ADDER SmartView Multiscreen SVMS2-QUAD Quick start guide

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www.addertec.com
SVMS4-QUAD 4 port SmartView Multiscreen
with 4 monitor connections
SVMS4-DUAL
4 port SmartView Multiscreen
with 2 monitor connections
SVMS2-QUAD 2 port SmartView Multiscreen
with 4 monitor connections
SVMS4-DUAL 2 port SmartView Multiscreen
with 2 monitor connections
Remote Control Pad/Display
SMART
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MULTISCREEN
RC1

SmartView Multiscreen Installation and Use Page 1
About this manual
SmartView Multiscreen - Installation and Use
First edition (August 2001) (c) 2001 Adder Technology Ltd.
Part No. ADD0040/1 www.addertec.com
All rights reserved. Whilst every precaution has been taken in the preparation of this
manual, Adder Technology Ltd assumes no responsibility for errors or omissions.
Neither is any liability assumed for damages resulting from the use of the information
contained herein. We reserve the right to change the specifications, functions and
circuitry of the product without notice. All trademarks acknowledged.
Safety information
For use in dry, oil free indoor environments only.
Do not attempt to service the SmartView Multiscreen yourself.
Follow all warnings and instructions marked on the SmartView Multiscreen, its
optional power adapter and its accessories.
Warning - live parts contained within optional power adapter.
No user serviceable parts within optional power adapter - do not dismantle.
Replace the optional power adapter with a manufacturer approved type only.
If you use a power extension cord with the SmartView Multiscreen, make sure the
total ampere rating of the devices plugged into the extension cord does not
exceed the cord’s ampere rating. Also, make sure that the total ampere rating of
all the devices plugged into the wall outlet does not exceed the wall outlet’s
ampere rating.

SmartView Multiscreen Installation and Use Page 2
Warranty
Adder Technology Ltd warrants that this product shall be free from defects in
workmanship and materials for a period of one year from the date of original
purchase. If the product should fail to operate correctly in normal use during the
warranty period, Adder will replace or repair it free of charge. No liability can be
accepted for damage due to misuse or circumstances outside Adder’s control. Also
Adder will not be responsible for any loss, damage or injury arising directly or
indirectly from the use of this product. Adder’s total liability under the terms of this
warranty shall in all circumstances be limited to the replacement value of this
product.
If any difficulty is experienced in the installation or use of this product that you are
unable to resolve, please contact your supplier.
Trademarks
All trademarks mentioned in this manual are acknowledged to be the property of the
respective trademark owners.
Adder is a registered trademark of Adder Technology Limited.
Compaq is a registered trademark of Compaq Computer Corporation.
Hewlett-Packard is a registered trademark of Hewlett-Packard.
IBM, PC/AT, PS/2, RS/6000 and ThinkPad are registered trademarks of
International Business Machines Corporation.
Logitech, MouseMan+ and Pilot Mouse+ are trademarks of Logitech Inc.
Microsoft and Windows are registered trademarks, and IntelliMouse is a trademark
of Microsoft Corporation.
Velcro is a trademark of Velcro USA Inc.

SmartView Multiscreen Installation and Use Page 3
Radio Frequency Energy
Shielded cables must be used with this equipment to maintain compliance with radio
frequency energy emission regulations and ensure a suitably high level of immunity
to electromagnetic disturbances.
European EMC directive 89/336/EEC
This equipment has been tested and found to
comply with the limits for a class B computing
device in accordance with the specifications in
the European standard EN55022. These limits
are designed to provide reasonable protection
against harmful interference. This equipment
generates, uses and can radiate radio frequency
energy and if not installed and used in
accordance with the instructions may cause
harmful interference to radio or television
reception. However, there is no guarantee that
harmful interference will not occur in a particular
installation. If this equipment does cause
interference to radio or television reception,
which can be determined by turning the
equipment on and off, the user is encouraged to
correct the interference with one or more of the
following measures: (a) Reorient or relocate the
receiving antenna. (b) Increase the separation
between the equipment and the receiver. (c)
Connect the equipment to an outlet on a circuit
different from that to which the receiver is
connected. (d) Consult the supplier or an
experienced radio / TV technician for help.
FCC Compliance Statement (United States)
This equipment generates, uses and can radiate
radio frequency energy and if not installed and
used properly, that is, in strict accordance with
the manufacturer’s instructions, may cause
interference to radio communication. It has been
tested and found to comply with the limits for a
class A computing device in accordance with the
specifications in Subpart J of part 15 of FCC
rules, which are designed to provide reasonable
protection against such interference when the
equipment is operated in a commercial
environment. Operation of this equipment in a
residential area may cause interference, in
which case the user at his own expense will be
required to take whatever measures may be
necessary to correct the interference. Changes
or modifications not expressly approved by the
manufacturer could void the user’s authority to
operate the equipment.
Canadian Department of Communications
RFI statement
This equipment does not exceed the class A
limits for radio noise emissions from digital
apparatus set out in the radio interference
regulations of the Canadian Department of
Communications.
Le présent appareil numérique n’émet pas de
bruits radioélectriques dépassant les limites
applicables aux appareils numériques de la
classe A prescrites dans le règlement sur le
brouillage radioélectriques publié par le
ministère des Communications du Canada.

SmartView Multiscreen Installation and Use Page 4
Contents
1. Introduction.................................................................................... 6
1.1 Key features...........................................................................................6
1.2 Package contents ..................................................................................8
1.3 Remote controller contents....................................................................8
1.4 Product information ...............................................................................9
2. Installation...................................................................................... 12
2.1 What you will need ................................................................................12
2.2 Mounting the SmartView Multiscreen ....................................................13
2.3 Connecting your devices .......................................................................13
2.4 ‘Interface powered' operation without the optional power adapter ........14
2.5 Configuring your PCs ............................................................................14
2.6 Configuring the SmartView Multiscreen ................................................14
2.7 Summary of SmartView Multiscreen configuration options....................15
2.8 Resetting the SmartView Multiscreen without
disconnecting your devices..................................................................17
2.9 Other useful installation information ......................................................18
2.10 Re-enabling a disconnected PS/2 mouse ...........................................18
2.11 Hot plugging the SmartView Multiscreen into running systems
and re-enabling disconnected PS/2 CPU mouse connections ............19
2.12 Upgrading the SmartView's flash memory ..........................................20

SmartView Multiscreen Installation and Use Page 5
3. Using the SmartView Multiscreen ............................................... 23
3.1 Power on status .....................................................................................23
3.2 Front panel keys and remote controller..................................................23
3.3 Status display.........................................................................................24
3.4 Switching operation................................................................................25
3.5 Keyboard hotkey control ........................................................................25
3.6 Mouse control.........................................................................................26
3.7 RS232 control ........................................................................................27
3.8 Cascading SmartView Multiscreens ......................................................27
3.9 Synchronising SmartView Multiscreens for multiple video head
applications ...........................................................................................29
4. SmartView Multiscreen configuration options........................... 31
4.1 Screen saver time delay ........................................................................31
4.2 Autoscan lock on mode and delay time ................................................31
4.3 Mouse mode and mouse switching of channels ....................................32
4.4 Keyboard hotkey combination ...............................................................34
4.5 Cycling between all channels or just the active channels .....................34
4.6 Firmware functions (version query, mouse restore and reset) ..............34
4.7 Setting a security password ..................................................................35
4.8 Cascade query code .............................................................................36
4.9 Resolving slow mouse problems ...........................................................36
4.10 Exit configure mode ............................................................................37
Appendices
A - Cable and connector specifications................................................................38
B - Problem solving ..............................................................................................43

SmartView Multiscreen Installation and Use Page 6
1. Introduction
Thank you for purchasing the SmartView Multiscreen. Your SmartView Multiscreen
is a high performance Keyboard, Video monitor and Mouse (KVM) sharing device
which supports a wide range of PC hardware and software platforms. The
Multiscreen is a new concept in KVM switches and enables you to benefit from all
the convenience of the proven SmartView switches whilst taking advantage of the
multiple monitor facilities available on many modern computers.
Computers fitted with multiple video cards are becoming more common as operating
systems have developed to make use of the extended video "real estate" offered by
multiple monitors. The increased display area enables more information to be
presented to the user without reducing the resolution. The Multiscreen enables
several computers equipped with these multiple video facilities to be controlled from
a keyboard, mouse and an array of monitors. All the monitors and the keyboard and
mouse are switched together from one computer to the next giving you full control of
the wider picture.
1.1 Key features
Control several multi-video enabled PCs with from a single keyboard, mouse and
a bank of monitors.
Dual and quad video head models available with two or four computer ports.
Two or more SmartViews may be synchronously switched by linking their options
ports.
Switch 4,8,12 or 16 monitors together by synchronising Multiscreens.
Excellent for banking, security and engineering applications.
Supports high bandwidth monitors at resolutions up to 1920 x 1440 with an
excellent video transfer characteristic - high bandwidth and low distortion.
Continuous keyboard and mouse emulation on all ports ensures problem free
computer bootup.
Interface powered operation – SmartView Multiscreen draws its power from the
connected computers for maximum convenience.

SmartView Multiscreen Installation and Use Page 7
Intelligent switching feature enables users to switch between all ports or just the
active ports.
Mixed AT/PS2 keyboards and PS2/RS232 mice supported as standard.
Flash upgradeable - SmartView Multiscreen's firmware may be upgraded by
connecting a computer's serial port and running a download program.
Can be cascaded to provide a video switching network.
Video channels support Display Data Channel (DDC/DDC1/DDC2) signalling.
Password security prevents unauthorised use.
User options stored in EEPROM memory.
Optional remote control module for convenient operation.
Channel switching by front panel key, keyboard hotkey, or 3 button mouse.
Automatically restores keyboard and mouse states when channel changed.
Supports keyboard modes 1,2 and 3 and mouse prompt and stream modes for
maximum compatibility. Sbility.

SmartView Multiscreen Installation and Use Page 8
Supports very wide range of software including Windows 3.X, WFWG, 95, 98,
2000, NT,ME, XP, DOS, Unix, Linux, NetWare, OS/2, BSD etc.
Supports the additional shortcut, web access and media control keys found on
extended keyboards.
May be connected to AdderView GEM products for synchronised switching
applications.
Optional power adapter can be used for ‘video only’ or cascade applications.
1.2 Package contents
SmartView Multiscreen.
This installation guide.
(Please note that a power adapter is NOT required for most applications and so is
not included. This may be purchased separately if required - part code
SVMSPSU).
1.3 Remote controller contents (part code: RC1)
Remote control module.
Velcro strip for mounting remote controller.

SmartView Multiscreen Installation and Use Page 9
1.4 Product information
Figure 1 - SmartView Multiscreen front view

SmartView Multiscreen Installation and Use Page 10

SmartView Multiscreen Installation and Use Page 11

SmartView Multiscreen Installation and Use Page 12
2. Installation
2.1 What you will need
Cables to connect the SmartView Multiscreen to each of your PC keyboard, video
and mouse ports. Cable specifications are given in appendix A. For convenience we
suggest that you connect your keyboard, mouse and first video port using an Adder
3-in-1 combination cable. Additional video ports may then be connected using video-
only cables.
Monitors with standard VGA/SVGA (15 pin) connectors that will work when
connected directly to each of your PCs. SmartView Multiscreen supports low and
high resolution monitors.
A standard AT or PS/2 style keyboard. If you are using an AT keyboard with a 5
pin connector you may connect this to the SmartView Multiscreen using a standard
AT to PS/2 keyboard adapter.
A PS/2 style two or three button Microsoft or Logitech compatible mouse or a
Microsoft IntelliMouse / IntelliMouse Explorer compatible mouse. If you wish to use
the mouse to switch the SmartView Multiscreen's channel then you will need a three
button mouse or an IntelliMouse.
(The SmartView Multiscreen supports ‘Internet Mice’ that are compatible with the
Microsoft IntelliMouse. These are fitted with a wheel or other scroll control and
sometimes have additional buttons. Examples are: Microsoft IntelliMouse, Logitech
Pilot Mouse+, Logitech MouseMan+, Genius NetMouse and Genius NetMouse Pro.)
A suitable mouse driver for your PCs. Supported types are:
- PS/2 or RS232 two button mouse driver (any manufacturer).
- Microsoft mouse driver (including IntelliMouse).
- Logitech mouse driver (including two button, three button and wheel mouse).
Use of PS/2 and RS232 style mice with the SmartView Multiscreen - All of the
mouse connections from SmartView Multiscreen to PCs support either a PS/2 or an
RS232 mouse. SmartView Multiscreen automatically converts from the PS/2 mouse
commands to RS232 serial mouse commands. Serial mice types are selected by
using an adapter as described in Appendix A. The SmartView will operate without a
mouse connected if you do not wish to use one.

SmartView Multiscreen Installation and Use Page 13
2.2 Mounting the SmartView Multiscreen
The SmartView Multiscreen has been designed for use on a desktop or shelf in
close proximity to the user’s monitor and peripherals. The optional remote controller
may be used if you wish to locate the SmartView Multiscreen on a desk or shelf that
is some distance from the monitor and peripherals.
2.3 Connecting your devices
Ensure that the optional power adapter is disconnected from the SmartView
Multiscreen and that all the devices which are to be attached are switched off.
Connect the shared keyboard, PS/2 mouse and monitors to the connectors at the
rear of the SmartView Multiscreen (see figs 1, 2 and 3). Next, connect each
computer system unit in turn with the keyboard cable, mouse cable and video
cables. For the keyboard, mouse and first video port, Adder 3-in-1
keyboard/video/mouse cables are recommended for maximum convenience. Any
unused computer connections can be left unconnected. To connect computers with
serial mouse connections and AT style keyboard connections use the adapters
specified in appendix A. If you have an existing 6-pin mini-DIN to 9-pin serial adapter
that came with a mouse it may not be suitable for use with the SmartView as there
are several different standard wiring configurations for these adapters.
The SmartView Multiscreen is now ready for use and will start to operate as soon as
one of the attached PCs is powered on. If you are connecting to PCs using cables
that are longer than 5 metres or are cascading the SmartView Multiscreen to another
SmartView Multiscreen you will need to use the optional power adapter. When using
the optional power adapter, ensure that it is connected to the mains and powering
the SmartView Multiscreen before you switch on the connected computers. Failure
to switch the SmartView Multiscreen and computers on in the correct order can lead

SmartView Multiscreen Installation and Use Page 14
to the mouse and/or keyboard not being recognised by the computers when they are
switched on.
2.4 ‘Interface powered’ operation without the optional power
adapter
The SmartView Multiscreen draws its power from the connected computers via the
keyboard cables. A single keyboard connection is normally sufficient to power the
SmartView Multiscreen provided that the cable is no longer than 5 metres. If more
than one computer is connected then the power will be intelligently drawn from all
computers. Cables longer than 5 metres may be used provided that the SmartView
Multiscreen is already powered by another connected computer or the optional
power adapter. If you are cascading the SmartView Multiscreen to another
SmartView Multiscreen then a power adapter must be connected to all SmartView
Multiscreens.
2.5 Configuring your PCs
Configure your PC in the same way that you would if your keyboard, mouse and
monitor were all connected directly to your PC. SmartView Multiscreen emulates
Microsoft compatible serial, IntelliMouse, IntelliMouse Explorer and PS/2 mice, so
ensure that your PC software is configured for a Microsoft mouse of the correct type.
Refer to the list of supported drivers in section 2.1.
2.6 Configuring the SmartView Multiscreen
The SmartView Multiscreen is supplied pre-configured with factory defaults which
are suitable for most applications. There are a number of more advanced options
which can be set by the user. These are stored in the SmartView Multiscreen's
EEPROM memory and are retained when the power is disconnected.
The options may be changed whilst the SmartView Multiscreen is in configure mode.
You may enter configure mode at initial power on or whilst the SmartView
Multiscreen is running:

SmartView Multiscreen Installation and Use Page 15
To enter configure mode at power on:
Switch off all the attached PCs and the SmartView Multiscreen. Hold down the front
panel key whilst powering on the SmartView Multiscreen. Remember that the
SmartView Multiscreen draws its power from any attached PC via the keyboard
cable and so will power itself on when the attached PC is switched on or when the
optional power adapter is connected. Do not release the key until the SmartView
Multiscreen displays 'C' to show that it has entered configure mode.
To enter configure mode whilst the SmartView Multiscreen is running:
Hold down the front panel key for 5 seconds until the front panel display shows ‘C’.
In configure mode, options are entered by typing a letter followed by a number
followed by (return). Use ESC to abort the entry of an option. The SmartView
Multiscreen will remain in configure mode until you type 'E' (return).
For example: to set hotkey option 2 type the following at the 'C' prompt
(at SmartView Multiscreen 'C' prompt) HH 22
ff
To exit configure mode type: EE
ff
2.7 Summary of SmartView Multiscreen configuration options
Full details of each of the configuration options and their uses are given in section 4.
B1 - screen saver disabled (default)
B2 - Blank screen after 1 minute of inactivity
B3 - Blank screen after 2 minutes of inactivity
B4 - Blank screen after 4 minutes of inactivity
B5 - Blank screen after 8 minutes of inactivity
B6 - Blank screen after 12 minutes of inactivity
B7 - Blank screen after 16 minutes of inactivity
B8 - Blank screen after 20 minutes of inactivity

SmartView Multiscreen Installation and Use Page 16
L1 - SmartView Multiscreen locks on to active ports only during autoscanning
(default)
L2 - SmartView Multiscreen locks on to every port during autoscanning
L3 - SmartView Multiscreen powers on in autoscan mode and locks on to active
ports only
L4 - SmartView Multiscreen powers on in autoscan mode and locks on to all ports
L5 – Allow the mouse to run at any speed (default)
L6 – Don't allow the mouse to run at very slow speeds
L7 - Cascade query code = AD (default)
L8 - Cascade query code = EF
T1 - 2 seconds autoscan delay time before switching to next port (default)
T2 - 5 seconds autoscan delay time before switching to next port
T3 - 7 seconds autoscan delay time before switching to next port
T4 - 10 seconds autoscan delay time before switching to next port
T5 - 15 seconds autoscan delay time before switching to next port
T6 - 20 seconds autoscan delay time before switching to next port
T7 - 30 seconds autoscan delay time before switching to next port
T8 - 60 seconds autoscan delay time before switching to next port
U1 - SmartView Multiscreen channels are switchable using a 3 button mouse
or IntelliMouse (default)
(SmartView Multiscreen reports 2 button mouse mode to PCs)
U2 - SmartView Multiscreen channels are not switchable using 3 button mouse
or IntelliMouse
(SmartView Multiscreen reports 2 button mouse mode to PCs)
U3 - SmartView Multiscreen channels are not switchable using 3 button mouse
or IntelliMouse
(SmartView Multiscreen reports 3 button mouse mode to PCs)
U4 - SmartView Multiscreen channels are switchable using 3 button mouse
or IntelliMouse
(SmartView Multiscreen reports IntelliMouse mode to PCs)
U5 - SmartView Multiscreen channels are not switchable using 3 button mouse
or IntelliMouse
(SmartView Multiscreen reports IntelliMouse mode to PCs)

SmartView Multiscreen Installation and Use Page 17
U7 – Cycle between all ports when switching with ‘Hotkeys + Tab’ or three button
mouse (default)
U8 – Cycle between active ports only when switching with ‘Hotkeys + Tab’ or three
button mouse
H1 - Hotkey combination is CTRL + ALT + command key (default)
H2 - Hotkey combination is CTRL + SHIFT + command key
H3 - Hotkey combination is ALT + SHIFT + command key
H4 - Hotkey combination is RIGHT ALT + command key
H5 - Hotkey combination is LEFT ALT + RIGHT ALT + command key
H6 - Hotkey combination is LEFT CTRL + LEFT ALT + command key
H7 - Hotkey combination is RIGHT CTRL + RIGHT ALT + command key
H8 - No hotkey combination enabled
F1 - Display firmware first digit (Note: F1 is FF followed by 11 NOT ll)
F2 - Display firmware second digit
F3 - Display firmware third digit
F5 - Restore PS/2 mouse function
F6 - Restore IntelliMouse function
F8 - RESET all configurations to default settings. (Display confirms with 'r').
P- Sets password - see section 4.6 for instructions.
E- Exits configure mode and returns the SmartView Multiscreen to normal operation
mode.
2.8 Resetting the SmartView Multiscreen without disconnecting
your devices
The SmartView Multiscreen draws its power from the connected computers and
therefore may only be fully powered down when all the connected computers have
been switched off or disconnected. However, the SmartView Multiscreen may be
reset without disconnecting or powering down your computers by using the reset
switch on the underside of the unit. Performing a reset using this switch performs a
complete hardware reset on the SmartView Multiscreen and is equivalent to
switching off the power. To perform a hardware reset, move option switch 8 to the
ON position (halt and reset) and then back to the OFF position (normal operation).

SmartView Multiscreen Installation and Use Page 18
2.9 Other useful installation information
PC boot up sequence - When your PCs are powered on they communicate with
any attached keyboards and mice and setup parameters required by the particular
operating system. It is necessary for the SmartView Multiscreen to be attached and
powered on during this sequence so that it can give the required responses and
keep track of all the modes and settings requested by each of the connected PCs.
Mouse characteristics - do not unplug a PS/2 mouse connection from a PC whilst
the PC is on. Due to the design of PS/2 mice communications the mouse function on
the PC will be lost and you will have to re-boot the PC to regain normal operation.
Unplugging the mouse from the SmartView Multiscreen will also cause it to stop
operating when it is plugged back in. RS232 mice can usually be unplugged and
plugged back in provided that a mouse was connected when the operating system
initially booted. The SmartView Multiscreen is fitted with a PS/2 mouse recovery
system which allows you to disconnect and re-connect the shared mouse without
powering down the system (although this is generally not advisable) - see section
2.10 for details.
Keyboard and mouse mode switching - The SmartView Multiscreen keeps a log
of the keyboard and mouse mode and resolution settings requested by each of the
connected PCs. These settings are automatically restored to the shared keyboard
and mouse when the SmartView Multiscreen channel is switched thus ensuring
maximum software compatibility. The keyboard num, caps and scroll lock states are
an obvious example of this process.
2.10 Re-enabling a disconnected PS/2 mouse
If you disconnect the shared PS/2 mouse from the SmartView Multiscreen by
accident during operation then the mouse operation will be lost when the mouse is
plugged back in. To avoid having to reboot the entire system in this situation the
SmartView Multiscreen is fitted with an automatic mouse recovery system.
With the PS/2 mouse disconnected, change the channel using the keypad or
keyboard hotkeys. The SmartView Multiscreen detects that the mouse has been
disconnected and triggers the automatic recovery system. Plug in the PS/2 mouse
and the SmartView Multiscreen will re-initialise it.
Alternatively you can reset the keyboards and mice by holding down the front panel
key for 5 seconds. When the character ‘C’ is displayed on the front of the SmartView

SmartView Multiscreen Installation and Use Page 19
Multiscreen, press the front panel key again. A complete power off reset of the
connected keyboards and mice will then be performed. This function only resets the
shared keyboard and mice that are plugged into the control port. It does not affect
the status of any of the other ports on the switch or the CPU connections.
2.11 Hot plugging the SmartView Multiscreen into running systems
and re-enabling disconnected CPU PS/2 mouse connections
It is advisable to switch off the systems that are going to be connected to the
SmartView Multiscreen before installation. However, if this is not possible then most
systems can be hot plugged by using the SmartView Multiscreen’s mouse
restoration functions. The keyboard connection will normally restore itself
automatically.
On many PCs, mouse movement will be lost if the PS/2 mouse is unplugged and
plugged back in whilst the PC is running. Mouse movement can then only be
restored by rebooting the PC. This is because the mouse drivers only setup and
enable the mouse when the PC is initially booted.
If you have switched off your SmartView Multiscreen or you are attempting to ‘hot
plug’ it into a system that is already running, you may be able to restore lost mouse
movement using the SmartView Multiscreen's mouse restoration functions.
Mouse restoration functions should be used with care as unpredictable results
may occur if the wrong mouse type is selected. If in doubt restore the mouse
by powering down the PC normally.
Standard PS/2 mouse data uses a different data format to IntelliMouse data and so
two reset functions are provided on the SmartView Multiscreen. The type of data
format expected by the PC depends upon the driver and the type of mouse that was
connected when the driver was booted. The following table may be used as a guide.
Note that the mouse reset functions predict the likely mouse resolution settings but
may not restore the speed or sensitivity of the mouse exactly as they were when the
PC originally booted.