on, the AMC as
well as the data connections, battery life can in worst cases be 50% shorter (dependent
on phone type, OS version, network and user scenarios).
There are a handful of destination numbers which are Emergency numbers (000, 110,
112, 118, 119, 911 and 999) which together with your mobile operator’s service num-
bers will result in pure cellular calls ("Direct calls") where the AMC should be inactive.
Please make sure these are not part of your number plan.
4.1 By Mobile HardWare Platform
Samsung phones could need adaption of speech volume on the AMCC for Wi-Fi calls.
4.2 By Network (Cellular)
The functionality and features of the AMC are also subject to the used network . If
no data connection is available, features requiring feedback (for example:checking the
status for Call Forwarding) are not available! If Dual-mode usage is part of the solution,
you must make sure the Wi-Fi network is "Voice ready".
Most network operators deactivate the usage of data channels for cellular calls. This
can be avoided by limiting data usage in cellular networks to WCDMA only. Please
note that this setting limits data coverage, e.g. 2G networks, will not be used. No in-call
menu will be displayed in 2G-networks.
Some mobile network operators do not send out their Identity in the signaling available
for the AMC to present in a Network status bar. If this is the case only "Cellular Network"
will be presented.
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