Acer Altos R510 User manual

Acer Altos R510
Service Guide
PART NO.:
PRINTED IN TAIWAN
Service guide files and updates are available
on the CSD web; for more information,
please refer to http://csd.acer.com.tw

II
Revision History
Please refer to the table below for the updates made on Acer Altos R510 service guide.
Date Chapter Updates

III
Copyright
Copyright © 2004 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced,
transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in
any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without
the prior written permission of Acer Incorporated.
Disclaimer
The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular
purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the
programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential
damages resulting from any defect in the software.
Acer is a registered trademark of Acer Corporation.
Intel is a registered trademark of Intel Corporation.
Pentium and Pentium II/III are trademarks of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders.

IV
Conventions
The following conventions are used in this manual
:
Screen messages Denotes actual messages that appear
on screen.
NOTE Gives bits and pieces of additional
information related to the current
topic.
WARNING Alerts you to any damage that might
result from doing or not doing specific
actions.
CAUTION Gives precautionary measures to
avoid possible hardware or software
problems.
IMPORTANT Reminds you to do specific actions
relevant to the accomplishment of
procedures.

V
Preface
Before using this information and the product it supports, please read the following general information.
1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION
decided for Acer's "global" product offering. To better fit local market requirements and enhance product
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g.
add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered
in this generic service guide. In such cases, please contact your regional offices or the responsible
personnel/channel to provide you with further technical details.
2. Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information
available on your regional web or channel. If, for whatever reason, a part number change is made, it will
not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer
office may have a DIFFERENT part number code to those given in the FRU list of this printed Service
Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and
service of customer machines.

VI

VII
Table of Contents
Chapter 1 System Introduction 1
Features 1
System Block Diagram 4
System Board Layouts 5
Connector and Header Locations 5
Back Panel Connectors 6
Internal and External Structure 8
Front View (with bezel) 8
Front View (w/o bezel) 8
Front Panel LED and Buttons 8
Rear Panel 10
Optional Peripherals 10
Internal Components Locations 11
Hardware Specifications and Configurations 12
Environmental Requirements 17
ASM Pro 18
ASM 6.0 18
Intelligent Platform Management Interface (IPMI) 19
Intelligent Platform Management Interface (IPMI) 19
Intelligent Platform Management Bus (IPMB) 19
Intelligent Chassis Management Bus (ICMB) 19
Basedboard Management Controller (BMC) 19
Chapter 2 System Utilities 20
BIOS Setup Utility 20
Entering the BIOS Setup Utility 22
Main Menu 23
Advanced Menu 25
Processor Configuration Sub-menu 26
Floppy Configuration Sub-menu 33
Super I/O Configuration Sub-menu 34
USB Configuration Sub-menu 35
PCI Configuration Sub-menu 37
Memory Configuration Sub-menu 38
Boot Menu 41
Boot Settings Configuration Sub-menu 42
Boot Device Priority Sub-menu 43
Hard Disk Drive Sub-menu 44
Removable Drive Sub-menu 45
ATAPI CDROM Drive Sub-menu 46
Security Menu 47
Server Menu 49
System Management Sub-menu 51
Serial Console Features Sub-menu 52
Event Log Configuration Sub-menu 53
Exit Menu 55
55
Chapter 3 Machine Disassembly and Replacement 56
General Information 57
System startup 58
Upgrading the system 59
Opening the server 60
Removing and Installing the Front Bezel 62

VIII
Table of Contents
Removing and Installing the Processor Air Duct 63
Removing and Installing the Air Baffle 64
Installing and Removing a Hard Disk Drive 66
Installing a SATA or SCSI Hot-swap Hard Disk Drive 71
Installing or Removing a Floppy Drive 73
Installing or Removing a DVD/CD-RW or CD-ROM Drive 81
Installing and Removing a PCI Riser Connector 85
Installing and Removing a PCI Add-in Card 87
Installing and Removing the SATA or SCSI Backplane (Optional) 89
Processor Installation and Upgrade 91
Memory Installations and Upgrade 93
Chapter 4 Troubleshooting 96
Resetting the System 97
Problems following Initial System Installation 98
First Steps Checklist 98
Hardware Diagnostic Testing 99
Verifying Proper Operation of Key System Lights 99
Confirming Loading of the Operating System 99
Specific Problems and Corrective Actions 100
Power Light Does Not Light 100
No Characters Appear on Screen 100
Characters Are Distorted or Incorrect 101
System Cooling Fans Do Not Rotate Properly 101
Diskette Drive Activity Light Does Not Light 102
CD-ROM Drive or DVD-ROM Drive Activity Light Does Not Light 102
Cannot Connect to a Server 102
Problems with Network 102
System Boots when Installing PCI Card 103
Problems with Newly Installed Application Software 103
Problems with Application Software that Ran Correctly Earlier 103
Devices are not Recognized under Device Manager (Windows* Operating System) 104
Hard Drive(s) are not recognized 104
Bootable CD-ROM Is Not Detected 104
Error Reporting and Handling 105
Fault Resilient Booting (FRB) 105
Memory Error Handling 106
Error Logging 108
Error Messages and Error Codes 109
Checkpoints 119
Light Guide Diagnostics 125
Jumpers and Connectors 126
Chapter 5 Jumper and Connector Information 126
Configuration Jumpers 128
Serial Port Configuration Jumper 129
BIOS Select Jumper 130
Chapter 6 FRU (Field Replaceable Unit) List 132
Appendix A Model Definition and Configuration 134
Appendix B Test Compatible Components 136
Microsoft Windows 2000 Server Environment Test 137
Microsoft Windows 2000 Advanced Server Environment Test 139
Novell NetWare 6.0 Environment Test 141

IX
Table of Contents
Red Hat Linux 7.3 Environment Test 143
SCO OpenServer 5.0.6 Environment Test 145
SCO Open Unixware 7.1.1 Environment Test 147
Appendix C Online Support Information 150

Chapter 1 1
Features
This section provides basic information concerning the configuration of your Altos R510 system.
Processor
TSingle or dual Intel® XeonTM processors with 800 MHz FSB
TIntel®Hyper-ThreadingTM Technology support
TSupports Extended memory 64bit technology (EM64T)
Chipset
TIntel®E7320 chipset, including:
•Intel®E7320 Memory Controller Hub (MCH)
•Intel®6300ESC I/O Controller Hub (ICH)
Memory
TSix (184-pin) DIMM slots supporting DDR-1 333 MHz memory
T2-way memory interleaving supported
TMaximun upgrade: 12GB
TSDDC (Single Device Data Correction) for memory error detection and correction of any number of
bit failures in a single x4 memory device
TMemory sparing technology
TWhen memory sparing is enabled, the spare DIMM will not be detected by OS
TThe sparing DIMM will be reserved for standby purposes and cannot be accessed by the
system (See the Note below)
NOTE: For example, if six 1GB DIMMs are installed (6GB memory) only 4GB of memory (in Dimm 1B, 1A, 2B,
2A) can be accessed by the system. Memory in DIMM 3B and DIMM 3A would be reserved as spare
DIMMs
CAUTION: When using multiple memory modules it is recommended that you AVOID using modules from
different manufacturers or that run at different speeds from each other.
I/O Control
Front:
TOne USB 2.0 port
TOne SVGA video port
Rear:
TOne USB 2.0 port
TTwo PS/2 ports (keyboard/mouse)
TTwo LAN ports (RJ-45)
TOne SVGA video port
Add-in Card
TOne low-profile riser slot that supports a riser card capable of supporting upto three low-profile
System Introduction
Chapter 1

2Chapter 1
PCI-X 66/100MHz add-in cards.
TOne full-height riser slot, utilizing Adaptive Slot technology. Capable of supporting riser cards that
follow either PCI-X or PCI-Express specificatons. The riser cards can support upto three full-
height, full-length PCI-X 66/100 MHz, PCI-X 133, or PCI-Express add-in cards, depending on the
riser car used.
Graphics interface
TOn-board ATI RAGE XL video controller with 8MB SDRAM
Hard Drive, Optical Drive, and Floppy Drive
TOptical Drive
•Slim-type IDE CD-ROM/DVD-ROM drive (optional)
TFloppy Drive
•Slim-type 3.5 inch floppy disk drive (optional)
TSCSI or SATA suupport:
•Support for three (max) SCSI hard disk drives 146*3= 438 GB or three SATA hard disk
drives 200*3 = 600GB
LAN
TTwo integrated Gigabit Ethernet connections
TIntel®82541 Gigabit Ethernet LAN controller
TMarvell 88E8050 Gigabit Ethernet LAN controller
Serial ATA ports
TTwo SATA ports
Service ID
TFront service ID button
TFront and rear service ID LED
Operating Systems supported
TMicrosoft Windows Server 2003
TRed Hat Enterprise Linux 3.0
TNovell NetWare 6.5
TSCO Unixware 7.1.4
TSCO OpenServer 5.0.7
RAID (Optional)
TEmbedded SATA software RAID 0,1 supported
LEDs
TStandard Control Panel:NIC1 Activity, NIC2 Activity, Power/Sleep
TSystem Status LEDs can be riewed with bezel closed
TSystem identification
Power Supply
TOne 450W powers supply

Chapter 1 3
Chassis Intrusion
TChassis intrusion switch
PCI slots
Two PCI Riser slots
TFull Height Riser Slot:” Intel® Adaptive Slot Technology”. Depending on the riser used, is capable
of supporting full height PCE-X 66MHz cards (with Passive Riser), or one x4 PCI-Express card
(with PCD-Express Riser)
TLow Profile Riser Slot: Capable of supporting one low profile PCI-X 66MHz card

4Chapter 1
System Block Diagram

Chapter 1 5
System Board Layouts
Connector and Header Locations
Item Description
A B C E
G
H
IJL
K
M
RS
X
T
V
W
Z
Y
AA
P
O
N
F
D
CC
Q
U
BB

6Chapter 1
Back Panel Connectors
Item Description Item Description
A Serial Port A Q 100-pin Floppy/Front Panel/ATA connector
B Battery R Main power connector
C Full-height PCI slot S 50-pin front panel connector
D Low-profile PCI slot T 34-pin front panel connector
E Back panel I/O ports U Configuration jumpers
F Serial port selection jumper V SATA 1 connector
G DIMM sockets (DIMM 1B, 1A, 2B, 2A, 3B
and 3A)
W SATA connector
H Processor 1 fan header X Power supply connector
I Processor 1 socket Y OEM RMC connector
J Processor 2 socket Z Power supply connector
K Processor 2 fan header AA IDE power connector
L +12V processor power connector BB BIOS selection jumper
M Fan board connector CC Chassis intrusion header
N Floppy connector
O PCI fan connector
P IDE connectors
A
FC D E G HB

Chapter 1 7
The NIC LEDs at the right and left of each NIC provide the following information.
Item Description
A PS/2 Mouse port
B PS/2 Keyboard port
C Com Port (RJ-45 connector)
D Gigabit LAN #1 Port (RJ45)
E Gigabit LAN #2 Port (RJ45)
FVideoPort
G USB port #1
H USB port #2
LED Color LED State Description
Left LED Off No network connection
Left LED Solid Amber Network connection in place
Left LED Blinking
Amber
Transmit/receive activity
Right LED Off 10 Mbps connection (if left LED is on or blinking)
Right LED Solid Amber 100 Mbps connection
Right LED Solid Green 1000 Mbps connection

8Chapter 1
Internal and External Structure
Front View (with bezel)
Front View (w/o bezel)
Front Panel LED and Buttons
Item Description
A Name Plate
BLEDs
Item Description
A Slimline DVD/CD-RW, CD-ROM or FDD Bay
B 3.5” HDD Bay
Item Description Item Description
A LAN #2 Activity LED G Service ID LED
B LAN #1 Activity LED H Service ID Button
A
B
Item Description
L JK
H
I
BA FGEDC

Chapter 1 9
C Power button I System Reset Button
D Power LED J USB connector
E Hard Drive Activity LED K Recessed NMI Button (Tool Required)
F System Status LED L VGA connector
Control Button Functions
Item Description
Power/Sleep button Toggles the system power on/off. Sleep button for ACPI-
compatible operating systems.
Reset button Reboots and initializes the system
ID button Toggles the front panel ID LED and the base board ID LED on
and off. The baseboard LED is visible from the rear of the
chassis and allows you to locate the server from the rear of a
rack of systems.
NMI button Puts the server in a halt-state for diagnostic purposes.
LED Indicator Status
Item Description
NIC 1 activity LED
NIC 2 activity LED
Continuous green light indicates a link between the system
and the network to which it is connected.
Blinking green light indicates network activity.
Power/Sleep LED Continuous green light indicates the system has power applied
to it.
Blinking green indicates the system is in S1 sleep state.(see
Note)
No light iindicates the power is off/is ACPI S4 or S5 state.
Hard disk drive status
LED
Random blinking green light indicates hard disk drive activity
(SCSI or SATA).
No light indicates no hard disk drive activity.
System Status LED Solid green indicates normal operation
Blinking green indicates degraded performance
Solid amber indicates a critical or non-critical condition
No light indicates POST is running or the sytem is off (see
Note 1)
System Identification LED Solid blue indicates system identification is active
No light indicates system identification is not activated
Item Description Item Description

10 Chapter 1
Rear Panel
Optional Peripherals
Item Description
A PS2 Mouse Port
B Low profile PCI card bracket
C Full height PCI card bracket
D AC Power receptacle
E PS2 keyboard Ports
F RJ45 Serial B port
G LAN #1 Connector
H LAN #2 Connector
I Video Connector
J USB #1 Connector
K USB #2 Connector
L Power Supply Fans
Item Description
A Slim-line Device cage, support for floppy drive / DVD / CD-
ROM drive
B Hard Drive Bays (3)
A
B

Chapter 1 11
Internal Components Locations
Item Description
A Slimline drive bay
B Backplane (optional)
C Power supply air baffle
D Power supply
E PCI add-in card riser assembly
F Server board
G Processor air duct
H Fan module
I Control panel
J Hard drive bays
TP012
9
A
B
C
D
E
F
G
H
I
J