Actall PALS 9K User manual

PALS 9K | Crisis Controller User Manual
Version 4.08
www.actall.com

Copyright © 2018 Actall Corporation | www.actall.com
2
©Copyright 2018 by Actall Corporation®. All rights reserved. Crisis
Controller©™ is a registered trademark of Actall Corporation. (U.S.
Patent No.: 5,708,417) MicrosoftP®P and WindowsP®P are registered
trademarks of MicrosoftP®P Corporation. Crisis Controller©™P Version
5.00 software and documentation developed by Actall Corporation®,
Denver, Colorado. (TUwww.actall.comUT) This manual is subject to
change and may not be reproduced in any way or form, electronic or
mechanical.
Software License Agreement:
The use of this software product is limited to the terms and conditions
below. Use by the purchaser of Crisis Controller©™ Alarm Monitoring
software indicates acceptance of these terms.
Grant of Rights:
This software may only be used on the computers for which it is licensed.
This license may not be transferred from its original site. You may not
copy or otherwise distribute this software, except to make a backup
copy. You may not modify, alter, or transfer the software in any way.
Limitation of Liability:
Licensor shall not be liable for any claim or demand by Licensee for
damages of any kind, including, but not limited to special, general,
incidental, direct or consequential dam-ages, for loss of business
prots, business interruption, loss of business information, or any other
pecuniary loss arising out of the subject matter of this agreement Some
jurisdictions do not allow excluding or limiting implied warranties or
limiting liability or consequential damages, and some jurisdictions have
special statutory consumer protection provisions that may supersede
this limitation. As a result, this limitation of liability may not apply to you
if prohibited by the laws of your jurisdiction.
General:
Any violation of this Agreement is subject to criminal and civil prosecution.
If any provision is found to be unlawful, void, or unenforceable, then that
provision shall be severed from this Agreement and will not aect the
validity and enforceability of any of the remaining provisions. The laws of
the State of Colorado shall govern this Agreement.
COPYRIGHT & LIMITATIONS CONTACT
Inquiries should be
directed to:
Actall Corporation
2017 Curtis Street
Denver, CO 80205
Phone:
303-226-4799
Toll-free:
1-800-598-1745
For technical support,
please call us direct
during regular
business hours
(Monday through
Friday, 8:00 a.m. to
5:00 p.m. Mountain
Standard Time) or
Emai us 24/7.
303-226-4799
[email protected]

IMPORTANT!
SOFTWARE REGISTRATION CARD MUST BE FILLED OUT
Please fill out and return the attached Software Registration Card.
Actall®Corp. Technical Support needs the information on this card to verify
authenticity of requests for service and to be able to provide timely and
accurate technical assistance to our customers.
In addition, it is in the customer’s interests for Actall®to have a duplicate
record of software serial numbers and Hardware Key codes. It also protects the
customer if questions of software licensing arise. Additional information, such
as computer type, operating system, and general application information can
save a great deal of valuable time in troubleshooting and responding to
customer needs.
How to Use This Manual
This manual is organized in accordance to the menus and submenus in the Crisis
Controller software. If you are viewing this document electronically, hyperlinks are
available from the Table of Contents menu directly into the various subject areas.
Screen xhots from the software have been made available, although it is most
effective to launch Crisis Controller and access the appropriate screen as you are
referencing that section of the manual.
When particular attention needs to be called to a point, or an item of note is
mentioned, you will notice this symbol in the left hand margin:
The following text example will be found throughout this manual. It identifies the
appropriate menu path to select when accesing the subject area in the manual. The
example below shows the path required to arrive at the Map Layout section. Select
Configuration from the root menu, then choose Maps, and finally Map Layout.
Configuration > Maps > Map Layout

PASSWORD SAFEGUARD
WARNING!
Please note that factory passwords for the Supervisor, Operator, and
Administrator are shown on the initial password screen for the purpose of
system setup only. For proper security, passwords should be immediately
changed. If a hard copy is necessary for future reference it should be
stored in a secure location.

Table of Contents
BEFORE PROGRAMMING .......................................................... I
QUICK REFERENCE ................................................................. II
Software Installation ............................................................. II
User Login ........................................................................... II
Add An RF Receiver.............................................................. II
Add An RF Transmitter Template ............................................ II
Add A Pager Service ............................................................ III
Add A Pager ....................................................................... III
Setup An Account ................................................................ III
Add An RF Transmitter ......................................................... IV
Add An RF Repeater ............................................................ IV
Add An RF Locator................................................................ V
Add People To The PALS©® System ........................................ V
Add A PMT ......................................................................... VI
Add An IRT Locator.............................................................. VI
Testing IRT Locators With The IRT Test Unit .......................... VI
HOW TO START THE PROGRAM ............................................... 1
How To Login To The System................................................. 1
Auto Start ............................................................................ 1
PRIMARY USER TASKS ............................................................ 3
ADMIN .................................................................................... 4
OPERATORS ........................................................................... 6
SUPERVISORS ........................................................................ 6
Primary Supervisors Tasks .................................................... 6
Adding A User ...................................................................... 9
RECEIVERS............................................................................11
Adding/Changing a Receiver .................................................11
Inovonics Tab .....................................................................12
Notes Tab...........................................................................13
PAGER SERVICES ..................................................................14
Adding/Changing A Pager Service .........................................14
PAGERS.................................................................................17
Adding/Changing a Pager .....................................................17
SYSTEM PAGING ....................................................................19
INTERCOM SYSTEMS..............................................................20
Adding/Changing An Intercom System....................................20
INTERCOM STATIONS.............................................................22
Adding/Changing An Intercom Station ....................................22

RELAY CARDS (SIO32 MODULE) ..............................................24
Adding/Changing A Relay Card .............................................24
MAPS.....................................................................................26
Adding/Changing Maps.........................................................26
Map Layout .........................................................................28
Map Editing ........................................................................29
Adding A Sub-Map ...........................................................30
Map Exclusions ...................................................................31
PERSONAL MOBILE TRANSMITTER (PMT) ................................32
Adding/Changing PMT Users.................................................32
Adding/Changing A PMT.......................................................33
PMT Options Tab.............................................................34
Alarm Action Tab .............................................................37
Notes Tab.......................................................................39
Programming PMTs..............................................................40
PAGE ON PMT ALARM.............................................................42
GUARD ROUTES .....................................................................43
IRT LOCATORS.......................................................................45
Adding/Changing IRT Locators ..............................................45
Contact Output Tab..........................................................47
IRT Locator Test Unit ...........................................................48
Programming IRT..................................................................48
TRANSMITTER TEMPLATES.....................................................48
Adding/Changing Transmitter Templates ................................49
Alarm Action Tab .............................................................51
Notes Tab.......................................................................54
ACCOUNTS ............................................................................55
Adding/Changing Accounts ...................................................55
General Tab........................................................................56
Transmitters Tab .................................................................56
Adding A New Transmitter ....................................................57
General Tab....................................................................57
Alarm Action Tab .............................................................60
Notes Tab.......................................................................62
Adding/Changing A Transmitter .............................................63
Programming a Transmitter...................................................64

SIO32 Inputs Tab ..........................................................66
General Tab....................................................................66
Alarm Action Tab .............................................................68
Paging Tab .........................................................................71
Notes Tab...........................................................................71
REPEATERS ...........................................................................72
Adding/Changing a Repeater.................................................72
General Tab....................................................................73
Alarm Action Tab .............................................................75
RF LOCATORS........................................................................78
Adding/Changing an RF Locator ............................................78
General Tab....................................................................79
Alarm Action Tab .............................................................81
ACTION TAKEN/NOTES LIST....................................................84
DAY/NIGHT MODE...................................................................85
TRANSMITTER GROUPS..........................................................86
GLOBAL IGNORES/NETWORK..................................................87
SERIAL I/O .............................................................................88
PRINTER LOGGING.................................................................89
REPORTS...............................................................................90
Event History ......................................................................91
Account List........................................................................92
IR Location List ...................................................................92
PMTs, Detail/Summary .........................................................92
Receiver List.......................................................................92
Repeater List ......................................................................92
Transmitters, Detail/Summary ...............................................92
UTILITIES...............................................................................93
Serial Port Usage ................................................................93
Terminal Emulator ...............................................................94
Network Information.............................................................95
TEST MODE............................................................................96
ALARM MONITORING ..............................................................98
What the system does when there is an alarm .........................98
Send Alarm Message To User ...........................................98
Activate Pagers ...............................................................98
Activate Relay outputs .....................................................98
What the User does when there is an alarm ............................98
How to Acknowledge alarms..................................................99
More info Button..............................................................99
Select the Acknowledge button..........................................99

Response Options .......................................................100
Verify proper response ...................................................100
Send Page....................................................................100
Reset Alarm..................................................................101
CONTROL BUTTONS .............................................................102
Start Alarm Monitoring ....................................................... 102
Edit Map....................................................................... 102
Serial Port Usage ..........................................................102
Terminal Emulator .........................................................102
CONTROL BUTTONS .............................................................103
Stop Alarm Monitoring........................................................ 103
Send Page....................................................................103
Day/Night Mode.............................................................104
Transmitter groups ........................................................104
Zoom In........................................................................ 104
Zoom Out ..................................................................... 104
Login/Logout.................................................................105
Tab Options ......................................................................106
Alarm Information Tab....................................................106
Transmitter Status Tab...................................................106
Input Status Tab............................................................ 107
Tracking Tab.................................................................107
System Messages Tab ...................................................107
Pager Messages Tab .....................................................107
Dialer Messages Tab .....................................................108
ALARM MONITORING WINDOW ..............................................109
Controls On Alarm Monitoring Window .................................109
Alarm Monitoring Window Response Buttons.........................110
Acknowledge.................................................................110
Reset alarm ..................................................................110
More info ......................................................................111
Print item......................................................................111
Print list .......................................................................112
MAINTAINING THE CRISIS CONTROLLER©™ ............................113
Troubleshooting ................................................................113
Transmitter Problems.....................................................113
Receiver / Repeater Problems.........................................113
Communications Problems..............................................113
IRTs............................................................................. 113
PMTs ...........................................................................114

Before Programming
The Crisis Controller©™ system programmer should have as much information as
possible about the system:
• What kind of protection is the system offering?
• Will alarms come from fixed stations and/or from mobile personnel?
• Is staff tracking or guard tour monitoring required?
• What different types of transmitters are being used?
• What special considerations apply to this project/site?
• Will the maps of the site be required to appear on the alarm-monitoring
screen?
• Are automatic arming modes needed?
• Is there a preliminary list of users and passwords?
• Are pager services and central station services designated?
• Will the end user perform routine programming tasks after the system is
installed, i.e. programming transmitters, adding users, defining pagers
and transmitter groups?
• What types of responses/outputs are required?
• Is a pocket pager required or a part of the system? If so, what pager
services will the end user utilize? What types of pocket pagers are being
used with the system?
• Is there a phone list?
• Is there a list of response teams/authorities?
• Will there be local alarms and outputs (i.e. bells, lights, door control,
CCTV interfaces, intercoms, PLCs, card access, etc.)?
I
PALS©® User Manual Before Programming Page I

Quick Reference
Software Installation
• Insert the CD into the Disc drive
• From the Run command, type d:\setup where d is the letter of the
diskette drive
• Follow the Crisis Controller©™ installation instructions
User Login
[See page 1 How To Login To The System for detailed information.]
• Select Login/Logout from the menu bar
• Select appropriate User Name from the drop down list
• Enter password
Add An RF Receiver
[See page 12 Adding/Changing a Receiver for detailed information.]
• Select Configuration > Receivers...
• Select Insert
• Enter a receiver Name (i.e. Actall Receiver)
• Leave Enabled checked
• Select a communications Port (default is COM1)
• Select OK
• Select Close
Add An RF Transmitter Template
This step requires Add a Wireless RF Receiver to be used first.
[See page 51 Adding/Changing Transmitter Templates for detailed information.]
• Select Configuration > Program > Transmitter Templates...
• Select Insert
• Enter a Transmitter Name
• Enter a Short Name
• Select the Default Receiver assigned to this wireless transmitter
template
• Depending on the type of transmitter and the application, changes may
be made to the configuration in the General and the Alarm Action tabs
• Select OK
• Select Close
II
PALS©® User Manual Quick Start