ACKERMANN EURACOM P4 User manual

Systems that connect
User manual for the ISDN telephone
EURACOM®®
®®
®
P4

With theACKERMANN P4 you have chosen a highly sophisticated and future proof
product.
This telephone offers you all advantages of the digital Euro ISDN2 network (DSS1),
when connected in multi point connection mode.
In teamwork with anACKERMANN EURACOM PABX, the EURACOM
P4 archieves
maximum efficiency and offers you additional to the advantages of the EURO ISDN
network also all advantages of these systems.
The features of a modern communication are offered to you in a convenient way.
This instruction manual will make you familiar with your EURACOM
P4 . We recom-
mend that that you read this manual carefully to be conversant with the P4s operati-
on.
Because technological developement at ACKERMANN is continuous, the manu-
facturer has the right to change the hardware and software as well as the user
manual without prior notice.

12
ABC
3
DEF
4
GHI
5
JKL
6
MNO
7
PQRS
8
TUV
9
WXYZ
+ . !
0
, ( ) - : ?
M
LED’s for
signalling Function keys display Plus key
Dial keys
removable
plate
Function keys Dedicated keys
speaker
Minus key
Function keys
pTerminal portability (Park) key (in
EURACOM mode for intercom)
lLHands-free and speaker phone
tTermination key
cCall completion key
KConference key
WRedial key
RHold- / Broker’s key
+Plus key
-Minus key
ZDedicated Call key (in two levels)
Key Overview
0- 9Number keys, in second
level with large letters
#, *Hash and Star key, in se
condlevelwithlargeletters
ACall key
TAlarm key
rForwarding key
MMessage key
GCharge key
PProgramming key
BDirectory key
mMicrophone mute key

Before operating this telephone
Read this user manual carefully carefully and it will enable you to obtain the maxi-
mum benefits form your EURACOM
P4 ’s features.
If you want to learn about the basic functions
Then read the chapter “Basic rules for operation” which describes these. You learn
how the display helps you while making a telephone call, how to select functions
and how to correct inputs.
In the chapter “Making telephone calls as usual” it is described, how to make a
telephone call, how to answer a call, how to dial in a convenient way.
If you want to make use of additional functions
Read the chapter “Making telephone calls in a convenient way”.
Here it is described (for example, how to make a hands-free speeker phone calland
how to dial stored numbers).
In the chapter “During conversation” you are informed about convenient functions
such as call waiting, brokers call, hold, call forwarding and charging functions.
If you want to change basic settings
Then read the chapter “Change of basic settings” which will enable you adjust the
connection mode of your telephone connection.
Furthermore you will be able to adjust the ringing signal and the on / off function of
the calling number display information, etc.
If you operate your telephone switched to a EURACOM PABX
You must turn to the chapter “Your telephone on a EURACOM PABX”.
In this chapter you will be informed about additional features at your disposal when
your telephone is switched to a EURACOM PABX, eg making calls in a group mana-
ger / office, announcing calls and intercom calls, etc.
If you are looking for something special
Therefore read the chapter “Look up if needed”.
In this chapter you will find information for cleaning and placing of your telephone
set.
There also is a first aid section, if something does not work, as well as a comprehen-
sive index register.

Before starting 10
Special features of your telephone 11
Supply volume 13
Placing and connecting the telephone 13
Operating the telephone 15
Basic rules for operation 18
Making calls in a normal way 20
Hands-free and speaker phone operation 24
Dialling a stored number 26
If the other subscriber is engaged 33
Silent signalling 34
Further callers (call waiting) 38
Switching off the microphone 40
Storing a number (notebook) 40
Several connections at the same time 41
Terminal portability (parking) 45
Call forwarding 46
Looking up charging information 48
Sending tones 49
Messages in display 51
Interception of callers 54
Contents / table of contents / summary
Convenient
telephone
calls
1
2
Get to know your
telephone
During con-
versation
3

5
Individualsetupof
your telephone
4
Changing
basicsettings
Your telephone
switched to
EURACOM
PABX
6
Contents / table of contents / summary
Programming of call forwarding 56
Programming of Dedicated keys 59
Programming of directory 62
Programming of charging information 66
Programming a date or wake-up call 67
Call filter 69
Changing presettings 72
Programming of connection mode 79
Programming of ringing signal 82
Switching (on/off) of telephone number display 87
Programming external line number 89
Switching call waiting on/off 91
Programming of telephone numbers 93
Programming of own area code 96
Programming of carrier prefix 97
Programming of message text 98
Meaning of display messages 100
Connection of subscriber from hold 101
Making telephone calls in a group (manager/office)102
Using announcements and intercom 107
Supervising of a room 109
Programming of EURACOM monitoring 109

Contents / table of contents / summary
Problem-
solving
Answering
machine
7
6
8
Programming of EURACOM system mode 112
Switching on / off of announcements and intercom 114
Programming of manager office mode 114
Programming of EURACOM PABX 118
Installation of answering machine 120
Switching answering machine on/off 128
Recording of announcements 129
Recording a message 130
Call up of the answering machine 131
Listening and accepting calls 133
Recording of conversations 134
Forwarding of messages 135
Programming of VIP function 137
Releasing room supervising 139
Use of mailbox 140
Using remote control facility 141
Troubleshooting 146
Making telephone calls with headset 149
Your telephone and your PC 150
Further important notes 151
Index register 154

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1Get you know your
telephone
1. Get to know your telephone
Before starting 10
Used symbols 10
Special features of your telephone 11
Help from your display 11
Storing telephone numbers 11
Safety functions 11
Hands-free and speaker phone operation 11
Restricted power supply 12
Operation with a EURACOM PABX 12
Answering machine 12
Operation with headset 12
Connection with a PC 12
Supplyvolume 13
Placing and connecting the telephone 13
Placing the telephone 13
Connecting the receiver to the telephone 13
Connecting the telephone to the ISDN outlet 14
Taking out the removable plate and replacing it 14
Operating the telephone 15
Overview 15
Operation in multiple subscriber mode 15
Operation in system mode 15
Operation with a EURACOM PABX 16
Operation with another PABX 16
Operation during power failure (restricted mode) 16
Basic rules for operation 18
Help from your display 18
Input corrections 19
Making calls in a normal way 20
To make a call 20
Dialling with receiver on hook 20
Accepting calls 21
Refusing calls 21
Adapting the ringing volume 21

10
1Get you know your
telephone
Before starting
Used symbols
To make the overview simple for you, a few abbreviations and symbols are used in
the instruction manual. These are described below . The printed displays show only
those characters and symbols, which are of importance for the mentioned here:
gYou have a conversation. Therefore there is a telephone connection.
<Lift the receiver. You may initiate the dialling process in different ways:
press Speaker key or lift receiver. The shown symbol asks you to choose
one of these alternatives.
>Replace the receiver on hook. This symbol asks you to replace the
receiver. This terminates a remaining connection and therefore the
telephone conversation.
aThe shown symbol asks you to make a connection. It is unimportant, if
you dial a number first or lift the telephone receiver first. For a selection
of menu chapters this symbol asks you to programme the number of a
certain menu chapter.
+/-If these keyes are shown, you have different possibilities: you may choose
menu chapters with the Plus and Minus keys (looking up the menu). In
case of a wrong input you are able to correct your input by cancelling the
symbols with the Minus key and continuing with the input again. The
Plus or Minus keys also function as a control input, eg for volume control,
ringing rhythm control, ringing speed (tone sequence) control.
WYou may call up some functions directly with the help of a fixed function
key. This is displayed in that case as shown here; eg redialling.

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1Get you know your
telephone
Special features of your telephone
Of course you will be able to make telephone calls with your telephone as usual.
Additionally your telephone offers you functions, making telephone calls easier for
you.
Please make yourself roughly familiar in this chapter with some of the special
features.
Help from your display
You get a lot of information from your display, eg concerning your current conversa-
tion and the occupation state of your S0access. Furthermore the display messages
guide you step by step through the menu.
The telephone number of each ISDN caller is shown in the display, making it possi-
ble for you to identify the caller before the connection state. If the complete telepho-
ne number is stored in your directory, the name of the caller is shown directly.
Storing telephone numbers
You may store telephone numbers in a simple way. You write these numbers in an
electronic directory. You are able to find these inputs in this directory, change or
delete them, at any time easily. Frequently used numbers on your Dedicated keys.
You will then have the telephone number available directly with a key stroke.
Safety functions
This enables you to save all stored data, eg telephone numbers in the directory,
telephone numbers on Dedicated keys and Redial key against unauthorized access.
Before making use of the stored numbers, with activated safety function, first a PIN
is asked.
Hands-free and speaker phone operation
You are able to hear the conversation in the room through the speaker, making a
call with the receiver being on hook and switching off the microphone, so that your
conversation partner does not hear what is discussed in your room. Furthermore
you are able to change the volume of phone and speaker.

12
1Get you know your
telephone
Restricted power supply
In case of a power failure, you will be able to switch your EURACOM P4 to restricted
mode quite easily. This mode also makes it possible for you to make telephone calls
but with reduced functions during loss of power.
Operation with a EURACOM PABX
It is possible to operate your EURACOM P4 with EURACOM PABX. In this case
several more features are available for you, eg subscriber occupation display, status
display of all S0busses of the PABX, manager / office mode, announcements and
intercom, activation of general announcements, forwarding a subscriber, etc.
Answering machine
You can upgrade your EURACOM P4 with an answering machine modul. This
answering machine modul is offering you several features, as eg two selectable
announcements, a final announcement and a recordable only-announcement,
recording of messages with date, time and telephone number, programmable
recording time - up to 40 minutes with reduced and appr. 14 minutes with high
recording quality -, remote control possible, selective deletion of messages, mail-
box function, VIP function, etc.
Operation with headset
You may switch a headset (hands-free speaker phone set) to your EURACOM P4 .
Your distributor is supplying you with this headset and it is connected via an adap-
ter box. Headset and receiver may then be connected both and be used alternating
without the need for changing the installation of the telephone each time.
In connection with a PC
The software of your EURACOM P4 may be updated via a PC to allow you to utilise
new functions of your network provider.
The entry of inputs to the directory and work with it is also more convenient via a PC.
Special features of your telephone

13
1Get you know your
telephone
Supply volume
Following parts are supplied with your telephone:
•Telephone (basic set)
•Receiver
•Receiver cord (spiral cable)
•S0installation cord (flat cable)
•RS 232 installation cord
•Instruction manual
•Disc with PC telephone directory programme
Placing and connecting the telephone
Placing the telephone
Concerning several different surface materials of furniture it may occur, that these
mayget unpleasent markswhen incontact with partsof thehousing (eg baseof set).
sTherefore place the EURACOM
P4 on a non slip surface.
Connecting the receiver to the telephone
On back of the telephone:
sInsert the plug with the long straight edge of the spiral receiver cord in to the
socket with the receiver symbol.
sPlace the receiver cord into the prepared cable channel.
On the receiver:
sInsert the other end of the receiver cord into the socket of the receiver.

14
1Get you know your
telephone
Place the telephone and connect it
12
ABC
3
DEF
4
GHI
5
JKL
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MNO
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PQRS
8
TUV
9
WXYZ
+ . !
0
, ( ) - : ?
M
Connecting the telephone to the ISDN outlet
On back of telephone:
sInsert one of the plugs of the S0installation cord (flat cable) into the socket
marked “LINE”.
sPlace the ISDN cord into the prepared cable channel.
On ISDN outlet:
sInsert the remaining plug of the S0cord into the socket of the ISDN outlet.
IMPORTANT NOTE !
The EURACOM P4 is only allowed to be switched to a digital network, fulfilling the
requirements of a TNV1 power circuit.
Taking out the removable plate and returning it
A hand-written record of your stored dedicated numbers may be made under the
removable plate seen below.
sSlightly press the plastic cover and slide it out to the top, as shown in the picture
above.
You are now able to take out the plate for labelling.
sAfter recording you stored numbers, replace the plate and slide in the plastic
cover from the top.

15
1Get you know your
telephone
Operating the telephone
Overview
On delivery the EURACOM
P4 is switched to point to multipoint mode. After having
connected your EURACOM
P4 , you are able to make phone calls immediately (plug
& go).
But it is also possible to operate your EURACOM
P4 in other operating modes:
•Operation in multiple subscriber mode
•Operation in system mode
•Operation with EURACOM PABX
•Operation with another PABX
•Operation during power failure (restricted mode)
IMPORTANT NOTE !
The EURACOM
P4 is only allowed to be switched to a digital network, fulfilling the
requirements of a TNV1 power circuit.
Operation in multiple subscriber mode
When supplied, the EURACOM
P4 is switched to this mode. Several terminals can
be connected to a point to multipoint configuration. Identification of the terminals is
then made possible with multiple subscriber numbers (MSN).The
EURACOM
P4 can also run in multiple subscriber mode, when connected to the
internal S0port of PABX´s.
If the EURACOM
P4 is supposed to answer only specific multiple subscriber num-
bers, you have to program them. You may program up to 6 multiple subscriber num-
bers (MSN); see page 80.
Operation in system mode
This operation mode is suited for the operation of PABX´s, i.e. it is only one device,
the PABX, connected to the line. The telephone number here consists of a basic
number and a so-called direct dial in number (1 to 5 figured).
You can operate the EURACOM
P4 in system mode in a connection just described.
In that case neither a further device nor a PABX is allowed to be connected to this
line. Normal operation mode is only possible with a NTBAsupplied with 230VAC. In
case of a NTBA without 230VAC connection, you can only operate the
EURACOM P4 in the restricted operation mode (-> p. 81).

16
1Get you know your
telephone
Operation with a EURACOM PABX
It is possible to operate the EURACOM
P4 with a EURACOM PABX. In that case
several more features are offered to you. These functions are then mainly supplied
in direct way by the EURACOM PABX and thus depend on the soft- and hardware
status of the PABX (eg announcements, manager / office mode, room surveillance).
Operation with another PABX
It is possible to operate your EURACOM P4 in multiple subscriber mode also with
another PABX. If the PABX connects through the external to the internal S0bus, you
may program one ISDN terminal to restricted mode authorization.
Some PABX,s require a predialling code, as eg zero number, to make phone calls to
the public network. To make use also of the directory or call list in a simple way, you
may define a network code, which will be added for calls initiated from one of these
lists.
Some PABX´s require the function “Explicit Call Transfer” for switching of two con-
versations. Other PABX´s switch by releasing both connections. The EURACOM P4
releases both connections by changing to on-hook state. Additionally a Dedicated
key may be programmed with the function ECT. If you have any problems with relea-
sing or switching with a PABX, please ask your EURACOM stockist what require-
ments are needed.
Operation during power failure (restricted mode)
Normally the NTBA is connected to an internal 230VAC mains when in multiple
subscriber connection. In this case four ISDN telephones can be operated with this
connection, supplied via the NTBA from the house internal 230VAC mains.
During power failure these telephones are supplied with reduced power ( remote
supply ) from the provider network. This is called restricted power mode. It is
possible to connect only one terminal with restricted power mode authorization to
the S0bus.
It is possible to switch the EURACOM
P4 to restricted mode by turning the switch
on the bottom side of the telephone to “on”. Thus the EURACOM
P4 can be opera-
ted with reduced features during power failure. In switch position “off” the
EURACOM P4 can not be operated during power failure.
As a PABX is supplied by the house internal 230 VAC mains anyway, the NTBA is
normally not connected to the 230 VAC mains in system mode. In case a
EURACOM
P4 is connected instead of the PABX and mains is not connected to the
NTBA, the EURACOM
P4 is operating with limited capability in restricted power
mode with respective position of the switch. To make full use of it, the mains plug
of the NTBAhas to be connected to the 230 VAC mains. For power failure condition
the procedure is identical to the multiple subscriber mode.
If a EURACOM
P4 is connected to an internal S0bus of a PABX, it will be operated
normally in multiple subscriber mode. The PABX will be operated in system mode.
Operating the telephone

17
1Get you know your
telephone
During power failure the PABX cannot be operated. Some PABX´s switch through
the external to the internal S0bus in this case, i.e. although the EURACOM
P4 is
switched to multiple subscriber mode, it will be operated in system mode during
restricted power mode. The EURACOM P4 recognizes this state automatically with
respective position of the switch and adjusts to the operation mode.
IMPORTANT NOTE !
Automatic adjustment to multiple subscriber or system mode is only possible in re-
stricted power mode. In normal power mode only the selected connection mode is
supported.

18
1Get you know your
telephone
Basic rules for operation
You will find some basic rules for the operation of your telephone in this chapter.
Help from your display
The display consists of three rows, each showing 24 alphanumerical characters.
The fourth row shows several conditions characterized by symbols. These sym-
bols are only shown, if the representable conditions are switched on.
Cringing symbol
characterizes the activated silent mode of the telephone
Dspeaker symbol
characterizes the activated hands-free and/or speaker phone mode
Emicrophone symbol
characterizes the activated microphone mute mode
zS0bus symbol
characterizes the occupation of the assigned S0bus
no symbol: S0bus not available
no bar: S0bus not active
upper bar: B1-channel occupied
lower bar: B2-channel occupied
two bars: 2B channels occupied
JJ
JJ
Jkeyboard symbol
characterizes the activated key lock
FF
FF
Fsymbol for direct call
characterizes the activated direct call
The example shown here is if an S0bus is existing.
The valid date and time are presented after correspon-
ding adjustment. The display shows additional infor-
mation in Idle mode concerning the state of the telepho-
ne. It is shown here eg, if an S0bus is existing.
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19
1Get you know your
telephone
LED signalling
The light emitting diodes (LED) are placed directly next to the respective keys.
call on: new entry in caller list
flashing: incoming call
alarm on: wake-up / alarm call activated
flashing: wake-up / alarm call reached
forwarding off: no call forwarding
on: call forwarding active
message off: answering machine switched off
on: answering machine switches on
flashing: new message
Correcting of inputs
Incorrect inputs can be rectified with the Minus key. Press the Minus key so often
until you have deleted the wrong entered character. Now enter the remaining cha-
racters again.
Basic rules for operation

20
1Get you know your
telephone
Making calls in a normal way
You are, of course, able to make phone calls with your EURACOM P4 telephone in
the manner you are normally accustomed. All you have to do is dial the desired
number directly. When operating on a PABX: dial th line number (eg „0“ first).
To make a call
<Lift receiver. You hear the dial tone.
aEnter telephone number via Number keys.
gAfter the called subscriber has
answered, you can speak with him/her as
usual.
IMPORTANT NOTE!
During a connection, initiated by yourself,
the transmitted charge and connection
time information, prepared by your
network provider, are displayed in the first
line.
Dialling with receiver on hook
aEnter telephone number via Number keys
-Delete wrong inputs with the Minus key
<Hook off. The entered telephone number
is dialled.
gAfter the called subscriber has ans-
wered, you can speak with him/her as
usual.
PREPARE DIALLING
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1Get you know your
telephone
Making calls in a normal way
Accepting calls
When you receiving a call, your telephone
rings and the call LED flashes.
<Lift the receiver. You are then connected to
the caller.
Ifthe telephone number(if needed witharea
code) is entered in directory of your
EURACOM
P4 , you will also see the name
of the caller.
If a name is programmed for the called
number, this will also be displayd.
Note:
If the telephone number of the caller is not
available, listened in the directory, the
message „Number unknown“ or „Number
suppressed“ is displayed.
Refusing calls
Your telephone rings, but you do not wish
to accept the call.
APress Call key. The caller will be rejected,
call attempt will be entered in the call list.
Adjusting the ringing level
Your telephone rings.
+/-Press Plus- or Minus key to adjust the
ringing volume. The adjusted volume will
be stored.
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JANE
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