ACTICHECK Assure Puck User manual

Replacing Your Acticheck Assure Puck
Why do it?
Your puck is the sealed module that fits into your Assure wriststrap. Each puck needs to be replaced before
its battery fails. You have been sent this replacement, perhaps because of the age of the old one or
because we have detected that your battery is beginning to fade.
Generally, a puck can be replaced in less than 2 minutes. You must be near your Assure base (usually this is
near your internet router) and have your new puck to complete the change.
The steps to take
1. Activating the new puck (if you have multiple bands skip to 6 below)
a. On your base, and press and hold the VOL DOWN button
until the BAND light starts to flash.
b. Within the next minute press either or both buttons on your NEW puck.
You should see the lights alternate. You must leave the puck near the base
until the BAND light is ON constantly. Your new puck is now ready.
If the above does not work go to step 6
2. Testing your new puck
Press both buttons on your NEW puck to raise an alert. Check that the base starts the alert sound and
the band buzzes. Press a single button to cancel the alert. If this does not work go to step 6
3. Put your new puck into your wristband
a. Push your old puck out of your wristband.
b. IMPORTANT: Ensure your new puck has the rectangular pattern
containing an arrow shape, and with an indentation near each
end of it, facing away from the wrist as shown right.
c. Push the new puck into the wristband.
d. Refit your wristband.
4. Pairing with the smartphone App
If your old wristband was already paired with a smartphone, the App should automatically update
after 30 minutes. To check, open the App 30 minutes after activating the new puck and you should
see a green tick and a home icon. Now, with the band upright, press and hold a single button for
about 10 seconds. The home icon should change to a green tick. The band and App have now been
updated.
If the above does not work you will need to delete the old pairing and add a new one. Open the
App and go to Settings -> Advanced and select Delete Paired Band. Now go to Settings -> Pair Band
and select Scan then press a single button on your band (whilst it is facing up) for about 10 seconds

until a picture of the band appears on the App. Quickly click on the image and select Save.
Sometimes the band times out so you may need to press a single button for 10s to complete the
operation.
5. Return the old puck
Finally, put the old puck in the box, seal with the pre-paid label and pop in the post. Acticheck will
recycle the puck as required by EU regulations. Do not throw the old puck in the bin.
6. If steps 1 or 2 do not work or if you have multiple bands
a. Log on to your account at myacticheck.com (anyone with
administrator rights can do this if they then visit the wearer’s
page) and click on MY BAND in the menu or on the blue
BAND box on the dashboard.
b. Click on the Replace Band box
c. You will then get this screen with instructions
Click on
If your base is not next to your computer, take your NEW puck and these instructions with you and
go to your base. Now follow steps 1 to 5.
SUPPORT
If you would like help or are unsure about any of this please call us on 0345 25 75 080 between 9:00
and 5:30 Monday to Friday or 9:00 and midday on Saturday.