Aastra AMC 3.0 User manual

AMC 3.0
Admin User Guide for
Symbian Belle
amc-3.0_symbian_ug_en_2012-09 September 20, 2012

Contents
Contents
1 Welcome to Aastra .................................. 5
1.1 Overview .................................... 5
1.2 Fixed Mobile Convergence .......................... 5
2 Introduction to the User Guide ........................... 6
3 Introduction to the AMC ............................... 7
3.1 Feature Overview ............................... 7
3.2 How to read this Manual ........................... 8
4 Restrictions ...................................... 9
4.1 By Mobile HardWare Platform ........................ 9
4.2 By Network (Cellular) ............................. 9
4.3 By Mobile OS Version ............................. 10
4.4 Details ..................................... 10
5 Data Usage Overview ................................ 12
6 Installation and AMC+ configuration from the AMC Portal ............ 13
6.1 Installation with the AMC Portal ....................... 13
6.2 Configure Access Points (APs) ........................ 14
6.3 Opening the Application ............................ 15
6.4 AMC+ configuration .............................. 16
6.5 AMC+ License activation ........................... 16
7 General Operation of the AMC ........................... 17
7.1 Home Screen Navigation ........................... 17
7.1.1 Toolbar ................................ 17
7.1.2 Registration Status .......................... 18
7.1.3 Other Status and Notification Lines ................ 19
7.1.4 Options Menu ............................ 19
7.1.5 Exit .................................. 19
7.2 Managing Access Points ........................... 20
8 Features of the AMC ................................. 21
8.1 Placing Calls .................................. 21
8.2 Accepting Calls ................................ 22
8.3 Emergency Calls ................................ 22
8.4 Corporate Phonebook ............................. 22
8.5 Call Types ................................... 24
8.5.1 Call .................................. 24
8.5.2 Callback ............................... 24
8.5.3 Direct Call (Mobile call without passing the PBX) ......... 25
8.5.4 Anonymous Call ........................... 25
8.6 In-Call Features ................................ 26
8.6.1 Hold call ............................... 26
8.6.2 Enquiry/ Consultation ........................ 26
8.6.3 Blind Transfer ............................. 26
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Contents
8.6.4 Toggle, Complete Transfer, and Conference ............ 26
8.6.5 Fast Forwarding ........................... 27
8.6.6 Handover to Cellular Networks (GSM) .............. 27
8.6.7 Handover to VoIP .......................... 27
8.6.8 Automatic Handover to VoIP .................... 27
8.7 Out-Of-Call Features ............................. 28
8.7.1 Call Forwarding ........................... 28
8.7.2 Call Pickup .............................. 28
8.7.3 Call Retrieve ............................. 28
8.7.4 Voice Mail ............................... 29
8.7.5 Activate and Deactivate DnD .................... 29
8.7.6 Absence Info ............................. 29
8.7.7 SIM Switch .............................. 29
9 Mobile Least-Cost Routing (MLCR) ........................ 30
9.1 (HTTPS) Callback ............................... 30
9.2 (HTTPS) Call Reverse ............................. 30
9.3 SIM Switch ................................... 31
10 IM and Presence ................................... 32
10.1 Adding Contacts ................................ 32
10.2 Being Added .................................. 33
10.3 Chatting .................................... 33
11 Settings ........................................ 35
11.1 Application ................................... 35
11.1.1 Automatic Start ............................ 35
11.1.2 Call Reverse ............................. 35
11.1.3 Exception Numbers ......................... 36
11.1.4 OTA-URL ............................... 36
11.1.5 Fast Forwarding Number ...................... 36
11.1.6 Security locked? ........................... 36
11.1.7 Auto Answer? ............................ 36
11.1.8 Anonymous Call Prefix ....................... 37
11.1.9 VoIP Call Volume .......................... 37
11.1.10 Operator Supported Dialing (OSD) ................. 37
11.1.11 Keypad Autolock Period ....................... 37
11.1.12 LCR Host ............................... 37
11.1.13 LCR Usage .............................. 38
11.1.14 Dial Mode ............................... 38
11.1.15 Auto Answer Numbers, Period and Sound ............. 39
11.1.16 Maintain 3G ............................. 39
11.1.17 Network Preferences ........................ 39
11.1.18 UC .................................. 40
11.2 Other Network Settings ............................ 40
11.2.1 Auto Login .............................. 40
amc-3.0_symbian_ug_en_2012-09 3

Contents
11.2.2 Packet Data ............................. 41
11.3 VoIP ....................................... 43
11.3.1 Registrar and Port Settings ..................... 43
11.3.2 Username and Password ...................... 43
11.3.3 HTTP(S) Port ............................. 43
11.3.4 Protocol ................................ 43
11.3.5 Default IM Host ............................ 44
11.3.6 Codec, Jitter Buffer Size and Transport .............. 44
11.4 FMC ...................................... 45
11.4.1 PBX Dialing-in Number ....................... 45
11.4.2 MTC Number(s) ........................... 46
11.4.3 Callback Number ........................... 46
11.4.4 SIM Switch Number ......................... 47
11.4.5 Voice Mail Number .......................... 48
11.4.6 Take Number ............................. 48
11.4.7 Cellular Handover Rejection .................... 48
11.4.8 Call Reverse Number ........................ 48
11.4.9 AMC User Account Key ....................... 49
11.4.10 Feature Access ........................... 49
12 Factory Reset of the AMC .............................. 50
13 Manual download from the Aastra portal ...................... 51
14 FAQ .......................................... 52
14.1 IP Addresses or Domain Names ....................... 52
14.2 TLS Certificates ................................ 52
amc-3.0_symbian_ug_en_2012-09 4

1 Welcome to Aastra
1 Welcome to Aastra
Thank you for choosing this Aastra Mobile Client product. Our product meets the
strictest requirements with regard to quality and design. The following user’s guide
will assist you in using the Aastra Mobile Client (AMC 3.0) application and answer most
of the questions that may arise. If you require further technical support or information
about other Aastra products, please refer to our website at http://www.aastra.com. It
provides additional notes and hints on the product.
1.1 Overview
The Aastra Mobile Client brings system telephony features to your mobile telephone. It
takes just a few steps to install after which the Aastra Mobile Client Plus can be used
immediately and conveniently without spending too much time learning it.
1.2 Fixed Mobile Convergence
Fixed Mobile Convergence (FMC) is the integration of mobile telephones into the fixed-
line communications system of a company. The Aastra Mobile Client Plus software
(AMC+) allows you to access the Aastra communications system services from your
mobile phone, enabling complete integration with the communications system as a nor-
mal extension.
•Use your mobile phone with the Aastra communications system - the familiar com-
munications environment accompanies you around the world and is always avail-
able.
•Switch at any time from mobile telephone to system telephone - even in the middle
of a call. Depending on the situation, select the mobile telephone or stationary
system telephone - accessible worldwide - with the best audio quality.
•Always be accessible under one single number - free people calling you from
having to keep track of several network and call numbers.
amc-3.0_symbian_ug_en_2012-09 5

2 Introduction to the User Guide
2 Introduction to the User Guide
This user’s guide describes the AMC+ application. You will find the user’s guide and
other documents for your application at:
www.aastra.com or www.aastra.com/docfinder.
For more information please refer to the documentation or to your dealer’s homepage.
It is your responsibility to inform yourself about the scope of functions, operation and
proper use of your equipment.
•Check whether you have all the user information available on your product, whether
it conforms to your product’s version and whether it is up to date.
•Read through the user information carefully before using the AMC+.
•Store the user information within easy reach and refer to it whenever uncertainties
arise in connection with the use of the application.
•If individual features differ on the Aastra communications systems, a reference is
made in this user’s guide.
amc-3.0_symbian_ug_en_2012-09 6

3 Introduction to the AMC
3 Introduction to the AMC
Thank you for using the AMC for Symbian-based mobile phones. The AMC is a fixed-
mobile convergence (FMC) application and runs on most phones based on the Symbian
Belle . This comprises devices that can be upgraded from Symbian ˆ 3 or Anna to
Belle.Fixed Mobile Convergence (FMC) is the integration of mobile phones into the
fixed-line communications system of an enterprise. The AMC installed on your mobile
phone behaves like this. It acts as a regular desk phone, supporting all of the important
PBX features using mobile networks.
The AMC Solution utilizes existing networks, thereby avoiding additional installation
costs. To start with, the existing mobile network or Wi-Fi access point can be used.
3.1 Feature Overview
Your AMC is the key to a variety of communication services like:
1. Integrated usage of cellular networks via your corporate PBX
2. Access to PBX features (Conference, Consultation etc.)
3. Voice-over-IP (VoIP) telephony via Wi-Fi or mobile data channel *
4. Automatic handovers (VoIP » cellular network, cellular network » VoIP) *
5. Mobile Least Cost Routing (HTTPS call back & Travel SIM) *
6. Corporate directory search *
7. IM and Presence *
8. Encrypted VoIP *
Furthermore, as part of our AMC Solution, your AMC offers a range of features to make
use of mobile least-cost routing (LCR) which enables you to make dynamic use of the
most favorable rates depending on your location and on available networks. All user
relevant information regarding the above mentioned possibilities and features will be
given at the appropriate points throughout this manual.
The features marked with * require a license or depend on the used provider,
the available network and the configuration by the administrator.
amc-3.0_symbian_ug_en_2012-09 7

3 Introduction to the AMC
3.2 How to read this Manual
This manual is designed to guide you step by step through the installation, configuration
and usage of your AMC, providing you with useful hints and advice to facilitate the
handling of your AMC. Throughout this manual we will print any terminology used in the
AMC or in the main menu of your mobile phone in italic letters.
Since phones based on the Symbian are of the Nokia brand, we will adhere to the
Nokia terminology, but the content of this manual comprises all other Symbian-based
phones.
This manual does not describe how to operate the other functionality of your
mobile phone. Please refer to the documentation of the available desktop
software or the user manual of the device itself. General pieces of information
will be marked with the i-icon to the left.
Information for technicians and/or administrators will be given throughout this
manual. Those pieces of information will be marked with the icon to the left.
Terminology
The picture below illustrates the denomination of your mobile phone’s keys as used in
this manual:
Figure 1: Button names used in this document.
amc-3.0_symbian_ug_en_2012-09 8

4 Restrictions
4 Restrictions
New smart phone types/models are released every week. To avoid solution complexity
and to ease management, it is recommended to implement a mobile phone policy in
the company to standardize on a limited amount of phone models. A smart phone is
like a computer. You have to reboot them now and then to ensure consistent behavior
(the recommendation is once a day on average).
The AMC is a powerful application, and if you have all features turned on, the AMC as
well as the data connections, battery life can in worst cases be 50% shorter (dependent
on phone type, OS version, network and user scenarios).
There are a handful of destination numbers which are Emergency numbers (000, 110,
112, 118, 119, 911 and 999) which together with your mobile operator’s service num-
bers will result in pure cellular calls ("Direct calls") where the AMC should be inactive.
Please make sure these are not part of your number plan.
If a single-mode AMC is "updated" with a dual-mode AMC the user account key and
any password, as well as its configuration, will be deleted. The user account information
has to be re-entered when the new AMC is started for the first time. Please note that
the configuration and user information will be deleted even if the download/installation
is canceled by the user!
4.1 By Mobile HardWare Platform
Please note that there are certain restrictions for third-party applications on practically
all mobile platforms.
4.2 By Network (Cellular)
The functionality and features of the AMC are also subject to the used network . In
cellular-only networks the AMC can send feature requests by calling the AMCC and
transmitting feature codes via DTMF. The restriction here is the feedback from the
system (AMCC) . If no data connection is available, features requiring feedback (for
example: checking the statuses for Do not Disturb (DnD) or Call Forwarding) are not
available! If Dual-mode usage is part of the solution, you must make sure the Wi-Fi
network is "Voice ready".
Some mobile network operators does not send out their Identity in the signaling avail-
able for AMC+ to present in a Network status bar. If this is the case only "Cellular
Network" will be presented.
amc-3.0_symbian_ug_en_2012-09 9

4 Restrictions
4.3 By Mobile OS Version
Please note that some devices can slow down noticeably during operation. This is the
case in the native dialer of these Smart phones and, as a consequence, also in the
AMC.
4.4 Details
•Which possibilities exist to present Caller-ID information received by cellular chan-
nel are limited by the mobile platform as such.
•Muting, or changing the call volume during cellular calls always has to be done
via the native menus/buttons, which means that you could have to leave the in-call
screen of the AMC.
•In certain cases (if the AMC doesn’t have "ownership" of the call), an incoming
call cannot be terminated by pressing the Redkey in the AMC. Then, the call has
to be terminated by pressing the Redkey in the native system.
•To activate the loudspeaker select the "Hide" menu during a call and use the
native menu. The earlier available "Loudspeaker" menu in the AMC cannot be
maintained due to mobile platform changes.
•Bluetooth headsets could interfere with Wi-Fi systems, as both systems use 2.4
GHz frequency band contention can be an issue. Each Wi-Fi transmitter blocks
out 20 of the available 79 Bluetooth channels. This is specifically valid for lower
end Bluetooth headsets.
•To use fast call setup method via data channel for a cellular call, there must be
access to 3G or Wi-Fi for the call setup signaling.
•The establishment of mobile-data connection when the AMC has been logged off
or is activated from sleep mode, can be perceived as slow. Until the AMC is fully
registered the call setup time will be longer. With a non-Operator-Supported SIM,
the destination number will in this case be sent over DTMF.
•The AMC does not always react like your native Symbian operating system. There-
fore pressing system keys (shortcuts to open certain parts of the operating sys-
tem, for example the mail, contact or calendar screen) will not have the desired
effect.
Note: You do not have to quit the AMC to use system keys, but you have to move
it into the background with the Redkey.
•To have the AMC perform handovers between Wi-Fi and Cellular networks auto-
matically, select the option "Enable handover" in the AMC+ "Options" menu.
amc-3.0_symbian_ug_en_2012-09 10