Acer Altos R310 User manual

Altos R310
Service Guide
PRINTED IN TAIWAN
Service guide files and updates are available
on the CSD web; for more information,
please refer to http://csd.acer.com.tw

II
Revision History
Please refer to the table below for the updates made on Altos R310 service guide.
Date Chapter Updates
2004/04/16 CH1 Amend FSB 400/533/800
System memory from 168 pin to 184 pin
HDD Access LED
2004/04/16 CH2 PCI Configuration: Legacy USB Support
Power>AC Lost Handling

III
Copyright
Copyright © 2004 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced,
transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in
any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without
the prior written permission of Acer Incorporated.
Disclaimer
The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular
purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the
programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential
damages resulting from any defect in the software.
Acer is a registered trademark of Acer Corporation.
Intel is a registered trademark of Intel Corporation.
Pentium and Pentium II/III are trademarks of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders.

IV
Conventions
The following conventions are used in this manual:
Screen messages Denotes actual messages that appear
on screen.
NOTE Gives bits and pieces of additional
information related to the current
topic.
WARNING Alerts you to any damage that might
result from doing or not doing specific
actions.
CAUTION Gives precautionary measures to
avoid possible hardware or software
problems.
IMPORTANT Reminds you to do specific actions
relevant to the accomplishment of
procedures.

V
Preface
Before using this information and the product it supports, please read the following general information.
1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION
decided for Acer's "global" product offering. To better fit local market requirements and enhance product
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g.
add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered
in this generic service guide. In such cases, please contact your regional offices or the responsible
personnel/channel to provide you with further technical details.
2. Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information
available on your regional web or channel. If, for whatever reason, a part number change is made, it will
not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer
office may have a DIFFERENT part number code to those given in the FRU list of this printed Service
Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and
service of customer machines.

VII
Table of Contents
Chapter 1 System Introduction 1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
MainBoard Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Rear Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Internal Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Hardware Specifications and Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Mechanical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
ASM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Chapter 2 System Utilities 19
Entering Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Main . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Advanced Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Security Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Chapter 3 Disassemble and Replacement 43
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Disassembly Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Standard Disassembly Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Removing the Housing Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Removing the CD-ROM, Floppy and HDD . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Removing the LCD Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Removing the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Removing the Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Removing the DIMM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Removing the CPU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Removing the Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Removing the Mainboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Chapter 4 Troubleshooting 52
BIOS POST Checkpoint Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Chapter 5 Jumper and Connector Information 61
Jumpers Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Chapter 6 FRU (Field Replaceable Unit) List 64
Exploded Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Part List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Appendix A Model Definition and Configuration 68
Appendix B Test Compatible Components 70
Windows 2003 Environment Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Linux RedHat 9.0 Environment Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
SOP OpenServer Environment Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
UnixWare Environment Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
NetWare Environment Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

VIII
Table of Contents
Appendix C Online Support Information 81
Appendix D SATA RAID Configuration Utility 83

Chapter 1 1
Features
System
TProcessor
TSingle 478 sockets Intel Pentium 4 (Northwood/Prescott) processors supporting 400/533/800
MHz FSB with thermal support for from 2.5 GHz to 3.0 GHz processors.
TSingle 2.5 GHz Intel Celeron processor with 400MHz FSB
TSingle 2.8 GHz Intel Pentium 4 processor with 533MHz FSB
TCPU Hyper-Threadng Technology support
TChipset
Intel Canterwood-ES Chipset
TNorth Bridge: E7210
TSouth Bridge: 6300ESB
TI/O Expansion Slot
TTwo 64-bit/66MHz/3.3V PCI-X slots meeting PCI-X 1.0
TMemory
TFour 184-Pin DIMM Sockets
T256MB,512MB and 1GB
TDDR 333/400 Un-buffered SDRAM with ECC memory module support
TUp to 4GB of capacity
TSupport the dual channel memory bus
TStorage
TOne slim type 3.5 Inch, 1.44MB floppy disc drive
TOne slim type 5.25 Inch high-speed CD-ROM
TSupport for two 3.5 Inch SATA, ATA or SCSI hard disk drives
TNetwork
Integrated dual Gigabit Ethernet LAN
TIntel 82547GI 10/100/1000 Base-T Gigabit Ethernet Adapter
TIntel 82541GI 10/100/1000 Base-T Gigabit Ethernet Adapter
TVGA
TIntegrated ATI Rage XL with 8MB SDRAM on mainboard
TSuper I/O
TTwo PS/2 ports (keyboard and mouse), PS/2 compatible mouse port and keyboard interface
TThree USB ports (one port on front bezel, two on the rear bezel)
TTwo Ethernet (RJ-45) port
T9 PIN VGA port
T9 PIN serial port [16550-compatible (buffered: 16byte FIFO) 9-pin serial ports]
System Introduction
Chapter 1

2Altos R310
TSerial ATA Ports
TTwo serial ATA Ports
TSupport RAID0 or RAID 1
TPower Supply
T300W, ATX 12V
TSix cooling system fans
TDelta DPS-300QBA PSU supported
TManagement Connector
TOn-board 20-pins ARMC connector
TVGA
TIntegrated ATI Rage XL with 8MB SDRAM on mainboard

Chapter 1 3
Block Diagram
Architecture (Block Diagram)
Architecture (Block Diagram)
Architecture (Block Diagram)
Canter-
Wood ES
Canter-
Wood ES
800 FSB
DDR 400
DDR 400
DDR 400 CSA
DDR 400
DDR 400
DDR 400
4GB
Kenai
II CSA
Kenai
II CSA
1 x Prescott Processors
1 x GbE
Hance
Rapid
Hance
Rapid
HL1.5
PCI-X 66
2x-SATA
SW-RAID
1x ATA100
LPC
USB 2.0
Rage XL
PCI 32/33
Intel 82541
Kenai II PCI 1 x GbE
Super I/O

4Altos R310
Mainboard Layout
ITEM DESCRIPTION
BT1 Battery
CN2 ATX Power Connector (20PIN)
CN3 ATX Power Connector (4 PIN)
CN6
CN7
CN9
Fan Connectors
CN19 Front Panel Connector
CN21 CD-ROM Power Connector
CN23 ARMC Feature Connector
CN25 Add-ON Card HDD LED Connector
CN29 LPC Debug Card Interface Connector
COM1 Serial Port
DIMM1
DIMM2
DIMM3
DIMM4
DIMM Slots
FDD Floppy Disc Drive Connector

Chapter 1 5
JP1 Clear CMOS
JP2 Password
JP4 Boot Block
LAN1
LAN2
Gigabit Ethernet Ports
LDE 1 Rear Panel ID indicator
PCI x2 PCI Serial Port
IDE 1
IDE 2
Primary IDE Connector
Secondary IDE Connector
STK1
SKT2
USB 2.0 port
U8 Canterwood-ES chipset (North Bridge)
U9 CPU Slot (478PIN)
U20 System Clock Generator
U22 Super I/O
U26 Hance-Rapids chipset (South Bridge)
U27 BIOS
U31 ATI Rage XL
U46 VGA SDRAM
VGA1 VGA Monitor port
ITEM DESCRIPTION

6Altos R310
Front Panel
No. Item
1CD-ROMdrive
2 CD-ROM activity indicator
3 CD-ROM eject button
4 CD-ROM emergency eject hole
5 HDD bays
6 ID Indicator
7 HDD access indicator
8 System reset button
9IDButton
10 Power button
11 Fault indicator
12 System activity indicator
13 USB 2.0
14 FDD eject button
15 FDD disc drive (FDD)
16 FDD activity indicator

Chapter 1 7
Rear Panel
No. Item
1 Main power supply unit
2 Main power supply fan-exhaust
3 PS/2 mouse port
4SerialPort
5 Top panel tool-less screw
6 System expansion card riser tool-less screw
7 Expansion card slot
8 Expansion card slot
9 USB 2.0 ports (two)
10, 11 Gigabit LAN ports (10/100/1000 Mbps)
12 ID Indicator
13 SVGA/Monitor Port
14 PS/2 Keyboard Port

8Altos R310
Internal Components
No. Description
1 HDD Bays
2 CD-ROM/FDD assembly
3 System Fans
4 Power Supply Unit
5 CPU/Heatsink/Air-Baffle Assembly
6 DIMM Slots
7 Expansion Card Riser

Chapter 1 9
Hardware Specifications and Configurations
System Board Major Chips
Item Controller
System core logic E7210 (North Bridge)
6300ESB (South Bridge)
Super I/O controller 6300ESB
LAN controller Intel 82547GI
Intel 82541 GI
Memory controller E7210
VGA controller ATI Rage XL
E-IDE controller 6300ESB
Keyboard controller 6300ESB
Processor
Item Specification
Type Intel Pentium 4 processor in Flip Chip Pin Grid Array (FC-PGA) package
Slot Socket 478
Speed Depends on CPU, which is local configured
Bus frequency 400/533/800 MHz
Voltage Processor voltage can be detected by the system without setting any jumper
BIOS
Item Specification
BIOS code programmer Phoenix
BIOS version A3A5
BIOS ROM type Bulk mode flash ROM
BIOS ROM size 512KB
BIOS ROM package 32-pin PLCC package
Supported protocol PCIX 1.0, PCI 2.2, VESA/DPMS (VBE/PM V1.1), SMBIOS 2.3, E-IDE 1.1, ACPI
1.0b, ESCD 1.03, PnP 1.0a, Bootable CD-ROM 1.0, USB 2.0, UHCI 1.0, ANSI
ATA 3.0, ATAPI
Boot from CD-ROM feature Yes
Supports LS-120 drive No
Supports BIOS boot block feature Yes
BIOS password control Yes

10 Altos R310
BIOS Hotkey List
Hotkey Function Description
mEnter BIOS Setup Utility Press while the system is booting to enter BIOS Setup Utility.
Cache Memory
Item Specification
First-Level Cache Configurations
Cache function control Enable/disable by BIOS Setup
Second-Level Cache Configurations
The information below is only applicable to systems installed with a Pentium 4 processor.
Tag RAM location On processor
L2 Cache RAM location On processor
L2 Cache RAM type PBSRAM (Pipelined-burst Synchronous RAM)
L2 Cache RAM size Depends on CPU, which is local configured.
L2 Cache RAM speed Full of the processor core clock frequency (Advanced Transfer Cache)
L2 Cache function control Enable/disable by BIOS Setup
L2 Cache scheme Fixed in write-back
System Memory
Item Specification
Onboard embedded memory size 0MB
Memory socket number 4 sockets
Supported memory size per socket 256MB / 512MB / 1GB
Supported maximum memory size 4GB
Supported memory type Unbuffered ECC SDRAM
Supported memory speed DDR 333/400 MHz
Supported memory voltage 2.6 V
Supported memory module package 184-pin DIMM
Support Error Correction Code (ECC) feature Yes

Chapter 1 11
Memory Configuration
Memory Channel A Memory Channel B Memory
Interleave Dynamic Mode Throught putleave
DIMM1 DIMM2 DIMM3 DIMM4
256MB
1 Way No 2
512MB
1GB
256MB 256MB
2 Way No 4
512MB 512MB
1GB 1GB
256MB 256MB 256MB 256MB
2 Way No 4
512MB 512MB 512MB 512MB
1GB 1GB 1GB 1GB
LAN Interface
Item Specification
LAN controller Intel 82547 GI
Intel 82541 GI
LAN controller resident bus CSA (Communication Streaming Architecture) or PCI bus
LAN port Two RJ-45 on board
Function control Enable/disable by BIOS Setup
VGA Interface
Item Specification
VGA controller ATI RAGE XL
VGA controller resident bus PCI bus
VGA Memory 8MB SDRAM
Function control Enable/disable by BIOS Setup
IDE Interface
Item Specification
IDE controller 6300ESB
IDE controller resident bus PCI bus
Number of IDE channel 2
Supported IDE interface ATA100
Supports LS-120 No
Supports bootable CD-ROM Yes
Function control Enable/disable by BIOS Setup
Diskette Drive Interface
Item Specification
Diskette drive controller Super I/O controller
Diskette drive controller resident bus LPC bus
Supported diskette drive formats 1.44MB slim type diskette drive
Function control Enable/disable by BIOS Setup

12 Altos R310
Color Definition of System Front Panel LED Indicator
Serial Port
Item Specification
Serial port controller Super I/O controller
Serial port controller resident bus LPC bus
Number of serial port 1
Serial port locations Rear
Supports 16550 UART Yes
Connector type 9-pin D-type female connector
LED Indicator Description
Power LED S0: Green, ON
S1: Amber, Blinking (interval 1 sec.)
S3: N/A
S4: OFF
S5: OFF
Warning LED Critical Event:
Amber, Fast blink (interval 0.5 sec.)
Warning, information event:
Amber, ON
HDD Access LED Green for 100Mb
Yellow for 1000Mb
Device ID (UID) LED Blue

Chapter 1 13
Power Management
Power Saving Mode Phenomenon List
Power Saving Mode Phenomenon
Device Standby mode TIndependent power management timer for HDD devices (0-15 minutes, time step
= 1 minute)
THard disk drive goes into STANDBY mode (for ATA standard interface)
TDisable V-sync to control the VESA DPMS monitor
TResume method: device activated (keyboard for DOS, keyboard & mouse for
Windows)
TResume recovery time: 3-5 seconds
Global Standby mode TGlobal power management timer (1-60 minutes)
THard disk drive goes into STANDBY mode (for ATA standard interface)
TDisable H-sync and V-sync signals to control the VESA DPMS monitor
TResume recovery time: 7-10 seconds