Acer TravelMate P633-V User manual

TravelMate P633M/P633V
SERVICEGUIDE

ii
Revision History
Refer to the table below for the updates made to this TravelMate P633M/P633V service
guide.
Service guide files and updates are available on the ACER/CSD website. For more
information, go to http://csd.acer.com.tw.The information in this guide is subject to change
without notice.
Disclaimer
The information in this guide is subject to change without notice.
There are no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any
particular purpose. The software described in this manual is sold or licensed "as is". Should
the programs prove defective following their purchase, the buyer (not the manufacturer,
distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and any
incidental or consequential damages resulting from any defect in the software.
Copyright
© 2012 by Acer Incorporated. All rights reserved. No part of this publication may be
reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any
language or computer language, in any form or by any means, electronic, mechanical,
magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer
Incorporated.
HDMI, the HDMI logo, and High Definition Multimedia Interface are trademarks or registered
trademarks of HDMI Licensing, LLC in the United States and other countries.
Date Chapter Updates

iii
Conventions
The following conventions are used in this manual:
WARNING:
!
Indicates a potential for personal injury.
CAUTION:
!
Indicates a potential loss of data or damage to equipment.
IMPORTANT:
+
Indicates information that is important to know for the proper completion of a
procedure, choice of an option, or completing a task.
The following typographical conventions are used in this document:
Book titles, directory names, file names, path names, and program/process names are
shown in italics.
Example:
the DRS5 User's Guide
/usr/local/bin/fd
the /TPH15spool_M program
Computer output (text that represents information displayed on a computer screen,
such as menus, prompts, responses to input, and error messages) are shown in
constant width.
Example:
[01] The server has been stopped
User input (text that represents information entered by a computer user, such as
command names, option letters, and words) are shown in constant width bold.
Variables contained within user input are shown in angle brackets (< >).
Example:
At the prompt, type run <file name> -m
Keyboard keys are shown in bold italics.
Example:
After entering data, press Enter.

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General information 0
Before using this information and the product it supports, read the following general
information.
This service guide provides you with all technical information relating to the basic
configuration for Acer’s global product offering. To better fit local market requirements and
enhance product competitiveness, your regional office may have decided to extend the
functionality of a machine (such as add-on cards, modems, or extra memory capabilities).
These localized features are not covered in this generic service guide. In such cases, contact
your regional office or the responsible personnel/channel to provide you with further technical
details.
When ordering FRU parts: Check the most up-to-date information available on your regional
Web or channel. If, for whatever reason, a part number change is made, it may not be noted
in this printed service guide.
Acer-authorized Service Providers: Your Acer office may have a different part number code
than those given in the FRU list in this service guide. You must use the list provided by your
regional Acer office to order FRU parts for repair and service of customer machines.

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CHAPTER 1
Hardware Specifications
Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
System Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Graphics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Storage Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Audio Subsystem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Privacy Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Power Adapter and Battery . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Keyboard and Pointing Device . . . . . . . . . . . . . . . . . . . . . . . 1-8
I/O Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Software and Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Optional Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Dimensions and Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Notebook Tour. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Open Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Close Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14
Left View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15
Right View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16
Base View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17
Indicators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18
Touchpad Basics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20
Hotkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-23
Special Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24
D2D Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-25
System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-26
Specification Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-27
Computer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-27
System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-28
Processor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-28
Processor Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-29
Heat Sink Fan True Value Table . . . . . . . . . . . . . . . . . . . . . . 1-29
System Memory . . . . . . . . . . . . . . . . . . . .1-29

2
Memory Combinations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-30
Graphics Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-30
System BIOS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-31
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-31
Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-32
SSD Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-33
Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-33
LCD Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-33
Supported LCD Resolutions . . . . . . . . . . . . . . . . . . . . . . . . . 1-34
Supported GPU Resolutions . . . . . . . . . . . . . . . . . . . . . . . . . 1-34
Audio Codec . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-35
Audio Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-35
Webcam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-35
LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-35
Wireless LAN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-36
USB Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-37
HDMI Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-37
Expansion Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-37
System LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-37
Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-38
AC Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-38
System Power Management . . . . . . . . . . . . . . . . . . . . . . . . . 1-38
System DMA Specification . . . . . . . . . . . . . . . . . . . . . . . . . . 1-39
System Interrupt Specification. . . . . . . . . . . . . . . . . . . . . . . . 1-39
System IO Address Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-39
CHAPTER 2
System Utilities
BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Navigating the BIOS Utility . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
BIOS Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4
BIOS Flash Utilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
DOS Flash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
WinFlash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Remove HDD/BIOS Password Utilities . . . . . . . . . . . . . . . . . . 2-14
Removing the HDD Password. . . . . . . . . . . . . . . . . . . . . . . . 2-14
Removing the BIOS Passwords . . . . . . . . . . . . . . . . . . . . . . 2-15
Using DMI Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
LAN EEPROM Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16

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CHAPTER 3
Machine Maintenance
Machine Disassembly and Replacement . . . . . . . . . . . . . . . . 3-5
Recommended Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Replacement Requirements . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Pre-disassembly Instructions. . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Disassembly Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
External Module Disassembly Process . . . . . . . . . . . . . . . . . 3-8
External Modules Disassembly Flowchart. . . . . . . . . . . . . . . 3-8
Removing the Battery Pack. . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Removing the Base Door. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Removing the HDD Module. . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Removing the WLAN Module . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Removing the DIMM Modules . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Removing the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18
Main Unit Disassembly Process . . . . . . . . . . . . . . . . . . . . . . . 3-20
Main Unit Disassembly Flowchart . . . . . . . . . . . . . . . . . . . . . 3-20
Removing the Palmrest Module/Upper Case . . . . . . . . . . . . 3-21
Removing the Touchpad/Fingerprint Module. . . . . . . . . . . . . 3-24
Removing the RF Key Control Module . . . . . . . . . . . . . . . . . 3-29
Removing the TPM Board . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30
Removing the Mainboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-31
Removing the Thermal Module . . . . . . . . . . . . . . . . . . . . . . . 3-34
Removing the CPU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-36
Removing the RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . 3-37
Removing the Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-38
Removing the DC In Module . . . . . . . . . . . . . . . . . . . . . . . . . 3-39
Removing the LCD Module . . . . . . . . . . . . . . . . . . . . . . . . . . 3-40
LCD Module Disassembly Process. . . . . . . . . . . . . . . . . . . . . 3-42
LCD Module Disassembly Flowchart. . . . . . . . . . . . . . . . . . . 3-42
Removing the LCD Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-43
Removing the LCD Hinges . . . . . . . . . . . . . . . . . . . . . . . . . . 3-45
Removing the Microphone. . . . . . . . . . . . . . . . . . . . . . . . . . . 3-46
Removing the Camera Board . . . . . . . . . . . . . . . . . . . . . . . . 3-47
Removing the LCD Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-49
Removing the LCD FPC Cable . . . . . . . . . . . . . . . . . . . . . . . 3-50
LCD Module Reassembly Process . . . . . . . . . . . . . . . . . . . . . 3-52
Replacing the LCD FPC Cable . . . . . . . . . . . . . . . . . . . . . . . 3-52
Replacing the LCD Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-54

4
Replacing the Camera Board . . . . . . . . . . . . . . . . . . . . . . . . 3-55
Replacing the Microphone. . . . . . . . . . . . . . . . . . . . . . . . . . . 3-57
Replacing the LCD Hinges . . . . . . . . . . . . . . . . . . . . . . . . . . 3-58
Replacing the LCD Bezel. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-59
Main Unit Reassembly Process. . . . . . . . . . . . . . . . . . . . . . . . 3-61
Replacing the LCD Module . . . . . . . . . . . . . . . . . . . . . . . . . . 3-61
Replacing the DC In Module . . . . . . . . . . . . . . . . . . . . . . . . . 3-63
Replacing the Speakers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-64
Replacing the RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . 3-65
Replacing the CPU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-66
Replacing the Thermal Module . . . . . . . . . . . . . . . . . . . . . . . 3-67
Replacing the Mainboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-69
Replacing the TPM Board . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-72
Replacing the RF Key Control Board. . . . . . . . . . . . . . . . . . . 3-73
Replacing the Touchpad/Fingerprint Module. . . . . . . . . . . . . 3-74
Replacing the Palmrest Module/Upper Case. . . . . . . . . . . . . 3-79
External Module Reassembly Process . . . . . . . . . . . . . . . . . . 3-82
Replacing the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-82
Replacing the DIMM Modules . . . . . . . . . . . . . . . . . . . . . . . . 3-84
Replacing the WLAN Module. . . . . . . . . . . . . . . . . . . . . . . . . 3-85
Replacing the HDD Module. . . . . . . . . . . . . . . . . . . . . . . . . . 3-87
Replacing the Base Door. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-91
Replacing the Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . 3-92
CHAPTER 4
Troubleshooting
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Power On Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
No Display Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
LCD Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Keyboard Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Touchpad Failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Internal Speaker Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Microphone Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
USB Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
WLAN Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Bluetooth Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
Card Reader Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
Thermal Unit Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Other Functions Failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18

5
Intermittent Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Undetermined Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
BIOS Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21
POST Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26
Component Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26
Progress Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30
CHAPTER 5
Jumper and Connector Locations
Mainboard Layout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Clearing Password Check and BIOS Recovery . . . . . . . . . . . 5-5
Clearing the BIOS Passwords. . . . . . . . . . . . . . . . . . . . . . . . 5-5
Performing a BIOS Recovery . . . . . . . . . . . . . . . . . . . . . . . . 5-6
CHAPTER 6
FRU List
TravelMate P633V/P633M Exploded Diagrams. . . . . . . . . . . . 6-4
Main Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
LCD Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
FRU List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8
CHAPTER 7
Test Compatible Components
Microsoft Windows 7 Environment Test. . . . . . . . . . . . . . . . . 7-4
CHAPTER 8
Online Support Information

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