ACKERMANN euracom 141F User manual

Systems - that connect
User manual for PABX systems
EURACOM®®
®®
®
141F Φ18xF Φ 26xF Φ 141 Φ18x Φ26x

Important notes to start with
Our contribution to environmental protection
•This instruction manual is printed on chlorine-free paper.
•All plastic parts of your PABX consist of fully recyclable material (PC+ABS-FR).
Attachment to EURACOM Manuals
•SupplementaryServices,mentionedinthedocumentation,maynotbeabvailablein
all countries and areas. Please consult your local distributor for further informations
and for assistance.
•Description of Least Cost Routing (LCR) functionality (--> „Configuration manual“
pag. 74 - 79) is based on implementation for Germany. Due to the fact, that not all
countries offer the possibility of network provider selection by the subscriber on a
call-by-callbasis,thedescribed routing algorithm and assignedproceduresmaynot
be available in your country.
•Caller-ID, showing the caller number on the display of an analogue telephone or a
separat monitor, is dependent at least from two major basic requirements:
1. Telephone with Caller-ID implementation according to ETS 300 659-1.
Implementation is according to German standard with FSK-transmission
between first and second ringing signal, using no polarity reversal methode.
2. Advice of charge (AOC-D) (--> pag. 64) during connection has to be switched
by your network provider (normally has to be applied for separately) and has to
be activated in your EURACOM by the subscriber.

Table of contents
R
1
2
A word in advance The EURACOM -
Making telephone calls and more 6
This is how you find your way 6
Telephone is not telephone 8
Right around tele- To call someone 12
phone conversations
To accept, take over, forward calls 16
Making three party calls 19
If it is engaged 21
More than only Being obtainable everywhere 26
telephone calls Parking a call 37
Using the door intercommunication system 38
Programming an alarm call 40
Switching lights, heating,
alarm system 43
For the safety of your children 44
Identifying malicious calls 46
Transmitting a code call 47
Using intercom 48
Barring of your telephone 49
3

Table of contents
R
Making settings Switching on/off call waiting protection 52
easy Switching on/off intrusion protection 52
Switching on/off call protection 53
Switching on/off automatic connection
to external line 53
Assigning/deleting speed dialling numbers 54
Programming/changing PIN 55
Transmitting telephone number
not anymore/again
56
Determining, which telephone number will
be transmitted 57
Switching off all special functions in one go 59
Influencing time controlled switch over 60
Occupation management 61
Everything con- Analyzing charging information with help
cerning charge of the telephone 64
information Analyzing charging information via the
charge analyzing program 75
At the end Cleaning 78
Transportation 78
Recycling 78
„First aid“ 78
Look up 79
Write down everything important 89
Index 93
4
5
6

1. A word in advance
R
The EURACOM -
Making telephone calls and more 6
This is how you find your way 6
Structure of the user manual 6
Structure of the individual pages 7
Telephone is not telephone 8
ISDN telephones 8
Analogue telephones 9

6
1A word in
advance
The EURACOM - Making telephone calls and more
With your EURACOM PABX you have chosen a high quality and future proof pro-
duct.From now you can benefit from all advantages, the EURO ISDN is offeringyou.
Making three party telephone calls, transferring calls to every place of the world,
calculating charge information in a comfortable way and many more.And everything
with already existing analogue terminals (standard telephones, fax machines group
2 and 3, modems, answering machines).
Your EURACOM is making easier your daily telephone life in many areas. For ex-
ample calls may be transferred to other subscribers in a quick and easy way and you
may be called back, if your selected conversation partner is engaged. In addition to
that the EURACOM offers you a variety of functions, going far beyond pure telepho-
ne calls. Thus it is possible to be reminded of a date, to perform a room surveillance
via the telephone and even to switch on the heating control in your office via the car
phone.
This is how you find your way
Structure of the user manual
The instruction manual of the EURACOM consists of three separate brochures for
installation, configuration and operation (user´s manual).
The brochure on hand for operation is devided into 6 chapters. The chapter “Aword
in advance” contains valuable informations about the structure of the user manual
and to differences between telephones. In chapter “At the end” you find beside lists
and overviews also some comments to cleaning and recycling of the PABX as well
as to “first aid” in case of problems. The actual operation will be described in the
following chapters:
In chapter “Right around telephone conversations” all functions are described,
you actually need for making telephone calls - for example accepting and transfer-
ring calls. This is where you find everything you need, if you want to call someone or
if you receive a call.
In chapter “More than only telephone calls” you find functions going far beyond
actual telephone calls. For example, if you want to be available on another telepho-
ne or want to switch an alarm system via the EURACOM. Thus all functions, offering
more comfort for you.
In chapter “Making settings easy” settings first are described, influencing the actu-
al telephone call, thus the functions of the chapter “Right around telephone conver-
sations”. Part of it is for example assigning of speed dialling numbers.
In chapter “Everything concerning charge information” you find beside charge
registration and charge analysis via telephone additionally some important informa-
tions to the enclosed charge analyzing program.

7
1A word in
advance
Start of a new subject.
Start of a new function.
Overview to the function.
Conditions for the function.
Operation of the function.
+
All symbols are described on
the front folder.
ISDN telephones, network
provider
...
Allexplanations printed in ita-
lic are described on the front
folder.
Front folder
This is how you find your way
...
Structure of the individual pages

8
1A word in
advance
Telephone is not telephone
You are operating all functions of an ISDN PABX via the connected telephones.
However most different models of them are in the market. For some telephones the
operation is different in some points from the description in this user manual.Thus in
this chapter it is described, what has to be done, to operate the ISDN PABX also with
such a telephone.
ISDN telephones
Lift the receiver of your telephone and enter a telephone number. If you neither hear
tonesnor a crackling noise during the diallingprocess, you have an ISDN telephone.
Your ISDN telephone has no R key (hold key)
Some ISDN telephones use a different symbol for the R key. For example •.
Some ISDN telephones have the R key as socalled “softkey”. This means, that it is
possibletooperatethefunction via the menu of the telephone.Thantheword“enquiry
call” or “hold” is shown in the display (--> manual of the telephone).
Keys # and SS
SS
Sare not shown in display
It is only possible to program the EURACOM in that case; if your ISDN telephone is
prepared for block dialling (--> manual of the telephone). Block dialling means, that
your entries are not going to be transferred one after another, as usual, but gathered
in one block after having finished the entry.
The automatic connection to external line therefore has to be switched off (-->
page 53). During configuration the internal telephone numbers 98 and 99 have
had to be reserved for # und #S(-->“Configuration”, page 29).
For block dialling there are the following differencies compared with the description
in this manual:
•Do not lift the receiver prior to the input.
•Enter 99 instead of #*. For a # at the end of the input do not enter anything.
Example: To lock your telephone, enter 9977 instead of #* 77 #.
•Liftthe receiver after conclusion of the input (now the entries will be transferred
in a block).
•To substitute single # in the beginning of a procedure (eg in the case of # 4 for
pick-up), dial 98. Example: to pick up a call, dial 984 instead of # 4.
However there is a drop of bitterness. It is not possible to program ISDN call forwar-
ding that way.

9
1A word in
advance
Analogue telephones
Lift the receiver of your telephone and enter a telephone number. If you hear tones
or a crackling noise during the dialling process, you have an analogue telephone.
For all analogue telephones
It may happen, that it is impossible to forward calls, but instead you “throw the caller
out of the line”. The same may also occur, if you want to have an enquiry call to
another subscriber and the caller shall be held in the line during this time.
In this case enter # * 701 # once with receiver off hook.The problem then should not
exist anymore. For specialists: With this procedure you switch over the EURACOM
from Standard Flash to Hook Flash. With # * 700 # you return to Standard Flash.
If your telephone does not indicate any charging information although you have or-
dered them from your network provider (AOCD), your telephone probably needs a
12 kHz charge pulse (standard setting of the EURACOM is 16 kHz). In this case
enter # * 7612 # with receiver off hook. The EURACOM then makes the 12 kHz
charging pulse available. With # * 7616 # you return to 16 kHz.
Somenewer telephones offerthefeature of telephone number displaywith incoming
calls. With this feature you see the caller´s number in the display, as in the case with
ISDN telephones. If you own such a telephone, it is also possible to let the number
be shown. In the default setting this feature is switched off. Switch on this feature
with # * 711 #. Your ringing signal now is slightly different each time you are called.
Between the first and second ringing signal is a short break, used for transmission of
the telephone number to your telephone. If this ringing behaviour is not convenient
for you or you are using a telephone set from abroad, which however offers this
feature, but uses a different procedure for number transmission, then it is possible to
switch off the telephone number display for analogue terminal equipment with
# * 710 #.
If your analogue telephone uses pulse dialling
Pulse dialling means: when entering the telephone number, you hear a crackling
noise (eg 8 times for the number 8). Your telephone is not able of transmitting # and
* in that case. If possible, switch over the terminal equipment to tone dialling (-->
manual of the telephone). If this is not possible, there are following restrictions:
1) You can only operate functions, beginning only with # (and not with # *). And
you can only operate functions not ending with a #. Thus for example # 500 for
“pick-up of calls from an answering machine”. For # then enter 98, thus 98500
for # 500.
The automatic connection to external line therefore must be switched off
(--> page 53).
During configuration the internal telephone numbers must have had to be
reserved (-->“Configuration”, page 29).
Telephone is not telephone

10
1A word in
advance
2) To forward calls with or without advance notice, press key 1 and afterwards
enter the telephone number of the subscriber. It is not possible, to operate a
hold or broker´s call connection.
If your analogue telephone uses tone dialling
Tone dialling (also dual tone multiple frequency) means: during input of the telepho-
ne number you hear a different tone for each figure. In this case it is possible to
operate all functions of the EURACOM, as described. Before making a call for the
first time, dial once a figure higher than 2. Thus the EURACOM recognizes the dial-
ling method.Also enter the figure after having switched over from pulse dialling (-->
see last page) to tone dialling.
Telephone is not telephone

2. Right around telephone conversations
R
To call someone 12
Internal conversation 12
External conversation 12
Project conversation 13
Private conversation 13
Conversation with PIN 13
Selecting external line purposeful 14
Determine which device type your call shall address 15
Conversation without Least Cost Routing 15
To accept, take over, forward calls 16
Accept, forward calls 16
Accept call waiting, conclude first conversation 17
Accept call waiting, hold first conversation 17
Take over call from another telephone (pick-up) 18
Pick-up of incoming call/conversation from an
answering machine 18
Making three party calls 19
Making an enquiry call, three party + broker‘s call 19
ISDN three party + broker‘s call in the central office 20
If it is engaged 21
Call completion on busy (CCBS) 21
Reserving external line 22
Intrusion to an internal conversation 23

12
2Right around
telephone conversation
To call someone
Before calling someone you should be sure, if the automatic connection to external
line is switched on for your telephone. Therefore lift the receiver. If you hear the
internal dialling tone, no automatic connection to external line is switched on. How to
switch on the automatic connection to external line, can be found on page 53. You
are able to dial faster via speed dial numbers, prepared for often used external tele-
phone numbers. The speed dial number has to be assigned before (-->page 54).
You can only establish external conversations, if you have an authorization or half
authorization for external calls for your telephone (-->“Configuration”, page 48). In
case of half authorization for external calls it is possible to establish external
conversations via speed dialling. Without authorization for external calls you al-
ways receive a busy tone, if you want to dial “to the outside”. Exceptions are pro-
grammed emergency call numbers (-->“Configuration”, page 53).
Internal conversation
+
With automatic connection to external line
*phone no. Internal telephone number (eg 12).
Without automatic connection to external line
phone no. Internal telephone number (eg 12).
External conversation
+
With automatic connection to external line
phone no. External telephone number (eg 01234 56789).
Without automatic connection to external line
0phone no. External telephone number (eg 01234 56789).
Via speed dialling
#speed Speed dial number, programmed before (eg 123).
IMPORTANT NOTE!
If the speed dial number only contains part of the telephone number, it is possible
just to post dial the remaining part of the number (eg the extension of a subscri-
ber).

13
2Right around
telephone conversation
Project conversation
You want to assign the cost for an external connection in the charge analyzing pro-
gram to a project (--> page 75). Therefore you assign a project number to the con-
nection.
+
#95
project no. Number from 000 - 999, 3-figured, eg 005 for
project 5.
number External telephone number, always without 0 for
external line connection (eg 01234 56789).
Private conversation
You want to make a private
external call in a company. For the charge registration
then not the called number will be stored, but the word “private”. Thus private calls
can be calculated separately. It is also possible to establish private calls, if you have
no
authorization for external calls .
You are allowed to make private calls (-->“Configuration”, page 48).
+
#99
number External telephone number, always without 0 for
external line connection (eg 01234 56789).
Conversation with PIN
Youwant to make an externalcall from a telephone without authorizationfor external
calls
. For that it is possible to transfer the authorization for external calls of your own
telephone to this telephone for the time of the conversation. Concerning charge
registration the charges then will be assigned to your telephone.
You have authorization for external calls for your telephone (“Configuration”, page
48). You have entered a personal identification number (PIN) (--> page 55).
+
#94
number Your own telephone number (eg 12).
PIN Your personal identification number (eg 4231).
*
number External telephone number, always without 0 for
external line connection (eg 01234 56789).
To call someone

14
2Right around
telephone conversation
Selecting external line purposeful
In case of two or more
basic accesses your telephone will be assigned to one of
them automatically. Your telephone then is dialling via one
external line of this basic
access. But it is also possible to select an external line of another basic access
purposeful - eg, if your external line is engaged. If you occupy the external line of a
multiple subscriber connection , you can additionally determine, which of the multi-
ple subscriber numbers
shall be transmitted to your conversation partner. In the
connection bill of your provider, showing each of the connections, the charges also
will be assigned to this multiple subscriber number (concerning this subject also
refer to: “Determining, which telephone number will be transmitted”
Seizure of external line in case of PABX connection
+
#91
eg 11,2,3 or 4: Number of the basic access of which
you want to seize the external line.
If you do not know the number, read the
configuration via the PC (ISDN ports) or consult
your distributor. Make notes of the numbers for
later attempts.
number External telephone number of the desired
subscriber. You are now making a call via an
external line of the selected basic access.
Seizure of external line in case of multiple subscriber connection
+
#91
eg 11,2,3 or 4: Number of the basic access of which
you want to seize the external line.
If you do not know the number, read the
configuration via the PC (ISDN ports) or
consult your distributor. Make notes of the
numbers for later attempts.
eg 0Number from 0 - 9. Index of one of the
multiple
subscriber numbers
of the basic access.
The assignment of the index to the multiple
subscriber number can be read from the
configuration or asked from your distributor.
number External telephone number of the desired
subscriber. You are now making a call via an
external line of the selected basic access. The
entered multiple subscriber number will be
transferred to the subscriber, as long as you or
the network provider have not switched off the
telephone number transfer (-->page 56).
To call someone

15
2Right around
telephone conversation
Determine which device type your call shall address
With modern ISDN PABX´s it is possible to assign the internal analogue telephone
numbers to a specific device type. Doing this, mistakes may cause difficulties. For
example, if you try to send a fax to someone. In the case, the line is constantly busy,
it may be, that your partner did not configure the dialled telephone number as fax
connection, but eg as telephone. With input of the socalled service identifier prece-
ding the telephone number, you can discover, if such a mistake is existing. Would
you enter the service identifier for telephone in the present case, the fax could be
transferred.
But also in case everything has been configured correctly, sometimes problems with
the recognition of the device type may occur. For example, if your partner has confi-
gured a fax and a telephone under one
multiple subscriber number of a multiple
subscriber connection
. If you program via the service identifier, which device shall
be addressed by your call, nothing will go wrong.
+
#92
eg 1With this you determine, which device type shall
be addressed by your call.
0Multi function device (combined fax etc.)
1Telephone
2Analogue fax, group 2/3
3Modem
number External telephone number of the desired
subscriber. The terminal equipment will
now be called with the programmed service
identifier.
Conversation without Least Cost Routing
You want to inactivate the automatic least cost routing (LCR) for the following con-
versation.
You must have the authorization for that (-->“Configuration”, page 78, exempt
subscriber from LCR ).
+
#96
number External telephone number, always without 0 for
automatic connection to external line
(eg 01234 56789).
To call someone

16
2Right around
telephone conversation
To accept, take over, forward calls
Your telephone is ringing and you want to accept the call. Or you want to take over a
call from another telephone or from an answering machine (pick-up).All calls can be
forwarded afterwards.
Calls can come from
internal, external , or from the door intercom system. With ana-
logue telephones the calls may be distinguished from the
ringing signal . If someone
is calling you on your telephone, while you are having a conversation, you hear the
call waiting tone . Condition for that is, that the protection against call waiting is swit-
ched off for your telephone (--> page 52).Also these “waiting” calls may be accepted
and forwarded. You may also change between the waiting caller and your first con-
versation partner (broker´s call).
With ISDN telephones the number of the caller is shown in the display.
To accept
externalcalls ,you must havean authorization for external calls (-->“Con-
figuration”, page 48).
To forward external calls to external, additionally the call transfer central office-to-
central office has to be programmed (-->“Configuration”, page 52).
If pick-up groups are programmed for your PABX, it is only possible to pick up calls
of your group (-->“Configuration”, page 70).
Itis not possible to pick up all calls (eg not calls, having been forwarded already). In
case of several calls at the same time, you pick up the first call.
Accept, forward calls
Accept call
+Youare connected to thecaller. If thecall originates
from the door intercom system, you are able to
open the door with key sequence R # 7. The
conversation is then terminated.
Forward call with announcement
Rnumber Internal telephone number (eg 12) or external
telephone number with connection to external
line (eg 001234 56789). In case of busy state,
with R key back to caller.
Announce the caller
-You have forwarded the caller.
Forward call without announcement
Rnumber Dial internal telephone number or external
telephone number with connection to
external line and replace the receiver
immediately.
-Youhave forwarded the caller. In caseof busy state
or if the called subscriber does not answer, the
call is returned to you.

17
2Right around
telephone conversation
Accept call waiting, conclude first conversation
You are having a conversation and hear the call
waiting tone.
+Youhear the ringingsignal for internalcall, external
call or door call.
-You are connected to the waiting caller. If the call
comes from the door intercom system, then you
can open the door with the key sequence R # 7.
Thus the conversation will be terminated.
Accept call waiting, hold first conversation
You are having a conversation and hear the
call waiting tone.
RR You are connected to the waiting caller. If the call
comes from the door intercom system, then you
can open the door with the key sequence R # 7.
Thus the conversation will be terminated.
If the “waiting caller” has replaced the receiver.
RYou are connected again to the first conversation
partner. or
Broker´scall(changingbetweenbothconversationpartnerswithoutterminating
a connection. The other subscriber hears the programmed music-on-hold at a
time).
RR Changing between the conversation partners.
R##01R Terminating the connection to the current
conversation partner. You are now connected to
the remaining conversation partner.
or
Forwarding connection with waiting caller to an internal subscriber. Back to
first conversation partner.
R##
number Internal telephone number (eg 22). You have
forwarded the call. In case of busy state or if the
called subscriber does not answer, the call is
returned to you.
RYou are connected to the first conversation partner
again.
To accept, take over, forward calls

18
2Right around
telephone conversation
To accept, take over, forward calls
Take over call from another telephone (pick up)
In case of several calls at the same time, you pick up the call having been received
first. Thus these might also be calls for a fax machine or an answering machine.
+
#4 You are connected to the caller. Now it is also
possible, to forward the call by first pressing the
R key and entering the telephone number
afterwards.
Pick up of incoming call / conversation from an answering machine
Pick up of incoming call / conversation from an answering machine
In case of several calls at the same time to various answering machines, the
EURACOM selects one.
+
#500 You are connected to the caller. Now it is also
possible, to forward the call by first pressing the
R key and entering the telephone number
afterwards.
Pick up of incoming call / conversation from a specific answering machine
+
#5
number Internal telephone number of the answering
machine (eg 32).Now it is also possible, to forward
the call by first pressing the R key and entering
the telephone number afterwards.

19
2Right around
telephone conversation
Making three party calls
Making an enquiry call, three party + broker´s call
You are already having a conversation and want to speak to a second subscriber
without terminating the connection to the first. For example, to enquire in case of a
question. Or, to speak to two subscribers at the same time (three party call) or alter-
nating (broker´s call). The conversation partners can be
internal or external subscri-
bers
. In case of two external subscribers both external lines might be occupied.
Further calls via this connection then are not possible any more. In case of frequent
connections to two external subscribers, you therefore can apply for the ISDN three
party service arranged by your network provider. (--> page 20.)
1) Speaking to the second subscriber without terminating the connection to
the first. The first subscriber hears the programmed music-on-hold.
R
number Internal telephone number (eg 12) or external
telephone number with connection to external line
(eg 001234 56789).
Now it is possible, to speak to the second
subscriber. For example for enquiry. If you replace
the receiver now, both of your conversation
partners are connected with each other. In case of
two external subscribers for that call forwarding
has to be activated.
2) If the “enquiry partner” has replaced the receiver.
RYou are connected to the first conversation partner
again. or
2) Broker´s call (changing between both conversation partners without
terminating a connection. The other subscriber hears the programmed
music-on-hold at a time).
RR Changing between the conversation partners.
R##01R Terminating the connection to the current
conversation partner. You are now connected to
the remaining conversation partner.
or
2) Three party call (speaking to both subscribers at the same time)
In case of ISDN telephones also via menu of the telephone (--> manual of the
telephone).
R#3 Speaking to both subscribers at the same time. If
youreplace the receiver, both of your conversation
partners are connected with each other.
R##031 You are still connected to the first subscriber
and can make a broker´s call to the second with
key sequence RR.
R##032 You are still connected to the second
subscriber and can make a broker´s call to the
first with key sequence RR.

20
2Right around
telephone conversation
Making three party calls
ISDN three party + broker´s call in the central office
Both does only work, if you want to speak to two
external subscribers - at the same
time (three party) or alternating (broker´s call). Unlike the three party conversation,
in case of the three party conference call there always will be occupied only one
external line. Thus during your conversation also another subscriber of the EURA-
COM is able to make external calls.
You are operating the EURACOM on
multiple subscriber connection .
You have applied for three party conference at your
network provider .
1) Establish connection to both external subscribers
+
#90
number Telephone number of the first external subscriber
with 0 for
connection to external line (not
with
automatic connection to external line ). Does
not apply, if the subscriber has called you.
R#90
number Telephone number of the second external
subscriber with 0 for
connection to external line
(not with automatic connection to external line ).
You talk to the second subscriber. The first listens
to a waiting announcement.
2) Broker´s call (changing between both conversation partners without
terminating a connection. The other subscriber hears a waiting
announcement)
RR Change between the conversation partners.
or
2) Three party conference (speaking to both subscribers at the same time)
In case of ISDN telephones also via menu of the telephone (manual of the
telephone).
R#3 You can now talk to both subscribers at the same
time. If you replace the receiver, all connections
will be terminated.