AccuTemp STEAM'N'HOLD Administrator Guide

MP4011-2207
INSTALLATION & OPERATOR MANUAL
S/N 35389 & HIGHER
AccuTemp Products INC
11919 John Adams Dr, New Haven, IN 46774
www.accutemp.net
AccuTemp product may be covered by
one or more US Patents.
See www.accutempip.net

MP4011-2207 STEAM’N’HOLD™ 2
TABLE OF CONTENTS
DOCUMENT HISTORY
TABLE OF CONTENTS PAGE 2
SAFETY WARNINGS PAGE 3
WARRANTY PAGE 4
CONTROL & COMPONENT IDENTIFICATION PAGE 5
INSTALLATION PAGE 6
OPERATION PAGE 9
TROUBLESHOOTING PAGE 14
SERVICE PAGE 15
CURRENT
REVISION
DATE PRIOR
REVISION
DATE CHANGE
2207 07/05/2022 2105 05/14/2021 Updated Logo

MP4011-2207 STEAM’N’HOLD™ 3
SAFETY WARNINGS
Only personnel qualified to work with electricity should install this appliance.
Improper installation can cause personal injury or damage. This appliance must be
properly grounded. Failure to properly ground could result in electrocution and/or
death.
1. When using a stand that is equipped with the casters, the surface must be level.
Failure to do so can result in a “tipping” situation and could result in serious injury.
2. Direct contact with steam can result in serious burns.
3. When accessing the cooking compartment, be sure to always stand back while slowly
opening the door, allowing the compartment to vent the steam. Never look or reach
into the cooking compartment before the steam has completely vented.
4. Never reach into the cooking compartment or handle hot items without wearing
proper protective equipment.
5. Never use wet or damp gloves, as moisture can conduct heat quickly and could
result in severe burns.
DANGER
WARNING
1. Be sure all operators read, understand and follow the information contained in this
manual, including caution warnings, operating instructions, and safety instructions.
2. Use caution when operating the steamer as direct contact with steam can result in
severe burns.
3. Please use caution when emptying the appliance drain pan as the contents of the
pan could cause severe burns.
4. Keep the floor in front of the appliance clean and dry.
5. Do not use pressurized water to clean the appliance.
6. Use of replacement parts other than those supplied by AccuTemp can cause injury
to the operator, damage to the appliance and will void all warranties.
7. This appliance is extremely heavy and use of appropriate material handling equipment
to install the appliance maybe required. Remove the packaging and move it into its
final location or employ additional help as required for safe handling.
8. Do not use the low water warning indicator or buzzer as a substitute for checking
the water level in the cooking compartment of the appliance periodically. Failure to
properly maintain the water level may result in improperly cooked product and over
time may result in a premature service problem that may void the warranty of the
appliance.
9. Failure to complete the suggested operating, cleaning and preventive maintenance
procedures may cause slow cooking or premature service problems that may void
the warranty of the appliance.
CAUTION

MP4011-2207 STEAM’N’HOLD™ 4
LIMITED WARRANTY
One Year - Parts & Labor - U.S. & Canada Only
AccuTemp Products, Inc. (AccuTemp) warrants that your AccuTemp equipment will be free of defects
in material and workmanship under normal use for a period of twelve (12) months from installation or
fifteen (15) months from date of shipment from AccuTemp, whichever date first occurs (the Warranty
Period). Registration of AccuTemp equipment is required at the time of installation. Damage to
AccuTemp equipment that occurs during shipment must be reported to the carrier, and is not covered
under this warranty. The reporting of any damage during shipment is the sole responsibility of the
commercial purchaser/user of such AccuTemp equipment.
AccuTemp provides an active service department, which should be contacted and advised of service
issues, regardless of the warranty period. During the warranty period, AccuTemp agrees to repair
or replace, at its option, F.O.B. factory, any part which proves to be defective due to defects in
material or workmanship, provided the equipment has not been altered in any way and has been
properly installed, maintained, and operated in accordance with the instructions in the AccuTemp
Owners Manual. During the warranty period, AccuTemp also agrees to pay for any factory authorized
equipment service agency (within the continental United States and Canada) for reasonable labor
required to repair or replace, at our option, F.O.B. factory, any part which proves to be defective due to
defects in materials or workmanship, provided the service agency has received advance approval from
AccuTemp factory service to perform the repair or replacement. This warranty includes travel time not
to exceed two hours and mileage not to exceed 50 miles (100 miles round trip), but does not include
post start-up assistance or training, tightening of loose fittings or external electrical connections,
minor adjustments, maintenance, gaskets or cleaning. AccuTemp will not reimburse the expense of
labor required to replace parts after the expiration of the warranty period.
Proper installation is the responsibility of the dealer, owner-user, or installing contractor and is not
covered by this warranty. Improper installation can aect your warranty. Installation is the responsibility
of the Dealer, Owner/User or the Installation Contractor. See the Installation section of the Owners
Manual. While AccuTemp products are built to comply with applicable standards for manufacturers,
including Underwriters Laboratories (UL) and Underwriters Laboratories Sanitation requirements, it is
the responsibility of the owner and the installer to comply with any applicable local codes that may exist.
AccuTemp makes no other warranties or guarantees, whether expressed or implied, including any
warranties of performance, merchantability, or fitness for any particular purpose. AccuTemp liability on
any claim of any kind, including negligence, with respect to the goods and services covered hereunder,
shall in no case exceed the price of the goods and services, or parts thereof, which gives rise to the claim.
In no event shall AccuTemp be liable for special, incidental, or consequential damages, or damages in
the nature of penalties.
This constitutes the entire warranty, which supersedes and excludes all other warranties, whether
written, oral, or implied.
WARRANTY

MP4011-2207 STEAM’N’HOLD™ 5
STEAM’N’HOLD™-CONNECTIONLESS
DRAIN VALVE
CLOSED POSITION
SELECTOR SWITCH 
POWER, FAST COOK
& LOW TEMPERATURE
COOK
OFF PUSH
BUTTON
LOW TEMPERATURE STEAM &
HOLD THERMOSTAT
TIMER
VACUUM GAUGE
TEMPERATURE GAUGE
STATUS AND FAULT
ALARMS INDICTORS
OPERATIONAL INSTRUCTIONS
DOOR LATCH
DRAIN PAN NOT SUPPLIED
MUST BE INSTALLED DURING
COOKING AND DRAINING
OPERATIONS.
ADJUSTABLE FOOT
CONTROLS AND HARDWARE LOCATIONS ARE THE SAME FOR THE S3 AND S6 MODELS
FIG. 1
CUSTOMER SUPPLIED
DRAIN PAN

MP4011-2207 STEAM’N’HOLD™ 6
BUILDING CODES AND STANDARDS
The appliance must be installed in accordance
with the following building codes:
USA: National Electric Code, ANSI/NFPA-70, state
and local codes. International Plumbing Code
2003, ICC or Uniform Plumbing Code 2003,
IAMPO. Canada: Canadian Electric Code, CSA
C22.2 and state and local codes.
LOCATION AND PLACEMENT
To insure maximum benefit of your warranty;
location, placement and leveling are critical.
The AccuTemp STEAM’N’HOLD™ is designed for
installation on either a commercial kitchen coun-
ter top or an AccuTemp STEAM’N’HOLD™ stand.
Your appliance is equipped with vents to allow
the proper ventilation of air through the electrical
compartment. The vents are located on the bot-
tom and rear panel. To ensure these vents work
properly a minimum 3” (77 mm) clearance from
these vents must be allocated. It is also recom-
mended that the appliance not be placed under
other wet equipment or locations. If located next
to heat producing appliances additional clear-
ance could be required.
LEVELING
This appliance must be installed in a level
condition. An out-of-level condition may cause
improper operation and possible damage.
Damage caused by improper leveling is not
covered by warranty. Use a spirit level, resting
on the top of the appliance cabinet surface, to
ensure it is level front-to-back and left-to-right.
COUNTERTOP INSTALLATION
If this is a counter-top installation, be sure to
install the rubber foot tips provided with your
appliance onto each foot adjuster of each of the
leg. This will keep the appliance from sliding on
the counter-top under normal use. Once the
rubber foot tips have been installed, rotate the
foot adjusters up or down as needed to level the
appliance side to side and front to back.
SINGLE STAND INSTALLATION WITH
ADJUSTABLE FEET
The AccuTemp SNH10 single stand is equipped
with adjustable height feet and the AccuTemp
SNH11 single stand is equipped with non-
The AccuTemp SNH10 single stand is
equipped with adjustable height feet and the
AccuTemp SNH11 single stand is equipped
with non-adjustable height casters. Both
can be used with either a single S3 or S6
model STEAM’N’HOLD™. Before mounting
the appliance on the SNH11 stand, engage
the brakes on the two front locking casters,
pressing on the “ON” handle of the brake
mechanism. To mount the appliance, carefully
lift and place it on the horizontal mounting
brackets, ensuring that the (4) mounting holes
on the underside of the appliance is lined up
with the mounting holes on the brackets. Then,
using a 7/16” wrench, fasten one pair of the ¼”-
20 hex bolts and ¼” split lock washers through
the underside of each stand bracket mounting
hole into the appliance and tighten securely.
With the SNH10 stand, level the appliance by
adjusting the feet found at the ends of each
stand leg, either up or down as needed.
INSTALLATION
SINGLE STAND INSTALLATION WITH CASTERS
Before mounting the appliance on the SNH11
stand, engage the brakes on the two front
locking casters, pressing on the “ON”
handle of the brake mechanism. To mount
the appliance, carefully lift and place it
on the horizontal mounting brackets,
ensuring that the (4) mounting holes on
the underside of the appliance are lined up
with the mounting holes on the brackets.
Then, using a 7/16” wrench, fasten one
pair of the ¼”-20 hex bolts and ¼” split
lock washers through the underside of
each stand bracket mounting hole into the
appliance and tighten securely.

MP4011-2207 STEAM’N’HOLD™ 7
Shipping Damage and Claims
AccuTemp Equipment is shipped F.O.B. which
means that when the merchandise is accepted
by the carrier it becomes the property of the
consignee.
If the merchandise is damaged or missing
accessories this is a matter between the
carrier and consignee. The carrier is assumed
to be responsible for the safe delivery of the
merchandise Negligence must be established
on the part of the shipper by the consignee.
To assure that the merchandise is received
properly the consignee should follow these
steps at a minimum to reduce a financial risk.
1. Make an immediate inspection of the
merchandise while still on the delivery
vehicle.
2. Never sign the delivery receipt or a freight
bill until a proper count and inspection of all
the merchandise is complete.
3. Note any damage to the packages on the
carrier’s receipt.
4. Make certain the delivery person signs the
delivery receipt If the delivery person refuses
to sign, record the time, date and make a
note of the refusal on the delivery receipt.
5. If the delivery person refuses the consignee
to inspect the merchandise note this on the
delivery receipt and record the time and
date on the receipt.
6. Contact the carrier’s oce immediately
upon finding damage, and request and
inspection. Mail a written confirmation to
the carrier’s oce with the time, date and
person you spoke with.
7. Retain all packages and packing material for
further inspection by the carrier.
8. Promptly file a written claim with the
carrier and attach copies of all supporting
documents.
AccuTemp will continue assisting the consignee
in collecting claims which has been properly
managed and actively pursued.
AccuTemp can’t file any damage claims or
assume responsibility or accept any reductions
in payment for any claims,
DOUBLE STAND INSTALLATION WITH
ADJUSTABLE FEET
WARNING!
When using a stand that is equipped with casters,
the floor surface must be level and flat. Failure to
do so can result in a “tipping” hazard that could
result in serious injury.
The AccuTemp SNH20 double stand is equipped
with adjustable height feet and the AccuTemp
SNH21 double stand is equipped with non-
adjustable height casters. Both stands can
accommodate either two S6 models or two S3
models or a single S3 model on the top and a
single S6 model on the bottom.
Before mounting a appliance on the SNH21
stand, engage the brakes on the two front locking
casters, pressing on the “ON” handle of the brake
mechanism. To mount the appliance, carefully lift
and place it on the bottom horizontal mounting
brackets, ensuring that the (4) mounting holes on
the underside of the appliance are lined up with
the mounting holes on the brackets. Then, using
a 7/16” wrench, fasten one pair of the ¼”-20
hex bolts and ¼” split lock washers through the
underside of each stand bracket mounting hole
into the appliance and tighten securely. Once
the “bottom unit” has been installed, carefully
lift and place the “top unit” on the top horizontal
mounting brackets, ensuring that the (4)
mounting holes on the underside of the appliance
are lined up with the mounting holes on the
brackets. Then, using a 7/16” wrench, fasten one
pair of the ¼”-20 hex bolts and ¼” split lock
washers through the underside of each stand
bracket mounting hole and tighten securely. With
the SNH20 stand, level the appliance by adjusting
the feet found at the ends of each stand leg,
either up or down as needed.

MP4011-2207 STEAM’N’HOLD™ 8
INSTALLATIONCONT. DRAIN
These models do not include a drain
connection and a full size steam table pan or a
1/1 gastronome pan with a minimum depth of
4 inches is required.
The 4”drain pan, part number SH-DP can
be ordered as an accessory . Optionally a
2 1/2”drain pan with an elbow for a drain
connection, part number AT1A-3155 is
available.
ELECTRICAL SUPPLY
The AccuTemp STEAM’N’HOLD™ appliance has
been designed, manufactured and tested to meet
or exceed the Underwriters Laboratories safety
standards. To ensure safety is maintained in your
installation,
it is important that the following paragraphs are
understood before attempting to apply power to
your STEAM’N’HOLD™. If there is any doubt as to
whether your supply receptacle is of the correct
voltage, amperage, or is properly grounded,
consult a qualified electrician or authorized
service agent.
POWER REQUIREMENTS
AC power requirements are listed on the data
plate located on the left side access panel of
the appliance. This appliance should never
be connected to a circuit operating at more
than 150 VAC to ground and should always be
connected to an individual branch circuit. Make
sure the voltage at the supply receptacle is within
±10% of the voltage listed on the appliance data
plate. Connection to any other voltage may
permanently damage your STEAM’N’HOLD™ or
cause premature
component failure. Damage of this type is not
covered under the product warranty. Each
appliance comes equipped with a connected
6 foot power cord and plug, rated for the
power requirements of each appliance.
Damage caused by removal or modification of
factory standard plug is not covered by product
warranty.
GROUNDING
To reduce the risk of serious shock or death
in the event of an electrical short circuit,
this appliance must be grounded. The
STEAM’N’HOLD™ is equipped with a cord
having a grounding wire and plug, which must
HOOD VENTILATION
Some local building codes require the this
appliance to be under an exhaust hood. Please
check local building code requirements before
completing installation of this appliance.

MP4011-2207 STEAM’N’HOLD™ 9
INITIAL STARTUP
INTRODUCTION
The AccuTemp STEAM’N’HOLD™ takes
the time-proven method of cooking with
steam and adds the advantage of control.
This is accomplished by reducing the internal
atmospheric pressure of the cooking
compartment, thereby lowering the temperature
at which the water begins to boil. This allows
the operator to control the temperature of
the steam for cooking. Controlling the steam
temperature gives the operator the ability to
cook the food to the desired temperature
without over-cooking, resulting in a more
tender, juicier, nutritious product and with
less shrinkage than was previously possible.
Once the cooking time expires, the appliance
automatically enters the “HOLD” mode. In this
mode, the thermostat regulates the internal
temperature. At this time, steam is no longer
generated and the cooking compartment is held
at the desired temperature at a relative humidity
of 100%. This eliminates food from drying out
by suppressing the evaporation of the products’
natural moisture. As a result, most food products
can be held in a ready-to-serve state for several
hours after cooking, with no appreciable loss in
taste, appearance or consistency.
DAILY PREP
Preparing the STEAM’N’HOLD™ for use each day
requires very little time and eort: simply fill the
appliance with water and preheat.
CAUTION!
Before filling the cooking compartment with
water, ensure that the drain valve on the front
of the appliance is in the closed position.
Ensure that a full size steam table pan or a
1/1 gastronome pan with a minimum depth
of 4 inches, has been positioned on the pan
rail brackets under the appliance. Although
the mineral content of the water is not that
important, the appliance should always be
drained and cleaned at the end of each day to
prevent food or mineral buildup.
Figure 4
 At the beginning of each day, open the
door of the appliance and pour 3 gallons (11
liters) of ordinary tap water into the bottom
of the cooking compartment. Daily water
usage will depend on several factors: cooking
temperature, the products being cooked and
the length of time the door is open. In most
cases, 3 gallons (11 liters) of water will last
several hours or more. If the appliance does run
out of water, the “Low Water” warning indicator
light and buzzer will turn on. Should this occur,
simply turn the appliance o, refill it with water
and restart the appliance. If the shutdown
occurred during cooking, the cycle will resume
at the point it stopped. Time adjustment may
be necessary, depending on the temperature of
the water the appliance was re-filled with.
INITIAL STARTUPCONT.
DRAIN OPEN DRAIN CLOSED

MP4011-2207 STEAM’N’HOLD™ 10
OPERATIONCOOKING
Low Temperature Cooking
[160°F (71°C) – 200°F (93°C)]
Did you know that with the AccuTemp
STEAM’N’HOLD™ you could cook and
hold food all at the same time? With its
patented vacuum cooking technology, the
STEAM’N’HOLD™ oers you the versatility of
cooking and holding dierent types of food
product all at the same time when cooking with
low temperature steam.
CAUTION:
Maximum recommended food load for the
S6 model is 100 lbs (45Kg) & The maximum
recommended food load for the S3 is 50 lbs
(23Kg).
To begin low temperature cooking, set the
thermostat to the desired cooking temperature,
set the timer to the desired cooking time and
turn the selector switch to “ON”, if the steamer
has to be started, and then select “T-STAT
COOK”. Try using perforated pans were
applicable for the best results in cooking. This
allows steam to penetrate from all directions,
perforated pans will maximize heat transfer and
give you the shortest cooking times.
• Be sure all operators read, understand
and follow the information contained in
this manual including caution warnings,
operating instructions and safety
instructions.
DAILY PREPCONNECTED
With the water supply turned on, Turn the
selector switch to “ON” and then to “T-STAT
COOK” OR “FAST COOK”.
The appliance will power up with the pump
operating.
The appliance will start to fill with water via
a water fill port located in the rear lower left
corner.
The thermostat will be turned o for the initial
fill to prevent damage to the heater elements.
The cooking compartment water reservoir will
continue to fill with water until the both water
probes sense that the water level is correct.
The heater is then turned on and normal
operation begins.
• When accessing the cooking chamber, be
sure to always stand back while slowing
opening the door to allow the chamber to
vent o the steam.
• Never reach into the cooking chamber
before it has completely vent o the steam.
WARNING!
• When removing pans from the steamer use
personal protection equipment to prevent
burns from hot steam or hot product. Use
Caution when removing product cooked in
the steamer. It may have water that pools
on top of the food or wrap. Do not tilt pan
towards you while removing. Failure to
observe these guidelines could result in
serious burns or injury.
CAUTION:
• Never use wet or damp gloves as moisture
can conduct heat quickly.
• Keep the floor in front of the equipment
clean and dry. If spills occur, clean
immediately to avoid potential injuries.
• Do not manually fill water above the water
level mark on the left side of the cooking
chamber.
• Do not use abrasive (or
steel) materials, such as
wire brushes, metal scouring pads to clean
the cooking chamber bottom.
• Contents of drain pan on
connectionless model
steamers may be hot. Allow to cool before
removing.

MP4011-2207 STEAM’N’HOLD™ 11
CHECKING FOOD WHILE COOKING
To maximize eciency, while minimizing
cooking time, it is always recommended to
allow food to finish it’s cook cycle before
opening the cooking compartment door.
However, if the door is opened during a
cooking cycle, a time adjustment may be
necessary, depending on how long and often
the compartment door was opened.
Press the “OFF” button, stand back while
slowly opening the door, allowing the cooking
compartment to vent its steam. Once steam
has vented, carefully check the food and turn
the appliance back “ON” and set for “T-STAT
COOK” or “FAST COOK”.
HOLDING
The STEAM’N’HOLD™ will automatically
enter the “HOLD” mode once the set time
has expired, the buzzer will sound, alerting
the operator that the food is ready. A slight
counterclockwise manual adjustment to
the “HOLD” position on the timer knob is
needed to turn o the buzzer. The “Hold”
temperature is determined by the thermostat
setting. It is recommended to preheat the
cooking compartment to the desired holding
temperature if the cooking compartment is
in a cool state. To hold food independently of
cooking, rotate the timer counter clockwise
until the white indicator on the timer knob lines
up with the yellow “HOLD” position. Select
the desired “Hold” temperature and turn the
selector switch to “ON”.
HIGH TEMP COOKING 212°F/100°C
To begin high temperature cooking,, set the
timer to desired cooking time, and turn the
selector switch to “ON”, if the steamer has to be
started, and then select “Fast Cook”.
CONTINUOUS COOK
This feature gives you the flexibility of cooking
independently of the cooking timer and can
be utilized in either “T-STAT COOK” or “FAST
COOK”.
Follow either low temperature or high
temperature cooking guidelines but instead of
selecting a time period, rotate the timer knob
clockwise until the white indicator on the timer
knob lines up with the yellow “CONTINUOUS”
position.

MP4011-2207 STEAM’N’HOLD™ 12
CLEANING
DAILY CLEANING-CONNECTIONLESS
At the end of each day, the Steam‘N’Hold should
be drained and cleaned.
Turn the steamer o.
1. Allow the cooking compartment water to
cool. Ensure that a full size steam table pan
or a 1/1 gastronome pan with a minimum
depth of 4 inches (101 mm) has been placed
beneath the appliance.
2. Use caution while opening the drain valve.
Empty the water into the drain pan and
discard the water.
3. Remove the steam director (FIG. 5.1) and
pan rails (FIG. 5.1) and clean with mild dish
detergent and water. Rinse and dry.
4. Clean the inside of the cooking compartment
with mild dish detergent and water. Make
sure to clean the 2 water sensors (FIG. 5.3)
located on the lower left hand side inside the
cooking compartment thoroughly.
5. Rinse and dry the inside of the cooking
compartment, including the two low water
sensors (Fig 5.3)
6. Clean the door gasket and inner door with a
mild dish washing detergent and clean water,
rinse with a wet clean towel and dry.
7. Leave the door open to allow the cooking
compartment to dry overnight.
Once a week, the STEAM’N’HOLD™ should be
drained and cleaned more thoroughly than the
daily cleaning.
1. Fill the cooking compartment with 2 gallons
(7.6 liters) of water and one cup (8 ounces or
0.24 liters) of white vinegar.
2. Turn the appliance on and operate for 15
minutes at the maximum temperature in the
T-STAT mode (200ºF/93ºC) or set the Switch
to the FAST COOK position. (212ºF/100ºC @
Sea Level)
3. Allow the water and vinegar mixture to cool.
Ensure that a full size steam table pan or a 1/1
gastronome pan with a minimum depth of 4
inches (101 mm) has been placed beneath the
appliance. Use caution while opening the drain
valve. Empty the water into the drain pan and
discard the water.
4. Rinse the cooking compartment thoroughly
with clean water. Empty the water and vinegar
mixture into the drain pan (FIG. 1) and discard
the mixture.
5. Remove the pan rails (FIG. 5.1) and steam
director (FIG. 5.1) and clean with a soapy towel
rinse and dry
6. Dry the inside of the cooking compartment
and the two low water sensors (FIG 5.2).
7. Replace the steam director and pan rails
8. Leave the door open overnight.
At the end of each day, the STEAM’N’HOLD™
should be drained and cleaned.
1. Turn the appliance o and wait for it to cool.
Open the drain valve and allow the cooking
compartment to drain completely.
2. Remove the pan racks, steam director, overfill
sensor and condensate tray for cleaning.
3. Wipe the inside of the cooking compartment,
water sensors, pan rails, steam director,
overfill sensor, overfill float ball and
condensate tray with a clean cloth.
4. Clean the door gasket, inside of door and
front face of the cooking compartment.
5. Re-install the overfill float ball, steam
director, pan rails and condensate tray.
6. Leave the door open overnight.
WEEKLY CLEANINGCONNECTIONLESS
CLEANINGCONT.

MP4011-2207 STEAM’N’HOLD™ 13
REMOVABLE PAN
RAILS
STEAM DIRECTOR
CONNECTED
MODELS ONLY
COOKING COMPARTMENT
FIG 5.1 FIG. 5.2
WATER SENSORS OVERFILL FLOAT BALL
FIG. 5.3

MP4011-2207 STEAM’N’HOLD™ 14
Appliance Will Not Turn On
• Make sure the unit is plugged in and filled with
water. The appliance will not operate without
water.
• Check the facility circuit breaker (or fuses)
supplying the unit.
• Call AccuTemp Products Technical Service Toll
Free at 800 480-0415 or at 260 469-3040.
Appliance“Low-Water” Light and Alarm
• Check level of water in cooking compartment
and add accordingly.
• If cooking compartment is full (3 gallons/11
liters), water sensors may have a film across
them. Clean sensors by draining unit of water
and wiping sensors o with a towel and mild
detergent and then rinse thoroughly. If mineral
or food deposits are evident, clean with a cloth
scratch pad to remove the deposits. Never use
a metal scraper or stainless steel pads to clean
• Call AccuTemp Products Technical Service Toll
Free at 800 480-0415 or at 260 469-3040.
Food Is Over Cooked
• Check that the proper cook temperature is
being used. (Excess time will cause over-
cooking only when the temperature setting
is moderately higher than the desired final
product temperature).
• Call AccuTemp Products Technical Service Toll
Free at 800 480-0415 or at 260 469-3040.
Food Is Under Cooked
• Make sure you are using adequate time and
temperature settings. Extra time may be
required if pans are covered or if product is left
in plastic bags or similar packaging.
• Try distributing the product more evenly within
the steamer and or pans, if possible.
• Make sure the water drain valve on the front
of the Steam‘N’Hold is tightly closed. The
steamer may appear to be cooking normally if
the valve is slightly open but eciency may be
compromised.
• Check the door seal for food debris. Food
debris on the face of the door seal or under flap
may cause steamer to appear to be cooking
BASIC TROUBLESHOOTING
normally but eciency may be compromised.
Nicks or cuts in the door seal may also cause
inecient cooking.
• Call AccuTemp Products Technical Service
Toll Free at 800 480-0415 or at 260 469-
3040.
Low Vacuum Gauge Readings
• The higher the temperature setting, the lower
the vacuum gauge reading. When operating
at 212°F (Fast Cook), the gauge will read near
or at zero.
• Verify that the door has been closed securely.
• Check to make sure there is no food debris
on the face of the door seal or behind its flap.
Also check the door seal for damage such as
nicks or cuts.
• Call AccuTemp Products Technical Service
Toll Free at 800 480-0415 or at 260 469-
3040.
WARNING
1. Never leave a deliming agent in contact with
the stainless steel longer than 10 minutes
before rinsing the cooking compartment
thoroughly with water. Longer contact can
cause corrosion.
2. Do not use abrasive materials, such as wire
brushes, metal scouring pads or scrapers to
clean the cooking compartment bottom.
3. Service must be performed only by
AccuTemp Products, Inc. Preferred service
agents. Service performed by non-preferred
service agents will void all warranties.
4. Any in-field modification made without
written authorization from AccuTemp will
void the warranty.

MP4011-2207 STEAM’N’HOLD™ 15
AccuTemp will continue to support your AccuTemp product even after your warranty expires with our
7-7-7 Lifetime Service & Support commitment. AccuTemp will have technicians available from 7:00 AM-
7:00 PM EST 7 days week to help diagnosis and guide you to the nearest AccuTemp Authorized Service
Agent to for a fast reliable repair. To ensure continued safe and reliable operation of your Steam‘N’Hold™
only AccuTemp Preferred Service Agents should perform any component replacement or major repair.
Please contact the AccuTemp Technical Service Department.
GENERAL SERVICE INFORMATION
WARNING!
AccuTemp Technical Services must be called for all warranty repair requests.
Service must be performed only by AccuTemp Products, Inc. preferred service agents. Service
performed by non-preferred service agents will void all warranties. Call AccuTemp Products, Inc.
Technical Service Hot line at 800 480-0415 or 260 469-3040 or email us at service@accutemp.
net for all warranty repair requests
To prevent electrical shock, do not open covers. There are no user serviceable parts inside.
Technical Services Toll Free: 800 480-0415
Technical Services: 260 469-3040
Technical Services Fax: [phone]
email: [email protected]
web site: accutemp.net
Check our web site out for additional information including schematics and
manuals. accutemp.net