Access Atom document reader User manual

Subject: ATOM®Getting

Started Guide

Revision: 1.3

Issue Date: 24/07/2017

Product names mentioned

herein are for identification

purposes only and may be

trademarks and/or

registered trademarks of

their respective companies.

Access-IS

18 Suttons Business Park, Reading

Berkshire, RG6 1AZ, United Kingdom

Tel: +44 (0) 118 966 3333

Web: www.access-is.com

Email: support@access-is.com

ATOM®Document Reader

Document Imager and

eMRTD Reader

Getting Started Guide

Warnings

This manual contains important information regarding the installation and operation of the ATOM®Document

Reader. For safe and reliable operation of the imager, installers must ensure that they are familiar with, and

fully understand, all instructions contained herein.

Warranty

Access Ltd warrants that this product shall be free from defects in workmanship and materials for a period of

one year from the date of original purchase. If the product should fail to operate correctly in normal use during

the warranty period, Access will replace or repair it free of charge. No liability can be accepted for damage

due to misuse or circumstances outside Access' control. Access will not be responsible for any loss, damage

or injury arising directly or indirectly from the use of this product. Access' total liability under the terms of this

warranty shall in all circumstances be limited to the replacement value of this product.

Radio Frequency Energy

European EMC Directive 2014/30/EU (Non- RFID version)

This product complies with the requirements of this directive by meeting the following standards:

EN 55022:2010: Information technology equipment. Radio disturbance characteristics. Limits and

methods of measurement.

BS EN 55024:2010+A1:2015: Information technology equipment. Immunity characteristics. Limits

and methods of measurement.

European Radio Equipment Directive 2014/53/EU (RFID version)

This product complies with the requirements of this directive by meeting the following standards:

EN 301 489-1 V1.9.2: Electromagnetic compatibility and Radio spectrum Matters (ERM); ElectroMagnetic

Compatibility (EMC) standard for radio equipment and services; Part 1 Common technical requirements.

EN 302 291-1 V1.1.1: Electromagnetic compatibility and Radio spectrum Matters (ERM); Short Range

Devices (SRD); Close Range Inductive Data Communication equipment operating at 13,56 MHz; Part 1:

Technical characteristics and test methods.

EN 302 291-2 V1.1.1: Electromagnetic compatibility and Radio spectrum Matters (ERM); Short Range

Devices (SRD); Close Range Inductive Data Communication equipment operating at 13,56 MHz; Part 2:

Harmonized EN under article 3.2 of the R&TTE Directive.

FCC Compliance Statement (United States)

This equipment generates, uses and can radiate radio frequency energy and if not installed and used

properly, that is, in strict accordance with the manufacturer's instructions, may cause interference to radio

communication. It has been tested and found to comply with the limits for a class A computing device in

accordance with the specifications in Subpart J of part 15 of FCC rules, which are designed to provide

reasonable protection against such interference when the equipment is operated in a commercial

environment. Operation of this equipment in a residential area may cause interference, in which case the user

at his own expense will be required to take whatever measures may be necessary to correct the interference.

Changes or modifications not expressly approved by the manufacturer could void the user's authority to

operate the equipment.

The RFID version contains FCC approved Access-IS Smartcard Module FCC ID: ZERNSM01.

Canadian Department of Communications RFI statement

This equipment does not exceed the class A limits for radio noise emissions from digital apparatus set out in

the radio interference regulations of the Canadian Department of Communications.

Le présent appareil numérique n'émet pas de bruits radioélectriques dépassant les limites applicables aux

appareils numériques de la classe A prescrites dans le règlement sur le brouillage radioélectriques publié par

le ministère des Communications du Canada.

The RFID version contains Industry Canada approved Access-IS Smartcard Module IC: 9653A‐NSM01.

Contents

1. Overview.............................................................................................................................4

2. Installation...........................................................................................................................5

2.1 Opening the box.......................................................................................................5

2.2 Connecting ATOM to the host...................................................................................5

2.3 Installation guidelines ...............................................................................................6

2.4 Testing the device ....................................................................................................8

2.5 Troubleshooting........................................................................................................9

2.6 Maintenance.............................................................................................................9

3. Access-IS Document Reader Software..............................................................................10

3.1 Installing the software.............................................................................................10

3.2 Starting the software...............................................................................................13

3.3 ATOM status indicators ..........................................................................................13

3.4 Reading your first document...................................................................................14

3.5 Document reader software status messages..........................................................16

A. Specifications....................................................................................................................17

B. Model numbers..................................................................................................................19

B.1 ATOM.....................................................................................................................19

B.2 Expansion Dock......................................................................................................19

C. Document history ..............................................................................................................20

1. Overview

ATOM is a full-page document imager and electronic Machine Readable Travel Document (eMRTD)

reader. It captures multiple high-resolution, uncompressed images and reads personal and

document details in under two seconds, delivering greater productivity and cost savings.

The optional ATOM Expansion Dock increases the functionality of ATOM and allows you to read

contact smart cards and/or magnetic stripe cards. The ‘drop-in’ design means that the unit can be

supplied already mated or can be retrofitted easily in the field in just a few seconds.

Access-IS Document Reader Software (ADRS) is the perfect partner for ATOM. Capable of

standalone use, ADRS provides a graphical display that delivers an instant visual snapshot of

document data, resulting in a more efficient and effective workflow. More advanced users can take

advantage of its powerful programming interface, which allows the software to be integrated into

larger systems.

•Ultra-fast operation delivers time and cost

savings.

•Captures high-resolution images in multiple

wavelengths: Visible, IR and UV.

•Innovative ‘shark fin’ document guides ensure

that documents quickly slide onto the glass,

with bent corners eased down for a perfect

read.

•Reads the Machine Readable Zone (MRZ)

from ICAO 9303 compliant documents

including Passports, e-Passports, ID cards

and Visas, as well as ISO 18013 compliant

driving licences.

•ISO 14443 contactless Radio-Frequency

Identification (RFID) reader/writer supports

ICAO LDS standards including BAC, PA, AA,

EAC and SAC.

•Optionally reads 1D/2D barcodes from

smartphones, tablets and paper.

•Operates without external power supply when

connected via USB 3.0.

Hardware requirements (minimum)

•Core-i3 2.1 GHz

•4 GB RAM

Hardware requirements (recommended)

•Core-i5 3.3 GHz

•8 GB RAM

Supported operating systems

•Windows 7 and above, 32-bit or 64-bit

Figure 1: ATOM Document Reader

Figure 2: ATOM Expansion Dock

2. Installation

ATOM is simple to install. You can connect the product before or after you install the Access-IS

Document Reader Software (ADRS) on the host computer. Refer to Installing the software (on

page 10) for software installation instructions.

2.1 Opening the box

Unpack ATOM and ensure that you have the following items:

•Advisory notice card.

•ATOM Document Reader.

•ATOM Expansion Dock (optional).

•USB 3.0 cable (can also be used with a USB 2.0 port).

•5 V DC PSU.

Report any missing items or damage immediately to your Sales Representative.

2.2 Connecting ATOM to the host

Connect ATOM directly to a USB 3.0 port on the host computer. Ensure that the host is running

Windows 7.0 or above.

Note: If you are connecting ATOM to a USB 2.0 port on the host computer, you must also connect

the supplied 5 V DC power supply to ATOM.

When you connect ATOM to a USB port, Windows automatically detects the device and installs the

required standard Windows drivers, which may take a few minutes. No additional drivers are

needed.

Figure 3: ATOM USB and power cable connections. On/Off switch shown in yellow.

Important: The USB mating connector on the bottom of ATOM is for the optional ATOM Expansion

Dock only. This must not be used to connect any other device without the express approval of

Access-IS. Doing so WILL invalidate the warranty.

2.3 Installation guidelines

2.3.1 Mounting

ATOM is easy to install. Either use ATOM as a free-standing unit on the desktop or mount it into

countertops or kiosks.

Note: ATOM is designed for shroudless operation in an office environment. If bright sunlight causes

an issue, relocate the reader.

Figure 4: ATOM dimensions (in millimetres)

Figure 5: ATOM with Expansion Dock dimensions (in millimetres)

Mounting points

Figure 6: ATOM mounting points

When mounting ATOM, use four M4 screws (not provided) to mount the unit. From the base of the

ATOM (bottom of the plastic housing), the minimum insertion depth is 3 mm. The maximum

insertion depth is 10 mm.

Figure 7: ATOM Expansion Dock mounting points

When mounting ATOM's Expansion Dock, use four M4 screws (not provided). From the base of the

Expansion Dock (bottom of the plastic housing), the minimum insertion depth is 16 mm. The

maximum insertion depth is 23 mm.

2.3.2 NFC/RFID

To optimise the performance of your Access-IS device DO NOT install it with its NFC/RFID antenna

within 40 mm of a large metal or electrically-conductive component or structure.

Important: Failure to observe this instruction may lead to the product’s NFC performance

deteriorating or even failing completely.

Figure 8: ATOM NFC/RFID installation guidelines

1. RFID functionality is directly affected by electrically-conductive components: ideally it is best to

avoid placing metallic components near the ATOM unit.

2. No metal components should enter the areas indicated by the red transparent zone as they will

directly affect the ATOM'S RFID performance.

3. If metalwork in the red transparent regions cannot be avoided, please contact Access-IS before

installation.

2.3.3 USB 3.0 cable

The cable provided with the unit is a custom made USB 3.0 cable designed and tested to guarantee

the performance of the unit (functionality, EMC, ESD…). Access-IS does NOT recommend the use

of any other USB 3.0 cable as it may impact the functionality of the unit. Access-IS support teams

will only offer technical support when the unit is connected using the genuine Access-IS USB 3.0

cable.

2.4 Testing the device

Once you have connected the device and installed the software (see Access-IS Document Reader

Software (on page 10)), you can test the device. To do this, place an ID document on the glass

platen and check that it is detected and captured by ATOM.

When using a document with an ICAO-compliant MRZ, the document reader software should

display a visual snapshot of the document's data, including images.

If the device fails to respond when connected to the host, refer to the Troubleshooting section of this

document.

2.5 Troubleshooting

If ATOM does not appear to be working, refer to the following table to help identify and resolve the

problem. For further assistance, contact Customer Support (support@access-is.com).

Alternatively, use the Contact Customer Support page on the Access-IS website.

Note: Do not attempt to disassemble ATOM if it does not operate correctly. Any attempt to do so

may be dangerous and will invalidate the warranty.

Table 1: Troubleshoot ATOM

Problem

Solution

ATOM not reading a document

Ensure that ATOM is ready to read a document (only the blue

power icon should be illuminated).

Check that ADRS is ready. Refer to Document reader

software status messages (on page 16) for more

information.

ATOM cannot scan a barcode

Ensure that the unit is configured to read the barcode that you

are scanning.

If scanning a document, ensure that the print quality is good.

If scanning a barcode on a mobile phone, ensure that you set

the screen backlight on the phone to its brightest setting.

2.6 Maintenance

2.6.1 Cleaning

Clean the glass with a lint-free cloth. If the glass is dirty, wipe the glass with a lint-free cloth

moistened with isopropyl alcohol or use an alcohol wipe. Do not use abrasive cleaners.

2.6.2 Storage

Store the unit in its original box, at a temperature of 0°C to 60°C.

3. Access-IS Document Reader Software

The Access-IS Document Reader Software (ADRS) delivers an instant visual snapshot of document

data, resulting in a more efficient and effective workflow.

You can install the software before or after you connect ATOM to the host computer.

For more information on how to configure ADRS, refer to the ADRS User Guide.

3.1 Installing the software

Before you install ADRS, make sure that your computer meets the minimum hardware requirements

and is running Windows 7 or above.

To install ADRS, do the following:

4. Download the latest version of ADRS.

You can download the software from the Access-IS website

(http://www.access-is.com/gettingstarted/).

5. Extract the contents of the download file to a folder on your computer.

6. Run the Access-IS Document Reader.exe file.

The Access-IS - Document Reader Setup dialog box appears.

7. Click Next to continue and display the License Agreement page.

8. Review the license agreement and click I Agree to accept the terms of the agreement and

continue.

9. On the Choose Components page, select the components to install.

If you do not want to integrate the software into another system, you may clear the Sample

Code check box.

10. Click Next.

11. On the Choose Install Location page, select the installation folder.

A default location is provided; to install to a different location, click Browse and select the folder

that you want to use.

12. Click Install to start installation.

Depending on your system's settings, a message may appear asking if you want to disable the

Certificate Propagation service. This service may affect the RFID operation of the ATOM

Document Reader.

If you do not use a smart card to unlock the host computer, you can safely disable the service.

The web page that automatically opens provides more information on the Certificate

Propagation service (https://www.technet.microsoft.com/en-us/library/ff404288).

Click Yes to stop and disable the service, and then click OK.

13. When installation is complete, click Next and then click Finish.

3.1.1 What getsinstalled andwhere?

By default, the installer installs all the necessary software, API components and documentation in

the following location: Program Files (x86)\Access-IS\Access-IS Document Reader

You can access ADRS, the Software Development Kit (SDK) and other tools from the Access-IS

Document Reader group on the Windows Start menu.

Figure 9: Access-IS Document Reader group on the Start menu

3.1.2 ADRS application, SDK and tools

Table 2: ADRS application, SDK and tools

Application

Access-IS Document Reader

Opens the ADRS application.

SDK

Access-IS ADR User Manual

Describes how to configure and use ADRS.

Access-IS API Documentation

Describes the VideoOCR API.

Access-IS Barcode API

Describes the barcode DLL, used by a document

reader to decode barcodes.

Access-IS Programmers Guide

Describes how to use the VideoOCR API to control

the operation and data provided by a document

reader.

Access-IS RFID API

Describes the RFID DLL, which adds RFID

functionality to a document reader.

Tools

Access-IS Installer Information

Provides installation information and an option to

uninstall the document reader and associated files.

Access-IS System Information

Provides operating system information.

3.1.3 Sample code

If installed, you can access the sample code, from the following location:

Figure 10: Sample code location

3.2 Starting the software

1. Connect ATOM to the host. See Connecting ATOM to the host (on page 5) for details.

2. Ensure ATOM is switched on.

The On/Off switch is located on the underside of the device, on the same side as the USB and

power connections. See Connecting ATOM to the host (on page 5) for details.

3. Double-click the Access-IS Document Reader shortcut on the host's desktop.

The Access-IS Document Reader opens.

3.3 ATOM status indicators

Four clearly-visible indicators on each side of the device allow you to check the status of ATOM.

Figure 11: ATOM status indicators

Table 3: ATOM status indicators

Icon

Description

Good read indicator.

Bad read indicator.

ATOM is busy reading a document, or the detected

document is not stable.

ATOM is switched on and has power.

Communication with the document reader software's

Application Programming Interface (API) is established

and ATOM can read a document.

If all of these indicators are illuminated, ATOM is switched on, but there is no communication

between ATOM and the document reader software's API.

When ADRS is started, only the blue power icon illuminates; ATOM is in standby mode waiting to

read a document. ATOM is not ready to scan a document if the blue power icon is not illuminated.

3.4 Reading your first document

Use ADRS to read and display the information in a scanned document. The software displays the

information in an easy-to-read format so that you can quickly check the authenticity and validity of

the document.

1. Ensure that ATOM is switched on and connected to the host and that you have started ADRS.

If ATOM is ready to read a document, the blue power light illuminates on ATOM and the

message in the status bar at the bottom of the ADRS window indicates that ATOM is ready.

A message displayed in the status bar with a pink background indicates a problem. Refer to

Document reader software status messages (on page 16) for details.

2. Place the document that you want to read onto the glass platen. If you are reading a large

document, such as a passport, slide the document under the ‘shark fin’ document guides to

ensure that any bent corners are eased down for a perfect read.

ATOM captures high-resolution, uncompressed images in visible, infrared and ultraviolet light (if

configured).

The Summary tab in the Access-IS Document Reader window displays the images and other

details collected from the scanned document.

Images - Displays captured images.

Biometric Data - Displays RFID data (if applicable).

Barcode Information - Displays barcode and validation information (if barcode reading is

enabled on ATOM).

Document Information - Displays MRZ data and a face-detect image (if applicable).

3. Review the information displayed on the Summary tab.

Figure 12: ADRS Summary tab. Note the version number of the software displays on the right side of the

status bar, next to the time taken to read and process the document.

The version shown is Version: 1.0.0.0; the precise layout may differ in newer versions of the software.

To help you assess the validity of the document, ticks and crosses display next to the

Document Information section.

Age

Displays a tick if the date of birth read from the MRZ indicates that the owner of the

document is older than the age specified on the Configuration tab (default age set to 18).

Valid MRZ

Displays a green tick if the MRZ is valid.

If invalid, you can see why the MRZ is invalid by hovering the mouse over the red cross.

DG1 vs MRZ

Displays a tick if the MRZ stored on the RFID tag (DG1) embedded in the document

matches the MRZ read by ATOM. If there is no RFID tag on the document, the icon displays

with a grey background.

The Data Groups section indicates the data groups that ATOM has read from the RFID tag

and whether these data are authentic (show in green text).

The Auth Certificate Status section shows whether the Document Signing Certificate

(DSC) in an ePassport matches the chain of signatures in the Country Signing Certificate

(CSC) of the country that issued the document. This requires Government-issued

certificates.

3.4.1 Images

ATOM captures images under visible and infrared light and displays colour and infrared images in

the Images panel. A third image captured under ultraviolet light may display if ATOM is configured

with the ultraviolet option.

3.4.2 Biometric data

If your reader is configured with the RFID option, ATOM reads the electronic information embedded

in eDocuments, including those meeting the latest ICAO LDS standards. This information is

displayed in the Biometric data section.

3.4.3 Barcode information

If barcode reading is enabled on your ATOM, the barcode type and barcode data in the scanned

document appears in the Barcode Information section.

3.4.4 Document information

ATOM reads the MRZ, if it is present on the document that you are scanning. Once read, the

scanner decodes the information and the details appear in the Document Information section on

the Summary tab. If a colour image is captured, the software picks out the face from the image and

displays this separately.

3.5 Document reader software status messages

Messages display in bottom left corner of ADRS. Use these messages to check the status of the

reader and software and to help diagnose problems.

Table 4: Document reader software status messages

Message

Description

ATOM is ready

ATOM is switched on, connected to the host and ready to read a

document.

Scanning

ATOM is acquiring images.

Writing Multiple Image file

ATOM is acquiring images and saving these to disk.

Set this mode from the software's Configuration tab.

Processing complete

ATOM has processed the document.

Automatic reader not started

An attempt to start the reader was made, but it failed. This

generally indicates that the automatic detection of documents

placed on the scanner is not enabled (on the Configuration tab).

The setting is enabled by default.

No Document Reader Connected

ATOM is disconnected from the host and software; the camera

will not work. Check USB and power connections.

Could not set Windows Handle

for windows....

Another instance of ADRS is already running. Ensure that you

close ADRS before restarting.

Initialised

The scanner is initialised, but the reader has not started correctly.

Make sure the scanner is powered up and switched on.

MRZ decoding failed

ATOM has detected an MRZ string that is not correctly formatted.

Move the mouse cursor over the MRZ summary icon to display

details of the failure.

A. Specifications

Specification

Details

Dimensions (W x D x H)

143 mm x 171 mm x 65 mm

With Expansion Dock: 165 mm x 171 mm x 79 mm

Weight

ATOM: 750 g (excluding cable and power supply unit)

Expansion Dock: 400 g

Environmental

Operating temperature: 0ºC to 50ºC

Storage temperature: 0ºC to 60ºC

Humidity: 0 to 95% non-condensing

Designed to meet IP54

Body

Black PC/ABS

Security

Kensington security slot

Glass

4 mm thick toughened, with anti-reflective and oleophobic coatings

BS EN60068-2-75 and IEC 62262:2002, rated to 6.375 J impact

Power requirements

5 V DC (from a USB 3.0 port)

5 V DC via DC jack (only when connected via a USB 2.0 interface)

Electrical interface

5 V USB

Imaging

Active scan area: 130 mm x 94 mm

Illumination sources: Visible/white, IR and UV LEDs

Resolution: 500 DPI

MRZ reading

Standard OCR font: OCR-B

Machine Readable Passports (MRP): Two lines of 44 characters to

ICAO 9303

Machine Readable Visas (MRV): Two lines of 44 characters, two

lines of 36 characters to ICAO 9303

Travel documents: Two lines of 36 characters, three lines of 30

characters

Barcode reading (optional)

Reads barcodes from mobile phones, tablets and paper

Linear: EAN/UPC, Code 2 of 5, Interleaved 2 of 5, IATA 2 of 5,

Code 39, Code 128

2D: IATA resolution 792, PDF417, Aztec, DataMatrix and QR

codes

(Full list of supported barcodes available on request)

Contactless RFID reading

(optional)

Interoperability: ICAO DOC 9303, LDS1.7, ISO18013 (Driving

Licence), PA, AA, BAC, EAC v1.11 (CA, TA), EAC v2.0x (PACE

v2, ICAO SAC, CA v2, TA v2)

Operating frequency: 13.56 MHz

Supported documents: ISO 14443 type A and B auto-detecting;

secure and high-speed data transmission; MIFARE memory card

support (MIFARE ultralight, 1K, 4K cards)

Interface: Personal Computer/Smart Card (PC/SC) compliant

device

Contact smart card reading

(optional)

Number of ID-1 (smart card) slots: 1

Number of ID-000 (SAM) slots: 2

Compliance: ISO 7816, T=0, T=1

Interface: PC/SC compliant device

Magnetic stripe reading

(optional)

Three-track magnetic cards complying with ISO7811/ 2-5

Specification

Details

MTBF

85,000 hours

Approvals

CE EMC Class B (Non-RFID version)

•EN 55022

•EN 55024

CE Radio Equipment Directive (RFID version)

•ETSI EN 301 489

•ETSI EN 302 291

CE Low Voltage Directive

•EN 60950-1

•IEC 60825-1 LED Safety Class 1 CE

FCC 47CFR Part 15 Subpart B Class A

Canadian Standard ICES-003: Issue 6

The RFID version contains the Access-IS Smartcard Module. FCC

ID: ZERNSM01, IC : 9653A‐NSM01.

B. Model numbers

B.1 ATOM

Model

Visible

1D/2D barcode

RFID

ADR300

ADR300-U

ADR300-B

ADR300-R

ADR300-UB

ADR300-UR

ADR300-URB

An external power supply (supplied) is required if you connect ATOM to a USB 2.0 port.

B.2 Expansion Dock

Model

Two-port USB hub

Three-track MSR1

Smart card + two SAMs2

ADR30X-M

ADR30X-S

ADR30X-MS

1Magnetic Stripe Reader (MSR), 2 Smart Access Modules (SAMs)

C. Document history

Issue

Date

Description

1.0

20/05/2016

First issue.

1.1

10/06/2016

Added warning about the use of the ATOM USB mating

connector.

1.2

24/07/2017

Added NFC/RFID installation guidelines section.

1.3

24/07/2017

Added USB 3.0 cable section.

Moved Mounting, NFC/RFID and USB 3.0 cable into an

Installation guidelines section.

Table of contents

Access ATOM Document Reader User manual

Popular Card Reader manuals by other brands