Aastra Dialog 4187 Plus User manual

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Dialog 4187 Plus
Analog Telephone for MX-ONE™ and MD110
User Guide

Title
EN/LZT 103 012 R2A
© Aastra Telecom Sweden AB 2008. All rights reserved.

3Dialog 4187 Plus
Table of Contents
Table of Contents
Welcome .......................................................... 4
Important User Information ...............................6
Description ....................................................... 7
Free Seating ................................................... 15
Incoming Calls ............................................... 16
Outgoing Calls ............................................... 21
Call List .......................................................... 35
Phonebook .................................................... 37
During Calls .................................................... 43
Call Forwarding .............................................. 49
Absence Information ...................................... 61
Messages ...................................................... 63
Group Features .............................................. 69
Other Useful Features ..................................... 71
Settings .......................................................... 78
Accessories ................................................... 91
Installation ...................................................... 93
Troubleshooting .............................................. 97
Glossary ......................................................... 98
Index .............................................................. 99

Welcome
Dialog 4187 Plus4
Welcome
Welcome to the user guide for the Dialog 4187 Plus. This guide
describes the available features of the telephone when it is
connected to MX-ONE™ and MD110.
The functions and features available with this telephone are
designed for easy use in all different telephone handling situations.
Depending on the version and configuration of the exchange that
your telephone is connected to, some of the functions and features
that are described in this user guide may not be available. There
may also be some differences in the way your telephone is
programmed. Please consult your system administrator if you need
further information.
Some markets use differing codes for some features. In this guide
they are described using the most common code.
The latest version of the user guide can be downloaded from:
http://www.aastra.com
Note: At start up, this phone requires a charging time of
approx. 30 seconds before fully operational. See section
“Charging procedure before use” on page 96.

5Dialog 4187 Plus
Welcome
Copyright
All rights reserved. No parts of this publication may be reproduced,
stored in retrieval systems, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording or
otherwise, without prior written permission of the publisher except
in accordance with the following terms.
If this publication is made available on Aastra´s homepage, Aastra
gives its consent to downloading and printing copies of the content
provided in this file only for private use and not for redistribution. No
parts of this publication may be subject to alteration, modification
or commercial use. Aastra will not be liable for any damages arising
from use of an illegal modified or altered publication.
Aastra is a registered trademark of Aastra Technologies Limited. All
other trademarks mentioned herein are the property of their
respective owners.
Warranty
AASTRA MAKES NO WARRANTY OF ANY KIND WITH REGARD
TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE. Aastra shall not be liable for
errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance or use of
this material.
Declaration of Conformity
Hereby, Aastra Telecom Sweden AB, SE-126 37 Hägersten,
declares that this telephone is in conformity with the essential
requirements and other relevant provisions of the R&TTE
directive 1999/5/EC.
Details to be found at: http://www.aastra.com/sdoc

Important User Information
Dialog 4187 Plus6
Important User Information
Safety instructions
Save these instructions.
Read these safety instructions before use!
Note: When using your telephone or connected
equipment, the following basic safety precautions should
always be followed to reduce risk of fire, electrical shock
and other personal injury.
• Follow instructions in the equipment's user guide or other
documentation.
• Always install equipment in a location and environment for which it is
designed.
• For mains powered telephones: Only operate with the mains power
voltage indicated. If you are uncertain of the type of power supplied to the
building, consult property management or your local power company.
• For mains powered telephones: Avoid placing the telephone's power
cable where it can be exposed to mechanical pressure as this may
damage the cable. If the power supply cord or plug is damaged,
disconnect the product and contact qualified service personnel.
• Headsets used with this equipment must comply with EN/IEC 60950-1
and for Australia AS/NZS 60950.1-2003.
• Do not make any changes or modifications to equipment without seeking
approval from the party responsible for compliance. Unauthorized
changes or modifications could void the user's authority to operate the
equipment.
• Do not use the telephone to report a gas leak in the vicinity of the leak.
• Do not spill liquid of any kind on the product or use the equipment near
water, for example, near a bathtub, washbowl, and kitchen sink, in a wet
basement or near a swimming pool.
• Do not insert any object into equipment slots that is not part of the
product or auxiliary product.
• Do not disassemble the product. Contact a qualified service agency
when service or repair work is required.
• Do not use a telephone (other than cordless type) during an electrical
storm.
Disposal of the product
Your product should not be placed in municipal waste. Please check local
regulations for disposal of electronic products.

7Dialog 4187 Plus
Description
Description
(bottom side)
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23 12

Description
Dialog 4187 Plus8
1 Display
2x24 characters. Indicates call duration and date and time. See
section “Display information” on page 11.
2Alarm
Set, confirm or view an alarm. See section “Alarm Clock” on
page 71.
3 Scroll left
Scroll left in the Call List, Phonebook and menus.
4 Scroll right
Scroll right in the Call List, Phonebook and menus.
5 Phonebook
Access your Phonebook. See section “Phonebook” on page 37.
6Program
a. Activate the programming mode. The key lamp flashes during
programming.
b. Show the duration of the last incoming call. See section “Call
Timer” on page 48.
7Delete
a. Delete the last entry. Also used as backspace.
b. Cancel an alarm. See section “Alarm Clock” on page 71.
8Pause
Insert a pause if you have to wait for dial tone. Also used to snooze
an alarm. See sections “Wait for dial tone” on page 22, “Pause
length” on page 86 and “Alarm Clock” on page 71.
9CallList
Both incoming and outgoing calls are shown. The Call List can
contain a maximum of 50 records. See section “Call List” on
page 35.
10 Message Waiting lamp
A flashing light indicates a waiting message. See section
“Messages” on page 63.

9Dialog 4187 Plus
Description
11 Programmable keys (function keys)
Ten keys for storing frequently used numbers. You can store two
numbers per key (first level and second level). See sections “Dial by
a function key” on page 29 and “Set the number of programmable
keys” on page 84.
12 Microphone
Used for handsfree conversation.
13 Mute
a. Switch microphone on or off. See section “Mute” on page 44.
b. Switch off the ring signal in idle mode or when ringing. See
sections “Silent ring” on page 18 and “Mute ring signal” on
page 18.
14 Loudspeaker on/off
Switch loudspeaker on or off. See section “During Calls” on
page 43.
15 Headset key
Activate headset. See section “Headset (optional)” on page 91.
16 R-key
Used for example to make an inquiry, to transfer a call or to
establish a conference, see section “During Calls” on page 43.
Note: Sometimes it is required to change the flash time for
the R-key, see section “Flash time (R-key)” on page 85.
17 Volume control
Adjust the volume. See section “Handset, headset and
loudspeaker volume” on page 78.
18 Loudspeaker
19 Prog On/Off switch
Enable or disable the program key. See section “Enable/Disable
function key programming” on page 90.
20 Message Waiting switch
Switch Message Waiting indication on or off. Also used to reverse
the polarity in case of crossed line cables. See section “Message
Waiting indication” on page 90.

Description
Dialog 4187 Plus10
21 Data port
Used to connect a modem, PC or other phone equipment.
22 Handset
Supplied with hearing aid feature as standard.
Please note: The handset can attract and trap small metal
objects in the earcap region.
23 Designation card
Use the DCM (Designation Card Manager) to make and print your
own designation cards. DCM is included on the Enterprise
Telephone Toolbox CD or it can be downloaded from:
http://www.aastra.com
For more information, please contact your Aastra Certified Sales
Partner.

11Dialog 4187 Plus
Description
Display information
The display gives you visual feedback on all actions that you
perform. The following pages show examples of information
displays from different telephone states. The size of the display is
2x24 characters.
Idle phone (idle mode)
When your phone is idle, the upper line shows the telephone ID (if
programmed), see section “Telephone ID” on page 83. In this case
your extension number (4455) has been programmed as
telephone ID. The lower line shows the date and the time.
Note: You can set different formats for the date and time,
see section “Date and Time” on page 81.
Missed call:
When a call has been received but not answered (missed) the
display shows.
4455
01-15 10:38
4455 01 NEW
01-15 10:38

Description
Dialog 4187 Plus12
Incoming call
When an incoming call is ringing on your phone, the display shows
the caller information in the upper right corner. The caller
information can consist of either a name or number or both.
When the call is answered, the caller information is presented in the
lower right corner and the Call Timer in the upper right corner.
Note: For earlier versions of the telephone system the caller
information will not be shown.
Outgoing call
During an outgoing call, the display shows the dialed number in the
lower right corner. The Call Timer in the upper right corner is also
displayed.
During programming
The display helps you during programming and shows the
activated menu, for example:
ELLEN BROWN
7436
4455 00:02:15
7436
4455 00:02:15
7436
HEADSET PRESET

13Dialog 4187 Plus
Description
Tones and signals
The following different tones and signals are sent from the
telephone system to your phone.
Tone characteristics
The tones shown in this section are the most used tones
worldwide. Many markets use a differing tone for one or more
situations.
Dial tone
Special dial tone
Ring tone or queue tone every 4 seconds
Busy tone
Congestion tone
Number unobtainable tone
Call waiting tone
Intrusion tone
Conference tone every 15 seconds (to all parties)
Verification tone
Warning tone, expensive route

Description
Dialog 4187 Plus14
Ring signals
Three different ring signals inform you about the type of the
incoming call. The signals shown in this section are the most used
signals worldwide. Many markets use signals that are adapted for
the local standards. If you get a signal that is not described or you
cannot identify, ask your system administrator.
Internal ring signal
External ring signal
Recall signal
(Callback reminder)

15Dialog 4187 Plus
Free Seating
Free Seating
The Free Seating feature is used for persons who have an office
extension number but no phone set of their own. For example,
flexible office workers, persons mostly working outside the office,
etc. As a Free Seating user and working from the office, you logon
to any free phone set that will be temporarily assigned with your
extension number and your system authorities.
To log on
uLift the handset.
*11* Dial.
z* Enter the authorization code and press.
z# Enter your phone number and press.
dReplace the handset to finish the procedure.
The display shows your phone number.
Note: An earlier version of the Free Seating feature uses
another procedure: To log on, dial *10*extension No. #.
To log off
uLift the handset.
#11# Dial.
dReplace the handset to finish the procedure.
Note: An earlier version of the Free Seating feature uses
another procedure: To log off, dial #10#.

Incoming Calls
Dialog 4187 Plus16
Incoming Calls
Answer calls
A ring signal indicates an incoming internal or external call. You can
see the duration of incoming calls, see section “Call Timer” on
page 48.
Note: To answer calls via the headset, see section
“Headset (optional)” on page 91.
To answer an incoming call:
uLift the handset.
Handsfree
ÂPress without lifting the handset.
You are connected to the caller via the loudspeaker and
microphone.
ÄÂPress to terminate a handsfree call.
On another extension
You can answer a call to another extension from any phone in your
office.
uz Lift the handset and call the ringing extension.
You receive busy tone.
8Press.
Note: France, press 4; Sweden, press 6

17Dialog 4187 Plus
Incoming Calls
Answer a second call
A call waiting tone will inform you, during a conversation, that a
second call is waiting. You have two options.
Option 1:
Finish the ongoing call:
dReplace the handset.
The new call will be signalled on your phone.
uLift the handset to receive the new call.
Option 2:
Ask the party you are speaking with to wait:
¸d Press and replace the handset.
The waiting call will be signalled on your phone.
uLift the handset to receive the new call.
After finishing the new call:
dReplace the handset.
Your first call will be signalled on your phone.
uLift the handset to receive the first call again.

Incoming Calls
Dialog 4187 Plus18
Mute ring signal
If the phone rings at an inconvenient moment:
ÉPress to suppress the ringing.
The ring signal will become silent. The Loudspeaker key and
RINGER OFF, in the display, are flashing.
Note: When a headset is connected, both the
Loudspeaker key and the Headset key are flashing.
The display will toggle between RINGER OFF and
INCOMING CALL. When the calling party hangs up, the Mute
key lamp flashes and the display steadily shows RINGER OFF, i.e.
the phone is set for Silent ring (see below).
Press any key to turn the ring signal on again.
Silent ring
If you do not want to be disturbed by the ring signal but still want to
be able to answer an incoming call, you can switch off the ring
signal.
ÉPress to switch off the ring signal.
The display shows RINGER OFF, and the Mute key lamp flashes
to indicate silent ringing. The ring signal will automatically be
switched on the next time you lift the handset or press any key.
Do not disturb, DND
When you activate DND, calls to your extension are not shown.
Outgoing calls can be made as usual.
*27# Dial to activate.
Special dial tone.
or.
#27# Dial to deactivate.
dReplace the handset to finish activation/deactivation.
4455 RINGER OFF
01-15 10:38

19Dialog 4187 Plus
Incoming Calls
Parallel Ringing
The Parallel Ringing feature makes it possible for an incoming call
to ring several phones simultaneously and for the call to be
answered on any of the phones. The main advantage of this feature
is that you do not risk losing any calls.
The feature requires all the phones involved to be defined in a
Parallel Ringing list, which must be configured and initiated by
your system administrator. Because only calls to a main extension
will be distributed among the phones in the list, this main extension
also needs to be defined.
A call to a specific extension will not be distributed to other phones
in the list, and will only ring that specific extension's phone.
Parallell Ringing can be temporarily disabled by the phone user
using the feature “Internal Follow-me”. See also section “Internal
Follow-me” on page 52.
To disable Parallel Ringing temporarily
uLift the handset.
*21*z# Dial, enter the extension number and press.
If you want to disable Parallel Ringing for all phones defined in the
list, follow the procedure for disabling the feature from the phone
with the main extension number and enter the number of the
answering position.
If you want to disable Parallel Ringing for one specific phone in the
list only, follow the procedure for disabling the feature from this
phone and enter its extension number.
Note: U.K., dial *2*Number #.
dReplace the handset.

Incoming Calls
Dialog 4187 Plus20
To restore Parallel Ringing
uLift the handset.
#21# Dial.
Note: U.K., dial #2#.
dReplace the handset.
Notes:
If you want to restore Parallel Ringing for all phones defined
in the list, follow the procedure for restoring the feature from
the phone with the main extension number and enter the
number of the answering position.
If you want to restore Parallel Ringing for one specific phone
in the list only, follow the procedure for restoring the feature
from this phone and enter its extension number.